Comments on: U-Haul Sucks http://adam.rosi-kessel.org/weblog/2004/12/04/uhaul_sucks Technology, law, and personal stories Sat, 06 Mar 2010 03:40:12 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: keep on truckin http://adam.rosi-kessel.org/weblog/2004/12/04/uhaul_sucks/comment-page-3#comment-5563 keep on truckin Mon, 15 Feb 2010 02:49:06 +0000 http://adam.rosi-kessel.org/weblog/the_man/uhaul_sucks.html#comment-5563 <p>I currently work for a u haul and I would like to first and foremost apologize for any problems anyone has had. One thing you do need to keep in mind is that when you are renting a truck it is a vehicle, just like your own car, you don't know when your car is going to break down right? I know he have some shaky equipment and it can be a burden at times, but it is something that our center is trying to work on out in California. We have a highly knowledgeable staff and they know when a truck is unsafe. I can't speak for all locations, but we take a lot of pride in our work and in our equipment. With the economy in the dumps the way it is now, it's had for everyone to keep their heads above water. The "hidden fee's" in which i keep seeing reference to are just not there! Ever one of the trucks you see does say plus millage on the side, I understand it's small but that's why it is called small print, and it is a part of life. The fueling charges that are charged are on your contract. At our center we go over the entire contract with you, but regardless if all centers do that, you are signing a legal document. Try renting a car and not bringing it back with the same amount of fuel that it leaves with, they will charge you for it and when you complain, they will tell you it is on your contract and you signed it. All of our trucks have a decal on the inside of the box stating that the truck must be returned swept out with pads folded or there is a minimum of a $25 dollar fee. That is pretty self explanatory, return it how it was rented to you, that's all we ask. The reason the insurance doesn't cover overhead damage is due to customer negligence, 9 times out of 10, its from a customer not paying attention to the clearance on the truck (It is marked on all U haul vehicles, and can be read through the side mirrors on the truck)they try to take the trucks through drive-thrus or parking garages, they don't fit. As far as the few posts I have seen about not being able to have the truck for 24 hours, there is NO WHERE on our web site or in our centers that say 24 hour rental, guaranteed. We usually give 4-6 hours per rental, the reason being if you are all packed and ready to load the truck, you won't need it for more then 6 hours. What we have found people doing, is renting the truck, going home and packing their things, then loading the truck, driving to the new house, unload the truck and all of their boxes then bring the truck back. This being the case, on thing everyone can do to eliminate these kindsof problems is to pack up your house ahead of time, then you just have to get the truck load it and get to the new house. Then once the truck is unloaded return it, you will find that doing so will only take you between 4and6 hours. Please keep in mind that those of us who work for the company don't make the policies, but we are required to enforce them, just as any business is required to enforce the policies that their corporate office had created and implemented. We, as employees, understand that moving is stressful, and would like to help in anyway we can within our power, but please remember that we are real people with feelings, we get yelled at on a daily basis about policies that we did not come up with. Please remember that the next time you go into a U-haul and start making a fuss from the get go. Thank You for listening!</p> I currently work for a u haul and I would like to first and foremost apologize for any problems anyone has had. One thing you do need to keep in mind is that when you are renting a truck it is a vehicle, just like your own car, you don’t know when your car is going to break down right? I know he have some shaky equipment and it can be a burden at times, but it is something that our center is trying to work on out in California. We have a highly knowledgeable staff and they know when a truck is unsafe. I can’t speak for all locations, but we take a lot of pride in our work and in our equipment. With the economy in the dumps the way it is now, it’s had for everyone to keep their heads above water. The “hidden fee’s” in which i keep seeing reference to are just not there! Ever one of the trucks you see does say plus millage on the side, I understand it’s small but that’s why it is called small print, and it is a part of life. The fueling charges that are charged are on your contract. At our center we go over the entire contract with you, but regardless if all centers do that, you are signing a legal document. Try renting a car and not bringing it back with the same amount of fuel that it leaves with, they will charge you for it and when you complain, they will tell you it is on your contract and you signed it. All of our trucks have a decal on the inside of the box stating that the truck must be returned swept out with pads folded or there is a minimum of a $25 dollar fee. That is pretty self explanatory, return it how it was rented to you, that’s all we ask. The reason the insurance doesn’t cover overhead damage is due to customer negligence, 9 times out of 10, its from a customer not paying attention to the clearance on the truck (It is marked on all U haul vehicles, and can be read through the side mirrors on the truck)they try to take the trucks through drive-thrus or parking garages, they don’t fit. As far as the few posts I have seen about not being able to have the truck for 24 hours, there is NO WHERE on our web site or in our centers that say 24 hour rental, guaranteed. We usually give 4-6 hours per rental, the reason being if you are all packed and ready to load the truck, you won’t need it for more then 6 hours. What we have found people doing, is renting the truck, going home and packing their things, then loading the truck, driving to the new house, unload the truck and all of their boxes then bring the truck back. This being the case, on thing everyone can do to eliminate these kindsof problems is to pack up your house ahead of time, then you just have to get the truck load it and get to the new house. Then once the truck is unloaded return it, you will find that doing so will only take you between 4and6 hours. Please keep in mind that those of us who work for the company don’t make the policies, but we are required to enforce them, just as any business is required to enforce the policies that their corporate office had created and implemented. We, as employees, understand that moving is stressful, and would like to help in anyway we can within our power, but please remember that we are real people with feelings, we get yelled at on a daily basis about policies that we did not come up with. Please remember that the next time you go into a U-haul and start making a fuss from the get go. Thank You for listening!

]]> By: Mark http://adam.rosi-kessel.org/weblog/2004/12/04/uhaul_sucks/comment-page-3#comment-5464 Mark Wed, 30 Dec 2009 06:03:27 +0000 http://adam.rosi-kessel.org/weblog/the_man/uhaul_sucks.html#comment-5464 <p>you're an idiot. If you knew how Uhaul worked, how their scheduling worked, you would not have written such a stupid and pointless blog. I've been in upper management with uhaul for 15+ years and never have I read or heard what you went thru. As a matter of fact, I researched your "claim" and didn't come up with anything. Your blog is a complete lie! </p> <p>LOSER!</p> you’re an idiot. If you knew how Uhaul worked, how their scheduling worked, you would not have written such a stupid and pointless blog. I’ve been in upper management with uhaul for 15+ years and never have I read or heard what you went thru. As a matter of fact, I researched your “claim” and didn’t come up with anything. Your blog is a complete lie!

LOSER!

]]> By: Steve Dibble http://adam.rosi-kessel.org/weblog/2004/12/04/uhaul_sucks/comment-page-3#comment-5421 Steve Dibble Sat, 05 Dec 2009 15:22:50 +0000 http://adam.rosi-kessel.org/weblog/the_man/uhaul_sucks.html#comment-5421 <p>This was not a good Uhaul experience. They initially were going to send me all the way across the city in morning rush hour traffic to pick up the truck (to be picked up at a real estate office no less) instead of letting me get a truck at a large well staffed center 10 minutes from my house. This even though I made my reservation days in advance. It took several phone calls and a lot of wasted time until they finally let me get a truck closer to my house. </p> <p>I should not have to fight for what should be common sense service.</p> <p>And the truck was terrible. I have driven many mid to small size moving trucks over the years and this one bordered on unsafe. It sounded like it had an exhaust leak and was extremely noisy in the cab. The front end and shocks were worn out, had a bad shimmy at 50 mph and it felt very unstable. </p> <p>Of course this was a one way move and there was no time to go back and get a different truck. Uhaul is well aware that the truck renters options are limited due to time so they pass off these junk trucks on longer distance movers who will have no choice but to make due. </p> <p>From Alabama to Florida, 2 days drive. Thanks Uhaul for a miserable driving experience. I will go out of my way to never use them again!</p> This was not a good Uhaul experience. They initially were going to send me all the way across the city in morning rush hour traffic to pick up the truck (to be picked up at a real estate office no less) instead of letting me get a truck at a large well staffed center 10 minutes from my house. This even though I made my reservation days in advance. It took several phone calls and a lot of wasted time until they finally let me get a truck closer to my house.

I should not have to fight for what should be common sense service.

And the truck was terrible. I have driven many mid to small size moving trucks over the years and this one bordered on unsafe. It sounded like it had an exhaust leak and was extremely noisy in the cab. The front end and shocks were worn out, had a bad shimmy at 50 mph and it felt very unstable.

Of course this was a one way move and there was no time to go back and get a different truck. Uhaul is well aware that the truck renters options are limited due to time so they pass off these junk trucks on longer distance movers who will have no choice but to make due.

From Alabama to Florida, 2 days drive. Thanks Uhaul for a miserable driving experience. I will go out of my way to never use them again!

]]> By: dcm http://adam.rosi-kessel.org/weblog/2004/12/04/uhaul_sucks/comment-page-3#comment-5395 dcm Sun, 22 Nov 2009 04:34:22 +0000 http://adam.rosi-kessel.org/weblog/the_man/uhaul_sucks.html#comment-5395 <p>I agree with you TJM, currently I am a Uhaul GM and payroll budget at my center is down so much that I am working an average of 50 hours a week by myself, by the way I am still installing hitches, leveling all the rental equipment, pumping propane,cleaning storage and handling all customer service. I have enough payroll to bring a single employee in to close from 5pm to 7pm Monday thru Thursday every week, and Friday and Saturday I have to work midday from 10am to 4pm alone again, I do get Sunday off if no one calls in but I suffer the next week for having 2 employees there for the 8 hours that the store is open. By the way, the store is open for 81 hours a week, which leaves 31 hours of employee hours with a payroll budget of less then $435 per week and with 3 employees that give each one about $145 per week. Oh and By the way, My store is not in the nicest of neighborhoods and no one should be in it by them selves, even during the day. Enough with what sounds like complaining,,, Because I am not, I love the customers and the help I am able to provide them. My point is that, Yes I feel every day like a whipped puppy and that I know that I will get as little support as possible from my MCO. But my customers are exactly that, "MY CUSTOMERS" and it is my personel goal to make everyones exsperience with myself and my crew an exceptional one. My hands are tied when it comes to the quallity of equipment and the speed of service that my customers get, and the single most common complaint that I do recieve is that the store is understaffed but I do make do with what I have and so does my crew. So my point is to everyone that has made comments above. Please do not blame the employees at your local Uhaul center, they are working with their hands bound, the majority of them just want to make sure that every customer leaves happy.</p> I agree with you TJM, currently I am a Uhaul GM and payroll budget at my center is down so much that I am working an average of 50 hours a week by myself, by the way I am still installing hitches, leveling all the rental equipment, pumping propane,cleaning storage and handling all customer service. I have enough payroll to bring a single employee in to close from 5pm to 7pm Monday thru Thursday every week, and Friday and Saturday I have to work midday from 10am to 4pm alone again, I do get Sunday off if no one calls in but I suffer the next week for having 2 employees there for the 8 hours that the store is open. By the way, the store is open for 81 hours a week, which leaves 31 hours of employee hours with a payroll budget of less then $435 per week and with 3 employees that give each one about $145 per week. Oh and By the way, My store is not in the nicest of neighborhoods and no one should be in it by them selves, even during the day. Enough with what sounds like complaining,,, Because I am not, I love the customers and the help I am able to provide them. My point is that, Yes I feel every day like a whipped puppy and that I know that I will get as little support as possible from my MCO. But my customers are exactly that, “MY CUSTOMERS” and it is my personel goal to make everyones exsperience with myself and my crew an exceptional one. My hands are tied when it comes to the quallity of equipment and the speed of service that my customers get, and the single most common complaint that I do recieve is that the store is understaffed but I do make do with what I have and so does my crew. So my point is to everyone that has made comments above. Please do not blame the employees at your local Uhaul center, they are working with their hands bound, the majority of them just want to make sure that every customer leaves happy.

]]> By: TJM http://adam.rosi-kessel.org/weblog/2004/12/04/uhaul_sucks/comment-page-3#comment-5340 TJM Sun, 04 Oct 2009 19:59:17 +0000 http://adam.rosi-kessel.org/weblog/the_man/uhaul_sucks.html#comment-5340 <p>I agree not to use U-Haul or work for them. I was a general manager in New York State. They do promise bonus but it is so hard to get and they find every way not to pay. They reduce staff but want you to do more and then ask when you are the only one working and you have a truck to get, a trailer to hook up and pump propane, how come the phone is not getting answered. They work their managers hard, put them on salary and have them work 60 hrs plus. U-Haul appears to be having financial problems, the marketing company I worked for 'laid" off 8 people in two days and shifted managers around reducing pay. But actually seeing how it works from the inside no wonder they are having problems. Instead of investing the money where it belongs in the staffing of centers it appears that the top people in the company want to keep ahold of their share and not let it filter down...gee much like other companies I guess.</p> I agree not to use U-Haul or work for them. I was a general manager in New York State. They do promise bonus but it is so hard to get and they find every way not to pay. They reduce staff but want you to do more and then ask when you are the only one working and you have a truck to get, a trailer to hook up and pump propane, how come the phone is not getting answered. They work their managers hard, put them on salary and have them work 60 hrs plus. U-Haul appears to be having financial problems, the marketing company I worked for ‘laid” off 8 people in two days and shifted managers around reducing pay. But actually seeing how it works from the inside no wonder they are having problems. Instead of investing the money where it belongs in the staffing of centers it appears that the top people in the company want to keep ahold of their share and not let it filter down…gee much like other companies I guess.

]]> By: Jennifer http://adam.rosi-kessel.org/weblog/2004/12/04/uhaul_sucks/comment-page-2#comment-5287 Jennifer Tue, 18 Aug 2009 23:48:30 +0000 http://adam.rosi-kessel.org/weblog/the_man/uhaul_sucks.html#comment-5287 <p>One more thing, as far as I know (for Virginia) if you are picking up a truck and it's not there or moved to a different location you get $50.00 cash (not uhaul cash) Joe hands this out daily because he feels bad and will not have a customer leave unhappy. His center is really good about taking care of their customers I really hope others were like that. UHaul still sucks and I hope the big wigs would read what everyone wrote. If you think you (as a customer) had it rough with UHaul please feel bad for some of the employees who take the same shit from the big wigs. It's all bullshit!</p> One more thing, as far as I know (for Virginia) if you are picking up a truck and it’s not there or moved to a different location you get $50.00 cash (not uhaul cash) Joe hands this out daily because he feels bad and will not have a customer leave unhappy. His center is really good about taking care of their customers I really hope others were like that. UHaul still sucks and I hope the big wigs would read what everyone wrote. If you think you (as a customer) had it rough with UHaul please feel bad for some of the employees who take the same shit from the big wigs. It’s all bullshit!

]]> By: Jennifer http://adam.rosi-kessel.org/weblog/2004/12/04/uhaul_sucks/comment-page-2#comment-5286 Jennifer Tue, 18 Aug 2009 23:11:57 +0000 http://adam.rosi-kessel.org/weblog/the_man/uhaul_sucks.html#comment-5286 <p>A MUST read... My husband got laid off (construction) and found a job with UHaul as General Manager. They told him he would start at $45,000 (after 4 months of not finding anything this sounded great)The UHaul district manager also informed him of the great benefits and bonus' that come along with this position. WOOHOO, we stuck gold. So training begins...He got stuck with this fat worthless sweaty LAZY fuck shit who was the General Manager in Northern VA. My husband, JOE, is a very kind hard working man and MATT the fat fuck (ff) was suppose to train him. Okay, first day...wash every truck on the lot. No problem JOE did it. Second day watch videos and take tests. "umm Fat Fuck Matt, there aren't any speakers to the compute, I can't hear a thing" "Joe, figure it out." WTF Umm okay your an idiot. Instead of doing the tests and watching the video on the clock Joe now has to come home and waste his evenings doing it. Fat Fuck Matt was high on his payroll so instead of really training Joe he used him as a lot attendant and worked him as his little bitch. Joe answered phones, checked people in etc. Fat fuck Matt didn't train him on being a GM only as a lot attendant/customer service rep. The DM (dumb fuck) pulled Joe out of that center and had him train with another Manager that was 2 hours from home. He at least learned a lot there. Turns out the drama at UHaul is insane and Fat fuck Matt told the DM that Joe was an idiot and couldn't learn. WTF. So after a month of training Joe asked when he would be done w/ training?!? "One more week" next week..."one more week" yet another week goes by "one more week" so on and so on. 2 months later FINALLY Joe gets put on salary and has his own center. Now the bullshit can really start.</p> <p>DM was always up Joe's ass. Joe had to fire 3 people and hire on three more. BUT DM won't and still hasn't processed anyone (the new hires) WTF. Bonus' are a joke, salary is a joke for how much you have to work. Don't know about benefits because they haven't started yet. UHaul is a fucking joke on both ends. I would add detail in but it's the same old shit. Customers get screwed, employees get screwed. It's all a joke and Corp. blue collars are laughing making the big bucks by screwing everyone in the process! </p> <p>Don't use UHaul and don't work there.</p> A MUST read… My husband got laid off (construction) and found a job with UHaul as General Manager. They told him he would start at $45,000 (after 4 months of not finding anything this sounded great)The UHaul district manager also informed him of the great benefits and bonus’ that come along with this position. WOOHOO, we stuck gold. So training begins…He got stuck with this fat worthless sweaty LAZY fuck shit who was the General Manager in Northern VA. My husband, JOE, is a very kind hard working man and MATT the fat fuck (ff) was suppose to train him. Okay, first day…wash every truck on the lot. No problem JOE did it. Second day watch videos and take tests. “umm Fat Fuck Matt, there aren’t any speakers to the compute, I can’t hear a thing” “Joe, figure it out.” WTF Umm okay your an idiot. Instead of doing the tests and watching the video on the clock Joe now has to come home and waste his evenings doing it. Fat Fuck Matt was high on his payroll so instead of really training Joe he used him as a lot attendant and worked him as his little bitch. Joe answered phones, checked people in etc. Fat fuck Matt didn’t train him on being a GM only as a lot attendant/customer service rep. The DM (dumb fuck) pulled Joe out of that center and had him train with another Manager that was 2 hours from home. He at least learned a lot there. Turns out the drama at UHaul is insane and Fat fuck Matt told the DM that Joe was an idiot and couldn’t learn. WTF. So after a month of training Joe asked when he would be done w/ training?!? “One more week” next week…”one more week” yet another week goes by “one more week” so on and so on. 2 months later FINALLY Joe gets put on salary and has his own center. Now the bullshit can really start.

DM was always up Joe’s ass. Joe had to fire 3 people and hire on three more. BUT DM won’t and still hasn’t processed anyone (the new hires) WTF. Bonus’ are a joke, salary is a joke for how much you have to work. Don’t know about benefits because they haven’t started yet. UHaul is a fucking joke on both ends. I would add detail in but it’s the same old shit. Customers get screwed, employees get screwed. It’s all a joke and Corp. blue collars are laughing making the big bucks by screwing everyone in the process!

Don’t use UHaul and don’t work there.

]]> By: Mark http://adam.rosi-kessel.org/weblog/2004/12/04/uhaul_sucks/comment-page-2#comment-5267 Mark Mon, 27 Jul 2009 23:09:36 +0000 http://adam.rosi-kessel.org/weblog/the_man/uhaul_sucks.html#comment-5267 <p>On May 30th 2009, I was assisting a customer with a truck rental and at the same time I was asked to help another customer by one of the floor supervisors Dwayne Patterson (supervisor). I was told to radio that there was a truck delivery; confused by the terminology I thought he meant there was a delivery for Uhaul. He became a bit agitated, and then repeated himself, I then understood and said, “oh you meant that the customers was receiving a truck “, He became hostile and replied, “I know what I meant, I am 40 years old, and I would appreciate it if you would not make a mockery of me”. I then said to Dwayne that he was taking it too seriously and that he was being too sensitive, I meant no harm by clarifying. Later that day during my break at about 1:00pm, I approached Dwayne and asked him if there was anything wrong; I asked him if a personal w/ me had. He replied, “I don’t have a personal problem with you, but ever in your life call me sensitive, you say that to your wife or kids, or I’ll show you how sensitive I am at 3:00!” I ignored his comment and walked away, as I walked away he said, now go ahead and smoke your cigarette, you are going to need it later. I proceeded back to work. Later on three managers approached me and asked if they could speak with me. Tom Haskins (general manager) Allan Howard (Yard Manager) and Dwayne Patterson Tom mentioned to me that there seems to be a problem. It seems that the managers have a problem with you. Tom gave instructions for all of us to tell there side of the story then he give his input. Allen proceeds first and explains his reason.</p> <p>I asked you to punch out on Sunday May 21, @ 5:00 pm is because we were going tit for tat. I responded that I wanted to explain to you what the situation was with a customer (prior to that day) who was upset due to the fuel gage and did not want to pay a fueling charge which is $30.00 but when I tried to explain myself, Allan banged on the counter top and said (May 21st) I don’t care, just punch out and leave! I left with no problem. Then Dwayne spoke, he said that I challenged him to a fight, which was not true. Dwayne let me know what time he got off to let me know that he wanted to fight me after work, which was an indication to me that he wanted to fight. Tom then asked Dwayne, what was going to happen at 3:00pm. Dwayne then replied, Mark knows what I am talking about and what was going to happen. At this point, I offered to lets forget about it and shake hands with Dwayne and the rest but they all refused. They then, just walked away. I felt the job place was very hostile at that point, I also felt concerned for my life and safety because Dwayne never shook my hand. I asked Tom Haskins if I could leave because of the situation, he says it was a lame excuse, and if I chose to do so it would be job abandonment. So I said to him that I didn’t want to wait around to see what would happen, so I then punched out. I went home and called the President of Levi Uhaul, explained to him the entire story and that because I left, I got fired, even though I explained to Tom that I was afraid for my life. The president called me back and told me to talk to Tom to straighten everything out on Monday June 1, 2009, which I did. Tom then told me to come in at 2:00pm. I came in and Tom told me that he stood by his decision. I told him that I felt I had no choice except to leave because of the threat, he says he thought the fighting was over between us, even though there was NO indication that anything was over. Tom could clearly see that the fight was far from over. He then asked me if I could come to work without causing problems, I agreed then he told me to call him back on Tuesday June 2, 2009, and that he would have his decision. I called back on Tuesday, I spoke to Tom, and again Tom said he would stick with his decision. The president then called me back, and said the same thing. I asked why would they have me come all the way to work just to deny me my job back, it seemed to me that they were running me around. A week or so later I received a call from Levi Parmerter, he asked if I wanted to be reinstated at another location. I agreed. He asked me to work to 7 to 3, and to bring my 1,2, 3 punch certification black book. My first day, George asked how many hours I wanted to work, I specifically said between 37 and 40, which he replied was no problem. On a busy Saturday morning, I was doing multiple tasks after finishing with a customer; George asked to speak with me. When he finally got to speak with me he said that if I didn’t wear my goggles I would be fired, that it was automatic grounds for termination. I said nothing; he said this in front of Allen Howard a yard manager. The following day, I asked George if I could speak with him for a second, I told him it may take time for me to get used to the way he operates around the office, but I will catch on, but in regards to him telling me the policy of operating propane, I told him that I already knew, and I asked him not to threaten me with termination because of one simple mistake. He explained Osha and fines which is why he is so strict, which explained his abrasiveness, but said he was more strict on those protocol, than someone coming in 15 minutes late, he also told me that if I were to come in late that as long as I make my 8 hours it’s fine. One Sunday morning I called in sick and could not make it in to work, the following day (Monday) I came in a half hour late, he showed me a print out of all the days I came in late and threatened to fire me and that it was inexcusable for me to call in on Sunday. Thursday, of the same week, I came in 9 minutes late and George says to me that Steven was a witness to his verbal warning, if I came in late again I would be fired. I acknowledged him, then went to HR to see if my transfer has been put thou to Georgia. Maria from HR told me that I would have to go through George, although I felt that he treated me unfairly. She then said she would call Levi but he was on the road. That same day, Levi showed up with the vice president of Uhaul, and another executive, after shaking hands. I told Levi specifically that I needed to speak to him, one on one. This has not yet happened. Friday, I was doing a level 1 (cleaning and inspecting) on a vehicle, while doing so, I accidentally checked a box off, George barked, “there was no customer why are you checking that box”, a customer was not present, I replied back, my apologies it’s a habit I will correct it. George said, No, what you’ll do is get a new ticket and start over. Feeling that it was uncalled for to speak to me that way, I approached him and said, George whatever problem you have with me, take it up with Levi, I want a transfer. He yelled at me, if I walked away from him, that I would be fired. I said ok, I will get my jacket. By this time customers and witnesses (which I have name & numbers) heard George yelling that I was fired, George then retracted his demand and said, let’s talk, if I left the job it would be job abandonment and replied how when you just fired me , we spoke and George said that I had a problem with being corrected, I explained to him that my problem is not being corrected, it’s being shouted at and being threatened with a termination at every chance you get. I said to him, knowing the situation that I just left, you should know that I am doing my best and that this is not fair treatment, he was aware of what went on at the Massachusetts Avenue location. I told him that his attitude was unacceptable and unprofessional especially since I am the hard worker that I am, he agreed and we shook hands and that was it. </p> <p>June 25, 2009 I called in at 12:08 and spoke to David to relay a message to George about being 10 minutes late do to an appt. David assured me there would be no problem, he would speak to George and he said see you soon. I walked in, punched in and George said let me speak to you outside. He said you called in and said you would be 10 minutes late, he asked why, I told him I had an appointment, I told him about the appointment a week in advance. From my previous experiences, I knew he wanted to fire me. George said you are more than 10 minutes late, you are an hour and ten minutes late, I explained to him that he was wrong and showed him my time sheet. I was due at 1:00; I got in at 1:09. George did not believe me and went to our clip board which shows the scheduling then he said ok, we are fine as my schedule showed I was due in at 1:00. In close there has been numerous times I have asked George numerous times to fill out my black book which solidifies my position in Uhaul, which he refused and now wants to test me on things that I’ve already done and have been certified in. Not only do I feel that they are impeding my progress and sabotaging my hours, my hours have dropped dramatically, from 37-40 to 20, I also feel that I am being forced out.</p> <p>Also as long as I’ve been working in Somerville I have not took one lunch break instead lunch was brought by Steve a CSR or George the GM. He would buy us lunch and have us work through the day I believe this was a bribe to keep me working and not to take a lunch break which by labor laws is against the law. </p> <p>Today June 28, 2009 I was terminated from my position because of backing into a garage door which was already damaged (on site cameras can prove it). George the general manager claims that I damaged work property and a cargo van. Thus fore giving George reasoning for firing me and claiming I never came to him when the so called accident had occurred but in fact I did come to him. Soon as the accident occurred George was informed by another CRS John who reported that I backed into the garage door and damaged it. George then came outside when I was still in the truck. Looked at the garage door and then swore up and down out-loud and then looked at me and then walked back into the store. John then told me to George wanted to see me. When I asked George if he wanted to see me about the door he said no just turn off the hazard lights!! So at the end of the day George said I never came to him about the incident and a cargo van being damaged and this is the reason for firing me. But I did in fact come to him … after he investigated it while I was still in the truck. (A in store camera can prove me walking up to George right after it happened) Plus John the CSR who reported I did the damage told me while I was still sitting in the truck that George wants to see you. When I went to asked George “did you want to see about the about the door “he said no you left the hazards lights on!!! Now the cargo van he claims I damaged or was damaged already and didn’t have an X sticker indicating previous damage. Which in fact I did inspect not damage… John the CSR pulled the van up for a customer and George came running outside pointing at the dent w/ a ticket in his had and said look… ok I said it has a sticker on it and he yelled back “I know because John put the sticker on it”!!! But the sticker appeared to be old and already in place. I believed John reported this to George that’s why he (George ) came outside in a hurry before the car pulled off w/ a customer, yelling. I don’t know if I in fact missed the dent but things like this happen all the time when you have one person or two CSR’s receiving trucks and filling propane tanks and haven’t taken a break all day. It wasn’t serious where it was a safety issue that would endanger a client or warranted my termination from Uhaul. Also and incident report was not filled out when this incident occurred or drug testing wasn’t taking which is standard policy according to Uhaul.</p> On May 30th 2009, I was assisting a customer with a truck rental and at the same time I was asked to help another customer by one of the floor supervisors Dwayne Patterson (supervisor). I was told to radio that there was a truck delivery; confused by the terminology I thought he meant there was a delivery for Uhaul. He became a bit agitated, and then repeated himself, I then understood and said, “oh you meant that the customers was receiving a truck “, He became hostile and replied, “I know what I meant, I am 40 years old, and I would appreciate it if you would not make a mockery of me”. I then said to Dwayne that he was taking it too seriously and that he was being too sensitive, I meant no harm by clarifying. Later that day during my break at about 1:00pm, I approached Dwayne and asked him if there was anything wrong; I asked him if a personal w/ me had. He replied, “I don’t have a personal problem with you, but ever in your life call me sensitive, you say that to your wife or kids, or I’ll show you how sensitive I am at 3:00!” I ignored his comment and walked away, as I walked away he said, now go ahead and smoke your cigarette, you are going to need it later. I proceeded back to work. Later on three managers approached me and asked if they could speak with me. Tom Haskins (general manager) Allan Howard (Yard Manager) and Dwayne Patterson Tom mentioned to me that there seems to be a problem. It seems that the managers have a problem with you. Tom gave instructions for all of us to tell there side of the story then he give his input. Allen proceeds first and explains his reason.

I asked you to punch out on Sunday May 21, @ 5:00 pm is because we were going tit for tat. I responded that I wanted to explain to you what the situation was with a customer (prior to that day) who was upset due to the fuel gage and did not want to pay a fueling charge which is $30.00 but when I tried to explain myself, Allan banged on the counter top and said (May 21st) I don’t care, just punch out and leave! I left with no problem. Then Dwayne spoke, he said that I challenged him to a fight, which was not true. Dwayne let me know what time he got off to let me know that he wanted to fight me after work, which was an indication to me that he wanted to fight. Tom then asked Dwayne, what was going to happen at 3:00pm. Dwayne then replied, Mark knows what I am talking about and what was going to happen. At this point, I offered to lets forget about it and shake hands with Dwayne and the rest but they all refused. They then, just walked away. I felt the job place was very hostile at that point, I also felt concerned for my life and safety because Dwayne never shook my hand. I asked Tom Haskins if I could leave because of the situation, he says it was a lame excuse, and if I chose to do so it would be job abandonment. So I said to him that I didn’t want to wait around to see what would happen, so I then punched out. I went home and called the President of Levi Uhaul, explained to him the entire story and that because I left, I got fired, even though I explained to Tom that I was afraid for my life. The president called me back and told me to talk to Tom to straighten everything out on Monday June 1, 2009, which I did. Tom then told me to come in at 2:00pm. I came in and Tom told me that he stood by his decision. I told him that I felt I had no choice except to leave because of the threat, he says he thought the fighting was over between us, even though there was NO indication that anything was over. Tom could clearly see that the fight was far from over. He then asked me if I could come to work without causing problems, I agreed then he told me to call him back on Tuesday June 2, 2009, and that he would have his decision. I called back on Tuesday, I spoke to Tom, and again Tom said he would stick with his decision. The president then called me back, and said the same thing. I asked why would they have me come all the way to work just to deny me my job back, it seemed to me that they were running me around. A week or so later I received a call from Levi Parmerter, he asked if I wanted to be reinstated at another location. I agreed. He asked me to work to 7 to 3, and to bring my 1,2, 3 punch certification black book. My first day, George asked how many hours I wanted to work, I specifically said between 37 and 40, which he replied was no problem. On a busy Saturday morning, I was doing multiple tasks after finishing with a customer; George asked to speak with me. When he finally got to speak with me he said that if I didn’t wear my goggles I would be fired, that it was automatic grounds for termination. I said nothing; he said this in front of Allen Howard a yard manager. The following day, I asked George if I could speak with him for a second, I told him it may take time for me to get used to the way he operates around the office, but I will catch on, but in regards to him telling me the policy of operating propane, I told him that I already knew, and I asked him not to threaten me with termination because of one simple mistake. He explained Osha and fines which is why he is so strict, which explained his abrasiveness, but said he was more strict on those protocol, than someone coming in 15 minutes late, he also told me that if I were to come in late that as long as I make my 8 hours it’s fine. One Sunday morning I called in sick and could not make it in to work, the following day (Monday) I came in a half hour late, he showed me a print out of all the days I came in late and threatened to fire me and that it was inexcusable for me to call in on Sunday. Thursday, of the same week, I came in 9 minutes late and George says to me that Steven was a witness to his verbal warning, if I came in late again I would be fired. I acknowledged him, then went to HR to see if my transfer has been put thou to Georgia. Maria from HR told me that I would have to go through George, although I felt that he treated me unfairly. She then said she would call Levi but he was on the road. That same day, Levi showed up with the vice president of Uhaul, and another executive, after shaking hands. I told Levi specifically that I needed to speak to him, one on one. This has not yet happened. Friday, I was doing a level 1 (cleaning and inspecting) on a vehicle, while doing so, I accidentally checked a box off, George barked, “there was no customer why are you checking that box”, a customer was not present, I replied back, my apologies it’s a habit I will correct it. George said, No, what you’ll do is get a new ticket and start over. Feeling that it was uncalled for to speak to me that way, I approached him and said, George whatever problem you have with me, take it up with Levi, I want a transfer. He yelled at me, if I walked away from him, that I would be fired. I said ok, I will get my jacket. By this time customers and witnesses (which I have name & numbers) heard George yelling that I was fired, George then retracted his demand and said, let’s talk, if I left the job it would be job abandonment and replied how when you just fired me , we spoke and George said that I had a problem with being corrected, I explained to him that my problem is not being corrected, it’s being shouted at and being threatened with a termination at every chance you get. I said to him, knowing the situation that I just left, you should know that I am doing my best and that this is not fair treatment, he was aware of what went on at the Massachusetts Avenue location. I told him that his attitude was unacceptable and unprofessional especially since I am the hard worker that I am, he agreed and we shook hands and that was it.

June 25, 2009 I called in at 12:08 and spoke to David to relay a message to George about being 10 minutes late do to an appt. David assured me there would be no problem, he would speak to George and he said see you soon. I walked in, punched in and George said let me speak to you outside. He said you called in and said you would be 10 minutes late, he asked why, I told him I had an appointment, I told him about the appointment a week in advance. From my previous experiences, I knew he wanted to fire me. George said you are more than 10 minutes late, you are an hour and ten minutes late, I explained to him that he was wrong and showed him my time sheet. I was due at 1:00; I got in at 1:09. George did not believe me and went to our clip board which shows the scheduling then he said ok, we are fine as my schedule showed I was due in at 1:00. In close there has been numerous times I have asked George numerous times to fill out my black book which solidifies my position in Uhaul, which he refused and now wants to test me on things that I’ve already done and have been certified in. Not only do I feel that they are impeding my progress and sabotaging my hours, my hours have dropped dramatically, from 37-40 to 20, I also feel that I am being forced out.

Also as long as I’ve been working in Somerville I have not took one lunch break instead lunch was brought by Steve a CSR or George the GM. He would buy us lunch and have us work through the day I believe this was a bribe to keep me working and not to take a lunch break which by labor laws is against the law.

Today June 28, 2009 I was terminated from my position because of backing into a garage door which was already damaged (on site cameras can prove it). George the general manager claims that I damaged work property and a cargo van. Thus fore giving George reasoning for firing me and claiming I never came to him when the so called accident had occurred but in fact I did come to him. Soon as the accident occurred George was informed by another CRS John who reported that I backed into the garage door and damaged it. George then came outside when I was still in the truck. Looked at the garage door and then swore up and down out-loud and then looked at me and then walked back into the store. John then told me to George wanted to see me. When I asked George if he wanted to see me about the door he said no just turn off the hazard lights!! So at the end of the day George said I never came to him about the incident and a cargo van being damaged and this is the reason for firing me. But I did in fact come to him … after he investigated it while I was still in the truck. (A in store camera can prove me walking up to George right after it happened) Plus John the CSR who reported I did the damage told me while I was still sitting in the truck that George wants to see you. When I went to asked George “did you want to see about the about the door “he said no you left the hazards lights on!!! Now the cargo van he claims I damaged or was damaged already and didn’t have an X sticker indicating previous damage. Which in fact I did inspect not damage… John the CSR pulled the van up for a customer and George came running outside pointing at the dent w/ a ticket in his had and said look… ok I said it has a sticker on it and he yelled back “I know because John put the sticker on it”!!! But the sticker appeared to be old and already in place. I believed John reported this to George that’s why he (George ) came outside in a hurry before the car pulled off w/ a customer, yelling. I don’t know if I in fact missed the dent but things like this happen all the time when you have one person or two CSR’s receiving trucks and filling propane tanks and haven’t taken a break all day. It wasn’t serious where it was a safety issue that would endanger a client or warranted my termination from Uhaul. Also and incident report was not filled out when this incident occurred or drug testing wasn’t taking which is standard policy according to Uhaul.

]]> By: Brian http://adam.rosi-kessel.org/weblog/2004/12/04/uhaul_sucks/comment-page-2#comment-5260 Brian Fri, 17 Jul 2009 21:26:35 +0000 http://adam.rosi-kessel.org/weblog/the_man/uhaul_sucks.html#comment-5260 <p>I reserved a 10' truck at their Broad St. Location in Monroe, GA online. The next day I was confirmed at a different location that was 8 miles outside of Monroe. Since the bulk of the payment is based upon mileage I was concerned that they did this to charge customers more. They assured me they didn't. I went to the new location on Friday morning as instructed. Upon entering the location, the owner told me that the truck was damaged and that he notified U Haul 3-4 prior to come and get the truck and that he no longer wanted to even be U Haul location do to their poor service support. I called the regional office because I need a truck that morning. I was moving 2 disabled people from my church whose landlord had been foreclosed on. Due to a tight time schedule, I also hired to people at $15/hr to help. They told me I could either have a 17' truck in Monroe or the original 10' truck in Loganville. I was concerned about the extra mileage to Loganville (12miles) and cost. She would not give me a mileage credit to offset the distance change. Due to the steep driveway, I was not sure if a 17' truck would work. She said she could not help any further that this was their policy. I told her to cancel the reservation for now since the location did not have a truck and I would go look at the 17' truck and see if it would work. Upon getting to this location, there was no truck. When I called in the second time, I spoke with John Brick who is supposedly the President. He said since I cancelled the reservation they didn't have to do anything. I tried to explain and he was as rude on the phone as anyone I have spoken to. Not once did he apologize for the inconvenience nor offer to assist. He proceeded to tell me it was my fault because I cancelled. Apparently the fact that two locations showed a truck in their system but were not for rent was my problem. As my frustration grew along with my voice, he told me he didn't care what problems I had, who I had to move or that I was paying people by the hour to move and had no truck. He informed me that I could wait for one to show up. I asked to speak to a manager and he told me no. He was the boss and he did not have a boss. Since he is not CEO of U Haul, he does have a boss. Eventually they sent me to yet another location (Jersey, GA) another 7 miles away to get a truck. I asked him to call and verify that the truck was actually there before I make another trip. He was offended, but did verify the truck was there. In the end, I spent 2 extra hours, drove 25 extra miles and was treated as if I were dirt. If John Brick truly is a President within U Haul, I feel for that company and its employees. I will agree that one comment John Brick made did end up correct. It was my fault. I chose U Haul. Although U Haul chose not to accept blame, I will gladly accept my error. Never again will I, or any member of my family or circle of friends use this company.</p> I reserved a 10′ truck at their Broad St. Location in Monroe, GA online. The next day I was confirmed at a different location that was 8 miles outside of Monroe. Since the bulk of the payment is based upon mileage I was concerned that they did this to charge customers more. They assured me they didn’t. I went to the new location on Friday morning as instructed. Upon entering the location, the owner told me that the truck was damaged and that he notified U Haul 3-4 prior to come and get the truck and that he no longer wanted to even be U Haul location do to their poor service support. I called the regional office because I need a truck that morning. I was moving 2 disabled people from my church whose landlord had been foreclosed on. Due to a tight time schedule, I also hired to people at $15/hr to help. They told me I could either have a 17′ truck in Monroe or the original 10′ truck in Loganville. I was concerned about the extra mileage to Loganville (12miles) and cost. She would not give me a mileage credit to offset the distance change. Due to the steep driveway, I was not sure if a 17′ truck would work. She said she could not help any further that this was their policy. I told her to cancel the reservation for now since the location did not have a truck and I would go look at the 17′ truck and see if it would work. Upon getting to this location, there was no truck. When I called in the second time, I spoke with John Brick who is supposedly the President. He said since I cancelled the reservation they didn’t have to do anything. I tried to explain and he was as rude on the phone as anyone I have spoken to. Not once did he apologize for the inconvenience nor offer to assist. He proceeded to tell me it was my fault because I cancelled. Apparently the fact that two locations showed a truck in their system but were not for rent was my problem. As my frustration grew along with my voice, he told me he didn’t care what problems I had, who I had to move or that I was paying people by the hour to move and had no truck. He informed me that I could wait for one to show up. I asked to speak to a manager and he told me no. He was the boss and he did not have a boss. Since he is not CEO of U Haul, he does have a boss. Eventually they sent me to yet another location (Jersey, GA) another 7 miles away to get a truck. I asked him to call and verify that the truck was actually there before I make another trip. He was offended, but did verify the truck was there. In the end, I spent 2 extra hours, drove 25 extra miles and was treated as if I were dirt. If John Brick truly is a President within U Haul, I feel for that company and its employees. I will agree that one comment John Brick made did end up correct. It was my fault. I chose U Haul. Although U Haul chose not to accept blame, I will gladly accept my error. Never again will I, or any member of my family or circle of friends use this company.

]]> By: Brian http://adam.rosi-kessel.org/weblog/2004/12/04/uhaul_sucks/comment-page-2#comment-5259 Brian Fri, 17 Jul 2009 21:26:07 +0000 http://adam.rosi-kessel.org/weblog/the_man/uhaul_sucks.html#comment-5259 <p>I reserved a 10' truck at their Broad St. Location in Monroe, GA online. The next day I was confirmed at a different location that was 8 miles outside of Monroe. Since the bulk of the payment is based upon mileage I was concerned that they did this to charge customers more. They assured me they didn't. I went to the new location on Friday morning as instructed. Upon entering the location, the owner told me that the truck was damaged and that he notified U Haul 3-4 prior to come and get the truck and that he no longer wanted to even be U Haul location do to their poor service support. I called the regional office because I need a truck that morning. I was moving 2 disabled people from my church whose landlord had been foreclosed on. Due to a tight time schedule, I also hired to people at $15/hr to help. They told me I could either have a 17' truck in Monroe or the original 10' truck in Loganville. I was concerned about the extra mileage to Loganville (12miles) and cost. She would not give me a mileage credit to offset the distance change. Due to the steep driveway, I was not sure if a 17' truck would work. She said she could not help any further that this was their policy. I told her to cancel the reservation for now since the location did not have a truck and I would go look at the 17' truck and see if it would work. Upon getting to this location, there was no truck. When I called in the second time, I spoke with John Brick who is supposedly the President. He said since I cancelled the reservation they didn't have to do anything. I tried to explain and he was as rude on the phone as anyone I have spoken to. Not once did he apologize for the inconvenience nor offer to assist. He proceeded to tell me it was my fault because I cancelled. Apparently the fact that two locations showed a truck in their system but were not for rent was my problem. As my frustration grew along with my voice, he told me he didn't care what problems I had, who I had to move or that I was paying people by the hour to move and had no truck. He informed me that I could wait for one to show up. I asked to speak to a manager and he told me no. He was the boss and he did not have a boss. Since he is not CEO of U Haul, he does have a boss. Eventually they sent me to yet another location (Jersey, GA) another 7 miles away to get a truck. I asked him to call and verify that the truck was actually there before I make another trip. He was offended, but did verify the truck was there. In the end, I spent 2 extra hours, drove 25 extra miles and was treated as if I were dirt. If John Brick truly is a President within U Haul, I feel for that company and its employees. I will agree that one comment John Brick made did end up correct. It was my fault. I chose U Haul. Although U Haul chose not to accept blame, I will gladly accept my error. Never again will Brian Propes, or any member of my family or circle of friends use this company.</p> I reserved a 10′ truck at their Broad St. Location in Monroe, GA online. The next day I was confirmed at a different location that was 8 miles outside of Monroe. Since the bulk of the payment is based upon mileage I was concerned that they did this to charge customers more. They assured me they didn’t. I went to the new location on Friday morning as instructed. Upon entering the location, the owner told me that the truck was damaged and that he notified U Haul 3-4 prior to come and get the truck and that he no longer wanted to even be U Haul location do to their poor service support. I called the regional office because I need a truck that morning. I was moving 2 disabled people from my church whose landlord had been foreclosed on. Due to a tight time schedule, I also hired to people at $15/hr to help. They told me I could either have a 17′ truck in Monroe or the original 10′ truck in Loganville. I was concerned about the extra mileage to Loganville (12miles) and cost. She would not give me a mileage credit to offset the distance change. Due to the steep driveway, I was not sure if a 17′ truck would work. She said she could not help any further that this was their policy. I told her to cancel the reservation for now since the location did not have a truck and I would go look at the 17′ truck and see if it would work. Upon getting to this location, there was no truck. When I called in the second time, I spoke with John Brick who is supposedly the President. He said since I cancelled the reservation they didn’t have to do anything. I tried to explain and he was as rude on the phone as anyone I have spoken to. Not once did he apologize for the inconvenience nor offer to assist. He proceeded to tell me it was my fault because I cancelled. Apparently the fact that two locations showed a truck in their system but were not for rent was my problem. As my frustration grew along with my voice, he told me he didn’t care what problems I had, who I had to move or that I was paying people by the hour to move and had no truck. He informed me that I could wait for one to show up. I asked to speak to a manager and he told me no. He was the boss and he did not have a boss. Since he is not CEO of U Haul, he does have a boss. Eventually they sent me to yet another location (Jersey, GA) another 7 miles away to get a truck. I asked him to call and verify that the truck was actually there before I make another trip. He was offended, but did verify the truck was there. In the end, I spent 2 extra hours, drove 25 extra miles and was treated as if I were dirt. If John Brick truly is a President within U Haul, I feel for that company and its employees. I will agree that one comment John Brick made did end up correct. It was my fault. I chose U Haul. Although U Haul chose not to accept blame, I will gladly accept my error. Never again will Brian Propes, or any member of my family or circle of friends use this company.

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