WebLoyalty.com aka WLI*ReservationRewards Is A Scam

Update August 9, 2009: Absurdly high number of comments and hits on this page. The latest is reported in this CNET article.

Update March 8, 2009: 2,653 comments. Plus, there has been a settlement of the class action lawsuit: Webloyalty Settlement.

Update September 13, 2006: Webloyalty… sued.

Update May 7, 2006: I get a lot of email asking me “how do I get them to stop charging me?” My entry below, and about 1,000 of the comments, tell you how, but here’s the short version: call 800-732-7031 and tell them you want all your money back. Do not give up until they refund all of it.

Update July 25, 2006: Nearly 1,300 comments and counting…


I recently noticed a charge on my credit card bill for “WLI*RESERVATIONREWARDS 800-7327031” CT for $9. I had no idea what the charge was, so I called 1-800-732-7031 and finally figured it out. Below is a slightly edited letter I’ve sent to the Massachusetts Attorney General Consumer Protection office. If nothing else, I hope this weblog entry shows up on a search for this company, the phone number, or Vincent D’Agostino (the President of the company) and Mary O’Reilly (the customer service director). (My apologies to any Vincent D’Agostinos or Mary O’Reillys out there who aren’t related to this scam).

On November 2, 2004, I purchased airline tickets from the website onetravel.com.

On my most recent credit card bill, I noticed a charge for $9 for a transaction on 12/2 posted on 12/5 for WLI*RESERVATIONREWARDS 800-7327031 CT. I had no idea what the charge was, and was certain I hadn’t signed up for any “reservation rewards” program, so I did a web search for the phone number for the item. Apparently, many other people have had the same exact charge for the same item without ever having ordered it.

I called the company to dispute the charge, and they insisted that I had signed up for some kind of rewards service when I purchased airline tickets. I insisted that I had never signed up for any such service, but they claimed they had sent me three emails confirming the service, which apparently is a monthly subscription for $9 per month which gives you discounts on some products or services online.

When I complained that I was sure I had never signed up for any such service, they said that they had “millions of satisfied customers” and that the complaints were just a few.

Since I maintain my own mail server, I was able to search back over the last 60 days of mail logs, and there was no record of any email originating from this company. Even if such an email had been caught by a spam filter, it would still show up in the mail log. I am thus certain that they never sent any confirmation emails.

Finally, I threatened to contact my state attorney general, and at that point they agreed to refund the $9 and cancel my subscription.

I checked the Connecticut Better Business Bureau website for this company, which goes under a dozen aliases, and saw that there have been many complaints along similar lines.

I am a computer programmer and intellectual property attorney specializing in Internet law, and thus I am not a naive Internet consumer—while I realize that some people may accidentally sign up for services they didn’t intend to purchase, I am certain that I never did this. I believe this company is operating fraudulently, and their “millions of satisfied customers” are people who do not scrutinize their credit card bills carefully, since a $9 charge is easy to miss.

I would like the Consumer Protection division of the Attorney General’s Office to look into this problem as I am sure it affects many Massachusetts Citizens.

Please don’t hesitate to contact me for more information. The Connecticut Better Business Bureau also lists the following address for the company in question:

Webloyalty.com, Inc.
101 Merritt Seven, 7th Floor (Corporate Offices)
Norwalk, CT 06851

This doesn’t speak very well of onetravel.com, although I hear expedia.com and other providers have similar dealings with webloyalty.com.

I’d like to think the web could ultimately prevent more fraud than it enables, but at this point I think the prognosis is bleak. Leave a comment below if you’ve had a similar experience with this company.

Update: This site includes dozens—maybe hundreds—of reports of the same problem with this company.

2,909 comments

  1. Tina Saitova Jan 28

    I just got nailed by the same scam. We called the number associated with the charge and they agreed to refund the money and halt any future charges. The “customer service rep” continued to insist that I had received emails when I had not. She also claimed I had typed in my email addy several times which was completely false. This scam stinks and if these messages get forwarded to the attorney general or someone please include mine.

  2. danielle Jan 28

    wow i cant belive this i just noticed these same charges on my account and only noticed because it made me overdraft in my debit account. i called the bank and they told me that it has been going on since july thats $54 that they have talken with out me knowing i have no idea where they got the info tho i always shop through paypal but makbe that is the problem all i know is that this needs to be stopped it is wrong.

  3. Anonymous Jan 28

    Scam Artists

  4. Emily Jan 28

    I just recently noticed that I’ve had two $9 charges from WLI*RESERVATIONREWARDS – 888-6885995, MI. This didn’t start happening until I purchased my textbooks online!?!?!?

  5. DDC Jan 28

    Adam, you should file a class-action. $$$

  6. John Jan 28

    Same deal with me WLI*RESERVATIONREWARDS showed up on my credit card statment with out my consent. Interesting there was no phone number associated with the charge. My credit card company refunded my money and set up a dispute with the account. Much nicer dealing with the credit card company.

  7. Robin Smith Jan 28

    Wow, I can’t believe they are doing this to so many people. I have had a 9.00 charge on my ATM/Mastercard for the last few months. I just thought my husband had gotten something. Since 9.00 is not a very large amount, I kept forgetting to ask him about it, until today. We too, have been ripped off! I am about to call now. Thanks for this webpage.

  8. Bruce Jan 28

    We run a small business, and when reconciling our bank statement I noticed the same $9 charge. A search for ReservationRewards brought me to this site. A phone call to the 800 number yielded a promise to have the account credited within 2 days. The only out of the ordinary purchase we had made on line just prior to the unauthorized charge, was for a training seminar. I wonder how much of the $9 they get?

  9. Cathy Jan 28

    I recently noticed that I was being charged $9.00 a month on my statement and had seen it for several months but I just figured it was something my husband was buying but then I noticed it was the same date every month. I called the phone number and asked them how they got my info and what I was being charged for. The said I sign up for something through my email. I never did such a thing. Be careful this is a scam.

  10. Matt Jan 28

    Thanks for putting this up. I just got off the phone with these guys. They claimed they “were making an exception to the rules” when they refunded 4 months worth of charges to me. I asked where they got my CC# and they claimed it was from ebgames.com, a site I sometimes buy stuff from. I’m filing a complaint with the Connecticut Department of Consumer Protection and will be taking the issue up with ebgames.com customer service and perhaps the Pennsylvania Bureau of Consumer Protection if that doesn’t work out well.

  11. joseph Jan 28

    this morning, while setting up a payment for a card i only used to consolodate two cards for lower interest, i found a charge for $9 for WLI. i checked recent months and found an identical charge two months ago that had gone unnoticed. thank you adam, et. al. for the information.

  12. James Jan 28

    I called the company and they dared to tell me that they will make an exception for me and refund me the money. When I told them to please not tell me this because this is what their company is based upon, the lady raised her voice on me. They should throw in jail not only the owner of the company and CEO, but all the employees who are lying over the phone and losing their integrity for a monthly paycheck.
    Thank you for putting this on your website. It was greatly appreciated.

  13. Jeff Jan 28

    I too recently noticed a $9.00 charge on my card and while surfing for the site ran across this site. When I called thier toll free #. they tried to tell me that I signed up with them after bidding for an item at UBID.com

  14. Ken Lin Jan 28

    I had the same scam. My credit card was charged a $9 on 12/27/2004. I called WLI*RESERVATIONREWARDS 800-7327031 CT and they agreed to refund the money and halt any future charges. The “customer service rep” claimed that when I won a bid from priceline.com, I had typed in my email address several times which was completely false. This is totally cheating and I never joined or was willing to join their membership. If these messages get forwarded to the attorney general or any other attorney please definitely include mine.

    1/4/2004

  15. DCox Jan 28

    I just had the same scam happen to me also. The same $9 charges each month. We contacted them yesterday and they said that they would credit back our money and cancel the future charges. This morning, I checked my bank statement online and they had charged it again after i had spoken to them. Can you imagine how much money they are making off this scam? I’m sure that they are thousands of people who use such sites as ebgames.com and the various online travel sites each day…multiply that by $9 a month….that is one incredibly lucritive scam. This company needs to be stopped.

  16. Lydia Jan 28

    Can’t believe it! I just noticed this monthly $9 fee with WLI*RESERVE 800-7327031. I don’t know where it is from! I searched this number on-line then found this webpage. Thanks a lot! I realise it’s a scam. I think it maybe happened after I purchased a book on amazon.com in October 2004. I will call them tomorrow morning to get my money back and cancel this subscription! This company should be stopped.

  17. George Jan 28

    Same here. What a shameless company that it. Or we should describe those as criminals. They definitely should be stopped right now.

  18. Ian Barefoot Jan 28

    I just found the exact same charge on my online banking statement CHECK CRD PURCHASE 01/01 WLI*RESERVATIONREWARDS 800-7327031 CT this is the second month they’ve charged me $7 and I just now caught it, so naturally I plugged the name into the search engines and found this site. I haven’t even purchased airline tickets in the last year.

  19. KR Jan 28

  20. KR Jan 28

    SAME SCAM WAS PULLED ON ME WHEN I CONDUCTED A PURCHASE AT E B GAMES… I AIN’T DONE WITH THESE TOILETS, TRUST ME…

  21. sketchelement Jan 28

    Was WLI Reservations the actual company from which you purchased your airline tickets? Seems to me that if not, the airline ticket dealer could be partially blamed for either their lack of sufficient security or for partnering with such a shady company. Based on other comments, it seems that other folks have seen this charge when making purchases from different vendors — I wonder how in those cases WLI Reservations is able to capture CC numbers.

  22. Lydia Jan 28

    Can’t believe it! I just noticed this monthly $9 fee with WLI*RESERVE 800-7327031. I don’t know where it is from! I searched this number on-line then found this webpage. Thanks a lot! I realise it’s a scam. I think it maybe happened after I purchased a book on amazon.com in October 2004. I will call them tomorrow morning to get my money back and cancel this subscription! This company should be stopped.

  23. Kerry Jan 28

    Hi… I recently encountered a problem with this company but I got to the bottom of it, and thought I’d share what I found out.

    I’m actually on the other end of things… I have a web store, and one of my customers saw this $9 charge on her credit card statement. When she called to find out what it was, they told her she’d signed up for this rewards program via MY website. I, of course, was appalled, could not imagine how that could be true (thought maybe they had hacked into my servers??) and so I called the folks who provide our secure credit card processing (www.virtualcart.com) to see if they could shed any light. Turns out, they were 100% aware of the stupid thing… in fact, they signed up for it.

    Here’s how it works – shopping cart providers (like VirtualCart) have an agreement with this company (Webloyalty, aka WLI Reservations Rewards) whereby when a customer gets to the confirmation page of a transaction in a store that uses a VirtualCart shopping cart, they see a little box saying: “Your purchase is complete. Click here to claim your $10 Cash Back Reward on your next purchase!”

    It looks, for all intents and purposes, as though it’s part of the store that you’re on but underneath the “Continue” button that you can click, in small print, it says “By clicking above, you can claim your reward from the reward provider, Reservation Rewards.” It basically banks on the assumption that customers trust the site they’re on, THINK they’re getting $10 back from that store, and so they click on it. Once you click on it, it pulls your credit card information from the site you just used, and signs you up for this “Rewards” program. It’s the most godawful scam I’ve ever heard of, but as I said, the people providing cart services to vendors have CHOSEN to be part of it (although, in my case, as I suspect in many, without the vendor even knowing!!). When I spoke to my shopping cart provider, they were quick to tell me that they thoroughly researched this program, that places like Yahoo and Expedia all use it, etc etc. I then had to formally submit a request for them to DISABLE this stupid thing on my web store (I couldn’t even do it myself through my control panel).

    It’s a pretty hideous scam, but that’s how it works. Hope this is helpful…
    Kerry

  24. FL Jan 28

    I was just caught by WLI. I was wondering why this scam hasn’t been stopped since complaints started in September 2003!

  25. beve Jan 28

    happened to me in fast i am on the phone with them right now….i never signed up for this i ignore those cracker emails they cancelled it just now what a rip

  26. ANN Jan 28

    THEY’VE BEEN GETTING ME FOR MONTHS. jUST GOT MY BANK STATEMENT AND THE $9.00 CHARGE IS STILL BEING TAKEN.PLEASE USE ME ON YOUR LIST OF RIPOFFS. PLEASE TELL ME WHAT TO DO. I’M DOING ALL I CAN TO STOP THIS SCAM. TELL ME WHO ELSE TO CONTACT. SOMETHING NEEDS TO BE DONE NOW!!!! THANK YOU KERRY, I THINK THAT HAPPENED TO ME.

  27. Oscar Guilamo Jan 28

    That happen to me. I was checking my credit card as a routine to control the expenses, and BINGO, I found the WLI Reservation Reward just charged into my account. As you said “a very small fee “$9″ times 1,000,000 card holders will be an impressive $9,000,000 charge” I call the bank to stop the fraudulent payment. Hope with this information I get the result done faster than ever. In Other hand, check for the JFYONLINE who is doing charged for $80.50 using authorized electronic checks, that also happen to me yesterday.

  28. Barb Jan 28

    It’s January 2005 and I noticed we’ve been billed for almost a year! I also thought it was something hubby signed up for. It happened when we made hotel reservations online. I am calling both the CC company and WLI today! How disgusting. I don’t expect all my money back. :(

  29. Lea Jan 28

    The same thing has been happening to me . I was told on the 800 number for my bank that the only way to stop this was to get another Debit Card … I did but it still went through on the old number . I called the 800 for WLI but was asked to give a member number or a Credit Card Number .I have never seen a member number and was hesitant to give a credit card number .

  30. moses Jan 28

    me too $9/mo charge on my cc since 6/04.
    i’ve filed disputes on each of the charges with my cc company, hope refunds aren’t a hasel

  31. Don Jan 28

    I am currently serving in Iraq, have been for 4 months, and noticed that I have been recieving charges from WLI for $7 (am I a lucky one to get off so cheap?). I have gone to their webpage with an unloaded weapon—you see, you have a logon & password to see “your” account information. Beings I did not know I was a member, needless to say I do not have that info. So I e-mailed them my name as it appears on my credit card, told them to cease, desist & refund….. Hoping for the best.

  32. Robert Campbell Jan 28

    I also saw this $9.00 charge on my bill. We live in Utica , N.Y. The only differince was in the phone number.
    They did not have the 31 at the end. Thanks to your posting on the web we found the End of the number. We called and found out that when my wife ordered her coat this was there. On calling they said they would take it off, as we said we did not want any thing from them. I will come back here and let you know what happnes.

  33. TJM Jan 28

    My information was hijacked through http://www.ebgames.com using the Coke $10 discount for ESPN video games. It is unfortunate that this “feature” exists but I called and they were happy to cancel and refund the previous charges.

    Good luck

  34. Vivek Jan 28

    I have been a victim of this scam as well. I called my credit card company to dispute the charges but nothing much has happened after that. I wonder whom to call to get this canceled.

  35. DHS Jan 28

    Found two $9.00 charges to my credit card today. Called the number you gave and to cancel membership a recording asked for my membership number?(I’m not a member that I know of) or credit card number!!! No way! I recalled the number and got a representative and when she asked how she could help I said I wanted to get out of the scam you’re pulling- the line went dead! I’ll report it to my credit card company and let them handle it.

  36. Jennifer Christopher Jan 28

    I was just checking my debit log and found this charge for $9 from some company. Apparently I signed up when I was shopping online from Lillian Vernon. I was charged for $4 months. I never got an email or anything. Is this legal? I know it’s $36 but it is the simple fact they have access to my account that upsets me. Anyone can email me at mjcc_auctions@mac.com with any info . Thanks and hope to stop the madness. Jen

  37. KDM Jan 28

    Adam, first of all, thanks for posting this information I’m glad to see I’m not alone. I too was surprised to find 2 charges on Credit Card just yesterday from this so-called company. My Credit Card company was sympathetic and said that it shouldn’t be a problem getting the charges refunded. When I called these crooks, Tim the representative I spoke with, insisted that “someone” signed up for the service from AccStation.com. It took me a while to realize that I had made a small purchase from this site 3 months ago as a result of an Ebay winning bid. However, I never knowingly signed up for any so called “service” when I paid for the item. All I know is that if I used someone’s card without his or her knowledge it would be called “Theft” and I would be prosecuted for it. How are these people getting away with it?
    /Kevin

  38. James Fraser Jan 28

    Same thing here. I called and they did say that they would refund all of my previous charges. I received my latest statement on 1/13/05 and $9.00 was credited to my account. I’m not sure when these charges began and I unfortunately don’t keep very good records. I intend to check with my credit card company to see if any more money is owed to me. I am a Massachusetts resident and had intended to contact the Mass. Attorny General’s office. But it seems as though because these people are operating from several different states that this might be a matter for the U.S Attorney General’s Office.
    Jim Fraser

  39. Mark Jan 28

    Certainly a lesson learned .. I arranged a conference call with my credit card representative and WLI. The representative was very familiar with the WLI memberships and how the whole “failure to read the fine print” gimmic works. The representative indicated that WFI has been very responsive to canceling memberships and crediting past charges. I’m embarressed to say that the $9.00 charge has been on my account since September ’04! I requested a credit for the full amount (on advice from my representative) and WFI agreed to the full amount plus membership cancellation so we’ll see if I actually receive a credit back to September. Be sure to be very specific on your request for credit for ALL charges, have them repeat the dollar amount to be credited to you, and request a confirmation number for the transaction. I believe that I missed the fine print when purchasing movie tickets from Frandango.com which I will no longer do business with nor recommend to others.

  40. Chris Jan 28

    Thank you for the information. I knew I did not sign up for any “reservation rewards” and I know I have definitely not used it. They have been charging my credit card for months. I get to start dealing with this first thing Monday morning. WHAT A SCAM. I hope I can at least get some of my money back.

  41. Charles Jan 28

    Had the same thing happen.Had no idea how they got my credit card #,sounds like a big scam going on or computer hijacking.

  42. Bob Jan 28

    Same thing here…

  43. Ainsley Jan 28

    classmates.com is the site that ripped me off. I emailed them and let them know that they were being used as bait for this scam. Maybe they will cancel their business membership with them…or not. If you guys don’t get your money back, file a complaint with the better business bureau. That’s what I did.

  44. Maria Jan 28

    I just discovered the charge as well, I’m glad someone made this site it is very helpful. Has the better business bureau helped in any way? Have they shut down the company? If they haven’t why can’t they shut it down?

  45. Rebecca Jan 28

    Same thing with me, 9. charge out of my account. How violating.

  46. James Jan 28

    I had the same thing happen. Seems I spend too much of my little free time dealing with all sorts of scams w/ credit card fraud. Is there not public fraud protection from our government or do they just make a few campain contrubtions and get away with it.

  47. James Jan 28

    I had the same thing happen. Seems I spend too much of my little free time dealing with all sorts of scams w/ credit card fraud. Is there not public fraud protection from our government or do they just make a few campain contrubtions and get away with it.

  48. Chris Jan 28

    I called Reservation Rewards at 800-732-7031. They are extremely polite. They cancelled my membership without a problem, then tried to give me a one month refund. I told Talasha that I knew how the scam worked, and wanted a full refund. She was more than happy to issue a full refund (we’ll see). I can only imagine how many people are being charged without realizing it. There must be quite a few, for them to issue refunds so easily.

  49. Larry (Wisconsin) Jan 28

    I can’t believe that I’ve been hooked for the same $9.00 charge for the past four months! As several have said, this is one of those small charges that is overlooked, thinking one of us charged something the other didn’t know about. My wife finally caught it and asked what the $9 charge was for. I had no idea. I called WLI and demanded they refund our $36 immediately, which she promised to do after a few minutes of haggling. She at first said she would cancel our membership with no further charges but when I insisted I wanted a full refund she said they would make “an exception” in my case since I was so angry. We’ll see if we get it. If not, they’re getting another phone call with another call being made to the Wisconsin Dept. of Justice. Thanks for the heads-up!

  50. D in Ohio Jan 28

    I too was scammed – apparently after placing an order with Lillian Vernon. I do remember clicking to receive $10 off on my next order (as the operator John #58 from Reservation Rewards confirmed I did) and this is where the charge came from. He did say he’d refund my $9 and stop my membership. Thanks for THIS INFO, which gave me the background info I needed to pursue the refund.

  51. Robert in Mass Jan 28

    Exact same problem as desribed by everyone else – this showed up on 2 cards within the last year and I gave no approval for the charges. Save your statements – class action suit should follow…

  52. L in New York Jan 28

    I was also scammed however after having my bank trace the transaction number, it turns out it was Deep DVD Discount (website) that was charging me. After contacing them, they politely credited me for 3 months and cancelled my “membership”. Thanks to the valuable information posted on this site, I was able to take action and get my money back.

  53. Jon in MA Jan 28

    Thanks for the info. It was helpfull to read all your postings before I called them on the phone. We were signed up by a purchase my wife made @ Lillian Vernon.com. They seemed reluctant to refund the $9 charge, but finally agreed. Thanks Again.

  54. Rebecca Jan 28

    Second Entry… I called the company and they said it stemmed back from my order from Smartbargains.com. I received a confirm email of my termination from this company and am planning on emailing smartbargains.com to let them know of the problem.

  55. Briana Jan 28

    Thanks for this info. I placed a call and it turns out mine stems back from ordering movie tickets on FANDANGO.

  56. Vita in NOVA Jan 28

    The same thing happened to me because I shopped on the http://www.skinstore.com. I have called skinstore.com and let them know how disappointed I am that they would associate themselves with such fraud. This web page was very helpful. Thanks.

  57. Vita in NOVA Jan 28

    The same thing happened to me because I shopped on the http://www.skinstore.com. I have called skinstore.com and let them know how disappointed I am that they would associate themselves with such fraud. This web page was very helpful. Thanks.

  58. Pnt in Westchester Jan 28

    I noticed the same charge on my bill today and googled the company and found this web log. Thanks for putting this information online for all to see.

  59. Gordon in CA Jan 28

    Yep, me too another gets nailed with another BS scam. The difference between most of these situations and my is I never ordered any airline tickets for mine. I ordered once for a friend using his CC and I’m being billed to my Bank account for this monthly charge. How they got MY account infor is scary and I intend on finding out.

  60. Sharra In TN Jan 28

    I just realized this myself. For the past 2 months,they have charged me $9 and I too thought it was something that my husband had forgotten to tell me… I looked it up online to see exactly what it was and found this site and some others. I called the 888 number and first they told me that they don’t have a record of my name and email address…but if I gave them my cc# then they would credit my account. I thought that was sketchy, so I asked for something to fax them so they could do it and then I kept reading this site and then called them back, and guess what??? They found my info…imagine that! She said it was from ordering something from Lillian Vernon. So they cancelled it and are going to refund my money. What a scam this is… she said they same thing, that they don’t typically refund back month charges, but she will do it this time… blah blah blah…I’m going to see if I can find someone to be a whistle blower on the news or something for this company. What a crock!

  61. Kate in STL Jan 28

    For the past 2 months the $9.00 charge showed up on my credit card. Because the first one showed up before Christmas, I thought perhaps I bought something. However, I quickly assured myself that I had never contacted this company and they had never contacted me. This is fraud and it should be stopped.

  62. Nancy in NY Jan 28

    We’ve been billed $9.00 since Oct, four months…from a purchase at EB games in September. I spoke with a Brenda, who tried to just refund the $9.00 for this month…I made noise about how bogus this whole scam is and I’ve now also been promised a full refund, $36, even though it “…goes against their company policy, but they will make an exception in this case…”. She didn’t try refute anything I said, which is pretty revealing, and supposedly we will be refunded in 3-5 days….we’ll see

  63. Joya A. Jan 28

    I’m so glad I found this page. I just came home after being gone for a few months. I went through my bills and when I got to my bank statements, I noticed a consistant $9 charge on every 22 of each month. There was no phone number to call… nothing. I had left my bank account low before I left so now I went into the “red” with my bank. I’m calling them now. Thank you.

  64. Callen Jan 28

    I am so confused. I check my statment online almost daily so when i saw this $9 charge I was like “huh?” so i called the company and they said i signed up for a $10 off deal with Columbia House… but I didnt know they’d randomly start charging me! Have I been taken advantage of or is this my fault???

  65. Jessica Jan 28

    I too was stuck with this $9 charge from reservation rewards. I don’t know for how long this has been going on – I’ve only noticed it on the last two bills – I am checking into it on all my previous bills though. I was wondering is there ANYTHING we can do personally to get the current charge refunded (that has not been paid). And the ones I have already paid.??????

  66. Nancy Jan 28

    Yes, you can get your money back. Call them, either 800-732-7031 or 888-688-5995. Tell them you are “cancelling” and that you want ALL your money back…they will try to give you only the current month’s charge, but just insist that you want it all. They will then tell you that they’ll “make an exception just for you”…just like all the other exceptions they’ve made for most of the other people here who have posted…get the person’s name and a confirmation number…

  67. Mark Jan 28

    Well, Much to my surprise I received credit back to September ’04. WLI kept their word by immediately crediting my account with 5 separate $9.00 entries. I would still recommend the 3-way call since there was absolutley no hassell with the credit request when approached in that manner. Good luck to all…..

  68. Mildred Jan 28

    I’m joining this group, I too was charged 9 bucks since sept. ’04. Who pays attention to a small amount like this, it must have been something the spouse did, right…?
    I just called the CC and the lady explained how to file a dispute claim.
    I’ve looked through all your suggested companies you have done business with that might have lead to this but none of them was a name that I recognize and that intrigues me.
    I have a website where I sell jewelry and I accept PAYPAL payments. I have not had any problems with customers so I assume they (Paypal) do not pull this kind of scam.
    Will keep you posted.

  69. Toke Jan 28

    I have been charged 9.00 $ by WLI Reservation Rewards for the last two months. Like Mark, I suspect that they got my account number from Fandango.com – I don’t think I will ever buy movie tickets there again. The second time they charged me, I started wondering, and a quick google-search convinced me, that I had been victim to a fraud. I am going to talk with my bank tomorrow. Thanks a lot for for this webpage.

  70. nat Jan 28

    I had this problem today from an order I placed with Lillian Vernon. I actually was a little leary just from the popup and I printed it. I was glad I did I immediately new what it was and calles ASAP. They are refunding my money. I also emailed Lillian Vernon about this problem and gave them a copy of this link so they could see all of the complaints. In doing a search you find many many links regarding this scam. I hope everyone gets closer very soon.

  71. Yong Jan 28

    Same scam here. The first instance was in Dec. and it comes up again this Jan. I was very suspicious first time around, but tried (!) to ignore it. Now I think I had enough. It adds up the pain that my CC company is in Asia. Thank you for the posting.

  72. Judi Jan 28

    Today..1/31/05 My husband and I looked at our bank account statement and found a charge neither of us made ( We are very sure of this!) We contacted our bank who is now disputing that charge of $80.50 from JFYONLINE and the bank had given me thier phone # to call for my own investigation of the matter, How ever when i called it a man answers the phone saying that I had dialed a completly diffrent # than was shown on my phone at the moment.. grrr.. Ok I know a scam when I see one and this is really ticking me off!!! There has to be a way to protect ourselves from this type of fraud! I tryed to have any future charges to my account stopped but the bank said all they could do was dispute them as they happen. That’s not fair to us! As it sits we have no way to reach the company who charged us and we dont pay for anyting online so we know with out a doubt this was not our doing. these companys are tapping into our computers and stealing our info to do this and its just so wrong in so many ways. We all need to come together and bring charges against them. If anyone has a number or this company please send it to me (@-JParker0127@aol.com) so i can reach them. I’m not going down with out a fight!
    Thanks for letting me vent my frustration over this matter.

  73. Judi Jan 28

    Up-Date… I have found that LandMark Clearance Inc. is the colletion company for the JYFONLINE company..(just for you communications) Interestingly enough though, Landmark is refunding me the charges. so they say.. their phone # is 972-239-2327 Ex. 47. I talked to a man named skip..lol what a name huh for a scam like this!. I have been through a lot to find this mess out and get this far.. now the bank collecting for this company is Wells Fargo their phone# is 1800-745-2426 for the ACH dept. This skip guy had the nerve to ask me for my bank account info and I told him sorry I cant give you that. We found this charge was done under my husbands name (who by the way never buys a thing online) Landmark says they are putting a stop on this account as well.. we will see about that …lol. I still feel we all need to come together though and bring a lawsuit against them for fraud! Lets shut them down for good so they don’t get away with this any more! I am still on the case.. I don’t give up easy and will find a way to go after them for fraud even if its on my own. Any of you who wish to join me with this can contact me and put fraud in the subjest area of your email so i can get to it faster. Thanks again and I hope the info I have listed helps some of you as well.

  74. Larry Jan 28

    I to have been scammed by this company as well as premier preminum com. and tellis com. I tried to cancel this charge a few months ago and they are still billing me for it. when you call up their number they say put in your credit card number. I am old and am really getting tired of all of these scams. We have contacted the attorney general and the f.b.i from the places where these originate and am going to do so on this one also. I am really tired of being ripped off.

  75. Darlene from California Jan 28

    I just got zapped on my credit card from WLI Reservation. My credit union gave me a contact number they found with the transaction so I called. They stated I had “signed up” when I used the Fandango website. They did not argue when I asked for a full refund and for my membership to be cancelled. Having been to this site it is easy to understand why they eagerly complied with my request. I can’t imagine the revenue they generate from all those who do not catch the monthly charge!!!

  76. Randy Jan 28

    Me too! Luckily I was scanning my bill for other items and caught this. I called them and they did say they will refund me. They had charged me for two months and after a little arguing he agreed to refund both. He said that I had signed up after ordering movie tickets online. I had never ordered tickets through the email address he gave me though. It’s my junk yahoo account I just use for spammish web pages.

  77. s2v2 Jan 28

    found this website trying to reconcile the company credit card charges. Thanks for the help, I called and felt a little uneasy with them asking me to enter my cc number. This is the second time this has happened.

  78. Charlie Jan 28

    Yes, I was scammed also. For Dec 2004 and Jan 2005, I was charged a monthly fee of $7.00 by WLI ReservationRewards.
    I am glad that you have this site exposing this scam.

  79. Jesse K. Jan 28

    I was also scammed by WLI Reservation Rewards. Unfortunately because I use my credit card for a lot travel related expenses I didn’t catch the $7.00/month charge until 10 months after the fact! I have contacted the company and cancelled my account. I’ve also asked them for a proof of memebrship application otherwise I’m filing a complaint with the Consumer Affairs Office.

  80. Mike W. in Maine Jan 28

    Well, I can only reiterate what everyone esle has sais.. THIS IS A SCAM.. with a capital S..I just cought the charge after booking with ORBITZ.. Not going to do that again..

  81. Andre Jan 28

    Got scammed too… DEC/JAN05… My wife went to LilianVernon.com and all of a sudden charges for this rewards program and for some credit report service showed up in our credit card.. Each for 9.00 dollars.

  82. rawah Jan 28

    i just got charged twice.i didnt even buy anything online!!!!wonder why these people do these…….they charged me twice ,each for $10.00

  83. Katie in AL Jan 28

    Just wanted to add my name to the list. I noticed the charges on my credit card statement for the past 2 months and called the number listed to see why I was being charged. Apparently, I “signed up” for Reservation Rewards after making a purchase from Chadwick’s online. They have told me they would credit my account and cancel my “subscription”. Hopefully, that will be successful. I will also contact Chadwick’s to file a complaint. Adam, thanks for posting this information. I came across your website after running a search for this company. It has definitely compelled me to communicate to everyone else to beware of this scam!

  84. Fitz in CO Jan 28

    Thanks for the site and info. I bought a game for my grandson at EBgames online and got the $9 charge on my credit card this morning. Without this site I would never have found out which of the purchases I made online resulted in my “membership”. EBgames pretty much blames me for not reading the email they sent “within minutes” of my order. I probably bounced it as junk mail.

  85. James K. Smith Jan 28

    They got me when I ordered from a company in Kansas. There must be something we can do to get the legal authorities to stop these people and punish them.

  86. Sara Jan 28

    I just found out today. Thank you for having this website, so I know I’m not the only one. I still don’t know how they got my name, the only place I’ve ordered online from was Ebay, so I don’t know how they got my information. I thought someone had stolen my debit card, so I had my account frozen. I checked my online banking today and noticed the 9$ scam.

  87. Jaime Alvarez Jan 28

    What I have to tell them? just my name? to cancel the membership and have a refund? thank you

  88. Mike Graham Jan 28

    They got my wife also, I just called and cancelled and got all 3 months refunded (supposedly) .. the guy was less than easy to deal with until I mentioned that the attny general might be interested. Jamie, I gave them my last name and zip, from there he asked my first name, when that didn’t match I told em my wifes first name and he asked me to verify mailing address.

  89. Sam Jan 28

    I found the charge $9 charge from WLI. I called my credit card company since I did not feel comfortable giving my CC # to the WLI company over the phone. My credit card company called WLI for me, had them cancel the subscription and refund the charges. Very easy to deal with credit card company. WLI has automated service.

  90. Hugo Jan 28

    We were %*%&()_ too. I called the company and cancelled my “membership”. I will watch my statement closely. If they guts to charge me one more time, I’ll use my frequent flyer miles to visit their corportate office. It won’t be a pretty scene. Let’s unite and sue the hell out of them.

  91. 396NYC Jan 28

    Ditto – 5 months of $7 charges on my Mastercard. What a bunch of ZEROES!! They are probably raking in $$ millions from all the unsuspecting peple out there who do not go over their monthly statements with a fine tooth comb…RESERVATION REWARDS, shame on you, you BIOTCHES!!

  92. 396NYC Jan 28

    Ditto – 5 months of $7 charges on my Mastercard. What a bunch of ZEROES!! They are probably raking in $$ millions from all the unsuspecting peple out there who do not go over their monthly statements with a fine tooth comb…RESERVATION REWARDS, shame on you, you BIOTCHES!!

  93. Scooby Jan 28

    Just saw the same $9 charge on my account today. I have a feeling that they got my info from moviefone.com. After googling wli, i found this site and http://home.reservationrewards.com/Default.asp. I went there and got them to send me a password for my membership that I supposedly signed up for. I logged into the site and found a link to cancel my membership. They sent me an email with a canelation number along with saying that they would refund my $9. Its been an hour and it still hasnt shown up on my account statement so cant tell you how long this refund will take. Hope this helps bypass all the B.S.ing with WLI reps on the phone.

  94. Dave Jan 28

    Yep!!! Ditto on everything here. Not sure how I got signed up for this RIP-OFF, but they did the same to me with another site called Travel Value. You get pretty much nothing for $9.00 a month, or in my case $18.00. Using these links, I was able to get my password and proceed to the “Cancel my membership” page.
    http://home.reservationrewards.com/Default.asp
    http://www.travelvaluesplus.com/features/default.asp
    Thanks Adam for putting up this page.

  95. Hugo Jan 28

    We were %*%&()_ too. I called the company and cancelled my “membership”. I will watch my statement closely. If they guts to charge me one more time, I’ll use my frequent flyer miles to visit their corportate office. It won’t be a pretty scene. Let’s unite and sue the hell out of them.

  96. lemurballs Jan 28

    This is horrible, but i guess legal. I just called buyerassurance and they cancelled my account. Just give them name/zip code and verify your email address. They are going to refund THIS months $7.00 charge. This is BS.

  97. Bunny Jan 28

    I had the same $9 charges appear on my bank statement and called the company. The lady was helpful, and didn’t argue about reversing the charges. I had bought clothes online through Jessica London’s site and she said I had signed up there. I DON’T ever go anywhere and don’t fly so I told her I was wrongfully billed for this “service” and I would take legal action if any further charges show up. I would like to go in on a class action suit if anyone is interested. These “small” charges cost me big-time as it put my account in an overdraft situation which I will never be re-imbursed for those charges!

  98. Toke Jan 28

    I called WLI reservation Reservation Rewards, and without arguing they promised that they would return my 18$ and cancel my membership. And they actually did return my money and send me an e-mail saying that my membership had been cancelled. When I called I had to key in my accoun number however, and I didn’t feel good about that. I just hope that they will leave my bank count alone now. The guy I talked to confirmed, that they had received my account number from fandango.com.

  99. Taken Jan 28

    I fell victim as well. I’ll have my credit card company reference this URL to see what’s been going on up to this point. Maybe, they’ll be able to make a bigger deal out of it than a bunch of individuals.

  100. John Rip’d Off Jan 28

    What a fool I am, found out I’ve been paying this B Sh*t charge for months! I didn’t scrutinize my bill as there are hundreds of monthly charges and this little $9.00 charge was un noticed. I called the company and closed the account through an automated phone tree. I’ll now attempt to dispute the charges and get some money back but it won’t look good as they’ve been charging this to me for months. What a SCAM!

  101. rosa Jan 28

    I can’t believe how many people have been taken by this scam I thought I was alone in this. Thank you for the info. it took me 2 months to notice my statement. Wish me luck, I will be calling them. thanks again.

  102. Teresa Jan 28

    This just happened to me. It was classmates.com that nailed me. It makes me angry. It had been going on for 5 months without me knowing it. Fortunately, my credit card company got involved and this company agreed to refund me the $50.00. Beware!

  103. Aqil Jan 28

    JFYONLINE got me too, Thanks Judi for all the information.
    I will let you know how things have gone.

  104. JOse Jan 28

    It happened to my wife while using Joann.com. reservation rewards attempted to keep 27 dollars but we telephoned them at 1800 737-7031. I got the same story everyone got, and reservation rewards advised me that they would refund my money. I cancelled my debit card so not to take a chance that account could be use else where.

  105. JOse Jan 28

    It happened to my wife while using Joann.com. reservation rewards attempted to keep 27 dollars but we telephoned them at 1800 737-7031. I got the same story everyone got, and reservation rewards advised me that they would refund my money. I cancelled my debit card so not to take a chance that account could be use else where.

  106. Ed Ohio Jan 28

    I found this web site after finding a $ 80.50 charge on my checking account. The company JFYONLINE1 said they will refund it in 3-5 working days. I bet I never see it

  107. Adam B. Jan 28

    I had this happen to me. Today is 02/11/2005. Today I looked at my bank statement and found I was being charged by WLI*. I called the bank and filed a dispute, andthey were about to cancel my card when I asked them to hold off for a couple days. Then I called the 1-800 number for WLI and hit option #3 for “other questions”. A customer support guy named Steve told me that I had been signed up for 15 months, and that I got signed up while using Fandango.com. I told him to cnacel my account and that I wanted a refund. He offered me $9 and I said I wanted a full refund because I had never authorized this, and I was asking my bank to investigate. He said they “don’t normally do this” but agreed to give a full refund for 15 months x $9. We’ll see if I get it! I encourage anyone who gets hit by these scammers to push them for all of your money back!

  108. KEA in Mass Jan 28

    I was being charged on my credit card the past 6 months. I called my credit card to dispute but you should also called WLI. WLI told me that I ordered the service and I know I didn’t!!!! They said I accepted the terms after ordering a text book from the Academy of Dermatology Website. They claimeed that they emailed me the terms and that I accepted. They charged me even though I never got the email and never accepted the terms. I called WLI and they said they would credit my account. I will be watching for this credit on my account. This is so sketchy. It all originated from a pop up while I was ordering a book.

  109. Second Timothy Jan 28

    Another furious customer. I found the charge on my card before my bill even came by lookin online. I immediately disputed it as a Fraud and got ‘conditional return’ of my $9.00. I filed a complaint with the Conneticut BBB. Tried to file a complaint with the Conneticut Attorney General but have found that difficult to do.

  110. I rather not be named Jan 28

    My dad doesn’t read or write English, so I’m the one helping him with the credit card charges, I noticed “WLI*RESERVATIONREWARDS 800-7327031” CT, and I thought it was strange. My dad said he never purchase anything with $9.00. I call the phone number and cancel the program that my dad, supposely, joined.

  111. JUDI Jan 28

    To all… specially Aqil and edohio.. please contact me directly @ JParker0127@aol.com about the JYFONLINE company scam. We are putting together a class action lawsuit against them and need you to join us in it. even if you got your refunds as they said they would do.. I did but I am not stoping at that. They need to be shut down and jailed for what thay are doing to us all. I have more info for you when I talk with you. Thanks

    JUDI

  112. Ricky Williams Jan 28

    I got charged by this company as well
    WLI*TRAVELVALUESPLUS 800-8904892 CT But I had two charges for 20.00 a piece, I called and the lady(Gladys) found the charges and stated they will be refunded in 3-5 days.I will wait and see what happens, I will repost when the charge is refunded if it is refunded…

  113. Emery Lane Jan 28

    I got charged $9 on my credit card with merchant name of WLI*ReservationReward.co). I had not a clue what this was for. I called my credit card company and they got me in touch with the company and they cancelled the charge immediately. Apprently the charge was due to some earlier business with http://www.riverdeep.com (or Broderbund). I have no problem with the webloyalty folks at this time. I need to check into why this happened in the first place.

  114. Lisa Packard Jan 28

    Yep Me too!!! How can we stop this!

  115. Margaret H McDonough Jan 28

    I too have gota charge for 9,00 on my credit card account..I didnt sign up for anything and I had bought something from amazon .com I just called the people and told them I want the mpney back and take me off the list that I supposedly signed up for ..now I know its a scam I threatened them, I would get a lawyer ..and sue…

  116. Bob Jan 28

    I seem to have gotten caught up in a different type scam with Tellis.com. I have charges on my phone bill for an international call billed by a company called USBI on behalf of Tellis.com for $11.29. When I called UBSI to inquire a rep. told me it was for a computer connection. We have two lines and this was billed to the line we use for phone service not the one used for computer connections. When I explained and asked for a credit on my account the rep. told me I had to email Tellis billing, no address, no other help, said have a nice day and hung up. My phone company is sending back the charges and crediting my account for now but who knows if Tellis will send it through again?

  117. Tom Jan 28

    I didn’t remember signing up and got an email telling me I was about to be billed. So I went into the “account” and I found a good way to make things better for me. With a little practice, I surfed around and redeemed a bunch of coupons for restaurants and other random things, totally more than $9. Since WLI has to pay for things that are redeemed, I become more expensive to them if I use more than $9 a month in coupons. In some cases, the selection of where you can get discounts is limited, I used a zip code search and found some participating vendors. Its still questionable, but at least this way I save and they pay. Try it!

  118. Mary Anne Jan 28

    I, too, had noticed a $9 charge on my Visa bank. Thanks to this Website, I was able to call WLI toll free number. They said I signed up for their membership while buying Fandango tickets. When they told me they would cancel my subscription to WLI, I told them I not only wanted it cancelled, I wanted my money credited back to my Visa card. She said that wasn’t normal practice. I told her I had read all kinds of complaints on the web, and she agreed to refund my money. What a scam!

  119. Jorge Jan 28

    I bought movie tickets online on 1/8/2005 through MOVIETICKETS.COM, and clicked on an offer for a $10.- rebate on future purchases. That’s how MLI* got my account info. My February statement showed the first $ 9.00 charge. I was able to “CANCEL” my “MEMBERSHIP” by going to Reservation Rewards’ BENEFIT CANCEL CENTER following the trail from an E-Mail they had sent me at the time.
    I contacted MOVIETICKETS.COM suggesting it would be nice if THEY had MLI* return my nine dollars, and I got a prompt response telling me practically that I am on my own, and explaining to me how by clicking on that $ 10 rebate offer I had actually signed on to my membership.
    I just e-mailed them back informing them I will never use MOVIETICKETS.COM again.

  120. Eric Jan 28

    Been noticing this on my VISA account also and I been trying to find out what the hell it was since I never would pay for something unless I ordered it. Both me and my wife never heard of this WLI garbage and have been trying to find out how to cancel it. I guess I will have to call this number and argue with them. I think a class action lawsuit should be a better route..

  121. Chad Jan 28

    I, too, got nabbed by Reservation rewards via a Walter Drake order in December, 2004. In January, 2005 I had a $9.00 charge. While the person at the “800″ number credited my credit card for the $9.00 and canceled the “loyality program,” how they got my credit card number is a subject for discussion.

    Evidently when I selected “Yes” to obtain a $10.00 off coupon for my next purchase, Walter Drake, Inc. forwarded all my information to Reservation Rewards and the $9.00/mo. charges started. I, too, checked the BBB in CT and found out R.R. was not a member. Little wonder.

  122. Shannon Jan 28

    I had this same thing happen to me. I just called to cancel it, which they assured me would happen immediately…yeah right. I got nabbed through my Classmates.com account. Needless to say, I will not be dealing with that particular website again. Thank you so much for making this page…I thought I was the only one and I was feeling very stupid.

  123. Jorge Jan 28

    Update: MOVIETICKETS.COM forwarded my email to Reservation Rewards, and they issued a $9.00 refund to my account. This has been a valuable lesson.
    Thank you for this page. Thank you all.

  124. Andrew Jan 28

    I bought books for college on half.com and have been getting nailed by this scam for 6 months now. The customer service representative insisted that I signed up for the account, but I know I never did. I can see that many other people have the same problem with this

  125. WillyP Jan 28

    I got stuck with $10/month for two months. WLI* says they will refund the $20, and that I signed up through Hotels.com.

  126. kyle Jan 28

    Damn stupid scam, called my credit card company to complain, and they have tons of complaints against this bogus company. I called wli reservations, and their automated system lets me cancel. then I talked to an operator, and had them refund me. I clicked the link for the $10 reward, stupid stupid mistake on my part. Lucky these guys aren’t close to me or i’d stalk and hurt them one at a time.

  127. Tim Jan 28

    I have just noticed that they have been taking $7.00 out of my account for over a year. It is my fault for not noticing this earlier, but my suggestion is class action law suit

  128. Tim Jan 28

    I have just noticed that they have been taking $7.00 out of my account for over a year. It is my fault for not noticing this earlier, but my suggestion is class action law suit

  129. Said Jan 28

    I have just noticed that they have been taking $9.00 from my credit card. I will call them and if you need my signature for any law suit let me know.

  130. Doug Jan 28

    My Mother got caught on this scam when we purchased some VCR parts on line. The owner of the company advised that the link had been added on their shopping cart vendor “Americart” but they had gotten it corrected. This company has to be stopped. Their trick is to wait a month before charging the fee, which makes it harder for the victem to figure out where it comes from. I ain’t worried about law suits, I want prosecution of these theives. This wasn’t just me, but my mother also.

  131. Amelia Jan 28

    I just got this charge on this account. I’ll check and see how I can cancel it. How horrifying.

  132. Amelia Jan 28

    I just got this charge on this account. I’ll check and see how I can cancel it. How horrifying.

  133. George Jan 28

    I called their 1-800-732-7031 number, gave them my membership number and they refunded all of my money without any resistance. I simply said that I would like a refund and the person on the line said “It’s not our normal policy but we will make and exception…” Being polite with the person on the phone may have helped my cause. I suspect that they are so quick to issue the refund because they know that they are on or over the edge of legality and they want to keep this scam running for a as long as they possibly can.

  134. George Jan 28

    I called their 1-800-732-7031 number, gave them my membership number and they refunded all of my money without any resistance. I simply said that I would like a refund and the person on the line said “It’s not our normal policy but we will make and exception…” Being polite with the person on the phone may have helped my cause. I suspect that they are so quick to issue the refund because they know that they are on or over the edge of legality and they want to keep this scam running for a as long as they possibly can.

  135. Nancy Jan 28

    Your page was near the top when I googled “wli reservation rewards.” Thanks for exposing this. I just noticed an unauthorized $9 charge from “WLI*RESERVATIONREWARDS.CO800-732” (truncated) on my credit card acct dated the same day I made a purchase at Amazon.

    Your commentary and the ones following led me to call my credit card co. immediately. The attendant urged me to let them cancel the acct and issue a new card to me because of this fraud. She said this happens every day and that hackers are likely involved, typically intercepting transactions from very popular commercial websites.

    I will be filing to cancel the payment. This kind of fraud reportedly costs billions of dollars a year. She advised not to ever use a debit card online and whenever possible, call or fax the number rather than submitting it over the internet.

    Thanks again for publicizing this! Hopefully you will get more hits than the actual website. I may follow up with a letter to my attorney general (right here in CT!)

  136. George Jan 28

    I called their 1-800-732-7031 number, gave them my membership number and they refunded all of my money without any resistance. I simply said that I would like a refund and the person on the line said “It’s not our normal policy but we will make and exception…” Being polite with the person on the phone may have helped my cause. I suspect that they are so quick to issue the refund because they know that they are on or over the edge of legality and they want to keep this scam running for a as long as they possibly can.

  137. Elizabeth Jan 28

    I don’t even live in the U.S. Im from Mexico City and I can’t do anything from here! I have to make a phone call to my local card service (that takes about 20 mins.) to ask for the refund of this charge… we need to do something!! and i’m sorry but I cannot be polite to someone that is stealing my money!!

  138. Ryan Jan 28

    Just noticed this scam as well going all the way back to July when I bought some movie tickets online through FANDANGO.com (guess that’ll be the last time I do business with them). I don’t even know what movie I bought these for. I think I only saw Farenheit 911 and Spiderman 2 last summer … but that was back in May. I called the 800 # to get a refund back for this scam. They gave me their spiel about how they can only refund the last month blah blah blah. I told them that I wanted all $72 back ($9 x 8 months) and if needed I would be happy to speak to her supervisor. The woman read her next prompted line telling me that she would “make an exception for me” and refund the full $72. I thanked her for not giving me a hard time about getting out of this scam, got her name and a reference #, and supposedly that’s it. I’m still waiting on my “confirmation email” about my cancellation and this refund. We’ll see if I get the money back.

    Now to deal with my bank regarding this matter …

  139. Jeanne Jan 28

    I also found this charge but when I phoned the 800 number it is no longer in use. It is still the number listed in their website as the contact number.

  140. J. Harris Jan 28

    Add me to the list!! Upon closer examination of my credit card statements since December, I have been billed $9.00 for services of WLI. I just got off the phone with them and was told that I signed up for “money saving coupons” and such. I’m checking my statement very closely now, and I suggest everyone do likewise! I had to get very “blunt” with the representative and tell them that not only the so called “subscription” be cancelled, but refund all charges that incurred. I found this forum upon doing a search on the web, and am thankful for finding everyone here with the same concern.

  141. Michelle Jan 28

    ME TOO! I just got an overdraft charge on my check card because of the $9.00, i dont know where it came from or how it got there, i’ve gotten things from walmart online but never remember any WLI. I Never sign up for services that will take out of my account, I’m glad i found this site and i will also give them a call since it has their # on here. I hope these people all get busted and thrown in jail. thankyou for having this site!

  142. Andrew Jan 28

    Someone has to stop this. I’ve been getting this charge for god knows how long, and always forgot to check up on it. At least i know how to stop it now. THanks for the info.

  143. Tom Jan 28

    I just found a $9.00 charge on my credit card bill from these folks – charged on 1/27/2005. I searched for their website (and found this one!), but could not log in. Here’s another clue to their scam: I entered my email address and they sent me my alleged password – but it was a password that I had never, ever created. Don’t know if I’ve been getting email from them because my University has a pretty good SPAM filter and I no longer bother to check the ~75 SPAM messages per day that are deflected from my INBOX. Once logged into their site, I was able to cancel my “account” (which I never created) and they generously claimed to be crediting my account for the $9 they just billed me on 2/27/2005. I’ve subsequently requested a refund from the 1/27/2005 charge as well. Don’t know if they’ll do it or not.

    Another upset and involuntary customer,
    – Tom (3/4/2005)

  144. Tom Jan 28

    I just found a $9.00 charge on my credit card bill from these folks – charged on 1/27/2005. I searched for their website (and found this one!), but could not log in. Here’s another clue to their scam: I entered my email address and they sent me my alleged password – but it was a password that I had never, ever created. Don’t know if I’ve been getting email from them because my University has a pretty good SPAM filter and I no longer bother to check the ~75 SPAM messages per day that are deflected from my INBOX. Once logged into their site, I was able to cancel my “account” (which I never created) and they generously claimed to be crediting my account for the $9 they just billed me on 2/27/2005. I’ve subsequently requested a refund from the 1/27/2005 charge as well. Don’t know if they’ll do it or not.

    Another upset and involuntary customer,
    – Tom (3/4/2005)

  145. Douglas Jan 28

    I just found $9.00 charge on my credit card from WLI reservationreward and thanks that I found this website. I just got off the phone with them and they told me that I signed up with the reward few months ago and sent me few emails to confirm. I told them I found this website and I know it’s a scam so please cancel the subription and refund my money. This is funny. They agreed to cancel and asked my email address . !!! I said ” DUH ! you said you sent me 3 emails to confirm my membership and now you aked me for email address” ……….anyway it’s a scam. And I hope mine is taken care of.

  146. Darcy Jan 28

    I just noticed these charges when logging on to access my online banking. I called my bank and asked that they credit the charges back to my account, and they will once I fill out a formal complaint. The bank advised me it is a reoccuring charge setup to bill every 30 days so people beware! Cancel this with your bank ASAP.

    March 5, 2005

  147. Eyebee Jan 28

    I have had this happen to, and I didn’t sign up for a $9 a month charge. People that know me, know that I never sign up for anything that promises me a discount if I have to pay money up front – certainly not when it’s not a definite saving. I’m just too cynical.

  148. vladi Jan 28

    This company charged me $10 since 5 month, but I never realized it on my bank statement. I canceld my bank account in january and just got letter from this bank with the $10 fee and additional fees….I am so upset…I called them and they told me that they are going to pay me back! I hope so…

  149. Mike Jan 28

    Add me to the list. There was a $20 charge on my most recent credit card from Reservation Rewards that I didn’t recognize. I checked in Quicken and found an identical charge two months earlier which I had not investigated. I called them on the phone and knew right away this was a scam. The lady on the phone immediately started reading long statements of legalese, and was unable to answer my question of what I had bought. The closest she got to a specific response was that I had bought “membership” in their program, and that it was somehow affiliated with classmates.com. As others have said, she said they had sent me multiple emails at the time confirming my alleged membership. I keep emails to a fault, especially concerning transactions, and also enter purchases into Quicken at the time they are made, and have no record in either of anything wtih this outfit. There is no doubt in my mind they are a scam.

    None in theirs either, apparently. I just received an email from them saying my membership has been cancelled and the membership fee refunded. My guess: if you complain they give you your money back (credit to your card account), but are getting rich on all the people who don’t notice or dispute the charge. Scamsters!

  150. Jeff Jan 28

    I called 800-732-7031 and spoke to Charles. He said that I “signed up” in August of 2003 during a transaction on Fandago. I asked him to cancel my account and for a refund of *all* the charges. He said he would cancel the account and issue a credit of $7.00 to me CC account. So I said “I guess I didn’t clearly state what I want – I want *ALL* the charges since August of 2003 credited, not just one months fee credited.” He said – “Reservationrewards is a monthly fee based service, so all I can credit is one month.” I said – “Then I need to speak to someone there who has the authority to issue me full credit. May I please speak to your supervisor?” So then he said that he COULD issue me credit for the all 18 charges.

  151. james Jan 28

    i got caught by this scam also when i bought tickets from fandango.com. icalled the 180 # on my bank statement and was refunded the money and my membership canceled.

  152. Mike Jan 28

    I just cancelled over the telephone using the 800-732-7031 number but I sent an e-mail to their customer service first asking where the link was. Turned out to be through an order from Joann.com that we allegedly signed up for a 1 month free trial. I got a response from my message saying that all charges (started in Dec 2004) will be credited and the account is closed. I wonder how may people are getting ripped off every month???

  153. Sam Jan 28

    3/8/05
    I just noticed the same $9 charge on my credit card statement. I called this company at around 6:30 PM and got the message that due to bad weather conditions, they are closed. But there was an option to cancel my membership. I going to wait till tomorrow and call again, because I just have to let out my steam…
    I just can’t stand being scammed.
    I’m just wondering why these guys are not behind the slammer yet. …..

  154. Vita Jan 28

    I just found $9.00 charge on my credit card from WLI*SHOPPERDISCOUNT 800-8898776 CT. Looks like the same company, couldn’t found anything about them on Internet :(
    Did somebody have been charged by them?

  155. Dave Jan 28

    you guys are lucky with just $9. I was charged $30, but fortunately caught it the next day. It came about from Classmates.com (they’ll be getting an earful from me next). Anyway I called this WLI company (called Reservation Rewards) and cancelled my membership (which i never signed up for) and then told them id like my refund. They kept wanting to explain to me how it came about and i simply told them that I knew it came from classmates and now wanted my refund for a service i didnt sign up for. Now im told i’ll see that in 3-5 business days … we’ll see.

  156. M L Jan 28

    This has happened to me and All I got was a message.

    I am interested in filing a class action suit against them. Is anyone interested? This is total manipulation, deception, and an invasion of privacy. They need to be stopped.

    If you are interested or have any suggestions post it on this site and I will check back periodically.

  157. M L Jan 28

    This has happened to me and All I got was a message.

    I am interested in filing a class action suit against them. Is anyone interested? This is total manipulation, deception, and an invasion of privacy. They need to be stopped.

    If you are interested or have any suggestions post it on this site and I will check back periodically.

  158. S>W> Jan 28

    I too have just discovered I have been had $9.00 charged to my credit card for the last 2 months and too was told by the company I had signed up for a service I had never heard of and did not need.I contacted the company and was told my membership would be canceled.Only time will tell.

  159. R.T. Jan 28

    Ditto with the above – except that I was being charged since June last year! $72 that I hope is now being refunded…. I had to ask for the full refund, after they instantly offered to cancel and refund one month. I assume that they are now being super-nice to avoid a class-action suit.
    Clearly they are

  160. R.T. Jan 28

    Fellow victims,
    Check out this press release from webloyalty.com, operators of Reservation Rewards:

    Webloyalty.com Achieves Record Revenues and Customer Growth in 2004
    Subscriber Base Reaches 1.4 Million; Revenues Exceed $85 Million

    NORWALK, CT. (January 26, 2005)- Webloyalty.com (http://www.webloyalty.com), a leading provider of online marketing and subscription services, today announced revenue information for 2004. Last year, the company grew its revenues by 56% to $86.2 million from $55.4 million in 2003. Webloyalty.com also maintained its momentum by growing its net membership to a current total of 1.4 million online members participating in its line of five subscription-based programs, placing the company among top subscription marketers on the Internet.

    In 2004, webloyalty.com expanded its 75+ client roster to include such marquee e-commerce companies as Lillian Vernon, Classmates.com, Time-Life and Redcats USA, operator of leading catalogues such as Chadwick’s, Lane Bryant, and Brylane Home. E-commerce companies are increasingly realizing the benefits that membership programs, such as those operated by webloyalty.com, provide in terms of new revenues, and travel and shopping discounts and fraud protection for their customers.

    “Since our launch in 1999, the key to our success has been our focus on delivering high-value services to our clients and their customers,” said Richard Fernandes, CEO of webloyalty.com. “We have grown consistently over the past five years and have been profitable for the past two years. Our rapidly growing client base demonstrates our leadership in online marketing programs.”

  161. R.T. Jan 28

    And finally… So it seems pretty clear to me how this works. webloyalty.com operates some “programs” to help their corporate clients make more money from their customers (you and me). For the ReservationRewards program, after an online purchase the client company (say Fandango, for example) sends its customer’s details to webloyalty (it’s “Partner”) who then sends the customer a chance to opt-in to a money saving deal. The customer enters an email address to register. Somewhere in the small-print this seems to give webloyalty the right to deduct a monthly fee. And the money starts rolling in!! webloyalty then pays a kick-back to it’s client, and everyone is happy. Apart from the 1.4 million customers it seems….

    This is an intersting read:
    http://help.yahoo.com/help/us/store/promote/promote-14.html
    It seems that Yahoo Small Business Store offers it as a standard money-maker to their client companies.

    After a little digging here is a list of alledged current and past clients of webloyalty.com – if you’re a customer of one of these businesses, you may have be offered this money-saving-deal!! haha…

    1-800-flowers.com
    americangreetings.com
    classmates.com
    coolsavings.com
    half.com (part of eBay)
    hotels.com
    joann.com
    kingsizedirect.com
    lillianvernon.com
    movietickets.com
    myfamily.com
    onetravel.com
    orbitz.com
    priceline.com
    riverdeep.com
    smartbargains.com
    webstakes.com
    Brylane Home
    Chadwick’s
    Lane Bryant
    MapBlast
    MyLotto
    MyPoints
    SandBox
    Time-Life
    Walter Drake
    ZDNet
    and, perhaps, amazon.com and expedia.com

    Webloyalty sites are: travelvaluesplus.com, buyerassurance.com, reservationrewards.com, and pcprotectionplus.com

    BEWARE!

  162. Vita Jan 28

    Below is email conformation I got from them right after I call them:

    This notice confirms that your membership in Shopper Discounts & Rewards has been canceled as of 03/09/2005.

    Your cancel confirmation number is: XXXXXX.

    We have issued a refund of your membership fee. This refund will appear as a credit to your account within the next 3-5 business days.

    Please let us know if your request was resolved to your satisfaction. All responses submitted will go to our Customer Service Director for review because your feedback is important to us.

    If you would like to provide feedback, please click here.

    Sincerely,

    The Shopper Discounts & Rewards Team
    customerservice@shopperdiscountsandrewards.com
    1-800-889-8776

  163. Vita Jan 28

    by the way, I filed complain to truste.org and urge all of you to do the same if you would like to stop them

  164. sarvan Jan 28

    Same problem with me March 2005. 2 days back I found a 9$ charge thru WLI*RESERVATION REWARDS and called them and they had agreed to give a refund. Please be aware that you dont visit any of their mails or websites…

    I got this thru TigerDirect.com when I ordered a camera

  165. Rixter Jan 28

    Adam thank you for your website. You just saved me 9.00 per month. Had no idea what this was. Called and they assured me that this would end today. Thanks again.

  166. Helen Jan 28

    I also just came across a $9.00 Charge on my Bank card for this company and also for a AHA membership.comm for $59.00. Where do they cet the nerve to do this? It seems if you order something from an infomerchial this happens . It looks like I have to make more calls. I want to keep my money ,not let these scam artist sneak it out of my account.

  167. amy Jan 28

    me too…$9

  168. Angie Jan 28

    I too recieved a charge on my credit card for $10 for the WLI*RESERVATIONREWARDS.COM. I did in fact register for classmates.com for 3 months @ $15. This some how initiated the rewards crap for $10 per month. I just called the reservation rewards number 1-800-732-7031, and the agent cancelled my membership immediately and then I asked to have the current $10 charge credited, he agreed – ONLY because I thought to ask, so please remember to ask for the current charge to be credited back as well. I immediately received an email confirmation that this had all been taken care of. It’s a real shame that companies we think we can trust like classmates.com can sign you up for charges you NEVER agreed to!

  169. Will Jan 28

    I got it also, I called and she was very mean and kept on stating that I had signed up for it with ubid.com I called with 3 payments onto my card, she said she could refund only 1 payment, I said that was a joke because you people scam millions of people a year without their knowledge. I insisted the full refund be placed and she said she can refund up to 2 months more (what’ya know, the full amount -_-) I said ok. I’m still worried that she hasn’t canceled my account…

  170. Steve Jan 28

    I’m grateful for all the posts made about WLI. I was able to resolve the issue with a full refund in under 10 minutes because people are talking about their experiences with WLI. I kept my conversation pleasant and asked for what I wanted, and got it. My experience went like this:

    I called 800-732-7031, which is an automated phone menu, and was given three options. I stayed on the line and was forwarded to a CSR who picked up in 2-3 minutes.

    ——

    CSR: “Thanks for calling Reservation Rewards. This is [CSR], how may I help you?”

    Me: “Hi, [CSR]. I understand you give refunds and canceltations for people who unwittingly signed up as members.”

    CSR: “I can cancel your subscription. What’s your last name?”

    I provided my last name and confirmed my ZIP, mailing address and email.

    CSR: “Your account information shows you signed up in November through [online company].”

    Me: “That’s right. When I researched the charges on my account I recalled entering my email address in a popup to find out more about a discount offer when I made a purchase through [online company]. What I didn’t realize is that my personal and payment information was being passed to Reservation Rewards when I clicked the button. It wasn’t clear I was automatically signed up as a member.”

    CSR [listen carefully, this is what you're agreeing to]: “I’ll cancel your membership and you will no longer receive membership benefits. Your last charge was on [date] for $9 which will be refunded in 3-4 business days.”

    Me [being fully prepared because of everyone's posts]: “I’d like all charges refunded, please.”

    CSR [the famous quote]: “We don’t usually do that, but since you were unaware I’ll make an exception.”

    Me: “I’d be grateful.”

    CSR [listen carefully again, this is what you're agreeing to]: “I’ve cancelled your membership and you are being refunded for 4 charges for $4 each month. $9 each. You’ll receive a confirmation email at [confirmed email address].”

    Me: “Do you have a transaction or ticket number?”

    CSR: “That will be included in the email. I can give that to you now if you want.”

    Me: “Yes please.”

    CSR gives ticket number.

    Me: “Great. Thanks, [CSR].”

    CSR: “Anything else I can help you with?”

    Me: “No, thanks. You’ve been a great help.”

    CSR: “Have a nice day.”

    Me: “You too.”

    —–

    That’s it. I kept things pleasant and asked for what I wanted, as others suggested, and got it. I hate conflict and dread phone calls like this, but as you can see things went smoothly.

    Now go get your money back.

  171. fritz Jan 28

    For the last 3 months, I got this $9 charge on my visa bill as well, without ever having made any purchase through this company, reservationrewards.com. I then went to the company’s website, and found a link to cancel membership. If you follow that link, they tell you that in order to do this, you have to become a member–and voila! you’ll probably get charged for THAT! Instead of signing up (in order to cancel membership), I called visa, and alerted them to this scam. They are now tracking down the company, and I hope will do something about it.

  172. James Jan 28

    Same story here. Bought a TV and got charged $9 for “rewards” i never received. I don’t care about the $9 I just wish someone would put an end to them!

  173. Andy Jan 28

    I just noticed these 9$ charges too. I filed a dispute with my ccc and followed the advice offered by Steve a few posts earlier. All of my eight charges are being reversed. I somehow got signed up by making a purchase at bigceramicstore.com. I won’t be shopping there anymore!

  174. Anne Jan 28

    I wanted to thank everyone here for their help. I noticed a $9 dollar charge to my bank account about 2 months ago. I contacted my bank and they were very little help. They could just give me a sequence number and the name reservation rewards. Which I had not clue as to what it was. I did an google search and came across Adam’s site. I would also like to thank Steve for his post. I followed his advice and all the charges will be credited to my account in 3 to 5 business days. Somehow I got signed up by half.com trying to get a $10 dollar rebate coupon. Thanks again to everyone for their advice

  175. Raj Jan 28

    Thanks to this great blog of Adam I got back 90 USD ( $9 for 10 months and I did not bother to check my creditcard statement) from them and got this reservation rewards membership cancelled. I never used it .
    After I shopped with A1Books sellers (they also go by various names like A1textbooks a1techbooks and so on on the web and they may not send you books that you have paid for and claim that they mailed it to you) I was pulled in this scam is my guess. I never shop with small vendors on net but A1 had a book which even amazon did not have so i got trapped.

    Please spread the word

  176. Unyime Jan 28

    Sweet. I just got a $54 refund. I can’t believe I was unaware of these charges. I asked the rep if they get a lot of calls like this and he just started laughing. LOL now I can take my girl out for a nice dinner.

  177. Jerry Jan 28

    I hate to admit, but I just found out that I’ve been charged $9 for 10 months. After doing a search on this scam I found their number and called to cancel (after not being able to access their website). I actually agreed to 1 month’s refund, but after reading Steve’s post I immediately called back, using Steve’s technique, and spoke to “John”, who agreed to “make an exception” and refund all of my money ($90) in 3-5 business days. Thank God for this site! Now everyone else get out there and get your money back!!!

  178. Rick Jan 28

    Noticed that the Conneticut Better Business Bureau has pulled all complaints for this company from their web site, instead just saying the page is being ‘updated’. Seems this company’s reach is far enough to even get the BBB in their pocket.

  179. Milind Jan 28

    Thanks to this blog site.
    When I saw the $9 in my credit statement, I googled and reached this site.
    The telephone number given on this site works.
    I got my money back.
    Turns out that I was roped in via fandango.com
    Thank you all guys.
    If you people want any kind of help to nail the people behind this scam, I’m in.

  180. Eric Jan 28

    I also saw the charge on my credit card. What I wanted to add is that when I asked for a refund, the rep said that she would make an exception but it sounded so natural I’m thinking it’s part of the script.

  181. Matt Jan 28

    Fandango.com got me hooked into this scam. I just went there to buy movie tickets! Now 8 months later I’ve had a $9 every month since then. What a bunch of jerks. Call the 800 number, insist that your charges are removed and stay calm. They will do it eventually but pay attention to what they say. I’m currently in law school specializing in cyber law and once I get out this is the first evil company I’m going to destroy.

  182. John Jan 28

    You can add the Lerner Catalog (www.lernercatalog.com) to the list of sites that participate in this idiocy. It showed up on my bill as VISA DEBIT CARD PURCHASE-WLI*SHOPPERDISCO 800-8898776 CT

  183. Josh Jan 28

    Just got the same scam and the item purchased wasn’t even on a well-known site. Man, someone needs to hire hit men on these guys.

  184. Vicki Jan 28

    LEARNER CATALOG WARNING….Just like John, my husband noticed the recurring charge on our bank statement. When he called the 800 number for Wli#Shopper Discount (800-889-8776) entry, he was told that upon making an on-line catalog purchase, I was prompted to enter my e-mail address twice to receive a $10 rebate. What I wasn’t told at that time was that this entered me into this so-called discount shopper program. My husband called the 800 number and after sternly but calmly telling them that we wanted a rebate for past charges and a cancellation of membership, we were told that we would receive a rebate and the so-called subscription would be dropped. Time will now tell if this company will keep their word or if we are going to enter another maze of cyber scamming. Good luck to you all!

  185. mikel9 Jan 28

    Here is the source htm from the button on Columbia House’s website.
    It also sent a very long string of hex digits. I bet the hex is my credit card info.
    https://ad.doubleclick.net/jump/N3446.ColHouse/B1292970.2
    ;data=>;sz=300×130
    ;ord=03-21-2005-02:42:57?

  186. mikel9 Jan 28

    I had my proxomitron turned off so I could get the DVD’s. If I had it on, I would not even have seen the button!!

  187. mikel9 Jan 28

    Since I found out that double click is the agent for this scam, I wrote a little Visual Basic .Net program that will send a few bogus responses to double click.
    If you want I can send you the compiled app.
    Here is the source code:
    Imports System.Net.WebClient
    Imports System.Text

    Module Module1

    Sub Main()
    Dim nCounter As Int64
    Dim oCounter As Int64
    Dim xCounter As Int64
    Dim client As New System.Net.WebClient
    Dim inBuffer As Buffer
    Dim duplicate As String
    Dim duplicate2 As String
    duplicate = “response=stop%20the%20SCAM!!&”
    For nCounter = 1 To 141
    duplicate2 = duplicate2 + duplicate
    Next
    Dim pageData1 As [Byte]() = client.DownloadData(“https://ad.doubleclick.net/jump/N3446.ColHouse/B1292970.2
    ;data=ABCDEFABCDEFABCDEFABCDEFABCDEFABCDEFABCDEF
    ABCDEFABCDEFABCDEFABCDEFABCDEF;sz=300×130
    ;ord=03-21-2005-02:42:00?” & duplicate2)
    Dim pageData2 As [Byte]() = client.DownloadData(“https://ad.doubleclick.net/jump/N3446.ColHouse/B1292970.2
    ;data=ABCDEFABCDEFABCDEFABCDEFABCDEFABCDEFABCDEF
    ABCDEFABCDEFABCDEFABCDEFABCDEF;sz=300×130
    ;ord=03-21-2005-02:42:00?” & duplicate2)
    Dim pageData3 As [Byte]() = client.DownloadData(“https://ad.doubleclick.net/jump/N3446.ColHouse/B1292970.2
    ;data=ABCDEFABCDEFABCDEFABCDEFABCDEFABCDEFABCDEF
    ABCDEFABCDEFABCDEFABCDEFABCDEF;sz=300×130
    ;ord=03-21-2005-02:42:00?” & duplicate2)
    Dim pageData4 As [Byte]() = client.DownloadData(“https://ad.doubleclick.net/jump/N3446.ColHouse/B1292970.2
    ;data=ABCDEFABCDEFABCDEFABCDEFABCDEFABCDEFABCDEF
    ABCDEFABCDEFABCDEFABCDEFABCDEF;sz=300×130
    ;ord=03-21-2005-02:42:00?” & duplicate2)
    Dim pageHtml1 As String
    Dim pageHtml2 As String
    Dim pageHtml3 As String
    Dim pageHtml4 As String
    For oCounter = 0 To 1000000
    For nCounter = 0 To 1000000
    pageHtml1 = Encoding.ASCII.GetString(pageData1)
    For xCounter = 0 To 100000
    ‘Waiting Loop
    Next
    pageHtml2 = Encoding.ASCII.GetString(pageData2)
    For xCounter = 0 To 100000
    ‘Waiting Loop
    Next
    pageHtml3 = Encoding.ASCII.GetString(pageData3)
    For xCounter = 0 To 100000
    ‘Waiting Loop
    Next
    pageHtml4 = Encoding.ASCII.GetString(pageData4)
    ‘ Download the data to a buffer.
    ‘ Console.WriteLine(pageHtml1)
    ‘ Console.WriteLine(“—————” & nCounter & “———————-”)
    ‘ Console.WriteLine(pageHtml2)
    ‘ Console.WriteLine(“—————” & nCounter & “———————-”)
    Next
    Next
    Console.WriteLine(“All Done!”)
    End Sub
    End Module

  188. MARVIN..MISSOURI Jan 28

    SAME SCAM.. 9.00 ON MY BANK STATEMENT… ONLY DIFERENCE IS MY CARD IS A DEBIT CARD AND NOT A CREDIT CARD… JUST WONDERED HOW THEY DID THAT ONE…

  189. Tara Jan 28

    Has anyone one else out there been scammed for $80.50 by a company named JFYOnline? If so, please email me at corleyfamily04@alltel.net

  190. Carol , Ohio Jan 28

    I, too had this scam on my bill.

  191. DESTINY, WASHINGTON Jan 28

    THIS HAS HAPPENED TO ME TOO AND I WAS LOOKING FOR A WAY TO TAKE CARE OF IT

  192. Dan, California Jan 28

    Same scam with $10. discount on next purchase on eCost.com. We need to create a list of the companies dealing with Reservation Rewards and boycott those companies. Based on the companies listed in this blog. I informed tigerdirect.com that I will not longer do business with them. Based on this scam I cancel a $100. order with eCost and informed them that I will no longer do business with them. If the legal system won’t do anything, then the consumers can surely put the hurt on the companies doing business online.

  193. Craig Jan 28

    I just discovered this as well. Called and they were all prepared to give me my money back and to explain how I had set this up. I bought a DVD at deepdiscountdvd.com mid Dec. and apparently somehow got signed up for this then. Kerry’s comments above as a store owner are the clearest explanation I have found for what this scam is. I wrote to the dvd store and to virtual cart. I suspect virtual cart makes so much money from Webloyalty that they won’t change their pracactices. I asked the dvd store to complain to virtual cart and to threaten to drop them. That may be the only way to stop it short of legal action – whic isn’t gonna happen.
    Craig

  194. Joe P Jan 28

    I just got billed $9 on my credit card from WLI Shoppersdiscount. I called the 800 889-8776 phone number and they told me that when i purchased movie tickets at Movietickets.com that I had signed up for this service on Feb 28, 2005(something like a $10 off your next purchase thing)…it’s a real scam. They did say they would credit me the $9 and cancel my subscription today, March 28th, 2005

  195. Alicia in NYC Jan 28

    Just found a charge on my bank statement for $80.50 from the infamous JFYOnline1. Does anyone have any information on what this is and how to go about getting our money back? Alicia823@aol.com

  196. Karthikeyan S Jan 28

    Even I found this WLI* entry appearing in my credit card for an amount of 9 USD since Jan-2005. I got suspicious only by March-2005 and scrutinized this transaction. By then I have already lost 27 USD.
    As indicated in this site, I called up the number and spoke to service rep. After speaking to her for 9 mins she agreed to deposit the whole 27 USD back. It turns out that somehow I have signed on to this while booking tickets via movietickets.com.
    On completion of the call with the service rep, they had sent me a mail stating that my membership for this reservationandrewards has been cancelled and the whole of 27 USD will be deposited back to my credit card account. They also indicated this whole process would take 3-5 business days.
    Today morning I traced 27 USD back to my credit card a/c. Thanks to you all, I would n’t have asked for the amount hadn’t I seen this site.
    A BIG THANKS TO STEVE.

    Cheers,

    KArtik..

  197. Ryan W Jan 28

    I too got boned!!!

    jack_daniels@mindless.com

  198. Lauren Jan 28

    I Too was Scamed. I called the 1-800 number and talked to a rep, who said that with a purchase on AllPosters.com i had automatically sighned up for this deal, without me conferming it. All he could do was refund 9 dollars, and not the whole amount i was charged…all i can say is watch your account carefully, and call as soon as possible

  199. Kim Jan 28

    Same scam. Called them and they immediately made an “exception” and refunded me for 3 $9 charges.
    Thanks for the info on this huge scam.

  200. Dan Jan 28

    I was billed $9 on several visa statements. They got my card number through Priceline.com. After booking a hotel there was an offer to receive a discount on my next hotel stay through Reservation Rewards. No where did it mention that there would be a charge to join a program nor did they ask me for my Visa number.

  201. Jin Wang Jan 28

    I have this problem too, thanks for your blog!!!!

  202. Peter Jan 28

    Thanks for the heads up

  203. Peter Jan 28

    Thanks for the heads up

  204. Joe Jan 28

    Buyer Beware! I received the same charge on my credit card. I believe I received it because of an order I had placed at Deepdiscountdvd.com two months ago. It just go to show you how careful you must be when you shop online and provide your credit card numbers.

  205. Joe Jan 28

    Buyer Beware! I received the same charge on my credit card. I believe I received it because of an order I had placed at Deepdiscountdvd.com two months ago. It just go to show you how careful you must be when you shop online and provide your credit card numbers.

  206. Elanor Jan 28

    I cancelled my membership with them and they notified me it was Deepdiscountdvd.com

    Those BASTARDS!

  207. Tim Jan 28

    Got me too. $9 charge from WLI*ShopperDiscount shortly after purchasing on e-bay through paypal.
    Does e-bay know about this?

  208. Judi Jan 28

    Me too!

  209. nari Jan 28

    ME, too, But I have more disadvantage more, Because I called them by my Cellular phone. Certainly, they say, toll free number, But it is chrage so much. The receiver told me manything, useless, on purpose. So, We called for 3min. I got charged 3dollar. It’s amazing

  210. Michael Jan 28

    I just got hit with it too. This is crap.

  211. Carol Jan 28

    I suspect an e-bay purchase through paypal got me on their list, too. We had a fire in our home and started purchasing heavily with my card. Finaly doing our taxes for the last two years, it turns out they hit me 19 times!

  212. Lori Jan 28

    GOT ME TOO! I had a charge on my bank statement show up for $9 as a purchase Wli*shopperdiscount 800-8898776 I had no idea what this charge was for so I looked up the phone number online and low & behold here is where I found all this info from other people.

  213. Will Jan 28

    My wife and I got hit too. Thru Lane Bryant. How in the hell is this NOT fraud?

  214. Laurie Jan 28

    The following showed up on my credit card bill for teh first time three months ago: Wli*reservationrewards 800-7327031 Ct. At the time, my credit card was a month old and I’d only used it to make 6 purchases. The only internet purchase was through jcrew. I’ve talked to both Wli and my credit card company. Wli refused to give me any information unless I provided them with my credit card number and home address (I’m not that dumb). My credit card company immediately promised to cancel the charges, but I’m not sure this solves the problem. I second Will’s comment: how the hell is this NOT fraud?

  215. Matt A Jan 28

    I just want to add my two cents. actually the 9 freaking dollars a month I’ve been scammed out of for the last 8 months. I bought a couple movie tickets online via Fandango .com I am usualy vary careful with double checking the page before I continue, but appreantly, I missed some sneaky attempt to sign me up for said services. i just called up the company and cancled on the spot. I will never uses Fandango again, and I appriciate it if everyone passes this on.

    Matt

  216. WMC Jan 28

    I am joining the club – just call for my refund and filed a complain with my bank

  217. TGR Jan 28

    Like all of you, I just noticed a charge on my credit card and found one the previous month as well. It turns out that my wife made reservations online at http://WWW.CHOICEHOTELS.COM which is the website for Sleep Inn, Commfort Inn, and Quality Inn hotels. She said she remembers checking a box that said something like “check here if you would like to save $10 on future reservations”.

    I called the 800 number and they said that the would cancel the service and refund the two charges. (btw- they did not give me any hassel about it either)

  218. ***IMPORTANT*** Jan 28

    When you call them, please do ask them how you got signed up for their “service”. That way you can report the results here to track the web sites they are using.

    When I called them, they informed me and it appears they informed other as well, if you ask.

  219. Chris Armstrong Jan 28

    I haven’t read all the replies, but I found a charge similar to this on my credit card statement. There appears to be a cancellation link on their website: http://www.shopperdiscountsandrewards.com/common/xt_cancel.asp

  220. Boyd Jan 28

    Well I hate to admit it, but I was nailed too. When I called she said I two accounts. I told her I wanted my money back (all of it), It amounted to 99 dollars over a period of time. This should be against the law. Oh and I tryed the cancellation link, but you need your user ID and of course I didn’t know it because I never signed up for the stupid thing to begin with. I scrolled thru these comments and used STEVE’S way and it worked great. I would still like to bump someone’s head !!

  221. Michelle Jan 28

    That had happened to me two months ago and so i called them right away and told them to put the 9$ back into my account but they still didn’t do so. I will call them again tomorrow. but what if they still don’t do anything with it, what should I do?

  222. Eryn Jan 28

    I hate to admitt it but i was nailed just the other day… By Columbia House… I “agreed” to the charge when sighning up for columbia house…. I called and got the money refunded and got the account cancelled! What a scam

  223. Linda Jan 28

    Well they said my $10.00 charge was based on me signing up for their services (WHAT SERVICES??) when I was checking out one of these scams that offer you free goodies. I did sign up for Columbia House and Book of the Month Club, but I did not sign up with them. The guy at 800-8898776 insisted that I did, but that they will refund my charges and cancel my “membership.” What a scam. I found this page because I was researching to find out who WLI*Shopperdiscount was. Thanks for the heads up!

  224. Paul Jan 28

    I had the same $9.00 charge from SHOPPERDISCOUNT and just called the 800 889-8776 number and the lady said it was some agreement I made that gave me some discounts and 10 dollars off when I ordered from JC Whitney, a car parts company. I have ordered from JC Whitney catalogs for over 20 years and they always had a 10 to 15 dollar discount. This was the first time I ordered from them online but know now to never get sucked into any sideline discounts or rewards when I make online orders for now on.

  225. Luke Jan 28

    I ordered hotel from priceline on March. They started to charge me 9 dollars on April. I have not sing up for the company. She (meledy #66) told me that I will get refund and cancel the “membership” by the confirm number 10248883. I think this is a scam.

  226. Chris Jan 28

    ATTENTION ALL: I got scammed like the rest and heads up, the procedure outlined above DID get me a promised full refund all the way back to November 26, and it’s now April. Follow the sequence outlined above because they say first they will only do the current month refund, but if you are polite and say “please” and “would you be kind enough” they will give you all your money back. Move fast! This company will soon start to see its revenues collapse and then they will be less generous.

  227. Yomi Jan 28

    Same problem. Wife noticed $9 leaving our account over at least 3 months. I googled and found your site, i have called my bank to cancel this stealing.It was probably from my using a trvel website like Orbitz. Is this legal? Why should orbitz give them my details?

  228. Douglas Jan 28

    I called and got the $27 refund. It was so easy they must hope that none of us will call the cops. I think I’ll contact my local TV station and let them call the cops. Someone belongs in jail!

  229. Paul Jan 28

    This has been on my bill for months; I either forgot each time that I saw it, figured it was a part of another charge, or procrastination got the best of me (and my $$$). I’m calling within the hour and will post a follow up of what they said, and a follow up of what actually happened.

  230. Chris Jan 28

    When I called 800-732-7031, I wasn’t too polite. I told them I knew exactly how the scam worked and I wanted a full refund (12 mo’s worth of charges). My so called membership was cancelled and I did get the full refund. :)

  231. Paul Jan 28

    I just got off the phone with Charles. I was not very polite either, as they should not expect you to be. I was very stern, informing him that I wanted a cancellation and refund, and that I would be contacting the Maryland State Attorney General and Visa’s Fraud Department.

    He said the money will appear in my account in 3-5 business day…we’ll see about that.

    Thanks Allposters.com, won’t be doing business with you in the near future, i.e. ever again.

  232. Mixwell Jan 28

    Apparently I picked up the Same thing from Allposters.com. I just noticed the charge on my CC, did a search and found this site, I will call first thing in the morning and get it taken care of. I had no idea how many people have been getting scammed.

  233. Renaldo da Silva Jan 28

    I too have been victimised by Reservation Rewards and was wondering how I ever gave them my credit card information. I found that out today when I sent a repeat order to Drugstore.com and to claim a $10 rebate coupon for purchases made, you have to fill in the information and it goes to Reservation Rewards who then bill you $9 every month. If there is a pending class action, I would like to participate.

  234. Gladys Kovich Jan 28

    I received a Visa charge in the amount of $9.00 for something I didn’t subscribe to. Please issued me a credit for same (transaction #138299822).

  235. Rick Jan 28

    I too found $9 charges on my bank statement for March & April. I called the 800 number and talked to April. She told me the account was started when I book a Clairion Hotel via Choicehotels.com. I told her I did not authorize the account and I want it cancelled with a full refund. She told me she cancelled it and I will get a full refund within 3 – 5 business days.

  236. Mike Jan 28

    I just found out today that I have been getting hit with this $9.00 scam for months. How do I join the class action lawsuit?

  237. Tomi Jan 28

    I just called the company and told em to cancle me account and the woman there said she would send an email reguarding this and accepting the cancelation, however even after telling her that I never even used the benefits of this so called company she kept telling me that the emails were sent and that someone in my hausehold had been signed to this thru the ebgames.com website.

    Now I have a question for the people here who have said that they called and asked for a refund which some of them got and some are still waiting. Which phonenumber did u guys call and what is it exactly that u said reguarding the refund. I’ve been charged 9/mo for bout 5 months now and I would like my money back, I just dont know what I should do about this. Im glad I cancled it but gettin my money back is what I want atop that :/

  238. Tomi Jan 28

    I just called the company and told em to cancle me account and the woman there said she would send an email reguarding this and accepting the cancelation, however even after telling her that I never even used the benefits of this so called company she kept telling me that the emails were sent and that someone in my hausehold had been signed to this thru the ebgames.com website.

    Now I have a question for the people here who have said that they called and asked for a refund which some of them got and some are still waiting. Which phonenumber did u guys call and what is it exactly that u said reguarding the refund. I’ve been charged 9/mo for bout 5 months now and I would like my money back, I just dont know what I should do about this. Im glad I cancled it but gettin my money back is what I want atop that :/

  239. Angela Jan 28

    Hey I got scam also. They told me that I signed with with somthing that I know I didn’t do. So I called them after taking out $9.00 out of my account for 4 months. I told them whatever it is to cancel it and give me a refund back for $36.00 which cover the 4 months they took out of my account. They said that they will cancel my account and they will refund me my money back. I shall get it in 3 day. This is the number that I called 800 889-8776.

  240. Miriam Jan 28

    I told my husband to call and he never did **&&*Men/….. when I finally called I made them refund all the money they had taken out of my account.

  241. MIchael Jan 28

    I too just found this on my bank statement. Will call right now.

  242. John in Oregon Jan 28

    We just noticed this month (April 2005) a $9.00 dollar charge to our bank account for ‘SHOPPERDISCO’. We looked back on our account and we had been paying this since December. I called the ‘1-800-889-8776’ number and was able to cancel the subscription and get the April charge refunded, but the operator would not tell me how I got hooked into this.

    The day I cancelled, I got a conformation email from: ‘customerservice@shopperdiscountsandrewards.com’. In this email, there was a ‘FEEDBACK’ response that I could respond to. I wrote back using this link and demanded a full refund and I wanted to know how I what site I purchased from that initiated the cost.

    I got another email back saying that I will see four refunds for $9.00 and that the site that I was subscribed from was ‘AllPosters.com’. I had several purchases on this site during the past two years.

    This ‘scam’ me be ‘legal’, but is it certainly not ethical. Thanks to those who have posted here before – my Google search for ‘SHOPPERDISCO’ got me here. I would be happy to participate in any actions against this type of internet commerce practice.

  243. Alex Jan 28

    I just returned to the states after a 6 month deployment overseas…saw 6 months worth of charges for 9 bucks apiece. I googled WLI*RESREW and came up with this site. Thanks for the tips, time to chew some ass…

  244. Ex-EBgame Shopper Jan 28

    Thanks for the heads up on this site. I too was hit by this after buying from EBGAMES.COM. I called up the 800 number for WLI and asked them to cancel this and to refund my money. The person I spoke with on the phone said that my membership was now canceled and my money would be refunded. I find this company to be extremely deceptive in its sales practices and I am now exceptionally leery of EBGAMES.COM.

  245. Lily in Utah Jan 28

    Just noticed I’ve been billed three months in a row by these rats. Thanks, everyone and thanks Adam for this website…I will follow your advice and FIGHT BACK! Also, our Utah Attorney General is being notified and he is big on fighting consumer fraud. If youu are filing a group lawsuit, count me in.

  246. Martie in Georgia Jan 28

    I also was scammed by these same companies;wli shopperdiscount also wlireservationrewards, I think it’s the same co.I had ordered from amazon & brylane. I did not sign up for this,and only noticed because I was using the auto.bank by phone and heard that I was in the negative on my balance!I just found the site and cancelled,we’ll see what happens.Now I’m going to call the co. and tell them I want my money back! I’ll post again and let yall know what happens tommorrow.4-20-2005. e-mail is motemartie29@aol.com

  247. Julie Jan 28

    I got it too…along with 2 subsequent charges for $12.95 from AP9 Connections and AP9 GALLERIAUSA.

  248. Simon in CA Jan 28

    I have the charges, since Nov. 2004, and just notified this scam today Apr. 2005. 10 dollars charges each month for 6 months. Then I tried to find the company on the website. I called and was transferred to the automatic answering system. The only thing I could do is cancelling the service imidiately. But I want my money back. Can anyone teach me how to do that. My e-mail is cc.chien@msa.hinet.net

  249. Patti in DE Jan 28

    Just cancelled with Wli. Apparently signed up through EB Games. I thought this was something my husband signed up for and have been paying for 10 months. What a scam. Off to see if I can get the charges removed.

  250. Simon in CA Jan 28

    I followed the experience from previous posts, and got a refund. The service representive first tried to impute me, but I shouted at her that I don’t want any excuse and I clearly know that I didn’t sign up for any membership. Then she said that her explanation is for me to avoid this situation again. What ridiculous it is. They don’t set up this kind of scam first, and now they become the good person to “teach” me “how to avoid the scam.” Shame on them. Then she responeded quickly that they will returned the payment of this month, but I interrupted her by saying that I wanted “all” refund or I will call VISA for this fraud. Then she responded very quickly that they will return all the money. It is back now in my account. I think they have the plan to cheat our money step by step. If you didn’t notice the payment, they get all money. If you notice but didn’t insist, they blame it to be your fault and return one month payment only. So, make sure you insist on get all refund. Besides, I enter this trap by buying a hp printer on “OfficeMax” website. It showed a survey after I paid. I can’t imagine that this kind of big companies could be part of this scam. I wonder if there is any legal activity against this kind of fraud. I can’t imagine how much money they can make by this dirty way.

  251. Simon in CA Jan 28

    By the way, I will call VISA to report this fraud anyway.

  252. Kevin Jan 28

    I noticed a $9.00, $10.35, and $1.15 charge on my debit card. I called the company (ShopperDiscount) and got an automated machine on the phone which had a series of menus. And here I figured that as with most phone cancellations,you must speak with a human being (which is what I wanted since I can’t really talk to the machine). I put in information and the stupid thing says:

    “Thank you, your account has been cancelled and you will no longer be charged. You will be able to keep using ShopperDiscount features since you already paid for the current month.”

    So I then got more pissed cause I just wanted to talk to a damn person. So then it has the nerve to read my mind and said:

    “If you have further inquires, press 2.” And so I did just that and it says “If you would like to not use our services for the remainder of the month and be refunded your last charge, press 1.” I did thinking once again I’d speak with a person…but of course not why would anyone talk directly with a real live person these days? So instead it says “You will be refunded your last membership fee within 3-5 business days.”

    Don’t get me wrong, I wanted to be refunded, but there were still other charges. So finally it says “If you have further inquires and would like to speak with a customer service representative, please press 0.”

    I did and it finally connected me with someone who I told my story to about the attack of their system. In the end, I was told this…the $1.15 chrage is verification and should be refunded “eventually”. I wasn’t suprised about this since it happens very often. But then they told me that the $10.35 charge is not showing on their computers and that all charges except the verification charge should be even amount of money. The CSR seemed very very confused repeating themselves over and over about how it’s not showing on their computer. So they spoke with their “supervisor” and came to the conclusion that something went wrong with my bank and that I should call them.
    I have yet to do that on account of hating automated systems now. I shall call soon though and will get back to you on that leg of the “journey”.

  253. bob in MD Jan 28

    Just noticed the darn charges on my bill, thanks to this blog I called my cc company and reported a fraud. They were able to reverse all charges. The I called the scam company, the site that got me was classmates.com.
    So everybody,,,add classmates to your list of companies that deal with known scammers.

  254. Den in Minnesota Jan 28

    I recently had a charge of $9.00 show up on my card. I immediately contacted my bank and put this charge in dispute. At the same time, I contacted the Minnesota Attorney General’s office by filling out a form from the AG’s site regarding these types of matters. I also passed along the links to this page and the BBB of Connecticut regarding WLI*RESERVATIONREWARDS.COM.

    I’m hoping that AG Mike Hatch can do something about this matter.

  255. Nathan in Phoenix Jan 28

    two 10 dollar charges within 1 month, about to call them, great site thank you.

  256. Terry in WA Jan 28

    I just noticed a $9 hit to my Visa card to these guys. I called Visa and they immediately cancelled it. Visa must have already got a lot of calls on these crooks, because as soon as I called to dispute the charge they knew which charge I was going to dispute before I even told them.

  257. Jeff H Jan 28

    same for me, looked at recent transfers and found $9 every month. Someone please use the massive number of people who have posted here as evidence and sue those bastards.

  258. Scott Jan 28

    Welp, they got me too. I was added to the scam from Fandango.com when I thought I was getting ten dollars off but didn’t think I was getting charged. I never said thought it was okay for this company to have my credit card information, I was just ordering a movie ticket with my card. This is a backdoor scam for sure, what is our next step? Better buisness, state attorney general? I am going to call Fandango next. Thank you for this site.

  259. Thurman in Texas Jan 28

    Reservationrewards scammed me for $9.00 when I purchaced tickets online from Movietickets.com thinking that I would be getting $10.00 off my next purchase. I never contracted with Reservationrewards for any service, and did not know that they had gotten my credit card number when I purchased th Movie ticekts. I called “WLI*RESERVATIONREWARDS 800-7327031” and demanded that my Credit Card be credited $9.00, and that I be taken off their list. The lady agreed to do both and said that an email will be sent to confirm my request. I will not buy tickets from Movietickets.com again. What a scam.

  260. Melissa in Toronto, Canada Jan 28

    Just found a charge for $11.00 on my visa from “WLI*RESERVATIONREWARDS.CO800-732703″. I called visa immediately to advise them of the fraudulent charge. I don’t remember buying anything online except airline tickets in the last month. That must have been where the scam started from. BUYER BEWARE! They will charge your account every month if you don’t stop them!!

  261. edie harris Jan 28

    thank god for this site…otherwise i would have had no clue. i noticed the charge 5/5/05 and see that there have been two previous charges. my first attemtps to contact WLI shopper discount 8008898776 were null, since the system hung up on me. however, by the third time, steam coming from my nose, i pushed all the buttons i could in order to speak with a rep who was definately reading from a piece of paper on procedures. she informed me that she would refund $18 since the charge today was a temporary charge. she ensured that my information was to be removed from the system. i am however, still going to proceed with disputing the charges on my card. HOW DARE THEY!
    thank you for posting this site. please me know what papers to sign to get this operation shut down.

  262. Pete Jan 28

    Ditto -
    Thank you for putting this all together. American Express is pursuing my claim (10 charges in all!) as a fraud matter. I said I would cancel my card if not made whole and pointed them to this site for additional info. GOOD WORK!

  263. Pete Jan 28

    Ditto -
    Thank you for putting this all together. American Express is pursuing my claim (10 charges in all!) as a fraud matter. I said I would cancel my card if not made whole and pointed them to this site for additional info. GOOD WORK!

  264. Nathan Jan 28

    Same thing is happening to me, I am speaking with the company tomorrow as soon as they open… My Credit Card company is Providian Visa and they stated that I should contact the company first and dispute with them, and then speak with Providian if it is not solved. Kerry’s update on this page was helpful, I actually remember that happening when I purchased something last year. This is so messed up… Thanks for this website, very helpful! Please let us know if any lawsuit, I dont want money, but definitely have a thing or two to say about this fraud!

  265. karthik Jan 28

    i noticed two such charges on my visa card. i also figured out that these were beacuse of a purchase i made on http://www.tigerdirect.com. fortunately the CE rep agreed to refund me and also my bank agreed to void these two transactions. i guess you should also try calling 800-7327031. they even sent me an email saying my membership has been cancelled and that i would receive a refund in 3-5 days!

  266. CECELIA GOODRICH Jan 28

    THIS IS NOTHING THAT I HAVE SIGNED UP FOR AND WAS QUITE SURPRISED TO SEE THAT THIS AMOUNT HAD BEEN REMOVED FROM MY ACCOUNT. SOMETHING SHOULD BE DONE ABOUT PEOPLE WHO CAN GO IN AND REMOVE MONEY FROM YOUR ACCOUNT WITHOUT YOUR KNOWLEDGE OR CONCENT TO SUCH

  267. Annette Jan 28

    I was shocked! It turns out the $10 rebate for half.com (or ebay/ amazon) is a scam! That’s how they got access to my account! Scumbags! DEMAND for ALL CHARGES to be taken off.

  268. Annette Jan 28

    I was shocked! It turns out the $10 rebate for half.com (or ebay/ amazon) is a scam! That’s how they got access to my account! Scumbags! DEMAND for ALL CHARGES to be taken off.

  269. Kasey Jan 28

    Wow. I’m glad I found this site otherwise I would not have known! I just logged into my credit card account and found the same charge. Only I had actually fallen for the scam without realizing I would be charged. I just went onto their site and cancelled. I will be watching for my refund. Thanks for the information!

  270. Dr Michael Gendron Jan 28

    I was hit last night, and emailed them. Time will tell. I used these email addresses: customerservice@webloyalty.com; bizdev@webloyalty.com.

  271. —— Jan 28

    Phuckin pissed calling them now

  272. Jeff Jan 28

    It looks like I’ve been hit by this scam too. Thanks to this blog, I have been promised a refund by an customer service representative using the exact same script that is detailed here.

    Don’t settle for just one month’s credit and a cancellation of service!!! They will refund the entire amount, just be persistent and listen carefully to what they offer you. Politely demand that ALL charges be refunded until the rep. reaches the end of his or her script.

    Also, I found this when I Googled ReservationRewards… I thought it was more than a bit ironic that they are offering credit card fraud protection!

    Read about WLI ReservationRewards and how it can protect your credit card purchases at Creditcardfraudprotection…
    Use WLI ReservationRewards to prevent credit card fraud and travel baggage delay or loss. Discover WLI ReservationRewards today at Creditcardfraudprotection.reservationrewards.com. … You can join wli reservationrewards online and enjoy great peace of mind with Credit Card Fraud Protection.

  273. Sara Jan 28

    Happened to us to…for 5 months before we noticed. We called and got a refund. They told me I signed up for their service when I bought through Lillian Vernon. Lillian Vernon received a nasty email from me.

  274. Mike Jan 28

    This scam is still going on. As of today, May 13, 2005, I got nailed with the unspeakable low life scam called “WLI*RESERVATIONREWARDS 800-7327031 CT”. I’ll call this basbard and get my refund and then write a letter to the Attorney General for further action.

  275. Blanche Jan 28

    I also received a charge to my debit card of $10. I contacted WLI Reservations Rewards and they stated that I signed up for it when I signed up for Classmates.com. I will contact the Attorney Generals Office. Beware

  276. Dan Jan 28

    Thanks so much for this site. I received an e-mail today – the first one ever – advising: “I hope you’re enjoying your Reservation Rewards benefits.” I googled on this and found Adam Rosi-Kessel’s Weblog, tracked monthly charge to my British Airways card dating all the way back to December 2004. I called customer service and they said I signed up for this offer when I was on ColoradoGiftBaskets.com. The rep cliamed I had been enrolled in Reservations Rewards when I clicked on an offer for a coupon for $10 off on my mext Colorado Gift Baskets order. This company obviously uses multiple methods for ripping people off. I told the woman that I never signed up for this and such an offer was rediculous anyway and that I had read all about Webloyalty’s fradulant practices online. She proceeded to agree to remove all charges dating back to Dec 2004. I’ll follow up with the credit card company to make sure. Thanks so much for this Weblog and information!

  277. Dan Jan 28

    The senior management team and e-mail for Webloyalty.com is at http://www.webloyalty.com/senior_managment.asp. If you then hit you’ll see phone numbers for thier various offices and departments. NOTE: per the above posting, Webloyalty Reservation Rewards has not yet sent a confirmation of my full $45 refund – the amount charged to my credit card over the last several months.I may have to fight this one out with them.

  278. Chris Jan 28

    I just noticed my credit card bill and was wondering about this too. I decided to search and came across this site. I don’t remember perchasing any tickets online for year or signing up for this “program”. I’m not even sure how long this has been going on, but this is the first time I’ve seen it.

  279. Dan Jan 28

    This is a follow up to my refund request from Webloyalty. I did appreciate at least getting an e-mail response from Webloyalty and am posting this below. My experience was that I was clear and forceful with the customer service rep about getting a refund for all charges, mentioned their practices were deceptive, that I was going to complain to the Internet Fraud Center and the Connecticut Attorney General’s Office. That seemed to get their attention. I will check my credit card this week to see if I get the full $45 refund. Thank you to Adam Rosi-Kessel’s Fair and Balanced Weblog for helping to provide the info I needed, I hope my info helps others.
    WEBLOYALTY.COM response to my complaint and request for a full refund:

    Dear Dan:

    We try to make our offer as clear as possible and we apologize for any concern you may have experienced.

    Our records show that on 12/15/2004 you or someone in your household completed an online transaction with Virtual Cart merchant Colorado Gift Baskets. After your transaction you were offered and accepted a membership in Reservation Rewards. Immediately next to the offer, the Offer Details were displayed, which included the agreement that we could bill the fee to the credit card you used for your transaction with Virtual Cart merchant Colorado Gift Baskets.

    The person who signed up for Reservation Rewards would have given permission to use that specific credit card. In order to sign up they would have typed in the email address dan@gda-pr.com two times, like a signature and also click the button to accept the membership.

    When a misunderstanding occurs, we are more than willing to cancel the membership and provide a refund. This membership has been cancelled and we have issued five refunds of $9.00 each for the membership fees you were charged. These credits should be posted to your credit/debit card account within 3-5 business days.

    Please let us know if we can be of any further assistance.

    Sincerely,

    Jeanne R.
    The Reservation Rewards Correspondence Team
    customerservice@reservationrewards.com
    800-732-7031

  280. Lee Shatto Jan 28

    I to experienced the $9.00 charge “phenomena” as WLI*SHOPPERDISCOUNT, 800-8898776. I called the toll free number and as has been reported so many times on this blog was assured that “I or someone in my household” (my business credit card) had signed up for their client rewards program after a purchase from VistaPrint online printing services. Yes I did make a purchase from VistaPrint (my last) but I declined the offer in question. to answer a question that has been posted here; yes the merchants that provide the credit card numbers and information do get a percentage via the affiliate program that is why they participate. Was very firm with customer service that I DID NOT enroll in this program and would be more than happy to proceed with legal action, needless to say charges are being refunded. NOTE: do not use VISTAPRINT if you don’t want this to happen to you. Thanks for the site and information, it was helpful in getting the refund.

  281. Tara in KS Jan 28

    I found this $9 charge on my credit card statement:
    21 APR WLI*RESERVATIONREWARDS 800-7327031 CT 9.00

    I called and questioned “Vicki” on 5/11/05 what it was for and was told that I had joined a travel rewards membership of some sort from an ad on AllPosters.com. I informed them that I most certainly did not as I never travel and do not click on ads like that. I was also told that I should have received a welcoming email, etc. I had never heard anything from them because I would have checked it out then. They did halt the membership, but would not refund the $9. What can I do to help report these people? From the looks of this site, they are making tons off this scam! Thanks for the info you have here, I will continue reading.

  282. Tara in KS Jan 28

    I just got off the phone with “Christine” and they are refunding my $9. I told her that while I appreciate her cooperation in getting my $ refunded, this company has a real scam going and am reporting them in any way that I can. Thanks for your site!

  283. Chris in Maine Jan 28

    05/20/05 – I just found this on my monthly statement WLI*SHOPPERDISCO 800-8898776 CT. I came across this site when I did a search and I quickly called the company and argued to get the FIVE months refunded. We had been being billed since my wife made a purchase online with COLUMBIA HOUSE in December. Thank You for the information

  284. Chris in Maine Jan 28

    05/20/05 – I just found this on my monthly statement WLI*SHOPPERDISCO 800-8898776 CT. I came across this site when I did a search and I quickly called the company and argued to get the FIVE months refunded. We had been being billed since my wife made a purchase online with COLUMBIA HOUSE in December. Thank You for the information

  285. Chris in Maine Jan 28

    05/20/05 – I just found this on my monthly statement WLI*SHOPPERDISCO 800-8898776 CT. I came across this site when I did a search and I quickly called the company and argued to get the FIVE months refunded. We had been being billed since my wife made a purchase online with COLUMBIA HOUSE in December. Thank You for the information

  286. Joel in Michigan Jan 28

    Found Wli*reservationrewards 800-7327031 listed on my most recent credit card bill. Have called the number, and told they would refund my 9.00 and remove me from their “membership”. Have shopped on the internet of years, and this is the first scam I have been taken on. Thank you for the this site, and a chance to vent!!

  287. Michael in Chicago Jan 28

    I finally got around to getting this taken care of, turns out I was entered into this program through allposters.com, with a purchase I made in December 2004.

    They have refunded my money fully, $45, and cancelled my membership.

    I told the representative that I was amazed they continue to get away with this scam, that there must be thousands of people being tricked into this with no mention of a monthly payment. She said that everyone authorizes it when they sign up, with their email address and checking a box to accept. But I saw NO MENTION ever of money. I think, like many of you, that we were auto-enrolled into this. But I have my money back and it’s cancelled as well, so all is well.

  288. Jeff Jue Jan 28

    I just got off the phone cancelling this bullshit and getting a refund. It has been charged to my account 3 times now and I finally figured out Im being ripped off. It looks innocent enough, andI order a lot, so it could have been anything, but something didnt feel right.
    The one I got was: WLI*SHOPPERDISCOUNT , 800-8898776 , CT $9.00
    However Ive found this site, and confirmed what I thought.
    The Cs rep was pretty terse and probably because shes handling some very pissed “customers”, but its not her fault so Im not angry at HER.
    I want to thank you for setting up this site and exposing this ridiculous scam for what it is.

  289. Rodney Bowden Jan 28

    I purchased College text books via, Half.com I read every detail of the Reservations rewards 10 dollar rebate off of my next Half.com purchase. It plainly stated that I would be able to receive my 10 dollars off of my next purchase. I was under the understanding that I would get a coupon code after i clicked next on the site. I did this and I received an email stating that I was not to redeem my reward via Half.com and that it could only be used on the reservations rewards site. I called the company and I was told this is how we do it and i would receive a check in the mail for my 10 dollars. I had them cancel my account and I have not seen any charges yet as it happened today. (5/23/2005) I think that they were very misleading in their practices. This company opperateds similar to Blockbuster that just settled their class action suit that order blockbuster to pay customers their money back. This should be looked into and I am willing to tell my part of it to stop this. Most college students purchasing books at half.com are doing so because they are short of cash in the first place and this company takes advantage of students.

  290. Rodney Bowden Jan 28

    I purchased College text books via, Half.com I read every detail of the Reservations rewards 10 dollar rebate off of my next Half.com purchase. It plainly stated that I would be able to receive my 10 dollars off of my next purchase. I was under the understanding that I would get a coupon code after i clicked next on the site. I did this and I received an email stating that I was not to redeem my reward via Half.com and that it could only be used on the reservations rewards site. I called the company and I was told this is how we do it and i would receive a check in the mail for my 10 dollars. I had them cancel my account and I have not seen any charges yet as it happened today. (5/23/2005) I think that they were very misleading in their practices. This company opperateds similar to Blockbuster that just settled their class action suit that order blockbuster to pay customers their money back. This should be looked into and I am willing to tell my part of it to stop this. Most college students purchasing books at half.com are doing so because they are short of cash in the first place and this company takes advantage of students.

  291. Jeff Jue Jan 28

    I just got off the phone cancelling this bullshit and getting a refund. It has been charged to my account 3 times now and I finally figured out Im being ripped off. It looks innocent enough, andI order a lot, so it could have been anything, but something didnt feel right.
    The one I got was: WLI*SHOPPERDISCOUNT , 800-8898776 , CT $9.00
    However Ive found this site, and confirmed what I thought.
    The Cs rep was pretty terse and probably because shes handling some very pissed “customers”, but its not her fault so Im not angry at HER.
    I want to thank you for setting up this site and exposing this ridiculous scam for what it is.

  292. Janet C Jan 28

    I found I was getting billed $9 to WLI*RESERVERVATIONREWARDS on my credit card for months. I emailed them to cancel this, but thanks to all the comments here, I phoned them and insistedon a “full refund”. I got the same script mentioned here (this isn’t company policy, but I’ll make an exception for you”) and they said they’re refunding my $90 (*sigh*).
    FYI: the CT BBB site is interesting: http://www.connecticut.bbb.org/commonreport.html?bureau=walling&compid=77000102&language=&code=

    However, they DO say that the company has a record of refunding and cancelling “memberships” when asked. So the company is “handling” all complaints themselves. But boy am I keeping an eagle-eye on my credit cards from now on.

  293. Randy Jan 28

    Beware of http://www.ECost.com they have this promotion when you finished your check out. They put it like this:
    Get you $10 reward click here. Once you click your information is sent to WLI RESERVATIONREWARDS

  294. Min Jan 28

  295. Min Jan 28

    I found it has been charged my husband debit card every month since January. Besides,they charge $9 twice for this month. (I booked a hotel through priceline.com lately)I have read the aboves, but I am afraid whether i can get refund or not due to my poor English on the phone. Anyways I will try tomorrow morning. If I get rejected to refund, then what will be next step? Please advise me at minkchoi@gmail.com and wish me luck!!

  296. Bob Jan 28

    I saw the charge of 10.00 for April and when I called to cancel they said I was also charged for May because the account was still active. I caught it and I’m out 20 bucks. They made no response to repay me. I got nailed through the Classmates web site

  297. Sher Jan 28

    I found a $9.00 charge on my bank statement along with WLI’s phone number. I called them to inquire and was also told that it was something that I had signed up for via 123inkjets.com, an online company that I had recently made a purchase from. I insisted that I would not have “knowingly” signed up for their program and that there must be something “tricky” in the way that they do online business. Bottom line, they have promised to reverse the transaction and “discontinue my membership.”
    Needless to say – I was extremely angry, since I had to go through the process twice before receiving a confirmation via email. If the reversal is not apparent on my bank statement within the 48-72 hours that they promised it would be, I will then file a complaint with the BBB. I might just do that anyway.

  298. Jeff Jue Jan 28

    UPDATE:

    My credit account was reduced by $9.00 (I figure Id let them have the other 9 for being good enough to actually scam me (Im pretty wary) but now its hopefully all cleared up and Im back to owing what I did before WLI charged me. Asking politiely might just do it. they are scammers, but at least they seem to give back.

  299. S. McQueen Jan 28

    I recently found a charge on my card and I tried calling but got no answer. I am contacting my bank and requesting a new card I will never shop on the internet again.

  300. Roy Jan 28

    Add me to your list. I found this $9 charge appeared twice in one month. I did not remember purchasing anything from WLI. I look over all my records for the past 3 years & this charge has been appearing every month. I thought it was my isp billing me monthly for my website.

  301. Caped crusader Jan 28

    This company has ripped of THOUSANDS of people. The Conneticut Better Business Burea has a LONG list on these bottom feeders. The main Company name is WEBLOYALTY.COm INC. and they are based in Norwalk Conneticut 06851, the President is VINCENT D’Agostino, 203-846-3300,(This info was obtained through the BBB) Can you image how much money they have taken from THOUSANDS of people just like all of us, and many have no IDEA!!!!! Send you complaint to the Conneticut BBB, The Federal Trade Comission, the IFCC, and the Conneticut Board of Consumer Affairs AND Defintly let the web site that you originally got connected to these Scam Artists by, you have to let them know that you can’t do business with them because they allow these creatures to STEAL you account number, yes, they say thereis fine print, I NEVER saw any fine print, the entire system is made to trick you into buying something and you have no idea that you did!!!!!! DO IT NOW!!!!they need to be shut down!

  302. Brunninman Jan 28

    I see i’m definitely not alone… I just noticed it on my bank statement with 4 other similar charges that I don’t know what are for, I’m glad I looked into it. Thanks for all the information

  303. Brunninman Jan 28

    I see i’m definitely not alone… I just noticed it on my bank statement with 4 other similar charges that I don’t know what are for, I’m glad I looked into it. Thanks for all the information

  304. Brunninman Jan 28

    I got a full refund as well by calling 800 7327031. They got my account information from a Fandango transaction, saying that I entered my email twice. I had to chew out the initial operator before I could get to the supervisor that gave me the refund. Don’t let them tell you you’re only getting 1 month’s worth back.

  305. Caped crusader Jan 28

    Getting a refund is great but people need to follow through and complain to the right places, this is somthing that should not be allowed to happen in the first place..

  306. G Moor,Jr. Jan 28

    I just received the same unknown $9.00 charge on my bill and called them to say I never signed up for this. I am now calling my BBB in RI

  307. Trina H. Jan 28

    A few years back me and my husband’s bank account was being charged this fee and we could not figure out where it was coming from. The bank done an investigation and still couldn’t figure it out so we ended up having to change our account number and now we are getting charged again.

  308. caped crusader Jan 28

    Trina, its coming from RESERVATION REWARDS alson know as WEBLOYALTY.com INC. the MAIN number to the corporate offices is 203-846-3300, the PRSIDENT of the company is VINCENT D’Agostino. Call and tell the to STOP. DEMAND a FULL refund and thell them you will complain to the Better Business Bureau, the FTC, and the attorney generals office and do just that, they have posted revenues of over 100 MILLION dollars last yeat, what more can I say??????

  309. Trina H. Jan 28

    I just got off the phone with them and I told them I would call the FTC or the state atty.and told them I wanted a refund and I wanted the service to stop immediately and he said I would receive my refund within 5-7 business days.He tried to tell me I was sent an e-mail which I never received.I was charged through Columbia House and I told him I never authorized the charges,I was charged 3 times this month alone.

  310. caped crusader Jan 28

    Trina, Remember, you DON”T have to be polite to a theif. There object is to make you think you overlooked something and YOU DID NOT!!!!! DEMAND A FULL REFUND and still submit a report to the BBB via the internet. you never autorized these charges, they may have hidden a disclaimer but thats wrong, I got a refund, I ripped them a new one. As far as them sending you a follow up e-mail, fist that NOT how a reputable company does business and 2nd, I have a spam folder for my e-mails they could have sent me a hundred e-mails, I would have never got one, REMEMBER, they STOLE you credit card number with your knowledge… GET YOUR REFUND and report these scum bags now!

  311. I hate these jerks Jan 28

    I just went onto my online banking and found a withdrawl for 9 dollars saying WLI*SHOPPERDISCOUNT 800-8898776 CT. Luckily I was talking to a friend online and mentioned it and he gave me this website. Without this website I wouldn’t have had a clue how to get my money back! We need to nail these bastards so the unfortunate people who dont know what to do will not have this problem in the future.

  312. Marshall Jan 28

    Same experience here, for the most part. One difference, however, I would recommend that if we really want to stop these guys we take a different approach to getting our money back. When they give you a refund of $9.00, it costs them $9.00, which they originally stole from you. There is no further damage to them. When you dispute the charge with your bank or cc issuer, they lose the $9.00 immediately, and are charged approximately $25.00 by their merchant processor for a chargeback fee. If their chargeback volume exceeds 1%, they will most likely have their merchant account shut down or suspended. This means they may not charge other people in the future and will likely go out of business. It should take about the same amount of time and effort for you, but could “put the hurt” on these scam artists. Just because they work with large companies, does not mean they are reputable, and you just mis-understood. I own a credit card processing company, and I know for a fact that I never agreed to the charges. Also, I went back to http://www.deepdiscountdvd.com and went through the steps of purchasing from them. The discount offer does not tell you anything about the charges or the membership at all. They are violating Visa/MC regulations, as well as perpetrating fraudulent transactions. Please dispute the transaction at your bank or cc company, instead of getting the refund. If your bank or cc company takes too long, or won’t reverse the charges, then you can always call back for your refund later.

  313. Marshall Jan 28

    Wow…I just found one of the greatest ironies on the planet. On http://www.webloyalty.com, they list their membership programs that are available to co-conspirators, err I mean partners, such as deepdiscountdvd.com and classmates.com. One of the programs is called “Wallet Shield,” which among other things gives the victim, err I mean member, $1000.00 is credit card fraud protection! I wonder if you can make a claim for CC fraud protection to pay you back for the membership fees that were fraudulent charged to enroll you in the CC fraud protection program! LOL…I just had to share that bit of irony.

  314. Caped crusader Jan 28

    It’s amazing that one of the features this bunch of crooks offer is fraud protection….They are the reason people don’t want to purchase on the internet, their damage goes beyond simply what they seal. Marshall, The first thing I did is report these A**holes as fraud to my credit card company, that’s a good bit of advise, I WISH ALL would do the same. The more complaints the BBB, and Credit card companies get, the sooner they will shut these crooks DOWN!!!!!

  315. Glenda Jan 28

    They nabbed me too!! Apparently they have attached themselves to other online ordering companies, They have agreed to cancel my “membership”… unauthorized by me, and to refund the charge to my account. (I will be watching for that refund.) Thank you for giving me the opportunity to voice my objection to this fraudulant practice.

  316. Teresa – New Mexico Jan 28

    I just received my second charge. This started almost immediately after I used Priceline for the first time. I plan to contact the company and demand my $18 back. Thanks for the valuable information provided by this site.

  317. Roboski Jan 28

    What a Scam ..OMG …I taked to a WLI*SHOPPERDISCOUNT Customer Service person .. There gonna refund my money ..”BEWARE” Any copons like $10.00 off your next purchase is false ..the’ll make you agree to some discount crap .. $10.00 off now ,Is $9.00 evey month Pffftt.. Rip offs !

  318. Matt Jan 28

    I was charged the $9.00 on my debit card but I never entered my email into the dumb pop-up that came up while I was ordering from MovieTickets.com. I saw the pop-up as a scam right away, yet MovieTicket.com(douchebags that they are) still sold my info. I made a claim with my fraud department at my bank and all will soon be resolved but right now there are only three words resonating in my head. MURDER, MURDER, MURDER!!!!!!

    I hope every single person working at WebLoyalty.com and all their corporate associates(also douchebags) get murdered only after watching their families be murdered first!

  319. Matt Jan 28

    I, of course would never endanger another person, no matter how much they angered me or stole from me. So for all those that took offense to my above comment realize that it is only my most sincere dream(hope) and I would never take and action against them that would jeapordize their life, liberty or their pursuit of happiness.

  320. Marc Jan 28

    I just noticed that I’ve been charged for the last 3 months. Even worse they raised the price to $10.
    Why doesn’t the government take action?

  321. caped crusader Jan 28

    the govenment won’t take action till WE COMPLAIN!!!!! Register a complaint with the BBB the FTC the IFCC and your attorney generals office, this is a HUGE scam with THOUSANDS of victims, they have made MILLIONS of dollars and only WE can stop it, report them to your crdit card company as fraud, do all you can, I am sure you work hard for your money, they sure don’t!!!! the company is WEBLOYALTY.COM INC. 101 Merritt Seven, 7th Floor, Norwalk CT 06851 203-846-3300 The Presedent is Vincent D’Agostino.

  322. Kathryn Jan 28

    I just noticed a $9 charge with WLI*RESERVATIONREWARDS… and another $9 with WLI SHOPPERDISCOUNT!!! I don’t know where it is from! I searched these companys on-line and found this webpage. Thank you so much! I intend to call them tomorrow morning to get my money back and cancel this subscription! This company should be stopped.

  323. Patrick Jan 28

    I had noticed this charge 2 months ago and figured it was something that I had purchased, like a video game. This caused several things to bounce and ended up costing a couple hundred dollars. It also happened again this month, I filed a fraud report with the bank and I also called and cancelled. I didn’t go through the hassle of demanding a refund since my debit card number is going to be changed… i’m only out 18 dollars plus the bank fees, but that’s a lot of money for a poor college student. Something has to be done about this, it almost caused my cell phone to get shut off.

  324. Kristi Jan 28

    I was recently charged by this company. I purchased Items on the LaneBryant website, and received an email stating that if i printed out a coupon I could get $10 off my next purchase, sort of like a rebate. I agreed to print it off by clicking “yes”, and I got several emails about some “reservation awards”, the I noticed a week later $9 missing from my account.

    So LaneBryant is a place that must have some sort of agreement with this company and are allowing this to happen

  325. Jose Jan 28

    Same here… No idea where they took my information from. I made a claim to the bank.

  326. Matt Jan 28

    We, each of use need to contribute to compile a list of all known corporate associates that work with WebLoyalty. We need to stop supporting companies that allow companies like WebLoyalty to rip us off!!!! Companies like Fandango.com, MovieTickets.com, EBgames.com, Classmates.com etc… these are all bad companies that want your money and want other companies to steal your money. Lets Work ZTogether to bring the DoucheBags down!

  327. Eli Jan 28

    It’s Paypal, all right. I’ve been getting charged 9 dollars for the reservation rewards thing they have for a few months now. I’ve probably lost around 50 dollars. Like an idiot, I didn’t really give it much thought, as I immediately assumed that it had something to do with fees after I sell items using paypal. Only now did it occur to me that this has nothing to do with selling, because I haven’t been active on eBay for months. I am looking all over my Paypal account on how to cancel this, but of course it is nowhere to be found.

    I am REALLY angry. Doing this to a starving college student? ARGH.

  328. Eli Jan 28

    Okay, I’ve dealt with it now and figured some things out:

    Reservation Rewards was offered to me after I bought an item from eBay, without all of its terms. All it said was, “save this much money next time you buy from this seller.” As I bought from this seller regularly, I said cool and click a check mark and clicked ok. Paypal automatically gave themm all my info so it didn’t seem like I was actually signing up for anything.

    If you want to cancel this, you cannot do it through Paypal. After searching around for an hour or so, I got this:
    1-800-732-7031
    Call that phone number, then wait to talk to somebody. Tell them you walk to cancel your account, and provide them with the address, email, zip code, and name you used for reservation rewards (should be the same as your Paypal), and after another 10 minutes on the phone it should be canceled. If you yell at them enough, they will refund your money very quickly; they crumple easily. It seemed that they probably got this a lot.

    Good luck, I hope my info helps.

  329. Alan Jan 28

    I noticed a $9 charge on my bill this month. When I called them, they said I signed up through riverdeep.com. I have NO idea what riverdeep.com is and I can guarantee that I haev never been to that site. This is a SCAM SCAM SCAM. Can you imagine if they collected $9 from every complaint on this web page alone, you are looking at about $900. Multiply this by 100,000 customers and they are smiling all the way to the bank. Someone in CT needs to have this stopped!!!

  330. Brandi Jan 28

    So I have to say that I did notice the charge before but somehow always thought it was something else. This month however I went online to check my account balance yesterday (as it is my debit card so its been taking money right out of my pocket)… I noticed the $9 and asked my roomate what the date was. When I realized the $9 had come out that very same day and I hadn’t used my card for well over a week… I got a little concerned. After some research with the bank I discovered 8 months of charges. $72 is a lot for a poor college kid like me. I was told it was from a purchase at Lillion Vernon. My credit union faxed me a plastic card dispute form to fill out but I called the company and told them point blank I wanted my $72 back.

  331. PISSED SAILOR Jan 28

    I just sent these guys a pretty long and detailed message requesting them to refund, if not that I will use all means required to sue them. I am in the navy and my uncles are lawyers. So I will have no fees to worry about with these guys. So if it comes down to it, They will be out more than 20 dollars, My uncle with take them for all they can. There net worth is around 20 million bucks, so we may have to put them into chapter 11.

  332. Yehuda Koren Jan 28

    I had the same problem. They charged me for $9 on June 5, 2005.
    I called them and they claimed that I signed through priceline.com, which is false.
    Anyway, they promised to cancel the charge and refund me. I’m waiting to see if they will do this…

  333. Kim Jan 28

    My boyfriend has gotten the same kind of charge, with the difference being it is Wli*shopperdisco 6 CT… our bank had not contacted him about this even though it is a highly unusual charge. We are from PA so I don’t know how they even got the CC #

  334. Tracy Jan 28

    I had the same thing happened to me. They claimed that I signed up for it through Columbia House. I let one month slide then called to cancel the next month. They told me that it would be cancelled and they would refund one month for me. So here it is three months later and I’m still being charged $9/month. So I’m really pissed now. I called back and asked them why didn’t they cancel or refund my money? Phillip, the so call rep said that it’s showing I asked to be cancelled but don’t know why I wasn’t. He said that he would be sure to cancel it then and refund my June payment to them. I was like hold the **** on. You mean to tell me that you are only gonna refund me one month when even you had to admit that I called two month prior. Then he said he would refund two months. I saw oh **** no. Let me speak to someone else. He put me on hold with an attitude and since I was completely ticked off at this point, I was filing a complaint with the Better Business Bureau. He had me on hold a long time because I was at the point in the complaint where all I had to do was say how much money I was disputing. A “supervisor” finally came to the phone and told me they would refund the entire amount charged to my credit card. I’m satisfied now, but I’m more ticked off now that I see that they run the same scam on millions of people. I think I will still file a complaint with the BBB.

  335. Ballinger Jan 28

    Now, it seems that CLASSMATES.COM is also an affiliate of othese crooks. They depend on people not noticing these charges or inquiring about them. On my credit card there are numberous charges of $20.00 each. They claimed that i signed up with them when subscribing to Classmates.com. Enough of this!!!

  336. Wade Cole Jan 28

    Less than a week ago my 17-year-old son’s checking account was hit with a $9 withdrawl, and he had no idea why. The withdrawing company is “WLI Reservation Rewards”. Now a lot of people might not even notice a $9 withdrawl unless they diligently balance their checking accounts. But his account is small enough that it was significant.

    Bank of America couldn’t help much to trace the company, because only a minimum amount of identifying information (the name) was posted.

    So I did some Googling, and immediately found many ripoff reports.
    My son says his only recent online transaction was the middle of May when he purchased a Star Wars ticket from MovieTickets.com. He doesn’t remember any popups during the transaction (but memory is a squirrly thing). HIs account was previously charged the correct $7.50 prior to the posting of this additional $9 charge.

    At the suggestion of Bank of America, we are transferring his account to a new account number, and waiting for his new debit card in the mail. Chances are very likely that this was to be a recurring monthly charge.

    The funny thing is, neither Bank of America, nor the institutions from the 2 reports above, seem eager to pursue the perpetrator. They’re willing to just reverse the charge. I wish I knew the best way to really nail this “WLI Reservation Rewards” place. I don’t think a judge would appreciate a company embezzling money from a minor!

  337. Rick McCloskey – OH Jan 28

    The ASS’s scammed me too, sevaral months went by when I didnt even notice, my bank says they know how to scam the system for bank fraud since the charges fall under 10 bucks they make it through the authentication process. I HATE THES BASTARDS!! they have hit my bank account for about 70 bucks and my credit card for about 40.

  338. Rick McCloskey - Jan 28

    why dont you do a class action law suit??

  339. Rick McCloskey - Jan 28

    why dont you do a class action law suit??

  340. Rick McCloskey - Jan 28

    why dont you do a class action law suit??

  341. Dana Jan 28

    I found “WLI SHOPPERDISCOUNT 800 8898776 CT” for $9 on my online statement, and googled it, every day I look at the statement and see things that I ask DH if they are his purchases, so we assumed this was just a gas purchase. Well, when I googled it and found this page, I lost my mind! I called the bank, asked how many times they have taken this money out? She said “visa will only refund 2 months” I said “that isn’t what I asked” she said “3 months” SO, I called 8008898776, and got “Rita”, Rita, when asked WHY I was being charged, asked for my name and zip code, I gave it to her, not a match (ugh) so now she wants my email address, I reluctantly gave that to her, thinking I was going to be spammed to no end, she still has no answers for me, so I ask her again WHY, and she tells me how I requested they “protect” me against people charging my account w/o my knowledge (der, they are charging me w/o my consent to protect me from charges from companies w/o my consent!) So, she asks me if there are any other names on my account, I give her another name, and BINGO there it is, she claims my husband, when purchasing tickets from movietickets.com requested their service for $9 a month! NO WAY, so I asked her to remove the $27, she said “how about I send you an email letting you know what a fantastic company we are” I said “no thanks, just refund the money” so she claimed it will be refunded within 5 business days, SO I will keep checking my account daily until it is credited! Good Luck everyone, it wasn’t as painful as I though! Oh, when I called back the bank to let them know what happened, I got someone else, and she says she sees WLI all the time on people’s accounts, and always wondered what it was! She was like “OMG< should I tell people it is a scam” I will keep you updated! Thanks for listening! Dana

  342. Geoff Jan 28

    I found the same thing. It was via PRICELINE.com. What a scam. They said they would remove it

  343. caped crusader Jan 28

    THE ONLY WAY to run these F**kers out of town is to file a complaint with the Better Business Bureau. The a–holes are Webloyalty.com INC (they have many names but this is the corporate name) 101 Merritt Seven, 7th Floor, Norwalk CT 06851, Presidet, who is driving a new Mercedes because of all of us, is Vincent D’Agostino. 203-846-3300, REPORT THEM , if you don’t no one will stop them, EVERY PERSON who has reported them has gotten ALL their money back, even if you settled it yourslf, REPORT THESE LYING STEALING A–Holes….!!!!!!!!!!!

  344. Pat H Jan 28

    I never even opened a travel-related web page or email and my checking was directly charged $9 two weeks in a row. They said my email address had to be entered twice to sign up. I hadn’t done this for anybody. All web orders were received and clear. Of course I never received any value for this erroenous subscription. Got my money back, but how did they get my account info?

  345. Byron Jan 28

    They too have screwed me out of seven dollars for four consecutive months. My bank cancelled my card and I’m recieving a new card and number. I am quite upset, but happy that it was only 28 bucks instead of 280.

  346. Evan (Wisconsin) Jan 28

    I was going through old mail while cleaning today and found an overdraft notice. I noticed it was during a time I should have had $2 in the bank. Upon further investigation, I found that this overdraft was from WLI Reservation Rewards. I investigated even further and found that they have been responsible for my past 2 overdrafts, and I have been charged at least since April. I will be going to the bank tomorrow to talk with their managers about filing papers on fraud against this company and possibly having my overdrafts be reversed. If anyone would happen to be up for starting legal action against this company, send me an email at diaperbaby@sbcglobal.net. I think they have been charging me since I made a book order on Amazon.com back in January, however at the present time, do not have the resources to confirm this. They have cost me a lot of money.

  347. Larry Jan 28

    Went through my credit card bill line-by-line this month. Did some research and realized Reservation Rewards has been charging me $7/month for over a year. I only got the latest month refunded. I am pretty burned up about this and have filed a complaint with the FBI Internet Fraud Division and my credit card company. I intend to file complaints with the CT Attorney General and other organizations mentioned by folks who have posted here. This company claimed my wife signed up for this membership on a Yahoo Shopping transaction. We don’t shop on Yahoo. The company could not tell us when the membership started or what transaction initiated the membership fee.

  348. Larry Jan 28

    Went through my credit card bill line-by-line this month. Did some research and realized Reservation Rewards has been charging me $7/month for over a year. I only got the latest month refunded. I am pretty burned up about this and have filed a complaint with the FBI Internet Fraud Division and my credit card company. I intend to file complaints with the CT Attorney General and other organizations mentioned by folks who have posted here. This company claimed my wife signed up for this membership on a Yahoo Shopping transaction. We don’t shop on Yahoo. The company could not tell us when the membership started or what transaction initiated the membership fee.

  349. Christy Jan 28

    June 21, 2005: I recently started Quicken and noticed the $9 charge as coming up in the scheduled charges automatically. I then did a Quicken search and saw the charges went back to February. I did a search online and found this website; called the 800 # for the company (800-732-7031 and got a recording to press 1, 2, 3 for questions with the account and one of the first things they then prompted for in the message was to get my credit card #. I hung up and called my credit card company and spoke to a representative and told them this was an errant charge and mentioned the complaints against this company and Better Business Bureau. They got a representative on the line from the company who explained that this was a promotional charge from November 2004 when I signed up through priceline.com for a hotel. I remember the promotion was to give me back $10 on my next priceline.com purchase and told the representive that I remembered the email but did not agree to the charge. I said since they had been charging me $9 a month that’s not a discount that’s a charge and I wanted it all refunded and canceled and he did, saying only that this wasn’t usual practice but that he could make an exception in my case. I was refunded $63. I think the only reason I had such a positive response from the company was because I went through my credit card to dispute the charge and get it refunded.

  350. Tom Jan 28

    We got hit by them too after a purchase from JOANN.COM. They will be hearing from me. I encourage all to contact the web site that victimized them and refuse to do business with them until they curtail the assocoiation with these people.

  351. Leo Jan 28

    I found this charge on my credit card too, and surprisingly I have been charged for 6m. Then I called them, them get me refunded and cancelled my membership.

  352. Emily Jan 28

    I just noticed a $9 charge appear on my bank statement for last month, logged onto my online account and there’s another $9 charge for this month that will show up on next month’s statement. I’ll be calling first thing in the morning to insist both charges be reversed. I haven’t bought anything online in months – I have no idea where this could have originated with the possible exception of Paypal.com to loan funds to a friend. There were no popups nor places to enter my email, however, so I doubt that may be the case (although Paypal has that information). I would also be interested in a class action.

  353. garey Jan 28

    They got me for 5 months, then I cancelled. I thought I was getting a $10 discount from JC Whitney Auto parts on my next purchase. JC Whitney defended the process and saw nothing wrong with it. I’ll never order from them again!

  354. Larry Jan 28

    As a follow up to my previous post…I got a full refund of $7 monthly charges dating back 23 months. How stupid was I to not catch this sooner.

    Anyway, I sent an email to both WLI Reservation Rewards and the parent company, Webloyalty, customer service departments stating that they are fraudulently signing people up for their service. Here is the email I sent.
    ——————————————————
    I spoke with a customer service representative today, Sue, and cancelled my membership with Reservation Rewards (#5854619). I never knowingly or willingly signed up for your services and demand a full refund of all membership charges from the day I supposedly agreed to become a member of your buying club. Sue was unable to identify the day the membership started or the transaction that triggered membership. A few hours of Internet research uncovered thousands of people who have been deceptively entrapped by your Internet scheme, defrauding them for months using your partnerships with online retailers and resellers.

    I expect a response from your company within 24 hours relating the exact transaction that triggered membership with Reservation Rewards and a full accounting of the total refund I will be issued. This information will be compared against past account activity of my credit card issuer.

    I am fully prepared to contact state and federal officials to report your abusive scam – Internet Fraud Complaint Center, the Attorney General of the State of Connecticut, the Attorney General of the State of Florida, the Better Business Bureau of Connecticut, and representatives of Congress in our respective jurisdictions – unless my demand is met.
    ——————————————————–
    Within 24 hours I received notification that all charges would be credited to my credit card account within 3-5 days. They actually followed through without question. Try it and be forceful; they are ripping us off in a legal fashion.

  355. Michae Jan 28

  356. MB Jan 28

    My son AND I both got caught because we did business with priceline.com and movietickets.com. From what I’ve read, it seems nobody cares,so all we can do is boycott the companies who deal with WLI. I will never buy anything online again from these companies. It’s a shame because I did so love priceline.com

  357. TONI Jan 28

    I got my cc statement this month and was charged $9.00 twice. One charge was for a refund that I surely do not know about. Why would they charge for a refund? I called the company and was told that they would drop my membership but my cc had been charged 6/13 $9.00 more dollars. I told them I expected a credit but was not promised anything. The Rep.(if you want to call him that) told me my info came from Lerner Catalog which I had had some transactions with. Called Lerner and quess what? They knew nothing about this company. I can not understand as the rest of you can’t why this is allowed to happen to innocent people and nobody does nothing.

  358. sushil Jan 28

    I was getting ripped for the last two months. First I called my credit card company (usbank) but they said that I need to call reservation rewards and try to get a refund first!
    In my case my wife has purchased from personalcreations.com and apparently reservationrewards has indeed sent email related to trial membership (i was able to search as she uses gmail) but she cannot recall selecting the option to enter into trial membership from reservation rewards. I am pretty impressed by their modus-operandi – make refunds and handle cancellations immediately so that your bank (or even bbb) wont pursue your complaint against them!!!! if anybody is driving a capaign against them then you can count me in!
    sushilkr at gmail dot com

  359. Ray Jan 28

    6/29/05– I got hooked, too, when I ordered something from Vista Print. I just sent them a “never will I order from you sneaky people again” email and plan to copy my complaint to the FTC as well as the CT address I picked up here. I run several websites and I shall place links to your blog so you’ll get even higher rankings in the search engines. More people should know and beware! BTW I have been promised more emails and refunds but I expect hell will freeze over first. I plan to ask all my credit card accounts to block any further charges from this organization. Thanks for your great blog. Iwill attache a copy to my complaint to the various agencies.

  360. caped crusader Jan 28

    The only way to stop the criminals is to report them to EVERY agency you can think of, and report them to your credit card as FRAUD, Don’t over explain, tell your credit card that you have fraudulent activity and it’s under the name of Reservation Rewards, AKA-Webloyalty.com. The guys are making MILLIONS on unsuspecting people and they have to be stopped!!!!!

  361. DaveW Jan 28

    Same thing happened to me after buying tickets through movietickets.com. The pop-up ad and link don’t make at all clear that you are signing up to a costly service. As soon as I noticed the charge I called the company and they have agreed to refund the $9.00 charge. It’s too soon to know if this will actually happen. Is this illegal?

  362. Ray Jan 28

    After getting onboard this blog and reading thru the long list of posts, I am struck by two facts.

    First that very few have complained anywhere except here-this amounts to low-level identity theft in my book and we should be all filing complaints to every agency that could possibly be involved.

    Second, the real power lies in walking away from merchants who wittingly or unwittingly are aiding them to continue. Stop using the merchants! Post a summary list of them, Adam, and let them know why! If a few of the merchants stop subscribing to their services, they will certainly get the message. I personally will be complaining to YAHOO on principle and moving my business email account to another venue. I have already withdrawn all future business from VISTA PRINT. It won’t happen overnight, but if enough get the idea and follow through, things could improve.

  363. DL Jan 28

    I received this same $9 charge. I called them and found out that it was in affiliation with http://www.allposters.com. Don’t buy from them! I never agreed to participate in such a ridiculous scam! Anyway, I called the WLI*SHOPPERDISCOUNT people, and they agreed immediately to cancel my membership. They kept reading from a card, so obviously this happens often. The “Attorney General” threat was a good tip; as soon as I said that, they immediately (in monotone – she’s heard this many times before apparently) agreed to refund my $9 within 3-5 days. Let’s hope I get it.

    I called allposters.com to admonish them for their affiliation (they do know) with this service, and they said a supervisor will call me back. Like I believe that…

  364. caped crusader Jan 28

    All you have to do is call the bastards and tell them you are reporting them to the various consumer protection agencies, The BBB, The FTC, The attorney Generals office and reporting them as FRAUD to your credit card company, I GUARANEE you will get ALL your money back, the Parent company is WEBLOYALTY>COM INC 203-846-3300, the A++HOLE president is VINCENT D’AGOSTINO, they are in Norwalk CT, even though you get your money back, REPORT THEM!!!!!!! It’s is the only way you, and all of us can stom them, to file a report to the BBB, it’s very easy, you can do it online, DO IT NOW!!!!!!!!!!!!!!! This company designed this site to decieve, they are FULLY aware of what they are doing, DON’T let them….

  365. Peter Van Dyke Jan 28

    I am a Connecticut consumer class action attorney that has been investigating WLI for some time. I am curious if a class action has been filed, and what, if any, individual results have been achieved.

  366. Peter Van Dyke Jan 28

    I am a Connecticut consumer class action attorney that has been investigating WLI for some time. I am curious if a class action has been filed, and what, if any, individual results have been achieved. pvandyke24@yahoo.com

  367. Art M. Jan 28

    I just took a look at my checking account this morning to find this same $9.00 charge from WLI*RESERVATIONREWARDS!!!!!! This pisses me off to put it mildly!!! I will get to my bank and report this ASAP!! All I did is look at a site last week or two ago. I’m not buying this crap.

  368. Dereck Jan 28

    I noticed a $9 charge on my online bank account from WLI*SHOPPERDISCOUNT 800- 06/18WLI*SHOPP. I called the bank, and they had no information for this charge except what I have above. I decided to search the web using copy and paste of the only thing I knew about it. I was shocked to see the many, many complaints about this company. I was able to find the company website and phone number to cancel the charges. 1-800-889-8776 wlishopperdiscountsandrewards.com

  369. leslie Jan 28

    I noticed a$9 charge on my debit card checking account statement. I looked back and saw 3 previous charges. I guess I had dismissed it earlier . I called and found out that I had enrolled with it using Personal creations to order address labels. I called them and had to be very aggresive and have them credit me for the past 4 months. I will see it it happens.

  370. Weldon Jan 28

    I noticed two charges of $9. One from walletshield.com and reservationrewards. com. contacted both and told them I did not remember jioning any such organizations. They are the same organization, when I was able to cancel one the other automatically canceled. They would not return my money. I had only ordered from haband.

  371. tom Jan 28

    i just joined the club :(

  372. chris & robin in jersey Jan 28

    We got stung as well, 2 months for a total of $18. Called the swines at WLI and said they would cancel and refund us. We are now waiting. Moral to the story, read your statements every month people!

  373. Susan Jan 28

    Got same thing with $9 out of my account. It was with Choice Hotels when I booked our vacation. Lesson learned here. I didn’t sign up for anything but told I was. SO I cancelled it. Hope that works. THanks so much for this site otherwise I would have never realized. Good luck to all.

  374. Nancy Jan 28

    I had the same $ 9.00 on my credut card and just now found out what it was. I am calling now to resolve this. I am contacting the attorney general in my state of WV

  375. STEVE H Jan 28

    I just noticed this same $9.00 charge on my credit card. How are there this many complaints on a company and they are still getting away with this. This is crap Thanks for the weblog I will be contacting this company to put a stop on this.

  376. don3bk, Belgium Jan 28

    I checked into the $10 rebate on next order from TigerDirect. It tuned out that this pop-up was the WLI trap. I have informed TigerDirect. Also, without much hope, sent email to WLI, explaining that I never intended to sign up for their service becasue I live abroad. Within a day i received a courteous reply, which informed me that I had signed up after placing an order with TigerDirect. They also would immediately cancel my ‘membership’ and refund the 6 payments already deducted. Money came into my VISA account as six $9 credits. —- I have learned two things: to check better before I click, AND some very questionable enterprizes can act politely.

  377. Doug Goodman Jan 28

    When I saw the recurring $9 dollar charge I googled for shopperdiscount ripoff and up came your wonderful site. With the knowledge I was not alone I called them and in 5 minutes I got all $18 back and found out that allposters.com was the culprit. I am now forwarding an envelope containing the details to the CA Attny General and emailing allposters that they have lost a customer for good. I won’t be buying much on the internet from now on and need to let these shopping sites know they are distroying their customer base. Thanks again for your valuable site.

  378. Wayne Jan 28

    I had the same $9 charge WLI*RESERVATIONREWARDS 800-7327031 CT on my credit card. I called reservationsrewards for cancelation and refund. They also gave a sales pitch and mentioned Choice Hotels. I called Choice Hotels and they admitted that reservationrewards was an affiliate company. I used the California Attorney General webpage to send my info to the AG, encouraging him to cooperate with the other state’s AG to put an end to this scam.

  379. Wayne Jan 28

    After reviewing my previous credit card bills, I saw that reservationrewards charged my card 3 times, starting in April soon after I made a reservation with Choice Hotels. I took the advice above and called CitiCards to have the charges reversed and have them investigate this company. They were going to charge me $108 per year for WHAT? What a SCAM!!!

  380. Skip Jan 28

    I called 1 800 732-7031 and spoke with Michelle at 8:55am this morning (7/15/05) and she told me that this all started due to a purchase from a merchant purchase on my credit card in March. She used my last name and zip code (as listed on the credit card) to look up the account. She has supposedly credited my card back $36 for 4 months of “membership”. The credit card statement stated the following: “WLI*RESERVATIONREWARDS.CO800-7327031 CT”. She said it was not policy to refund prior charges and I told her I didn’t care what their policy was and that she needed to dredit my account back for all charges. I told her I felt this was fraud and that started to get her attention. The merchant was unaware of any connection and to their credit will investigate the matter further.

  381. Skip Jan 28

    I called 1 800 732-7031 and spoke with Michelle at 8:55am this morning (7/15/05) and she told me that this all started due to a purchase from a merchant purchase on my credit card in March. She used my last name and zip code (as listed on the credit card) to look up the account. She has supposedly credited my card back $36 for 4 months of “membership”. The credit card statement stated the following: “WLI*RESERVATIONREWARDS.CO800-7327031 CT”. She said it was not policy to refund prior charges and I told her I didn’t care what their policy was and that she needed to dredit my account back for all charges. I told her I felt this was fraud and that started to get her attention. The merchant was unaware of any connection and to their credit will investigate the matter further.

  382. kelli Jan 28

    Add me to the list! looks like when I signed up for classmates.com they got me too. Luckily I saw the first charge as I check my statements on the internet daily and noticed the $10.00 charge, I called WLI spoke to Arlene who immediately offered to cancel and refund my $10.00 within 3 to 5 working days so we will see. Also I am now sending a scathing E-mail to Classmates.com!! Thank you so much for this website!

  383. Ray Jan 28

    Back again after a bit of activity. Have posted complaints with three agencies. There’s a set of links on my site that I have repeated below:

    FBI Internet Fraud Division (IFCC)
    FTC – The Federal Trade Commission
    and The Better Business Bureau.

    Hey, Adam, as I say in a little note on my site, along with a link back here, this may be worth a fork in your Blog, or if you don’t want to do that, I’ve got lots of webspace and software available to start a whole new blog on the subject. Appreciate any and all feedback on going further, grp at tempsensor dot net.

    Peter, I would be interested in learning more about a class action suite, too. I have a relative who is an unreasonable class action specialist in California- he never gives in in a matter of law, he says, a wronged person deserves the protection the Constitution provides.

  384. Sven Jan 28

    I had the very same problem : WLI*SHOPPERDISCOUNT AND WLI*RESERVATIONREWARD both charged me $9 per month. I cancelled both and they promised me the refund. I don’t understand why credit card companies don’t ‘blacklist’ this company.

  385. Jimmy Vo Jan 28

    We have to stop this damn WLI company. I just checked my credit card, I got $9 charge to my account for the last 8 months. Please someone knows the law tell us what to do with this company. This is crazy…

  386. HOODWINKED Jan 28

    ME TOO! THE CHARGE ($9.00)JUST HAPPENED TO MATCH MY MONTHLY CHECK ACCOUNT FEE. SO IT HAS GONE UNNOTICED FOR SEVERAL MONTHS. THANKS FOR SHARING THE KNOW-HOW TO GET THIS SCAM BUSTED!

  387. Andrea C Jan 28

    They got me too! I’m going to contact the Mass. Atty Gen. with a letter. We all should!

  388. Damian Jan 28

    Thoose ……. goot me too.I don’t understand why credit card companies don’t ‘blacklist’ this company.

  389. Gina S Jan 28

    I just received the $9 charge and called to cancel. When they asked me…for security purposes…to verify my address…I asked them…”for my security purposes…what address to you have for me.” They did not have a comment, but said they would issue my refund and canel my “membership.”

  390. Gina S Jan 28

    I just received the $9 charge and called to cancel. When they asked me…for security purposes…to verify my address…I asked them…”for my security purposes…what address to you have for me.” They did not have a comment, but said they would issue my refund and canel my “membership.”

  391. Julie W Jan 28

    I just got the $9 charge when I bought software from Broderbund. I called and got a refund and they stopped the charges. I told them I would be reporting them to the Better Business Bureau !! This is the SECOND time this has happened to me in 2 months !

  392. Adam Freund Jan 28

    I had the same 9.00 charge. Add me to the list

    adam_freund@hotmail.com

  393. Peter Jan 28

    Just found it on “welovemacs.com”, a Yahoo store site. I sent an email to the president of the company, referencing this page, suggested he might want to take action to disassociate his company from this scam. I’d recommend others do this too. As Kerry says, this scam is for the most part perpetrated without the knowledge of the business owner, who trusts the provider of the online store service. Any legitimate business person is very conscious of their image and I’d expect some positive results when they’re made aware of what
    s going on.

  394. YK Shin Jan 28

    I also charged $18 for two months from this fraud company, moreover, it charged me when I have no money for that account. So bank also charged me for negative account, $30!!! I feel very terrible now.

  395. Terry Jan 28

    I noticed the $9.00 charge last week on an account that was being closed. I looked back and found 6 months worth of charges. I googled and found this site.
    I called the number on the credit statement and asked to be removed from this “service” and would like a refund. I got my money back within three days.
    Turns out that I also was roped in via fandango.com

  396. Nicholas Moore Jan 28

    The same thing just happened to me. I googled reservation rewards and alot of scam links came up. I emailed their customer service and told them I need my $9.00 back and to be removed from their list.

  397. WhiteJediGuy Jan 28

    I e-mailed them for all the information they have on me and how they got it. I just looked through a few of the comments above and saw that movietickets.com was part of the whole ordeal. I am a programmer myself and work with the web constantly as a web designer as well. I remember seeing reservationrewards and purposely not checked it. I am just confused on how “3 emails” never showed up!?!?!? Great thing happen over vacation… Another annoyance is, is why is it that a transaction and ONE email would take a whooooole month just to get to my email. I had to click on “lost password retrieval” on the site to get the email and noticed it wasnt just “9 dollars” it was monthly. I hope I am included on something protesting this fraud fest. Stevo

  398. Vicki Jan 28

    I recently noticed that I had been scammed so I searched on google for the phone number and landed on this website. It turned out that the company has been charging $9 each month on the same date on my debit card. At first I thought it was something I bought, but then I realized that I hadn’t bought anything this month. I called my bank and they said that it has been happening ever since February. So it appears that the company has taken $54 from my bank account. I’m getting my money back from my bank and they filed a fraud claim.

  399. Sam Jan 28

    Thank you so much. This web address was the only one that came up when I searched for the charge online. I did everything automatically without talking to one of their representatives, hopefully I will get my money back and never be charged again. I will look at my credit card statements more closely from now on. Thanks again.

  400. Frank Jan 28

    Man…. I got got charged $9.00 this month from this f u cking service.

  401. Brian Jan 28

    WLI*SHOPPERDISCOUNT 800-8898776 CT got me $18 so far.
    I order stuff online all the time. Could have been anywhere…Very weak!

  402. Kris Jan 28

    Noticed 2 9.00 charges from WLI*Shopperdiscount and WLI*Reservationrewards.com. Got nailed thru lanebryant.com. BEWARE. Got the 800 number with the assistance of credit card company. Got refund and membership cancelled. Kris

  403. Jason Jan 28

    Did my routine check on my bank statement, saw the charge, did a “Google” on this company, found their website, knew I didn’t sign up this stuff (I never so), did another search for RR Scam and got this site. Called RR and will be getting my refund. I asked “Melissa” how many sites RR is affiliated with and was told “Over 80,000.” I rarely click on “pop up” ads but I did when purchasing movie tickets (the site is already listed on this blog) online thinking the “offer” was from the movietickets.com.

    The number one issue I have with this company is that they pull one’s credit card information and such from the company one just purchased X from when company X and the buyer (me) doesn’t know this is happening. Even if one has gotten a refund I suggest filing a complaint to every link Ray posted above.

    Thanks Adam for saving me time by having this included in your blog.

    -Jason

  404. Garry Jan 28

    I just received a $9.00 charge on my debit card fm WLI*SHOPPERDISCOUNT 800-8898776. THANK YOU for posting this information, to help people understand this is a scam. I called today and cancelled my “subscription.” Be sure to use dialing option #0, not #1 (the latter asks for your credit card to cancel).

  405. Faisal Jan 28

    they nailed me to. but i got them to reverse the charge.
    someone should take them to court.

  406. Richard Jan 28

    Add Drugstore.com to the list of websites which are hooked to this scam. They seem rather snooty about it when it is called to their attention, acting as if I chose to be scammed rather than Drugstore.com chose to do business with a scammer.

  407. CK Jan 28

    They did the same thing to me. Please send them to jail.

  408. Seth Beebe Jan 28

    I want to see these guys go down. I am in a job that makes me do background checks on lots of people and these idiots ripped me off. Here is What I did. I filed Criminal Charges against them. I am filling a lawsuit against them for the max amount allowed under Alaska Law as a small claim lets see them bring their butts up here. Here is who you can sue and there home addresses I got this information legally from the CT Sec of State Website:
    Vincent R D’Agostino Home Address: 45 Turkey Hill Road South Westport CT 06880 he is the President. Richard J Fernendes (CEO) 129 Quarterhorse Lane Fairfield CT 06430. Stephen L Green (Director) 10 Chalmers Landing Westport CT 06880. Everyone please use this info go file a small claim lawsuit against these guys! report them to the FBI, your local Police. Hell lets all write them also. Everyone think about this they only took me for 2 months I reconcile my accounts. But if they do this to 100,000 people that is 900,000 dollars. DO NOT LET THEM GET AWAY WITH THIS. Let us as Amedricans let them know we will not stand for this. Now go out and sue each of these guys. After they have to travel to all 50 states and hopefully overseas also maybe they will go down!!!!

  409. Jon Guzman Jan 28

    Yet another victim. They got me for 2 $10 charges from “reservation rewards” and “discountshopper”. Maybe we can all get together and file a huge lawsuit against these criminals. Make this “Mr. Vincent R D’Agostino” guy feel what its like to have money taken from him.

  410. Richard Jan 28

  411. Richard Jan 28

    I was ripped off from UBid.com then again. No more Ecommerce for me.

  412. Donna Jan 28

    AP9*GALLERIAUSA showed up on my bank account statement for 14.95 twice and twice for $1, and i have no idea who they are.

  413. pam Jan 28

    Okay so I am stupid, I was bidding om priceline and then after the bid was complete this little screen pops up and offers this. Since i I am going on vacation and it offered discounted theme park tickets, i thought why not? Well try to click on one of those coupons! this is what i get back “We are unable to log you in to the SaversGuide site at this time – please try again. If you continue to have difficulty, please contact the party who provided you with this link. THe site reservation rewards brings you to is entertainment.com yet (it seems to be yet also connected with them) I contacted the stupid enotact link and complained and have yet to hear from them. But when I called and got the recording, it did say if you wanted to cancel simply “press -what ever number it was” I guess I better call back and start pressing. Then I am goin to email this entire page to them and Priceline. Thanks for the input. I only wished I would have researched reservation rewards (like i do everything else usually) before I clicked yes!

  414. Hans Jan 28

    Several months ago I discovered a $9 charge on my credit card bill from ReservationRewards.com. Questioned my wife about this charge. She had not signed up for this service. However, she had purchased movie tickets on line. I canceled the membership. Again I have discovered a $9 charge on my credit card bill, this time ShopperDiscount.com. I also found a Fandango.com charge on my card charged by my son. Thanks to this web site I made the connection.
    Charges other than what is purchased must clearly be stated at the time of purchase or it will be considered fraud. I am not willing to purchase anything on the Fandango web site to examine the “words” that are used to explain what one agrees to by clicking ‘yes’ to the discount offer. Can someone please share the wording with all if you recently made a purchase on one of these sites?
    I recommend that we boycott the sites that partner with ReservationRewards etc. and e-mail friends with advise from our experience and the e-mail should encourage forwarding the e-mail to others. The e-mail should include the listing of the sites that trap consumers.
    Always read the fine print first in any transaction!!!

  415. Hans Jan 28

    An update on above comments: Called ShopperDiscount.com and explained I had not signed up for this service. I was told that a purchase made on the Chadwick’s website (women’s apparel) had included the agreement to try the service free for 30 days. I insisted on a refund for the three months of charges. The receptionist insisted only the last month could be refunded. When I gave them the choice of a full 3 month refund or legal action she agreed to a full refund. An e-mail confirmation was sent immediately. Add Chadwick’s to your list of sites that trap consumers.

  416. Dave Jan 28

    After reviewing several bank statements, I noticed that I had been charged by Reservation Rewards since October (so I don’t keep up on these things like I should). I searched the Internet and found this sight before I called them. The first time I called them, they would not refund my money. The guy I talked too was very pissy. When I asked how I got signed up, they said that it was through some site that I had never been to (which I verified later). I called back and talked to the same guy (who pretended not to be the same guy, and I pretended not to know the difference). This time, he said that I had signed up through an online flower shop. This time he said he would refund all my money. I’m usually very careful about things on the Internet. It’s scary that there are so many of us who have been unwittingly taken advantage by these con artists.

  417. Fawn Jan 28

    Last month I noticed a charge from Reservation Rewards for $9.00. I had no idea what it was so I look them up on the net and found this page along with a couple others and seen all these people complaining about the same thing. So I found the number called and complained and the said they cancled my subsciption and then I had to call back to get my money refunded. Now, normally I don’t check my credit card statement – but for whatever reason this last month I did. Luckly, it was the first and last time they charged me. Like many others they told me I said up for it and blah blah blah! What a Scam!!! They said I purchased airline tickets through priceline.com which is a lie! I purchased airline tickets through cheaptickets.com. I had been on priceline looking but never ever purchased tickets from there. I hate to make cheaptickets look bad – because they really do offer good prices but they should not let reservation rewards do this to their customers!! Thanks to everyone for putting their comments on here! Maybe someday this will have to stop!! The best of luck to all of you!

  418. Jennifer Jan 28

    I was scammed too for the same $9.00 when I bought movie tickets on movietickets.com.

  419. Jon Jan 28

    if you get charged by SHOPPER DISCOUNTS at 800-889-3776 you must call and tell them you want all your payments retroactively reversed. They are cheats.

  420. Seth Beebe Jan 28

    Update on my posting above. The steps I took worked they refunded all of my money and they called me at work apologizing saying there was a “misunderstanding” they also immediately refunded all of my money. It does not matter though I am still suing them. I don’t even care if I win any thing at all I just want to be a pain in their collective rear ends. Please if you have been scammed by this company report them to the FBI, it is fast and easy and can be done on line. the more complaints they get maybe some Government Official will get off of their butts and go to work. It doesn’tcost too much to do a small claims against them and if they do not show in court then you will have a default judgement. If they do go to the internet and print out every complaint you find they can not very well fight that, these guys are rich from ripping us off so you will be able to collect. Lets take charge and fight back show these jerks that we will not take it and we will make a stand.

  421. Seth Beebe Jan 28

    Another update. I also filed a complaint with TRUSTe they are a Non-Profit Organization that is “supposed” to certify that companies are legitimate and not commiting fraud or sharing your information. They put a symbol on the web site that they certify. Reservation Rewards is certified by them and I told them what happened to me and literlly thousands of others. They said that they did not violate any of their policies. I thought I would let everyone know not to trust them either. Again that is TRUSTe they are NOT the watchdog group they say they are. No suprise there.

  422. Paul Magers Jan 28

    This $7.00 charge on my credit card statement has been going on for months….and I am finally finding out what it is all about. I appreciate the fact that I was able to locate your information…

  423. Ping Shu Jan 28

    I was charged $10 by WLI ShopperDiscount CT for two months. I never sign up with this company. I wonder how they got my checking account number. It is so terrible.

  424. Mohan Jan 28

    I too got charged $9.00 bucks for two months under this transaction…this is horrible

  425. Renee Jan 28

    I started noticing $9 charges in February (a month after purchasing airline tickets online) but had also bought 3 magazine subscriptions for similar amounts so I didn’t pay much attention. After checking my bank account, I see that they have been taking $9 out of my account an approximately the same day of the month for 6 months. I copied WLI*SHOPPERDISCOUNT into google and found this site. Thank you for comfirming my suspicions, I will call them immediately!

  426. Renee Jan 28

    I called and found out I got scammed after ordering a poster from AllPosters.com. Luckily I got the whole “that is not our policy but I will make an exception for you” and I got all of my money refunded! If action is going to be taken against these companies, I would be happy to help in any way I can. THANK YOU SO MUCH FOR MAKING THIS WEBSITE :D

  427. Gene Jan 28

    Thrify Nickle in Fl got our Visa number and a one time e-mail address through Yahoo. We have been charged for 8 months for $9.00. Called WLI and they said we signed up with them using the one time e-mail address. I told them I have never used the e-mail address and told them I was calling Visa. They said them said they would cancel my membershio and refund all 8 payments. We are contacting Visa as they should have given them a mechant number.

  428. Gene Jan 28

    Thrify Nickle in Fl got our Visa number and a one time e-mail address through Yahoo. We have been charged for 8 months for $9.00. Called WLI and they said we signed up with them using the one time e-mail address. I told them I have never used the e-mail address and told them I was calling Visa. They said them said they would cancel my membershio and refund all 8 payments. We are contacting Visa as they should have given them a mechant number.

  429. Marge from Maine Jan 28

    Just saw two $10 charges on my checking account online. After reading some of the comments on this site, I believe that this may have started with Classmates.com for me. What a hassle!

  430. Robert Jan 28

    I was charged in July and now August for $12.95. One was named AP9*GALLERIAUSA 800-411-8104 the other is AP9*PASSPORTTOFUN 888-840-6303. I have no clue what this charge is and have called Arizona’s state attorney general.

  431. James Jan 28

    These bastards got me after i purchased some products from JC WHITNEY…disguised as a free $10 coupon that enrolled me into their service…charged $9 twice before i caught it!

  432. Robert Jan 28

    Found out how I was scammed. I purchased some business cards from a company called http://www.vistaprint.com
    When you buy something they have a scam that says you’ll get $10 off your next order by clicking the link. Then like magic you never receive anything but a email saying that you have joined passporttofun & galleriausa. No billing ever arrived at my address or anything else. See below :
    Welcome to Passport to FunSM! You’re receiving this email because you accepted a special invitation from VistaPrint.com to try Passport to Fun. And remember, you are eligible to get $10 Cash Back on your next purchase from VistaPrint.com! Simply Click here for details.

    Start saving right now – simply click the URL below!

    SO BEWARE OF THIS SCAMMERS!!!!

    THey said they would refund August but I’m out for the two charges in June at #12.95 each. I have reported them to the bbb and have contacted our Attorney Generals Office and suggest others to do the same. This is just wrong. I will not be doing anymore business with Vista Prints due to this. Thats sad they have always done a nice job. I have contacted them and still waiting for an call back and an answer. Will update you when I find something out. Let’s STOP these SCAMMERS!! Thanks for puttin this site up,, your AWESOME!!

  433. Robert Jan 28

    Found out how I was scammed. I purchased some business cards from a company called http://www.vistaprint.com
    When you buy something they have a scam that says you’ll get $10 off your next order by clicking the link. Then like magic you never receive anything but a email saying that you have joined passporttofun & galleriausa. No billing ever arrived at my address or anything else. See below :
    Welcome to Passport to FunSM! You’re receiving this email because you accepted a special invitation from VistaPrint.com to try Passport to Fun. And remember, you are eligible to get $10 Cash Back on your next purchase from VistaPrint.com! Simply Click here for details.

    Start saving right now – simply click the URL below!

    SO BEWARE OF THIS SCAMMERS!!!!

    THey said they would refund August but I’m out for the two charges in June at #12.95 each. I have reported them to the bbb and have contacted our Attorney Generals Office and suggest others to do the same. This is just wrong. I will not be doing anymore business with Vista Prints due to this. Thats sad they have always done a nice job. I have contacted them and still waiting for an call back and an answer. Will update you when I find something out. Let’s STOP these SCAMMERS!! Thanks for puttin this site up,, your AWESOME!!

  434. Robert Jan 28

    Found out how I was scammed. I purchased some business cards from a company called http://www.vistaprint.com
    When you buy something they have a scam that says you’ll get $10 off your next order by clicking the link. Then like magic you never receive anything but a email saying that you have joined passporttofun & galleriausa. No billing ever arrived at my address or anything else. See below :
    Welcome to Passport to FunSM! You’re receiving this email because you accepted a special invitation from VistaPrint.com to try Passport to Fun. And remember, you are eligible to get $10 Cash Back on your next purchase from VistaPrint.com! Simply Click here for details.

    Start saving right now – simply click the URL below!

    SO BEWARE OF THIS SCAMMERS!!!!

    THey said they would refund August but I’m out for the two charges in June at #12.95 each. I have reported them to the bbb and have contacted our Attorney Generals Office and suggest others to do the same. This is just wrong. I will not be doing anymore business with Vista Prints due to this. Thats sad they have always done a nice job. I have contacted them and still waiting for an call back and an answer. Will update you when I find something out. Let’s STOP these SCAMMERS!! Thanks for puttin this site up,, your AWESOME!!

  435. Robert Jan 28

    Found out how I was scammed. I purchased some business cards from a company called http://www.vistaprint.com
    When you buy something they have a scam that says you’ll get $10 off your next order by clicking the link. Then like magic you never receive anything but a email saying that you have joined passporttofun & galleriausa. No billing ever arrived at my address or anything else. See below :
    Welcome to Passport to FunSM! You’re receiving this email because you accepted a special invitation from VistaPrint.com to try Passport to Fun. And remember, you are eligible to get $10 Cash Back on your next purchase from VistaPrint.com! Simply Click here for details.

    Start saving right now – simply click the URL below!

    SO BEWARE OF THIS SCAMMERS!!!!

    THey said they would refund August but I’m out for the two charges in June at #12.95 each. I have reported them to the bbb and have contacted our Attorney Generals Office and suggest others to do the same. This is just wrong. I will not be doing anymore business with Vista Prints due to this. Thats sad they have always done a nice job. I have contacted them and still waiting for an call back and an answer. Will update you when I find something out. Let’s STOP these SCAMMERS!! Thanks for puttin this site up,, your AWESOME!!

  436. Matt Jan 28

    I am 17 and have just recently opened a checking account. On 07/07/05 i noticed a charge by them, at the time i thought nothing of it. But this past august i recieved another charge, i looked them up and found this. I just called the number and they supposedly have canceled the subscription that i never signed up for in the first place. The only places i had used the debit card at before this charge was PayPal, EBGames, Amazon, and Tiger Direct (although their charge came in the day after). I am going to contact my Attorney Generals Office tomorrow. Has anyone ever been sucessful in getting a refund?

  437. Shannon Jan 28

    i’m a 20 year old college student who just realized this scam on my bank account records along with others! what should i do? i have never signed up for this or any sort of reservation, i’m in frickin college!

  438. Bill Jan 28

    After being scammed by this crew, I wish there was a Robin Hood Hackers Society to protect the internet world from scum bags like this.

  439. Alper Jan 28

    I got ripped too!! EBGames is the accomplice and I can’t believe they managed to pass my credit card info in such a devilish way. I already reported them to Internet Fraud Complaint Center of FBI (www.ifccfbi.gov) and Califonia Attorney General Consumer Affairs. Tomorrow morning I’ll be calling them to yell and get my money back. Infuriated and shocked that they can still do business after more than a year of thievery. I wish I was in Connecticut. Grrrr….

  440. Erin Jan 28

    Thank you Adam, for putting this on your blog. I was checking my bank statement online and was thinking, “Who are these people?” So I am calling them right now. Thanks fellow commentors so I will know what to say. Sure, it’s only $7 but that’s my $7!

  441. Billy Jan 28

    I just found out they’ve been billing me since Dec 2004 when I bought from AllPosters.com. The lady who answered the phone hem and hawed arounnd offering me one month’s refund but I stayed on her until she said she would refund all 8 months. My next call is to my credit card company.

  442. Shanna Jan 28

    Yep, same here! Only mine was from Critic’s Choice Ent. When I went to google to check out this company, this popped up. I bought airline tickets from Expedia.com back in June and after seeing this, made the connection. Since then I have been receiving $9.00 charges. I was immediately alerted the first time I noticed the charge and then in looking in my past account transactions, noticed it going on for months now. Thank you for the website!

  443. Jim Jan 28

    I got mine from buying movie tickets online. Haven’t been
    able to contact the company yet, but…

  444. Anthony Jan 28

    Same thing here. How can this many people be ripped off and nothing has been done about it?

  445. ALVEY Jan 28

    This practice really stinks up the internet. I’m surprised the banks, creditcard companies, and websellers don’t band together to stop this kind of stuff before all confidence and trust in dealing on the internet is gone. Count one more victim who is getting redress with the help of this website. Also one more person going back to brick and mortar stores for all their dealings. At least you know where to go for a dispute with them and what jurisdiction to sue them in when they misbehave. Thanks for the website.

  446. Tom Jan 28

    WLI has been billing me since October of 2004 (10 months!)after my wife made a purchase from “Chadwicks”. I spoke with a rep from WLI and she said my wife clicked on a $10 coupon button. The button advertised receiving $10 back on your next purchase from Chadwicks. Once she clicked on the button she was taken to the Reservations Reward Website and checked some boxes under the assumption that she was still on a Chadwicks page and filled out her email address to receive her $10 discount. The representative at WLI said that my wife was agreeing to their contract by filling out her email address 2 times! What a crock! I asked the representative if there was anywhere on their website that my wife had filled out our credit card information and that they had indicated they would bill our credit card $9 every month. I asked the representative if my next step needs to be contacting the Connecticut Better Business Bureau. The representative said that she would refund the $90 back to our credit card account. Why is this company still in business!!

  447. Scott Rowley Jan 28

    Hello,

    I live in England and my father had ordered some medication from a company called drugstore.com in May 2005. It’s now August 2005 and he’s just noticed two $9 charges on his credit card statement. TravelValuesPlus.com and Reservation Rewards. I tracked down the websites for these companies and suprise surprise they’re identiacal in all but name!

    The website addresses are:

    http://www.travelvalueplus.com
    http://home.reservationrewards.com/rrcontact.asp

    On the site I typed in my fathers e-mail address in the members log on box and just typed in jargon for the password. I then clicked I’ve forgotten my password and had it e-mailed -to me. This enabled me to log onto the website as a “member”. (Incidently, the password was “quarter92rake”, which meant nothing to us!).

    From there I was able to get a membership number and find out exactly when the account had been created, useful when trying to deduce how the scam occured. My father has contacted his credit card company and requested a new card. I’ve cancelled the membership account from the website and intend to ring them too.

    This website is VERY useful and has enabled us to fully work out the scam with the “$10 refund” button at checkouts.

    Are there any other folks from outside the US who’ve been affected by this scam? My father had the medication delivered to a friends address in the US so it could be that that is why it happened to him.

    My father was buying medication to help prostate cancer sufferers in a support group that he runs having had the cancer himself. These fraudsters aren’t just greedy, they’re sick. Having read many of the above posts there are students, elderly people, sick people, people from all backgrounds. They’re not targeting rich people, just anybody they can steal a quick $9 from. It’s disgusting and it must be stopped.

  448. Scott Rowley Jan 28

    Hello,

    I live in England and my father had ordered some medication from a company called drugstore.com in May 2005. It’s now August 2005 and he’s just noticed two $9 charges on his credit card statement. TravelValuesPlus.com and Reservation Rewards. I tracked down the websites for these companies and suprise surprise they’re identiacal in all but name!

    The website addresses are:

    http://www.travelvalueplus.com
    http://home.reservationrewards.com/rrcontact.asp

    On the site I typed in my fathers e-mail address in the members log on box and just typed in jargon for the password. I then clicked I’ve forgotten my password and had it e-mailed -to me. This enabled me to log onto the website as a “member”. (Incidently, the password was “quarter92rake”, which meant nothing to us!).

    From there I was able to get a membership number and find out exactly when the account had been created, useful when trying to deduce how the scam occured. My father has contacted his credit card company and requested a new card. I’ve cancelled the membership account from the website and intend to ring them too.

    This website is VERY useful and has enabled us to fully work out the scam with the “$10 refund” button at checkouts. Many many thanks to you Adam.

    Are there any other folks from outside the US who’ve been affected by this scam? My father had the medication delivered to a friends address in the US so it could be that that is why it happened to him.

    My father was buying medication to help prostate cancer sufferers in a support group that he runs having had the cancer himself. These fraudsters aren’t just greedy, they’re sick. Having read many of the above posts there are students, elderly people, sick people, people from all backgrounds. They’re not targeting rich people, just anybody they can steal a quick $9 from. It’s disgusting and it must be stopped.

  449. Scott rowley Jan 28

    Hello,

    I live in England and my father had ordered some medication from a company called drugstore.com in May 2005. It’s now August 2005 and he’s just noticed two $9 charges on his credit card statement. TravelValuesPlus.com and Reservation Rewards. I tracked down the websites for these companies and suprise surprise they’re identiacal in all but name!

    The website addresses are:

    http://www.travelvalueplus.com
    http://home.reservationrewards.com/rrcontact.asp

    On the site I typed in my fathers e-mail address in the members log on box and just typed in jargon for the password. I then clicked I’ve forgotten my password and had it e-mailed -to me. This enabled me to log onto the website as a “member”. (Incidently, the password was “quarter92rake”, which meant nothing to us!).

    From there I was able to get a membership number and find out exactly when the account had been created, useful when trying to deduce how the scam occured. My father has contacted his credit card company and requested a new card. I’ve cancelled the membership account from the website and intend to ring them too.

    This website is VERY useful and has enabled us to fully work out the scam with the “$10 refund” button at checkouts.

    Are there any other folks from outside the US who’ve been affected by this scam? My father had the medication delivered to a friends address in the US so it could be that that is why it happened to him.

    My father was buying medication to help prostate cancer sufferers in a support group that he runs having had the cancer himself. These fraudsters aren’t just greedy, they’re sick. Having read many of the above posts there are students, elderly people, sick people, people from all backgrounds. They’re not targeting rich people, just anybody they can steal a quick $9 from. It’s disgusting and it must be stopped.

  450. Laura Jan 28

  451. Laura Jan 28

    I have also been scammed. They have been taking 10.00 out of my acct 2x/month for the past 2 months. I filed a complaint with the bank who reimbursed me the funds and I also filed a police report. These people should not be able to get away with this

  452. dave c Jan 28

    i had the same problem, bought something on EBgames.com and it springs up and says nothing about credit card, it automatically takes your money without putting info into them so i called them last night demanded my money of my bank will be involved, and sure enough i got an email saying, they are giving money back.

  453. Elizabeth Jan 28

    I just received the first charge of $9.00 thanks to online banking. Thanks to you all who network to stop these losers of taking other peoples money without authorization!

  454. Andrea Belard in CHICAGO Jan 28

    Hello everybody, I must admit it felt a little encouraging to see that I was not the only one being ripped off like that, they had been taking my money since June 2004 and I didn’t even notice since it’s not a big monthly amount. I already started a chain e-mail advising everybody I know to pass it around and be careful with those websites and especially with this Reservation Rewards people.
    I just finishing filing a complaint with the “Internet fraud complaint center” which happens to be part of the FBI. Pleasae take 5 minutes to file your complaint. They might not care if they get one (mine) buyt maybe if they get a couple hundreds (from all of us here) they will start paying attention.
    The website is http://www.ifccfbi.gov/index.asp
    You can contact me at huesito62@hotmail.com if needed.

  455. Ruth (Oregon) Jan 28

    Aug 20 05
    Same swindel here in Oregon. I have reported the scam to my bank, to Better Business Bureau and the Attorney General’s office.

  456. Andrea Belard in CHICAGO Jan 28

    Hello everybody, I must admit it felt a little encouraging to see that I was not the only one being ripped off like that, they had been taking my money since June 2004 and I didn’t even notice since it’s not a big monthly amount. I already started a chain e-mail advising everybody I know to pass it around and be careful with those websites and especially with this Reservation Rewards people.
    I just finishing filing a complaint with the “Internet fraud complaint center” which happens to be part of the FBI. Pleasae take 5 minutes to file your complaint. They might not care if they get one (mine) buyt maybe if they get a couple hundreds (from all of us here) they will start paying attention.
    The website is http://www.ifccfbi.gov/index.asp
    You can contact me at huesito62@hotmail.com if needed.

  457. Patty in Arizona Jan 28

    Same thing here. This is still going on as of August 2005. I noticed charges on my last two credit cards after purchasing tickets from travelocity.com. After a year of this occuring, I wonder why this company is still able to proceed with this fraud.

  458. Bernie Jan 28

    Same here. I think from an order with drugstore.com It’s really amazing they can continue to operate this scam.

  459. Jonathan Jefffer Jan 28

    We discovered the same thing yesterday 5/22/05.

    My wife had purchased cloths form LaneBrynt.com, which is a real a reputable company. We found WLI’s website, their number and address. We called them, and had the charges removed; we called the credit card company to dispute the charges; I called Lane Bryant Catalogues to complain; and I called the Shelton CT police – who directed me to my local PD.

    I am not hopeful that they will get shut down, but I intend to raise a stink to the extent I can. Thanks for the website. I will be printing this and handing it over to my local police to pursue.

  460. Andrea Belard in CHICAGO Jan 28

    UPDATE:
    Got ALL my money back, therefore don’t hesitate to call, and be clear with them that you want EVERYTHING refunded ASAP.
    Andrea

  461. April Jan 28

    I have had several months that I have been charged $10.00 to WLI*shoppers discount. I have called serveral #’s and got no resolve. My bank will do nothing. My next option is to close my account and create a new. Someone has to stop this company. 8/23/05

  462. April Jan 28

    I have made my 2nd phone call to the company to cancel this program that my Husband somehow signed up for while making a Columbia House purchase. They insisted that they did not show any record of previous phone calls. They also did not show that my name was on the account just my husbands. Usually when your name is not on an account even if it is your husband they will not discuss matters w/ you unless you are an authorized person on that account. I found it interesting that they had no problem discussing all account information w/ me just by verifying as she said “the Thornapple St. address”. She said she would cancel the membership and we could use the discount for the rest of the month. I said thank you but, When I called on June 1st to cancel they said the same thing and here I am again calling to cancel again and you charged my account on JUNE, JULY, and now AUGUST. I want my $50 paid back to me. She said I will refund for last month and you can still use the membership until the end of month. I said I want $50 back not $10, so I will contact my local police department and see what they can do for me. She then said “We don’t usually do this but at this time I will approve for a full refund of $50. and I will cancel your membership effective immediately, and as of now you won’t have access to your membership discounts anymore”. I said we never new we had any discounts to use. We never got a login name or password becuase we did not want this membership to begin with. I said thank you for your time and I will be looking for my refund to hit my account. If it is not there by the end of the month I will take further action. I hope that I have resloved this problem. I will post another message in a few weeks to update anyone who cares. (Fed up in St. Clair, MI)

  463. Julie Ramirez Jan 28

    This is exactly what happened to me after ordering on amazon.com! I’ve been researching it for a while before coming here. I plan to call my state’s Better Business Bureau, contact Reservation Rewards, and also alert amazon.com about it. I may or may not accomplish anything, but this is truly horrible. If anyone has any tips or anything, please email me at kasviel@hotmail.com. Also, does anyone know if these charges are linked solely to your email, your card number, or what? Stupid bastards, messing up modern conveniences like internet shopping :-(

  464. Fashion Jan 28

    Update, I just called them and they agreed to refund me.
    They charged me $9/month for 5 month.
    I just want to thank you for the above good suggestions.
    Hope every victim will fight back the bastards.
    If something I can help, contact me at fashionary at hotmail.com

  465. Fashion Jan 28

    The data is Aug. 23, 2005
    Update, I just called them and they agreed to refund me.
    They charged me $9/month for 5 month.
    I just want to thank you for the above good suggestions.
    Hope every victim will fight back the bastards.
    If something I can help, contact me at fashionary at hotmail.com

  466. Tom B Jan 28

    8/24/05
    Question: How many of you have actually received your money back after being told they would refund your money?

  467. Mike N Jan 28

    Two $9 charges posted on 8/11 from Reservation Rewards and Shopper Discounts & Rewards.
    They received my credit card information as a result of a purchase I made on Allposters.com. Upon seeing my online bank statement I called the 800 number after work hours and was able to cancel these so-called memberships. I will contacting the CS Rep tomorrow with hopes they credit my account. I will have a hard time being patient with them. However, patience may be the only way to a refund. I applaud those who convict them.

  468. Mike N Jan 28

    Two $9 charges posted on 8/11 from Reservation Rewards and Shopper Discounts & Rewards.
    They received my credit card information as a result of a purchase I made on Allposters.com. Upon seeing my online bank statement I called the 800 number after work hours and was able to cancel these so-called memberships. I will contacting the CS Rep tomorrow with hopes they credit my account. I will have a hard time being patient with them. However, patience may be the only way to a refund. I applaud those who convict them.

  469. Jeffrey Smith Jan 28

    Just got my bank statement and found the same charge for $9.00 I have yet to call the 800 number, but I did call my bank (WELLS FARGO) who was nice enough to reverse the charge and dispute the item. I can’t begin to express how livid I am!

  470. Don Jan 28

    I also noticed a $10.00 charge on my bank account and called my bank. My bank reversed the charges. They gave me the phone number (1-800-732-7031.) I called it and had the membership cancelled. A lady named Vanesse at WLI told me they had gotten my credit card info from Classmates.com who I will contact regarding this scam. Thanks for the info.

  471. Jackie Jan 28

    My husband queried the $9 charge that has been appearing on my bank statement. I found this web site and called the 800 number. I was told they could cancel membership. I said good but I wanted a full refund of all money charged. She said they would make an exception in my case and I would get a full refund within 5 days. We will see! Something needs to be done about this scam. I do a lot of purchases on line and will be much more vigilent in future.

  472. Maggie & Dallas Jan 28

    We too have be taken victum to this scam. I looked at our back account today and found 2 charges of 14.95 from a company called AP9. One was AP9 Passport to FU and the other was AP9 Protect Plus. If this goes through to proestcution. let me know! email it to kit_kat_69@hotmail.com.

  473. jimwk Jan 28

    I got the same respone as most of you out their and do believe something can be done about these charges , with so many people complaining about this problem hav any of them heard back from their state law inforcement people?

  474. Maggie & Dallas Jan 28

    I just got off the phone with these assholes. If the refund is not back in our bank account by Monday, I (we) are filing a lawsuit against them here in Texas. Anyone in Texas please let me know so we can contact you when the time comes.

  475. Abhijit Jan 28

    I have seen the same thing happening on my credit card charges. I did the search on RESERVATIONREWARDS and found this blog.

    After reading the explanation here, I called up the RESERVATIONREWARDS and cancelled my request with immediate effect. Then I spoke with the rep and told her that I never signed up for any such service and would like to dispute the charges.

    I was surprised that refund request was accepted. I am told that the refund will appear on my credit card in 3-5 business days. I have received the email confirmation regarding this.

    I guess this is because of the blogs like this and the good job by all you guys in bringing this issue so diligently.

    Thanks.

  476. John Jan 28

    Hey…… Just got caught up in the same SCAM !! Noticed for the past two months a $9.00 charge on my account to Shoppersdiscount… I called to complain.. found out… this is thru a puchase from Carol Wright Gifts Cataloge..
    Of course I did NOT order a Shoppersdiscount Membership.. never the less was being charged for one…. The customer service Rep tells me they will refund the past two month charges and remove my name from the membership…
    Best Advice here… check your statements… call and really complain… these people know this is a SCAM and I’m sure they want NO MORE complaints lodged against them.

  477. Amber Jan 28

    8/30/05 Noticed the WLI*RESERVATIONREWARDS 800-7327031 on my online statement. So far only got hit for $7.00 – will be canceling my ‘membership’ today. My question is if this has happened to so many people can’t we do something to prevent this from happening???

  478. Sean Dougherty Jan 28

    Please Help!!!!! Ap9 PASSPORT TO FUN… can anyone get ahold of these f#c*ers. Charge of 11.95 per month thanks to me clicking the wrong button on vista prints. I HAD NO IDEA I WAS SIGNING UP FOR ANYTHING and low and behold i get a charge. Count me in for any lawsuits against these assholes.

  479. Sean Dougherty Jan 28

    Please Help!!!!! Ap9 PASSPORT TO FUN… can anyone get ahold of these f#c*ers. Charge of 11.95 per month thanks to me clicking the wrong button on vista prints. I HAD NO IDEA I WAS SIGNING UP FOR ANYTHING and low and behold i get a charge. Count me in for any lawsuits against these assholes.

  480. Nicole Jan 28

    I found a $12.95 charge on my account today, from AP9 Passport to Fun, which is connected to DealPass.com. I called my bank and filed a dispute and my bank was able to give me a number to reach the company at. (1.888.840.6303) When I used the number, I chose option #1 for ‘Membership Fees or Charges’, then option #2 to enter phone number, after that I didn’t make an options chose, I just waited on line and was sent to a live person (after 45 minutes!). But I was able to get the charges reversed and the account closed, plus my bank is changing my visa card as well. When I spoke with the company, I was informed the charges came from a offer on vistaprint.com, although I chose not to accept the offer, they still charged me. I hope this information helps others. I got the charge removed but it took about 4 hours to track down a number and get through to someone.

  481. Sheri Jan 28

    Hello, I have been charged $9.00 on my credit card for the last two months from WLI*SHOPPERDISCOUNT 800-8898776 CT it sounds like the same company. I am calling them today, they should not be able to get away with this.

  482. matt k Jan 28

    How did you end the $9.00 paymint . Whouse it by calling
    them I may have sind up four this It is time to stop this

  483. Tim Jan 28

    Researching a charge from AP9 Connections, same MO, said I signed up but they have no proof. They will not refund the past payments but did cancel. If anything comes from a class action, please let me know. I am also boycotting Orbitz because they let this sh1t hole company work on their site. tpfannes_at_yahoo.com

  484. Don Jan 28

    I did get my refund for the past months charges as well as the pending charge also. The refund took 2 – 3 days. They told me my wife signed up for the program by clicking on an offer for a $10.00 off coupon thru Classmates.com. I cancelled her membership to Classmates.com as well as to WLI*RESERVATIONREWARDS 800-7327031. They (WLI) didn’t give me the line about “Doing me a favor” or “We usually don’t do this but…” The whole transaction took less that 10 minutes.

    I think they’re getting the message!

  485. Woody Jan 28

    Got the same B.S. from Classmates Rewards.(Same 800 phone number). $10.00 a month for the last several months. When I called, I was told that I had signed up for a free 30 day trial and would be charged after that. I was also told that I had been sent several promotional packages. After considerable debate with their customer representative, they agreed to do me a “big favor” and refund all of the dues that I had paid. She said that I had probably installed a new pop-up blocker that prevented me from receiving the packages. What a joke. E-mail received today said that my account will be credited in 2-3 business days. I’m also canceling my membership to Classmates.

  486. Kevin Ashworth Jan 28

    Got the same business here. $12.95 charged to AP9*PASSPORTTOFUN but I never did business with them. They got my info from Vista Print. Do not do business with Vista Print!

  487. Mike Jan 28

    WOW!!!!!!! This is a new one you guys, I got charged 2 months in a role from yours truly reservationrewards.com BUT HERE IS THE SCARY PART, I cancelled my card on the 20th of july because i losted it and CHASE sent me a new (credit card numbers changed) on on the 27th. The first time reservationrewards.com charged me was the 31st of july. NOW HOW THE HELL DID THEY DO THAT? it was a fresh card with a fresh number and I did NOT buy anything between the time I activated the card on the 27th to the 31st when they charged me the $9. WTF is going on?

  488. Mike Jan 28

    Also, yeah they may be “happy” to refund back our money. We are, unfortunatly only a VERY few percentage of the people they rip off. They would be happy to just rip of the people who dont complain, and treat the people who do complain their money back so they “forget” about what happened and dont persue ferther actions.

  489. de stadelhofen Jan 28

    mmmh… I just noticed the same scam seems to be still active in July and August 05 !…I have being charged without further explanation of 12.95 USD each month by Passporttofun 888-840 6303… Strange! Hope the Authorities will put this Scam out of service!

  490. roger Jan 28

    just found $9 on my staement.and called them.they cancel.
    I asked them when and how I joined the membership.
    they explained but I still do not know when and how.

    they finally agree to refund my moeney.but I check back to my statement I found the $9 listed on staement since May.

    I called them again. but No one answer the phone because
    the office is closed.I have to call them tomorrow to get all $36 refund.

    roger

  491. Stephanie C. Jan 28

    Just noticed the $9 charge to my account and right away I knew I did not make or authorized that transaction. I am very OCD, and notice to the dollar when my account is wrong. I can’t believe this company, this is so illegal. I just noticed today, Labor Day, and of course their offices are closed. But I will definitely call tomorrow morning and demand a refund and an explanation. Who gave them my number? Thanks to sites like this for helping me and others. THIS HAS TO BE STOPPED.

  492. Tim C Jan 28

    Got me too. $9/mo. They must be getting a lot of complaints because they did not hessitate reimbursing me immediately. They are so bad, that they even have an unsubscibe phone option!

  493. Laura Jan 28

    Mine was through a purchase with eforcity.com when I purchased an iPod through overstock.com. Just one more name to add to the list to boycott. What a trick. Thanks for posting this site. It would be very appreciated if you could make a running list of the websites that work with WLI.

  494. Ruth (Oregon) Jan 28

    Hej again. Having been swindled by WLI for over a year, I cancelled my card, filed complaints with my bank,Better Business Bureau and called the company. Today credit was given in full to my account. Mr Kessel, thank you for being alert.

  495. Scott from Texas Jan 28

    got me too, i just kinda fell on to the whole scam, i was checking another scam from TRAVEL AGENCY NETWORK who had gotten me for $159.00 on one transaction then another $59.00 that put me into a tail spin with overdraft charges, these A$$ holes some how got my bank account number but short one digit and was still able to take out money. anyway while talking to my bank manager, i asked her to look back and see if any other “travel” type charges had come out, and low and behold here shows up WLI, now i have to see have long they have been taking me for this ride, well i got news for them, im a cop, and i will get them for this right along with their little “travel agents” buddies. thanks for the site and the info.

  496. Scott from Texas Jan 28

    Well i just got off the phone with them, and of course they told me that i would only get back the last month, (today is 9/9/2005 and it has been coning out since 12/2003) well i started to loose it and told them i was a cop and what i was going to do, and they do give up fast. now to talk to my bank and get a new acc #. thanks for the info again, i am due (we’ll see)a full refund to all the way back to 12/2003.

  497. Rose from NZ Jan 28

    Got me too

  498. Beth from AL Jan 28

    Same thing happened to me.. 9.00 fee out of nowhere. I called the number and was immediately refunded my money w/out much protest from the representative.. Apparently they’re getting used to having to do this.

  499. Ann Jan 28

    They also got me with the $9. I emailed them and started complaining. This is what they said:
    Dear Ann:
    This notice confirms that your membership in Reservation Rewards has been cancelled and we have issued a refund of your membership fee. This refund will appear as a credit in your credit card account within the next 3-5 business days.

    We are sorry to see you go and hope you reconsider becoming a member again in the future. Any money you’ve saved is yours to keep… and thank you for trying our service!

    Any money I saved??? Are they crazy, and why would I want to go back?? Thanks for having this web site so we all know we can get our money back!

  500. Shauna Jan 28

    Hi,
    Thank you so much for informing me about this scam. I too got the above e-mail, time will tell to see if I get my refund

  501. Shauna Jan 28

    Hi,
    Thank you so much for informing me about this scam. I too got the above e-mail, time will tell to see if I get my refund

  502. Andrés M. Jan 28

    They got me too! :( It seems it doesn’t matter where you are… I live in Colombia, South America but sometimes buy electronics on http://www.ecost.com (by the way, a great Company) and probably it happened to me as some other victim that was purchasing products from Tiger Direct. Let’s see if my Fraud Protection service from Bank of America will fairly let me get my refunds. Thank you very much for informing us about this scam. ; )

  503. Sasha Jan 28

    Thanks Adam, the information you provided seems to have been very helpful. I had a charge of $9 this month as well as last month and am absolutely sure I never signed up for the WLI service. I hope Fraud Protection at Citibank can resolve this for me.

  504. Tyler Jan 28

    I too was charged $9.00 for this crap. the company/crooks are not answering their phone all day today. Bank of America says they receive countless complaints on this company, but that they are a legitimate company. I made Bank of america file a fraud charge anyways. I will also make a complaint to my state representatives on this.

  505. Tyler Jan 28

    Allposters.com also illegally signs you up for this scam.

    I just got this resolvd by calling: 888-688-5995. This number actually works.

  506. Kelley Jan 28

    Same thing here. I’ve just noticed (as of 9/14/05) this showing up on the bank account as a nonpin transfer…and I didn’t recieve any e-mails nor did I click any buttons agreeing to this (that I’m aware of!). I’ve looked up plane tickets, last month, but I didn’t buy any. Its bizarre. I immediately called our local bank branch and I’m currently waiting for the bank to call back and tell me what’s going on, but I really hope these people get busted, and they aren’t handing around account information…its dangerous activity and I’d love to see them get their pants sued off for net fraud and their transaction abilities frozen or denied from several banks, for operating under such false and sketchy pretenses. Grrr.

  507. Kelley Jan 28

    Ah ha, just found out (and thanks to our friend across the pond in England for the how-to!), that they obtained the information through petco.com, which was a purchase made last month (listed thru WLI as membership beginning on 8-13-05). I guess Petco is another place to be wary of, now! Anyway, have canceled the account through the reservationrewards website, am going to go try to cancel the account with petco.com entirely…and I’ve also contacted the CTBBB to let them know how ticked off I am. Thanks for having this page up, here! Its been a priceless source of information on what to do in a very distressing situation. No one’s safe anymore, even when they make a single, small purchase, online. :(

    Kelley (Oregon, USA)

  508. Dan Jan 28

    this happened to me using http://www.theshoeplanet.com (also on eBay). I just discovered this, and I have requested a refund. I wrote an email to the store demanding an explanation. Regardless, the New York State AG is going to get this information from me. Thanks for exposing this scam. I can only hope that these thiefs ge

  509. Kelley Jan 28

    Ah ha, just found out (and thanks to our friend across the pond in England for the how-to!), that they obtained the information through petco.com, which was a purchase made last month (listed thru WLI as membership beginning on 8-13-05). I guess Petco is another place to be wary of, now! Anyway, have canceled the account through the reservationrewards website, am going to go try to cancel the account with petco.com entirely…and I’ve also contacted the CTBBB to let them know how ticked off I am. Thanks for having this page up, here! Its been a priceless source of information on what to do in a very distressing situation. No one’s safe anymore, even when they make a single, small purchase, online. :(

    Kelley (Oregon, USA)

  510. Roger Jan 28

    I just found this on my bank statement for my debit card today. I have no idea how they got my info. They charged me $10. The only thing I’ve done online recently is donate $10 to the Red Cross through Amazon.com following a link from Google. I’ve read through most of your posts above. Did anyone actuaally get their money refunded to them? Or, did you just get the promise of a refund, but no refund.

  511. Kelley (OR) Jan 28

    Oh, RR just wrote back and agreed to refund the $9.00 which I doubt will happen, as we’d requested that they put a full block on RR accessing our bank account. Right now, I don’t even want any of the people at that establishment NEAR our bank account. Now, the one time charge of $9.00 is petty change (it really WOULD not be, had it gone unnoticed), but what particularly irked me, was that they said to following when I’d asked for our personal information to be deleted from their system:

    What we said: ” Immediate removal of e-mail addresses, home phone numbers, or any other such personal and private information regarding the subject listed (above), is advised, as well as we hereby DO NOT AGREE to ANY RESALE of the aforementioned personal information for profitable gain, purposes of advertising, and/or the malicious intent to phish and/or trade personal information to other such corporations.”

    Their response: “As you have requested, we have added your email address to our “Opt-out” list. We apologize, however our systems do not allow us to completely delete your information for auditing purposes. We can assure you that our database is totally secure and your personal information will not be compromised in any way.”

    Um, no. Petco never stated that RR was not a part of their company when I bypassed the 10 dollar Petco Cash offer, which was only good for 60 (or 90) days. Unfortunately, one has to dig into the Petco privacy policy to find out that they do allow third parties to obtain your personal information, nowhere on the main part of the site do they say that. For all I knew, I was dealing with Petco, whom I trusted as a longtime walk-in shopper…not with some third party business in New England. Petco says the business is contractually obligated to not resale the information, but…honestly? After this fiasco…I wouldn’t put it past RR to do so. I guess you really have to click every opt-out or site privacy policy these days, and go through it with a fine-toothed comb. Still contemplating filing this with the FBI net fraud…definitely going to write back. Petco also seems to have erased the traces of its “we do not resell information” off the bottom of its webpages, but hasn’t bothered to write us back. Not even an automated reply. Niiiiice. Guess we’ll be going elsewhere from now on.

  512. Denny Bergeson Jan 28

    The A– H—- That Stole my money for two months, only refunded $14.88 of $19.00.They collected the money,made interest on it. And just think of the cash flow of money that they have stolen.Also the money they made on the people who did not complain.I now find a web site by the same people who stole money. That they protect you from fraud on all credit cards. WOW !!What a bunch of (A)

  513. Greg Jan 28

    I called the number listed, and so happens that when I ordered from JC WHitney. it was automatically charged to my account. I talked to “Charmaine” and she said I would no longer be charged, and also the card would get a 9.00 credit. Oh and have a nice day was her final words. lol

  514. Greg Jan 28

    oh and here is the website they have http://www.shopperdiscountsandrewards.com/

  515. Thom. & Anne Jan 28

    We just found the $9 charge on our American Express Card. We have never authorized these folks to take this money and have no idea how they got our account. We will contact the states attorney Generals office also. BEWARE!!! 16Sep’05

  516. Ernestine Mask Jan 28

    I have been charged $30.00 for each of four different months. I do not recognize the name TRAVELVALUEPLUS.COM. The amounts were charged to my American express card. I asked the card company to investigate the charge, which they did. I just received the communiation that: Unfortunately the merchant could not provide them with the inforation I had requested. American Express told me that I might be able to obtain it directly from the merchant. I don’t know the merchant and I logged into their web-site and this is where I ended up. So, ????? What’s the answer? What am I to do? American Express also said that if they receive the information later from the merchant, they will forward it to me. The four times I was charged was spaced by months, I guess, so I wouldn’t recognize the charge that easy. The charges started in January or February of this year, 2005.

  517. Phillip Jan 28

    Thanks for the website…going to rip them a new one tomorrow. $14.95 down the drain here…

  518. Dave Jan 28

    Got the same charges from ‘rewards’. Can only think of ordering from JC Whitney, but not sure if it came from there. While reviewing my CC history I was charged two months worth from another WLI scam called ‘Shopper Discount’. Check for any prefix ‘WLI’ in your charge history. I was getting hit twice a month for two months.
    I will be emailing every one I know about this scam.

  519. emily d. Jan 28

    i got nailed by the same scam. i just got off the phone and i’m still shaking with anger. they agreed to refund my money but i had been charged 7 times. i told the woman on the line that she would refund my money and canel my sham subscription immediately. she pretended to be offended by the way i spoke with her. i told her i read about their scam all over the internet and she would do as i said or i would report her. she said she was just about to refund my money until i spoke to her in such a fashion. up hers. she said she would refund me anyway, what a nice lady. i am supposed to get a confirmation email and my money back. we’ll see. $63.00 is a lot of money for a broke student.

  520. Larry Richards Jan 28

    I recently bought kevin trudeaus (natural cures) book over the phone, well my wife did, and when we got it, she called immediately to cancel and further books from coming! however they fraudulently charged my credit card, or gave it to another company who did it, both appeared on my credit card statement at the same time, both in the same hour, on nearly the same minute, AP9 ATHOMEREWARDS, AP9 TODAYSESCAPES, so i called my visa company, and they were rude about it, and hung up on me, then i called again, and was able to speak to another person who wasn’t so rude, she said they have a large, very large problem with AP9 SCAMS, so i went to networksolutions.com and did a whois on these people, they both came back to adaptivemarketing.com, I filed a police report, and threatened to k*** the owners of these companies, however only one of the frauds refunded my money immediately, (lucky for them) the other hasn’t yet, still waiting on their fraudulence to refund my money, if they don’t I might go crazy! some people just don’t know what might happen to them, when you fraud a unstable honest hard working pissed off civilian with a mauser and long range scope!

  521. Kevin Ashworth Jan 28

    Follow-up: A co-worker that sits right next to me ordered from PassportToFun in a moment of telemarketing weakness. She got a call claiming to be from American Express that the credit card number wasn’t correct — and by then she’d overcome her weakness and didn’t want their service so she didn’t give out the number. But this was a two-phonecall process and when she called back the second time, PassportToFun asked her if she was Kevin Ashworth!

    I’m still in their database, in other words, though I never gave them any info from my work — except perhaps a shipping address here which they would have got, again, from Vista Print.

    Let me reiterate how these people are thieves.

  522. Ryan Jan 28

    This happened to me as well, and I’m glad that others felt it was necessary to get this online.

    WLI Reservation Rewards is an amoral company and should be investigated for their business practices.

  523. Oded Jan 28

    It is still working….
    Oct 2005 and they took from me 9 $

  524. Killer Jan 28

    Found charges from WLI Reservation rewards on 6/25/05 then 7/25/05 for $9. Starting the next month (August) I recieved TWO WLI charges each month now since it worked for them two consecutive months for: WLI Shopper Discount and Reservations Rewards each for $9. Working with my bank cards fraud department now.

  525. Michael Paul Jan 28

    Same here. 9.00 out of the blue. Who are these crooks and how did they get my credit card info.

  526. Bill Jan 28

    I found 3 instances of this type of scam on my last MasterCharge bill. My wife had been paying them for months. One was from the Reservations Rewards and the other two from from GaleriaUSA and Businessmax. I am furious over the way this is being run. My wife and I have decided not to order on the Internet anymore. They are killing the Internet with scams like this, spyware, phishing and all the other bad things that can happen to you. And to top it off, I have read it is from reputable companies such as Lane Bryant, AOL, 1-800 Flowers, buy.com, expedia.com and lots of others. I thought I was reasonable smart and careful about ordering stuff. This has got to be illegal. Can’t someone do something about it? Can’t there be a class action law suite and shut these people down and send them to jail?

  527. Brian Jan 28

    They explained when I called that I signed up when I ordered something from All Posters.com and got a $10 rebate. They cancelled my account and refunded me that past 9 dollars. That was it. I’ve sure they’ve taken a coupel hundred from me. I hope they get shut down.

  528. Michael Paul Jan 28

    Contacted them today and got my refund but plan to see what Visa will do about this. Found out that they got my info when I bought something from ECost. I will never buy anything from ECost or any of these other companies that deal with these Scam Artists. I don’t see how this could be Legal.

  529. Susan Jan 28

    Thanks for the heads up. It’s happening here,too, through Chadwicks.

  530. Sue Jan 28

    I handle my elderly Mom’s finances and these charges started showing up on her credit card which I pay for her. They insist she signed up for it and have offered to play me the phone call. I can’t wait to hear that.

  531. Bill Jan 28

    Here is an idea I just came up with. The problem is related to many reputable web sites (in my case Comfort Inn, Lane Bryant and I am not sure of the other two) web sites somehow getting our credit card information when we make purchases on these reputable sites. I have also seen mentioned buy.com, 1-800-FLOWERS, ECost, Chadwicks, PassportToFun, JC Whitney, Petco, Classmates.com, vistaprint.com … All of these sites are reputable companies that just so happen to be affiliated to these scumbags (or should I say scambags). If thousands and thousands of people who have been ripped off by these companies (these so called rewards or customer loyality companies), and we were able to contact these reputable companies and tell them we are not going to do business with them ever again, then these scumbags would go out of business. Somehow we would need list of all the companies associated with these scumbags and also an e-mail address’s of all their customer service departments.

  532. Anonymous Jan 28

    As for me, it was either Letters To Cleo or PayPal. Here’s the information from http://www.webloyalty.com.

    Richard Fernandes

    Chief Executive Officer & Founding Partner

    Rick’s 15 years of experience in direct and interactive marketing include several key roles at CUC International, Inc. As General Manager, he grew CUC’s Auto Service from a start-up venture to a $100-million-dollar-a-year revenue producer. As President of CUC Interactive Services, he launched many of CUC’s major Internet programs. And as President of Spark Services, a CUC subsidiary, he delivered innovative, database-driven, classified advertising to the radio industry.
    E-mail: rick@webloyalty.com

    Vincent D’Agostino

    President & Founding Partner

    A leading expert in insurance direct marketing, Vince is one of the founders and is the President of webloyalty.com. Prior to that, as its President, he grew Benefit Consultants, Inc, a large insurance direct marketer, by over 75% to $400MM in annualized premium in 3 years. Previously, Vince served in several senior general management and IT functions at CUC International, Inc. He was CUC International’s CIO, its Senior Vice President of Telemarketing, and Executive Vice President and the General Manager of CUC’s flagship shopping service, Shoppers Advantage. Before joining CUC, Vince was a consultant with Arthur Andersen & Co. Vince received an MBA from Harvard University, and a BS in Mathematics and an MS in Operations Research from Rensselaer Polytechnic Institute.
    E-mail: Vince@webloyalty.com

    Shane Spitzer

    Senior Vice President, Business Development

    With a twelve-year background in Internet and direct-marketing business development, Shane joined webloyalty.com when the company was founded. His prior experience includes his tenure as Vice President of Business Development at GetSmart.com, where he was responsible for cutting acquisition costs in half. Shane applied his business-development skills to several of CUC International’s online products, such as AutoVantage.com and Match.com, where he more than doubled new-member registrations. Prior to this, Shane worked in business development in Hertz Corporation’s Northeast region.

    Shane earned a BBA in Business at Baruch College, CUNY.
    E-mail: Shane@webloyalty.com

    Jeffrey Kendall

    Senior Vice President, Operations and Administration

    Jeff joined the company in 1999, after 10 years with CUC International in both systems and direct marketing. For much of his tenure with CUC, Jeff worked in the Entertainment Publications subsidiary as Senior Vice President of Systems and General Manager of the Youth Fundraising Division. His most recent CUC position was as Senior Vice President of Operations in the Membership Services Division.

    Jeff has an MS in Financial Management from Fairfield University and a BA in Marketing from Bentley College
    E-mail: Jeff@webloyalty.com

    Gary Cacace

    Chief Technology Officer

    Gary is a 21-year veteran of the Information Technology industry, and has worked hands-on with a wide variety of technologies. Industry background includes Brokerage, Banking and Beverage experience with a focus on the latest technologies and their applicability to strategic business initiatives. Prior to joining webloyalty.com in early 2000, Gary spent 7-1/2 years with Pepsi-Cola International leading a variety of key business initiatives including the architecture, development and implementation of their global intranet as well as their international Marketing data warehousing systems.

    Gary earned a BA in Computer Science from Queens College, CUNY.
    E-mail: Gary@webloyalty.com

    Martin

  533. McDogm Jan 28

    Sorry, this got dropped from the copy and paste:

    Martin Isaac

    Senior Vice President, Marketing

    In 1999, after a decade of increasingly responsible direct marketing/product management positions at CUC International, Marty joined webloyalty.com. At CUC, Marty ran the fulfillment department, managed product marketing and development for the company’s auto and dining segments, and launched CUC’s DirectTV marketing campaign. Most recently, Marty was VP of Marketing and Product Development for the Travel membership sector, CUC’s largest membership service. Prior to his tenure at CUC, Marty worked at General Electric in Corporate Marketing, and at GE Plastics in Sales.

    Marty earned a BS in Economics from the Wharton School at the University of Pennsylvania.
    E-mail: marty@webloyalty.com

    What the heck is going on at Harvard, Wharton (University of Pennsylvania) and Bentley? This is an Ivy League company.

  534. McDogm Jan 28

    Sorry, this got dropped from the copy and paste:

    Martin Isaac

    Senior Vice President, Marketing

    In 1999, after a decade of increasingly responsible direct marketing/product management positions at CUC International, Marty joined webloyalty.com. At CUC, Marty ran the fulfillment department, managed product marketing and development for the company’s auto and dining segments, and launched CUC’s DirectTV marketing campaign. Most recently, Marty was VP of Marketing and Product Development for the Travel membership sector, CUC’s largest membership service. Prior to his tenure at CUC, Marty worked at General Electric in Corporate Marketing, and at GE Plastics in Sales.

    Marty earned a BS in Economics from the Wharton School at the University of Pennsylvania.
    E-mail: marty@webloyalty.com

    What the heck is going on at Harvard, Wharton (University of Pennsylvania) and Bentley? This is an Ivy League company.

  535. Cindy Cromwell Jan 28

    Me Too… sept 2005.. Charged since 6/04 on one card .. shame on me for not looking closer. Charged again on a separate credit card for the last 6 months. Everytime I used priceline I tried to figure out what the $10.00 coupon was and got bored clicking around and left the site. Ahhhh…

  536. L Williams Jan 28

    I am pissed off and somebody is going to pay for all these damn overdraft charges and it aint me. I am in school in Orlando, FL and my Credit union doesn’t even exist in my location; My mother just called me saying that I was overdrafted which is news to me since I haven’t use the account in almost 4 months. Then I noticed WLI drawing 10.00 from my account twice a damn day. Oh these bastard are going to pay one way or the other. My lawyers are getting a call first thing monday morning. Hopefully some of the same bastards that work for this so called company might be reading this, because they done got themselves into some sh** they can’t wash off. Thanks Adam for letting me know exactly who these SOBs are. it’s going to make it a whole lot easier for me to put my foot in an ass that way.

    Sincerely and truly pissed off!
    L Williams
    9/30/05

  537. Connor Jan 28

    May 2nd & 31st
    July 1st
    Aug 1st & 31st
    Oct 3rd

    The last one is the one that finally caught my eye. I went to the website reservationrewards.com to see what it was, and it was obviously nothing I had signed up for. I looked for a forgotten password and put in every email I could have ever possibly used and finally got a password emailed to me, when I logged on its just some random crap to get discounts in placed I will never see, I just called the number and they are closed, so I am going to call them tommarow morning, I called my bank and they found ever charge they ever put on me for free because I was being scammed and tommarow these motherfuckers are going to feel my wrath, I will get my money back and some I garuntee that.

    01-OCT-2005 J. Connor

  538. McDogm Jan 28

    Sorry, this got dropped from the copy and paste:

    Martin Isaac

    Senior Vice President, Marketing

    In 1999, after a decade of increasingly responsible direct marketing/product management positions at CUC International, Marty joined webloyalty.com. At CUC, Marty ran the fulfillment department, managed product marketing and development for the company’s auto and dining segments, and launched CUC’s DirectTV marketing campaign. Most recently, Marty was VP of Marketing and Product Development for the Travel membership sector, CUC’s largest membership service. Prior to his tenure at CUC, Marty worked at General Electric in Corporate Marketing, and at GE Plastics in Sales.

    Marty earned a BS in Economics from the Wharton School at the University of Pennsylvania.
    E-mail: marty@webloyalty.com

    What the heck is going on at Harvard, Wharton (University of Pennsylvania) and Bentley? This is an Ivy League company.

  539. distortion Jan 28

    http://trevor.fatcow.com/wwwboard/messages/3451.html complimentwhosewondered

  540. Liz Jan 28

    Same charge and story for me in NY

  541. Connor Jan 28

    Well, I just called and had absolutely no problem with them telling me that they were gonna refund me all 6 monthes, they didn’t even say anything about company policy and the lady was in a hurry to get off the phone with me, maybe it was because i started off yelling before she got to finish saying thank you for calling reservation rewards.

  542. pete Jan 28

    I just 10/2 got a temp charge against my credit card. I called. WLI said they would cancell it. I have an MBA from Wharton – this ain’t no ivy league co; it’s an ivy league scam

  543. K White Jan 28

    Same $9.00 charge. They were quick to say that they would issue a refund, but also tried to tell me that I had signed up for the membership while visiting 123inkjets.com – which I did not do. I notified the bank and 123inkjets, sending them pages of written complaints and asking them to explain what they are going to do about it when they are confronted with doing business with criminals.

  544. Grace Jan 28

    Just noticed a $9 charge on our credit card….when we examined statements of previous bank cards, we realized that we have been hit for $9 /per month since April. (this is October). Called the company and supposedly they are going to issue us a credit of our sign up fee . Sent them an email telling them we expect full refund of $54. Called our credit card company and hopefully this will be resolved. These rats have to be stopped. I cannot understand how so many companies are letting these jerks steal from us!!!!

  545. Dave Jan 28

    Same thing. Got charged from “printing my $10 discount” on http://www.brylanehome.com.

  546. James Jan 28

    They hooked me for 14 months, We got Scammed thru Fandango.. anyway, I called 800rewards, and they say they are refunding all 14 months.. However, I havent seen it yet.

  547. Tommy Jan 28

    I’ve been charged for 6 months without knowing as I never check the credit card statement carefully. Moreover $9 is darn easy to miss. I dispute the charge with my Credit card company and it seems like they know reservationrewards.com well. I then call the 800 and cancel the membership (whatever they call), and also tell them that this’ll go to BBB. I’m waiting to see if I’ll get the full refund. They also tell me that I sign up from priceline.com. One thing I know, I’ll never use priceline.com forever, never ever. I can’t believe how this company can still be in business by scaming people.

  548. Kelley (OR) Jan 28

    Oops. I goofed. “When I bypassed OPTING-OUT of the 10 dollar Petco Cash offer.” See? I’m so miffed, I can’t even

  549. Matt Jan 28

    They’d been charging me for atleast two months and I hadn’t noticed. Someone needs to shut these guys down before more people get screwed!

  550. Tom Jan 28

    Thanks a lot to Adam! We were just screwed by this skunk and I’m going to cancel their service. I wish we can get a list of its affiliates. It’s huge shame on them too, to abuse their customers’ trust for tiny bucks like this. On our case, it is http://www.strawberry.com

  551. Tommy (follow up as of 10/10/05) Jan 28

    They credited back all charges made to my Amex card. I called Amex to dispute those charges(thay said at most 3 months can be recovered) then I called researvationrewards.com and insisting on getting my money back. I also told them how they got my creditcard info, email address and this would go to BBB. It works!

  552. MVM (MA) Jan 28

    Got me for four months before I caught on. They reversed the charges easily – but this scam deserves to be thwarted.

  553. andrew Jan 28

    Those bastards got me from MovieTickets.com. im on hold right now, but when they pick-up…

  554. Kim Brock Jan 28

    Yes, I just read my statement today and they meaning Reservation Rewards and Travel Values were taking $10.00 each a month out of my account! I stopped my credit card and sent them an email demanding my money back and letting them know that if they did not, I would contact an attorney. I will keep you posted!

  555. Chris – Bay Area CA Jan 28

    I called once and they told be I would get a refund, which they did. They then continued to charge my CC, until I had to get a CC rep on the line with them. They then credited me for every month I had been charged. They claimed that I signed up through AmericaWest. Also, it helps to talk to your CC company’s fraud division instead of the charge dispute division.

    I filed a complaint with the CA Attorney General as well. I recommend you do the same, as it takes lots of complaints for action to occur.

  556. matt k Jan 28

    Hi its me a gine I hade lost my credit card so I caceld that one and with 7 to 10 dayes I hade a new one . I hade bote som stuf off the w.w.w. with out a 9+ charge from from them

  557. Robert Jan 28

    I used Vistaprint on 9/10 and a month later I am charged $12.95 for a Passport to Fun membership for which I never signed up. When you check out of Vistaprint, there are several automatically-checked boxes for offers including and similar to Passport to Fun. I distinctly remember noticing that these boxes were automatically checked and then un-checking them because I wanted to avoid exactly the kind of scam that has now happened. I found this website after searching for information on Passport to Fun. Their scam must be increasingly well-known because the telephone menu for Passport to Fun seems to have been designed specifically for customers who want to complain and get their money back. Thankfully, the woman I eventually spoke to refunded the fee in about two seconds without any argument. Thanks to everyone here who has documented this outrageous scam. I will be sure to warn my friends who have used Vistaprint that this is probably happening to them as well.

  558. Jo Jan 28

    SAME SCAM: Through allposters.com…I was signed up under two accounts and billed for $9 for two accounts ($18). I called and assured them I hadn’t agreed to anything with their company and they said they would give me the refund and close both accounts.

  559. Gina Jan 28

    Same thing just happened to me yesterday 10/13/05. It was a Scam through Classmates.com. Just finished talking with WLI Reservation/Shoppers discount rep Carla. I told her I did not sign up for anything and want the 2 $10.00 charges reimbursed to my bank account. She said she would cancel my WLI account (which I reminded her again I did not sign up for) She also said that the $20.00 would be reimbursed between 5-7 days. Heck they are even going to send me emails. We shall see. I won’t hold my breath. I am usually a pretty calm person, but I think I made it clear to Carla that I was not to happy. She did ask if she could be of any further assistance and I couldn’t help but laugh and hung up.

  560. karen King Jan 28

    Yep. I just got dinged by WLI for 9 bucks, and it was from a purchase I made at tigerdirect.com. I informed them that I will no longer do business with them (nor will my company). WLI agreed to credit my account but that hasn’t happened yet. Oct 2005

  561. Tami Jan 28

    I just found out that Wli researvation rewards has been taken $9.00 out of my checking account I called the 800# and asked them when I opened the account with them and they said June of 2005. It was opened through egreetings.com I asked them for my money back, we will see if I get it. I went through the same thing a year ago they said that I signed up through Columbia House. If any one ever decides to file a law suite against them please let me know so that I can be included.

  562. Tami Jan 28

    I forgot to add my email.tami_shoe@hotmail.com

  563. Pat Jan 28

    Add another one to the list, this time from booking a hotel with hotels.com. I called them and they agreed to refund the charges made against my credit card. We will also call our cc company to ensure this happens, after reading comments here!

  564. RALPH Jan 28

    HI. I’M FROM PORTLAND,MAINE U.S.A. & I RECENTLY GOT HIT WITH THE SAME SCAM THAT SHOWED UP ON MY VISA DEBIT CARD/ CHECKING ACCOUNT in the last 30 days WHEN I WAS CHECKING TO SEE HOW MUCH MY BALANCE WAS IN THEIR & SAW THIS MYSTERIOUS CHARGE TO MY VISA DEBIT CARD. I KNOW I DIDN’T BUY OR PURCHASE ANYTHING FROM THIS COMPANY ARE IN THE PROCESS OF GOING AFTER THESE SCAM ARTISTS WITH HELP FROM MY LOCAL BANK. IF YOU START A CLASS ACTION LAWSUIT PLEASE DON’T HESITATE TO CONTACT ME & INCLUDE ME IN THE LAWSUIT. HECK I WOULD LOVE TO SEE THESE SCAM ARTISTS PAY DEARLY.

  565. RALPH Jan 28

    10/03/2005 POS WLI RESERVATIONREWARD 800 7327031 CT
    VISA DDA PUR $-10.00 +$467.32
    i forgot to post this in my prior posting.

  566. Lori Jan 28

    Same with me, $10.00 posting just began 2005 September and October. Funny thing, I have never purchased anything online, just paid bills online. I called my bank and they are running a fraud check, I had to cancel by checkcard and get another one issued. They told me not to call the “WLI” and they will take care of everything.

  567. Dionne Jan 28

    I have had this charge going on for over twp years, I thought it had to do with my web hosting service because it happened to be the exact same amount $7.00. Well after an audit (for other reasons) I noticed that my web hosting charges were done on a different credit card, so I thought: who the Hell are these guys? After a little research it seems that I clicked an offer to get $10 off of a purchase on a Yahoo store. Well I actually remeber that because I remeber I did not even get my $10 off. Never did this offer mention a monthly charge. I called the 800 number and was told as everyone else. They will cancel and refund my last months charges, I asked for a full refund as the charges were not authorized and i was misled. The rep told me she would do a courtesy refund. Well sheshh thanks for being so noce. I am going to hound these guys, after I get my refund of course, every chance I can get.

  568. amy Jan 28

    i’ve been having the same exact problem here in missouri and i just noticed it…but they have been taking it out of my bank account for about 8 or 9 months…the only reason i noticed it this time…they overdrew my account when they took it out so it cost me 50 dollars for an overage fee…

  569. chris Jan 28

    i’m writing an article about the company for a national magazine, and i would be very interested in speaking firsthand with any of the posters about their experience with webloyalty. you can speak anonymously, if you prefer — what i’m most interested in is capturing the variety of people who have had trouble with this reservations reward set-up.
    thanks — you can reach me at cmcd@epix.net

  570. Anonymous Jan 28

    I recently noticed a $9 charge on my CHASE VISA account attributed to “RESERVATIONREWARDS.CO 800-7327031.” I phoned this number and was told that I’d signed up with them when I ordered something from drugstore.com.

    I denied any knowledge of such an agreement and RESERVATIONREWARDS said they’d cancel this charge and that the credit would appear on my next VISA statement.

    We’ll see.

    Jim

  571. Francis Jan 28

    I’ve been having the same charges and I haven’t received any email or nothing from these people. I’m going to call them too because They are charging $10.00 monthly from my credit card.
    Thanks for the tip.

  572. Steve Jan 28

    I also found 5 months of $18 charges there were two $9 charges each month, got them to refund all charges after I threatened to go to the state with a complaint.

  573. JFS-Northern Virginia Jan 28

    Ditto-this sucks out loud

  574. Roy-Downey, CA Jan 28

    A $9.00 charge appeared on my credit card statement. I called the phone number listed on the statement. That phone was answered by a recording that said I had to call another # and that there would be a $4.99 charge for dialing plus $1.65 plus $.57. My bank wanted $3.50 to send me a copy of the invoice from WLI. So I took the easy way out and called the credit card’s automated service and reported my card lost and they will give me a new card with a new number. That way I CAN’T BE CHARGED AGAIN. I don’t have a clue as to how the WLI crooks got my credit card number to bill me $9.00 in the first place though.

  575. Ricardo Jan 28

    add me to your list of people getting scam from this company I just caught the trcky bussnies.

    Been charge for 5 months and today got my bank statment and found it did a search on the net and I found out about your site thank you

  576. Stusie Jan 28

    I just found where my credit card was being charged for this rewards thing my hubby was outraged. we called the company thanks to this site and they are suppose to be refunding my 60 dollars since this has been going on for 6 months now and we had no clue. i will post when i see the refund. lets pray it works. arrrrgh. My charges came from classmates.com unsuspectedly was this charge processed without my consent. people beware of sites i can not believe this has been taking place without my knowledge something msut be done about your safety. lets all hope we get our money back. Stusie

  577. Teresa Jan 28

    I recently had a $9 charge from the same company. I haven’t bought airline tickets, but I have looked at the Expedia, Travelocity, and Priceline sites. I read someone’s post about buying textbooks. I buy my textbooks online and I think that may be it! We will be calling the number and hopefully we will get this charge removed. I am thankful for this site or we would have never known what this charge was about! This was put on our debit card since it is also a credit card!

  578. James P Jan 28

    10/23/05: I just found the second $9.00 in as many months on my bank statement. These people are debiting from my checking account without my consent. Thanks for your article. Hope this extra testimonial helps.

  579. Natalie Jan 28

    Yes, I have been charged twice and it looks like they have increased their charge to $10.00….I am glad to hear about it. Thanks

  580. Jeff Jan 28

    Same thing, complete Scam!!! I have been getting hit since I was on vacation in California, but yet I traveled by car and stayed with my inlaws. I never signed up for any reservations rewards because I didn’t need it. I am going to get my money back.

  581. MJ Jan 28

    Same thing here. Never sued anybody so far. I would like to know how to sue them.

  582. Kim In Colorado Jan 28

    I noticed a debit purchase last month for WLI*SHOPPERDISCO of $9.00. I didnt think too much of it, I just thought that maybe I had lost a repiept. I keep extreemly close watch on my accounts. Then when it showed up again this month from the same company, I knew something was going on. I quickly Googled WLI*SHOPPERDISCO and found this site. I looked through it and found a lot of helpful information. I was able to cancel my account by calling 1-800-889-8776 and I was also told that I will recieve my money back. We will see if that actually happens. I am a college student so $20 to a lot of people is not a lot of money, but to me it is! I will gladly participate in any action that is taken against these people. Oh and by the way, I was “automatically” signed up for this “program” by ordering a poster from http://www.allposters.com….DONT ORDER ANYTHING FROM THAT SITE!!!!

  583. Andrea Carson Jan 28

    I was recently charged on my bank account and didn’t know where or who it was that charged $9.00.I called # that was given and cancelled account for some rewards discounts it said.They said will refund money.But I did not authorized anything from this site or number.Don’t do it…

  584. Adam In MA Jan 28

    Same thing here. Checked my statement on 10/24/05. They first wanted to refund only the last months charge. Then they said they would refund back to the first charge in April. They were reluctant to give the money back, but acquiesced after several minutes of ranting. What a crappy place to work.

  585. jag Jan 28

    got the same scam when i ordered from jcwhitney they said i signed up i am to receive the refund and be cancelled.

  586. steve Jan 28

    I got a number of these charges (six in total). When I called they claimed it was from Fandango.com. I asked for a refund on all charges and they agreed, with little fuss, to refund all six charges and cancel the membership, I’ll have to see if it shows up on my credit card or not.

  587. stuart.simpson@charter.net Jan 28

    Same MO, same problem…I never signed up and never heard of them. Called and representative said I’d receive a refund…we’ll see. What can be done to put an end to this scam???

  588. Erica C. Jan 28

    Me too. I am guessing they got my information from classmates since that is the only thing I have used my debit card for. They took out two $1 charges I know that isn’t much but, that was my $2 and I am pissed. I can’t believe this has been going on for so long.

  589. Bill W Jan 28

    I got scammed by them as well. Supposedly from purchasing Movie Tickets online, I supposedly checked a box to join and save $10 on my NEXT movie purchase! Big Deal, huh? They make $9 a month to save me $10 that I never used–nor will use after this scam. I cancelled my account and got them to credit me TWO months because I mentioned this website!! Thanks Adam!!

  590. mariana Jan 28

    Same problem like everybody here.And it is second time.A few months ago I changed my card because of the same problem and here I am again.First time was for a fashion catalog, now for airplane tikets.Where should I call to fix this robbery?Can anybody help me?I called the #1-800-889-8776 and looks like is a wrong number.Where shoud I go?I just called at 1-800-732-7031 and somebody told me that I applied for customers rewards which is a lie.

  591. Alex Jan 28

    Apparently, they hooked on to my credit card and charged it for three months at $9 per month after I used an online movie ticket reservation website. I called the number given at the top of this page and it supposedly will be refunded. I will definitely be keeping an eye on these weasels.

  592. Robin in MA Jan 28

    10/26/05
    Same problem – I just noticed it on my bank statement. The other day, I was LOOKING on Travelocity and Expedia for airline rates. I did not even buy a ticket and this $9 charge has shown up in my checking account. Although – wait the timing is not right for that. I bought books on Amazon… could that be it? or was it buying CDs on line. Geez. I plan on calling the number and being a really loud squeaky wheel! I am completely disgusted by this act.

  593. Kate in VI Jan 28

    WLI Reservation Rewards has been debiting my account $10/mo. when I called they wanted my member number (which I don’t have!) or my credit card number (which I don’t want to give them!) in order to cancel the charge. I have faxed my bank and am still trying to reach a person.

  594. Chris in Wisconsin Jan 28

    I wanna skin these mudda effers! I tried calling tonight but they are closed. I’ll try tomorrow. Thanks for the heads up, Adam

  595. Chris in Wisconsin Jan 28

    I wanna skin these mudda effers! I tried calling tonight but they are closed. I’ll try tomorrow. Thanks for the heads up, Adam

  596. Emily Jan 28

    I just discovered that they have been debiting my account for $9 16 times. i haven’t called them yet, but i plan to do so right now.

  597. Kathy in Wisconsin Jan 28

    I, too, received a $9 charge on my account. I goggled it this site came up. I called the number on my statement and talked with a real person. Apparently, when I made an online purchase at Choice Hotels, this popped and I accepted it. I remember seeing and how it offered me $10 off my next stay. I really thought I denied it…apparently I didn’t. Now I’m a Network Administrator and know my way around a web page or two…somehow I told them it was ok to use my credit card on file with Choice Hotels. Really not sure I did this, but I go to a few sites of theirs. I guess that’s all it takes.

    I called today and she said she would cancel my membership. We’ll see if my charge is reversed and if I receive another one next month.

    Thanks for the info! Hopefully, I caught it in time!

  598. Robin in MA Jan 28

    UPDATE:
    I sent emails to two addresses: customerservice@reservationrewards.com
    and forwarded this email to:
    customerservice@webloyalty.com

    I got a response the next day from both saying they would cancel my membership and refund my money. I mentioned this web site and two other URLs in my email also stating that I would not hesitate to take further action if needed.

    In one reply, I was informed that I had “signed up” when I bought clothing from Roamans.com. What I’m thinking is that this company has a really small line for their advertising and the default is that it is checked for acceptance. You have to SEE THIS and UNCHECK the box to avoid these headaches.
    Best of luck everyone… and as I said, Be A Loud Squeaky Wheel!

  599. Judy Jan 28

    Thank you for the website. I just checked my VISA account and have been billed for this ridiculous charge for the last five months, after ordering on-line in June 2005. I am calling immediately to get it corrected. I truly believe the companies that partner with this type of scam should share some of the blame.

  600. Mustan Jan 28

    Well, here we go. Me too. USD 9.00 for 3 months in a row. Commerce Bank is the issuer of my Debit Card. Ultimately turned out that they were unhelpful and requested me to deal direct with WLI. Just mailed them on their webloyalty customer service. I hope they refund it – I am seeking an additional USD 20.00 to cover for all the expenses I incurred. If they do not adhere, I am going to make formal complaints.

  601. Nita, Dayton Jan 28

    Thank you for the blog I was just reviewing my visa statement and have been charged for the last two months abd the only online order I had was my sons computer order to ecost.com and he nor I sign up for anything I will be calling them also and at least give them an ear full

  602. Stefan Finn Jan 28

    I just purchased Episode III of Star Wars and was “awarded” 15.00 off my next purchase with DeepDiscountDVD.com. Imagine when I saw that somehow WITHOUT my consent my personal info & CC info had been transmitted to this scam artist. I immediately canceled it online as well as sending emails both to DeepDiscount & Shoppers Discounts. I will also cancel my debit card if that becomes necessary. How can they get away with wholesale theft like this?

  603. Todd Jan 28

    This is what we found out. We were scammed as well. This e-mail from another source helped us understand exactly what happened. Hope this helps you.

    Hi… I recently encountered a problem with this company but I got to the bottom of it, and thought I’d share what I found out.

    I’m actually on the other end of things… I have a web store, and one of my customers saw this $9 charge on her credit card statement. When she called to find out what it was, they told her she’d signed up for this rewards program via MY website. I, of course, was appalled, could not imagine how that could be true (thought maybe they had hacked into my servers??) and so I called the folks who provide our secure credit card processing (www.virtualcart.com) to see if they could shed any light. Turns out, they were 100% aware of the stupid thing… in fact, they signed up for it.

    Here’s how it works – shopping cart providers (like VirtualCart) have an agreement with this company (Webloyalty, aka WLI Reservations Rewards) whereby when a customer gets to the confirmation page of a transaction in a store that uses a VirtualCart shopping cart, they see a little box saying: “Your purchase is complete. Click here to claim your $10 Cash Back Reward on your next purchase!”

    It looks, for all intents and purposes, as though it’s part of the store that you’re on but underneath the “Continue” button that you can click, in small print, it says “By clicking above, you can claim your reward from the reward provider, Reservation Rewards.” It basically banks on the assumption that customers trust the site they’re on, THINK they’re getting $10 back from that store, and so they click on it. Once you click on it, it pulls your credit card information from the site you just used, and signs you up for this “Rewards” program. It’s the most godawful scam I’ve ever heard of, but as I said, the people providing cart services to vendors have CHOSEN to be part of it (although, in my case, as I suspect in many, without the vendor even knowing!!). When I spoke to my shopping cart provider, they were quick to tell me that they thoroughly researched this program, that places like Yahoo and Expedia all use it, etc etc. I then had to formally submit a request for them to DISABLE this stupid thing on my web store (I couldn’t even do it myself through my control panel).

    It’s a pretty hideous scam, but that’s how it works. Hope this is helpful…
    Kerry

  604. Doug Jan 28

    I too was charged the $9.00. I talked to the bank that I do business with, and they put me in touch with the fraud liason. They told me that I was NOT required to notify the company in question (Webloyality.com, INC. 800-7327031) Instead they will handle that.
    I believe the company is so willing to give the money back is so that they don’t get charged with somekind of fradulent practice lawsuit.
    I saw on the BBB website that there is about 234 complaints lodged against this company in the last 12 months.
    I think perhaps calling the company webloyalties.com INC., only gives them a chance to redeem themselves so they are not seen as a company who regularly makes fradulent/unauthorized bank charges.

  605. Deborah Jan 28

    My charges came from movietickets.com. Cancellation of all charges was quick and courteous. This is so outrageous.

  606. Kyu Jan 28

    Thanks for the website.

  607. Pam Jan 28

    I was just hit by the same people! It was after ordering a halloween costume from Lillian Vernon. They told me the same thing, I had to type my email addy several times when I KNOW I did not. They also said I had received emails, but there were none. This company obviously makes a lot of $$ by people not checking their credit card charges on a regular basis. They did “canel my membership” quickly, but I never should have been a member to begin with! BUYERS: BEWARE!!!!!

  608. Chris Jan 28

    I just got home from work, went on my computer… everyday I check my account online just in case of such fraudulant charges. I am surprised this has been going on for so long, as soon as I saw the charge from RESERVATIONREWARDS right away I googled it, and I’m glad I did, otherwise I wouldn’t of found this site. I see that these charges are related to making purchases online with a card. I use paypal all the time for a couple of years now, but I did purchase some games of ebgames last month as gifts. This is the first and last charge from RESERVATIONREWARDS…I can’t believe how somebody can get away with this and still be business… good luck to everyone else, always look over your statements with a microscope.

  609. shatungwa Jan 28

    i was in the hole about $75. my sitiuation resulted from a purchase of some free business cards from vistaprint (pay for shipping). i was so outraged. i didn’t even notice it until i saw 2 charges in one month. whats the different between Passport of Fun and GalleriaUSA? Why does one charge you and the other doesn’t? The nerve of these people. What satisfied customers? Most of them don’t even know that they’re funding this company. satisfied…

  610. jc Jan 28

    I wish I can kill those a**H****

  611. Mike Jan 28

    I just found the charge on my most recent statement…..this had been occurring since my wife made a purchase from http://www.romans.com (woman’s clothing store) back in June….it’s now Nov…..AHAHAHA! Called right away cancelled the subscription, but i never received an email from the company claiming my membership. My wife is new to the internet and could have signed up, un-denounced to her…..this is a BIG ASS SCAM!….im now out $63 bucks! Beware of who you buy from on the net!! and always look for the checkbox’s, etc. before committing the purchase!!

  612. Vera Jan 28

    Same thing happened to us–I called them to get my money back and they couldn’t locate my name, but they did locate my husband’s name and his purchase on ecost. I am boycotting ecost as well-we have bought so many things from them over the last few years but not any more!Thanks for putting this great website together!

  613. Vera Jan 28

    Same thing happened to us–I called them to get my money back and they couldn’t locate my name, but they did locate my husband’s name and his purchase on ecost. I am boycotting ecost as well-we have bought so many things from them over the last few years but not any more!Thanks for putting this great website together!

  614. maureen Jan 28

    I just got screwed too! I took longer to figure it out on my credit card. At first I thought that maybe it was just a one time thing. Low and behold I was wrong!

  615. Vasanth Jan 28

    I had this scam amount $9 posted on my card 3 times..Then I called up that 800 number. They told me that I had signed their rewards program at choicehotels.com. I refused agreeing for this charge. They agreed to cancel and refund within next 5 days. Let me see whether they refund the amount in a week.

  616. Carol Steinbrecher Jan 28

    Just found your site…We had the same thing happen. We had rented a room for our kids at the airport and got the offer of the $10.. I agreed and then forgot about it until I just checked our Credit Card and found that the charge has been on there for five months. We called the Credit Card company and they reversed the charges. We called the Company and cancelled. Interestingly enough, when I looked for it on Google. It was one of the sponsored links… Pretty Interesting.

  617. jeraldaw@hotmail.com Jan 28

    SAME AS ALL THE OTHERS. A COMPANY WAS SO PROUD TO OFFER ME AN EXTENDED WARRENTY. THEY FORGOT TO TELL ME THE COST. I DIDN’T SIGN ANYTHING NOR AGREED TO ANYTHING. I HAVE THERE E MAIL BUT NEVER OPENED IT.

  618. jeraldaw@hotmail.com Jan 28

    THIS IS A CORRECTION ON MY FIRST COMMENT. I BOUGHT A PART FOR MY JEEP FROM JC WHITNEY AND THE $10.00 OFF CAME FROM THAT SALE. I SAW THE E-MAIL BUT DIDN’T OPEN IT FOR A FEW WEEKS. I PRINTED IT BUT STILL DIDN’T READ IT UNTILL MY WIFE SAW THE $9.00 BILL. I CALLED AND THEY SAID THEY WOULD TAKE CARE OF IT. FIRST THEY WERE WILLING TO CANCELL MY ACCOUNT. THEY DIDN’T MENTION A REFUND UNTILL I ASK FOR IT. WE’LL SEE NEXT MONTH.

  619. Mikhail Jan 28

    Just reviewed my last credit card statement and found $9 charge from WLI SHOPPERDISCOUNT. After that I checked previous statements. Well, they charged my account every month staring June of 2005. I wonder if there is any chance to get my money back. (It goes w/out saying: I did not signed any agreements with them)

  620. Efrain Jan 28

    I have also been cheated by being charged $9.00 monthly by
    this WLI Reservation Rewards company. I hope I can settle
    these inappropiate charges made to my MC as soon as possible.

  621. Efrain Jan 28

    I have also been cheated by being charged $9.00 monthly by
    this WLI Reservation Rewards company. I hope I can settle
    these inappropiate charges made to my MC as soon as possible.

  622. carolyn Jan 28

    Thank you for this website. I too found 2 $9 charges from this so called company. Called them asking for a refund and have not received one. They asked for my address and email for confirmation. I’m pretty sure it’s not a good idea to give that out since I never gave it to them in the first place. The only way they could have my credit card number is through pay-pal. I’ve trusted pay pal, but no longer. I’ll be calling my credit card company to report fraud in the morning.

  623. Agingangel63 Jan 28

    I just noticed two charges from APO Gallerieas…that i have never made a purchase from..both phone # i have are working will be calling them again tomorrow

  624. Don Eckard Jan 28

    Yep EBgames.com got me on this scam. Boy do I feel stupid. Instead of screaming and yelling at the operator at WLI… I just cancled my subscription service and thanked her and hanged up the phone. Oh Well.. I learned something here… You pay for everything in life and when you don’t watch out for yourself, you pay more.

  625. Reggie Jan 28

    I too got nailed by this scam. Don’t know how these people get away with it. I called and they eagerly credited my account the full refund of 5 months. Thanks for bring this to my attention for this site. Helped me out a bunches. $5 dollars worth. THANKS AGAAIN!!!!

  626. Reggie Jan 28

    Forgot to mention that I purchased things from Tiger direct.com. I called them and they did not even know what the hell it was and they will be investigating it. YEah right but anyway I called and I will be getting a 45 dollar refund in 3 to 5 bussiness days.

  627. Reggie Jan 28

    Forgot to mention that I purchased things from Tiger direct.com. I called them and they did not even know what the hell it was and they will be investigating it. YEah right but anyway I called and I will be getting a 45 dollar refund in 3 to 5 bussiness days.

  628. Joe Jan 28

    I also got scammed by AP9*PASSPORTTOFUN since July 2005 (now it’s November 2005). I can’t tell until I call them, but I suspect it occurred in July when I purchased an airline ticket online. I intend to get all my money back ($60 charged so far).

  629. Chris Jan 28

    ok, I called up the 800 number, I used their nifty recorded menus to cancel my membership that I never had signed up for, and got a refund of the one month without talking to anybody, I really didnt feel like yelling at anybody this morning. Now they send me email telling me my membership is canceled, wow they didnt do that before they took mony from me telling me I’m a member. HHHHMMMMMMM bastards, good luck to everybody, these people must go out of business

  630. Richard Jan 28

    I am All clueless on this and it has been showing up for the past three or four months Finally something caught my Eye when researching on this questionable deduction from my account I have been getting charged 10$ a month for this scam. thanks for the help on figureing this out

    Sincerly

    RICK

  631. Cindy Jan 28

    We just discovered the scam in our checking account this evening. They (whoever “they” are) have used our debit card to access our account. We have been charged $9.00 since May 05. I also thought it was something my husband knew about. But come to find out neither one of us do. The description is WLI Shopperdiscount 800 88987 CT. We have no clue as to where this even originated from. We are considering just closing our account. Is this probably the best thing? Also, how do we go about recovering any money? We would never just give out a card # over the phone, especially to someone we think is scamming us! Scary, scary deal!

  632. Carol Steinbrecher Jan 28

    Just a follow-up. I did a google search and they came up as a sponsored advertiser. I reported them to google at adwords-support@google.com. I received a reply from Google. Maybe we need to flood google with our complaints.
    Thanks Adam for starting this thread.
    Carol Steinbrecher

  633. Cindy Jan 28

    Follow up: Called the 800 889 9776 number and they said they would refund our charges in 3-5 days. Hopefully they will. I asked them how they happened to have our account number. They said that we joined them back in May when we purchased an item from JCWhitney online. Apparently you have to accept this to finalize your payment. It does not seem quite right to me.

  634. Kelita Jan 28

    Unfortunatelt, I’m in the same boat. i did contact WLI or whatever they’re called and request a refund. they said they’d give the money back, but today the actual debit was made from my checking account. Now I have to wait for 3 days until the actual funds are retransferred back to my account. They told me that when i purchased movie tickets on line i signed up with them by clicking on a free rebate coupon. Go figure! I did not sign up with anything! why would i pay to get coupons? I get them from the Sunday Enwuirer and that costs 75 cents I told them! I did get their emails but didn’t respond to them. Thank goodness i didn’t because responding to them might make things worse. I’m waiting for my money to come back to me and I’ll be more careful. Scamming consumers and taking their private information includng credit card data is actually legal, so much for government protection agencies eh!

  635. Don Jan 28

    My wife caught this charge on our credit card. She looked the company up and luckily found this site. Thank you for posting this important information for others to learn from. They tagged us through Classmates.com Luckily we caught it after the first charge. After calling their customer service..option 3, then speak to a CSR, within two minutes we were reimbursed and canceled with no further charges.

  636. hunson Jan 28

    Can’t believe it. They charge me 9 $!

  637. Heather Jan 28

    I just noticed the same charge on my account. I used the number on this page (thank-you!), and they said I signed up for this after a purchase at http://www.joann.com; when I told them I not only did not sign up for it, but wanted a refund and I wanted my fraudulent subscription cancelled, they said they would do so. The woman was very friendly, and it’s interesting that the customer service reps are so familiar with this… Thank-you for posting this information!

  638. Anonymous Jan 28

    Hi,
    I recieved the WLI Reservation Rewards charge twice on my debit card before I noticed the charges. When I called to refund/cancel my subscription, they kept trying to only refund one charge. I had to insist 3 times that they refund both charges before they finally obliged. I am still waiting on the refund. Shady business

  639. Anonymous Jan 28

    ^^
    I forgot to mention that I “subscribed” to them from allposters.com

    Jesse

  640. Patti Jan 28

    I am outraged by the bull**** that this company is able to do. My husband bought tickets for a movie off of movietickets.com, and that is how they got him. They offered him $10 off of his next purchase. They don’t ask for any information, they just take your credit card #. You have got to call the 1 -800 #, and get your money back. They told me they usually don’t give a full refund, but they will make an exception. I spoke with a man named Fred who was actually very friendly. He told me that I will see the refund in 3-5 business days. I told him that if I don’t see a refund I will be calling him back and hounding him. Be sure to get a name, extention number and a cancelation number. Be very aggresive when you call because these people are stealing your money without your consent. Who knew a $10 coupon would cost you $9 a month. I will keep you updated on when I get my money back.

  641. Lai W Jan 28

    I got this scam too. I purchased airticket from expedie.com. I can believe this campany is still alive after so many people complained.

  642. Kate Jan 28

    Spotted these charges after two had been made to my credit card. Cancelled immediately and have queried the charges with CC company as I definately did NOT sign up for this BS

  643. LB Jan 28

    About two months agp I had purchased some CDs online. There was a pop up window that appeared on the screen it stated that I could get $10.00 discount on this purchase. I wasn’t really sure about the idea of the pop up so I decided I wouldn’t do it. Well, I had checked my account statement online the same day and it was a charge in my account for $10.00 with the name WLI RESERVATIONREWARD so I called the company and made a dispute about it. They promised to refund the money and cancel any future payments. I argued that I never signed up for anything and that I was going to get someone to look into this. They need to be stopped

  644. Marci Jan 28

    Just got stung by this too at VistaPrint. They told me this was the first time they EVER heard this complaint. I told them it was a massive scam and they treated me like I was wrong for complaining. I was wrong — to do business with vistaprint. Never again. I contacted my CC company and flagged the billing name. Hope it works. How do you contact the attorney general and what exactly do you say? The only info I have on this company is a PO box in Des Olaines, IL and an 800 number that keeps you on an endless loop.

  645. Trish Jan 28

    I look at my statements very carefully. I can’t believe that this company thinks that they can get this by so many people. I intend to take care of this to the fullest extent.

  646. fed up Jan 28

    Same scam. 10 months ($90 in charges) before I noticed the scam. Called and was promised a full refund. We’ll see if that happens. Have some free time these days and would be more than willing to go to court to help shut these clowns down. Many thanks to the person who set this page up! Supposedly discountdvd.com was the initial site where I bought something and got screwed.

  647. fed up Jan 28

    Same scam. 10 months ($90 in charges) before I noticed the scam. Called and was promised a full refund. We’ll see if that happens. Have some free time these days and would be more than willing to go to court to help shut these clowns down. Many thanks to the person who set this page up! Supposedly discountdvd.com was the initial site where I bought something and got screwed.

  648. mad mom Jan 28

    Just noticed this charge on my account and did some checking into it and they have been taking $9.00 out for more than 1 year and a half! We need to ban together and get these jerks!

  649. Patti Jan 28

    Just to update everyone I received my money back for all 6 months that I put out on this crap. I urge everyone to call the 1-800 number on this website, and demand for your money back. These idiots have to be stopped immediately.

  650. heather Jan 28

    This is the second time I was hit by this scam, they are charging me $12. I haven’t talked to them this time about it, but last time they insisted that they sent me several emails about the charge, but I never recieved anything. This needs to stop, I am going to call them now.

  651. Andrew S. Jan 28

    Thanks for setting up this site, Adam. I looked at my credit card bill yesterday and found that I had a $9 charge a month since May that I didn’t recognize. I conducted a search on the internet and your site came up. It helped a bit. I never signed up for this service, nor received any emails regarding enrollment in the service. I am not a neophyte when it comes to stuff like this, so I was surprised that I was scammed. Apparently, I was signed up for the service after buying movie tickets on movietickets.com, something I guess I should have never done.
    Regardless, without much effort I was able to get all my money refunded. I called the number on my visa account and, after the customer service rep explained the service, I told him since I never signed up for this service, or ever used it, I wanted a refund. He said he would refund last month’s charge. I said I wanted it all. He agreed. I didn’t think to ask for interest, but I doubt they would have given me that.
    This type of scam is absolutely ridiculous and has got to stop. I would recommend using citibank’s virtual account numbers, if you have a Citibank account. Otherwise, I’m not sure what else you can do to be entirely safeguarded from scams such as this. I would be interested in what other people have done, besides simply boycotting sites. I need something more secure than that, since at any time any site could sign up.

  652. Michael Jan 28

    I got that $9 charge in October and November 2005 my VISA card bills. I believe it is too long life for scam company.

  653. Amy Jan 28

    I just checked mine as well and there she is a $9 charge and did just as you all and asked for a refund and cancelled and told them that i didnot authorize this and i guess now i will have to go get my card number changed will it appear again or is that it and it is done
    also they are very polite people there i guess they have to do this 24/7

  654. Tracy H. Jan 28

    I checked my credit card statement also. There it was, a $9 charge. I went back through my CC statements and they had been charging it for 6 months. I called the # on my statement a talked to a representative. I told them that I hadn’t signed up for anything. He agreed to cancel my membership and refund me $56. I received e-mail confirmation that this would be credited to my account within 3-5 business days. We’ll see!

  655. Dave Jan 28

    Yep I just saw one of these charges on my bank statement. They signed me up through a movie ticket purchase that I did not make on the date they said I did. I had them refund the charge and cancel whatever I was signed up for immediately! I told the guy not to play dumb with me and he should be able to know why I was calling and I told him about this site. He didn’t say shit to me after I told him to google WLI*RESERVATIONREWARDS 800-7327031.

    Its funny he kept talking about how I can enjoy the REST of the time left with the account and I had to keep interrupting him to sort everything out now. I have my cancellation number and I’m waiting for my refund.

  656. Lisa Jan 28

    I just noticed this charge on my credit card statement and am shocked to read all of these stories. I looked back and have been paying $9.00 a month for 5 months. When I called and spoke to Charles at customer service he was very intimidating and wouldn’t refund my money. He kept repeating that all he could do was cancel my membership since “I signed up for it by entering my e-mail address twice” when buying something from allposters.com. I am so upset and now I feel like there is nothing I can do to get my $45.00 back. I guess they really scammed me.

  657. Charles Jan 28

    Thanks for all the info about this scam. We found the $9.00 charge on our new Choice Hotel Visa card. Choice Hotels placed us in this rewards program without our consent. We called 1-800 732-7031 and spoke with Brandon. He was cordial and canceled the memebership. We received an e-mail a few minutes later telling us that our memebership had been canceled and the $9.00 charge would be removed from our account within 5 days. We hope it happens. The lesson we have learned is READ THE FINE PRINT AND BE CAREFUL ABOUT THE BOXES WITH CHECK MARKS IN THEM.

  658. shylicia heyward Jan 28

    i looked up my credit card to figure out how come all this money was coming out of my account every month and then i looked up the phone number. tomorrow i am going to the bank to get this figured out. i dont need them to take money out of my account… i am a broke college student my money is greatly needed. thank you for your help.

  659. les sims Jan 28

    same happened to me 9.00 chg from wli

  660. Dr. Patel Jan 28

    These a**holes will not learn if you ask them for a refund, just have your bank refund your money that way they will investigate these pricks. When there is a high volume of people filing disputes, the bank will be more persistent in nailing these f**Kbags.

  661. Dr. Patel Jan 28

    These a**holes will not learn if you ask them for a refund, just have your bank refund your money that way they will investigate these pricks. When there is a high volume of people filing disputes, the bank will be more persistent in nailing these f**Kbags.

  662. Dr. Patel Jan 28

    These a**holes will not learn if you ask them for a refund, just have your bank refund your money that way they will investigate these pricks. When there is a high volume of people filing disputes, the bank will be more persistent in nailing these f**Kbags.

  663. Dr. Patel Jan 28

    These a**holes will not learn if you ask them for a refund, just have your bank refund your money that way they will investigate these pricks. When there is a high volume of people filing disputes, the bank will be more persistent in nailing these f**Kbags.

  664. Dr. Patel Jan 28

    These a**holes will not learn if you ask them for a refund, just have your bank refund your money that way they will investigate these pricks. When there is a high volume of people filing disputes, the bank will be more persistent in nailing these f**Kbags.

  665. Jon Jan 28

    I’ve just had the same experience, canceling and threatening legal action to gain a refund.

  666. Jon Jan 28

    Contat the companies that refered you to this company and insist they stop hosting links to their services.

  667. Henry Jan 28

    I had the same experience and I have just found out about it. I will dispute the charges tomorrow. It is difficult to believe that onetravel is not involved in this scam!

  668. Abdoul Jan 28

    can’t believe this , a strange charging my card two time $10.00.
    This is a scam, and I don’t want to be part of it.I got to get my money back.

  669. Stavros Jan 28

    November 28, 2005 – I found a charge for $11.00 on my visa from “WLI*RESERVATIONREWARDS.CO800-732703″ with monthly charges dating back to september. These scammers were affiliated with Orbitz Travel. This site is a great deal of help. Many thanks to you.

  670. Joel Jan 28

    I too received a $9.00 charge through the King Size Shop. I called WLI at the 800 number and cancelled and insisted on a refund. When I told the operator about all the complaints I read about, she said “every has their own opinions” and changed the subject. Thank you for this site.

  671. Marina Jan 28

    I got a $1 charge from them. A small amount, but it’s a matter if principle. I called them and they cancelled it right away. Thanks so much to this site – it was extremely helpful!

  672. Kristen Jan 28

    I have been had as well. I also went into overdraft on my account because they took $10 out of mine right before my check was deposited. I was actually charged 2 times this month!!!!! I just called the number I found and there is “supposed” to be a refund of $50 back on my credit card in the next 3-5 days. I will call and raise more hell if this does not happen. Please add this comment as well to any complaints that may be submitted.

  673. Alex Jan 28

    I will check with my bank and see how long this has been running on my account.
    I am also a programmer and quite familiar with MS Windows Spyware. This is probably one of the results of agressive adware/spyware greed.

  674. Josh Jan 28

    I am a first time bank account owner and I found this after a purchase from EB games in september of 2005. Because I had barely any money in the account it caused an overdraft. They should definately go down for this.

  675. Stavros Jan 28

    With my original message I incorrectly stated that the $11.00 charges on my visa from “WLI*RESERVATIONREWARDS.CO800-732703″ where in connection with Orbitz Travel. I stand corrected, it was actually through Travelocity. Just wanted to clarify this.

  676. rick Jan 28

    I also got nailed by this. I didn not notice it for about 4 months. Although I was getting charged $18 a month.. $9 for WLI-ReservationRewards and $9 for WLI-ShopperDiscounts. I have no idea how this happened. I cancelled the subscription last month and I just saw that they are still charging my credit card for the WLI-ShopperDiscount membership. Is there going to be a class action suit against this company?? This is total BS!!

  677. Graham Jan 28

    Just figured out that I was ripped off twice by the same company. They are refunding me my money but I can’t believe that they get away with this. Hopefully somebody who deals with this kind of fraud can put an end to this problem.

  678. Carla Jan 28

    I also just figured out I was charged for this service after making a purchase on Allposters.com – like everyone else I did not sign up for it, or receive any emails confirming the service, as the company claimed. After some complaining, they have agreed to fully refund my credit card – let’s see if they will. THANK YOU for setting up this weblog – it was very helpful to know I was not the only one.

  679. Carla Jan 28

    I also just figured out I was charged for this service after making a purchase on Allposters.com – like everyone else I did not sign up for it, or receive any emails confirming the service, as the company claimed. After some complaining, they have agreed to fully refund my credit card – let’s see if they will. THANK YOU for setting up this weblog – it was very helpful to know I was not the only one.

  680. Lisa Jan 28

    I recently had the same charge on my account from wli. They said i signed up for it through movieticket.com. I called them through the number on this website and they refunded my money and cancelled my so called membership without any hassel. I just wanted to say thanks so much for this website!!! This needs to be stopped!

  681. Doug Jan 28

    THANK YOU THANK YOU! Just found the same charge for Oct and Nov. I called ready to do battle and they claim they will have both charges refunded in 3 to 5 business days. Really appreicate the information!
    It’s hard for me to believe what these companies will try these days!!!!

  682. Nick Jan 28

    I just found out that I’ve been charged $9 twice after a purchase at Allposters.com. They said they will refund the money within three days. I suspect that this might have happened at earlier purchases with credit cards I no longer use. Do they have any legal obligation to inform me if I’ve been charged earlier?

  683. Lynette Jan 28

    I’m embarrassed to say..but they’ve been charging me $10 X 2 since October. I finally caught on today and am thorougly disgusted with them and myself. I’ll be giving them a call first thing tomorrow morning with a demand for a full refund. I will be giving Classmates.com for a full refund as well, considering they were they helped me get scammed.

    Good luck to everyone on refunds. Hey did they refund it back to your bank account or was it a papercheck?

  684. Cheryl Case Jan 28

    My story is almost precisely the same as everyone else’s here, so I won’t belabor the point However, I would like to add that I emailed them, rather than called, and they responded very quickly with a promise to refund the money.

    The truth remains to be seen, of course, but if they actually do as they say, email is (at least for me) a more painless way to get this resolved. I could take care of it on my schedule, rather than just the hours the customer service department is open, so I didn’t have to have it eat at me all night. And I didn’t have to listen to their b.s. and feel my blood pressure skyrocket.

    If anyone else want to use this method, write to customerservice@reservationrewards.com.

  685. Jon Jan 28

    Well, after googling ” reservation rewards” and finding this site I also discovered I was being scammed out of $9 per month. I made flight reservations on America West airlines website and thats where the problems began. I called the 800 number and spoke to a foreign sounding woman who was rude to me after I told her I was on to the scam. She transferred me to her supervisor but forgot to put me on hold as she described how “stupid people are” as she described our phone conversation. When I spoke to the supervisor, she apologized of course and promised a full refund within 2-3 business days.

    We’ll see if I get the refund, if not I’ll be back in touch with the company.
    Did you know they made $86 million last year in revenue scamming people? Wow.

  686. Fred Jan 28

    The only way to stop this is to writ/e-mail the companies using the “webloyalty” service and advise them yuou will never use their service again because they violated your trust and trust is the basis for sustainable internet services. I will never use any of the companies that Webloyalty claims as customers. I have advised Priceline that I am finished with them because of deceptive practices. We must all spread the word across the net and drive these people either out of business or make ethical change to their operations.
    Fred

  687. shannon Jan 28

    just noticed they have charged me for OVER A YEAR!!! they said they got my info from half.com when i ordered books for a class. She blamed it on me for clicking “ok” to 10 dollars off my next order. I called and said i never gave them my info but that they stole it from me and i would be more than happy to get an attourney involved. she cancelled my account and promised a FULL refund within3-5 days its now (12/2/05)…without this site i never would have found out what reservation rewards was. hopefully i will get my 144 dollars and was wondering if anyone else was actually refunded the full amount??

  688. shannon Jan 28

    just noticed they have charged me for OVER A YEAR!!! they said they got my info from half.com when i ordered books for a class. She blamed it on me for clicking “ok” to 10 dollars off my next order. I called and said i never gave them my info but that they stole it from me and i would be more than happy to get an attourney involved. she cancelled my account and promised a FULL refund within3-5 days its now (12/2/05)…without this site i never would have found out what reservation rewards was. hopefully i will get my 144 dollars and was wondering if anyone else was actually refunded the full amount??

  689. shannon Jan 28

    just noticed they have charged me for OVER A YEAR!!! they said they got my info from half.com when i ordered books for a class. She blamed it on me for clicking “ok” to 10 dollars off my next order. I called and said i never gave them my info but that they stole it from me and i would be more than happy to get an attourney involved. she cancelled my account and promised a FULL refund within3-5 days its now (12/2/05)…without this site i never would have found out what reservation rewards was. hopefully i will get my 144 dollars and was wondering if anyone else was actually refunded the full amount??

  690. Clifton Jan 28

    12/02/05
    Same story..noticed the two charges on my CC. One from reservationsreward and the other from travelvalueplus. Googleed, found this site. Went to reservationsreward.com and said I forgot my password. They sent me the password so I could access their site. Same PW for both sites. Sent them email cancelling all…20 minutes later it was cancelled. We’ll see about the $18.00. They did send me email but I put it through the SPAM processer..did not read!!!!Found one of them in the deleted folder my ISP maintains. CC said they would take care of it if the company does not refund. I contacted the two companies that I did business with on the day they sent the charge to my CC company. Coldwater Creek said they never do this sort of thing and Baby Einstein will contact me on Monday.

  691. Paul Jan 28

    I have had this on my credit card for several months; I always assumed it was one of the many legitimate services that I subscribe to (just with a different name). I will cancel this on Monday. Thank you for posting this on your website!!

  692. KAREN Jan 28

    I DIDN’T NOTICE IT AT FIRST THEN WHEN I LOOKED UP WLI AND FOUND THIS I CHECKED MY CREDIT CARD BILLS I NOTICED I HAVE BEEN GETTING CHARGED $9.00 SINCE JULY.

  693. rwindbigler Jan 28

    Same 9.00 charge as everyone else for several months.

  694. Rich Jan 28

    I have the same charge. I will call them in the morning and get the charges removed and I will add them to all my cards as a denied vendor.

  695. Theresa Jan 28

    On Saturday Dec 3 I noticed a hold on my bank debit account for 9 dollars. When I called the bank today they told me that it was WLI Reservations. I had no idea who they were, til I did an online search. Apparently they got my credit card info from joann.com in early November. I called their 800 number, supposedly they “canceled” my subscription that the woman insisted I or someone using my computer had signed up for (which I had not!) These people need to be stopped. A woman I know used to say, it’s easier to take a dollar from a million people than a million dollars from one person. WLI Reservations is doing that times 9!

  696. jared Jan 28

    I was ripped off for 4 months. I called the number above and the operator was able to refund all the charges to my account w/ very little hastle. Just give them a call and they’ll give u your money back.

  697. geoff Jan 28

    Ive had the same thing, two charges of $9 each on my account on Dec. 2. I havent called yet but i will blow up at them if they dont quickly refund my money.

  698. shannon Jan 28

    i called on 12/2/05 and on 12/6/05 all of my money (15 months worth of charges)was refunded…dont let them steal your money…call and get your money back!!

  699. Brett Jan 28

    Thank you for putting this webpage up. i thought that someone stole my card because i got overdrawn on some chrage i knew i didnt do and i googled it and got this site and theirs and a few others. Thanks again.

  700. Brad Jan 28

    Same $9.00n a month scam has happened to me.

  701. geoff Jan 28

    My letter to them…

    Dear reservation rewards,

    I recently noticed two completely unauthorized charges of $9.00 each on my bank statement. My account unfortunately was already at a negative balance when the entirely, ridiculously unauthorized charges occurred. Washington Mutual charges a fee of $30.00 per overdraft on my account. As you can see on the statement I’ve sent, I already owe $120.00 in my own fees. When I saw a total of $78.00 more that came from fukk knows where, I nearly sh|t a brick. I am in college and have little money as it is. I pray that I don’t end up in such a cold-hearted, scandalous, con-artist business as you a$sholes have. I only wrote this letter because I was asked to explain “why I should be refunded my money.” Either the money be refunded now or the bank files a dispute over the charges. Regardless, I refuse to pay the unauthorized amount.
    Here is a link you might consider, http://adam.rosi-kessel.org/weblog/the_man/webloyalty_aka_wli_reservations_is_a_scam.html . I am not the only one completely disgusted with you sh|t bags. Hopefully these people will all receive full compensation for their stolen money.

    Burn in hell,

    Geoff

  702. James Jan 28

    Reservation Rewards. I have never heard of them, so I googled them and found out who they were and called them. They claim I signed up when I purchased movie tickets from http://www.movietickets.com which I have never done. So these charges go back 9 months so I checked my credit card staement for that month and the only purchase I made online was airlines tickets through http://www.travelocity.com. So I clled them and told them of my situation and they said they would cancel the account and refund my money. They refunded only $9.00 since then I have been trying to get the rest back. Will keep you updated.
    I just checked my credit card account, because christmas is close and wnated to make sure thing swere in order and check to see hwo much credit was available for the holiday season. I noticed a $9.00 charge from a company called

  703. Clifton #2 comment Jan 28

    12/8/05 Just a followup….last night I noticed that these “folks” had refunded the two charges they had made to my CC. I cancelled on line via email. (See earlier comment)

  704. Aileen Jan 28

    I just noticed these same charges on my account too! How do they get away with this? I’m about to call and deal with them now too…thanks for letting me know how they operate. We should definitely do something about them.

  705. Lindsey Jan 28

    Grrrr! I just noticed this charge, it had been going on for at least three months. I’m a college student, $9 is a lot to me! I will be calling them tomorrow. So much for believing in the decency of people. ugh. people like this make me sick.

  706. KP Jan 28

    CLASS ACTION. CLASS ACTION. CLASS ACTION. Let’s shut these people down. Whatever they claim, it is absolutely not legal to start an indefinite monthly subscription charge based on a single-click opt-in that provides no details before the “order” is complete. I haven’t been a victim but I feel for everyone who has and I want you to know A) you deserve every penny back, and B) PLEASE report this fraud to your credit card company and your state attorney general’s office! Help yourself and help others in the future…

  707. Hal Jan 28

    Go here for the details about their former comapany CUC
    http://www.sec.gov/litigation/admin/34-42933.htm

  708. Nina Jan 28

    This happened to me as well

  709. Beth Jan 28

    I was just reconciling my credit card and found that the last 3 month I have been charged $9. Tried to call the number but after hours, so did a google search and saw there site and also this. I am outraged I only order Airline ticket through America West and paid extra for the Travel Insurance so I am not sure how this WLI got my information and my credit card number I have copies of everything I did online and there is nothing listed about WLI Reservation Rewards. I also have not gotten any email pertaining to this or that I have any rewards. Hope my account get refunded too.

  710. Beth Jan 28

    I was just reconciling my credit card and found that the last 3 month I have been charged $9. Tried to call the number but after hours, so did a google search and saw there site and also this. I am outraged I only order Airline ticket through America West and paid extra for the Travel Insurance so I am not sure how this WLI got my information and my credit card number I have copies of everything I did online and there is nothing listed about WLI Reservation Rewards. I also have not gotten any email pertaining to this or that I have any rewards. Hope my account get refunded too.

  711. Amy Jan 28

    For the past three months I’ve had a charge of $12.95 on my credit card. I finally followed through and it is probably a result of using VISTAPRINT.com.
    WHAT A HASSLE this is…trying to recover my money.
    DO NOT USE VISTAPRINT.com

  712. Steve Jan 28

    Re: VistaPrint

    I used them once and while I never have had any bogus charges to my card, they do spam me with automated phone calls (“Hi, this is Amy. . .”) at my office and send me a continuous flow of junk mail. I’ve called and requested that I be removed from their junk phone call list. They “take” my number but the calls continue, of course.

  713. Stan Jan 28

    1. Go here:

    http://groups.google.com

    2. Type in “one-time-offer.com abuse”, and hit “search”.

    3. Note multi-year history of spamming.

    4. Be sure to thank whoever handed over your private
    data, including your credit card info, to spammers.

  714. Erika Jan 28

    I’ve been getting this charge for about 5 months now, and didn’t know that there was anything that I could do. I’m so happy that I’ve found this and I will be calling the company in the morning.

  715. Pattie Jan 28

    I checked my online banking this morning and saw a pending charge from WLI Reservation Reward. It was very early, so I googled it and found this site. This is truly disgusting. I was so happy to find this page because I was ready for the rep “Laurie” and her BS. I told her I had located other victims on the internet, so she shouldn’t bother giving me the spiel she had been trained to give. I told her I was reporting them to the FBI and state attorney general in PA. I did report to both these agencies, as this is fraud and won’t be stopped without many complaints. I urge everyone to file complaints with any and every agency to can. There is power in numbers. I included a link to this page in both my complaints so the agency can see the sheer numbers. My charge was for $10 and originated through Fandango when I purchased Harry Potter tickets for my kids. I complained to Fandango as well. I then called my bank (Wachovia) and the representative was very interested in the complaint. She told me she uses Fandango herself and took down all the info on the company. The information will be included in an alert newsletter that goes out to all Wachovia employees so that others will be aware of the scam and will be able to help their customers. Thanks to all of you for tipping me off. It’s nice to know I’m not alone, although I still feel stupid. Please, report these freaks to anyone and everyone. That is the only way we can hope to stop them.

  716. Liixang Jan 28

    Thanks for yourwebsite, After reading it, I checked mine and found out that my credit has been charged for one year already. This is really should not be done there.I have never order any airline ticket since the last two years. I will call these guy and try to get my money bakc. Anyway, I think the guy who did this should be brought to justice

  717. Robert Jan 28

    Same $9.00 a month scam has happened to me.

  718. Matt Jan 28

    Happened to me also after using Priceline.com – They now have a ‘convenient’ option of just entering your credit card number over the phone to cancel your account. Be patient and do not enter anything in order to speak to a service representative. You will need to request a refund otherwise they will just try to get by with the ‘no future charges’ speil.

  719. Dylan Jan 28

    MASTERMONEY PURCHASE WLI*SHOPPERDISCOUNT 800-8898776 CT
    i got the samething, this is a great site for all this info, im sorry everyone else got riped off too. i hope to get my $18 back

  720. Lisa Jan 28

    Hello,
    I am writing because I was just charged $9.00 twice today, for a total of $18.00 that I didn’t authorize. Here is a copy of what I found in my online banking, (less account numbers and balances):

    12/13/2005 VISA PURCHASE MERCHANT PURCHASE TERMINAL 414203 WLI SHOPPERDISCOUN T 800 88987 CT 12-11-05 $9.00

    12/13/2005
    VISA PURCHASE MERCHANT PURCHASE TERMINAL 414203 WLI RESERVATIONREW ARDS C800 73270 CT 12-11-05 $9.00

    If my husband didn’t notice the transactions, I could have overdrawn my account, thus causing more fees. I would like to find out who this scam artist is, because
    next time it could be more $$. As far as how they got my banking info, I did order
    movie tickets for Harry Potter on line over a month ago. I thought the sight was secure, but maybe not. I hope everything works out for the rest of you, and I will contact my bank and addition to the number you provided. I will check back on this sight to see if there is any new infor, or if I am able to get any.

    Kind Regards and thanks for listening to me gripe,
    Lisa

  721. Todd Jan 28

    My wife and I just noticed the charge on our visa check card account and couldn’t remember ever signing up for anything like this. After doing some research I found this site and then immediately called WLI. Speaking with the customer service rep I figured out that they got my info from movietickets.com. They were able to farm my info because they disguised themselves as movietickets.com saying that if you entered your email you will get a $10 credit on your next online movie tickets purchase. Obvioiusly I should have read the fine print to see about the charge but nowhere did they mention WLI, it completely seemed like it was coming from movietickets.com. Anyways be certain to ask for you money back as the CSR will only mention about cancelling the membership and won’t suggest that they can refund your money. THey claim it will be back in my account in 23-5 business days so we will see. I’m glad this site was around otherwise I wouldn’t have known.

  722. Harry Jan 28

    $9.00 charge for 2 months or more caused by shopping online with Joann’s.

  723. matthew potter Jan 28

    Just discovered that I’ve been getting hit by this scam for the past 7 months!! – Not sure what what underhanded website caused it to happen, but rest assured as soon as I find out – they’ll never have my business again (How in the world is this legal???!?!?!?!?!?!!!?!??)

  724. matthew potter Jan 28

    Just discovered that I’ve been getting hit by this scam for the past 7 months!! – Not sure what what underhanded website caused it to happen, but rest assured as soon as I find out – they’ll never have my business again (How in the world is this legal???!?!?!?!?!?!!!?!??)

  725. matthew potter Jan 28

    Just discovered that I’ve been getting hit by this scam for the past 7 months!! – Not sure what what underhanded website caused it to happen, but rest assured as soon as I find out – they’ll never have my business again (How in the world is this legal???!?!?!?!?!?!!!?!??)

  726. matthew potter Jan 28

    (Woops …shouldn’t have been refreshing the page)
    I Just got off the phone with my CC Co. – I filed a fraudulent charge report and then called the scammers up and asked for a FULL REFUND ($63) …and they said OK.

    FYI – the culprit that signed me up (without my knowledge) was http://WWW.MOVIETICKETS.COM – Boycott them!!

  727. Anna Jan 28

    I just finally noticed that I have been getting the 9$ charge for 6 months. I noticed because I was studying my credit card statement, because we have been receiving strange magazines that we never signed up for. The name on the magazines is Phil Smith. I don’t know if this has anything to do with this scam, or if someone just sent their magazines to our place by mistake. Hope this helps…

  728. Anna Jan 28

    Oh yeah, and the only other charges on my credit card are always for deepdiscountdvd and websites like that… Also, my credit card provider got switched from Fleet credit card services to bank of america right when this 9$ charge started showing up. I wonder if there is a connection with bank of america?

  729. Evelyn Jan 28

    I purchased a review material on the ETS (Educational Testing Service) website and I received an email from the Reservation Reward. I did not provide Reservation Reward with my credit card number yet today (12/15/05), I got an unauthorized $9 transaction on my account. I still have to call them tomorrow to demand my money back and also, I will call ETS to make a complaint! Reservation Reward is certainly extorting money from people and they need to be prosecuted!

  730. Alex Jan 28

    I have been taken as well. One charge has been over-looked and now have noticed the second as a pending charge to my account. This is not good practice and it should be stopped immediately. Thank you for your blog.

  731. Joann Jan 28

    I just noticed the charge. After reading your blog, I went through my previous statements and found I had been charged for many months. I will call it to ask my money back. It is a scam!!!

  732. Joann Jan 28

    I called the company. They will refund me the total charge for 9 months and cancel my membership. They told me I signed up for this progrm when I purchased books from half.com.

  733. Michael B Jan 28

    I also got nailed for 4 months
    My infection originated from making a airline reservation through Travelocity.ca in September/05

  734. Larry from Texas Jan 28

    Add me to the group. I found two $9.00 “pre-authorized” debits from WLI*Shopperdiscount and WLI*Reservationrewards on my bank account today (12/18/05). I don’t know how they got my banking information. I called, but they were closed. How about that “unsubscribe” option they offer? Must be getting a few calls. Thanks for the blog.

  735. Heather W Jan 28

    I just checked my account and discovered that “WLI*RESERVATIONREWARDS” had taken $9.00 without my permission. I will be contacting my bank tomorrow.

    I also came across this “WLI” company on Rip-Offreport.com. This site explains helpful steps on getting all your money back. This report is located at http://www.ripoffreport.com/reports/ripoff168181.htm

  736. Dyanna Jan 28

    Same here I keep geting charged even after I tryed to “unsubscribe” the first time I saw the charge. I’m not sure how they got me info, but next thing I know these charges keep coming up. I thought I canceled it to.

  737. Charity Jan 28

    I have just been scammed by this WLI Reservation Reward crap. I was looking online at my bank account and found a $20 charge from WLI*RESERVATIONREWARD8007327 dated for 12/19/2005. I didn’t know what that could have been so I googled it and found this site. That really hacked me off when I found out that I was a victim of this scam. I called this number and “Teresa” said that I had signed up for Classmates.com (which i had last year about this time), and through that, I had signed up for this reservation reward (which I had not). I told her that and she said that she could cancel any further billing. Then when I asked if I would be reimbursed for this $20 charge, she said I would… We’ll see.

  738. Lief Jan 28

    Just got off the phone with there rep. I asked them why they are charging me 9 bucks for something I knew nothing about, She quickly informed me that I signed up for this when I bought movie ticket online through MSN.com. She said that she would cancel further billings and reimbursed my nine bucks.

  739. Gloria Jan 28

    yup. i’ve been scammed. i was checking my checking account just now (you know, trying to assess the damage christmas shopping has done so far), and noticed a $9 charge under “WLI*SHOPPERDISCOU 8008898776.” looking a couple months back, turns out that i’ve been charged for this stupid thing since October! puzzled, i googled the name of the charge and found this site. i plan on calling tomorrow morning to figure all this junk out. i don’t understand why companies like these get away with such crap. it’s disgusting. scumbags, i say. thanks for this blog though. we’re not alone! i hope they get nailed eventually.

  740. Michael Jan 28

    I just saw this charge this month…If I recall barnes&noble had that “Click here to redeem your $10″ stuff, anyway im calling up and disputing this, this is bs and after ALL THESE COMMENTS they are still in business?

  741. Jamie Jan 28

    Yep, me too!

    I got billed 10 dollars today : /

  742. Randy Jan 28

    Yep AMAZING that as of 12-21-05 its still going on I got hit 2 times in 1 month for $10 a piece

  743. Ute Jan 28

    Just got off the phone after noting a charge for $11 + change on my VISA. I was snared on the tigerdirect.ca website via a popup when I ordered something from them

  744. Joel Leppard Jan 28

    Thank you for your website… please take this unethical website down! I NEVER signed up for this.. months ago, I called them to stop payment and I am STILL GETTING BILLED!!! I live in Orlando, FL. I want to take this company down.

    Are you in the process of a lawsuit with this company?

  745. Cecile Jan 28

    It’s happening to me too… $10. I ordered an airplane ticket a few months ago, so I guess that’s why.

  746. Frank Jan 28

    Bah.. I just Got hit witht he Charges.. Called and Had to ask for the Refund, but got it. I’m told it was after I followed a link from MovieTickets.com that I got hit with the membership. Thanks for the Website, It made fixing this much easier. Found ya Via Google search. 12/23/05

  747. Barry Jan 28

    Same thing for me. Got hit for a $9 charge. Thanks for the information. 12/23/05

  748. Mike Jan 28

    just noticed now that i’ve been billed $9 a month for a year! i have no idea how they got my card #

  749. julia Jan 28

    YES,I too have been hit twice with a $9.00 charge by WLI Reservation Rewards…apparently I picked it up throught the Dr. Leonard site …I am hoping WLI will be true to their word and cancel my unauthorized membership…..

  750. Ryan Jan 28

    I just noticed a $9 charge in my transactions for WLI, i have no clue how they got my card#, im not stupid and never gave it out.

  751. Me2nTX Jan 28

    Add me to the list. This is the 3rd month in a row they have fraudulently charged me and three months now that I’ve had to both cancel and get Citibank involved.
    I have learned that these folks are based in Shelton, Connecticut. The parent company is called… http://www.webloyalty.com/
    It’s time for everyone who has not, to file a complaint with the Connecticut Attorney General.

  752. Me2nTX Jan 28

    Here’s their….
    Management Team
    Webloyalty’s management team has over 120 years combined experience in direct marketing and more than 48 years combined experience with Internet marketing.

    Richard Fernandes Chief Executive Officer & Founding Partner
    Vincent D’Agostino President & Founding Partner
    Shane Spitzer Senior Vice President, Business Development
    Jeffrey Kendall Senior Vice President, Information Technology and Operations
    Gary Cacace Chief Technology Officer
    Martin Isaac Senior Vice President, Marketing
    Eli Chalfin Vice President, Account Management
    Gina Carey Vice President, Finance

    Richard Fernandes
    Chief Executive Officer & Founding Partner

    Rick’s 15 years of experience in direct and interactive marketing include several key roles at CUC International, Inc. As General Manager, he grew CUC’s Auto Service from a start-up venture to a $100-million-dollar-a-year revenue producer. As President of CUC Interactive Services, he launched many of CUC’s major Internet programs. And as President of Spark Services, a CUC subsidiary, he delivered innovative, database-driven, classified advertising to the radio industry.

    Rick received A BSE in Electrical Engineering and Computer Science from Princeton University with honors and an MBA from Harvard Business School.
    E-mail: rick@webloyalty.com

    Vincent D’Agostino
    President & Founding Partner

    A leading expert in insurance direct marketing, Vince is one of the founders and is the President of webloyalty.com. Prior to that, as its President, he grew Benefit Consultants, Inc, a large insurance direct marketer, by over 75% to $400MM in annualized premium in 3 years. Previously, Vince served in several senior general management and IT functions at CUC International, Inc. He was CUC International’s CIO, its Senior Vice President of Telemarketing, and Executive Vice President and the General Manager of CUC’s flagship shopping service, Shoppers Advantage. Before joining CUC, Vince was a consultant with Arthur Andersen & Co.

    Vince received an MBA from Harvard University, and a BS in Mathematics and an MS in Operations Research from Rensselaer Polytechnic Institute.
    E-mail: vince@webloyalty.com

    Shane Spitzer
    Senior Vice President, Business Development

    With a fifteen-year background in Internet and direct-marketing business development, Shane joined webloyalty.com when the company was founded. His prior experience includes his tenure as Vice President of Business Development at GetSmart.com, where he was responsible for cutting acquisition costs in half. Shane applied his business-development skills to several of CUC International’s online products, such as AutoVantage.com and Match.com, where he more than doubled new-member registrations. Prior to this, Shane worked in business development in Hertz Corporation’s Northeast region.

    Shane earned a BBA in Business at Baruch College, CUNY.
    E-mail: shane@webloyalty.com

    Jeffrey Kendall
    Senior Vice President, Information Technology and Operations

    Jeff joined the company in 1999, after 10 years with CUC International in both systems and direct marketing. For much of his tenure with CUC, Jeff worked in the Entertainment Publications subsidiary as Senior Vice President of Systems and General Manager of the Youth Fundraising Division. His most recent CUC position was as Senior Vice President of Operations in the Membership Services Division.

    Jeff has an MS in Financial Management from Fairfield University and a BA in Marketing from Bentley College.
    E-mail: jeff@webloyalty.com

    Gary Cacace
    Chief Technology Officer

    Gary is a 21-year veteran of the Information Technology industry, and has worked hands-on with a wide variety of technologies. Industry background includes Brokerage, Banking and Beverage experience with a focus on the latest technologies and their applicability to strategic business initiatives. Prior to joining webloyalty.com in early 2000, Gary spent 7-1/2 years with Pepsi-Cola International leading a variety of key business initiatives including the architecture, development and implementation of their global intranet as well as their international Marketing data warehousing systems.

    Gary earned a BA in Computer Science from Queens College, CUNY.
    E-mail: gary@webloyalty.com

    Martin Isaac
    Senior Vice President, Marketing

    In 1999, after a decade of increasingly responsible direct marketing/product management positions at CUC International, Marty joined webloyalty.com. At CUC, Marty ran the fulfillment department, managed product marketing and development for the company’s auto and dining segments, and launched CUC’s DirectTV marketing campaign. Most recently, Marty was VP of Marketing and Product Development for the Travel membership sector, CUC’s largest membership service. Prior to his tenure at CUC, Marty worked at General Electric in Corporate Marketing, and at GE Plastics in Sales.

    Marty earned a BS in Economics from the Wharton School at the University of Pennsylvania.
    E-mail: marty@webloyalty.com

    Eli Chalfin
    Vice President, Account Management

    Eli brings over a decade of executive-level experience at direct marketing and internet advertising companies. He served as the Chief Marketing Officer of the Vendare Group, an online database and direct marketing company. Prior to that, Eli served as President and Chief Executive Officer of Blink.com. Before joining Blink.com, Eli served on the executive committee at DoubleClick where he was Vice President of Dartmail. Prior to DoubleClick, Eli was Vice President of Product Management at Cendant, where he was responsible for the company’s flagship credit card protection service. He also served as the Vice President of Marketing for Cendant, heading the largest outbound telemarketing operation in the country.

    Eli earned his BA in Economics and Psychology from The University of Michigan and his MBA from Harvard’s Graduate School of Business Administration.
    E-mail : eli@webloyalty.com

    Gina Carey
    Vice President, Finance

    During 1999 Gina joined the company, after ten years of increasing financial management responsibilities. Her prior experience includes tenure with MemberWorks, Inc. where she participated in preparing the finance department for an initial public offering and worked to implement processing efficiencies and system controls. Prior to this, she was the Controller of an office equipment distributor. In this position she was responsible for all aspect of accounting and finance, including cost containment, new system implementations, inventory management, credit and collections, forecasting and cash management.

    Gina holds a Bachelor of Science from the University of Connecticut and is an affiliate of the CT Society of CPAs.
    E-mail : gina@webloyalty.com

  753. Anonymous Jan 28

    Got me for over a year. Lillian Vernon did it to me. I’ve cancelled, but I’m working on gettig my money back. Thanks for this site.

  754. Mark Jan 28

    Thanks for posting this. Just got my first $9.00 charge today and had no idea what was up till I did a search on web and found your site. Sent them an e-mail demanding cancelation and a refund. Why is this crap even legal?

  755. CHERYL Jan 28

    OK…I’M OLD AND DON’T USE THE INTERNET MUCH. WHEN THERE WAS A $9 CHARGE ON MY CHECKING ACCOUNT THAT I DIDN’T RECOGNIZE MY DAUGHTER TOLD ME TO GOOGLE WLI SHOPPERS DISCOUNT AND I FOUND YOU. THANKS FOR THE ADVICE…I GOT MY NINE BUCKS BACK!

  756. Sudha Thangavelu Jan 28

    I noticed a $9 charge for the last two months, in my recent credit card bill from WLI*reservation rewards. They insisted that I signed for this when I made a purchase in chadwick’s.

    They have agreed to refund me the $18.

    I’m wondering how they got my credit card number? Did they steal it from chadwick’s? I’ll have to call chadwicks customer service tomorrow, as it is already outside of working hours today.

    Thank you for the blog.

  757. mike B Jan 28

    Yep, same thing here, except that they got me for $45, since I didn’t catch the charge for five months (granted, I check my credit card bills ALL the time now). Movietickets.com did this to me, i’ll never use them again.

    I did have to file a grievance form with my bank before the company was willing to give any money back. They were very sleazy, when I called them back the second time, and they DID offer money back, they at first offered for only 1 month, and then four, lying to me, telling me my “membership” started in August, when the first time I called they said it started in July.

    I’m sorry, but even though I got my money back, eventually, I still consider it theft. I mean, if I stole $50 worth of stuff from BestBuy and was caught on my way out, I couldn’t say “oh, you caught me, here’s your movies back, my bad” and go home, free. NO, i’d be in jail. ANd so should the owner of reservation rewards. Is there anyway to hold this company accountable?

  758. Frank Jan 28

    Found 2 charges of $10.00 from:
    WLI*RESERVATIONREWARDS 800-7327031 CT $10.00
    WLI*SHOPPERDISCOUNT 800-8898776 CT 10.00

    I think they may have got me on Classmates.com but I also use paypal.
    I find low life scammers like this a bore and feel they take up important space that maybe a plant could grow on this planet. Glad I found this site on a Google search.
    I notified my CC company and tried calling but got a “cutsie” run around robot that wanted me to put my CC number in or a member number on a supposed email that they never sent me or that I filtered out right away.
    We need to get torches and smoke these roaches out like the villagers used to do in old monster movies.

  759. Jose Jan 28

    I’ve had these same charges for 2 months now. I called them up mad as hell and told them as soon as I gave them my information that I want this account cancelled and a complete refund returned or my lawyer would file a class action suit against them in less than an hour. They did it in a drop of a hat. Its Friday, Dec 30 2005 today so on wednesday it should be back in there. I just wanna thank whoever made this site cause you helped alot of people get their money back from these scammers. I didn’t bother listening to them on where they got my information from, looking at my credit card statement it had to be either Best Buy, EBGames or Ebay. Dunno which it was, but its certain I won’t shop at either from now on.

  760. Bruce Jan 28

    To be “fair and balanced”, I feel the need to add my experience. We all know the setup. I was seeing $10 a month for WLI Reservation Rewards and $10 a month for Shopper Discount. I called the number for them. The lady was very nice and very professional. She explained where exactly the subscription originated from (Classmates.com in my case), cancelled my memberships (both) and promptly reversed all charges which went back 3 months ($60). My guess is that they can afford to do this without question since there are so many people who don’t pay attention.

  761. Joshua Jan 28

    This company has an entire series of sub companies or aliases that they can charge your account under. most begin with A9 somethign somethign something. they got me for about $160 between 2 different aliases in 3 months. I called, demanded a refund told them my bank and the BBB recomended to call and ask for a refund before I went to the state atourney general, witch btw is one of the attorneys at the office is my girlfriends dad. They instantly transfered me to a supervisor who under the same story gave me a full refund.

  762. Micfhelle from WI Jan 28

    Can you say Class Action Law Suit?? I think this is the only way to get even.

  763. Martin Jan 28

    I got the same $9 charges and finally sorted it out after 5 months – all I asked for was proof that I have agreed to the charges and after asking a mere 3 times they agreed to refund all charges, no questions asked. The culprit was Movietickets.com who regardless to say I will never use again. I have also complained to them, and feel that if everyone complains to the companies who passed on the details then this will also help stop the thieving B*&^%$s.

  764. Peter Jan 28

    I logged online to BofA and found that I had been charged by both SHOPPERDISCOUNTS and RESERVATIONREWARDS, both of which I have not subscribed to or ever heard of. Just called to dispute charges and also cancel supscription to these services. This may have been due to AllPosters.com.

    I just received a confirmation email but it looks like it confirmed my account rather than removed me, I will look into it.

  765. Martin Jan 28

    I got hit with this unrecognized charge to my credit card because I went to Amazon.com, chose the “sponsored link” of http://www.ecost.com , and made a small purchase. I called Reservations Rewards, in Norwalk, CT. They agreed to drop the charges, but they did NOT delete them, like they promised. I went to the Norwalk, Connecticut Police Website, and the Chief forwarded my complaint to the CT Attorney General’s Office. “Theft By Deception” is a possible offense that con artists are charged with. I cancelled my credit card, and any further buying from Amazon, and especially Ecost.com. I urge all people who have gotten these bogus WLI charges to file as many complants as possible with the BBB, State Attorney General’s offices, police, and Federal Internet Fraud Reports.

  766. Matt Jan 28

    I just found the $9.00 charge on my account. I called the number and, as expected, they insisted that either I “or someone in my household” (I am the only person in my household) had signed up for these services somehow through Gamefly.com. They told me that “my subscription” to their services would be cancelled, but they would not agree to return my money.

    I tried to be nice, like Steve suggested, but unfortunately, the woman I talked with just kept saying she will cancel the service, but just kept ignoring the issue about a refund–despite repeatedly telling her I have no idea what this is even about, how I got signed up, and I would like my money refunded.

    I will, of course, file a dispute with my bank. I also plan to report this scam to the Illinois Attorney General’s Office.

    Thanks for the info, everybody!

  767. Matt Jan 28

    I just found the $9.00 charge on my account. I called the number and, as expected, they insisted that either I “or someone in my household” (I am the only person in my household) had signed up for these services somehow through Gamefly.com. They told me that “my subscription” to their services would be cancelled, but they would not agree to return my money.

    I tried to be nice, like Steve suggested, but unfortunately, the woman I talked with just kept saying she will cancel the service, but just kept ignoring the issue about a refund–despite repeatedly telling her I have no idea what this is even about, how I got signed up, and I would like my money refunded.

    I will, of course, file a dispute with my bank. I also plan to report this scam to the Illinois Attorney General’s Office.

    Thanks for the info, everybody!

  768. Paul Jan 28

    Update to a previous posting.

    I cancelled this about a month ago and they had a place for comments. I advised that I had been fraudulently charged for this service for 16 months and had never subscribed for it. I also stated in the email that I expected a full refund. They sent me an email stating that I had subscribed for this when I purchased something from Drugstore.com and that they would refund the full amount. My credit card bill this month shows 16 9.00 credits from WLI Reservation Rewards.

    I am curious if this has anything to do with upromise.com as this charge is on a upromise credit card and I have always been a bit suspicious of the security of upromise data.

    Paul

  769. Delores Jan 28

    I just investigated the repeated $9 and $7 charges. I have no idea how or where my information got to them but hopefully I will get a response from my emails. I also contacted my bank about the unauthorized charges to my VISA.

  770. Bill Jan 28

    I recently noticed that I’d been charged $9 by WLI*RESERVATIONREWARDS.co. This didn’t start happening until I registered for a rebate from BestBuy.com online!

  771. Zak Jan 28

    I’ve been hit too. Trying to get this fixed. The contact number had a message saying “due to sevier weather our customer service line is down” or something to that effect. Watch out for AP9 PassportToFun charges as well. I’m finding those all over my credit card history.

  772. Anonymous Jan 28

    My debit card was charged $9.99 by “TrileGiant” company(“Great Fun” is another name) though I had no idea that “company” existed. Later I was charged $9.00 by “Reservation Reward”. I called to both companies and was told I would get my money soon. Then I was CHARGED again $9.99 and $ 9.00. Soon AFTER that they returned my $9.99 and $ 9.00 – at the same day , so it looks like it’s the same bunch of crooks. So they chrged me TWICE and returned the money ONCE.That’s how it looked on the bank letter :
    VISA-TLG*GREATFN1214085800-285-5903 CT
    VISA-WLI*RESERVATIONREW800-7327031 CT

    Michael

  773. ashley Cassel Jan 28

    damn! i was looking ta my bank statement, as i receive it online and wanted to review my $
    i saw $9.00 for this WLI*Rewards thing
    i called and got a recording-
    i then looked at my pervious statement and noticed i was also charged $9.00
    so i looked the company up on google- where i found this site!
    after reading your comments i went back to my bank statement and found a total of 5 months i was being charged!!! thas $45!!! my dad is a lawyer and if they dont refund my money i plan to sue!
    is there anyway we can stop this?

    thank you adam!!!

  774. ashley Cassel Jan 28

    this is what i sent ot my friends:

    i was charged 5 months in a row!!!
    Called company this morning and they said I “signed-up” when I ordered online from Petco

    please beware!!!
    http://adam.rosi-kessel.org/weblog/the_man/webloyalty_aka_wli_reservations_is_a_scam.html

    funny- the lady said they dont usually refund but she would make an exception for me!!!

    lame ass people!!!
    i plan to call petco online and let them know

  775. Todd Jan 28

    I am so glad I came across this website..well done. I just called and got mine canceled which they have been billing to my card for 5 months..never even noticed it. The lady on the phone was nice but I had to ask over and over for my 5 month credit but she finally agreed. Total scam she said I signed up on choicehotels.com when I was making a business reservation..Of course I never did that..Dont really know how they are getting away with this but thanks to this website..

  776. Andrew Jan 28

    Dude, I was getting screwed by these people.. They were taking $9 out of my account twice a month for services that I never used much less even knew about. I asked the person on the customer service person and she said I signed up by clicking on a $10 coupon on movietickets.com. I followed the suggestions here and asked for all the money to be refunded back. She didn’t put up a fight at all and said it would be back within 3-5 business days. I’m actually surprised that such a dirty company would have such good customer service. Thanks for the site!

  777. Brittany Jan 28

    I just got charged as well! Thank you so much for the information! I searched on google for WLI*RESERVATIONREWARD and found this site. I hope some action is taken! Thanks again.

  778. Daniel Jan 28

    I CANNOT BELIEVE THIS!!!! I just found out this was also happening to me… BUT as soon as I pratically opened my credit card account!!! Opened the 24th Sept. and I got the first one on OCT 3rd!!! like 9 days after!!!
    I’VE BEEN RIPPED OFF 4 TIMES NOW!!! ME!!!

  779. Donna Jan 28

    I RECENTLY RECEIVED A CHARGE ON MY BANK ACCOUNT FOR $9.OO FROM WLI RESERVATIONREWARDS. UPON INVESTIGATING I FIND THAT WHEN YOU ORDER FROM COLLECTIONSETC.COM YOU ARE FORWARDED TO THIS BOX THAT ASKS YOU IF YOU WANT A COUPON FOR MONEY BACK. WHICH I DID. BUT I NEVER AUTHORIZED THEM TO TAKE MONEY FROM MY ACCOUNT. I CALLED THE TOLL FREE NUMBER AND TOLD THEM I WANTED A REFUND BUT BY THE LOOKS OF THIS WEBSITE I WILL BE WATCHING TO SEE IF I RECEIVE ONE. THANKS FOR WEBSITE. THIS SCAM SHOULD NOT BE ALLOWED.

  780. Chris Dillon Jan 28

    I started getting reservation reward emails and thought it was Marriott Rewards changing the program name after their customer list got compromised in late December. I can only guess that they got my credit card info from Fandango when I purchased movie tickets on line. (I am an Info Systems and IT specialist)If they managed to get me and waste my time they must be ripping off millions from other US and Puerto Rico Citizens. I don’t need to list the implications and curse online to make the point, do I?
    Chris Dillon
    1/9/06
    cdrdillon@hotmail.com

  781. Matt Jan 28

    Update to above…

    After much back and forth with Gamefly, this appears to be their final response to me:

    “Hello,

    Thank you for the feedback. Again, we suggest that you contact Reservation Rewards/Web Loyalty about any future question having to do this situation.

    Thank you,

    GameFly Customer Service
    Email: support@gamefly.com
    Online help: http://www.gamefly.com/help/default.asp

    Then, today, I saw they put a comment on my blog, saying what a great site I have, come visit the Gamefly site for great deals. I have no idea if that is just a coincidence, and I don’t know how they found my blog (as far as I know, only a few friends and family generally visit), but I have to admit, I did find it amusing. Maybe they were data mining and came across all the references to “Gamefly sucks.”

    Anyway, obviously, I got nowhere with Gamefly. I even told them that I believe their “privacy policy” that involves disseminating highly sensative personal financial info to 3d party sites by the mere click of a link is no “privacy policy” at all. All I can say is, Gamefly appears wholly unconcerned by this.

    Needless to say, unless you enjoy being ripped off, I cannot recommend Gamefly’s “services.”

  782. Kevin Jan 28

    I saw a strange charge on my cc last month and thought it was part of a reservation I had made for concert tickets. Well it showed up again so I did a google and thanks to this site I figured it out quick. My wife clicked YES on some order she made at http://www.lillianvernon.com and was signed up.

    Thanks for putting the site out here.

  783. Chris Jan 28

    I have been scammed like all of you. I noticed a $9.00 charge on my debit card account. When I called to get my money back, they were very polite and acted like they had done nothing wrong. My advise make sure that you start pleasant but demanding. It seemed to work for me. At first they were going to just cancel the account. I then stated that I want a FULL refund and they said no problem. The reason I was charged was due to the purchase of movie tickets at I think movietickets.com.

  784. Jessica Jan 28

    WLI*RESERVATIONREWARD charged me $9 for a “subscription” I did not sign up for. Same scam. The only online purchases I’ve made have been from Allposters.com. Buyer beware. I called WLI*RESERVATIONREWARD and made them cancel my “subscription” and reverse this charge. They did this very willingly as I informed them I knew it was a scam and I was going to report them if they didn’t do something ASAP. I still need to call my bank to find out if they’ve charged me at any other time. These people disgust me. I’m also going to send an e-mail to Allposters.com…just to make them aware.

  785. Glenn Jan 28

    Wow, this is happening a lot. I got took for only 2 months worth of charges from this scam. Called the bank and filed an affidavit and they will reverse charges and go after the WLI company. Cancelled old card number but did not work as they have account information and were able to still make the second charge to the account. Cancelling account and starting a new one per bank security suggestion or sign an affidavit releasing the bank from any fraudulant charges… haha yea right! Will hassle with new account and take lesson learned.

  786. Matt Jan 28

    I’VE BEEN HAD!!!!!
    THIS IS RIDICULOUS!!! all of these complaints….i have to check but i’ve been getting the 9$ per month taken out for several months now i’m sure of it. i buy online all the time.
    this is outrageous.
    matt

  787. Kristin Roberson Jan 28

    I had the same problem. They won’t refund any of my money and there aren’t any benefits in my area.

  788. mandy Jan 28

    I just had the same problem, except that I only had $2 in my account left, so it overdrew my account and now i have to explain to the bank what happened and hopefully not have to pay the extra $25 fee. This is disturbing and we need to do something about it.

  789. Chris Jan 28

    Fortunately, I check my online banking statement very often so I caught this the day after it happened (2 charges of 9 dollars made yesterday, one by WLI*RESERVATIONREW, and the other by WLI*SHOPPERDSCOUN. My first thought was that someone had hacked into my ATM card. I phoned my bank and they were very nice. They had heard many complaints about these 9 dollar charges and took the charges off immediately. Next, I searched the internet for these people and I found this site. I phoned one of the toll-free numbers I found on this site and the WLI people were very accomodating to cancel my membership. They were pleasant to deal with — I guess so; by my calculations, they’ve pocketed at least 50 million dollars of other people’s money. I finally traced the source to MovieTickets.com and will no longer shop through them.

  790. Mary Freeborn Jan 28

    This happened to me, too. When I first saw the charge for $9.00 from “WLI Shopper’s Discount”on my bank statement on 12/13/2005 I thought I had missed a receipt for a Christmas purchase I made. When I saw the charge appear again on 1/13/2006 I immeadiately called my bank. They said my husband and I should both get new MAC cards and this would stop it. After reading some of the above comments I don’t believe this will work. Anyway, I did a web search for the company and this web site came up. I got caught buying movie tickets on amctheatres.com. I intend to contact WLI to discontinue “service”. I am also sending an email to everyone in my address book warning them of this scam and will be contact the PA Business Bureau to lodge a complaint. Thank you for your information.

  791. Debbie-Indiana Jan 28

    I noticed a $9 on my bank account back on Nov 17, 05 and another on Dec 17, 05. Thought my husband made a purchase in November, but when it appeared again I was leary. So
    I looked it up on the internet and came across this website. I called the 1-800-732-7031 number and got a representative that was really rude. She told me that I clicked on a coupon for $15 when I purchased something at Collectionsetc.com, she agreed to refund my 2 months of charges only after I repeatedly asked her too, also asked her to cancel the membership that I never signed up for. Said I would get a refund in 3-5 days. I plan on calling my bank and Collectionsetc.com and Indiana’s attorney general.

    This is truly a shame, how can they take money from my account without my permission….

    SOMETHING NEEDS TO BE DONE…THANKS FOR YOUR WEBSITE IT HELPED ME ALOT.

  792. Alex Jan 28

    hmmm i just got nailed for over 100 bucks in 2 months by them on my paypal account i know i didnt sign up for their crap and i found out where i got it from i bought my wife a shirt from kingsize.com and like one fellow before said its linked to their shopping cart please nail these tards

  793. John-Louisiana Jan 28

    Duped, as well. These guys are begging for a class-action. We were suckered through ebgames.com which, by the way, never followed through on that purchase because ebgames sucks too. In any event, name was passed along and lo’ & behold WLI shows up on our bank statement with th $9 charge. Called them and they said we’d receive a full refund.

    Question is … has anyone actually gotten the refund from WLI? We did receive an email confirmation of the cancellation and pending refund.

    Am I being duped AGAIN??

  794. Job Hunting Jan 28

    Looks like they are hiring there, so here was my cover page:

    Dear Sir or Madam,

    I believe I would be an ideal candidate for a job at webloyalty.com!

    Reasons being:
    1. I like to see people duped – by charging them $9/month for a $10 coupon, for not paying attention.
    2. I feed off the bottom of rivers with the other bottom feeders.
    3. I like charging ‘customers’ $9/month for a $10 coupon, for not paying attention too.
    4. I beat myself daily with a bamboo cane and tell myself “I like it, I love it, I wan’t more of it”.
    5. Did I mention I like charging people $9/month for a $10 coupon, for not paying attention?
    6. Enjoy the idea of training others staff members the art of making angry ‘customers’ feel stupid for being

    charged $9/month for a $10 coupon, for not paying attention.

    Only in America where companies like you are proud to admit great success at charging people $9/month for a $10

    coupon, for not paying attention.

    Eagerly awaiting a job!

    Sincerely,
    We B. Loyal

    Lao Tzu’s take on loyalty: “When people lost sight of the way to live came codes of love and honesty, learning came,

    charity came, hypocrisy took charge..” in the form of $9/month for a $10 coupon, for not paying attention.

  795. Brian Jan 28

    Glad I’m not the only one going through this. I checked all the way back to May 2005 is when I started getting the 9 dollar fee from WLI Reservations. It started when CCB was bought out by SUNTRUST. So I’m going to SUNTRUST in the morning to find out what is the deal. GOODLUCK TO YOU GUYS ON THIS SCAM…

  796. Zoltan Jan 28

    CHECKCARD WLI*SHOPPERDISCOUN 8008898776 CT DEBIT ON 01/14/2006 $9.00 — Scam at my BofA check card too.

  797. cyclo Jan 28

    I too have also been nailed by this scam when I clicked on a link in Tigerdirect.ca’s website thinking it was further confirmation of an order I did. I thought I had to re-enter my credit card info for further verification when I realized (too late) that I was no longer at Tigerdirect’s website.

    This is a scam indeed and I am now being billed 11.00 x 2 months… I am a developer myself and am an experienced online shopper. I never thought I would be nailed by crafty scammers like this.

    I will be calling my credit card company to dispute these charges. I guess live and learn applies here.

  798. cyclo Jan 28

    Just an update… I called my credit card company regarding the WLI charges and I was instructed to call WLI which I did on the 800 number that appeared on my credit card bill.

    I called at around 8 AM and was able to talk to a representative within 5 minutes. I told him I did not sign up willingly for the reward and politely asked him to cancel the charges which he said would be reversed within 3 to 5 business days. I have to see what happens next.

    From now on, it is not enough to trust big name vendors on the internet. You also need to be wary of the rebate, reward links that present themselves on their website once you make a purchase.

  799. Michael Wheaton Jan 28

    I bought my wife some roses from FTD.com for our anniversary and 30 days later an invoice for $10 from WLI showed up. All I remember checking on my order was for updates from FTD. Contacted FTD explaining that I will no longer be doing business online with them and am sharing this experience with all my friends.

  800. Heather Jan 28

    Scam charge showed up my credit card this month…called WLI and told them I knew the charge was a scam (thanks to this website). WLI customer service told me I would be credited in 3-5 days and would be unsubscribed. It was simple and did have to argue!

  801. Teddy Smith Jan 28

    These people are a bunch of rip offs and how come there is so many people getting riped off and notheing is being done.

  802. robb Jan 28

    Ten dollar charge. Not sure if the following address is the same website as 1-800-flowers.com but was charged by signing up for a coupon from FTD Flowers (http://www.ftd.com/home1/).

  803. Chris Jan 28

    Same situation as everybody else. Our scam happened on the priceline.com website. Called WLI. It seemed way too easy to get the charges stopped and the money refunded. It must be pretty lucrative even with all the complaints they’re receiving and all the refunds they’re giving back.

  804. Denise Jan 28

    I just noticed a withdraw of $9.00 to my account for WLI* Discount shoppers. How can I get it back?

  805. Anonymous Jan 28

  806. Sandi Jan 28

    Don’t go to ecost.com either. I got signed up for the stupid rewards program also!!!

  807. Pablo Jan 28

    Found a charge from Passport To Fun for $14.95 a month. It all happened when my wife subscribed to Vista Prints… we were ripped off. The guy refunded one month and said I should see it in 3 to 5 days. I will repost if this happens.

    These companies have no shame.

  808. Jeff Jan 28

    I was lucky to find this today. After calling my bank they told me my acct was being charged for over a year. I called 800-732-7031 and they cancelled the account. However they would not refund the charges until a representative from my bank’s fraud department initiated a call with reservation rewards and myself. I was given a confirmation number for the cancellation and a confirmation number for the refund. If you are unable to get a refund from reservation rewards directly get in touch with your banks fraud dept.

  809. Anonymous Jan 28

  810. Anonymous Jan 28

  811. Matt Jan 28

    Update to above about Gamefly.

    As I mentioned above, I believed I recently received my final brush-off from Gamefly. However, this evening, I was treated to both a message on my voicemail and an email from Gamefly. Seems that ESRB (the place that “certifies” Gamefly’s “privacy policy”) contacted Gamefly regarding the complaint that I made to ESRB. Gamefly wants to “establish a dialogue” with me so that we can “resolve this to [my] satisfaction.” I have been assured that Gamefly takes these matters very seriously. Hmmm.

    I replied in writing to Gamefly via email, and just for good measure, submitted my response to ESRB directly, to make sure they get the full story. If you are interested, I posted my reply on my brother’s blog: http://rbehs.blogspot.com/

  812. Hank Jan 28

    well they got me too! for $10.00 it was through classmates.com so watch out,I called and they will refund and stop this SCAM!!!!!!!!!!

  813. Debbie Jan 28

    January 20, 2006 – I will be getting my $10.00 back first thing tomorrow – Thank you for all the help :(

  814. Debbie Jan 28

    I did the last post more information. Mine also was classmates.com. I also contated them (classmates) and Will be calling State of Nev Attorney General on WLI and Classmates – This is Fraud!

  815. Dr. Norah Jan 28

    They are vultures!!! This is nothing but pure theft.

  816. Brooke Jan 28

    Just noticed this yesterday that i have been charged since at least March the $9 a month for WLI and I quickly went to my back and they filed a fraud report. They said at this point in time they are only able to credit the last 3 months, is there anything I can do to stop this company from scamming more people?

  817. marvin Jan 28

    I just got scammed to, it is pending on my account
    when i called Bank Of America to have them take it off,
    they said since it was pending, I could do nothing until
    it cleared, then I could file a complaint. Bullhocky.
    They also said to cancel my credit card, which I did.
    I am assuming that they got my card number from a airline
    ticket I had recently purchased
    I will also contact the nv attorney generals office.
    This has got to stop. How cant his happen, what if it
    were $500???

  818. Dan and Julie Jan 28

    We just noticed yesterday (1/20/06) we were also charged on our credit card $9.oo from WLI* Discount Shoppers. How do we go about filing a complaint and getting our money back. Want to STOP this from happening again to us or anyone else!

  819. emojok Jan 28

    Noticed my $9 charges/month on 01/21/06. It was from airline tickets purchased from America West Airlines. I will be requesting my money back on Monday. We must not do business with companies that continue to support this scam. Also, please take the time to report them to the better business bureau and state attorney general’s office.

  820. Jim Jan 28

    I found two on my statement:

    PURCHASE
    WLI*RESERVATIONREWARDS 800-7327031 CT

    and

    PURCHASE
    WLI*SHOPPERDISCOUNT 800-8898776 CT

    Both were dated 12/19.

    It is a joint acount and I know I didn’t sign up for anything and my wife isists she didn’t either. There were exactly ZERO transactions 10 days before and ZERO transactions 11 days after. My guess is they somehow got a hold of account numbers and waited for X-MAS shopping season to nail everybody with a small charge in hopes that the charges would be confused with normal X-MAS shopping. I am only a few minutes from Norwalk, CT so I plan on paying them a visit.

  821. Jim Jan 28

    I found two on my statement:

    PURCHASE
    WLI*RESERVATIONREWARDS 800-7327031 CT

    and

    PURCHASE
    WLI*SHOPPERDISCOUNT 800-8898776 CT

    Both were dated 12/19.

    It is a joint acount and I know I didn’t sign up for anything and my wife isists she didn’t either. There were exactly ZERO transactions 10 days before and ZERO transactions 11 days after. My guess is they somehow got a hold of account numbers and waited for X-MAS shopping season to nail everybody with a small charge in hopes that the charges would be confused with normal X-MAS shopping. I am only a few minutes from Norwalk, CT so I plan on paying them a visit.

  822. Anonymous Jan 28

    Thanks for the website and the number. As many others I was wriped off by this company. I will be happy to help sue this company..

  823. Anonymous Jan 28

    FYI.. I apparently signed up for this service via Movies.com
    I Wonder how much they are profiting from this scam? I will probably never by a movie ticket on-line again.

  824. Jim Jan 28

    I found two on my statement:

    PURCHASE
    WLI*RESERVATIONREWARDS 800-7327031 CT

    and

    PURCHASE
    WLI*SHOPPERDISCOUNT 800-8898776 CT

    Both were dated 12/19.

    It is a joint acount and I know I didn’t sign up for anything and my wife isists she didn’t either. There were exactly ZERO transactions 10 days before and ZERO transactions 11 days after. My guess is they somehow got a hold of account numbers and waited for X-MAS shopping season to nail everybody with a small charge in hopes that the charges would be confused with normal X-MAS shopping. I am only a few minutes from Norwalk, CT so I plan on paying them a visit.

  825. Justin Jan 28

    I got scammed on this website by signing up for classmates.com. I was able to cancel the wli reservation rewards membership online (hopefully). Like everyone else, I did not know my member information since I didn’t know I was a member. By going to the “Forgot your password” webpage you can find out. You enter your e-mail address, then wli reservation rewards will send you your password. It worked right away, then I went back to the main webpage and signed in to the Member Services. If you go to FAQ’s then to “General” you can get to a link to cancel your membership online. However, I still plan on calling to get my $ back (FYI – I was charged 10.00 for two months, not 9.00, they must be raising their prices). So, classmates.com is another site that you can get screwed on, so be careful. I intend to find a customer service number or e-mail on classmates and send them a link to this page to see if they know they are screwing 1,000′s of people. This cannot possibly be legal!!!

  826. Jim Jan 28

    I only recently started doing online banking, just before Christmas. Thank God I did, that’s when I discovered the now $10.00 charge coming out of my debit account. I haven’t yet addressed it with the company, but I’ll let you know if they give me a hard time. Thanks for what you’re doing.

    Jim
    Hampton, Virginia
    1/23/06

  827. Jill Jan 28

    Happened to me through Chadwick’s (Lane Bryant, JGHOOK) website. Beware. Complained to Chadwick’s and will not order anything from them again.

  828. Sarah Jan 28

    I don’t know where my credit card number slipped through because I do a lot of online shopping. I have been so torn as to what to do about this problem until my bank gave me the name of the company and I found this site through searching. I thought that I was going crazy because, like you, I never signed up for anything, but then you always have that question in the back of my mind. I am going to see about fixing this fraud, they have charged my account 4 times. I hope my comment adds to the argument against this dishonest company so that they dont’ have the chance to screw over anyone else. Thanks for having this webpage.

  829. Dominique Jan 28

    happend to me 2x (ticketmaster and TFD)
    called both times found out that this came from not deleting a check mark on the order

  830. Scott Jan 28

    Same as above, but with movietickets.com… This is unbelievable… someone let me know when the law suite starts, this would the first one I would ever think of joining…

  831. Peggy Alice Shaver Jan 28

    This is the second monthly billing cycle on my Visa that this charge has appeared and I had no idea for what. So here I am finding out that it is a scam and I have not requested any service whatsoever from these scam artists, “Unbelievable”. Now to get my name off the list and my money refunded!!

  832. Steve Jan 28

    I was just burned for three months. They said I agreed to it twice when I signed up for Classmates.com. Complete crap. They said they would refund the last month and that’s it…so that’s why I’m here. Andy Rooney here I come.

  833. WLI Call Center Rep Jan 28

    I’m a rep in the call center at Webloyalty. I have no pity for any of you people. You’re all suckers, plain and simple. Didn’t anybody ever teach you that nothing is free? When all of you idiots made your purchases on whatever website you did business on at the end of your transaction there was an offer asking if you wanted to save $10, or get award miles, or whatever. When you clicked on that link you were not automatically signed up. What happens is that you’re brought to the Reservations Rewards website. On that website it tells you that you are on the website for Reservations Rewards. You see, you can tell that because the banner at the top of the site says “Reservations Rewards”. Unfortunately you were too stupid to notice or remember. It then gives you instructions on how to redeem your “reward”. At that point you are instructed to enter you email address in twice and click accept. Now you have to manually type in the email twice in those boxes. No cut and paste is allowed. Then it tells you to click accept. Now, if you had any fucking brains in your head you would have noticed that right above the box where you enter your email mail address its says, in regular sized type, in plain sight, right out in the open, that entering your email twice will act as an electronic signature and that by clicking accept you are accepting that the website you just made a purchase on can share the billing information with Reservation Rewards. Also in the big box next all of this it gives the exact details of what you are signing up for, again in regular sized print, in plain sight, right out in the open. If you are too stupid to take the time to notice all of that then you deserve what you got. which was a membership in a overpriced bullshit ptogram.

    Webloyalty depends on idiots like you to not notice this stuff. To be blinded by the idea that you are getting something for “free”. To not look at you credit card statement so charges go through every month. Its unbelievable the amount of dummies out there that fall for this stuff. Even if you do catch the charges eventually, and get a refund they still made money off of you by collecting interest on your money when they had possesion of it. Stay a member or cancel its win-win for webloyalty.

    So, anyway I hope all you dummies learned a valuable lesson and wont fall for this again. I’m sure many of you will, though. You’d be shocked at how many people are repeat members where they canceled the service a while back but fell for the scam again a few months later.

  834. Michelle Jan 28

    Mr.Wli Call Center Rep….. You are just as much a thief as the people you work for!!!!!!! If this is to be a monthly charge, then it should state that plain and simple. If you people were honest, you would have no problem telling people exacly what you are going to do!!!!!
    Your wording makes it sound like if we do business with the web company on a regular basis, then we will be rewarded, not screwed!!!!!!!

  835. Jen Jan 28

    I am so grateful to have found this site. I saw a charge on my credit card that I had never seen and typed WLI Reservation Rewards in my search engine and found this site. Now I know what to do and caught it in time so I am not charged repeatedly. I cannot believe this is LEGAL!

  836. SMaj Jan 28

    Same deal here. At no time did I knowingly or willingly authorize this charge nor was I EVER on any WLI web page, and for the month prior to these charges showing up on my card I didn’t buy anything online. I think WLI Call Center Rep is either purposely lying or just plain naive enough to believe that s/he works for a reputable company. I urge everyone to file a formal compaint with the FTC (https://rn.ftc.gov/pls/dod/wsolcq$.startup?Z_ORG_CODE=PU01), the Conn BBB (http://www.connecticut.bbb.org/commonreport.html?bureau=walling&compid=77000102&language=&code=) and their respective state Attorney General as I will be doing. Getting my money back isn’t enough.

  837. SMaj Jan 28

    Birds of a feather? It’s not surprising that many of the WLI executive staff previous worked at a similar company called CUC whose founder went on to start yet another scam called MemberWorks (http://www.consumeraffairs.com/news04/2005/vertrue.html). MemberWorks has (so far) been sued by the AGs of Minnesota, New York, Nebraska, California. Together we can make WLI face the same fate. File a complaint with you state AG office.

  838. SMaj Jan 28

    Birds of a feather? It’s not surprising that many of the WLI executive staff previous worked at a similar company called CUC whose founder went on to start yet another scam called MemberWorks (http://www.consumeraffairs.com/news04/2005/vertrue.html). MemberWorks has (so far) been sued by the AGs of Minnesota, New York, Nebraska, California. Together we can make WLI face the same fate. File a complaint with you state AG office.

  839. Matt Jan 28

    I urge everybody to keep up the good work. I am the person that wrote about Gamefly above. I kept getting b.s. responses from them (sort of like the alleged WLI Call Center Rep above), but I kept responding back, because you can’t let them win. Obviously, the Webloyalty people are scam artists and don’t give a crap, so I kept after Gamefly, because I thought they might care. Eventually, my brother suggested to me, hey, don’t they have a privacy policy? So, I looked and sure enough. There is a place called “ESRB” that “certifies” Gamefly’s alleged privacy policy, which states their “commitment” to protect personal information. So, I complained to ESRB. Next thing I know, I am getting telephone calls from people at ESRB saying that ESRB told them to contact me and try to work this out.

    So, my suggestion is to keep after the supposedly legitimate companies–like Gamefly, Best Buy, Amazon, or whoever it might be–, because I’m sure at some level if enough people let them know they will be losing business, it might have an effect. And, of course, you can’t stop at the first level of b.s. response designed to get you to walk away frustrated and feeling like there is nothing you can do. Keep after it. Write to CEO’s, companies that “certify” privacy policies, or whatever you can think of. I did also send a complaint to the IL attorney general.

    Anyway, here is my latest response from Gamefly:

    Dear Matthew,
    Eric Rosen briefed me on your recent communications regarding GameFly’s participation in Reservation Rewards.

    First of all, I do appreciate thoughtful feedback from customers like you. It is extremely important for us to know what our customers like and don’t like in order to improve our service. Before we placed the Reservation Rewards program on our site, I joined it personally to make sure that they delivered what they promised. I also cancelled the service to make sure that the cancel process was legitimate. I found it to be satisfactory on both counts. We realize that some people will find value in reservation rewards and others will not, but we have also found the $10 credit to be very popular among our used game buyers.

    Despite the fact that we have had very few complaints, the issues you raised are serious enough to warrant a re-evaluation of our participation in the program. Part of this process will include research among other GameFly customers who have joined Reservation Rewards. I will let you know how we are doing later in the process and welcome any additional input that you may have.

    I am very sorry both that the situation occurred and you did not find our earlier responses to be adequate. Our team is used to handling a small number of more conventional situations in which a customer expresses buyer’s remorse. In these cases, a review of the transaction process is often very helpful. In retrospect, we could have been more empathetic and less process oriented in our response. In any case, you had every right to express your concern and, once again, I appreciate your bringing this serious issue to our attention.

    Sincerely,

    Dave
    _________________________________________

    David Hodess/CEO
    dhodess@gamefly.com

  840. Matt Jan 28

    Oh yeah, I thought I should post the correspondence to Gamefly that got me that response, just in case it can help everyone else. Yes, I admit that I wonder if it helped that I mentioned I am a civil litigation attorney. But, that was the first time I mentioned it. I managed to get to the level I did without dropping that tidbit.

    Anyway:

    Mr. Rosen,

    Gamefly would like to establish a dialogue with me? I’m sorry, I was under the impression that Gamefly had resolved this matter to ITS satisfaction.

    I quote:

    “Thank you for the feedback. Again, we suggest that you contact Reservation Rewards/Web Loyalty about any future question having to do this situation.”

    Nonetheless, just in case you are not familiar with my previous dialogue with Gamefly, I have pasted the complete history below.

    Also, because you are so kind as to indicate renewed interest, I will summarize for you what I consider to be “the bottom line.”

    1. I gave Gamefly my personal banking information for the purpose of making a purchase from Gamefly.

    2. Gamefly, without my authorization, gave this information to a third party, who started making automatic debits from my bank account–also without my authorization.

    3. My son, using the Gamefly account I established, clicked on a link that he tells me appeared to offer a $10 coupon for Gamefly. According to him, he was given the impression that it was “totally free” and you didn’t have to do anything else. When I questioned him about it, he did say that he remembered “something like that” referring to “reservation rewards.”

    4. I did contact WLI Reservation Rewards, and they gave me the same story that Gamefly did: I “or someone in my household” authorized this transaction. Neither I nor my son “authorized” this transaction. My son could not have “authorized this transaction” because he and I presently have separate addresses and he has no idea what bank I am with, much less my banking information.

    5. I have been a practicing civil litigation attorney in Illinois for the past 8 years, and I understand very well the distinction WLI and Gamefly are trying to make–that somehow by merely clicking on this link my son authorized Gamefly to give WLI my banking information for the purpose of continuing to make debits from my account after a “trial period” of WLI’s “services” had expired, unless I–”or someone in my household,” presumably–chose to cancel this “service.”

    6. As I have reiterated to Gamefly, I frankly have no idea whether this practice is technically within the limits of the law. And I don’t care.

    7. I complained to ESRB because they claim to “certify” Gamefly’s “privacy policy” that claims that Gamefly is “committed to protecting the personal information collected about you,” and I do not believe this practice of Gamefly’s that they have established with WLI comports with that stated policy. I guess that is for Gamefly and ESRB to decide, but I am genuinely concerned about this practice, because you know as well as I do that a great many parents establish these accounts to be used by their children–and it seems to me that this practice is subject to rampant abuse.

    And, I might add, if you go to ESRB’s site, you will find they claim to “help parents and other consumers.” I can tell you, their “certification” of your “privacy” policy did not help THIS parent and consumer. When I signed up with Gamefly, I certainly had no indication that this sort of thing was accepted practice by Gamefly.

    8. WLI did reverse the $9 charge. However, I continue to have a sincere concern about this practice, and that is why I made my complaint. I do not care about the $9. I care about people being unwittingly deceived.

    9. I originally contacted Gamefly, not with the intent of making complaints to the ESRB, or elsewhere (which I have), but because I was genuinely concerned about this situation and did not know if Gamefly was aware of how this situation was working out in practice, and I believed Gamefly should be aware of it. And, as you can see from the “dialogue” below, I got the “brush-off” from Gamefly, and the slap in the face, by Gamefly giving me the same line of b.s. that WLI did.

    So, please don’t insult me with your fine distinctions about how my son should have gotten an email and should have known to cancel this “service” with WLI. It is not only my son that has been deceived by this practice, and this does not involve Gamefly alone. This involves many people across the country and many internet companies, and that is why I feel concerned.

    If you are truly concerned, try googling “WLI Reservation Rewards.”

    Or, follow these links, among many others:

    http://adam.rosi-kessel.org/weblog/the_man/webloyalty_aka_wli_reservations_is_a_scam.html

    http://www.ripoffreport.com/reports/ripoff119840.htm

    http://www.complaints.com/directory/2004/september/20/54.htm

    http://www.ahoyhoy.org/wordpress/index.php?p=577

    http://www.wiphey.com/?p=13&cp=32

    So, the “bottom line” is, you cannot “resolve” this matter to my satisfaction, except by ceasing your association with this ripoff scam. I got my $9 back–which I didn’t particularly care about in the first place. So I doubt there is anything you can do to resolve this to “my” satisfaction. You can tell me over and over until you’re blue in the face that this is somehow my fault and/or my son’s fault. If that is Gamefly’s position, as I have mentioned before, there is really nothing I can do about that. And, as they say, we will have to agree to disagree.

    I just thought Gamefly might like to be known as an honest and above-board sort of company. If you choose to run your business otherwise, that is your concern. But don’t expect me to like it, and don’t expect me not to warn others. And don’t expect me to be a return customer, when I know that my children–or even me, for that matter–could unwittingly “authorize” Gamefly to disseminate my personal banking information to third parties.

    I am not an idiot, and I presume that you are not either. We both know how sensative private, personal financial information is, and the concerns that surround protecting this information with the proliferation of online shopping and services. So once again, I don’t know and I don’t really care if this practice is technically within the limits of the law. I only alerted Gamefly and ESRB because I do not think this is an above-board type of practice that should continue, or that is consistent with a “commitment” by Gamefly to protect my personal information.

    Thank you for your concern.

  841. Matt Jan 28

    My official response to Mr. Hodess:

    Dear Mr. Hodess:

    I am replying to you again, because I believed your statement that you are concerned about this matter and would appreciate any further input; and, therefore, I feel a further elaboration of my concerns is appropriate.

    First, here is another link that I think you should follow:

    http://www.consumerwebwatch.org/dynamic/ecommerce-investigation-webloyalty.cfm

    As that article indicates, this practice is apparently technically legal at this time. However, as I mentioned to Gamefly previously, as a responsible business, I would think you would like to seriously consider whether this is a road you want to go down.

    Among other interesting information in that article is a comment by Webloyalty CEO Richard Fernandes, “We’re not trying to hide from the consumer…But if somebody has an individual spam folder, there’s nothing we can do.”

    I think that statement alone suggests WLI’s concerns about whether a person is knowingly making a purchase. WLI’s attitude, apparently, is that if you just don’t happen to knowingly make a decision for whatever reason–like the alleged “confirmation” email going to your spam folder–then “too bad for you, we don’t really care.”

    I frankly do not understand such an attitude toward business. There are obvious safeguards against such a situation occurring: for example, requiring the entry of your banking information at the time of this alleged “purchase.” I cannot conceive of a reason for not requiring deliberate entry of banking information when making an online purchase. It is not difficult. You have to do so to sign up with Gamefly. You have to do so to make a purchase from every other legitimate internet business.

    It is my opinion that a responsible business would be concerned when they KNOW there is a significant potential that relevant information will not be getting to a person, especially in this type of a case.

    As an aside, although I did mention that I am a civil litigation attorney, I truly believe that litigation is not, and should not be, the knee-jerk response to every issue. And again, that is why I wanted to alert Gamefly to this practice–just to know whether Gamefly had seriously considered the ramifications of this practice with WLI and whether it was a method of doing business that Gamefly had deliberately chosen to follow.

    In other words, I would prefer to think that responsible businesses would make appropriate choices in the interest of their patrons because it is the right, responsible thing to do–not because somebody threatened a class action lawsuit.

    Regarding your assertion that you have not had that many complaints, I can believe that is true. But I also believe there is a reason for that. Namely, people are complaining to WLI, not Gamefly, because WLI is listed on their bank and credit statements, and WLI is the company taking their money and they want WLI to give it back–and, of course, as you know, Gamefly’s policy is to direct such complaints to WLI.

    Also, my research suggests that WLI does reverse charges pretty much without question. I suggest there is a reason for that: so that the few people that do take the time to complain about the “$9″ get it back and stop complaining. It is obviously to the overall benefit of WLI to do so, given the dubious nature of their business practices.

    Which is to say, I do not accept the relative lack of complaints directly to Gamefly alone as an adequate indicator of the nature and extent of this problem.

    Quite obviously, this is your business, and it is up to you whether or not to follow such a practice just because it may be technically legal. I do not presume to suggest to you how to run your business. However, I obviously disagree with such a practice.

    Nonetheless, I do sincerely appreciate the fact that you have taken the personal time and initiative to look into this matter.

    Matthew Schoewe.

  842. Aubre Jan 28

    I have been being charged from WLI for the last 8 months. I called and they refused to refund me anything. This was done through america west airlines! This is an absolute scam and the customer service rep wouldn’t even stay on the line while i checked my email. He said he couldnt do that! If there is anything that has or can be done about this please help all of us out who have been scammed!

  843. Matt Jan 28

    I agree with SMaj. File complaints. The only way for things to change is for EVERYBODY to speak up, join in and take action.

    The FTC is one that I hadn’t thought of, but that sounds like a good idea, too. Although, my political inclinations are such that, so long as George Bush is President, I don’t have a lot of faith in the Federal Government enforcing anything or restricting in any way the actions of corporations, but I guess it is worth a try.

    And/or write to your Congressman/woman and Senators–State and Federal. Obviously, regulation in this area is needed, if indeed this is a technically legal practice.

  844. Matt Jan 28

    For example, below is the latest from Gamefly, which is certainly much further than I expected to get.

    “Matthew- thanks again for your time and input. If I did not state it directly last time, I agree that an offer can be legal and a bad business practice. I am trying to field some research next week to determine whether there is a higher level of dissatisfaction than is being registered in actual complaints.

    Dave”

    To the extent that Gamefly is seriously reviewing this policy as stated, I believe that is a very positive thing. If it is technically a legal practice, and they still decide they feel it’s appropriate to continue with it, then that is (no pun intended) their business. I still wouldn’t approve, and I wouldn’t be a customer, and I’d continue to warn people. But, in that case, then I would say that I believe the law needs to be changed, and that would need to be worked on. However, as I told Mr. Hodess, I feel it to be a much greater sign of progress to think a corporation was doing the right thing simply because it is the right thing to do.

    I know, I’m an unabashed idealist.

    My next idea is to work on trying to find a comprehensive list of all the companies involved in this practice and write to all of their CEO’s, and tell them about how at least Gamefly is reviewing this practice, and they should, too. And let them know that I, and anyone within earshot that I can convince, will not be their customers until this practice is changed. (For example, I have a dog and used to shop at Petco, but I saw them listed as a client on the WLI Reservation Rewards site, so until I find out more information, Petsmart will be getting more business from me.)

  845. Anthony Jan 28

    I was taken by passporttofun recently. they took monay out of my account for the better part of a year and when I called my bank about my identity theft problem I found out it was my problem not there’s. I don’t know what to do and I’m sick of lining the pockets of millionaires while I have $12.97 in my savings. they can steal from eachother and leave the other classes out of it. The upper class is waging a war on the rest of us in quiet and we are doing nothing about it. Most of us don’t even know it’s going on. Their scam companies steal our pennies while there big shot lawyers change laws to help the rich get richer and the poor get poorer. the only reason our country has a middle class is because our ancestors fought for it. Now that we have accomplished it we’ve became satisfied and lazy. Once again the upper class is slowly irradicating the middle class like the romans did to their paid workers replacing them with slaves. Americans need to stand up and fight for our right to have a middle class or pretty soon we’re going to turn around and see only two classes.
    sorry to rant, but I am fed up with being used.

  846. Matt Jan 28

    Beware of the various guises of Webloyalty, including: Reservation Rewards, Travel Values Plus, Buyer Assurance, Wallet Shield, and Shopper Discounts & Rewards.

    As for the companies affiliated with them that I personally will not ever be patronizing so long as they continue this affiliation, so far I have found:

    Gamefly.com
    Expedia.com
    Hotels.com
    Fandango.com
    Half.com
    American Greetings
    Broderbund
    Chadwick’s
    Classmates.com
    Drugstore.com
    EB Games.com
    Lane Bryant Catalog
    MovieTickets.com
    PETCO
    Priceline
    The Learning Company
    United Online
    Haband Online
    Joann.com
    Lillian Vernon
    Marketworks.com
    Time-Life
    AirportParkingReservations.com

  847. Matt Jan 28

    And, of course, those listed above that I missed…

  848. aj Jan 28

    hey, I just got the very same thing too. What should I do? $9.00 is not joke for me to let go.

  849. Walid Jan 28

    I can’t believe that this has happened to so many people. I have been victimized as well, despite the fact that I live thousands of miles away from the States and use the occount I have there occasionally. I am sure I never signed for such a service, who would any way?! I am going to call my bank and see how this could be settled. I can’t physically visit the bank, but at least I believe they need to know about it!

  850. Ian Jan 28

    CHECK THIS OUT! I noticed the charges on my debit card and they had been charging me for a couple months now the $9. I found this website and called them, then they tried to just cancel the “membership” I told them I had read this website and they REFUNDED all the charges to me. Don’t take their crap and you can do the same.

  851. Big B Jan 28

    In my opinion, i dont think that the Vendor sites even have these people listed. entirely too many different companies in different industries. The ONLY explanation I can come up with is a virus or trojan horse that installs a keylogger which records all of your keystrokes and send them back the program operator. I know for a fact an this happened to an employee from one of the above mentioned companies as well. I do strongly urge all people scan their system for an infected file by using every method possible as norton may catch things Mcafee does not and AVG may catch other things as well…

  852. Terry, North Dakota Jan 28

    CHADWICK’s, CHADWICK’s, CHADWICK’s remember that name and do not do business with them. The are tied close with this scam and do their best to hide everything until they get caught. The other bad news is that the cost of this identity theft (it is identity theft not a scam) has gone from $7 to $9 and is now at $10 per month. Everyone should file a complaint with their state Attorney General and perhaps one of them will actually do something. ;-)

  853. Mark&Anna – Ontario, Canada Jan 28

    We purchased movie tickets from the movie-tickets.com. This was the only on-line purchase made with my credit card. Soon a recurring charge started on my Visa card from an entity called “WLI*reservationrewards”. In short this was a rip off and an un-authorized charge to my credit card. I suspect that movie-tickets.com did not even know that these scammers were piggy-backing off their site.
    I can’t believe that movie-tickets.com have not sued the living crap outta these “WLI*reservationrewards” for ruining their reputation. I know I’ll never buy movie tickets there again.

  854. Matt Jan 28

    Regarding the recent posts, they do know. They all know. They are “clients” of Webloyalty aka Reservation Rewards…aka a few other things.

    The CEO of Gamefly, Dave Hodess, has written to me to tell me that HE PERSONALLY checked out the Reservation Rewards program to see that you get what they offer, that the cancellation process is legitimate, etc., BEFORE HE PERSONALLY would allow the affiliation with Gamefly/WLI.

    If you are interested, I have been posting my ongoing correspondence with Gamefly at my blog: http://mrschoewe.blogspot.com/

    And my brother’s blog: http://rbehs.blogspot.com/

    Do not kid yourself. They all know. The most recent count I saw in one article is 90+ “clients” of WLI/Webloyalty. This is no secret. As someone else mentioned above, you can go to the Webloyalty site to find a partial list of these “clients.”

    According to prwebdirect.com, “By partnering with leading companies, Webloyalty grew its revenues by 56% to $86.2 million in 2004 from $55.4 million in 2003.”

    I’d say that’s a nice little scam.

    So, again, as I suggested above, EVERYBODY needs to let all of these “client” companies know they will be losing business. DO NOT stop with the first level of b.s. response designed to get you to go away. I got a “real” response by complaining to ESRB, the company that “certifies” Gamefly’s “privacy policy.” Gamefly told me that they were contacting me BECAUSE ESRB told them they need to work this out with me.

    So go get your money back from Webloyalty, yes, and cancel the alleged “service.” But more importantly, complain to the “clients.” Webloyalty does not give a flying fig what you think–but the “clients” might.

    And complain to your state AG (I have), and companies that claim to “certify” privacy policies (I have)…and write directly to CEO’S…and wherever/whoever else you can think of. I am still working on it…

    And try to make your objections clear and reasonable–not just pissed off and threatening class action lawsuits. Let them know why you feel, that yes, basically, this is a form of identity theft. I am certainly not happy that WLI now has my private information–heaven only knows what they might do with it.

    In short, many people are pissed off, and I agree this definitely isn’t right, but remember the quote:

    “Conviction is worthless unless it is converted into conduct.”

  855. Matt Jan 28

    P.S. AJ/Walid–if you haven’t already, call the phone number listed on your bank/credit statement, or look for the number at the beginning of this post. On your bank/credit statement, it might be listed as: Webloyalty, Reservation Rewards, Travel Values Plus, Buyer Assurance, Wallet Shield, or Shopper Discounts & Rewards. Those are the aliases I am aware of. DEMAND your money back and cancel the “service.” From what I have been reading, they usually do it without a problem. But demand, if you have to.

    And, if they don’t tell you, ask them WHERE they got your information because you are certain that you did not knowingly sign up for their “service.” They told me–it was Gamefly. And that’s when I started going after Gamefly…

    Personally, I’m thinking of writing to PETCO next, b/c I have a dog, and I assure you I will no longer be shopping there, now that I have seen they are affiliated with this crap.

  856. Anonymous Jan 28

  857. Anonymous Jan 28

    Finding this site made me feel a little better knowing it wasn’t me. It’s 1/28/06 and WLI got me for $20 on the same day.When I called the # the officewas closed for the weekend.Thanks for all your comments because now I’m really pissed!Who would you even be able to go after for something like this?

  858. John Coleman Jan 28

    Another victim, found these charges today.
    They have been charging me for months.
    I NEVER signed up for this.
    Please include me in any actions taken.

    I haven’t had this kind of false billing since RealPlayer kept billing me for months against my will. I called them repeatedly and they avoided my complaints rather than addressing them. They NEVER returned my money and even reinstated billing after a couple of months, causing me to go through the same battle AGAIN.

    Hoping this automatic billing is easier to stop. I believe repaying those who notice is not a sufficient response. This MUST be stopped!

  859. Debby Jan 28

    I have the exact same 9.00 charge under the tile WLI ShoppersDiscount. Fortunately I found your website and will call this company ready to fight a battle if necessary

  860. Matt Jan 28

    As I have emailed Adam, I am now trying to help by adding another voice on this subject to the blogosphere, at: http://webloyaltywlireservationrewardssucks.blogspot.com/

    If anyone wants to post, email me at stopwli@yahoo.com, and I’ll be glad to send you an invitation.

    However, I do reserve the right to remove posts, if I deem them offensive or inappropriate. For example, if people want to rant about how they feel scammed, I’m ok with that. And if a legitimate rep of WLI or one of their “clients” wants to tell their side of the story, that’s fine, too. But what I won’t allow is anonymous “WLI Call Center” reps to make posts calling people stupid suckers.

  861. Matt Jan 28

    Uh-oh!

    Looks like Yahoo! is involved, too (http://help.yahoo.com/help/us/store/promote/promote-14.html). But I’ll keep that email address open (stopwli@yahoo.com) for those who may want to post at my new blog. Seems a fitting irony, anyway.

  862. .mike. Jan 28

    Add me to the list.

    After the 2nd charge, i looked into it and found this site. Thank you. I was highly annoyed at first, but, when I called to get the charges reversed the lady kept telling me how I, or someone in my household(i live alone), agreed to all the terms. Now I’m just pissed off!!

    I’m getting my $18 back, but, why has this company been allowed to continue this scam??

  863. Let’s be proactive Jan 28

    Yes, I checked into being scammed by fine print as well. So I went to my bank, hot carded my credit card number, took the card number and reproduced what happened that would make me allow this to happen. I am ususally really careful on the internet. I found out that after certain “Click here to Purchase” buttons on certain websites, a pop-up box comes up to tell me how I will get $10 off reward for just making a purchase. Then in fine print you also allowed them to take the information from the purchase you just made online and charge you the membership fee each month. TELL THE COMPANIES TO STOP ALLOWING RESERVATION REWARDS TO DO THIS OR YOU WILL NO LONGER PURCHASE FROM THEM. THIS NEEDS TO END!!!

  864. Let’s be proactive Jan 28

    And by the way, the owner of Reservation Rewards is Vince DiAugustino. He name, for allowing this to happen, needs to be dragged through the mud!

  865. Phil Martin Jan 28

    If you ever recieved an e-mail from them there is a member number at the top. Called the 800 number and they said they were cancelling immediatly.

  866. Anonymous Jan 28

  867. Tom Blevins Jan 28

    Ok..I went to a went to Lane Bryant’s web site to make a purchase. I never saw anything that referred to WLI*RESERVATIONREWARDS when I checked out. When we discovered the $9 charge on our credit card statement the next month, I checked them out on the internet and found this site. I then called WLI and managed to terminate my membership and was credited for the credit card charge without any hassle. It irks me that they now have my credit card number. I will probably start shopping local now partly because of this situation.

  868. Terry Hale Jan 28

    i got nailed to, 4 months, i am going to my bank tomorrow and have them do a conference call with them hopefully. let me know if there is a class action suit.

  869. Sam Jan 28

    Thank you for this informative page. I have called the company, who will supposedly refund my money.

  870. bsk4us Jan 28

    Hello,
    I just got charged on my BANK ACCOUNT …….JANUARY 30TH UNDER WLI SHOPPERS DICOUNT FOR $9.00 AND THERE WAS NO PHONE NUMBER TO CALL TO GET THIS RESOLVED! PLEASE HELP ME, AS I AM VERY FURIOUS ABOUT THIS.

    Thank you.

  871. Matt Jan 28

    bsk4us:

    try the number listed at the top of this post for WLI Reservation Rewards: 800-7327031.

    Webloyalty, Inc., is the culprit: Shoppers Discount, Reservation Rewards, etc., are just variations on this theme by Webloyalty, Inc.

  872. Matt Jan 28

    …and don’t forget to ask them where they got your personal/financial information, and complain to THAT company…and let us know, so they can be added to the list of companies involved in this scam…

    thanks…

  873. Matt Jan 28

    …and don’t forget to ask them where they got your personal/financial information, and complain to THAT company…and let us know, so they can be added to the list of companies involved in this scam…

    thanks…

  874. Pam Jan 28

    I too got hit by these crooks. I am angry that they have been doing this for THREE YEARS based upon the hundreds of complaints I’ve found on the web. Why are they still in business? I got hit while buying through Joann.com. I called WLI Reservation Rewards to have four months worth of charges removed. The interesting thing is that they only voluntarily remove the last month’s charge. I had to threaten legal action to get the previous 3 months worth of charges credited.

    Joann.com is equally complicit in this scam. I called to make them aware of this and they said they were fully aware and claimed that there is full and complete disclosure about what is involved. I honestly don’t recall seeing anything about a monthly charge on my credit card bill, and I am a pretty cautious consumer. It can’t be all that clear what they are doing if so many people have been duped.

    Time to turn the tables on these criminals. I have contacted my state attorney general’s office. Anyone aware of a class action lawsuit against these scam artists? I want them put out of business.

  875. Paul Jan 28

    Thank you for publishing this site. Without you I had no idea how to contact this place, through a google search of WLI*RESERVATIONREWAR your site came up and I called the phone number and easily cancelled my so called membership.

  876. Brian Jan 28

    i just got the same thing billed to my account

  877. Brit Jan 28

    I just got scam too. This was the only $9.00 charge I saw. I did some research on this WLI*SHOPPERDISCOUNT 800-889-8776 CT that showed up on my bank stament and I got this site and whole bunch others. I call that number and the lady said i would get my $9 back in 3-5 business days. I better. I am so tick off right now

  878. sandy Jan 28

    I GOT NAILED TOO..I PURCHASED CD ON LINE AND NOW, I WILL NOT BUY ANYTHING ON LINE…

  879. Susan Jan 28

    Happened to me when I made a purchase at Chadwicks.com. I, too, couldn’t figure out what the $9.00 charge was on my credit card until I called the number. What a scam!

  880. Andrew Jan 28

    Everyone just be careful because I got signed up for “memberships” to travel value plus and discount shoppers without my knowledge through allposters.com If they ask you if you’d like an additional 10% off…you don’t because they’ll probably give your credit card information to these other companies. I’m a college student and don’t have a lot of money anyway so these scams really caused a lot of troubles. Draining my checking account and causing overage charges. So everyone just beware while shopping online. I also want to thank everyone for making these posts because I’m definitely going to try to get my money back. Good luck to everyone else!

  881. William Jan 28

    I noticed this $9 charge on my checking account statement.I called the telephone numberassociated with the charge.Apparently,I purchased a dvd at A and E.com for a gift and somehow they got my card info,which they say I fully authorized.After giving them the choice of either refundidng my money and cancelling my supposed “membership”,or I would contact my Attorney General’s Office,they chose the former.These people are nothing but leaches.Buyer beware.

  882. BC Jan 28

    I bought something on Haband for Christmas. Go to your Bank if within 60 days and have them return charges to get you money back. You will get you money.
    I would not want to be customer service person that answers their phone. Somebody is getting rich and it is not the customer service person what a horrible job……

  883. Anonymous Jan 28

  884. Ryan Jan 28

    I’ve just purchased a few items from TigerDirect.com tonight. I was given a $15 rebate on my next purchase through TG, but was unaware that they didn’t handle their own rebates. I recieved an email along with my TG purchase receipt email which said I’d created an account with a company named Shopper Discounts & Rewards. I went to redeem the rebate as I’m making another purchase tomorrow with TG and noticed my membership at that website had a $9/month fee. I just made the purchase 2 hours ago and have already found this weblog with all these complaints. I’m still going to make my purchase with TG tomorrow but I’ll definitely be keeping an eye out on my credit card bill and will be cancelling and getting my refund as soon as I recieve it. For anyone who’s interested in knowing the Shoppers Discounts & Rewards scamsite: http://home.shopperdiscountsandrewards.com/ . I appreciate this weblog and the information you’ve provided on this disgusting company.

  885. Ryan Jan 28

    I’ve just purchased a few items from TigerDirect.com tonight. I was given a $15 rebate on my next purchase through TG, but was unaware that they didn’t handle their own rebates. I recieved an email along with my TG purchase receipt email which said I’d created an account with a company named Shopper Discounts & Rewards. I went to redeem the rebate as I’m making another purchase tomorrow with TG and noticed my membership at that website had a $9/month fee. I just made the purchase 2 hours ago and have already found this weblog with all these complaints. I’m still going to make my purchase with TG tomorrow but I’ll definitely be keeping an eye out on my credit card bill and will be cancelling and getting my refund as soon as I recieve it. For anyone who’s interested in knowing the Shoppers Discounts & Rewards scamsite: http://home.shopperdiscountsandrewards.com/ . I appreciate this weblog and the information you’ve provided on this disgusting company.

  886. Patty Jan 28

    My son is a junior in college and had noticed these charges on his bank statement. He said he had no idea what it was for. I offered to investigate and much to my surprise, I found this site with all these complaints about the same scam. Well I called WLI Shopper Discount the next day.(What does that tell you when the automated call has the cancellation option as their first direction?)
    Any way, I waited to talk to a live person since I was not handing out his credit card number and had no idea what the membership number was.
    I spoke with Jennifer who very promptly canceled the membership and told me my son would be receiving a credit for all charges ($36) within 3-5 business days. I asked for and received a confirmation number. She also said they would email my son with the cancellation information.
    So, thanks to your site, I was able to confidently call and ask for this refund for my son and (hopefully) get it.
    WHAT A SCAM!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

  887. Marie Jan 28

    This has happened to me also…. Mine was with Classmates.com.

  888. Brittany Jan 28

    I recently noticed this samething on my c/c account because it keeps putting me over my limit…. Ahhhh…… This needs to be stopped.

  889. James Jan 28

    I just had the same problem. It occurred on MovieTickets.com evidently. wli rservation charged me twice 9 dollars, money is tight and i watch every penny. they said they will refund it. hopefully. this is a scam.

  890. Paul Jan 28

    Gamefly.com gave out my credit card no. to these people, which I never authorized. I called and got my money refunded. I told them that I am a lawyer and that they are engaging in clearly deceptive trade practices that puts their company at risk.

  891. Paco Jan 28

    Wow, its incredible how that worked… I buyed a movie on A&E Tv network and they started charging me each month, and I’ve just noticed that today :s I called them twice and they told me that they are going to refund me the money, lets se if its true.

    Thanks for the advice on this site :D

  892. Erin Jan 28

    At first I thought this WLI*SHOPPERDISCOUNT $9 charge on my bank card was something my husband purchased and forgot to tell me about, I know now it is a scam. It looks like this company has a couple of differnt names: Reservations Rewards & Shopper Discount. Sneaky bastards. I called the company at 1-800-889-8776 & spoke to “Willie” who said I signed up when I made a purchase at ALLPOSTERS.COM. He agreed to cancel my account and refund me the entire $90 in 3-5 days. I’m crossing my fingers that it actually happens. He was actually pretty polite and didn’t seem to mind that I asked for all my money back.
    I work for a local police department and told our Fraud Detectives about this. They recommended that I contact Better Business Bureau, State Attorney General’s Office and the FBI. The FBI because they company, based in Connecticut, is going over state lines (I live in Idaho) to commit fraud. This means it is a FEDERAL matter. Even if they dont do anything, if they get enough complaints they will. Its only $90, but it sure pisses me off!!!

  893. Rod Jan 28

    checked my credit card statement and noticed a $10 charge from WLI*Reservation Rewards*. After speaking with one of their reps, they agreed to refund the two $10 charges on my account from the previous months. Apparently I had bought movie tickets from fandango.com and thats how they got my information. Sneaky bastards.

  894. James M Jan 28

    I have 2 $9 charges on the same day for the last 2 months. So they are trying to get $18/mo out of me. I’m guessing after reading the other posts that its from Tiger Direct but I haven’t called yet. If someone has the time they should put a list together of all these companies and a seperate link to it. I’m going to call tiger let them know they have lost any future business from me but if that happens enough times hopefully these companies will stop doing business with WLI.

  895. James M Jan 28

    Someone should put a list together of all the partner companies and post it somewhere that the companies can easily find. I had 2 $9 charges per month. They are hitting me for $18 for the last 2 months! I’m guessing it was from tigger direct so when I find out for sure I’ll be letting them know they’ve lost any future business from me. (there are plenty of other places to but computer stuff online…)

  896. Greta Jan 28

    I got hit also – I ordered something from LILLIAN VERNON. My bank refunded me and I called reservation rewards and yelled at them – they said they would refund also. Then I called Lillian Vernon, they say it’s completely legit – I told them I would never ever shope with them again. I went to their site just to see how it’s done and they slip in a page when your checking out. You just think it’s part of the checkout process but thats how they get you. Who’s gonna read all that crap especially when you’re just trying to get through the check out process. I won’t use any company who will sell out their customers to a bunch of thieves.

  897. Bob from Virginia Jan 28

    These people are scum. They have charged my credit card $9.00 per month for at least the past 12 months. I did not have the records to look further. They scammed my wife and they should be put OUT OF BUSINESS. I have called and cancelled my subscription and would like to cancel their company!

  898. Tommie Jan 28

    It’s like we’ve got a community hear. I’m a 19 year old college student and I just found today that I’ve been being charged not $10 amonth for a mysterious WLI*SHOPPERDISCOUN. I googled it and found this site, thank God. I just cancelled it and got a refund after a decent amount of complaining, thanks again

  899. Ryan K. Jan 28

    Add us to the list. Our unauthorized “subscription” to Reservation Rewards was started through MovieTickets.com. DO NOT SHOP THERE.

  900. Doug Morley Jan 28

    I got a sililar charge from a company listed on my downloaded VISA statement as WLI*RESERVATIONREWARDS.CO800-732 on the 3rd of January, 2006. I let it go by and categorized the charge as unknown in my Quicken, bank account ledger. Then on February 2nd, 2006, the same charge showed up. Now I was starting to question. I coppied the above company listing and pasted it into google and came on to this weblog posting packed full with such a long list of posting like the one I am writting now.

    I’m in Canada and my two charges were $11 each rather than $9. I don’t know what I am going to do next. As you can see from the above company listing, I am not given the full phone number but from all the posted writtings, I can safely assume that the full phone number is 1-800-732-7031. I’ll try calling it and if don’t get anything from that, I’ll call bank who hosts my credit card.

    My thanks to all the other people who written about there experience with this company.

  901. Ann Jan 28

    Adam, I have just determined that WLI has gotten me for the second time! They got me for 6 months in 2004, then only credit me for 1 month despite promising that all charges would be credited.

    Now I have just reviewed 2005 statements for tax purposes (my husband pays the darn things monthly) and found that they have been back at it since 6/19/05 after we purchased some movie tickets. AAARGH.

    Do you know if anyone has filed a class action suit against them? That’s what I do and I would be interested in taking them on if it is not yet being pursued. (I am sending you an email so you can respond if you choose).

  902. Gary Jan 28

    I had the same thing happen after buying at allposters.com I will never buy there again. I will also tell any vendor that sends me to the WLI rewards page that I will not purchase from them. This needs to be stopped. I have contacted my credit card company and they had heard of them and have removed the charges from my account.

  903. Doza Jan 28

    I am apparently signed up twice. I get TWO $9.00 charges one from WLI Reservation Rewards, and one from WLI Shopper Discount. Any class action yet? I’ll gladly donate any moeny I get back to that, just to see thsi company burn in hell.

  904. Chlela Jan 28

    I had the same thing under the name of WLI*RESERVATIONREWARDS. 800-732-7031 CT and they took 9$ from me twice on different dates.

  905. Dan from Minnesota Jan 28

    I just googled WLI*RESERVATIONREWARDS and I got this page. Luckily I just checked my bank and noticed this a $10 charge pending from WLI*RESERVATIONREWARDS 8007327031 CTUS.

    They must be upping the ante. I think FTD.com may have directed my account to this “company.”

    If you ordered flowers online, check your account. I ordered flowers through FTD in Jan. and I just noticed this today.

  906. Chad Zimmermann Jan 28

    I have just recently noticed the same charge on my credit card account. I will contact the company and we will see what will happen.

  907. Irate Banker Jan 28

    Same case here – I seem to have been caught in this scam ever since I bought tickets from movietickets.com. Since my statement shows 3 months of data at a time, I am seeing that I have been ripped off for nearly an year now…don’t buy from movietickets.com, and don’t give away your card numbers as much as possible.

  908. Irate Banker Jan 28

    Same case here – I seem to have been caught in this scam ever since I bought tickets from movietickets.com. Since my statement shows 3 months of data at a time, I am seeing that I have been ripped off for nearly an year now…don’t buy from movietickets.com, and don’t give away your card numbers as much as possible.

  909. Dwarf dog mom Jan 28

    Charges are up to $10.00 now. I called the company 1-800-889-8776 and was told I signed up for the service with an FTD order in December. When I called the site, the electronic directory wanted me to give them my credit card number over the phone as ID to access my account. After staying on the line to speak with a real person, she readily agreed to cancel my account. She did NOT readily agree to refund my money for the charge already made. I finally had to tell her repeatedly that they WOULD refund my money. She finally stated it would be credited to my account.

  910. Jon K. Jan 28

    I am a Washington state resident and I have the same exact thing happening to me, several $9 charges. Everytime I call I get a “Call back under business hours,” and thats all they say. I also never signed up for anything, however I have used Expedia and Priceline for reservations.

  911. Dean Jan 28

    I did a search online and found this site. Just cancelled my $9 membership I never knew I had! They got me for several months because it somehow flew under the radar due to the high activity on my account. It is a small enough charge not to give up a redflag. These people are scam artists. I never opted in to be charged monthly.

  912. Francis Jan 28

    I was charged $9, which I never authorized, from WLI*RESERVATIONREWARDS.COM-1-800-732-7031. How did they get my credit card #?. I called my Visa Card carrier, and explained what happened they said the charge would not be paid. My concern is how do I know they will not charge me again and again, or give my credit card# to someone else?

  913. Nancy Jan 28

    I too had a $9.00 charge on my account when I purchased Christmas gifts through Lillian Vernon. I have read about WLI lawsuits and they seem to win. However they are being investigated. How they have things worded seems to be there protection for right now. I am thinking about going after Lillian Vernon for selling my debit card information to Webloyalty.com. This is consumer fraud. It is also the lack of Full Disclosure and Unauthorized possession.
    It is a matter of time until WLI gets busted, but for now they are making millions off of us. Please watch other checking accounts you may have. I want WLI exposed!
    I’ve thought about class action, but only the lawyers get the money in class action. You are better off suing the company that sold you info to WLI for now.

    This is a great website, I didn’t realized how many people have been affected by WLI and I’m sure there are many, many, more out there.

  914. rebecca Jan 28

    same problem I was charged today!

  915. Kristin Jan 28

    My charge was for 10.00 dollars from WLI*SHOPPERDISCOUNT 800-889-8776. I still haveno idea how they got my cc number, I had to cancel with thier automated service, GOD help me. I couldnt get thru to a person. I hope to see a lawsuit towards this so called company.

  916. Brian Jan 28

    I got charged a nine dollar monthly fee when I bought movie tickets on line. I called up the 800 number that was on my credit card bill and they are suppose to refund my nine dollar fee and cancel my so called membership.

  917. Croft Jan 28

    I purchased a computer as a gift for my son from TigerDirect and got hit by this scam. We were away for several months and the $11 (Canadian) charges started building up. I never use this MasterCard so never noticed these charges until there were three of them and I was in arrears because of it! I called WLI and got them to refund all the payments and MasterCard reversed the interest charges. I am sure they know all about this scam.

  918. Dawn Jan 28

    ALL YOU HAVE TO DO is tell them you have kids in the house and have never signed anything. They will cancel immediately and reverse all charges.

  919. Dave in Atlanta Jan 28

    Well, they got me too, on both WLI*Reservationsrewards and WLI*Shoppersdiscounts. Both charges appeared on my Visa bill and when neither my wife nor I recognized the “Description” of the charge, I “googled” ot and found this website, among others. I was charged $10.00 each and when I called the phone number that was a part of the “Description”, on Sunday morning, I got a man who said he would cancel my “subscription” and refund both charges. I told him that I would aid him by writing Visa about the scam and copying the Georgia Attorney General’s office. His reply was “you do whatever you feel you have to”…and I surely will. I believe they hooked me when I ordered movies tickets on line (for the first and last time)and I told him that he and his cohorts should be in jail with the other criminals. He laughed. Obviously, they are taking advantage of some loophole in the law to do their scamming, or it could not have gone on as long as this website indicates.

  920. Tom Kelly Jan 28

    I cancelled my VISA to clear off this scam. To affect this company (Webloyalty) let their clients know how ‘happy’ you are with their service.

    Webloyalty clients:
    American Greetings
    Broderbund
    Chadwick’s
    Classmates.com
    Drugstore.com
    EB Games.com
    Lane Bryant Catalog
    MovieTickets.com
    PETCO
    Priceline
    The Learning Company
    United Online

    Email these folks and let them know you will not buy their products as long as they are clients of this scam.

  921. Hum4n01dTyph00n Jan 28

    CHECKCARD 02/20 AP9*TODAYSESCAPES 877-820-6329 CT – $9.95

    Wow, I just got nailed with it… it’s lame, how the hell do they do it?

  922. Joe Kuefler Jan 28

    Got nailed and am battling a recurring fee of $10 (looks like they upped the $$). My entry point was Expedia.com.
    Expedia no more. I think I’ll walk to the airport and buy my tickets from the counter.

  923. Joe Kuefler Jan 28

    [Updated]
    My entry point was DELTA.COM.

  924. Joe Kuefler Jan 28

    [Update]
    My entry point was FANDANGLE.COM.

  925. darmarycarol Jan 28

    I had this 9 charge on my bank account and thought my daughter had gotten something I decided to see what company and your site came up. I called at once and they said they would refund the 36 I had been charged. Mine came through Lane Bryant.Thank you for letting me know how to get out of this.

  926. Steve Jan 28

    They do it by offering a dollar amount off the next purchase on the web page, usually $10.00. I saw it on the FTD site last week. One you click it your hooked.

  927. Jan Jan 28

    They got me also – I’m pretty sure it was through FragranceX.com. I am so angry! Something needs to be done about this scam!

  928. Christa Jan 28

    It’s nice to finally see I’m not the only one they’re getting! I just called and they told me that they got my information from movietickets.com and of course, it’s not their policy but they will refund all the money. It’s a total scam – I think that this is a class action suit all the way!

  929. Erika Jan 28

    Awesome site,
    A Big Thank You, W/HUGSOOOOOOOOO.
    I too, have been hit with A $12.00 Charge. Different Company, CIC*Triple Advantage is who charged my account. I know for Sure, I didn’t Buy from them/nor signed up with Them. I check the fine print & unchecked the marks in the boxes, when I do buy online. I do not sign up, per the offers. I am on A fixed income. My credit limit is under $300.00. A $12.00, hit for me, cost an over the limit fee, of $29.00, per my credit card. I have other charges on my account that I am calling, yes to make A complaint, and have them removed. I called my credit card company, and they stated they would remove the charge $12.00, and the over the limit fee $29.00. They will credit my account “One time courtesy removal.” I question, the “One time courtesy removal.” I requested A supervisor. I stated to the supervisor, This is A Fraudulent charge on my acc, also the charge(s), put me over the limit. I have A very low credit limit, and want it this way. I said since the charge was Fraudulent, I need to cancel my card, out of fear, more charges are being made as we speak. The supervisor removed the charges and the over the limit fee. And at my request, He would state per my acc, Fraudulent charge. I was issued A new card, with A new acc #.
    I called the CIC*Triple Advantage, as their number was listed next to their name, on the charge-they made. They stated they would look into the matter and get back with me. I informed them, that I have called my credit card company, and let them know this charge was A Fraudulent charge. I stated to cancel any charges “They made to my credit card” And I was not interested in any of their offers. I then hung up.

    I will check all my accounts, and make sure there are no extra fees, charged. It is A Scam, and needs to be stopped. It is so unfair & criminal.
    They need to be prosecuted for their criminal acts.

    Thank You for allowing me to vent.

  930. Ryan Jan 28

    Ditto on this great site…It is Saturday, I will be calling Monday to get my money back.

    ANY LAWYERS READING THIS? The online merchants mentioned in the postings are to blame. They are allowing this scammers such as WLI to bypass the VISA security code that must be entered to make a purchase. None of the victims posting/reading here have provided their security code as it was passed by a click? In my opinion, you should have to re-enter your card info and security code to agree to additional future monthly charges. The online merchants should be sued. There is a lot of $$$ potential if punitive damages are awarded. If any such LAWYER is looking for victims, email me. senor_rudy@yahoo.com

  931. Ryan Jan 28

    Ditto on this great site…It is Saturday, I will be calling Monday to get my money back.

    ANY LAWYERS READING THIS? The online merchants mentioned in the postings are to blame. They are allowing this scammers such as WLI to bypass the VISA security code that must be entered to make a purchase. None of the victims posting/reading here have provided their security code as it was passed by a click? In my opinion, you should have to re-enter your card info and security code to agree to additional future monthly charges. The online merchants should be sued. There is a lot of $$$ potential if punitive damages are awarded. If any such LAWYER is looking for victims, email me. senor_rudy@yahoo.com

  932. Dennis Jan 28

    I can’t believe this happened again. WLI*RESERVATIONREWARDS.COM said they will refund all my money in the next few days ( 2-26-2006 ) (3 months x $9). This is the second time I’ve been caught by these crooks. When is somebody going to do something about these people?? Millions of people are being taken by these crooks who charge your card at a rate that falls just below our notice. All the credit card companies know all about this. Instead of helping, now they do not want to send you paper statements because they want to assist these crooks. Reports on these people date back years as can be seen from this very list.

  933. Dennis Jan 28

    WLI*Reservation rewards comes to us from webloyalty.com

    “Webloyalty does more than just promise increased revenues: we guarantee them. Webloyalty.com pays you for every customer that accepts the Webloyalty offer — a fee that can generate $.50 – $2.00 per transaction directly to your bottom line. To see how much your site can earn, enter the number of transactions your site receives monthly into our revenue calculator. Webloyalty will guarantee the minimum number shown. And if the response rate is better, so are your revenues.”

    “Webloyalty is one of the leading online subscription and marketing services companies providing customized programs to e-commerce, travel and other fee-based businesses. Through its range of innovative Internet products, like Reservation Rewards, Webloyalty enables its clients to generate new revenues and increase repeat purchase rates while offering their clients’ customers a range of subscription services in a credible and trustworthy environment. Founded in 1999, in response to the emerging needs of e-commerce companies, Webloyalty has a client roster of 100 companies. Since its inception, the company has been dedicated to marketing responsibly on behalf of its clients to their customers by offering a new model of customer-friendly subscription services. Today, over 1.5 million online subscribers enjoy savings and protection from Webloyalty’s services. Most recently, Webloyalty was named the fastest growing technology company in Connecticut, finishing first in Deloitte’s prestigious Technology Fast 50 Program for Connecticut, and finished No. 8 on the 2005 Deloitte Technology Fast 500, a ranking of the 500 fastest growing technology companies in North America.”

    http://www.webloyalty.com/about-customer-loyalty/

  934. Pearl Jan 28

    well shame on me for not looking at my credit card statement every month..for those of you who are afraid of your credit card statement…let this be an eye opener…it will cost you more if you dont look at it…I dont know how i let it go for 2 months even but Im going to be diligent from now on…and who knows who else has your credit card number since these folks have it…im going to request a new one…i wish some hacker got ripped by these folks and would help themselves out to some fun for us…lets see if they like being played for a fool…

  935. alisha Jan 28

    My gosh, some people have such nerve. I’m a minor (16) and I finally noticed the $9 charge on my statements. I had just assumed it was something to do with my concert tickets and the will call booth, but then I checked out the dates and it didn’t match up w/a single concert ticket purchase. I got thrown into this loophole of a scam through Fandango. They’ll be hearing from me.

  936. Kim Jan 28

    Yep, it happened to me on the Lillian Vernon website where WLI pirated my CC information. If Lillian Vernon is aware of the behavior I will NEVER purchase anything from them again.

  937. joerg Jan 28

    yep, another one…
    8 months being scamed for 10 bucks each.
    supposedly through HOTELS.Com..called, kept calm as suggested on earlier posts on this page.
    Thanks so much!
    The CSR said it should be credited within 3-4 days…let’s see!

  938. Adam Jan 28

    I just noticed today that i was had a charge as well, the last time i ordered anything online, was over a year ago- take a look at my bank draft and sure enough i have been getting charged for this for the past year at least… and then some.

    Steaming pissed.

  939. Adam Jan 28

    Got off the phone with them, seems i have been charged for 20 months with this thing.

    I basically said we could do it two ways, they could refund me or i could reverse the charges…making it cost them more then me. Then i got the refund.

  940. Mike Jan 28

    I reserved parking from Airportparking.com and then noticed the charge 3 months later…I found of course 3 changes for $9 each. I immediatley called and was placed on hold for a few minutes. When I finally got a live person I asked where they were located (India). Anyway after 10 mins I finally got a cancellation confirmation and she said she was crediting back the money (we will see)

  941. Ryan Jan 28

    Same story as the rest of you. Just noticed this reoccuring charge for 9.00$, called the bank, they tell me it first appeared in May, which was nine months ago (oops). I called the phone number on the website, sounded angry, demanded a full refund. A few days later they put 10 credits of 9 dollars back into my account. I’ve bought my share of things online, not quite sure where I caught this little scam though.

  942. Matt Jan 28

    An article dated February 27, 2006, announces that FTD.com recently became the 100th e-commerce company to “partner” with Webloyalty.

    If you want to know more about this scam, I am trying to help Adam spread the word and hopefully help more people by providing a place for consolidating information on this at a new blog:

    WLI Reservation Rewards Sucks

    In time, I will also be adding a list of all the known “Partner” companies to watch out for. Unfortunately, it is not easy, because from my research, it appears that Webloyalty will not provide a list. Go figure–and I thought all these companies were all so proud to be Webloyalty’s partners!

  943. Claudia Jan 28

    BINGO—they got me too through the ‘Gevalia’ coffee company. I called and had the charge reversed after a heated discussion with a customer sales rep.

  944. Claudia Jan 28

    BINGO—they got me too through the ‘Gevalia’ coffee company. I called and had the charge reversed after a heated discussion with a customer sales rep.

  945. Gary Jan 28

    Just found out last night that I got hit it also with this charge since December. Currently trying to get my charge reversed but unfortunately their phone service is down from maintenance.

  946. Joann Jan 28

    Got screwed like the rest of you

  947. Jose Jan 28

    Got screw with $10 since September last year

  948. Mahi Jan 28

    I have been charged 9usd by http://www.shopperdiscountsandrewards.com. They got my billing information from an online shopping website.But i have spoken to them regarding this and they refunded my money.Please becarefull ….
    Thanks

  949. Doc Jan 28

    We were innocent vendor victims as as well. Americart had this on our shopping cart checkout page without our knowledge. I realized today that it’s also on Orbitz. Anywhere you see the $10 reward or $10 refund notation it’s probably Webloyalty. I recommend that whenever you see that you e-mail the vendor that you will no longer do business with a site that carries WLI’s affiliation. A few thousand of those might put these people out of business.

  950. Linda Jan 28

    Thanks for your site. I found it on dogpile.com searching the reservationreward deal that I found myself involved in. You site was very helpful in grasping the details of what happened to me and how. I got it from Carol Wright online catalog order. I sure hope it stops with one charge and a cancellation. In that I will be thankful for as well as all these postings. Thanks Adam and all.

  951. Crawdad Jan 28

    They got me too. Still working the scam. My cc is revoking the charges but the ReservationRewards.com company is as crooked as they come. No sound of remorse from their company representative inspite of their “unsatisfactory” rating with the CT BBB.

  952. Darrel Jan 28

    I checked my credit account today and found a $9 charge from this WLI*RESERVATIONREWARDS ‘company’. I called them and when I told them no one ever used the card to make that charge I was *shocked* when with only my last name and zip code they started pulling up all my personal information. They said I had clicked something when I made a purchase through Lillian Vernon, but insisted it wasn’t through Lillian Vernon???? I only entered my secure information once it should’ve never been allowed to go to a third party.
    They said they will refund my money in 3 – 5 days, I hope so. But I am very lucky that I caught the charge the day after it occurred (prior victim of credit card fraud so I check often) so I can get the charge cancel if the refund isn’t forthcoming. I also wrote and gave Lillian Vernon hell about it. Ultimately they are responsible for not dealing with a respectible secure server. The companies contracting with these people are the ones that have to hurt to get this practice stopped. Lillian Vernon now knows I will never purchase from them again because of this incident.

  953. Darrel Jan 28

    I checked my credit account today and found a $9 charge from this WLI*RESERVATIONREWARDS ‘company’. I called them and when I told them no one ever used the card to make that charge I was *shocked* when with only my last name and zip code they started pulling up all my personal information. They said I had clicked something when I made a purchase through Lillian Vernon, but insisted it wasn’t through Lillian Vernon???? I only entered my secure information once it should’ve never been allowed to go to a third party.
    They said they will refund my money in 3 – 5 days, I hope so. But I am very lucky that I caught the charge the day after it occurred (prior victim of credit card fraud so I check often) so I can get the charge cancel if the refund isn’t forthcoming. I also wrote and gave Lillian Vernon hell about it. Ultimately they are responsible for not dealing with a respectible secure server. The companies contracting with these people are the ones that have to hurt to get this practice stopped. Lillian Vernon now knows I will never purchase from them again because of this incident.

  954. Carl(Colorado) Jan 28

    Thanks. Fool me once, shame on me. Fool me twice, shame on you. Yup. . .I was fooled on my January 2006 VISA statement with a 9.00 charge from WLI*SHOPPERDISCOUNT 800.889.9776 CT. When the same charge showed up on my February 2006 account, I GOOGLED, found you, phoned their 800 number, got transfered from the sweet cusotmer service person to a supervisor who assured me, after I was definitely firm and said my attorney general would hear from me if I didn’t get my $18.00 refunded, that I would be refunded. Then I phoned VISA to give them a heads up.
    Apparently when I ordered BARNES AND NOBLE gift cards over the internet, my credit card info was somehow forwarded to the scam folks at WLI. I must have checked the wrong box as some others have done. Maybe since I’m celebrating my 69th birthday next week, January’s charge escaped me. But not February’s. Again, thanks for your service.

  955. mac Jan 28

    I was hit thru EBgames. I’ve called WLI 3 times and had them cancel each time, the last being Feb 22nd. Today March 1, they found another 10.00 from my account. I’m submitting a dispute with my bank (USAA) tomorrow.

  956. Jana Jan 28

    I have been charged after buying movie tickets from movietickets.com Iam going to call and see about having this taken care of.

  957. mac Jan 28

    I just called WLI. The rep told me that we filled out a membership at fandango.com (movietickets on line). So both EB games and Fandango will lead you to unauthorized charges. I’m notifying both internet companies that I won’t be doing business with them again.
    I asked for full refund of both memberships from WLI and was told I would have it in 3-5 days.

  958. Tracy Jan 28

    Thanks for posting this information. I just noticed the WLI Shoppers Discount on the Debt/Check Card…I had never contacted them or signed up for any of their services. I called my bank, got their phone number/company name, and did a web search that brought me here. I called WLI and told them in no uncertain terms to cancel the monthly charge & issue a full refund for any charges they had ever made. The Cust. Service Rep. said that even though it was not company policy, he would issue a complete refund (not just for the February Charge.) I told him he certainly would, or they would be hearing from my Bank & the Attorney General. I’m not sure how I ended up in their database.

  959. Warren K Jan 28

    Got me via A & E videos. Got total refund. Called A & E –they are investigating now. Everybody needs to call the retailers and provide info that this is not something you wanted.

  960. Joe Bergman Jan 28

    Same thing happened to us – I’m SURE I didn’t punch the yes button to purchase when we bought the tickets from Travelocity, but the $11 (Canadian) fee popped up on my credit card statement. “Talked” with the computer at WLI and it said it would cancel my membership. GThen I gotto wondering if that included the original $11 fee so I called it back – It DIDN’T! Following a rather obscure “tree” on the phone, I managed to get to where it said it would cancel the original charge too. Had to give it my credit card number to do this (oh well…guess it has my CC number anyway!) and it asgreed to do it. Got two emails from it confirming this (but certainly never got any emails telling me it was going to do it in the first place!). Says it will take 3-5 business days to complete? What a SCAM!!! SOMEBODY SUE!!! Can we get damages as well as lawyer fees?

  961. mac Jan 28

    I just called WLI. The rep told me that we filled out a membership at fandango.com (movietickets on line). So both EB games and Fandango will lead you to unauthorized charges. I’m notifying both internet companies that I won’t be doing business with them again.
    I asked for full refund of both memberships from WLI and was told I would have it in 3-5 days.

  962. Rachid Jan 28

    Fandango did this to me. They’ve been charning me $7.00 for 8 months. Called them and managed to get all my money back. As someone said earlier, they’re quick to appologize and give full refund. They know they’re ripping people off.

    If they steal your money, please don’t just cancel…make sure you get your money back.

  963. Jon Jan 28

    Well they are international. Like many others, I saw this recurring fee ($11.00CDN). First time was in December so I thought it had to do with some XMAS purchase. But thren in Jan and Feb??? So I phoned my VISA and they are cancelling my card.

  964. Chris Jan 28

    I first noticed a $9.00 charge from WLI*RESERVATIONREWARDS on my Dec. 2005 bank statement and thought I must have missed entering some purchase. I got another charge in Jan. and Feb. 2006 and could not figure out what was going on. I seldom purchase anything online, but I did purchase some clothing from Chadwick’s online in Nov. and did sign up for a $10.00 discount coupon on my next purchase. Never received a coupon or anything that was related to a Chadwick’s discount. Today I surfed the internet and found this site. I called and they at first were just going to cancel my “subscription” until I insisted that I be refunded my 3 months of charges ($27.00) also. I was told the same as some of the entries above – I should have it credited back within 3 – 5 days. We shall see. That’s it for me ond online shopping!

  965. Jeanne Jan 28

    I have this charge on my American Express credit card, which I don’t use except for places that give me discounts (like fedex) for using the AMEX card. I looked on my previous month’s statement and the only thing I bought that I don’t usually have on this card is a purchase from STAPLES. When I went to reservationsreward’s website, I found that there is a link to “$10 STAPLES AWARD”. I contacted American Express and they refunded me the charges and indicated that because they were so quick to do this (it was instantaneously), that the fraud department must already know about this. I also called the 800 number for reservationrewards and told them to refund me the one that hadn’t shown up on my account yet, and cancel my membership (noting that I hadn’t joined this) and they were very quick to say OK (credit is supposed to show up in 3-5 business days-confirmation # 11696003 according to Mae [wouldn't give me her last name]).
    Thank you for your website!!!!!!!
    p.s. just got a cancellation confirmation e-mail.

    I also sent a complaint to Staples.com

    I would like to complain about your website’s relationship with http://www.reservationrewards.com. It gives your company a bad name. I started receiving $9.00/month charges to this after placing an order on your website. I have contacted American Express about this and had the charges reversed as well as contacted Reservation Rewards to request them to stop any future charges. I have also found many online complaints about this company’s fraudulant practices and posted a comment to http://adam.rosi-kessel.org/weblog/the_man/webloyalty_aka_wli_reservations_is_a_scam.html letting them know that this happened to me because of an order placed on your website. I would hope that you would not want to tarnish the Staples name by associating yourself with something so deceptive as this. I would appreciate a non-computer generated response to this complaint, so that I know that you are taking this seriously.

  966. Matt Jan 28

    I finally received a more official confirmation (previously received a postcard) from the Illinois Attorney General’s Office regarding my initial complaint about Gamefly and WLI Reservation Rewards, and my belief that this is a HUGE SCAM!!!

    The letter states that they have forwarded my complaint to the company involved (shown on the letter as WLI Reservation Rewards), and they wanted to let me know that the company might be contacting me. They urge me to “consider any reasonable offer” of settlement.

    Frustrating.

    In the form I originally filled out, there is box to check if you only want to alert the Attorney General of a problem and don’t want them to mediate with the company for you. I made a point of checking that box. It has been awhile, but my memory is that I explained that I wasn’t interested in the $9–my interest is that I want this practice to stop.

    I think I’ll write back, now that I have an actual person to write to and explain that part to them.

    If you want to know more about this scam and my efforts to follow-up:

  967. WLI Reservation Rewards Sucks
  968. Chris A. Jan 28

    Saw the follwoing entry from an Internet Store Owner that shows how this happens. I just called the 8008898776 # and they were very prepared to refund me the money and to explain how it happened. I told the woman it was too bad she had to work for such a place. Apparently we used a place called DeepDiscountDVD.ocm on 12/14/05 (which I will check out) and apparently clicked on butons that said I signed up for this — As you can see bleow it is not the store but the ‘Virtual Cart’ provider they use.
    ***
    Hi… I recently encountered a problem with this company but I got to the bottom of it, and thought I’d share what I found out.
    I’m actually on the other end of things… I have a web store, and one of my customers saw this $9 charge on her credit card statement. When she called to find out what it was, they told her she’d signed up for this rewards program via MY website. I, of course, was appalled, could not imagine how that could be true (thought maybe they had hacked into my servers??) and so I called the folks who provide our secure credit card processing (www.virtualcart.com) to see if they could shed any light. Turns out, they were 100% aware of the stupid thing… in fact, they signed up for it.
    Here’s how it works – shopping cart providers (like VirtualCart) have an agreement with this company (Webloyalty, aka WLI Reservations Rewards) whereby when a customer gets to the confirmation page of a transaction in a store that uses a VirtualCart shopping cart, they see a little box saying: “Your purchase is complete. Click here to claim your $10 Cash Back Reward on your next purchase!”
    It looks, for all intents and purposes, as though it’s part of the store that you’re on but underneath the “Continue” button that you can click, in small print, it says “By clicking above, you can claim your reward from the reward provider, Reservation Rewards.” It basically banks on the assumption that customers trust the site they’re on, THINK they’re getting $10 back from that store, and so they click on it. Once you click on it, it pulls your credit card information from the site you just used, and signs you up for this “Rewards” program. It’s the most godawful scam I’ve ever heard of, but as I said, the people providing cart services to vendors have CHOSEN to be part of it (although, in my case, as I suspect in many, without the vendor even knowing!!). When I spoke to my shopping cart provider, they were quick to tell me that they thoroughly researched this program, that places like Yahoo and Expedia all use it, etc etc. I then had to formally submit a request for them to DISABLE this stupid thing on my web store (I couldn’t even do it myself through my control panel).
    It’s a pretty hideous scam, but that’s how it works. Hope this is helpful…

  969. Cathy Massachusetts Jan 28

    WLI*SHOPPERDISCOUNT … Just got off the phone they told me i signed up thru brylane home for this service. I told them I never did and found out that they have been chargeing me for 12 months. I will be getting a refund of $108.00. I’m embarassed that Im just noticing this now. But it does add up.. I will definitely keep a closer eye on my automatic debits coming out of my account.

  970. Dawn in VI Jan 28

    Add me to the list of people charged $9 a month because of a purchase at Expedia.

  971. Salvador Casares, Baltimore, MD Jan 28

    I just checked my credit card statement… I usually do it on-line every two-three weeks because I like to keep track on my purchases. I saw to $9 charges on it, one from WLI*TRavelrewards.com and another one from WLI*Travelreservation.com which I didn’t sign-up for. I think all this story comes from Expedia.com which is sharing personal accounts information with all this fraudulent companies. Coming from Spain this is something that surprises and bothers me since there’s no way any comapy could use your credit card info without a written authorization.

  972. Niranjan Jan 28

    By chance I discovered $9.00 was charged to my Visa credit card. The transaction was named, “WLI*SHOPPERDISCOUNT”. I could not remember any such transaction I made. Then something struck me and went through my previous credit card bills and I was surprised to see $9.00 since last 5 months. That’s $45.00 till date.
    There was no phone number to call. Thanks for this website, I got the number and called them. They are going to pay me for just this month. I am loosing $ 36.00.

  973. Chris Jan 28

    I Just got off the phone with these slime balls. My wife got nailed through a Lilian Vernon purchase and a company credit card was also tagged (Staples). Since my wife works for the DA here in San Diego, I will be speaking with them about potential fraud charges. I will also look into Lawsuits against the company and the Large companies that allowed this to be associated with their websites.

  974. Kelvin Jan 28

    I just realised it on my statements as well and had it for the past 3 mths. This is ridiculous

  975. Daniel Jan 28

    I just got hit by this reservations rewards thing too for $30. Its too late to call them where Im at now, but I will calling first thing in the morning. These people need tp be prosecuted.

  976. Art Jan 28

    I got hit with the $9.00 scam from WLI also. When these things happen. we need to complain strongly to the companies whose products we are buying. They are the ones who do not want to bad press. I purchased Cirque du Soleil tickets and their ticket agent passed my credit card information to WLI. In addition, there are some real privacy questions that need to be mentioned to the merchants that are passing the CC information to this company with out expressed permission.

  977. Frank Jan 28

    Just got hit because of a purchase at MyRatePlan.com. I logged in to the website and followed the links to cancel my subscription and request a refund. If you know your username(the email address) and has been charged only once (thank god I didn’t make any purchase with this card this month so I noticed this transaction immediately), I think this is the simplest way to fix this. Of course I will file complaints and remind my friends to keep eyes on their credit card statements.

  978. Roko Jan 28

    RESERVATIONREWARDS 800-732-7031 9.00 USD

  979. Carole Leonard Jan 28

    I apparently signed up for Reservation Rewards when I purchased an item from Lerner Catalog. I remember doing so, but I’m sure there was no mention of a monthly fee. I have called them and asked to have my “membership” cancelled. I am waiting to see if they do so. Thanks for putting up this blog. For the last couple of months I have been trying to find out what this charge is.

  980. Harmony Jan 28

    WLI*RESERVATIONREWARDS 800-732-7031 CT $9.00

    I just called the number and they told me I signed up at Movietickets.com. They said it was about a $10 discount coupon, but I would have NEVER agreed to paying $9/month for one $10 coupon.

    They offered to cancel my membership. I told them that they were not only going to cancel my membership but reimburse the full amount charged to me. Thankfully for me it was only $27, but if I hadn’t noticed it could have been much more!!!

    After considerable discussion, they agreed to refund my money. We’ll see if it works.

  981. shawn Jan 28

    They got me too. I was signed up through allposters.com. The company must be inundated with these complaints beacause their phone line is set up to allow you to automatically cancel your membership and receive a refund without even talking to a customer care rep. They’re just playing the odds. I wonder how many people don’t notice compared to the number that do.

  982. Raj Jan 28

    They got me too from chicehotels.com. After couple of months i noticed that reservation rewards where billing $7.00 every month for service i don’t have a clue. Its so frustrating that how can choicehotels pass my credit card information to some 3rd party. I wish something could be done…and strangely reservation rewards are still in business with all this frauds.

  983. shawn Jan 28

    They got me too. I was signed up through allposters.com. The company must be inundated with these complaints beacause their phone line is set up to allow you to automatically cancel your membership and receive a refund without even talking to a customer care rep. They’re just playing the odds. I wonder how many people don’t notice compared to the number that do.

  984. Lynne Jan 28

    They got me, too, after I placed an order with One Spirit (with whom I’ve never had any kind of problem) I talked to a real live human who said she’d cancel my membership and refund my fee. I got an email confirmatiion as well.

  985. Al Melo Jan 28

    I purchased ink cart. from 123inkjets.com,and wlirewards tells me that I signed up with them at that time although I never gave them my ATM card number they acquired that info from 123inkjets. Anybody who uses 123inkjets beware.I have giving all this info to my bank so I can recoupe my $45.00.

  986. Al Melo Jan 28

    I purchased ink cart. from 123inkjets.com,and wlirewards tells me that I signed up with them at that time although I never gave them my ATM card number they acquired that info from 123inkjets. Anybody who uses 123inkjets beware.I have giving all this info to my bank so I can recoupe my $45.00.

  987. Mark in Los Angeles Jan 28

    I just noticed this company name on my credit card statement as well. They initially offered to cancel my membership only. I demanded they refund me the money they charged or I would disput the charges to my credit card company. They immediately refunded the $27 they had charged illegally over the 3 month time. I’ve had this happen before through other companies so I guess this proves to be a lesson to alwasy review your bill.

  988. Jenn Jan 28

    You have to be kiddingf me. I got the email and wrote back saying cancel my membership and remove me from yourlist. I got an email back sayng we are removing your email but you will need to be informed aout your membership so may receive periodic emails…..
    I then got the 800# from this site and called. It says “press one to discontinue your membership…I press one and it says something about not connecting and hangs up! WHat a SCAM!

  989. scooterunderwood Jan 28

    looks like there are a few others who have the same suspicious looking charge as me. last couple time i’ve seen it i’ve always thought it was walmart for some reason, well I’m calling them tomarrow.

    -scooter

  990. Vince Chan Jan 28

    I’m glad I found this website, I’m a Canadian and the offending website was TigerDirect.ca that got me into this. I call, challenged the charges and was able to get my “membership” cancelled and 5 months of charges refunded back.

    Thanks for all the info here!

  991. Ercan Ergin Jan 28

    I am also the victim of the same system and i would like to know how i can stop this…

  992. Adrian Keyes Jan 28

    Ive been going over my Account in recent days and Iv’e found three $9 charges from “Miscellaneous Transaction WLI*SHOPPERDISCOUNT 800-889-8776 CT”. I certainly never signed up for any type of service and as proof I have never recieved any emails. Ill try calling and hopefully that will work. I don’t know anything about law, I can’t get anything done agasint these people, but I DO hope someone who can takes action against this company. This post saved me, thanks

  993. Dan Wilkes Jan 28

    My wife and I just noticed that we had been charged $10 per month since September of 2005. As we travel frequently and purchase tickets online, we had mistaken the charges as legitimate ticketing charges. But this month the charge recurred with no ticketing activity. After challenging the charges with my credit card company, I was told that I had “signed up” for this companies “services” as a result of a reservation made through Hotels.com. I insisted that I did not sign up for any such services and WLI has agreed to re-imburse all of the charges made. I would strongly recommend that any other victims of this theft challenge the charges through their credit card company and not through WLI directly. The credit card companies need to be made aware of this scam and the more complaints that they receive, the more aware they will be. I have also written an email to Hotels.com asking how this company got my credit card number as a result of a transaction made from their website. If I do not get a satisfactory answer, then I will be making my hotel reservations elsewhere.

  994. Chris Lord Jan 28

    I just got a refund processed and supposedly it will be processed in 3-5 business days. Thank you for the site-I would have not had any idea otherwise. If you need mass complaints, count me in!

  995. Chris Lord Jan 28

    I will not be shopping at Joann fabrics

  996. D Stokes Jan 28

    I too have been scammed, twice now. Around June/july of 2004 I have noticed several of these charges over a few months and tried to figure out how I had signed up for this ‘service.’ As I am an avid Online gamer, I had thought it may have been related to some massively multiplayer online game I was subscribed to. It wasn’t, of course, and after much debagte my bank froze my account, transfering my funds into a new account and reissued me another debit card. Then about 4 months ago this charge showed up agian. I am not an online shopper, haven’t flown/busses/traveled outside of my home state in over four years, so that rules out any travel sites accidently signing me up. I game online and use my debit card to pay for the monthly subscription fee. That is the only online ‘purchase’ i have made. So the question now is if WLI is linked up with Blizzard entertainment or Sony Online for this scam.

    Zer01337@msn.com

  997. Jac Jan 28

    A full refund was just posted on my Visa account after calling WLI using “Steve”‘s suggested script from above. I was firm, they were curtious…they indicated it would take 1-3 business days for the 5 month’s of $9 postings to appear – it took 3 days. They gave me a confirmation number after I re-confirmed that they not only were cancelling our ‘membership’ but fully refunding all charges.
    I’m happy for myself but concerned about all of the unknowns out there that haven’t realized the price they’re paying for this ‘service’.

  998. Mark Lundgreen Jan 28

    Hey folks, same here!! These are the charge listings. VSA PUR WLI SHOPPERDISCOUNT 800-889-8776 CT for 10.00 and VSA PUR WLI RESERVATIONREWARDS.CO 800-732-7031 CT for 10.00 but there are several aliases. Also, this is not the only listing about this fiasco. I went to another one about the same people and there were over 750 people in it. Somebody’s making a fortune. I think they need a few years in prison. But then they would just teach other low lifes how to do it! Mine happened through Freecovers.net in CO. Thanks Freecovers!! Do they pay you well?

  999. Sherwood Beckham Jan 28

    Are we in a law suit yet…..I just cancelled the scam on me also. I’m ready for a class action suit against these thieves. This scam came from an online order for Disney Tickets. They also have a website..www.reservationawards.com
    If there is a lawsuit let me know for I will be talking to an attorney Thursday. Email shb29@cableone.net 03/20/06

  1000. RK Jan 28

    Happend to me from Expedia.

    Next time will use airlines website directly for making reservation.

  1001. Sara Jan 28

    Is webloyalty the company that runs Reservation Rewards?

  1002. Bill Jan 28

    Put me on the scammed list also. wli* shoppers discount got us 3 times and I’m not sure how yet while we were moving from Texas to Korea.
    We also had a scam with our sprint bill for a company called OAN services. Same type of scam a very low and unnoticable charge and I’m curious if these may be related.

  1003. Orlando, Florida Jan 28

    I hardly ever shop online but I do pay bills online. One time, I bought something online a month ago and I found out that I had this same $9 from wli*reservationrewards charge on my account. I called my credit card company and got the charge disputed. I have to cancel my card and have to wait at least 3 days to get a new card. I also try calling the wli* company but I haven’t go a chance to talk to anyone yet. It’s such an unnecessary and it’s such a hassle no one should have to deal with. I’m still wondering where this company actually got my credit card no. from. I checked my emails tracking back as far as 3 months but there’s no email from that company at all. I’m also wondering paying bills online such as cell phone, electric, etc. are even safe at all.

  1004. Jared Jan 28

    Thanks so much to all of you! I found out that they had been charging me for at least a year, and a quick google search brought me to this page. I called the number, after reading quite a few posts, and thanks to everyone, especially Steve, I was able to get the CSR to promise a full refund within 3 to 5 days. She first offered simply a cancellation, and then a one-month refund, and after a bit more (mostly calm) haggling, promised to refund it all (over $100). I would have been lost in this conversation without everyone here. Thanks again!

  1005. John Jan 28

    Yep, I jsut got hit by it as well. I’m contacting my credit card company and this so called business immediately. Thanks to all who posted history.

  1006. Joe Jan 28

    This site charged me $9/month for 6 months. I called 1-800-889-8776 (a number my bank provided) and cancelled my subscription through an automated process, then spoke with a customer service representative who refunded my money. The company got my credit card information from ALLPOSTERS.com.

  1007. Josh Jan 28

    I was just charged by this site a few days ago..i checked my online transactions and it came up as WLI crap reservation..so i googled it and found all of this..luckily i checked all of my mail and found that in fine print it said if i used the service to get a game fly discount i would be charged $9 a month..so its not completely a scam

  1008. Matt Jan 28

    I’m the Matt from above that got roped into this mess through Gamefly. I would just like to repeat here, everybody MUST let the “partner” companies know they are losing business, or this is going to continue.

    I went through a lot of hassle and Gamefly continually telling me that this isn’t their problem, talk to Webloyalty. Well, I persisted and much to my surprise, I eventually received an email from Gamefly CEO Dave Hodess. I believe I explained my concerns thoroughly and respectfully (to Mr. Hodess, anyway–my emails to the lower level Gamefly people were a touch more strident in places). Mr. Hodess told me that he would be look into this situation to see what complaints there were and if something needed to be done.

    Needless to say, I didn’t really expect anything to happen, but last Friday (St. Pat’s Day), I received this email:

    Matthew- I just wanted to let you know that we terminated our relationship with WebLoyalty recently. While we did not receive a large number of complaints, we felt that the ones we received did have merit and determined that WLI could not address our concerns in a way that made sense for both companies. Once again, thanks for bringing your situation to our attention. If you would like to join GameFly again, I would be happy to offer the first three months at no charge.

    Regards,

    Dave

    For more on my story, you are welcome to check here: WLI Reservation Rewards Sucks

  1009. Tammy Jan 28

    I too was charged $9 for WLI Reservation Rewards. I rarely buy anything online, so I don’t know how they got my credit card number. I haven’t resolved it yet. I thought it was a one time charge, but I will get busy to get it resolved.

  1010. Anonymous Jan 28

    re: Today’s example of fraudulent sales techniques: inKline Global, Incorporated

  1011. Christian Volk Jan 28

    Same story as everyone else. I called the small internet retailer, who had no idea this was part of their site (or so they claimed). This is going to completely destroy the trust of consumers who use the Internet for purchases. I’m shocked that major retailers are allowing this. Discover’s fraud department even has a record of Reservation Rewards as being a good merchant because they promptly issue refunds.

    Who can we contact to make the most noise??

  1012. lee Jan 28

    hey,thanks everyone for the good advice. just noticed the same charge on my credit card. when you call to cancel make sure you are persistent that you want a cancellation and a full refund. they will keep asking if there is anything else they can do for you. don’t hang up until you get it.

  1013. Porkchop Jan 28

    Recurring theme; same story. Wife noticed a recurring charge, but kept forgetting to ask; thought I was redeeming airline miles. Called the 800 number and they canceled without any issue, but did not offer a refund. Then they sent an e-mail confirming the cancellation with a link to give feedback. I asked for a full refund, or said I would take it up with my CC company. They said they would give a full refund. Happy about that, but not how I was signed up. Apparently thru a purchase at Sports ‘n More (www.sportsnmore.com).

  1014. Bob Jan 28

    Similar deal. Wife bought item from Lane Bryant. Clicked box for $10:00 of on next purchase. Ended up with two $10.00 charges for joinfingShopperdiscount and Reservationrewards. Caught it the next day. No problems cancelling at this point. Will monitor bill carefully for the next few months.

  1015. Rory Jan 28

    Used campusfood.com and “Shopperdiscount” offered $10.00 off on next purchase by enrolling for a FREE limited time in their Shopperdiscount plan. I did so and I guess when the FREE enrollment ended they began charging my checking account. I didn’t wait for the charges to go through and called the company: WebLoyalty.com, Inc. directly and they cancedlled my account and ended the pending charges on my account. Website: http://webloyalty.com/
    Direct Customer Service Number:
    Customer Service

    Questions about your WLI* benefits package? Please contact us:
    Reservation Rewards: 1-800-732-7031
    Shopper Discounts & Rewards: 1-800-889-8776
    Travel Values Plus: 1-800-890-4892
    Buyer Assurance: 1-800-890-4895
    Wallet Shield: 1-800-250-6037

    Hope this helps everyone!

  1016. Lauren Jan 28

    The same thing happened to me i saw on my online statement that i had a charge for 10.00 from WLI*Reservations 800-732-7031 CT. It was just $10.00 and thought it was related to another thing that i bought. But then today i noticed another charge of $10 when i was balancing my checkbook so i went online to figure out what the charge was from and i came upon your website. thanks adam for clearing this up.

  1017. Eva Jan 28

    I called this “company” yesterday and asked for a full refund. They were charging me since Sepetember. Apparently it was through invitationsbydawn.com when I ordered my wedding invitations. This is just ridiculous. Is this stuff legal? I’m contacting someone soon after I make sure I get my 63 dollars back. Thank you so much for posting all this. We should get CBS or someone to do an investigation on them and then put it on TV.

  1018. Jim Jan 28

    I am yet another victim of this fraud $ 10.00 put on my card. I am absolutely positive I did not sign up for this. I am complaining to my States Attorney General as well. Thanks

  1019. Athan. Jan 28

    I found two charges in my visa account this month for 10 dollars each. The only thing I recall signing up for was accepting a discount of 10 or 15$ in the next purchase, in case I would repeate an order within a certain period of time after sending flowers to my girlfriend through FTD. So, the first time I thought I must have not had understood well and since I did not order again , a discount that was given was subtracted. But this was repeated recently after ordering through paypal. I think this is FRAUD!!! I never accepted to be charged $10 every time I’d purchase something on line!! How can I stop this? Will my bank stop paying them if I request so?

  1020. Mike Jan 28

    Me too. $9 a month for 3 months before I noticed it on my cedit card bill. My bad. I had been getting emails but just deleting them. After I noticed the charge I pulled up one of the emails and saw I had a membership #. So I called 800-732-7031 stepped through their phone system & entered my #. A recorded voice told me I has signed up when I bought something on Time-Life.com. I made a purchase from Time-Life but don’t recall signing up for anything. I will be complaining to Time Life & recommend you all do the same thing I did. I also recommend going to the Res. Reward website, find businesses in your area and tell them you won’t patronize them if they continue to associate with RR.

  1021. Dave Jan 28

    I feel like an idiot. We have been being charged for 30 months at a rate of $7.00 per month. Advised that we purchased an item on BIDZ.com which we never did. Extremely fraudently and deceptive practices. Contacted the customer and initially advised that we would be refunded 1 month. Threatened suit (which I can easily initiate) and they refunded the balance. On the positive side, at least they didn’t waste more of our time litigating a remedy.

    Company can apparently provide details of emails and communications but cannot validate that there has been no activity by user name. This would make an interesting class action suit so I will see if the refund comes…

  1022. flora Jan 28

    Me too! I called them immediatly, they said they would refund me all the fee in 3-5 business day. Let’s wait and see.

  1023. Anonymous Jan 28

    Going through it right now!!!!!!!!!wli*reservations.co don’t know what the hell they are but their on our credit card wich is being cancelled as we speak.

  1024. Pam Jan 28

    Son got a $50.00 gift card for Christmas- $36.00 has been eaten up gy WLI Travel Value and WLI Travel Reservations- he clicked on something on EBGames. I called them, told them I knew it was a scam, they are putting the $36.00 back on the card. WHAT A SHAME!

  1025. Missi Jan 28

    They just got me too! This is wrong! I made a purchase from Carol Wright Catalog and they offered me a $10 back reward if I send them my receipt. I got the check for $10 but what good is it if they are gonna charge me $9 for this. I’m gonna lodge a complaint with my state attorney general, someone needs to put a stop to them!

  1026. Anonymous Jan 28

    I am a former employee. I strongly urge everyone who reads this NOT to click on any offer for anything before thoroughly perusing the fine print. It has been my experience that even on sites where consumers are prompted to type in ALL of their information, when they see FREE all common sense goes out the window. I do believe this is an unfair marketing approach, but it’s time for people to start taking responsibility for their actions. And for those of you who give your debit/credit cards to minors, and then complain about the charges on your account after a year, you should be ASHAMED of yourselves. Who in their right mind gives a minor a credit card to conduct online transactions. READ before clicking.

  1027. Scott Jan 28

    You just saved me $20. Noticed that WLI Reservations had been charging me—a quick Google search brought me to your site. After reading about the information on your site, I was prepared to speak with the WLI and my bank. (I nearly laughed when the WLI operator took the company line: “We have thousands of satisfied customers….”) Anyway…they refunded my money and canceled my subscription

  1028. Doan Jan 28

    Same scam with me. WLI Reservation had been charge me 9$ for 5 months since I bought a camera from Riztcamera online. I contact WLI Reservation. They said will refund $45 to me. I’m waiting for it now.

  1029. Dorothy, Utica, N.Y. Jan 28

    I am nearly 70 yrs. old, have never flown in an airplane, haven’t been in a tour bus or train for over 50 yrs., don’t go to movies or concerts. I don’t even order on the computer or pay my bills on-line. I had no reason to want this service. I somehow got caught in the scam. They claim I signed up with my present e-mail address in July ’04, and I didn’t even have that address in ‘o4, I had another service……?

  1030. Don Jan 28

    Make that $10 * 2 months – I haven’t been to any of the
    sites mentioned except ebgames, and that was only for
    faq’s!

  1031. Adara in MN Jan 28

    This scam has been getting me for a few months now, and I plan on pursuing further action. Please let me know if any further legal action takes place, as I would like to be a part of it. I just found out about it, litterally 10 minutes ago, so I will call and cancel first thing tomorrow

  1032. Diane from Fla. Jan 28

    Well, they’re still doing it, so nothing has been done. After seeing the $9.00 charge on my credit card, I complained to the credit card company, and they took the charge off. However, then I went back and discovered that they had been doing this for four months until I noticed the odd name and charge. I am going to contact my credit card company again, but this is ridiculous.

  1033. bill digirolamo Jan 28

    I too had this $9 dollar debt from my account. My bank, US Bank , to an affidavit and put the money back into my account and then going after the vendor. I can only look back and it seems that Christian Childrens Fund is where they got my numbers.

  1034. Shelly Jan 28

    I was scammed by these people. I ordered something from collectionsetc.com. What a rip off. I called them up and canceled my “membership” and requested a refund. 4/06

  1035. bill digirolamo Jan 28

    What actually does this company do. I filed an affidavit with the bank to get my money back. It is a free service at my bank. US Bank.

  1036. Butch Jan 28

    Reservation Rewards uses Very deceptive advertising. I was tricked to believe that I was get a 10$ savings while buying movie tickets. I was ask to fill out a survey. Confirming the survey inadvertently signed me up for a 9$ charge a month. Somehow they were able to use the credit card information that I entered for the tickets. I called and had it cancelled over the phone…however, they still got $27 for doing nothing. Seems like we have enough people here to start a lawsuit.

  1037. Mike Wagner Jan 28

    Amazing how many people they’ve scammed…and are still scamming. I just noticed a $10 charge from WLI*RESERVATIONREWARDS and googled them which led me here. With further investigation to my bank account, I found they’ve charged me for the last several months, but I couldn’t go back any further because the records for my online banking stops at 1/6/2006. If there ever is a lawsuit, please include me. Who knows how much they’ve taken from me. It does teach you to look at your account more often and read the fine print….carefully.
    4/4/2006

  1038. Mike Wagner Jan 28

    Yep, just cancelled my “membership” and found out I had been a “member” since 12/2/2005. I had to send them my email though because I couldn’t login without a password (funny, I never remembered actually creating one…). The password they sent back and said I used was very strange. It was “bike97plum”. I do own a ’97 Harley Sportster, but its black, not plum. How they came up with a password like that is beyond me, but I never made up that password.

  1039. Arpine Khacheryan Jan 28

    I just checked my bank account statement and noticed 2 $10 charges. One from WLI*RESERVATIONREW800-732-7031 and the other from WLI*SHOPPERDISCOUN800-889-8776. I had no idea what this was so I thought I should google it. When I did, I found this site. I cant believe this scam. It’s terrible. I have just been charges $20 for nothing.

  1040. Sean Jan 28

    I got the same $10 charge as everyone else from WLI*SHOPPERDISCOUNT. I called them and was told that they provide Best Price Guarentees, Extended Warenties, Damage, Theft, and Loss Protection and some other shopper services. Apparently we all need to start reading the agreements when signing up for offers and services through websites. I signed up for an offer through campusfood.com for 10 dollars off my next purchase. Apparently by accepting the agreement, which I didn’t read (because who does?), I was also signing myself up for this “service”. At least I broke even.

  1041. HANNAH Jan 28

    WELL, I GOT HIT 2 TIMES, ONE BY A WLI SHOPPERSDISCOUNT, AND ANOTHER BY A WLI RESERVATIONREWARDS. I HAVE A PROBLEM THOUGH. IM UNABLE TO DO ANYTHING ABOUT THIS BECAUSE THE CARD IS IN MY HUSBANDS NAME, AND HE IS IN JAPAN RIGHT NOW ON A 6 MONT DEPLOYMENT. HE IS A MEMBER OF THE UNITED STATES MILITARY. YOU SEE, I HAVE OUR BANK CARD BUT THE CARD IS IN HIS NAME. I PAY ALL THE BILLS AND TAKE CARE OF FINANCIAL ISSUES WHILE HE IS GONE. WELL, NOT TOO LONG AGO I ORDERED SOMETHING FOR HIM ONLINE AS A GIFT TO SEND IN A CARE PACKAGE, IT WAS NOTHING MAJOR, JUST A CD. AND NOW IM GETTING ONLINE STATEMENTS SAYING THERE ARE 2 $10.00 CHARGES FROM 2 DIFFERENT WLI COMPANIES. I DONT KNOW WHAT TO DO BECAUSE WITHOUT BEING ON THE CARD, I CANT CALL AND TAKE CARE OF THE PROBLEM, AND WITH MY HUSBAND BEING IN JAPAN, HE CANT DO IT. HOW CAN THESE “SHOPPING CART” PEOPLE GET AWAY WITH THIS? THINGS LIKE THIS CAN CAUSE A PERSONS ACCOUNT TO GO IN THE NEGATIVE, CAN CAUSE OVERDRAFT FEES OUT OF THE WAZOO!? MY BANK WILL CHARGE $33.00 EVEN IF YOU ARE ONLY .01 CENT IN THE NEGATIVE, AND WE CANT AFFORD THAT WITH A 1 YEAR OLD CHILD. WHAT CAN WE DO?
    HANNAH FROM OHIO

  1042. Kapil Jan 28

    Just found out that I have been paying $9 to this company for past 3 months [Wli*reservationrewards 800-732-7031 Ct $9.00].

    Address I got from them is – Web Loyalty, PO Box 855, Shelton, CT, 06484.

    They told me that I signed up when I made the purchase through accstation.com. He also mentioned that it is via MarketWorks which is in some way associated with ebay.

    I cancelled the subscription with them and getting refund back.

  1043. Victor Jan 28

    My wife discovered the $9 charges but did not ask me about them until three months after they started. I called the company’s 800 number and spoke with a lady by the name of Fran. She was pleasant and extremely helpful. She immediately offered to cancel the membership, told me the process was started when my wife purchased movie tickets online (through movietickets.com), and offered to refund four months of charges. She indicated the refund will show up in 3-5 business days and that she had emailed my wife’s address with a cancellation notice. The email was received and I expect to get the $36 next week. I definitely do not like the company’s tactics, but at least they are pleasant about cancelling the “agreement” and refunding the unauthorized charges. I recommend that you call them immediately after finding the charges. The number is 800-732-7031. I suggest being polite but firm and do not back down! If you get a rude representative then hang up, wait a minute and call again; chances are you will get a different person that will be helpful and polite. Good luck everyone!

  1044. Han Jan 28

    - 02/25 WLI*RESERVATIONREWARDS.CO800-732-7031 CT Standard Purch 9.00
    - 03/25 WLI*RESERVATIONREWARDS.CO800-732-7031 CT

    I just noticed these on my creditcard summary… I’m cancelling the subscription and hopelly get the refund back too~

  1045. Stephanie Jan 28

    I saw a charge on my debit card today, not sure if it will be a 7 or 9 dollar charge as is it only authorized for $1 as of right now. I will email my bank and have it unauthorized today. I also believe it was classmates.com that this came from as my husband purchased a membership yesterday!

  1046. Alison Chi Jan 28

    i’ve been charged $18 and i just called to cancel the membership that i never signed up for. this is absolutely a fraud.

  1047. Tom S. Jan 28

    I received a $10 WLI Reservation Rewards charge on my VISA statement following an online FTD flower purchase. I was successful in terminating my unwanted membership with WLI Reservation Rewards(aka webloyalty.com) and received a $10 VISA credit.

    I then called FTD customer service and was met with considerable resistance from the customer service representative who insisted that I take up my complaint with webloyalty.com. I explained that I had already done that and now wanted to talk with an FTD supervisor or manager. The representative said that that was not going to happen. When I tried to convince her of the importance of my call she replied “Thanks for calling FTD. Have a nice day!” and terminated my call. At no time was I disrespectful or discourteous to her. I am now writing a letter to FTD corporate headquarters.

  1048. Pat Rave Jan 28

    Made a purchase through Carol Wright and clicked on $10.00 toward next purchse and they have charged card twice. I will be calling them on Monday and also attorney generals office

  1049. Tyler Wind Jan 28

    Same story as the rest of you. I’m going to call and try to get my money back (at least 6 months of $9 per month…not sure how much longer than 6 months…I need to check). Can someone who knows the law better than myself (I’m a surgeon but wish I was a lawyer right now!) please email me and let me know what I should tell them? Are there any updates on a potential class action suit or any other method of striking back? Thanks! MUSCBoneDoc11@yahoo.com

  1050. Tyler Wind Jan 28

    Same story as the rest of you. I’m going to call and try to get my money back (at least 6 months of $9 per month…not sure how much longer than 6 months…I need to check). Can someone who knows the law better than myself (I’m a surgeon but wish I was a lawyer right now!) please email me and let me know what I should tell them? Are there any updates on a potential class action suit or any other method of striking back? Thanks! MUSCBoneDoc11@yahoo.com

  1051. Roby Jan 28

    OMG!!! I’ve been going thru my credit card statements and notice that $9.00 have been paid to “reservationrewards” each month. I googled the name, found this weblog, & freaked out. THET’VE BEEN STEALING 9.OO PER MONTH FROM MY CREDIT CARD ACCOUNT FOR OVER A YEAR!!!!! It’s amazing!!!
    How on earth did they get the information? If you have a list of online stores or agencies that do this, please post it! This is a very scary thing I found out today… It’s making me look at the Internet in a very different way.

  1052. Roby Jan 28

    OMG!!! I’ve been going thru my credit card statements and notice that $9.00 have been paid to “reservationrewards” each month. I googled the name, found this weblog, & freaked out. THET’VE BEEN STEALING 9.OO PER MONTH FROM MY CREDIT CARD ACCOUNT FOR OVER A YEAR!!!!! It’s amazing!!!
    How on earth did they get the information? If you have a list of online stores or agencies that do this, please post it! This is a very scary thing I found out today… It’s making me look at the Internet in a very different way.

  1053. Jesse Jan 28

    I can’t believe that this company still exists. Today is April 10, 2006. The letter you wrote was dated Nov. 2, 2004. They have taken 37 dollars from me over the last 4 months. I can’t believe that I haven’t caught this before. I have no clue how I “signed up” for this, but I am going to find out.
    Jesse166@aol.com

  1054. Brian Jan 28

    Just found out they got me too. Not sure if it was me or my wife, but we’ve been paying them $11 a month for while now. I can’t believe the government hasn’t protected consumers by closing these legal loop holes yet.

  1055. Erin Jan 28

    Wow. So many people. I thought maybe I was going crazy when I noticed these charges and didn’t know where they came from. I believe the source was EasyJet because they started appearing after my holiday in Greece.

    I will have to call the number as well.

    Thanks.

  1056. Mallory Jan 28

    I have just recently noticed $10 charges on my account. This is unbelievable and needs to be stopped!

  1057. Eugene Jan 28

    I had a $9/month fee on my account for almost a year before i noticed it. I got signed up through a $10 off promotion through lillian vernon.
    I will give them credit however, I just talked to them and according to the woman I spoke with, they would refund me all the money they had withdrawn no questions asked. Hopefully this actually happens!

  1058. Michael N. Poppoff Jan 28

    Yep they got me too !

  1059. Andrew Jan 28

    I just got off the phone with these people. They claimed, at first, not to be able to find my info. I was charged $10.00. I have no idea how they could have gotten my information, but I’m in college, so $10.00 matters to me a lot. I make it a point to always have a certain amount in my account, and now I’m missing it. This is ridiculous!

  1060. Will Jan 28

    Me too.

  1061. Alissa Jan 28

    I got scammed through a reward program with campusfood.com. They had an ad for $10 in campusfood.com money and I signed up. And all of a sudden they had my credit card info and charged me $10. Luckily, I caught it on the first try.

  1062. Brad Jan 28

    I got charged $10.00 from WLI. I noticed it in my statement by pure accident on the day of the first charge. Called the number on the credit card statement and the (polite) lady told me she’d cancel and refund in 3-5 days. She became less polite as I continued to refer to their operation as the SCAM it is. The refund showed up a couple days after.

    I got scammed when buying tickets from FANDANGO. This is what the WLI rep told me, and yes, I did click a $10 rebate box. As described elsewhere in this blog, it looks like a legit Fandango rebate. I called the Fandango customer service number to complain and to ask Fandango to sever their relationship with this SCAM organization. The customer service agent was VERY familiar with the scam, but was testy with me, and would only say that she will forward the complaint to managment. I specifically requested that management respond to me. Have not heard from them.

    So today, I submitted a “contract” complaint to the Los Angeles BBB, (where Fandango is a BBB member), citing the Connecticut BBB URL for WLI that states the “unsatisfactory record” of deceptive practices of WLI, inc (a non-member). I argued that Fandango has violated their privacy statement, due to the deceptive nature of the offer.

    I have discussed this with my bank, and they recommend that they issue me a new card, since my CC number is out there. I’ll do that next week. What a hassle.

  1063. Richard Jan 28

    I am a full time Police Officer, and run several web sites, so needless to say I am extremely careful with my information. I read the fine print, and make sure I’m protected. So you could imagine my surprise when I found this $9 charge on my credit card from a company that I’ve never heard of.

    I attempted to contact the company, but was unsuccessful, so I have contacted my bank who will refund the money on my end. I will also get in contact with the BBB. I am also going to contact RESERVATIONREWARDS to get a statement, and will be filing a police report for one of the various identity theft statutes (once I find the appropriate one) and will be forwarding the report to the FBI since they handle internet thefts.

    If anybody is seriously interested in a class action suit, then post it here. I will check back.

  1064. Staton Jan 28

    I’ve been getting charged $10.00 month. Finally checked on it and thanks to this web site, we will get it cancelled. Thanks.

  1065. Janet Jan 28

    I have been had also….10.00, but I have cancelled that card but I am also going to call my bank, and report this….

  1066. Anonymous Jan 28

    I had this charge which WLI claims resulted in my signing up through Staples.com. However, I had not had any transactions with Staples for a number of months. It seems that they have refined their technique.
    DCR
    Indiana

  1067. julie Jan 28

    I brought tickets on movie tickets.com and saw the charge on my credit card. I called reservation rewards and they said they would cancel the service. I paid the $9 charge and then received other charge thew next month. They said that the billing cycle started the day I cancelled. How convenient. I was so pissed I emailed several consumer frauds agencies and called my credit card company. However, my credit card company has an agreement with reservation rewards to cancel the service and get a refund. So, obviously this is an ongoing problem. But why aren’t they and the companies that have them on their website stopped?

  1068. julie Jan 28

    Does anyone know anbody who electively signed up for reservation rewards and uses their discounts? Who would pay for food and entertainment discounts?

  1069. Gina Jan 28

    I also got ripped off. I noticed the charge a couple times, and thought it was sonething else. When I saw the charge again this morning, and knew something was wrong. I looked up the company, and found this site. I then went too the companys web site, and demanded a refund. They tried to act like they would refund my 9.00 dollars back, but I said I wanted all my money. The woman than asked me how much money do they owe me. I told her to tell me how much they have taken. It ended up being 90.00! I asked for a confirmation number, and her name. I should be getting my refund in 3-5 business days. Has anyone here actually received their money back? Did they stop taking money out? Please post if you have had this experience. Also, to the police officer that is doing the class action suit … sign me up! Thanx …

  1070. Keith Greene (Georgia) Jan 28

    I have the same $9.00 charge on my debit card account. After calling WLI, they explained that when I purchased vitamins from vitacost.com it is in the “fine print” for future”rewards” if I purchase more vitamins, needless to say THAT AIN’T GONNA HAPPEN! Got some good information from this website….. THANKS ADAM!

  1071. Kathy G. Jan 28

    4/2006 This sickens me!! I was doing my bills this morning and noticed that on 4-13 $9.00 was taken out and then on 4-17 $10.00 was taken out. I called my husband up at work to go over the carges and he no idea what they were. He called the company and spoke to some rude lady who told him she could cancel but “sorry no refunds”, she claimed to him that I, “his wife” signed up for these coupoons and probably just diden’t tell him. I continued to go through my bank account and saw that they had beed deducting seperate fee’s a month since February. The fees were never deducted together they were always seperated by a week or two. I guess so that I would’nt notice and it worked.

  1072. Kathy G. Jan 28

    (con’t) I then called the company spoke to Patricia,”who needed some manners” and she began to speek to me like I was some kind of an idiot for not knowing I signed up for these services. I argued with her for 20 min. as she then tried telling me that my husband signed up for the account and did’nt tell me!! I thought it was me that did’nt tell my husband! I live in Pennsylvania and I’ve called our local news channel 10 (Consumer Fraud Alert). This company had 4 accounts signed up in my name and my husbands name and was collecting $20.00 a month from my account for coupoons which by the was I never received any. I asked the rep. on the phone why did’nt I receive the inital $10.00 coupon that signed me up for this mess in the first place… she had no responce for me. Because there is no coupoon just an open door for them into my bank account. When I told the rep. (Patricia) about the complaints I had found online It was like she was reading from a index card after reading some of the above complaints, she told me how only a small amount complain and there are much more satisfied customers then unhappy one’s. My responce to her was the only happy customers she had were the one’s who did’nt read there bank statements!!! I was treated by her as if I willingly and knowingly signed up for this service and now because I demanded my money back I was cheating them! This is an absolute disgrace! I can not believe this company is able to do business and still take inocent, hard working people’s money. Mind you, the only thing we did was order a service on line and our bank account number’s were stolen!! That’s illegal!! I will update and let you know if chanel 10 investigative news follows up and does a story , I think we would all like to see them held responsible on TV for what they are doing.

  1073. Bob F Jan 28

    I just got off the phone with the people and cancel the program with no problems. Time will tell! They are going to e-mail that I cancelled. You can bet I will save that e-mail…

  1074. Brian Vo Jan 28

    I was caught 3 months in a row with $9. I called in and one man did the refund for me and canceled that. What the hell?

  1075. Gina Jan 28

    WLI*SHOPPERDISCOUN
    I googled this becuase it appeared on my bank statement for -$10. The search resulted in this site. I too think I have been a part of a scam. I canceled my 3gupload.com membership yesterday and i saw this deduction today. I called the number that was on my bank statement but it’s inacessible to my calling area. I am contacting my bank. What else can I do?

  1076. TJ Jan 28

    I just got this on my business CC. I recently booked a hotel from travelocity.com, and that is where this charge had to originate from. I never signed up for it, and never recieved a confirmation email naturally. The charge was put on only a couple days ago, so I will call this number first thing tomorrow, as well as my CC company. Thank you for this site, it gives me the ammo I need to deal with these assholes. This bs is still around as of 4/20/2006.

  1077. John Hogenmiller Jan 28

    I noticed a $10 charge on my bank account this month, and the carge actually reads: “WLI*SHOPPERDISCOUNT 800-889-8776″. At first, I just did a search on “WLI*SHOPPERDISCOUNT” and came up with http://customer-service.shopperdiscountsandrewards.com/wli-shopperdiscount-cs.asp

    as the first link. I don’t know what I went through that signed me up for the service, but when I called up, they didn’t give me any hassle in cancelling the service and refunding the charge. However, I was still ticked as to the charge in the first place, so I expanded my search to do the full charge description, including the phone number and this page came up first. My best guess is that it is part of one of those shopping carts, but other than paypal and newegg, the last purchase I did online was with eforcity.com.. I’m not saying that they are responsible, but in the last 2-3 months, they are the only online store on my bank account.

    -John, 4/20/06

  1078. Karen Jan 28

    I was checking my bank statement and noticed the WLI reservations R Pos deducted $9.00 twice from my account durring the past 30 days. Thank you for the information from your web site. I have been warned from others not to shop on the internet but from here on I will definately be more aware.

  1079. Anonymous Jan 28

    Upon calling the 800-732-7031 number, I reached an automated answering service. I progressed to billing information (#1) and then questions about the billing (#3) A nice lady answered the phone and immediately canceled the charge and refunded me the $9 after taking my last name and home address. Finally, I asked her through what service I was enrolled, and it turns out it was through American West Airlines. I do recall accepting an offer for a bonus award, as I am a frequent flyer through them and thought that it was just part of my membership. Again, thank you for this site, I hope this company is taken down.

    TJ 4/20/2006

  1080. Scott Jan 28

    I’ve been hit by this for various amounts. This is the 2nd CC # they have obtained of mine. BASTARDS! I have found that you can log in to their website at cancel your “subscription” to prevent further charges. Still trying to figure out how to wipe out the CC record in their DB.

  1081. Scott Jan 28

    I’ve been hit by this for various amounts. This is the 2nd CC # they have obtained of mine. BASTARDS! I have found that you can log in to their website at cancel your “subscription” to prevent further charges. Still trying to figure out how to wipe out the CC record in their DB.

  1082. Scott Jan 28

    http://customer-service.shopperdiscountsandrewards.com/default.asp

  1083. Beth Jan 28

    They got me through Chadwicks as well. I contacted reservation rewards (1-800-732-7031) to cancel. They said they would cancel and credit back my $10. We’ll see if it happens.

  1084. Mary Jan 28

    Today, 04/21/06, I noticed a $9 charge on my Debit Card. It was for WLI*RESERVATIONREWARDS 800-732-7031 CT. It looks like they are still at it. Wouldn’t you like to receive $9 per month from thousands of cards without doing anything? Wow, what a racket! The only way I can think of that they got our number was when we made reservations in early April at HOLIDAY INN LAKEVIEW, CLARKSVILLE, IN. We didn’t use an agency, but contacted them directly. They charged our card 3 days before WLI did.

  1085. Jen Jan 28

    Ack! I just discovered I’ve been charged $9 a month from “Reservation Rewards” since January 2006! It’s now April… I just paid off my cc account and saw this charge. It’s too late to call them today, but first thing tomorrow I’m going to try to get this resolved. Amazing this scam has been going on for so long!

  1086. Gavin Stevens Jan 28

    Guess I’ll add my complaint. They have been hitting me for $10 month since I bought tickets to the Monster Truck Jam in Phoenix from Ticketmaster.com

    These people should be put out of business.

  1087. Jen Jan 28

    Here’s a link to a Consumer Reports piece abour Reservation Rewards.

    http://www.consumerwebwatch.org/dynamic/ecommerce-investigation-webloyalty.cfm

  1088. sabrina Jan 28

    Hi, guys:
    I am so suprised that so many people have experienced the same thing as me. The first transaction in my account of shopper discount was on march 2005, $10. I have purchased on campusfood.com, and sign up for $10 cash back on campusfood. Which did not say anything about me signing up for shopper discount. and i try to log in to shopper discount using my e-mail, they sent me a password. That was never a password i use to sign up for anything. i cancelled my membership. I just hope that someone who knows how to deal with the scam to step up. since there is so many victim.

  1089. Mary — UPDATE Jan 28

    Today, 04/21/06, we have found out that WLI*… got our number in March when we ordered something on-line from Dr. Leonards.com. HOLIDAY INN LAKEVIEW was NOT (repeat NOT) involved. Apparently, WLI*… rents space on other firms’ web sites to automatically “sign you up” unless you uncheck their box or something. WLI*… got our number in March, then waited until April to charge the card, at the end of their “free trial period”.

  1090. Chuck-Ohio Jan 28

    I just found out today WLI*…. has been charging our home equity $9/mth since December. I’ll be speaking with the bank tomorrow, we never used this card to do anything online. This really sucks.

  1091. judy Jan 28

    I TOO MADE PURSHASES ON MY CREDIT CARDS AND WAS ENTER ON THIS SAME RESERVATIONREWARD PROGRAM AND ALSO SHOPPERS DISCOUNT WITHOUT MY KNOWLEDGE AND CHARGED $10.00 TWICE A MONTH UNTIL I CAUGHT THE CHARGES ON MY STATEMENT $50.00 TO LATE. DON’T THINK I WILL USE MY CREDIT CARD ONLINE AGAIN I TO AFRAID OF WHO THEY WILL PASS MY CARD ON TO.

  1092. Gpelaez Jan 28

    Well it looks i’m not the only one… they did the same to me and the bank seems to have a significant help. And all i ever bought was a poster and a suscription to a server but to be honest i dont remember to ever sign for something similar to shopper discount!

  1093. Larry Jan 28

    I live in MI and got nailed for 2 $9 charges, it caused my debit card to be overdrawn, so the Bank is charging $33 over draft fees, so Im out a total of $51. I believe my problem originated from ecost.com . I had to settle up with the bank before they would suspend my card. Fifth Third Bank seemed to know about this scam. I called the number also requersted a refund from the scammers.

  1094. Trisha Jan 28

    I was scammed also… these people are the scum of the earth.!!! They need to be put out of business.

  1095. Emil Jan 28

    I noticed a charge for 9$ about a week ago. Seems i have been charged from BHphoto.com and got scammed. I called back the number listed on my statement and got it cancelled. I also got a full refund. It seems this scam is hitting may people acrouss the US.

  1096. Larry Jan 28

    I found my sales receipt and the button I must have pressed I wish I could paste it here. It says

    Your Purchase is Complete
    Click Here to Claim your $10.00 Cash Back Reward
    On Your Next Purchase
    “Click” Continue
    By Clicking above you can claim your reward from the reward provider,Reservations Rewards
    Limited to One Per Customer

  1097. Charles Jan 28

    I also found the same thing on my credit card. I managed to cancel my subscription but I didn’t get a refund. I hope that a attorney general will do something about this and makes sure the company compensates everybody’s loses 100%.

  1098. Deep Jan 28

    I have no idea since when I am being charged for this service. I have to call these guys and get rid of these monthly charges. If I did sign up for such a thing wouldnt I have made use of the benefits(if there were actually any)? Thanks anyway for posting such this on your web-blog. I shall call the scammers right away.

    thx
    Deep

  1099. Douglas Jan 28

    There are so many of us because I have noticed it but I thought it was a no kidding fee for something. I agree with the class action suit. If they really have millions of satisfied customers they should have no problem giving our money back. Please contact me of the outcome.

  1100. Rita Smith Jan 28

    I have just looked at my baank statement and found a $10.00 charge for one month by this company. So far I have had to change my debit card three times because of scams like this.

  1101. Matthew H Jan 28

    I just noticed this charge on my credit card statement. The weird thing is…it wasn’t there yesterday, but it says that the post date is the 6th. I decided to do a web search for WLI*REWARDRESERVATIONS and found this site. Thank you for the loads of information. I am calling the credit card company along with the Attorney General and I will be writing a letter to the BBB about them. People shouldn’t get away with stuff like this, and I don’t plan on letting them.

  1102. Barbara Jan 28

    I too just noticed the same $9.00 charge on my credit card today. I read in an earlier note that someone else got hit at Dr Leonard’s. I ordered something from that site in March and remember selecting something for a discount.

  1103. Joe in Mount Pleasant Jan 28

    I noticed a $9 charge on my credit card bill from WLI* Shoppers Discount. I almost paid it thinking my wife had accidently used the credit card. When she had no recollection I searched the WEB and found your site and another on the same subject. I called the WLI phone number and the person who answered agreed to make no further charges. It took a while longer to get her to agree to cancel the previous $9 charge. I was sent a confirmation email and have also alerted my credit card company. They used a purchase I made from A&E to access my account.

  1104. Joe in Mount Pleasant Jan 28

    I noticed a $9 charge on my credit card bill from WLI* Shoppers Discount. I almost paid it thinking my wife had accidently used the credit card. When she had no recollection I searched the WEB and found your site and another on the same subject. I called the WLI phone number and the person who answered agreed to make no further charges. It took a while longer to get her to agree to cancel the previous $9 charge. I was sent a confirmation email and have also alerted my credit card company. They used a purchase I made from A&E to access my account.

  1105. EK In CA Jan 28

    My wife signed up without knowing. She is pretty good about watching out for crap like this and the fact they got her, tells me it very miss leading. It happened through classmates.
    Two months went by before I looked at the bill and found out. Now I have to waste my time finding a way to cancel the service. Please email lisamdris using hotmail if there is any action taken.

  1106. J Lee Jan 28

    I to was doped into thinking that the $10 reward was a credit towards my purchase, simply not knowing that my credit card information was been forwarded to the next crook. I just just say that Computer Geeks.com will not profit from my lost anymore. Understand the skepticism from making purchases on line for things like this to happen, but company is totally unknown to me and I would have never known if not for this webblog. Thanks and I look forward to a refund.

  1107. VByrd Jan 28

    I noticed from my bank statement (today) that $10.00 was taken from my account. I have not purchased anything on-line/or ordered, so how have this happened. I sent this information to my bank who will investigate this SCAM!!!!!!!!!!!!!!

  1108. Some Guy Jan 28

    Yeah I saw it myself they called it “WLI*SHOPPERDISCOUNT 800-889-8776 CT”. So i googled it and came to this website. They’ve stolen $9 every month looks like 6+ months. This is crazy! These scammers are getting away with millions.

  1109. Some Guy Jan 28

    Yeah I saw it myself they called it “WLI*SHOPPERDISCOUNT 800-889-8776 CT”. So i googled it and came to this website. They’ve stolen $9 every month looks like 6+ months. This is crazy! These scammers are getting away with millions.

  1110. artie coy Jan 28

    I have ben trying to cancel through emails and still they will not cancel it!I read all the stories and i will try to call them tonight and get this damn thing canceled.i called there nomber and the automated line said it was canceled but there is another charge on my account.

  1111. laurellady97 Jan 28

    i looked up a coupon for local resturants and a week later i had a ten dollar charge on my debit card i just dont understand how they get away with ripping people off like this im glad i called and cancelled the program ….but i never even used the coupon so im out ten dollars becareful people

  1112. Matticus Jan 28

    I’ve just got this scam May 2 2006, I didn’t know they took money out till I had a overdraft of my account. I did a google search and here I am. They took $10 out now I have call the bank today and WLI. I’m going to ask them to pay for the overdraft LOL which they prolly won’t. I didn’t even purchase anything online that’s the thing that gets me. I did a google search of reporting online scams and there’s many places to report these guys the federal Gov. one looks good. Bye *cry*

  1113. Matticus Jan 28

    Update: I just got off the phone with WLI and they said they would refund my money. You have to be firm when talking to these scamers. They said 3-4 buisness days I will get my refund. How many people out there that don’t call back? That’s how they get there money. They will tell you theres a link on the bottom of whatever website you went to that you went to,make sure you tell them you didn’t hit the link because I DIDN’T. Well see if I get the refund I prolly would because no one here said they didn’t. And for my overdraft the bank guy was kewl and said he will take care of the overdraft.

  1114. Kimberly Jan 28

    I’ve been hit also. I shop online and notice their site come up everytime. I checked it out but I did not want to commit to anything. I just want back all the money I was charged for in the past. If anyone is doing anything about this legal-wise. I’ll gladly offer up testimony. -Kim

  1115. Manish Jan 28

    Me too.. Saw this happening for last 3 months…WLI*RESERVATIONREWARDS.CO800-732-7031

  1116. Annie Jan 28

    ME TOOO!!!!!!!!! HOW DO I GET RID OF IT????

  1117. Brian Jan 28

    I noticed this charge on my Visa. I filed an official complaint with them as apposed to calling WLI…. we’ll see how that goes, but it is totally amazing that they have managed to scam so many…

  1118. Sunny Wu Jan 28

    Me too. this happen to me last 4 moth already! I think something should be done stop this crazy company.

  1119. srynas Jan 28

    Please see Ed Foster’s Gripelog (“Serious Reservations About Online Bargains”, May 5, 2006) at http://www.gripe2ed.com/scoop/

  1120. srynas Jan 28

    Please see Ed Foster’s Gripelog (“Serious Reservations About Online Bargains”, May 5, 2006) at http://www.gripe2ed.com/scoop/

  1121. Jose Jan 28

    Just an update, I actually didn’t cancel it until right now since it was almost the end of the month and didn’t feel like calling them again. I called them now and the lady was very kind. Basically you need to specify that you want a refund for ALL the charges. They will only give you back the last month if you don’t say anything. She said the usual ‘it isn’t normal procedure but I will extend it to you’. As much as they may piss you off, be calm when you call them up, as its not the fault of anybody working at the customer service department that this is happening.

    For anyone who doesn’t know how to get rid of it, on your statement after shoppers discount there should be a phone number. Call it and select charges then explanation on charges(1 and 3 for me). Customer service will talk to you from there.

  1122. Susan Jan 28

    I just noticed my first charge of $12.00. I live in Canada, so maybe it’s more expensive out here! I beleive the source of my problem stems from classmates.com. I am very interested in seeing something being done about this company.

  1123. Eric Jan 28

    MovieTickets.com screwed me. I bought online tickets to an AMC Theater in Chicago. In order to do so, you are forced to use a 3rd party service (movietickets.com). After purchase, they used deceptive tactics to fraudulently charge me.

    Notice of further charges or any charges must be reasonably apparent to a reasonably prudent person. Ultimately, it is up to a judge or jury to determine whether their practice was deceptive.

    One factor in determining whether their practice was deceptive is the result. Clearly, there are a large number of individuals who unknowingly signed up. This would tend to show that they used deceptive practices – but is not a good enough reason alone.

    I’m not sure what I plan on doing at this point. I want my refund, but I also want to be a part of bringing it down.

  1124. Anonymous Jan 28

    I have read most of your posted comments and found them to be interesting, helpful, and in line with my surprise at finding an email from these people. Had recently ordered things from Barnes & Noble, airline tix, Expedia, etc. SO it could be any of them. Plan to call them tomorrow and if I don’t get satisfaction with a full refund, then I will explore the Pa. atty. general’s office to report mail fraud and scams perpetrated on the public. Again, thank you, Adam, for your postings and your investigations. LSP

  1125. TCrowe Jan 28

    Consumer report says this process is legal. How should the Attorney General attack this abuse/fraud? The attorney general should go after the shopping cart provider that provided reservation rewards my credit card information without my consent.

  1126. Anonymous Jan 28

    I too was charged from this company but under a different alias. WLI*ShoppersDiscount. They to also stated that although there seems to be a huge amount of negative feed back that it’s actually a small percentage. That makes absolutely no damn difference to me. I am not them and they are not me, so I proceeded to google and typed in WLI*ShoppersDiscount. The very first link brought me to here. I read the entire post and comments there after and I wrote the offending company an email stating I would be contacting my local news and state attorney general, to file a complaint and to do some investigating to defraud this scam site. In the email I demanded a response in 24 hours and also that they refund my money. Guess what? They were more then happy to refund my money and cancel my membership. So I have to thank Adam for making others aware of this scam site. I will also still be contacting the proper authorities to expose this company.

    Thanks Adam

  1127. grady Jan 28

    so apparently the same scam is on a poster website allposters.com… so i wouldnt recomend anyone purchase from that site, unless you want to deal with this fraud. when i called in i suspected it was from cheaptickets.com where i bought some airline tickets, but it was from when i allowed my roommate to buy a poster (bad idea) he claims to have not signed up for any sort of discount BS either. thanks adam, this was a huge help. oh, and im going to guess that they are getting alot of complaints, because i didnt have to do much more than ask for my money back before they credited it to my account.. good luck all ye who encounter WLI*SHOPPERSDISCOUNT!!

  1128. Bruce in MA Jan 28

    5/7/06 – Caught an e-mail from these guys and was able to cancel before the monthly charges started. Will carefully watch my CC bils going foward. Did plenty of research today on these scam artists…they’re a pretty low form of life. Don’t buy from ECOST.com if you want steer clear of Webloyalty’s scams! Have e-mailed a local TV station and major newspaper, maybe someone in the media will show an interest. Write your legislators – state and federal!

  1129. LSP Jan 28

    I posted earlier and called the number that Adam posts at the beginning of these blogs. There is now an automated system that gives you the option to immediately cancel your membership. That was easy and since nothing had been posted to my credit card (they ask for the card number or email verification and I chose the email option) I felt fortunate. They got my info when I ordered vitamins thru VitaCost and a reward was given for $10 to apply to the next order. I didn’t use the reward, and I suspect that is why no charges ever went to my cr. card for the membership. OR, perhaps I caught it early enough. Again, thanks Adam, your site has been most helpful and revealing.

  1130. Kate Jan 28

    Same situation. Thanks for your help. I got caught for 2 months after I purchased tickets from etix online. Ignored it first time, but I appreciate your number very much.

  1131. Geneva Strain Jan 28

    Now this company is getting to credit card numbers through either Southwest Airlines or SmartBargains (or both). I was just charged $9 on my credit card by WLI Reservation Rewards. I just recently made purchases from Southwest and SmartBargains, so it didn’t take WLI long to charge my credit card $9. I went right to my bank and cancelled my card and ordered a new one and they are going to take care of the charge through their dispute program. I’m not stopping here; I’m going to write the Attorney General’s office here in Florida as well as in Massachusetts. What I want to know is how WLI gets the credit card numbers!!

  1132. Abused Jan 28

    I too got charged by this company as “WLI*SHOPPERDISCOUNT 800-889-8776 CT” It seems that the membership was lumped in with a purchase i made at FTD.com. For that reason I am avoiding all future purchases from FTD.com. However, they were very willing to refund the 2 charges of $10. It slipped by me last month, but when i caught it this month, they were ok with refunding both… well they said they would refund me the $20 in the next 3 to 5 days. I think a nice add-on to this thread is a list of every site that has partnered with this scamming company. It will give everyone a nice list of e-commerce sites to avoid.

  1133. MARCIA Jan 28

    I JUST CHECKED MY BANK ACCOUNT AND NOTICED THE 9.00 CHARGE AS PENDING. I CALLED MY BANK AND THEY ADVISED IT WAS DONE AT 2:30AM THIS MORNING. THEY WANTED TO CANCEL MY ATM/CREDIT CARD AND REISSUE. I ADVISED THEM TO HOLD OFF FOR A MINUTE AND I WOULD TRY AND CONTACT THE COMPANY. I LOOKED ON THE INTERNET AND FOUND THE # I CALLED THE # AND SURE ENOUGH THEY HAD AN ACCOUNT SET UP UNDER MY NAME. THEY ADVISED ME THAT WHEN I ORDERED CD’S FROM MUSICSPACE.COM THAT I HAD SIGNED UP FOR THIS. I KNOW THAT I DID NOT BECAUASE I ORDERED THE CD’S BY PHONE AND NOT THE INTERNET. I ADVISED HER TO CLOSE MY ACCOUNT AND REFUND MY MONEY. SHE SAID IT COULD TAKE UP TO 3 DAYS TO GET THE REFUND AND THAT SHE CANCELED THE ACCOUNT WHILE I WAS ON THE PHONE WITH HER. SHE ADVISED ME THAT SHE WOULD SEND ME A CANCELATION CONFIRMATION IN MY E-MAIL. WHICH I AM SURE I WILL HAVE TO RESPOND TO OR IT WILL NOT BE CONSIDERED COMPLETE AND THEY WILL CHARGE ME AGAIN. SOMEONE PLEASE DO SOMETHING ABOUT THIS. WHAT DOES THIS SAY FOR MUSICSPACE.COM

  1134. carey Jan 28

    I have a 10.00 charge on my credit card which actually started a fight between my wife and I because nobody was claiming the fact that it was ordered.

  1135. Sarah-Rockford, IL Jan 28

    $10 charged to my account since Jan.06 from ordering from FTD. Thanks to google, I found this website, I immediately called 800-732-7031 and cancelled it.
    5/12/06

  1136. Nick Jan 28

    I got the same thing: WLI*SHOPPERDISCOU 8008898776
    on: 5/12/06.

    Cancelling is not enough everyone should tell their bank not to allow those people to do it again…

    And closing your bank account is a better thing to do…

  1137. Nick Jan 28

    I got the same thing: WLI*SHOPPERDISCOU 8008898776
    on: 5/12/06.

    Cancelling is not enough everyone should tell their bank not to allow those people to do it again…

    And closing your bank account is a better thing to do…

  1138. Nick Jan 28

    To follow up on my issue…. I posted the earlier comments in the mornning under name: “Nick” also.

    I called the 1-800 number and they instantly agreed to refund me and cancel my membership which they said it is a rewards program and protects from FRAUD :)…

    I think this is the biggest FRAUD I wonder how manh $9 they have been taken.

    So i believe everyone should follow the following steps:

    1- Call them so that u can know who gave them u’r credit card/debit card info. It is usually some .com company that gives the this info after you have made an online purchase.
    I know who gave them my info, and will publich the name in a later message.

    2- Call your bank and let them change your card, you need a card with a new number because you can never trust people like those. they will repeat the Fraud under a different name, or see your info to someone.

    3- Take legal action if possible. I don’t know where to go yet but will figure this out soon and post it.

    Thanks

  1139. Nick Jan 28

    My earlier message had some spelling errors here’s the comment corrected:

    To follow up on my issue…. I posted the earlier comments in the morning under name: “Nick” also.

    I called the 1-800 number and they instantly agreed to refund me and cancel my membership, which they said it is a rewards program and protects from FRAUD :)…

    I think this is the biggest FRAUD I wonder how many $9 they have been taking from people.

    So I believe everyone should follow the following steps:

    1- Call them so that u can know who gave them your credit/debit card info. It is usually some .com company that gives them this info after you have made an online purchase.
    I know who gave them my info, and will publish the name in a later message.

    2- Call your bank and let them change your card, you need a card with a new number because you can never trust people like those. they will repeat the Fraud under a different name, or sell your info to some other company.

    3- Take legal action if possible. I don’t know where to go yet but will figure this out soon and post it.

    Thanks

  1140. Tim Jan 28

    Our daughter inadvertently signed up for this service thinking it was a yearly subscription. She was accessing allposters.com.
    I noticed a lot of people don’t rigorously check their bills every month. This is a great lesson for my children.
    Thanks for the website.
    Tim

  1141. sue Jan 28

    They got me too via movietickets.com. I had 12 months of $9 charges. They have promised to refund my money. Here is a list that I have compiled from this and other websites of some of the oh so many clients of webloyalty.com. I hope this helps someone.

    123inkjets.com
    1800flowers.com
    A & E videos
    A1Books sellers
    AccStation.com
    AirportParkingReservations.com
    AllPosters.com
    amazon.com
    Americart
    AmericaWest
    American Greetings
    BARNES AND NOBLE
    BHphoto.com
    BIDZ.com
    bigceramicstore.com
    Bizrate.com
    Broderbund
    Brylanehome
    campusfood.com
    Carol Wright Gifts Cataloge
    Chadwick’s
    CHOICEHOTELS.COM
    Classmates.com
    COLLECTIONSETC.COM
    Colorado Gift Baskets
    columbiahouse.com
    Computer Geeks.com
    coolsavings.com
    DELTA.COM
    Drugstore.com
    Deepdiscountdvd.com
    Dr. Leonards.com
    dvdmarketplace.com
    EB Games.com
    eCost.com
    egreetings.com
    etix online
    expedia.com
    Fandango.com
    Freecovers.net
    FTD.com
    gamefly.com
    Gevalia
    Haband Online
    half.com
    hotels.com
    invitationsbydawn.com
    JC Whitney
    JGHOOK
    Joann.com
    Juno
    kingsizedirect.com
    Lane Bryant Catalog
    lernercatalog.com
    Lillian Vernon
    MapBlast
    Marketworks.com
    Movies.com
    MovieTickets.com
    MUSICSPACE.COM
    myfamily.com
    MyLotto
    Mypoints.com
    MyRatePlan.com
    Netzero
    One Spirit
    onetravel.com
    orbitz.com
    personalcreations.com
    PETCO
    Priceline.com
    Ritzcamera online
    Romans.com
    riverdeep.com
    SandBox
    skinstore.com
    Smartbargains.com
    sportsnmore.com
    STAPLES
    The Learning Company
    theshoeplanet.com
    Tigerdirect.com
    Time-Life
    Travelocity.com
    ubid.com
    United Online
    VistaPrint
    videomoviehouse.com
    vitacost.com
    Walter Drake
    webstakes.com
    welovemacs.com
    Yahooshopping.com
    ZDnet
    any site that uses virtualcart

  1142. Patrick O Brien Jan 28

    I ordered some batteries from batteries.com and some how reservationrewards got my credit card number and charged to my account. I called and they wanted my credit card number in order to cancel me. They never e-mailed me as they promised. Where is mthe FBI or the ATTORNey GENERAL. This company is first cousin to terrorism and have been getting by for years

  1143. Greg Jan 28

    Just letting you know I was hit for $10 – already called to cancel, but non-business hours so I gotta call again for a refund. I remember seeing their ad thing offering me $10, and to see the more information I put in a nonexistant email address, but when I saw it had a montly fee, I never went a step further and just closed out of the site.
    Very shady stuff, and I WILL be sure to complain to the site I validly bought something from.

  1144. Larry Jan 28

    Upon cancellation I was sent the following notice:

    This notice confirms that your membership in Shopper Discounts & Rewards has been canceled as of 05/15/2006.

    Your cancel confirmation number is: ****926.

    We have issued a refund of your membership fee. This refund will appear as a credit to your account within the next 3-5 business days.

    Please let us know if your request was resolved to your satisfaction. All responses submitted will go to our Customer Service Director for review because your feedback is important to us.

    If you would like to provide feedback, please click here.

    For other great ways to save, please click here: . There’s no obligation. It’s just our way of thanking you for trying Shopper Discounts & Rewards.

    Sincerely,

    The Shopper Discounts & Rewards Team
    customerservice@shopperdiscountsandrewards.com
    1-800-889-8776

  1145. Big_Hef Jan 28

    Thanks for the information. I found my first, and only charge from them on last months statement. My wife had made a purchase at Lillian Vernon and without knowing was “registered” to Reservation Rewards. We have called the number and subsequent charges have stopped, and we also contacted Lillian Vernon to let them know this was happening.

  1146. Maciej Jan 28

    I have just discovered that in the last three months I had three unauthorized charges of $9 from my account by WLI*RESERVATIONREWARDS 800-7327031” CT
    Good to discover your site. I will call them tomorrow, follow up by the call to my bank and to the Office of New York Attorney General.

  1147. B_Mart Jan 28

    I recently discovered the $9 charge when I received my credit card statement. Apparently, I signed up when i bought a briefcase online. The site was ebags.com. I called up reservationrewards (pretty ticked off), and they actually said they were happy to cancel my “membership” and refund my money to my credit card. It was actually easier than I had anticipated. Hopefully everything works out well.

  1148. Adrienne Jan 28

    I came across this site on Google — I’m glad it’s there — I had no idea what this site was or if maybe I’d done this by accident (although I’m REALLY sure I wouldn’t sign up for this, I’m a poor college student!!). I bought a poster off allposters.com a long time ago and apparently they have been charging me $9/mo. for a long time! It looks like all these complaints did something because they refunded me when I got angry and pushed the issue. Thank you!

  1149. John Jan 28

    “Membership” initiated on Jan. 20, 2006, after buying movie tickets on FANDANGO.COM (I was totally unaware of my “membership”).

    I realized what was going on 4 months later (after paying $40). Cancelled membership, contacted CT BBB, Congressman Shays, and others representatives. CT attoney general is next.

    This is appalling. This is VERY un-American.

  1150. WLI Call Center Rep Jan 28

    WOW!! The level of stupidity on this board is incredible. You people don’t get it, do you?? Webloyalty didn’t sign you up for anything. You signed yourselves up. The details are right there, in plain sight, in normal sized text, right in front of your faces. It details EVERYTHING, including the cost of the service and the billing cycle. The problem is that all of you idiots chose not to read it. You saw “free”, and figured “gee, something free for me? golly, I must be special”. WRONG!! YOU’RE NOT SPECIAL, YOU’RE JUST FUCKING LAZY AND STUPID!! YOU SIGNED YOURSELF UP! NOTHING HAPPENED AUTOMATICALLY!! THERE WAS NO SLIGHT OF HAND OR MISLEADING WORDING!! The bottom line is you’re all a bunch of stupid, lazy, crybabies who don’t want to take any responsability for your actions. NONE! Well, thats what you get for being stupid and lazy.

    LEARN TO TAKE RESPONSABILITY FOR YOUR OWN ACTIONS. DON’T POINT THE FINGER AT OTHERS AND CALL THEM “THEIVES” AND “SCAM ARTISTS” AND BLAME THEM FOR YOUR OWN STUPIDITY. YOU ALL MAKE ME SICK!! FUCKING CRYBABIES!!!!

  1151. Eliza Jan 28

    Just called my bank because there were pending charges that I was not aware of. She tells me it says WLI Reservation, for $10. I google WLI and find a phone #. I call them and they tell me I consented to this when I purchased a coffee maker from Gevalia.com. She is suspending the charge and cancelling the membership. What a scam. This is unbelievable. Seems like there is more we can do to stop this. I will be contacting Gevalia and telling them exactly what I think of their relationship with Reservation Rewards.

  1152. Eliza Jan 28

    This is for the WLI Call Center Rep that just posted. I have reviewed all of my emails for the last 2 months. I have never received an email from you that said anything about being billed nor did I agree to it online. (I read ALL FINE PRINT….ALWAYS.) You say it’s in plain site for everyone to read. How you look at yourself in the mirror working for a company that scams people, is beyond me. Your defensiveness only reveals your guilt. Now, get the hell off this board and go back to your miserable piece of shit CSR job with scammer companies anonymous. There is a special place in hell reserved for your type.

  1153. Eliza Jan 28

    This is for the WLI Call Center Rep that just posted. I have reviewed all of my emails for the last 2 months. I have never received an email from you that said anything about being billed nor did I agree to it online. (I read ALL FINE PRINT….ALWAYS.) You say it’s in plain site for everyone to read. How you look at yourself in the mirror working for a company that scams people, is beyond me. Your defensiveness only reveals your guilt. Now, get the hell off this board and go back to your miserable piece of shit CSR job with scammer companies anonymous. There is a special place in hell reserved for your type.

  1154. Eliza Jan 28

    Just called my bank because there were pending charges that I was not aware of. She tells me it says WLI Reservation, for $10. I google WLI and find a phone #. I call them and they tell me I consented to this when I purchased a coffee maker from Gevalia.com. She is suspending the charge and cancelling the membership. What a scam. This is unbelievable. Seems like there is more we can do to stop this. I will be contacting Gevalia and telling them exactly what I think of their relationship with Reservation Rewards.

  1155. Elwin Jan 28

    hey i got robed by these thiefs to… i tried contacting costomer service and the automated system refused to push me one step back, i tried calling again and it says thes number is out of service…what a bloodclat shame..im gonna sue these guys!

  1156. Jennifer Jan 28


    Just happened to me in Canada
    , using movietickets.com.
    Rather than calling Webloyalty.com, it might be better to call your financial institution and insist that your card has been fraudulently used and that you cannot get a refund from the company. Then *they* will have to spend the time/money pursuing the matter, and in time, will eventually take legal action — but not if we do that work for them, especially since Webloyalty.com seems to so easily provide refunds. I only realized this after getting my refund, when I then called my Visa card company to alert them — they did not seem overly concerned since I was so easily offered a refund. I have no doubt they will do nothing now.

  1157. Sven Jan 28

    I ordered tickets on Fandango and I just got an email from them so I did a search thinking it was a phishing scam and ended up here. I was able to call and cancel my “membership” before any charges were made. The lady on the phone was accually nice and helpful. Thanks for your help!

  1158. Jesse Jan 28

    Same thing here. I’ve never authorized specifically the “reservation rewards” but it’s been going on for about 3 months now.

  1159. bob Jan 28

    They charged my credit card $10. I phoned the 800 number to ask where they got my CC number. They said that I agreed to this subscription on the FTD Florists web site. I asked them to cancel once and they agreed. I had to ask for the refund three times before they agreed. I caught this on the first charge.

  1160. Lucy Jan 28

    I have the same problem. I just noticed that they had charged me for two months. This may also cause my credit card overdue, since I had thought that there should be $0 balance on that card.

  1161. Lucy Jan 28

    I have the same problem. I just noticed that they had charged me for two months. This may also cause my credit card overdue, since I had thought that there should be $0 balance on that card.

  1162. Lucy Jan 28

    I have the same problem. I just noticed that they had charged me for two months. This may also cause my credit card overdue, since I had thought that there should be $0 balance on that card.

  1163. Reservation Rewards Consumer Affairs Rep Jan 28

    As lead Consumer Affairs representative for Reservation Rewards, I apologize on behalf of WLI Reservation Rewards for the inappropriate and offensive comments posted by the person identifying themselves as “WLI Customer Service Representative”. Our company does not condone or tolerate this type of unprofessional behavior and providing consumers with the highest level of customer service is of utmost importance to us. If we can confirm that the comments were actually posted by one of our customer service representatives, appropriate action will be taken with that employee.

    As a company, Reservation Rewards takes consumer comments very seriously. We have hundreds of thousands of satisfied customers and we consistently strive to provide our customers with first class membership programs and customer service. In the past, our approach has been to deal with consumer concerns on an individual basis rather than in a public forum. To fully address a consumer’s concerns we need some specific information (e.g. the consumer’s full name or email address) so that the consumer’s record can be accessed. Once the consumer’s record is accessed, we can identify exactly how, when and where the membership offer was accepted and also cancel the membership if that is what the consumer wants.

    However, it troubles us to see the concern that some consumers have expressed on this blog with regard to Reservation Rewards. At this time, we want to make an open and sincere attempt in this public forum to clear up the misunderstandings that are generating the concerns. We thought the following Question & Answer type format might be the clearest way to share information and address the primary areas of concern expressed on this blog:

    1. How Is The Reservation Offer Presented To Consumers? How Did I Get Signed Up For This?

    We try to make our offer as clear as possible so that consumers can make an educated decision on the offer. Over the years, we’ve incorporated a number of client and consumer suggestions to clarify the offer even further.

    Consumers are presented with the Reservation Rewards offer when completing a transaction at one of our client’s websites. It’s not a check box that you have to unclick to reject the offer. Instead, the consumer is presented with a full offer page (separate from the client’s transaction page) and is required to take 3 actions to accept the offer and authorize the data pass of personal information. In addition to entering their email address twice, a consumer must also click on a “YES” button to accept the offer. The offer page includes all the Offer Details, clear mention of the monthly charges, a description of the membership benefits and instructions on how to redeem the Cash Back award.

    2. How Does Reservation Rewards Get Consumer Credit Card Numbers?

    Please be assured that our clients aren’t passing credit card information to us without the consumer’s authorization. The security of your credit card information is of utmost importance to each of our clients.
    They would never provide a consumer’s credit card information without proper authorization. The security of your credit card number is also important to Reservation Rewards and we require consumers to provide
    us with authorization. In order to accept the Reservation Rewards membership, we require the consumer to provide us with their email address twice to make them pause and take the time to read and understand the offer. Immediately next to the boxes where a consumer is required to enter their email address is the statement:

    “By entering my email address as my electronic signature and clicking YES, I have read and agree to the Offer and Billing Details and authorize to securely transfer my name address and credit or debit card information to Reservation Rewards for billing and benefit processing.”

    If a consumer just clicks on the “YES” button without entering their email twice, the membership is not accepted. If a consumer does not want to accept the offer, there is a “No Thanks” option right under the “YES” button.

    3. Reservation Rewards customer service said they sent me multiple emails about the membership before billing. What emails? I never got any.

    Once a consumer accepts the membership we make a significant effort to make the consumer aware of the membership and send multiple communications to the consumer before the first membership billing occurs. We use sophisticated monitoring tools to track the deliverability of these emails and our records show a very high delivery rate. We actually have these records audited by a third party to ensure we are consistent in sending them to consumers. We also work with two outside companies to assist us in maximizing our high delivery rate. If an email bounces back as undeliverable, we send the consumer a letter via U.S. postal mail.

    However, we do understand in this day and age of spam, some of our email communications may be filtered out and not read by some consumers. So, in addition to the email communications, each member is also presented with a membership acknowledgement page immediately upon acceptance of the membership. Our intent with this acknowledgement page is to make the consumer immediately aware they accepted the membership and to give them an opportunity to cancel it if that is what they want. We have hundreds of thousands of members that happily use the Reservation Rewards benefits and we don’t want people to be in the membership that they didn’t intend to join.

    4. Why didn’t I get my Cash Back Award or access to membership benefits? I don’t believe there really is a Cash Back Award or Membership Benefits.

    We apologize if some consumers find it unclear how they can redeem their Cash Back Award or take advantage of the membership benefits. We have many members taking full advantage of the membership benefits and redemption of their Cash Back Awards. We encourage members to redeem their Cash Back Award and use the membership benefits by immediately presenting them with the membership acknowledgement page. In addition to instructions on how to redeem their Cash Back Award, the membership acknowledgement page also includes a password to log into the Reservation Rewards website. We also send each customer an email 13 days after accepting the membership that reminds them to redeem their Cash Back Award. We encourage you to go to http://www.reservationrewards.com to review the array of membership benefits. We think you’ll find that we partner with many top names in leisure, dining and theme parks to provide our members with significant discounts. At the lower left-hand corner of the home page you can review positive comments from Reservation Rewards members who regularly use the benefits.

    When a misunderstanding occurs, we’re more than willing to cancel the membership and provide a refund. We can assure you that our customer service representatives are all trained to respond to consumers in a friendly and accommodating manner. When you contact our customer service department to cancel a membership, you won’t be faced with a rep trying to convince you to keep the membership – our reps aren’t allowed to do that. The rep will just need some basic information from you such as your email address, full name and/or zip code to access your record and immediately accommodate your request. Once your membership is cancelled, you can be assured that we will not bill your credit card again.

    We value consumer comments whether positive or negative. They help us consider ways we can further improve the communication and value of the Reservation Rewards offer to consumers and they also gives us the opportunity to clear up any misunderstandings. If anyone would like us to provide more specific information on the actual offer that was presented specifically to you, just send your full name and email address directly to consumeraffairs@webloyalty.com. We’ll be happy to assist you and address any further concerns you have.

    Sincerely,
    Mary O’Reilly
    Consumer Affairs
    Reservation Rewards

  1164. Pat Jan 28

    Same thing happened to me.. when i called, everything the woman said sounded like she was reading, even when she said “its not our practice to refund the whole thing, but because i can understand what happened to you, im gonna go ahead and refund the whole thing of $18″, then she said “We only charged you twice, by the way not three times” when she said that it was a natural voice, like we were talking. She then went back to reading.. it is so obvios that this is completely scripted, and a scam 100%.. there should be a class action or something against these people, all of them!

  1165. Pat Jan 28

    Same thing happened to me.. when i called, everything the woman said sounded like she was reading, even when she said “its not our practice to refund the whole thing, but because i can understand what happened to you, im gonna go ahead and refund the whole thing of $18″, then she said “We only charged you twice, by the way not three times” when she said that it was a natural voice, like we were talking. She then went back to reading.. it is so obvios that this is completely scripted, and a scam 100%.. there should be a class action or something against these people, all of them!

  1166. RISA Jan 28

    I ordered from Chadwicks and the same thing happened to me. I know I did not sign up for this program. It has happened to me twice they got two payments then cancelled, but would not refund money.

  1167. Brad Jan 28

    My wife and I noticed a $9 charge to our account as well. I searched “wli reservation awards” and found this site. I contacted the company and they are supposed to cancel my subscription (which I never signed up for) and refund my money. Regardless, I can’t believe a businness like this is allowed to charge peoples’ accounts and claim that an email confirmation is justifiable. Is there anything we can do to prevent this company from continuing to take advantage of people?

  1168. Tony Jan 28

    Same experience as above. Occurred on 4/25/06. Charged $10 to my credit card. I contacted PA State Attorney General office today. Will contact the company this morning and demand a refund.

  1169. Harry Jan 28

    I just got a $10 charge from WLI*SHOPPERDISCOUJT at the 800-889-8776 CT number. Same company, new program, same scam.

  1170. KC Jan 28

    I just called the credit card company after noticing a charge for $9.00 on my statement from Reservation Rewards. They removed the charge and will refuse any future charges from this company on my credit card. Is there a list of companies that do business with Webloyalty/Reservation Rewards? If so, I will avoid ordering anything from them.

  1171. KC Jan 28

    I just called the credit card company after noticing a charge for $9.00 on my statement from Reservation Rewards. They removed the charge and will refuse any future charges from this company on my credit card. Is there a list of companies that do business with Webloyalty/Reservation Rewards? If so, I will avoid ordering anything from them.

  1172. Anita Clark Jan 28

    OAN has been scamming me for two months adding almost $17/month on my phone bill from AT&T. AT&T agreed to block them from billing me on my AT&T bill just a few days ago and to send the charges back to OAN. OAN can go ahead and bill me. I didn’t order their ‘service’ and won’t pay them. Did not pay AT&T on the last bill the amount billed by the OAN scammers; AT&T is sending it back to OAN.
    OAN is very aggressive; nasty, vile, threatening, when one tries to call them to get them to quit the billing scam. They hung up on me!

  1173. Stephen Jan 28

    They use trojan imaging and cross reference cc info across mulitple sites to set you up for things you never purchased, without your knowledge or consent. This is fraud.
    Some things you can do are file a complaint with the ftc https://rn.ftc.gov/pls/dod/wsolcq$.startup?Z_ORG_CODE=PU01
    and voice your story on rip off report http://www.ripoffreport.com/results.asp?q1=ALL&q5=reservation+rewards&submit2=Search%21&q4=&q6=&q3=&q2=&q7=&searchtype=0
    It’s a good place to go and check out ANY AND EVERY COMPANY YOU ARE THINKING OF DOING ANY BUSINESS DEALINGS WITH. The system is LAX about taking action against companies and businesses that are screwing up our bank accounts without our knowledge or consent. Maybe it’s time we take action ourselves.

  1174. Reservation Rewards Consumer Affairs Rep Jan 28

    Dear Stephen:

    We’re sorry for any concern you’ve experienced about Reservation Rewards as we strive to make our offer as clear as possible.

    We take consumer comments very seriously. On May 26, 2006, we posted a comment on this blog to clear up the misunderstandings that are generating the concern about Reservation Rewards. If you choose to review our comment, I believe you’ll see that we do treat consumers in a very fair and honest manner.

    We’d like to be sure that your concerns are addressed to your full satisfaction. Please contact us at consumeraffairs@webloyalty.com.

    Thank you.

    Sincerely,
    Mary O’Reilly
    Consumer Affairs
    Reservation Rewards
    consumeraffairs@webloyalty.com

  1175. Jeremy Jan 28

    Apparently I got snagged through JOANN.COM. I will call tomorrow to cancell my membership. It may not be an out and out scam, but the practice is certainly deceptive and I am sure that the company banks on the majority of their customers not noticing the charges and not participating in the cash back program. It sounds like they do respond positively to customers who want to cancel their memberships and receive refunds, though it is clear they try to get the meeker complainers to only accept one month refunds.

  1176. betty Jan 28

    i just found there’s $9/mon charge in my credit card. i called my credit card company, and they say i should talk to reservation rewards and then they may be able to refund.

  1177. Tneesha Jan 28

    I was hit too, but for $10 this time. Luckily I noticed the charge the next day and reported it to the fraud dept of my bank and am on my way to getting a new card and refunded for the money. However, I think that they got access to my card info via the internet thru SPAM. a few weeks ago I received what I thought was a reputable company asking for a verification of my account with them. Lo and behold, I believe this is how they gained access to my PAYPAL account, ie. my card information. so look out for SPAM as well!!!!

  1178. Robin Jan 28

    They got me for 16 months at $9 a pop. Called them and they said they will refund. Have any of you received your refund? Will report back on this. I can’t believe these people are allowed to stay in business. Where is the FTC when you need them?

  1179. Ying Jan 28

    I had the same problem 2 months ago. Now I can remember how the things began. I bought some computer hardware at tigerdirect.ca (I am living in Ottawa, Canada) and found a “refund”-like button which said I could save CAD $19 on my next purchase at the end of my online payment process. I thought it’s part of a famous company so I clicked it.

    It’s hard to find the monthly fee (CAD $11) in their email thereafter. I totally agree with you guys that it’s a TRUE SCAM!!! I’ve opted out this crapy service just now. And I will much careful during online shopping in the future.

    If you need me to show my support, I could be reached at chenying778@gmail.com.

  1180. betty Jan 28

    i just called them. at first the lady said they would refund me of the $9 for this month. after i insisted i didn’t notice the so called ‘membership’ and it might be illegal, she promised to give me full refund. it wasn’t long and hard at all. now i got the email from them. but yet don’t know when i will have the refund.

  1181. Scott Jan 28

    I just got off the phone with the Reservationrewards.com folks. They cancelled the “membership” no problem, but had to be prompted a second time to refund the $9.00. I didn’t get s**tty with the guy on the phone; no reason to. It went smooth and no hassle. I did ask how we got signed up in the first place and he replied that it was done during a checkout at smartbargains.com. My wife purchased bed sheets there for my sister and got scammed in the process. I guess we’re adding to the list of companies who can’t be trusted with our business. Thank God for the Internet where this sort of information (and ironically scams, too) can spread quickly.

  1182. Monica Jan 28

    I too have faced the similar thing. Have just called the ppl to revert my charges. I dont know if they would do that and if at all .. How much time they’ll take !!!

  1183. Joe T Jan 28

    I’ve seen this on my CC for a while and I couldn’t figure it out. I kept asking myself “where did this come from?, did I sign up for something?” now I know its a scam and I can’t wait to call these Jerks and set tehm streight.
    thanks to this blogs info I can clean this up.

  1184. Annalee Jan 28

    I can only imagine the number of military people who have not noticed this on their accounts. I noticed about 3 weeks ago that we were getting charged from this WLI shopperdico, I had noticed it back in January but figured it was something my husband was susbcribed to for music or something, you see he was in Iraq and didnt talk to him much so i didnt question it. well he is home now and i saw the charges were still being put on our account and i asked him about it. he had no clue so i got on and typed in the info and came up wiht the information from this site. It is really sad that this is happeneing to everyone and i can only imagine the amount of military people who are being affected by this. you see my husband sent me flowers from ftd.com while he was still in Iraq for our anniversary, i never asked him about it because there are more important things to talk about when your spouse has been gone for 14 months. I am making sure everyone in my husbands second family (military )know about this. Its ridiculis and to take more away from our soldiers especially when they cant do much about it since they are out of country is just horrible.I did call the number listed above this morning and received some hesitation for one my name was not on the “memebership” and two the refund was quit large in the amount of about $80.00. I am getting the refund but that is besides the point, my husband and i have been thru hell the past 18 months and for a company to do this, well i cant put together the words, The military has a strong backbone and i will make sure everone i can in uniform knows about this and that these companies re put on their “black Out” list for uniform personnel to avoid.

  1185. John Jan 28

    OK – so, I guess the WLI is being much more compliant with “customer” complaints. I just called this evening and the whole conversation was almost automatic. The CSR I spoke to gave me the name of the vendor that screwed me into being enrolled in this racket (movietickets.com) and said he would refund my money and cancel my “subscription.” No problem. We’ll see what happens.

    As for the CSR at movietickets.com, she gave me a COMPLETE bullshit story about how I signed up for this fraud by entering my email into a pop up window twice (confirming my electronic signature) and agreeing to the terms and conditions of the membership. I asked if any of the information was guised or obscured and she insisted that it was all there in black and white. She sat there and listened, but stood her ground, even after I explained that is was a terrible business practice and that I would never use their services again.

    If all of this is legit, why have WLI agreed to refund my money?

  1186. TDS Jan 28

    Called the number, chose options 1 then 3, and canceled. Was advised “There will be no further charges.”

    Then I was asked if there was anything else they could do. I said, “Yes, refund the $40 I didn’t know I had ‘paid’ for a ‘service’ I didn’t know I had.” They said they would, and that I’d get a confirmation by email.

    Provided they follow through on this (I’m not holding my breath), it wasn’t difficult.

    Now I’m off to movietickets.com to give THEM a piece of my mind.

    Thanks for posting this information!

  1187. Ryan Jan 28

    I was very civil to the lady, and in return she was very civil towards me, minus a comment about how “It wasnt an automatic charge, there were some procedures you have to go through, but whatever…”

    I asked to cancel my account, she did, and then while she was spamming me with legal mumbo jumbo I also asked if they could refund past months since I was unaware that I was being automatically billed. She said “Sure, thats not something we usually do, but I can appreciate where you’re coming from and make an exception”

    Whole thing was actually not that bad, good luck to all others cancelling and getting refunds, and good luck to me in getting this thing refunded

  1188. diana Jan 28

    Thank you for this website. I will call the jerks in the morning since I noticed a $10 charge on my credit card also. I do remember clicking on a “$10 rebate on next purchase” but unsure if it was Expedia or Ebay which was the most recent. When I find out after calling WLI, I will complain to the appropo website that allowed me to be trapped into this.

  1189. doug Jan 28

    I have the same problem, I have no idea how they got my account NO. I just keep getting charged 9 bucks every month.

  1190. George Jan 28

    Another site that works with these folks is musicnotes.com

    This whole thing sucks.

  1191. Vince Jan 28

    I got this charge today. The providers of the shopping cart software specifically Americart are taking the credit card info when you purchase something and sending it to Webloyalty. In my case it was a small online retailer who had no idea this was even happening on his site. This is definitely a scam and this company along with Americart should be prosecuted.

  1192. Seth Jan 28

    I just noticed this charge today, from WLI*SHOPPERDISCOUN for $10, and i looked over my records and noticed that this was charged the last 3 months as well. After talking to them at the 800-889-8776 number they informed me that it was for a a coupon that i recieved upon purchasing flowers on valentines day. I am eternaly cursed on valentines days it seems. Anyways they said i could cancel, or read over my sign up information on the website they would email me. I said i would like to cancel and recieve a refund. She offered a refund for the charge that took place 2 days ago, though when i dropped the name of the state attorney general she said that what she meant was that she would completely refund me, and i would recieve confirmation email immediately. Not nearly as hard as canceling my aol accounts at least. Thanks for your help everybody
    -Seth (Sethbest@hotmail.com)

  1193. Chris Martin Jan 28

    I called the number and didn’t have to put up much of a fight with the nice girl on the phone to get my money refunded. She assured me that this was out of the ordinary to give refunds. Yeah right. It was pretty easy to do it, I bet they get thousands of angry calls a day.

    Anyway, I checked my account today and they refunded me 20 months of charges! Yes. That’s right. 20. I’m such a jerk for not realizing this charge for nearly 2 years. But, I got my $180 back.

  1194. Dave Jan 28

    I too noticed the 9 dollar charge. I have NO idea where they got my card number. I called the CT 1-800 number and the first thing they wanted was my credit card number. I don’t think so. I then reported it to the credit card company (Chase) they canceled my card, credited the 9 bucks, sent me a new card with a different account number and papers to sign stating the charge was fraudulent. They assured me that would be the end of recurring charge. Today….guess what, 9 dollar credit on my bill 5/28, next line item 6/01 WLI Reservations Reward $9 charge! Called the credit card company again, yes they’ll take care of it, again, that shouldn’t have happened sir….blah blah. Makes me feel warm and fuzzy about Chase too. What a pain.

  1195. Hunter Jan 28

    I just noticed this charge today, and discovered that I had been charged monthly for 9 months, for a total of $81. Apparently the culprit that got me was allposters.com

    Anyway, the lady gave me the whole line about “you would have gotten an email that you would have to confirm” blah blah. I kept pressing, and finally she told me that a credit would appear on my statement in the next 3-5 business days.

    One word of advice: Keep pressing. They’ll happily offer to just cancel the service, but keep demanding that they refund you all previous months.

  1196. Erik Jan 28

    Thanks much! It was after I had sent my address and bank acct# to paypal that I noticed a $9 charge that I hadn’t authorized.

    I’ll contact these robbers right now…

  1197. Kristin Jan 28

    Thanks for this webpage, I recently noticed a $10 charge on my card for WLI reservation rewards. At first I was confused as to what this stemmed from, but because of this webpage I was able to discern this indeed a scam. They obtained my credit card number when I purchased movie tickets online. After calling the 800 they informed me my membership was cancelled and I would be receiving a refund in 3-5 business days.

    With webpages such as this I hope we can put sleezy companies like these out of business or in jail.

  1198. TDS Jan 28

    The initial phone call got the current month’s $10 refunded. Then a WLI rep had the gall to send an email which

    claimed (among other things) that “we provide potential customers with all the information they need to make a fully

    informed choice…” and “we put the most significant details of our offer in a prominent location, immediately next to

    the acceptance button.”

    If the $10/month part was there, it must have been in 4-point white type on a white background or something.

    I reminded the letter-writer that their phone rep had already agreed to a full refund because “I was not aware that I

    had agreed to their terms” (how’s that for a legal concept?). My response was short (for me) and to the

    point:

    On the phone, your representative agreed to refund the entire $40 that WLI*SHOPPERDISCOUNT had taken from my

    account.

    However, this morning I see only a $10 credit to my MasterCard account XXXX-XXXX-XXXX-6149.

    Since it appears that money is your first language (with American English a distant second):

    Refund the remaining $30 NOW and messing with me will cost you $40 total.
    Do it later and I will make sure it costs you more. Got that?

    • Do it NOW for $40.
    • Do it LATER for MORE than $40.

    Your choice.

    Make a “fully informed” one, y’hear?

    TDS

    Three days later, three more $10 credits appear in my account — so WLI did refund all $40 in our case.

    Keep after ‘em, folks.

  1199. Jon Andersen Jan 28

    So I just found out about these deductions after checking my statement…turns out they’ve been on me for the last 3 months for $10 a pop. This time it was through http://www.tickets.com, which I purchased college play tickets at. When I called them, I told them I was angry with the audacity of their business practice, and told them I wanted my membership cancelled immediately. Sure enough, “Lena’s” scripted response was that I must have unintentionally signed up with their company while making an online purchase. I told them I didn’t care, I just want the charges reversed and my membership dropped. She dropped the membership, and with absolutely no humanity in her voice said that it wasn’t customary practice to refund, but they would THIS time, and said a confirmation email would be sent stating a refund of the last months $10 deduction. I said that was a good start, but there were two other deductions. Again, I got the “it is not in customary practice….” blah blah…but they still sent a confirmation email for each deduction and refunded the money. For being a “valid” business, they sure had no problem admitting fault and refunding their ill-gotten money. Bastards.

  1200. Anonymous Jan 28

    Unbelievable! I found this blog when looking up “Travel Values Plus” on Google. We had those charges for several months on our bank statement but I never noticed them among all the the other debits card charges in the list. When I finally did notice them I just assumed it must be something my husband ordered. A few months later I finally asked him about it when I noticed the charges on our bank statement again and he told me he never even heard of that company. My husband and I don’t have credit cards so we always use our debit card. I called our bank and told them we did not know who that company was and I didn’t want them to allow the charges but our bank (PNC) refused to disallow the charges and told us to contact the company to sort it out, however they had no contact information for that company when I asked them about it. Unlike you, I never received any email from this company. I didn’t even know who the heck they were, let alone how they got our debit card number!! We don’t travel so they could not have gotten it by our ordering any airline tickets. We were baffled and did not know he we could stop this. They charged our bedit card about 8 dollars per month for the past three years then just this week I was checking my emails and I saw an email with Trvel Values Plus and I recognized the name. There was a link to their website in the email and I apparently was automatically signed in with my “account number” when I went to their site and so I browsed around for information on how to cancel this “service” that I never even signed up for. There better not be any more charges on our bank statement. SAD TO SAY this is NOT the first time something like this happened. When we ordered some OxyClean by calling the toll fre number from a television advertisement the company sent us products we did not order and charged them to our debit card anyway. They also had the audacity to sign us up for some monthly service where they sent us MORE OxyClean every month automatically and charged our debit card. We absolutely did not authorize that and yet they did it anyway. They had our card number from when we had placed an order and so they just abused that to send us stuff we didn’t order and then charge us for it. On another occasion we signed up for some EarthLink or some such internet service that we thought we’d try but we hated the service and cancelled after only two days. That company also continued to deduct from our bank account even after we cancelled the service! We called them repeatedly but they charged us for three additional months after we had cancelled their service. On top of that, they charged us thirty dollars per month instead of the 9.95 (or was it 9.99?) rate that they had promised in their ad. Companies these days really seem to abuse having their customers credit/debit numbers. It’s ridiculous!!!

  1201. Afzal Syed Jan 28

    I got ripped off too for $10, I’ve mailed the company and waiting to get a response. I’m willing to do whatever it takes to bring those people to the book.

  1202. patzo Jan 28

    5 months of $9 charges to WLI*SHOPPERDISCOUNT
    Luckily it was a credit card and the folks at Chase were very understanding and refunded me and scrapped the compromised card number. I guess they are familiar with this scam. Just got my new set of cards (one for wifey).
    Oh, and tipped the tv, the papers and the FTC.

  1203. Anonymous Jan 28

    thanks for the website. checked my card and lo and behold WLI charge hidden in there, 7$ month for two years after a Flowers.com order.

    Flowers.com played dumb. WLI gave me the party line about reversing charges….never happen.

    changing all credit cards today.

    thanks
    Jim Barnett
    Modesto, CA

  1204. Seth Jan 28

    I commented earlier about my success, just to realize that they had only refunded me one month, only $10. I was ready to call back and realy tear into them, but instead this time i got a very curteious and professional response, and the women apologized and said the other two months would be immidiately creditted.

    These guys are quite tricky, they even expect you not to notice a cheapened refund, i can’t believe it, but hopefuly this time it will work out.

  1205. Anonymous Jan 28

    i was chart 9 doller but i din;t order any thing. i like my 9 dollar back. and cancel .

  1206. Mahrya Saunders Jan 28

    It seems that their services piggy-backed on top of a 1800petmeds order. I called them armed with all of the information on this site, but they immediately refunded my money–I guess they are used to people requesting their STOLEN money back!

  1207. Mike Kornely Jan 28

    Just adding another case here. Just received the charge and thanks to this site called them up and asked for a refund and halt of future charges. It seemed too easy so I assume they get a lot of people fighting them. I can only assume they got my CC# through concert tickets I had bought. This is unacceptable!

  1208. Joe Eckhart Jan 28

    Thank you, if it weren’t for your blog I may have looked passed this. I can’t see how they can get away with this.

  1209. Heather Jan 28

    I am being scammed by the same company, I just noticed two $10 charges from this company andplan to call them within the next 10min. I caught this soon, thank god, so no real damage has been done. It is comforting that many people saw this problem, called them, and got there money back. I hope I have the same luck!

  1210. Deb Jan 28

    I always check our credit card stmt. for charges. One for $10 from WLI Reservation Rewards wasn’t familiar to me or my husband. I called the phone # (next to the charge on the stmt.) and there was something funny about the recorded voice. I had also looked at the website to see what they were all about. I began to think about phony websites for phishing e-mails sent about PayPal and EBay asking for passwords, etc. and got suspicious. I put “Reservation Rewards” into the search engine and VOILA!!
    LOTS of info. about complaints tied in with FTD, Ticketmaster, ad infinitum. I checked last month’s (4/06) statement and found no charge. Then I remembered my husband ordering flowers for me and my mother-in-law from FTD on-line, and I ordered tickets thru Ticketmaster, too – all in May and within a couple of weeks of the first bogus charge. By the way, neither I nor my mother-in-law EVER got our flowers – but that’s another story. I called the credit card co. to lodge a dispute; the nice young man I talked to actually asked me if I had used Ticketmaster recently! He said they would credit the charge and to call the company to cancel. He said he didn’t think the charge would occur again but, if it does, to let them know. When I call tomorrow I’m telling Res. Rew. 1) to cancel, 2) that I have lodged a dispute with the credit card co., and 3) that if it occurs again I’m filing complaints with my state Attorney General and the Connecticut Attorney General. For some years we have ordered goods on-line with no trouble. Now I’m almost afraid to and might start shopping on-line but ordering by phone. For this company to be getting away with this is despicable and frightening. I guess I’m lucky I caught it early. We’ll see what happens!

  1211. Ayrlee Jan 28

    I got hit with this scam also, through Fandango. I wonder if the convienance of online shopping is worth it if we’re going to get hit by companies like these! When I called they didn’t give me a problem with returning my money and cancelling my ‘subscription’ but claimed that they had NEVER had a complaint.. EVER!! I started an online petition http://www.petitiononline.com/104scam/petition.html if anyone is interested in signing it.

  1212. Ehab Jan 28

    Just discovered the same scam, and I think it started after purchasing flowers online.

    I can only begin to imagine how much money this scam makes, and am amazed at how lucrative it would be if only 20% failed to notice the charges.

    More importantly, I am seeking a decisive measue to put these crooks out of business? I see messages indicating compaints filed with quite a few state attorney generals, but unless the credit card companies demand extra authorization for this kind of charge, the scammers will continue to prosper …

    Thank You Adam for this blog, and I hope many more find it.

  1213. Vick Jan 28

    I noticed a charge of $10 on my CC bill. WLI*SHOPPERDISCOUNT. Taking action immediately. Thanks Adam for your blog!

  1214. Pete Jan 28

    I noticed the same charge on my debit/charge card that many of you noticed……BUT I know the exact site that this scam happened on….It was FANDANGO a website that allows you to buy tickets to movies before you get to the theatre. What happens is that after you put your order in for the movie a you will get an option to qualify for a 10.00 rebate. DO NOT accept it, it is not a part of the Fandango ticket purchasing transaction. If you click it your info gets redirected to the WLI…….

  1215. Kevin Duffy Jan 28

    Dito $9.00 for 6 months. The operator says the charges are not fraudulant but will make an exception and make me a full refund. I was on hold for 15 minutes. I will post this on my blog http://www.cincinnatihomeblog.com . I am told I agreed to this on http://www.allposters.com .

    Kevin Duffy
    kevin@kevinduffy.com

  1216. sneha Jan 28

    I have been getting charged from last 6 months or so without even noticing it.
    Each month I was charged for $23. I only noticed it recently.
    Someone has to take some serious action.

  1217. Tim McDonnell Jan 28

    Got me too! It was the second month I noticed the $10.00 charge. I see that Fandango was mentioned quite a bit. That might have been it. I will not use my debit cardf on line as has been suggested. If my signature is required for a lawsuit, let me know. Good luck to all. Tim

  1218. Steph Jan 28

    I just found out about this…they have been charging me for 8 months! An email has been sent and I am calling in the moring since it is now too late.

    This really makes me MAD!!!! Companies like this should be put out of business. They do not care if they refund our money….they have made 8 months of interest!!!!

  1219. Tim McDonnell Jan 28

    Sent this in email to Fandango:
    Our bank statement shows we have been charged for 2 months of Reservation Rewards aka WLI. My wife says she had to check a box to proceed with buying simple movie tickets and this is how it began. I found a blog with over 1,000 complaints about this scam and Fandango.com was mentioned many times. Do you care to comment on this practice? Not happy about it and will warn others away.

  1220. Diane R Jan 28

    Has the Washington State Attorney General been contacted? I’ve been scammed too. Now I know it was when I bought movie tickets online.

    Thanks for all the info here.

  1221. Michael Matthews Jan 28

    I travel quite often and I have booked many times using Orbitz.com. 2 charges from “shoppers discounts awards” for ten dollars appeared on my Visa bank card. When I contacted my bank I had to write several letters and I called their number to cancel my un authorized subscription. Today I recieved another ten dollar charge on my Mastercard from the very same company!!! When I called my Mastercard they gave me the same directions as to how to cancel. It is a real hassle to have to cancel a payment I had no authorization of to begin with. The credit card companies should be as equally responsible for allowing such fraudulent actions by such a rip off company! This place will burn in hell!!!! What goes around will someday come back….. meanwhile, honest, hardworking people like you and I will have to put a stop to this! Someone help!

  1222. Andy D Jan 28

    My wife got hit with this after purchasing something from FTD. I called my credit card customer service # and got an automated system. Once I entered in the reference # for the charge, the AUTOMATED SYSTEM knew about this company! Without ever speaking to a human, the automated system played back this recording, “We have special procedures in place to deal with this vendor…” and then proceeded to give me directions on how to cancel my account and get my money back. They must get a lot of complaints to warrant updating their automated system. My question is, if they get so many complaints that their automated system can dole out special instructions, then why haven’t they done more? Why even tolerate this “merchant” at all? Why don’t they program their automated system to reject all charges from this company automatically?

  1223. Beau Jan 28

    I purchased tickets through Cheapseats.com and apparently signed up for this in one of the many click here screens they walk you through. I was not aware I did this. I called the number 800-732-7031 and requested them to cancel my “Membership” and they did without question. My account was hit in June and July 2006 and they agreed to credit me both fee’s of $9.00 each. They assured me my account would be credited with in 3-5 business days. Thank you for this web site for all your information.

  1224. robert k Jan 28

    I just noticed the same 9$ charge from shopperdiscount.com
    CT 800-889-8776 WHAT A SCAM!!! Disputed with my creditcard company. CAN YOU SAY CLASS ACTION LAWSUIT.
    I’m in!

    Surely some hungry lawyer needs the money!

  1225. Shopper Discounts & Rewards Consumer Affairs Rep Jan 28

    To Michael Matthews:

    As lead consumer affairs representative for Shoppers Discount & Rewards and Reservation Rewards, I would like to assist you.

    We’re sorry if you’ve experienced concern and frustration about Shopper Discounts and Rewards as we strive to make our membership offers as clear as possible. As a company, we take consumer comments very seriously. We have hundreds of thousands of satisfied customers and we consistently strive to provide our customers with first class membership programs and customer service.

    Please contact me at consumeraffairs@webloyalty.com and provide me with your email address and zip code. I’ll then be able to locate your billing record and cancel your membership so that you incur no further charges on your credit card. I will also be able to more fully address any questions or concerns that you have.

    I’d also like to extend this same assistance to any other consumers reading this blog.

    Thank you.

    Sincerely,
    Mary O’Reilly
    Consumer Affairs
    Shopper Discount & Rewards
    Reservation Rewards
    consumeraffairs@webloyalty.com

  1226. Kun Jan 28

    I was charged by WLI*shopperdiscount 800-889-8776 CT this 7/4/2006!
    what shall I do to protect this?

  1227. Ed Inman Jan 28

    I purchased a domain name on Dotster and shortly thereafter
    noticed a $9 monthly deduction from my bank acct. Yep, you got it – Reservation Rewards. I’m having to change bank card accts. When I called RR they said that they cancelled my bogus subscription. A co-worker was recently hit by a similar scam which multiplied into 6 companies deducting single digit amounts from his bank acct. Apparently these people spread the word to other parasites.

  1228. Eric Jan 28

    Im 15 and ordered a game from EB games and i got 9.00 withdrawn from my account

  1229. Rose Jan 28

    Got caught in the scam through a movie ticket purchase… took me ages to figure out it wasn’t a magazine renewal, but rather the Reservation Rewards scam. After a Google serach and reading your site among a few others, I called and the agent I spoke with cancelled the account and when I demanded it, claimed that “though it was against policy” he’d be refunding all of the charges as well. We’ll see if it actually happens or not.

  1230. Kristi Jan 28

    My husband I I just noticed the $9 charge on our CC statement. This has been going on for 6 months (since Jan 2006). Too bad today is Saturday and they are closed for the weekend or else we would be calling WLI tonight and say a few choice words. Thanks for this website, Adam.

  1231. siddharth chaudhry Jan 28

    I had bought an Throw away blanket from http://www.brylanehome.com and after 1 month in my account 20$ were deducted and the date was the catching part as it was the final of fifa worldcup 2006. I was not using online shopping since one month and on that day i never made any transcation. I typed in google and in this i came to know about a fraud. I am an internatinal student and scam like this gives a wrong impression of such a gr8 country USA. I have one request please post the method how to get back the money.

  1232. Shopper Discounts & Rewards Consumer Affairs Rep Jan 28

    Dear Siddharth:

    As lead Consumer Affairs representative for Reservation Rewards and Shopper Discounts & Rewards, I can assist you.

    Please contact me at consumeraffairs@webloyalty.com and provide me with your email address and zip code. I’ll then be able to locate your billing record and cancel your membership so that you incur no further charges on your credit card. I will also be able to more fully address any questions or concerns that you have.

    Again, I’d also like to extend this same assistance to any other consumers reading this blog.

    Thank you.

    Sincerely,
    Mary O’Reilly
    Consumer Affairs
    Shopper Discount & Rewards
    Reservation Rewards
    consumeraffairs@webloyalty.com

  1233. Dennis Merritt Jan 28

    Yep I got scammed also saw the $10 on my bill after 4mo. called my credit card company they said they couldn’t refund any money sorry :-(
    called them back and explained this was a scam and pls remove the charges from my bill (I was prepared to cancel the card if the answer was no!) they said they would remove the charges!
    dennisdmenace@pacbell.net

  1234. Texas Jan 28

    We have a $9.00 charge on our credit card. I will be calling when I finish this email. Thanks for the information.

  1235. CaptnPete Jan 28

    I too got scammed, but noticed the charge early. I called CC and they forwarded my call to Rewards.com. They agreed to refund my money and cancel my “membership”. Next I sent an e-mail to them and included the text of the message from Consumers Affairs above requesting a refund. Today I received a positive reply and the charge on my CC was reversed.

    Text of Reply:

    Dear XXXX:

    Thank you for giving us the opportunity to assist you.

    I found your billing record and see that our Customer Service department cancelled the account on July 7th, 2006 when you contacted them. I confirmed that a refund of the $10.00 charge has already been processed for you and it should appear shortly as a credit in your account depending upon how frequently your credit card issuer posts transactions. You will not be billed again.

    I’m assuming that the Customer Service representative explained to you how the membership was joined and why the billing occured. If not, and you would like me to provide you with that information just let me know. I’d be happy to assist you with any other questions or requests that you have.

    Sincerely,
    Mary O’Reilly
    Consumer Affairs
    Reservation Rewards
    consumeraffairs@webloyalty.com

    I hope that more people take this route to get their money back

  1236. Neelesh Jan 28

    Hi

    I am new to US and I already became a vitim of thr reservation Rewards Scam.

    But first and foremost I need to thank you as because of your information on the net I was able to fight the scam.

    I was careless in checking my Credit Card bills. Howeve this month I was going through it and I swa a $9 charge from Reseration rewards. I immediately called up their customer service and they told me that I had purchased something in September 2006 and from then onwards they have been chargijg me $9 because I had signed up for some serviceof theirs. They had already charged me $90 by then. I was sure that I did not do something like this and I argued but they said they were sorry. When I came back to home from work I was still not sure, so I checked up the internet to find out if this was a scam or not.

    Luckily I saw your article and I followed the same procedure as you. I caled them and told them that this was a scam and it is out in the internet and I will be going to the State Attorbey. Immediately they refunded my $90.

    Please all of us let’s do something about it as this is definitely a scam.
    Ironically they used the same statment with me saying that millions of their customers are satisfied with them

    Thanks

    Neelesh

  1237. Neelesh Jan 28

    Hi

    I am new to US and I already became a vitim of thr reservation Rewards Scam.

    But first and foremost I need to thank you as because of your information on the net I was able to fight the scam.

    I was careless in checking my Credit Card bills. Howeve this month I was going through it and I swa a $9 charge from Reseration rewards. I immediately called up their customer service and they told me that I had purchased something in September 2006 and from then onwards they have been chargijg me $9 because I had signed up for some serviceof theirs. They had already charged me $90 by then. I was sure that I did not do something like this and I argued but they said they were sorry. When I came back to home from work I was still not sure, so I checked up the internet to find out if this was a scam or not.

    Luckily I saw your article and I followed the same procedure as you. I caled them and told them that this was a scam and it is out in the internet and I will be going to the State Attorbey. Immediately they refunded my $90.

    Please all of us let’s do something about it as this is definitely a scam.
    Ironically they used the same statment with me saying that millions of their customers are satisfied with them

    Thanks

    Neelesh

  1238. Dennis Merritt Jan 28

    AUTAMATED RESPONSIVE FROM ETRUST DO THEY EVEN READ THEIR COMPLAINTS? DO THEY EVEN CARE?
    Thank you for bringing your concerns to our attention.

    Based on the information you have provided, TRUSTe has determined that this
    issue does not fall into the category of a privacy violation within
    TRUSTe’s jurisdiction. TRUSTe does not handle cases involving:

    * Phishing attempts

    TRUSTe is a nonprofit organization dealing with privacy practices
    and issues such as data collection, notice and usage for personally
    identifiable information collected on Web sites that are part of
    the TRUSTe privacy programs.

    Other resources that may be able to assist you are the Federal Trade
    Commission at http://www.ftc.gov or your state Attorney General’s office.
    If you have a complaint about an online merchant, please visit our
    partner, BizRate.com, to provide feedback to the internet community.

    If you have further questions, please do not alter the subject line
    of this email in any way when responding. If you alter the subject
    line, there may be a delay in handling your complaint.

    Sincerely,
    TRUSTe Compliance Team

  1239. BOB Jan 28

    I ALSO HAD A $10 CHARGE ON MY CREDIT CARD FOR WLI. IT WAS GENERATED WHEN I PURCHASED AN ITEM FROM TIGER DIRECT AND WAS OFFERED A DISCOUNT ON TIGER’S WEB SITE. IT TURNED OUT TO BE A MEMBERSHIP IN WLI. I CALLED 800-732-7031 AND THEIR VOICE MAIL DIRCECTLY LED ME THROUGH THE OPTION TO CANCEL AND TO HAVE MY $10 FEE REVERSED ON THE CREDIT CARD. I CHECKED MY CREDIT CARD BALANCE ON LINE TODAY AND FOUND THAT THE $10 HAD BEEN CREDITED. FOR ALL THE FRUSTRATION THIS CAUSED AND FOR THE BAD BLOOD CREATED WITH “TIGER DIRECT”, AN ONLINE BUSINESS THAT I HAVE USED IN THE PAST WITHOUT INCIDENT, AT LEAST THE CREDIT WAS QUICK IN COMING. HOWEVER, IT CONCERNS ME THAT A COMPANY HAS THIS PROGRAMMED INTO THEIR VOICE MAIL MENU. THANK YOU FOR THIS FORUM FOR OTHERS TO LEARN FROM OUR MISTAKES OF TRUSTING WEBSITES.

  1240. Stefan Baral Jan 28

    You guys should totally file a Class Action Law Suit.
    This is such BS.
    I was charged 10 bucks from WLI*RESERVATIONREWARDS.CO800 after having bought some chinese food on a Hopkins delivery restaurant site.
    First I called Hertz since they operate Reservations and Rewards as part of their #1 service. I thought they charged me 10 bucks for something, but instead it was this bullshit company.
    They gave me my money back.
    stef

  1241. Stefan Baral Jan 28

    Hi,
    I know that you must get at least 25-50 of these every day. That said, what you guys (each and every employee) is participating in a scam that is hurting 1000′s of people every day.
    I know that you have stopped reading this email already, but really was the CEO either an ex-con or some sort of brilliant Stanford MBA grad. Only those two types of people could devise such a well-though out and perfectly executed scam. The plan is…how many people will complain? How many people really check their statements that closely? I guess not enough so that you can generate 86 Million in Profits. Really, this is really bad Karma. A Class Action law suit is on its way. I have already been asked by an attorney if I am willing to sign an affidavid regarding my experience with this company. And the only person more hungry for cash than scam artists…lawyers.

    So be ready. The person who didnt read this should be looking for a job…be proactive.
    I wish you the best,
    stefan

  1242. Jay Jan 28

    Hi friends,
    I have had the same happening with my Bank account, It is one form of cheating, we provide our bank card details to the reputed sites, and like email addresses they are selling our card details to third party companies who are misusing our details with wrong business stratergy, I called both the ShopperDiscount and ReservationREwards, The astonishing part is their 1800 Numbers have first feeded message it is about the member cancellation information, which Means that they have had planned in such a way that, they fool people around, those who have patience and time will call them and they refund them back, those who wont will be billed for ever,
    I want to add my name to those who are filing suite against the .com companies who with out proper investigation or thorough knowledge tied up with this firms who are cheating people.

  1243. Cynthia Jan 28

    I had pretty much the same experience as everyone else and finally caught it and stopped it after 7 months. These folks are nothing short of burglars – it’s not that different than someone who creeps into your house at night and silently makes off with some small item in the hopes that you won’t notice and keeps doing it every night.

    You can see a picture of the chief thief here: http://www.ct.org/_new/Fast50_2005.php – receiving an award along with the 2nd chief thief for having been so very successful at robbing thousands of unwitting souls. C’mon – 25,000% growth in five years – I’m guessing most of that is stolen money.

    If you want to write to the chief thief (Richard Fernandes) to let him know how you feel then send him an email at rick@webloyalty.com. Send email to the 2nd chief thief at vince@webloyalty.com. You can find the more thieves listed at http://www.webloyalty.com/about-customer-loyalty/webloyalty-management/#1

    In case robber Rich doesn’t respond you could try writing to him at his home or calling him:

    Richard Fernandes
    17 Glen St
    Waterbury, CT 06706
    Ph: (203) 759-7551

  1244. Jo Ann Jan 28

    7/14/06

    Just noticed these charges – was happy to see that I am not the only one unintentionally signing up. I got scammed October 2005 when I signed up for Choice Priveleges at Choice Hotels. I’m very angry and will do what I can to get my money back.
    I am going to contact Choice Hotels and let them know.

    Cynthia, thanks for posting the name of the thief.

  1245. Dennis Merritt Jan 28

    Online Retailers Re-up with Webloyalty.com Dec 21, 2005 PROMO P&I
    Five online marketers have re-upped with subscription service Webloyalty.com.

    Webloyalty.com piggybacks retail transactions to offer subscriptions to its loyalty programs to online shoppers. Webloyalty pays retailers 50 cents to $2 for each customer that accepts its free-trial offer. (Consumers who don’t cancel after the free trial expires pay $10 a month for each subscription.)

    The firm signed multi-year deals with current partners Haband Online, Joann.com, Lillian Vernon, Marketworks.com and Time-Life.

    Norwalk, CT-based Webloyalty has a total of 1.4 million subscriptions in five programs: Reservation Rewards, Travel Values Plus, Buyer Assurance, Wallet Shield and Shopper Discounts & Rewards. It works with 95 marketers to distribute subscription offers as a “thank you” for purchases made at marketers’ site
    promomagazine.com

    Yes! retailers do get a kick back!

  1246. Molly (not my real name) Jan 28

    I actually just started working for Webloyalty about 3 weeks ago. In training they tell us that all of the offers are clear and that the customers just aren’t paying attention to what’s going on. They told us that it is all legal and that something like 87% of people calling in are going to lie to us about not knowing they enrolled. Now when i was hired i was under the impression that I was going to be working for a call center, answering questions about the different memberships that are offered. Once I actuall got on the phones and started taking calls I began noticing that about 95% of the calls were people saying they had no idea what was being charged to them. i began to wonder just how legitimate this place is. I asked around at work and everyone i asked claimed that the offers are clear and that everything is on the up and up. They tell us that we have a great rating at the BBB. Then, my boyfriend accidently got suckered into this “deal” on the EBGames website and he told me that it is not clear and that in no way does it say anything about any monthly charges. I beleive him. Today a woman calls and is yelling at me telling me that this is a scam and that there are blogs online saying this. At the end of the converstation i ask her where i can find this information so i can look at it myself. I told her that i just work in the call center so i don’t really know a whole lot about the actual signing up. She led me here. I’d like to help in any way possible. The longer i work there the more i believe it is a scam no matter what anyone else tells me. If i can help from the inside i will.

  1247. Molly (not my real name) Jan 28

    I actually just started working for Webloyalty about 3 weeks ago. In training they tell us that all of the offers are clear and that the customers just aren’t paying attention to what’s going on. They told us that it is all legal and that something like 87% of people calling in are going to lie to us about not knowing they enrolled. Now when i was hired i was under the impression that I was going to be working for a call center, answering questions about the different memberships that are offered. Once I actuall got on the phones and started taking calls I began noticing that about 95% of the calls were people saying they had no idea what was being charged to them. i began to wonder just how legitimate this place is. I asked around at work and everyone i asked claimed that the offers are clear and that everything is on the up and up. They tell us that we have a great rating at the BBB. Then, my boyfriend accidently got suckered into this “deal” on the EBGames website and he told me that it is not clear and that in no way does it say anything about any monthly charges. I beleive him. Today a woman calls and is yelling at me telling me that this is a scam and that there are blogs online saying this. At the end of the converstation i ask her where i can find this information so i can look at it myself. I told her that i just work in the call center so i don’t really know a whole lot about the actual signing up. She led me here. I’d like to help in any way possible. The longer i work there the more i believe it is a scam no matter what anyone else tells me. If i can help from the inside i will.

  1248. Dennis Merritt Jan 28

    I probably clicked in a link like this one at the bottom of this web page! Read the fine print!
    http://www.fastcoin.com/Web-Loyalty-Ten-Dollar-Cash-Back-Award.htm
    I all don’t read all the sign’s when walking into wallmart.

    on that site they claim to be a member of BBBonline.com but they are not in their database. I SENT BBBONLINE AN E-MAIL

  1249. Upset and Ripped Off Jan 28

    There are sooo many people just on this page who have been scammed by these criminals.

    If this is LEGAL, then EVERYONE needs to call their senators and representatives and complain, becuase IT SHOULDN’T BE LEGAL!!!

  1250. Jason(California) Jan 28

    I had the same problem. I was so irritated that I did a search and found this site…now I’m furious that this company is still in operation. There must be so many other people falling prey to this. Unbelievable. I’m going to mass email all my friends so they carefully study their credit card bills. I suggest everybody do the same. We should all call our news stations and get them to investigate this company and their practices.

  1251. Dave (Boston) Jan 28

    Yep, me too. Just noticed it today and discovered from browsing my CC records that they’ve been charging me $9 for about 3 months. I called the 1-800 number that appeared on my CC bill next to their name and the operator told me that I or someone in my household signed up for this rewards service when using etix.com. I recalled buying museum tix on there a few months back, but i NEVER sign up for this kind of crap. Discount coupons on movie rentals? Gimme a break.

    Cancelled the “membership” with the operator and immediately called my CC company and disputed all the charges. Let these pricks argue with Citicorp over the lost revenue.

  1252. Rob Jan 28

    Dear Users,

    Before any click submit make you sure to read the find print. Else your greed make us rich!

    Sincerely,
    Rob Consumer
    Consumer Affairs
    Shopper Discount & Rewards
    Reservation Rewards
    consumeraffairs@web_______.com

  1253. Webloyalty Consumer Affairs Rep For Reservation Rewards and Shopper Discounts & Rewards Jan 28

    As lead Consumer Affairs representative for Webloyalty, I’d like to make everyone aware that “Rob” does not represent Reservation Rewards and Shopper Discount & Rewards consumer affairs. Whoever posted this comment is falsely identifying themselves in what seems to be an attempt to misrepresent our company.

    Over a month ago, we posted our first comments on this blog in an open and sincere attempt to try to clear up the misunderstandings that are generating the concerns about Reservation Rewards. Since then, many consumers have contacted us directly and we’ve been able to address the concerns and requests of those consumers.

    We ask that other consumers give us a fair chance to demonstrate that we’re a legitimate and honest company and that we are not operating a “scam”. By contacting us directly and providing us with your full name and email address, we can identify for you how, when and where the membership offer was accepted and take care of any request that you have. We have hundreds of thousands of members that happily use the Reservation Rewards and Shopper Discounts & Rewards benefits and we don’t want to keep any consumer in a membership that they didn’t intend to join.

    Please give us an opportunity to address your concerns by contacting us at consumeraffairs@webloyalty.com

    Sincerely,
    Mary O’Reilly
    Consumer Affairs
    Reservation Rewards
    Shopper Discounts & Rewards
    consumeraffairs@webloyalty.com

  1254. Vicki Jan 28

    I had the same thing happen to me and I ultimately had to cancel my debit card to stop this. I am a law student and am quite careful about how I shop on the internet but after this happened to me I did some research and it appears a screen will pop up after a purchase telling you to link to another page to collect your $10.00 manufacturer rebate and then WLI collects your credit card information from the valid purchase and begins charging $9.00 a month. THIS HAS TO BE STOPPED!!

  1255. Vicki Jan 28

    An additional update to my inital post above. I located their website http://www.webloyalty.com and received a partial listing of their clients and sent them an email telling them what a rip off they are. HERE IS A PARTIAL LISTING OF THEIR CLIENTS (AS LISTED ON THEIR WEBSITE)
    American Greetings
    Broderbund
    Chadwick’s
    Classmates.com
    Drugstore.com
    EB Games.com
    Lane Bryant Catalog
    MovieTickets.com
    PETCO
    The Learning Company
    United Online

  1256. matt batchelder Jan 28

    yeah I found my simon gift card and i new i had money on it but when i went to use it it said no more $ was on the card so i went to simongiftcard.com and looked up my ballance and for the past several months they took off $9.00 untill ihad less than thatluckely i ran out of money and they only took 19$ but thats 19$ too much so if theres evera big thing about these people in court let me kno i want to testafy or w.e is done

  1257. Rob Jan 28

    Mary O’Reilly, not only are you folks scammers I just found out that you are also spammers (one-time-offer.com and the like).

    None of the victims on this blog have any “misunderstandings” that need to be cleared up. We are all victims of your utterly deceptive, under-handed, and sneaky “rewards” scheme. In short we are all victims of petty theft – despite all your (false) claims that it should be evident to people that they’re signing up for this rewards nonsense. You keep saying that you have hundreds of thousands of members who happily use your rewards stuff. That’s an easy claim to make. How are you going to prove it? Do you assume that if people don’t complain then they’re happily signed up? Maybe they’re all signed up and don’t know that they’re signed up – like we were. You also say that you have “been able to address the concerns and requests of those consumers” who contacted you. What you’re really saying is that you canceled their “membership” and refunded their stolen money so that you didn’t have to face them in court.

    With thousands of people feeling like they’ve been scammed are you still going to insist that it’s all a “misunderstanding”? If you do then you’re effectively saying that we’re all idiots. I bet we’re relatively smart people who simply had the misfortune of being caught out by you thieves. If I shop at an online store and I have a relative degree of trust in that online store then I can see why it’s easy to be robbed because you folks are lying hidden underneath that online store predating on my credit card details. I would guess that a good chunk of people here are expressing the feeling that they have been robbed/violated and that is more a concern to them than the actual loss of $9 per month. What are you going to do about that?

    So, my major concerns are these:

    1. When are you, WebLoyalty, going to stop this under-handed collection and charging of credit card numbers? And believe us when we tell you that it is under-handed.

    2. When are you, WebLoyalty, going to send regular postal mail to all the people “signed up” for your membership rewards telling them that they are signed up and offering them the option to cancel and have all their money refunded?

    Do that and then come back and tell us that you’re doing something about this problem. Otherwise you’re just working for a gang of thieves.

  1258. Anonymous Jan 28

    You tell them Rob!! SIMPLE HONEST SOLUTIONS but, they are theives. you can’t reason with them!

  1259. Webloyalty Consumer Affairs Rep For Reservation Rewards and Shopper Discounts & Rewards Jan 28

    Dear Rob:

    The original comments we posted a month ago address your concerns to the best extent possible in a public forum. If we could access your specific membership record, we could directly address your issue by providing you with the specifics on how and where you accepted the membership offer and authorized the use of your credit card number. To do this we need you to email your full name and email address to consumeraffairs@webloyalty.com.

    If you review our original comments, you will see that the security of consumer credit card numbers is extremely important to us and our clients. We only obtain credit card numbers with the express authorization of the consumer.

    You’ll also see that we make significant efforts to remind the consumer of their membership enrollment by sending multiple communications to the consumer. Rather than send a postal mailing of the membership confirmation to the consumer and let time lapse and risk that the consumer will not read it, we instead immediately present each consumer with a full online acknowledgement page upon acceptance of the membership. Our intent with this acknowledgement page is to make the consumer immediately aware they accepted the membership and to give them an opportunity to cancel immediately if that is what they want. We follow-up this acknowledgement page with several email communications during the free trial month to make them aware of the membership and to alert them that the free trial period is coming to an end. We then continue to send reminder emails to consumers after the first billing occurs. If an email communication to a consumer bounces back, we send a letter to the consumer via U.S. postal mail. We also post our toll-free customer service number with each billing on consumer’s credit cards so that they know how to immediately contact us if they want to cancel.

    We’d appreciate the opportunity to more fully address your concerns about your specific membership. If you provide me with your full name and email address, I will access your record and send you a screenshot of the offer you accepted and a screenshot of the acknowledgement page that was presented to you. If you wish, I can also send you the date, time and copies of the email communications that we sent to you. If you’d like me to do this, please send your information to me at consumeraffairs@webloyalty.com.

    Thank you.

    Sincerely,
    Mary O’Reilly
    Consumer Affairs
    Reservation Rewards
    Shopper Discounts & Rewards
    consumeraffairts@webloyalty.com

  1260. Rob (not “Rob Consumer”) Jan 28

    Mary O’Reilly said:
    “We only obtain credit card numbers with the express authorization of the consumer. “

    I think all the victims writing on this blog will categorically disagree with you. Just because you keep repeating it it doesn’t make it true.

    Mary O’Reilly said:
    “Rather than send a postal mailing of the membership confirmation to the consumer and let time lapse and risk that the consumer will not read it, we instead immediately present each consumer with a full online acknowledgement page upon acceptance of the membership.”

    This is just nonsense. I’d say that it is part of your scamming scheme to have something in small print flash by the victim’s computer screen rather than risk sending them something tangible that they can actually respond to.

    Mary O’Reilly said:
    “If you provide me with your full name and email address, I will access your record and send you a screenshot of the offer you accepted and a screenshot of the acknowledgement page that was presented to you. If you wish, I can also send you the date, time and copies of the email communications that we sent to you.”

    So you say. How does anyone know that any of that is true? I can say I sent you twenty confirmation emails about your participation in my own get-rich-quick scheme and I could even cook up the text for such emails and some associated screenshots of “the offer that you accepted”. You can deny it and I can insist that you “accepted my offer”. So who’s right then? Can I come by your corporate offices and examine your mail servers to my satisfaction?

  1261. Vicki Jan 28

    Mary O’Reilly:

    I would also like to address and refute your utterly ridiculous claims about how your service operates, or to be fair, how it operated with me.

    1. We provide a complete number on billing statements for the consumer to contact us. That is absolutely not true. It appears on my statement as WLI Shopper Discount. The number listed is: 800 889 8 CT. HOW, BY ANY STRETCH OF THE IMAGINATION CAN YOU CLAIM THAT IS A COMPLETE NUMBER FOR THE CONSUMER TO CONTACT YOU?????

    2. “We follow-up this acknowledgement page with several email communications during the free trial month to make them aware of the membership and to alert them that the free trial period is coming to an end. We then continue to send reminder emails to consumers after the first billing occurs. If an email communication to a consumer bounces back, we send a letter to the consumer via U.S. postal mail” THIS IS COMPLETELY FALSE. I never once received any type of communication from your company let alone a membership agreement. HOWEVER, ONCE I SIGNED AN AFFIDAVIT OF FRAUDULENT ACTIVITY WITH MY BANK REQUESTING PROSECUTION, I SUDDENLY RECEIVE A MESSAGE TODAY SAYING YOU RECEIVED NOTICE OF MY CANCELLATION AND ARE REFUNDING ALL FEES. INTERSESTING…HOW CAN I CANCEL SOMETHING I NEVER AUTHORIZED TO BEGIN WITH? MOREOVER, I NEVER RECEIVED A LETTER IN THE MAIL. CAN YOU EXPLAIN HOW I SUDDENLY RECEIVE AN EMAIL FROM YOU AFTER REQUESTING PROSECUTION WHEN I HAD NO IDEA WHO YOUR COMPANY WAS UNTIL THE DAY BEFORE YESTERDAY?

    You seem to be operating on the assumption that all of us who have posted on this blog are complete and utter idiots (as some of your representatives have posted). How can it be that so many people have the exact same complaints and report the exact same methodology employed by your company? Why would any of us allow you access to our financial information “for research”? You illegally obtained our information to begin with and we are going to give another chance to scam us….sorry it is not happening.

    So you know that I am completely serious, I have already lodged a complaint with Federal Trade Commission and my state attorney general’s office. I am also contacting my senators and congressional representatives because your activities falls squarely within the purview of Congress via interstate commerce. I have also contacted an attorney who is looking into a class action lawsuit.

    I never signed up for, acknowledged, or consented to your company charging me one penny let alone $9.00 a month. Your predatory practices will be your undoing.

    It is practices such as yours that inspired me to become a lawyer and when I graduate from law school in six months I promise you that I will fully utilize every legal method possible to stop your organization from stealing more money. I have vowed to be the one consumer who won’t give up.

    7/19/06

  1262. Diane R Jan 28

    I just received an email from Reservation Rewards asking for information on my vehicle. Here is a portion of the e-mail:

    [i]Dear Diane,

    I just want to remind you that as a Reservation Rewards member, you’re entitled to 24-hour Roadside Assistance as part of your member benefits. To take advantage if you haven’t done so already, please register your vehicle information with us at ReservationRewards.com.

    Click here to register your vehicle information NOW!

    Whether it’s a flat tire, dead battery or some other car trouble, your Road & Tow Protection provides you all these emergency services for your registered vehicle 24 hours a day, 7 days a week: [/i]

    I can only imagine what they plan to do with our vehicle information….I have no idea what info they want, since I have no intention of clicking on any of their links.

    We discovered they had been stealing $10 a month from us for the past 5 months, and have changed our bank card numbers. I also filed a complaint with my state attorney general, and my bank is investigating the scam on our account as well.

    I’ll be saving a copy of this email. Has anyone else received it?

  1263. Todd R Jan 28

    Thank You Thank You Thank You. Can’t be said enough. Due to the excellent information provided here I was able to solve the Reservation Rewards BS that was on my bank statement. I had no problems with them, they said they will refund me and cancel the membership I never asked for nor accepted.

  1264. Todd R Jan 28

    Thank You Thank You Thank You. Can’t be said enough. Due to the excellent information provided here I was able to solve the Reservation Rewards BS that was on my bank statement. I had no problems with them, they said they will refund me and cancel the membership I never asked for nor accepted.

  1265. Vicki Jan 28

    Follow up to earlier posts.

    HERE IS THE FEDERAL TRADE COMMISSION COMPLAINT NO.8666069

    I will keep all posted about what the FTC says.

  1266. Vicki Jan 28

    Follow up to earlier posts.

    HERE IS THE FEDERAL TRADE COMMISSION COMPLAINT NO.8666069

    I will keep all posted about what the FTC says.

  1267. Vicki Jan 28

    Follow up to earlier posts.

    HERE IS THE FEDERAL TRADE COMMISSION COMPLAINT NO.8666069

    I will keep all posted about what the FTC says.

  1268. Nikki Jan 28

    Well, I just purchased some tickets for a concert through Live Nation, so hopefully I won’t become victim to this scam again. About this time last year, I noticed the same $9.00 charge that everyone is talking about. What a good scam for them, I had no idea what the charge was. I decided to Google it, and finally was able to find some information to cancel it. When I called, they said that I had signed up after purchasing some tickets. Anyway, who knows how long that was going on before I noticed it. My membership was canceled. Like I said I just purchased some tickets, and the next confirmation screen had Reservation Rewards window! I know this time that I DID NOT CLICK IT! I will be watching very closely, wish me luck!

  1269. Webloyalty Consumer Affairs Rep For Reservation Rewards and Shopper Discounts & Rewards Jan 28

    Rob:

    True, it’s likely impossible to convince you on this blog that what I say is true, but since you asked the question about coming to our corporate offices, we’d like to extend an invitation to you to visit us. We would enjoy the opportunity to show you our operation and allow you to see for yourself that our membership enrollment, customer service and ongoing member communication activity takes place as I’ve outlined it.

    If you’d like to arrange a visit, please contact me at consumeraffairs@webloyalty.com.

    Sincerely,
    Mary O’Reilly
    Consumer Affairs
    Reservation Rewards
    Shopper Discounts & Rewards
    consumeraffairs@webloyalty.com

  1270. Brad Jan 28

    Thank you for the info. I will be following the instructions in the posts tomorrow.

    I also noticed recently that since this charge occured I have been getting nasty telemarketers calling my phone for the last month or so. It would seem that it is an overseas number and they called me 4 times last sunday alone. When I said that I didn’t want them to call me anymore they just hung up on me. Sure enough an hour later someone else from the same company would call again.

    I find it strange that I have never had a problem with telemarketers having my number until this charge popped up. It is very obvious that this company is nasty and deceiving in their business tatics. It is a shame that many will not scrutinize their bank statements and will be taken advantage of. SHAME ON THESE CORPORATE CROOKS…..and the conspirators

  1271. Lori Jan 28

    WLI Shoppers Discount got me for $10 a month… 3 months til I realized it.

  1272. URL Jan 28

    I am another victim.
    I never signed anything to become a member of WLI*reservationreward.co.I never allowed them to have my credit card information. I never, ever authorized them to charged me $9 per month.
    I googled “WLI*reservationreward.co”, instead of finding their homepage at first, I found hundreds of victim’s complaining from different websites and banks since 2004…I must be a fraudulent.

  1273. Kris Jan 28

    I just noticed this charge on my online bank account going back 3 months. I called the number above and they could not find me even after I gave them my name, zip code, and email address. I called my bank and they said it was ok to give them my credit card number to verify my account with Shopper Discount. So the scammers finally found me and it turns out that I’ve been a victim for the past 5 months. My contact info was still the same as what I provided, so why couldn’t they find me until I provided a credit card number? They also refused to let me know which website it was that enrolled me into this scam.

    I am definitely taking a closer look at my statements now.

  1274. Timothy Jan 28

    Adam,

    I am an avid online consumer, and frequest such sites as EBGames.com, Half.com, ColumbiaHouse.com, etc. I work for a very reputable world-wide company that take sits privacy policy and its customers personal information VERY seriously. In the entire time I have worked here, we have never had even one complaint about sharing anyones personal information. Now don’t get me wrong, like any company we recieve calls and emails about people wishing to stop receiving emails and we respon immediatley by removing them from our lists. Though the only way to signup for our emails is to go to our website and check 3 acceptance boxes, or sign a slip in our stores asking fot them.

    Recently I have had a few customer callign about this WLI ReservationRewards and assuming it was based at our company. considering we also have a Rewards program. I did some research, gave the customer there 1-800 number, and then found your site. Since I have had numerous calls about this company and have directed them all to this blog. I have been lucky as to not have been charged thus far, and will be very careful in the future to watch out for this company.

  1275. Linda Jan 28

    Well, it’s now $10! I called my CC company and have had the charge disputed. I will be credited to my acct. I also emailed the company to cancel this
    “subscription”. What a rip off, I don’t even know what they offer but I don’t want it.

  1276. Webloyalty Consumer Affairs Rep For Reservation Rewards and Shopper Discounts & Rewards Jan 28

    To Vicki:

    We apologize that our full toll-free customer service number didn’t appear on your statement next to the Shopper Discounts & Rewards charge. The full toll-free number for Shopper Discounts & Rewards is 1-800-889-8776. We investigated this problem and found that if you are viewing an online statement there is a chance that the full toll-free number may not appear.

    Online statements have a limited amount of space in the descriptor field next to the charge. While most banks allow enough space in online statements for our full toll-free number to display, there may be some banks who don’t allow enough space. Unfortunately we can’t control how much space each bank allows in their online billing descriptor field. If you call the bank that produces your online statement to ask for the full toll-free number that should have been displayed, they’d have it in their system and would be able to give it to you.

    As far as we understand, this is not an issue with offline statements. Offline statements allow enough space in the descriptor field next to the charge so that our full toll-free number is displayed. If you are viewing an offline statement and the full toll-free number is not displayed, please let me know and I’ll investigate further.

    Sincerely,
    Mary O’Reilly
    Consumer Affairs
    Reservation Rewards
    Shoppers Discounts & Rewards
    consumeraffairs@webloyalty.com

  1277. Rob Jan 28

    Mary O’Reilly said:
    “If you’d like to arrange a visit, please contact me at consumeraffairs@webloyalty.com

    Too bad for me (and lucky for WebLoyalty) that I live clear across the country. I hope someone else who lives closer by will be able to go and inspect those mail servers for all the supposed “confirmation emails”.

    As I check on this blog it is growing very quickly with people who’ve been robbed by WebLoyalty. And this is likely only a very small percentage of all the people who realize that they’re being robbed, and an even smaller percentage of all the people who don’t realize that they’re being robbed. The honorable thing for WebLoyalty to do, if in fact they think that they’re all above board, is to change the way they “enroll” “satisfied customers”.

    - Stop this sneaky stealing of credit card numbers from other sites.
    - Stop “enrolling” people unless they explicitly sign up for the “membership” by filling in their name, address, and credit card information for WebLoyalty.
    - Contact all your supposed “members” by postal mail and make them fully aware of the fact that they are “enrolled” in your “membership” and that you are billing them $9 every month. Give them the option on that mailing to cancel and have everything refunded.
    - Your “business” is reeling in millions of dollars only because your strategy is designed from the outset to steal people’s money. All your arguments about “satisfied customers” and “you signed up” are just ways in which you are trying to justify your thievery. We know it and you know it (even if you won’t admit it). STOP IT NOW!

  1278. Laura Jan 28

    I had a $9 charge on my card this month as well from them. It seems they must be getting quite a bit of complaints. They “cancelled” the account and took the charge off without too much of a hassle. I never authorized it in the first place and can not figure out where it came from. We make air and hotel reservations through the carrier and hotel. They must also be mining there.

  1279. Summer Jo Brooks Jan 28

    My credit card companies fraud department call me today about some suspicious activity on my card over the past few days. I verified the charges except for one which was a $9 charge and she said it was an internet charge for WLI*Shopper Discount. She cancelled my credit card – sending me a new one and is going to take care of the $9 charge. Should I do something so this doesn’t happen again in the future? Thanks so much for your blog!!

  1280. Ruth Jan 28

    I just went through the same thing; I purchased an item online from Hancock Fabrics and the next month a $10.00 charge appeared. I shrugged it off, thinking it was a one-time charge for travel services we had just used. When it appeared the next month, I began researching. As mentioned, the “customer service” rep repeatedly claimed I filled out the form, entered pertinent information twice, and therefore knew that I was siging up for their service. After standing my ground in a firm but not foul manner, she agreed to refund the money. Too bad there are predators like these out there and we have to be careful of what we buy online!

  1281. Erv Jan 28

    While checking out four suspicious $9.00 credit card charges, I find I’ve joined a very large club. When I called to ask for a refund of the charges, I was promptly hung up on. A follow up call connected me with “Tanesia”, who agreed to cancel my “membership” and to refund the four charges. She claimed I had signed up through Broderbund, which I doubt. I have been ordering from them for years with nothing like this coming up before. I guess there is always the first time. I intend to contact Broderbund about this.

  1282. John N Jan 28

    Time-Life is another company giving away CC#’s. Heres their response and my response:

    Dear Mr. John N

    Thank you for contacting Time-Life Music and Video. I will be glad to assist you in this matter.

    We offer a trial membership in Reservation Rewards at the end of any order placed via timelife.com. A customer would have to approve the membership three separate times before we forward their information to Reservation Rewards. Sorry for the misunderstanding.

    They are separate company, so please call them to cancel your membership. An alternate phone number you may need to do so is 1-888-688-5995.

    Thank you for choosing Time-Life, and if there is anything else I can do for you, please do not hesitate to contact me.

    Best regards,

    Victor Daniel
    e-Commerce Department
    Time Life Customer Service
    ………………………………………………..
    In a message dated 7/26/2006 7:40:35 A.M. Pacific Standard Time, tlcsmail@timelifecs.com writes:
    >A customer would have to approve the membership three >separate times before we forward their information to >Reservation Rewards. Sorry for the misunderstanding.

    Not likely and in any event not an acceptable practice forwarding my CC# to another company. I could do that myself dont you think. You are just supporting an obvious scam.

    I will not be doing business with Time-Life again as a result.

    John N

  1283. Lemmanguy Jan 28

    Wow my sister and I also had these same ongoing charges for passed 4 months without us noticing. I checked the history and only thing we bought previous from the starting scam charges are stuff from bestbuy or circuitcity online. It seems like WLI has some sort of Cookie or Virus that records ur credit card information and charges u .

  1284. jolinda Jan 28

    hey ,i am so glad u posted this stuff cause we just purchased tickets from ticketmaster for the poison concert and got taken by these people ,gladly thanks to ur site they were only able to take a dollar from our account and we caught it …just got off phone with them …thanks again for ur site helpin us

  1285. Vicki Jan 28

    Ms. O’Reily:

    Interesting that on one hand you post that complete telephone numbers are printed on all statements. Yet, when presented contrary evidence you say “. . . as far as you understand . . .” this is not an issue with offline statements.

    I never view my bank statements online. I was retyping the exact charge on my printed offline statement. I had the actual piece of paper in my hand when I entered the number in. So, complete numbers are not printed on every consumer’s statement. I had to locate this blog to find a number for your organization.

  1286. peter Jan 28

    Hey,
    I looked at my bank statement and found this WLI*RESERVATIONREWARDS, never heard of them! they charged me $10.00 for supposedly signing up with them. I never even heard of them until I googled the name and found this site. I called them up and some lady whined around about how I signed up with them when I bought something from petsmart. thats a crock of crap–this company is robbing me. They cancelled the account but did not refund my money.

  1287. susan j Jan 28

    I have no idea how I got hooked up with these guys….but they’ve been hitting me for $10 a month as WLI* Reservatoion Rewards …..how do I get it stopped? If I cancel the card won’t they hit me with fees as the chgs come in on a closed acct?

  1288. Crishanna Jan 28

    I recently noticed a charge on my credit card bill for “WLI*RESERVATIONREWARDS.CO” for $9. I had no idea what the charge was, so I googled the company and found this webpage. I am so glad that someone has created this weblog. I called my bank, Bank of America, and they were no help to me at all. They told me to call the company. After call 3 times I finally go to talk to someone, Art. They wanted my credit card number. Upon not giving it to them I was transfered to the supervisor, Karen. After about 30 minutes I finally got somewhere. I entered my email address when I ordered airline tickets from Priceline.com. I was promised a full refund and cancellation in 3-5 days. Thats 6 months of fraud and they are going to get away with it. I hope someone is doing something and if they are I’d like some information on what is being done. I have done some research and have a list of online places that are affected by this. Feel free to email me at Allyssa092783@yahoo.com for more info. Thanks for this weblog, it was a great help!!!!

  1289. Corey Jan 28

    They’ve been getting me for months!! They got my info thru vistaprint.com Those were very expensive FREE business cards!!

  1290. Kevin K Jan 28

    Screw webloyalty, screw Fandango for using them and screw any company that thinks this is cool.

    They ALMOST got me for $10 today, but I monitor my bank account online and caught it early before it posted to my account. I cancelled everything, got my pending charge dropped, and notified 50-60 people, plus over 1500 via myspace.com’s bulletin board about this deceptive practice.

    Oh and I cancelled my Fandango account too. Hopefully everyone reading this blog will cancel the accounts they have with the partner sites for webloyalty.

  1291. Fiona Jan 28

    Three months ago I ventured onto the website movietickets.com to “securely” purchase movie tickets in advance for a special night on the town. I ordered my tickets in with complete ease and I completely forgot about the transactions until I noticed a mysterious reoccurring charge on my account from a company called Reservation Rewards.
    I immediately called the 1-800 number and I was confronted with an sugar-coated and excessively perky recording, which informed me I didn’t call during normal business hours.
    As I looked over my bank statement I realized that this Company has been taking $10 out of my bank account for the last three months! I was never aware of this service and this elusive company had been charging me for being not being completely alert while making an Internet transaction. My stomach contorted into a knot of extreme dismay as I googled the company’s name and found complaints galore.
    If reservation rewards wants to convey the idea that they are an honest, trustworthy company they should actually tell their customers that they will be charged a fee every month! The price of their membership should be blazoned across the screen and there should be an actual credit card form that customers can carefully read over and fill out.
    I foolishly assumed that my credit card information would be safe with MOVIETICKETS.COM!I will never do business with their website again and I will warn all of my friends! Reservation Rewards pilfered my credit card information after my transaction with Movietickets.com was complete.
    I finally got in touch with a Representative this morning and they refunded all of my money and promptly cancelled my account. They said it should take 3-5 business days for my refund.
    I will not be satisfied until this corrupt business is dragged through the mud! I will do my best to post warnings around the Internet to alert others to this fraudulent activity!

  1292. Maureen Jan 28

    We, too, were scammed. I didn’t notice until this month and it dated back to August 2005. I found your blog when I googled and was encouraged to call them. I did that and cancelled and demanded my entire money returned. They immediately said they would do that and credit my credit card. It amounts to $90. My husband had placed an online order with J. C. Whitney and that is how they got our CC number. I’m so glad you have with weblog!!!

  1293. pwned Jan 28

    I would like to say that not only are the webloyalty creeps at fault, but so are the businesses that partner with them.

    I won’t use any of the sites that are listed as their affiliates on this blog ever. Simply put, Fandango shared my creidt card details witha third party company……and basically tricked me into doing it. Fandango leveraged the trust I had in their site through advertising, and other word of mouth, then used that to basically deceptively sign me up for a service I didnt want. I wasn’t on Fandango to sign up for a rewards service or whatever the hell they offer. I was on there for some fricken movie tickets. Well, Fandango can rest assured that I’ll never use or recommend them again. I’ll also be sure to mention to everyone I know not to use them also. I’ll also be sure never to visit a company listed on this blog.

    I liken the situation to me going into store #1, buying something and then having an employee from store #2 come over (wearing a uniform from store #1) and ask me to take a customer service survey that on the back in microscopic print says they’ll be stealing my credit card info and signing me up for a recurring charge.

  1294. Genevieve Jan 28

    These charges were being made to my checking account and for a while I thought I was just spacing on things, till my bank accoutn was overdrawn today. i found this site and called the company and cancelled whatever it was I was signed up for, and got a $10 refund. Now I’m sending them a message to get the rest of my money refunded. I live from paycheck to paycheck and have no idea how to pay my bills each month, yet by some miracle I ahve barely managed to do so. I can’t affored to have money taken away from me for no reason. Although when i was on the phone that lady didn’t argue woth me, she accepted what i was saying and told me what must have happened to cause this and did what I asked.

  1295. Tuyen Jan 28

    My Debit card has been over drafted for the second time due to my 10 dollar charges from both MC-WLI RRESERVATIONREWARDS and MC-WLI SHOPPERDISCOUNT, i honestly dont know where these guys came from but it seems that a good amount of people are having the same problem. I bought tickets from Moviefone a while back and signed up for a rewards program claiming to give away free tickets, i havent recieved any free tickets nor any newsletters in my email accounts. Whatever these guys are doing its a complete scam, becareful and i hope these guys get frayed for robbing so many people.

  1296. HENRY CARL JAEGERS Jan 28

    I am a recent victim of the reservation rewards scam and plan on cancelling my present credit card immediately and ask for a new number. I will also ask the credit card company to refuse this billing along with anything from webloyalty.com and refuse to pay the &100.00 charge. Do you think that this is th best way to go?

  1297. jimmy Jan 28

    how the hell did they get my card number who gave it to them my card has been screwed up

  1298. Shawn Brown Jan 28

    This is very much a scam. I too had the RESERVATIONREWARDS charge ($10) to my bank account. But not just this one, I was also charged &10 from another “WLI” company called SHOPPERDISCOUNT.

    I called the SHOPPERDISCOUNT number and spoke to a rep who after telling her that the charge was invalid, proceeded to tell me that she will cancel my membership and that after that she will tell me about the great benefits SHOPPERDISCOUNT has to offer.

    I told her that I also had a charge from another company with the same type of website. Without even saying the name of the company, she said she would also cancel the charge to RESERVATIONREWARDS.

    She said I signed up after purchasing movie tickets online at Movietickets.com and that it was very clear what I was signing up for. This is untrue. Why would someone buy two movie tickets online for $10 each, and want to sign up for two different companies at $10 each a month.

    She canceled both memberships as well as said that the charges would be reversed within 3 days.

    I also mentioned this website and how many people are having this problem, and because of that I don’t believe it is clearly noted that after purchasing the product that the buyer is also signing up for these companies. She then started in saying that they have MILLIONS of happy customers.

    Now, I have an overdraft charge of $40 to my bank account because I only use that account when I am going to make a purchase.

    SCAMM!!!!!!!! Please, someone needs to stop this company!!

    It is not much $$ missing, but think of all of the people who don’t even know this is happing to them!!

  1299. Shawn Brown Jan 28

    This is very much a scam. I too had the RESERVATIONREWARDS charge ($10) to my bank account. But not just this one, I was also charged &10 from another “WLI” company called SHOPPERDISCOUNT.

    I called the SHOPPERDISCOUNT number and spoke to a rep who after telling her that the charge was invalid, proceeded to tell me that she will cancel my membership and that after that she will tell me about the great benefits SHOPPERDISCOUNT has to offer.

    I told her that I also had a charge from another company with the same type of website. Without even saying the name of the company, she said she would also cancel the charge to RESERVATIONREWARDS.

    She said I signed up after purchasing movie tickets online at Movietickets.com and that it was very clear what I was signing up for. This is untrue. Why would someone buy two movie tickets online for $10 each, and want to sign up for two different companies at $10 each a month.

    She canceled both memberships as well as said that the charges would be reversed within 3 days.

    I also mentioned this website and how many people are having this problem, and because of that I don’t believe it is clearly noted that after purchasing the product that the buyer is also signing up for these companies. She then started in saying that they have MILLIONS of happy customers.

    Now, I have an overdraft charge of $40 to my bank account because I only use that account when I am going to make a purchase.

    SCAMM!!!!!!!! Please, someone needs to stop this company!!

    It is not much $$ missing, but think of all of the people who don’t even know this is happing to them!!

  1300. Shawn Brown Jan 28

    This is very much a scam. I too had the RESERVATIONREWARDS charge ($10) to my bank account. But not just this one, I was also charged &10 from another “WLI” company called SHOPPERDISCOUNT.

    I called the SHOPPERDISCOUNT number and spoke to a rep who after telling her that the charge was invalid, proceeded to tell me that she will cancel my membership and that after that she will tell me about the great benefits SHOPPERDISCOUNT has to offer.

    I told her that I also had a charge from another company with the same type of website. Without even saying the name of the company, she said she would also cancel the charge to RESERVATIONREWARDS.

    She said I signed up after purchasing movie tickets online at Movietickets.com and that it was very clear what I was signing up for. This is untrue. Why would someone buy two movie tickets online for $10 each, and want to sign up for two different companies at $10 each a month.

    She canceled both memberships as well as said that the charges would be reversed within 3 days.

    I also mentioned this website and how many people are having this problem, and because of that I don’t believe it is clearly noted that after purchasing the product that the buyer is also signing up for these companies. She then started in saying that they have MILLIONS of happy customers.

    Now, I have an overdraft charge of $40 to my bank account because I only use that account when I am going to make a purchase.

    SCAMM!!!!!!!! Please, someone needs to stop this company!!

    It is not much $$ missing, but think of all of the people who don’t even know this is happing to them!!

  1301. Jerry Jan 28

    I just found out this monthly $9 charge by WLI*RESERVATIONREWARDS has been on my statement for 11 months. As other friends here, being victim without awareness.
    Have sent email to their customer service for refund in 2 days. If they don’t, I will call my CC to dispute.
    Concur with everyone who wants to stop them, how can we do that? Obviously reporting to BBB and FTC did not stop them, or yet?

  1302. Dave Jan 28

    I just called the 800 number and talked to a very nice lady named Mia. I asked how they got my CC # and she said it was thru FTD.com. I asked for them to cancel and she did, I then asked for a refund and she said she could cancel this month only. I then asked for last months refund which she quickly said okay to. She gave me a conf. # and hopefully it will go thru with the $20 refund. THANKS FOR YOUR VERY HELPFULL WEBSITE.

  1303. Trev Jan 28

    Aug 7, 2006
    I only found out about this scam because we stopped using our very busy card entirely, and WLI kept charging. It’s been going on since Oct 2004 from ebgames. $189 for 21 charges.
    I’ll post again if they keep to there promise to refund in 3-5 days. Ebgames is going to get a call next.

  1304. VLSK Jan 28

    Same problem here. This has been going on for almost 2 years now. I have a travel rewards program on my credit card and I thought the credit card was charging me for that..always meant to call them and find out but never got around to doing it. Today I saw another charge from my credit card guys for the first time and another charge for $7 from WLI. That’s when I figure something was wrong. Called them up and apparently they got our name from PriceLine.com. These guys definitely need to be sued ..although they said they would refund the entire amount 200+ bucks in my case in 3-5 business days after initially saying that they would refund only the current month’s charge. I am pretty sure they make a lot of money on the interest that they get on the collective amt.

  1305. joe Jan 28

    I signed up knowing what I was doing. I read everything and it clearly told me what was going on. I am still a member and I am greatly enjoying the benefits

  1306. vicki Jan 28

    to joe (the last joe that posted): Joe I’m glad you’re happy with your service but you are literally one in a million!

  1307. vicki Jan 28

    Ms. O’Reily,

    Once again I am going to refute your assurances listed in your various postings.

    1. I have already disproved your claim that complete telephone numbers “are always printed on consumer bank statements.” After presenting contrary evidence to you, you say “it is our understanding that numbers might not be complete on online statements.” Once again, I proved you wrong because I was looking and typing from my printed bank statement which was received via USPS.

    2. “If you contact us at the following address, we will respond to your directly.” Surprise, Surprise….false. I sent 4 emails to your organization at the email address YOU provided and guess what…. NO RESPONSE. So I suppose the real answer is your organization responds when it chooses to.

    In light of just my experiences, I can assure you that the comments posted on this blog have most assuredly been earned by your organization.

  1308. Anonymous Jan 28

    Charged on a card from ordering flowers: FTD.com , eleven a month for seven months.

    I cancelled that only to find charges on my new credit card.

    CLASS ACTION seems to be the only way to stop it. No one will be able to go it alone at ten a month, but this is maddening.

    Add me to the class action if anyone takes it up. Donna B.

  1309. Eric Jan 28

    Add another to the list. Charges back since July 2005. States will refund but cant believe this is legal. Forwarded information to the Metro paper for article topic.

  1310. Dianne Jan 28

    Glad I check my statement on-line often. We had two $10. charges – WLI Reservation Rewards & WLI Shopper Discount. Called them and the very nice lady said it would be cancelled right away and we will get our $20. credited back to our acct. I asked her what web-site put us in their “club” and she said it was movietickets.com.

  1311. blythe Jan 28

    i had the same thing happen to me. i purchased baseball tickets back in feb of ’06 and they said that when i purchased the tickets that i had “joined” but i know i didnt. so companies can pass out your credit card information now without you even knowing it??? that is an outrage. its august and i have been taken for $54 which is being refunded. (i hope).

  1312. Webloyalty Consumer Affairs Rep For Reservation Rewards and Shopper Discounts & Rewards Jan 28

    Dear Vicki:

    We’re sorry you haven’t received a response from us, but we haven’t received your emails. We’ve received emails from other consumers so I am not sure why your emails are not being successfully delivered to us.

    Please try to send your emails to us again. The address is consumeraffairs@webloyalty.com.

    Thank you.

    Sincerely
    Mary O’Reilly
    Consumer Affairs
    Reservation Rewards
    Shopper Discounts & Rewards
    consumeraffairs@webloyalty.com

  1313. Mike Jan 28

    I’m another outraged “customer” of WLI*RESERVATIONREWARDS; after discovering $10 charges on my credit card. After talking with my credit company’s fraud division and searching the web, I realize that I too have been unknowingly scammed. I contacted WLI*RESERVATIONREWARDS via their 800 number, was not able to receive a refund from their service rep, and so escalated the call to a “supervisor” who promised to provide a full refund of charges to my credit card and cancel my membership… We’ll see – it will be a few days before I will be able to confirm the fact.

    The “supervisor” I spoke with related that I had agreed to their service will purchasing movie tickets online from Fandango.com, and clicking on discount coupon – and that I had been receiving e-mails from ReservationRewards.com confirming my membership. I honestly don’t remember ever applying to their service and am not one inclined to click “OK” on pop-up ads… furthermore, I never received any emails from them nor utilized their service or received any benifit from them whatsoever.
    I’ve contacted a number of friends, family members, and co-workers to warn them about Fandango and similiar online scams since my experience. I intend to contact the BBB, my state’s Attorney General, and Fandango to express my experience with Reservation Rewards… I don’t intend to do any future business with Fandango or any other site which uses Reservation Rewards or its affiliates. Thanks for providing me the opportunity to share my negative experience!

  1314. Hong Vu Jan 28

    I got the same problem, purchased a watch online a month ago, did not formaly register to that com, today check credit account they charged me 10 bucks without any prior notification, I called them and complained about that they told that they will refund and halt that membership. Wait and see. I can not imagine they can charge me without permission and notification so easily.

  1315. Lamarr Jan 28

    Happened to me too, but the thing is they charged me 9 dollars to my checking account and I dont really keep alot of money in it. So they not only charged me 9 dollars but they even overdrafted my account of 30 dollars which I dont think I can get back.I’m a poor college student and that really hurt my wallet. I’m very upset right now and hope that they refund the overdraft that occured to my checking account. I really want to report them

  1316. Sabrina Jan 28

    I just realized a few minutes ago, when checking my account that the reservations rewards people took $10 out. I’m pretty hot about it,I signed up actually thinking it would be cool to get discounts on all the products and services they mentioned on the website, {which I cannot get to come back up to save my life}.It came up when I made a purchase on haband.com, Or I was automatically directed too it. I plan to call tommorow and cancel, I hope I don’t have to go through closing my account. Thanks for all your info.

  1317. Jason Jan 28

    I got scammed through campusfood.com as well. I have been getting charged $10 for about 3 months and I just caught it. I also signed up for the free $10 of campusfood money. Calling tomorrow to get it cancelled.

  1318. steve brooklyn ny Jan 28

    same here, ordering tickets through usairways.com, 10 buck charge. called res rewards and they cancelled my subscription and refunded my money. what a scam! it pays to closely check your bankcard statements!

  1319. steve brooklyn ny Jan 28

    same here, ordering tickets through usairways.com, 10 buck charge. called res rewards and they cancelled my subscription and refunded my money. what a scam! it pays to closely check your bankcard statements!

  1320. Maxime Archambault Montreal CAN Jan 28

    I got scammed after purchusing tickets from movietickets.com… with my visa

    12 CDN$

  1321. Vicki Jan 28

    Mary O’Reilly:

    How do you know you have not received any emails from me? I did not provide you (and have no intention of doing so) my email address or for that matter any means for you to know whether or not I sent email to your organization. However, I can assure you they were sent.

    More to the point however,is you still have not responded to the fact that complete telephone numbers are not printed on “offline” statements regardless of your numerous contrary assertions. The email issue was just another example of your erroroneous assertions on this blog which have been unconverted.

    I am quite satisfied with your handling of my matter. Why? Simple-you are providing more evidence that your company does not operate as you claim in your posts or on your website. Thank you for making it quite easy to establish these points! As more people continue to post on this blog it will hopefully educate more consumers leading to my ultimate goal of stopping your company from stealing any more information from unsuspecting consumers.

  1322. Miles Jan 28

    I am yet another victim of ReservationRewards’ scam. I don’t know how I wound up being “subscribed” but I noticed a ten dollar charge on my bank statement today and after checking realized I’ve been getting screwed for the past 6 months! I’m furious with the company and with myself for failing to notice this fraud. Thank you for creating this site, I hope eventually these bastards get theirs.
    MD

  1323. Chris Jan 28

    I got hit by this too. I was charged after signing up for webspace at http://www.dotster.com.

    We noticed the charge after the second month. They did say they would refund everything…we’ll see.

  1324. Steve Jan 28

    Same as the above list of complaints – mine was $10 for the last 3 months.

  1325. Bob Graustein Jan 28

    What a CROCK…I got hit from a food delivery service, claiming that I would save $10 on my next purchase! If I had been made fully aware of what the rebate really was, there’s no way I would have checked the box. This is outrageous that this has been going on for nearly 3 years without a stop to it. Please include this comment in any Class Action Suit in the future. Thanks for running this blog, I hope it makes a difference.

  1326. Randal Jan 28

    I just happened to look at my bank statement online today, and I notice a $10 charge from reservationrewards.com. Normally, I never look that close at my account, but for some reason this time it caught my eye. I googled the name and found this site. Upon further research, I found that I have been getting the same charge for at least the past three months. I KNOW I have never agreed to any bank draft or automatic payments other than Netflix. Thank you for having this blog out here!!

  1327. Buddy Jan 28

    This is almost Sept of 2006 and this is still going on.
    Again mine is just like everyone elses story. Probably through an online travel agency as I live in europ and my my stateside tickets one-line.
    How can we nail these bastards!

  1328. zafar Jan 28

    Same things Aug 2006,
    I am sure it happened for me through “JET blue” online ticket

    we Should stop this company

  1329. GILBERTO NOVELO Jan 28

    I have also being charged US$ 9.00 per month lately on my American Express card.
    I did use Reservation Reward once for a Continental e-ticket but never subscribed any program or else.

  1330. sean Jan 28

    I posted this bulliten on myspace but thought you folks might want to have WLI dba/ reservation rewards.com’s corporate phone number.

    Here is something that all Internet shoppers need to be aware of. I work for an e-tailer and have received several complaints, due to a crossed line in the IP phone system, from people about mysterious charges on their credit card statements. Typically these charge are $7-$10 and list “WLI Reservations Rewards” as the company that charged the account.

    Here is how this happens and how to avoid it. WLI (Web Loyalty Inc. dba/reservationrewards.com) partners with web retailers or the companies that process the orders, as this is normally outsourced. Then, when a person completes a transaction, a link pops up, on the site that the person is doing business with, offering “save $10 on your next order”. By clicking that link you are authorizing the company that you are buying goods or services from to release your name, email, and cc information to WLI which in turn enrolls you in there coupon membership service and charges you the monthly fee.

    Some of the websites that have this posted on them are Fandango.com, Priceline.com, Ubid.com, EBGames.com as well as many other reputable online retailers. This is not a knock against these companies as in some cases they are not even aware this is going on.

    If you or anyone you know has fallen victim to this call their corporate office at 203-846-3300. By doing this you are bypassing their call center, which should piss them off to no end.

    Please forward this to as many people as you can, I am trying to piss off the people behind this scam because this has wasted much of my time today.

    Lesson from all of this, READ THE FINE PRINT!!

  1331. silly Jan 28

    they were just charged me , I didnt notice that till $10 took out

  1332. yuiz Jan 28

    I was being the bad luck person since I find out that $10 charge for nothing. Actually that was not a big money but why do we have to pay for that stupid company. They took advantage me who not speak english well At first I was just ignore because I thought that was my bill But they keep charge me still $10 a month. What should I do?

  1333. David Jan 28

    I was just charged $10.00 from this company and am presently trying to solve this matter. I never received a letter about signing up for this service.

    What a scam!

  1334. Nick Jan 28

    currently dealing with the same issue, not very happy at all. This is BS that this sh*t happens. I will be taking care of it in the morning. $10 charge to my debit card, i never authorized. from WLI Reservations Rewards

  1335. Mohamad Jan 28

    I also realized that for the last three months. $10 were taken from my account. It is Geeks.com (computergeeks.com) who released my credit card info to them after my first (and last) purchase with them.

  1336. CHRISTY Jan 28

    Whoa!!Found this out today, Aug 21st,2006, WLIshopperdiscount has had me on their list for over a year!!IT seems to be easier for them on joint accts,because spouses usually figure it was their spouse who charged something.My $9 increments add up to a refund of $135!They sent me an email comfirmation and said 3-5 business days.If I don’t see the credit by then,I’ll be back to let you all know.Another one I found in my research has been taking $11 a mo for 8 mos now.It’s called UMG buyersedge-How would someone use benefits from a membership they aren’t aware of?They know this and therefore profit even more!Disgusting!!I raised heck and they didn’t really give me much of a fight atleast.Show me the money!

  1337. Anonymous Jan 28

    This company is robbing with out a gun. They got me for 11 months of charges. They should go to jail!!!!

  1338. Todd Jan 28

    Thank you for this site. I just saw the $10 charge. After googling the WLI*ReservationRewards, I saw everyone’s postings. Again, thank you. I called the number and spoke with Terise who very kindly stopped my “membership” and agreed to refund my money. It seems my wife was shopping at Chadwicks.com and after the transaction, the $10 Reward popup window opened it. She DIDN’T click yes OR no. She closed the window!!!! I guess they assume this is signing up for the “service”??????

    We will be calling Chadwicks and complaining. I told Terise that this was unauthorized and a scam. She insisted that the offer was made as clear as possible. What a rip-off!! They should all go to jail.

  1339. Yuki Jan 28

    Wow, I just noticed 2 $10 charges + another $25.59 (Musictoday.com — anyone else see this one or is it dfferent?) and I thought it looked sketchy… “reservation rewards” is a whacked out name, so I googled WLI reservation and found this site.. thanks a lot for the info, it’s too late at night now to fix it (2:30am) but hopefully by tommorow I will have my $$ back…

    if anyone organizes a class action and/or any legal action of any sort, I will be sure to help in any way possible…

    (ygyamada at gmail dot com if necessary)

  1340. Fran in New York State Jan 28

    I was caught in the same from ReservationRewards for three months before I could get them to stop charging me.
    NOW I have another spin to add: I started getting a slick magazine titled Blender. Boy did they miss the demographic on this one…couldn’t be less interested. I contacted the magazine and they told me the order had been placed by VALUEMAGS-ALLPOSTERS and they gave me the 800 number to stop it.
    Someone should file a class action suit. Thanks for the tip on Chadwick’s. I won’t shop with them in the future and I’m telling everyone I know about this.

  1341. Laura Jan 28

    I got scammed too. I didn’t even realize that I had 9 charges on my bill. I called the number and they said it would be refunded TOTALLY. Wish me luck. What a crock – I am stupid for not checking my account with a microscopic eye.

  1342. Maria Jan 28

    oh wow…i’m glad i could find this information on-line…just found the same charge on my credit card…apparently it’s been going on for 3 months now…i am currently on the phone w/ my credit card company trying to get it taken care of…thanks for the information everyone! GOOD LUCK TO ALL!

  1343. David Jan 28

    Getting charged $10 dollars for the past two months. Calling my credit card company.

  1344. Sonam Jan 28

    I can’t believe such thing exists. I bought movie tickets online one time, and that is how they told me I am associated with this darn people. I told them, I paid for my movie tickets and didn’t sign up to give $10/month to some scam artist. What can be done about this? It really needs to be stopped. I can’t imagine how many people are walking around not being aware of these reseravation rewards charges on their cards. It is truly disgusting.

  1345. ob Jan 28

    scammed via movietickets.com for $72. Full refund underway…

  1346. Joe Jan 28

    I also just had a $10 charge on my account. When I called they said it was from classmates.com. The lady cancelled my “membership” and issued a refund.

  1347. Dave Jan 28

    Yep, me too. I bought flowers for my mother at FTD.COM. I got a pop-up which held my interest a few minutes and kept clicking for more information. But it was a circular thing and you kept getting back to the beginning, so I just closed the window. I certainly never gave them a credit card number. It is clear to me that FTD.com gave them my credit card number.

    Isn’t this what class-action lawsuits are for?

  1348. Diane R Jan 28

    After discovering that we had been charged for five months, I contacted our bank and our State’s Attorney General. WLI*ReservationRewards told our AG that I had ‘signed up’ after buying movie tickets. They printed out pages of their sign-up procedure and claimed I had knowingly subscribed.

    As I was going through this, my son needed to buy tickets online for a movie at AMC. We sat together at the computer as he made the purchase, and when the window popped up for the $10 credit towards the next purchase (clicking that is how WLI* claimed I subscribed), he carefully avoided that button.

    Well. Tonight I looked at his bank statement. You guessed it. He is now being charged $10 by WLI* . There is NO WAY that they can claim that he subscribed to anything.

    I’m contacting the AG and the bank again tomorrow.

    Please. Everyone. Contact your Attorney Generals. This is beyond a scam. It is organized crime.

  1349. Joey Jan 28

    Same thing happened to my wife at allposters.com. I saw the charge, WLI*SHOPPERDISCOUNT – 800-889-8776 CT MAIL/PHONE, and figured my wife bought something. After months I figured out this was a recurring charge on the 21st of every month for $9.00. I called the 800 number to figure out who was charging me and proceeded to cancel the recurring charge. Then I did some research and found this site and figured out it was all a scam. I called the company again and told them I have never received a confirmation email, I have never signed up for this, and that I wanted a refund. They offered to refund my last $9.00 payment and I told them I wanted the whole 7 months worth refunded. ($63.00). They immediately said that they would do this. This is definitely a scam. Thank you for this site!

  1350. Ty Jan 28

    You saved me, found these scam artists taking money from my account through Fandango.com which I will never use again! Thanks for the info I think they are getting head shy because they refunded my money with no urging at all.

  1351. Duke Jan 28

    Got this when purchasing a preoder video game at ebgames.com . Needless to say I wont be purchasing from their site anymore. Called up the number. You have to be persistent, as my customer rep first canceled my account. I then had to ask for a refund and he only did the first month. After pressing him for the entire 6 months, he agreed. So make sure you dont hangup until you have all your time refunded.

  1352. Sherry Jan 28

    Thanks for the blog. I have had this charge show on my bank statement for several months and found this info via Google. I have contacted the company, the Ct. BBB and notified my bank not to allow any more charges. I can only assume this snuck in when I ordered plane tickets through Orbitz.com

  1353. Morgan Carlson Jan 28

    I sent this letter to EBGames.com today. Very disappointed in them:

    I’m not sure if you guys have dealt with this already, but I feel I should bring this up.

    After making a purchase at your site many months ago, I was asked if I wanted a ten dollar rebate coupon. I clicked on it for the heck of it, never thought about it again, and went on my way.

    So yesterday, I sign up for on-line banking, and I see a nine dollar charge to a company called Reservation Rewards. Looking back through my history, I see that this company has charged me nine dollars a month for a long time now. I looked up the company on the Web, and found that someone had created a page about this very phenomenon. Apparently, Reservation Rewards (a product of WebLoyalty, I believe) uses the ‘rebate coupon’ shtick as a way of slyly acquiring people’s credit card information and adding the small monthly charge, which most people probably don’t even notice. The ‘rebate coupon’ never asked for my credit card information, or mentioned the charge in any noticeable way. It simply stole the information from my EBGames purchase and went from there.

    This seems to border on illegal, and at best, is a very shady scam being perpetrated on thousands of unknowing consumers.

    I’m not suggesting that you guys are part of it. Lots of other Web sites are causing the same problem; it may be a function of the site management, and not your corporation. But in any case, it reflects badly on you regardless, and you may have tons of shoppers being bled by WebLoyalty because they shopped at your site. I got their contact information, and managed to both halt the charges and get my money refunded by being firm. I would suggest you inform all of your customers about these people, and take action against those responsible so they don’t continue to damage your reputation. I honestly don’t feel safe shopping at EBgames.com, and have since moved my purchases to Amazon. I’d prefer to support you guys, but not if my credit card information is being given out to borderline scam artists.

    Thanks for your time. If this is old news and you’ve handled it, please let me know.

    Morgan Carlson

  1354. Jinjun Jan 28

    on 8/12/2006, I also get a charge for nothing on my credit card bill for “WLI*RESERVATIONREWARDS 800-7327031” CT for $10.

    I am about to call now.

  1355. Lauren Jan 28

    Happened to me at allposters.com also. I luckily noticed the $10 charge to my account the first time it happened and when I called they were actually really nice and quickly refunded my money. Without your website I wouldn’t have known where to begin. Thanks! I hope we can get rid of the scam before they rip off many more people.

  1356. Erin Jan 28

    Ditto for me. Membership was started at Movietickets.com without my knowledge. $10 for three months before I noticed it. WLI says a refund for $30 will be issued within 3-5 business days, but not until I threatened to contact the CT Attorney General. We will see. I am sending this blog link to the CT Attorney General.

  1357. ML Jan 28

    I just realized this charge on my credit card, don’t know how long they have been doing it…any legal action we can take against these MFers?

  1358. VSalgado Jan 28

    I’ve just noticed a $10 charge two months in row from WLI Shoppers Discount. I’ve never signed up for this. I’ve already had the credit card company reverse last month’s charge and am preparing to do the same this month. I will contact WLI to cancel this alleged subscription.

  1359. Rick Jan 28

    Well, the harge as indicated adnauseum above just showed up on my credit card bill. I got snatched through buying movie tickets online at moviefone.com. They were particularly NOT-helpful..supposedly, I will receive a credit, we’ll see.

  1360. vinny Jan 28

    i got the same thing. There is a site to complain and I URGE EVERYBODY TO DO SO PLEASE. iT IS THE ONLY WAY TO STOP SCUM LIKE THEM!!!!!! http://www.ic3.gov/ will start the complaint process. It is a joint venture of FBI white collar crimes and internet crimes division.

  1361. Angela Jan 28

    Hi! It’s Sept. 5, 2006 (wasn’t sure when the most recent comments were posted) and I was slapped with the 10 dollars. I wanted to say that it is important that you call the 1800 number listed on your credit bill by ‘wli* shopper discount’ (1800 889 8776) and not only

    (1) cancel your membership through the automated phone menu BUT ALSO, at the main menu, press ’0′ to talk to an operator to

    (2) get your refund!! it’s quite easy. I didn’t even have to threaten to contact anyone. THe operator will verify your account and refund the ten bucks on request. The operator also told me how the charge occured (in this case, from accidently clicking a random link on inkgrabber.com.

    * I’m posting this right after talking to the operator who says the refund will appear within 3-5 business days. I’ll repost to confirm the refund on my credit card account.

    As has been stated on other forums and probably here… I will remind this is NOT inkgrabber.com’s fault, nor the fault of any other online merchant after whose transaction any of us encountered SHOPPERDISCOUNT.

    Good luck to all.

    Angela

  1362. Jason Jan 28

    I have been getting charged for five months now after buying tickets online at movietickets.com. I did some research online and came to find out that I was not alone. I called the 1-800 number listed above and threatened to go to the state attorney generals office. The guy on the phone quickly offered to refund me 50 dollars. Complete scam! Never again will I use movietickets.com

  1363. Melissa Jan 28

    We realized last night we were getting charged for this also. It’s been going on for 7 months and we just now realized it. Bleh. I called just a few moments ago and didn’t have too much trouble getting them to say they’ll refund all my money. I received an e-mail within a few minutes with a cancelation number and saying I would be receiving a full refund. I’ll post if I do get this refund.

  1364. Susan Jan 28

    I just noticed a $10 charge for the past two months from this WLI ReservationRewards. I googled them, found this site, got all the info, and called them up. They claimed I signed up for this via Classmates.com. (I know VERY well that I did no such thing) I was pretty demanding and very angry, and with out much trouble they cancelled the service and told me they would promptly send a refund. We’ll see. I’ll post if they do.

  1365. Mary Jan 28

    Add me to this growing list of those who have been “scammed.” When I called to question the charge, the guy immediately began apologizing and offering to discontinue my subscription. He informed me that I had signed up for this little “service” when I purchased something from LillianVernon.com. This type of phishing should be illegal.

  1366. AMac Jan 28

    Sept. 10, 2006, and I’m another mark who got suckered in by the WLI*ShopperDiscount scam. Thanks for the info on this blog. I was suckered through Lillian Vernon; a letter is on the way to the relevant parties, including the AG of my state.

    Of note, WebLoyalty’s operator cheerfully promised to refund past charges and stop adding new ones when I called 3 weeks ago. To date, they have done neither. So watch out when you deal with these scoundrels!

  1367. Tony Jan 28

    Add my name to list of suckers who got scammed. I called my bank chargeback and bipassed the company itself at first until my bank told me I needed to cancel with them as well. So I called and never spoke to a rep instead I used there automated service. 3 months of BS fees right back at you. Include me in the list of folks in California who want to get in on the lawsuit.

  1368. Bob Jan 28

    What a scam!! My wife bought something at Chadwick’s and the next thing I know we are paying $10 per month for nothing. I have disputed the charges and cancelled my ‘membership’. Shame on you, Chadwick’s!!!

  1369. Teresa Jan 28

    Adam, I would definitely give my support in a class action lawsuit against these “Rip-off Artists”! With all the complaints against this company, how is it that this company is still operating? Why isn’t someone in prison for this? This is clearly a rip-off scam and I only wonder how many other incidents go unreported (either people are too embarrassed to report it or just slough it off by saying it’s only $10). Whether it is $7, $9, $10…if they don’t refund the money, think of all the free money they are making off of unwilling participants.

    On 9/11/06, I reviewed my Visa Bill online to find a “WLI RESERVATIONREWARDS 800-7327031 CT” charge for $10, charged on 9/4/06. This charge was posted exactly 1 month after I made an online purchase through http://w