Comments on: Questionable Verizon EVDO Support http://adam.rosi-kessel.org/weblog/2006/12/16/questionable_verizon_evdo_support Technology, law, and personal stories Sun, 22 Aug 2010 01:22:13 +0000 hourly 1 http://wordpress.org/?v=3.0.1 By: Jonathan http://adam.rosi-kessel.org/weblog/2006/12/16/questionable_verizon_evdo_support/comment-page-1#comment-4824 Jonathan Wed, 26 Nov 2008 01:34:18 +0000 http://adam.rosi-kessel.org/weblog/the_man/questionable_verizon_evdo_support.html#comment-4824 <p>Actually it is not an error related to only windows, I've encountered it on Macs as well and several forums also. So its not a native issue to windows but something related to the software provided and the Verizon network.</p> Actually it is not an error related to only windows, I’ve encountered it on Macs as well and several forums also. So its not a native issue to windows but something related to the software provided and the Verizon network.

]]> By: adam http://adam.rosi-kessel.org/weblog/2006/12/16/questionable_verizon_evdo_support/comment-page-1#comment-4190 adam Fri, 28 Dec 2007 12:06:41 +0000 http://adam.rosi-kessel.org/weblog/the_man/questionable_verizon_evdo_support.html#comment-4190 <p>Anonymous: actually, if you read the entry, it should be clear that it was a Verizon problem.</p> Anonymous: actually, if you read the entry, it should be clear that it was a Verizon problem.

]]> By: Anonymous http://adam.rosi-kessel.org/weblog/2006/12/16/questionable_verizon_evdo_support/comment-page-1#comment-4189 Anonymous Fri, 28 Dec 2007 04:52:29 +0000 http://adam.rosi-kessel.org/weblog/the_man/questionable_verizon_evdo_support.html#comment-4189 <p>DSL service is Verizon Landline...not Verizon Wireless. Also the error 913 is a windows error. It can be a problem on verizons side or it could be a username/password problem or a low signal issue</p> DSL service is Verizon Landline…not Verizon Wireless. Also the error 913 is a windows error. It can be a problem on verizons side or it could be a username/password problem or a low signal issue

]]> By: David T http://adam.rosi-kessel.org/weblog/2006/12/16/questionable_verizon_evdo_support/comment-page-1#comment-3560 David T Sat, 14 Jul 2007 22:36:09 +0000 http://adam.rosi-kessel.org/weblog/the_man/questionable_verizon_evdo_support.html#comment-3560 <p>Most companies tech support is an after-thought and considered a liability.</p> Most companies tech support is an after-thought and considered a liability.

]]> By: Tom Macfarlan http://adam.rosi-kessel.org/weblog/2006/12/16/questionable_verizon_evdo_support/comment-page-1#comment-3479 Tom Macfarlan Wed, 20 Jun 2007 15:09:21 +0000 http://adam.rosi-kessel.org/weblog/the_man/questionable_verizon_evdo_support.html#comment-3479 <p>I was just in the debacle that is Verizon Support and was able to cut my problem time down by doing the following:</p> <p>1) Quoted this thread 2) Requested to the level 1 support guy to speak with a level 3 support guy</p> <p>The level 3 guy fixed it instantly. When I asked him what I can tell the level 1 guy to get it fixed faster, he said to quote the following:</p> <p>"Remove the national access roaming and add it back again."</p> <p>If this fixes your problem, be sure to get a case number and call your Verizon Rep! This is a fairly common problem, and it's a problem with Verizon's internal system! It's not going to be fixed by talking to tech support.</p> I was just in the debacle that is Verizon Support and was able to cut my problem time down by doing the following:

1) Quoted this thread 2) Requested to the level 1 support guy to speak with a level 3 support guy

The level 3 guy fixed it instantly. When I asked him what I can tell the level 1 guy to get it fixed faster, he said to quote the following:

“Remove the national access roaming and add it back again.”

If this fixes your problem, be sure to get a case number and call your Verizon Rep! This is a fairly common problem, and it’s a problem with Verizon’s internal system! It’s not going to be fixed by talking to tech support.

]]> By: Andrew http://adam.rosi-kessel.org/weblog/2006/12/16/questionable_verizon_evdo_support/comment-page-1#comment-29 Andrew Thu, 01 Jan 1970 00:00:00 +0000 http://adam.rosi-kessel.org/weblog/the_man/questionable_verizon_evdo_support.html#comment-29 <p>I use the 1xRTT support (144Kbps) on my cell phone via Bluetooth and it's reasonably nice and useful. If I'm not mistaken these EvDO cards are just USB serial thingies so they should work with Linux, pppd, and friends no big deal, right?<br/><br/>Not that I have any reason to know as I can in no way afford EvDO service. :-/</p> I use the 1xRTT support (144Kbps) on my cell phone via Bluetooth and it’s reasonably nice and useful. If I’m not mistaken these EvDO cards are just USB serial thingies so they should work with Linux, pppd, and friends no big deal, right?

Not that I have any reason to know as I can in no way afford EvDO service. :-/

]]> By: Adam Rosi-Kessel http://adam.rosi-kessel.org/weblog/2006/12/16/questionable_verizon_evdo_support/comment-page-1#comment-30 Adam Rosi-Kessel Thu, 01 Jan 1970 00:00:00 +0000 http://adam.rosi-kessel.org/weblog/the_man/questionable_verizon_evdo_support.html#comment-30 <p>The reason the laptop runs Windows is unrelated to EVDO. I have used 1xRTT before on Linux through my cell phone -- first on the v710 and then on my "LG the V." The laptop needs to be a Windows machine for other reasons. In any event, as became apparent, EVDO not working was entirely Verizon's fault.</p> The reason the laptop runs Windows is unrelated to EVDO. I have used 1xRTT before on Linux through my cell phone — first on the v710 and then on my “LG the V.” The laptop needs to be a Windows machine for other reasons. In any event, as became apparent, EVDO not working was entirely Verizon’s fault.

]]> By: Anonymous http://adam.rosi-kessel.org/weblog/2006/12/16/questionable_verizon_evdo_support/comment-page-1#comment-31 Anonymous Thu, 01 Jan 1970 00:00:00 +0000 http://adam.rosi-kessel.org/weblog/the_man/questionable_verizon_evdo_support.html#comment-31 <p>We've had nothing but bad experiences with Verizon. Their DSL service in particular never worked reliably (by which I mean that an SSH connection will stay up for between 30 seconds and 5 minutes), and when we finally switched to another DSL ISP (on a different line), and cancelled the Verizon service, they managed to instead cut off their competitor's service and leave theirs on.</p> We’ve had nothing but bad experiences with Verizon. Their DSL service in particular never worked reliably (by which I mean that an SSH connection will stay up for between 30 seconds and 5 minutes), and when we finally switched to another DSL ISP (on a different line), and cancelled the Verizon service, they managed to instead cut off their competitor’s service and leave theirs on.

]]> By: Anonymous http://adam.rosi-kessel.org/weblog/2006/12/16/questionable_verizon_evdo_support/comment-page-1#comment-32 Anonymous Thu, 01 Jan 1970 00:00:00 +0000 http://adam.rosi-kessel.org/weblog/the_man/questionable_verizon_evdo_support.html#comment-32 <p>I recently started using Sprint's EVDO service on my laptop (which i access through my cell phone)and so far things have been working pretty well. I've called tech support once and while they couldn't help me with my problem at the time, they were surprisingly persistent days later about calling back and leaving messages to ask if I was still having the same issue(which I'd already fixed by spending <em>a lot</em> of time with google). Still, it was nice for them to check. I've heard horror stories about Sprint's customer service so they may have been especially nice because I'm a new customer (with the right to cancel service in 30 days without penalty) but i guess the niceness works because I have been pretty happy with them so far.</p> I recently started using Sprint’s EVDO service on my laptop (which i access through my cell phone)and so far things have been working pretty well. I’ve called tech support once and while they couldn’t help me with my problem at the time, they were surprisingly persistent days later about calling back and leaving messages to ask if I was still having the same issue(which I’d already fixed by spending a lot of time with google). Still, it was nice for them to check. I’ve heard horror stories about Sprint’s customer service so they may have been especially nice because I’m a new customer (with the right to cancel service in 30 days without penalty) but i guess the niceness works because I have been pretty happy with them so far.

]]> By: may http://adam.rosi-kessel.org/weblog/2006/12/16/questionable_verizon_evdo_support/comment-page-1#comment-33 may Thu, 01 Jan 1970 00:00:00 +0000 http://adam.rosi-kessel.org/weblog/the_man/questionable_verizon_evdo_support.html#comment-33 <p>I recently started using Sprint's EVDO service on my laptop (which i access through my cell phone)and so far things have been working pretty well. I've called tech support once and while they couldn't help me with my problem at the time, they were surprisingly persistent days later about calling back and leaving messages to ask if I was still having the same issue(which I'd already fixed by spending <em>a lot</em> of time with google). Still, it was nice for them to check. I've heard horror stories about Sprint's customer service so they may have been especially nice because I'm a new customer (with the right to cancel service in 30 days without penalty) but i guess the niceness works because I have been pretty happy with them so far.</p> I recently started using Sprint’s EVDO service on my laptop (which i access through my cell phone)and so far things have been working pretty well. I’ve called tech support once and while they couldn’t help me with my problem at the time, they were surprisingly persistent days later about calling back and leaving messages to ask if I was still having the same issue(which I’d already fixed by spending a lot of time with google). Still, it was nice for them to check. I’ve heard horror stories about Sprint’s customer service so they may have been especially nice because I’m a new customer (with the right to cancel service in 30 days without penalty) but i guess the niceness works because I have been pretty happy with them so far.

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