Comments on: What’s up with Verizon? http://adam.rosi-kessel.org/weblog/2005/02/15/whats_up_with_verizon Technology, law, and personal stories Tue, 27 Jul 2010 16:21:10 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Logical1 http://adam.rosi-kessel.org/weblog/2005/02/15/whats_up_with_verizon/comment-page-1#comment-5589 Logical1 Sat, 06 Mar 2010 03:40:12 +0000 http://adam.rosi-kessel.org/weblog/the_man/whats_up_with_verizon.html#comment-5589 <p>What I'm trying to figure out is.... Who is Verizon??? After being tossed around in Their quagmire of number calling games.... and asking the simple question.... Does Verizon actually sign your Paycheck? I discovered that 6, out of the 7 people I spoke with, were Sub-contractors! I had One-Bill, and a billing discrepancy, that was generated by them. After 2- 1/2 hours of Phone Tag, and finally speaking to a Verizon Supervisor, I thought my issue was resolved. Feeling pretty frustrated, and beat-up, I went to the store to relax, and get some groceries. While at the store, I received a call from Verizon's Collection Dept. As you can guess, I went completely Ballistic with this condescending Biotch, who felt right at home, harassing people. After giving her all the answers, she's not used to hearing, her tone changed when she said "Sir, I apologize, I just refreshed my screen, and I see this problem has been cleared up? Can you explain to me, why Verizon erased these charges? I replied..... Yes! It's because YOU People created this Problem, and it took me 2-1/2 hours of Phone calls, and Seven Customer Service reps, before YOU guys could understand, where YOU made The Mistake! And now YOU'RE just the living proof, that YOUR dysfunctional Company's Right Hand, Doesn't know where the left hands at!</p> <p>So, Here is what I've learned.....(1) WHY WAS MY ONE-BILL TERMINATED? Answer: Verizon has sold many of their Land Line Bundles! Because of their sale, they have canceled many customers "One-Bill" accounts! Only the supervisor had this information! (2) WHO IS MY CURRENT LAND LINE COMPANY? Answer: I'm not certain, Sir! (3) Why does Verizon's Home Service, One-Bill Departments records show that my payments were posted to the billing cycles I have on record, and you're stating that they were meant for a period, two month's earlier? Answer: I realize that it's confusing, but that's because you actually pay for 1 month in advance.....My response: You're right, there is a lot of confusion, on your end! (4) Are you an actual Verizon Employee, or are you a Contractor? Answer: 6/7 No. We're contracted to Verizon. (5) Who is Verizon? Answer: Silence. In closing, I received a special offer through the Mail, from Verizon Wireless, stating I could save $30 dollars a month, by canceling my Home Phone, and upgrading my cellular package..... Hmmmmm, Now why would a company like Verizon, want me to spend less money???? Oh ya, Could it be, since they sold that part of their business, they could be trying to screw the purchasing party, out of what it is, they think they've bought????? Nope, that would be Unethical?</p> What I’m trying to figure out is…. Who is Verizon??? After being tossed around in Their quagmire of number calling games…. and asking the simple question…. Does Verizon actually sign your Paycheck? I discovered that 6, out of the 7 people I spoke with, were Sub-contractors! I had One-Bill, and a billing discrepancy, that was generated by them. After 2- 1/2 hours of Phone Tag, and finally speaking to a Verizon Supervisor, I thought my issue was resolved. Feeling pretty frustrated, and beat-up, I went to the store to relax, and get some groceries. While at the store, I received a call from Verizon’s Collection Dept. As you can guess, I went completely Ballistic with this condescending Biotch, who felt right at home, harassing people. After giving her all the answers, she’s not used to hearing, her tone changed when she said “Sir, I apologize, I just refreshed my screen, and I see this problem has been cleared up? Can you explain to me, why Verizon erased these charges? I replied….. Yes! It’s because YOU People created this Problem, and it took me 2-1/2 hours of Phone calls, and Seven Customer Service reps, before YOU guys could understand, where YOU made The Mistake! And now YOU’RE just the living proof, that YOUR dysfunctional Company’s Right Hand, Doesn’t know where the left hands at!

So, Here is what I’ve learned…..(1) WHY WAS MY ONE-BILL TERMINATED? Answer: Verizon has sold many of their Land Line Bundles! Because of their sale, they have canceled many customers “One-Bill” accounts! Only the supervisor had this information! (2) WHO IS MY CURRENT LAND LINE COMPANY? Answer: I’m not certain, Sir! (3) Why does Verizon’s Home Service, One-Bill Departments records show that my payments were posted to the billing cycles I have on record, and you’re stating that they were meant for a period, two month’s earlier? Answer: I realize that it’s confusing, but that’s because you actually pay for 1 month in advance…..My response: You’re right, there is a lot of confusion, on your end! (4) Are you an actual Verizon Employee, or are you a Contractor? Answer: 6/7 No. We’re contracted to Verizon. (5) Who is Verizon? Answer: Silence. In closing, I received a special offer through the Mail, from Verizon Wireless, stating I could save $30 dollars a month, by canceling my Home Phone, and upgrading my cellular package….. Hmmmmm, Now why would a company like Verizon, want me to spend less money???? Oh ya, Could it be, since they sold that part of their business, they could be trying to screw the purchasing party, out of what it is, they think they’ve bought????? Nope, that would be Unethical?

]]> By: Jon Garfunkel http://adam.rosi-kessel.org/weblog/2005/02/15/whats_up_with_verizon/comment-page-1#comment-728 Jon Garfunkel Thu, 01 Jan 1970 00:00:00 +0000 http://adam.rosi-kessel.org/weblog/the_man/whats_up_with_verizon.html#comment-728 <p>Must be those pesky unions keeping thing separate! ;-)</p> Must be those pesky unions keeping thing separate! ;-)

]]> By: Anonymous http://adam.rosi-kessel.org/weblog/2005/02/15/whats_up_with_verizon/comment-page-1#comment-729 Anonymous Thu, 01 Jan 1970 00:00:00 +0000 http://adam.rosi-kessel.org/weblog/the_man/whats_up_with_verizon.html#comment-729 <p>Phoney baloney at Verizon<br/> </p> Phoney baloney at Verizon

]]> By: monica http://adam.rosi-kessel.org/weblog/2005/02/15/whats_up_with_verizon/comment-page-1#comment-730 monica Thu, 01 Jan 1970 00:00:00 +0000 http://adam.rosi-kessel.org/weblog/the_man/whats_up_with_verizon.html#comment-730 <p>as far as I've heard, Verizon (the landline company) and Verizon Wireless are two seperate companies. the support for the landline company is terrible, but the Wireless support isn't too bad. </p> as far as I’ve heard, Verizon (the landline company) and Verizon Wireless are two seperate companies. the support for the landline company is terrible, but the Wireless support isn’t too bad.

]]> By: Simon http://adam.rosi-kessel.org/weblog/2005/02/15/whats_up_with_verizon/comment-page-1#comment-731 Simon Thu, 01 Jan 1970 00:00:00 +0000 http://adam.rosi-kessel.org/weblog/the_man/whats_up_with_verizon.html#comment-731 <p>They are a big faceless telecom company - most of them are this bad. <br/><br/>I'm stuck with British Telecom, I went through every option in one of their phone menus once (press 1 for...), and every option eventually asked you to call another phone number - urm clue = zero and decreasiing.</p> They are a big faceless telecom company – most of them are this bad.

I’m stuck with British Telecom, I went through every option in one of their phone menus once (press 1 for…), and every option eventually asked you to call another phone number – urm clue = zero and decreasiing.

]]> By: Anonymous http://adam.rosi-kessel.org/weblog/2005/02/15/whats_up_with_verizon/comment-page-1#comment-732 Anonymous Thu, 01 Jan 1970 00:00:00 +0000 http://adam.rosi-kessel.org/weblog/the_man/whats_up_with_verizon.html#comment-732 <p>2/27 Globe City Weekly links<br/> </p> 2/27 Globe City Weekly links

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