WebLoyalty.com aka WLI*ReservationRewards Is A Scam
Update August 9, 2009: Absurdly high number of comments and hits on this page. The latest is reported in this CNET article.
Update March 8, 2009: 2,653 comments. Plus, there has been a settlement of the class action lawsuit: Webloyalty Settlement.
Update September 13, 2006: Webloyalty… sued.
Update May 7, 2006: I get a lot of email asking me “how do I get them to stop charging me?” My entry below, and about 1,000 of the comments, tell you how, but here’s the short version: call 800-732-7031 and tell them you want all your money back. Do not give up until they refund all of it.
Update July 25, 2006: Nearly 1,300 comments and counting…
I recently noticed a charge on my credit card bill for “WLI*RESERVATIONREWARDS 800-7327031” CT for $9. I had no idea what the charge was, so I called 1-800-732-7031 and finally figured it out. Below is a slightly edited letter I’ve sent to the Massachusetts Attorney General Consumer Protection office. If nothing else, I hope this weblog entry shows up on a search for this company, the phone number, or Vincent D’Agostino (the President of the company) and Mary O’Reilly (the customer service director). (My apologies to any Vincent D’Agostinos or Mary O’Reillys out there who aren’t related to this scam).
On November 2, 2004, I purchased airline tickets from the website onetravel.com.
On my most recent credit card bill, I noticed a charge for $9 for a transaction on 12/2 posted on 12/5 for WLI*RESERVATIONREWARDS 800-7327031 CT. I had no idea what the charge was, and was certain I hadn’t signed up for any “reservation rewards” program, so I did a web search for the phone number for the item. Apparently, many other people have had the same exact charge for the same item without ever having ordered it.
I called the company to dispute the charge, and they insisted that I had signed up for some kind of rewards service when I purchased airline tickets. I insisted that I had never signed up for any such service, but they claimed they had sent me three emails confirming the service, which apparently is a monthly subscription for $9 per month which gives you discounts on some products or services online.
When I complained that I was sure I had never signed up for any such service, they said that they had “millions of satisfied customers” and that the complaints were just a few.
Since I maintain my own mail server, I was able to search back over the last 60 days of mail logs, and there was no record of any email originating from this company. Even if such an email had been caught by a spam filter, it would still show up in the mail log. I am thus certain that they never sent any confirmation emails.
Finally, I threatened to contact my state attorney general, and at that point they agreed to refund the $9 and cancel my subscription.
I checked the Connecticut Better Business Bureau website for this company, which goes under a dozen aliases, and saw that there have been many complaints along similar lines.
I am a computer programmer and intellectual property attorney specializing in Internet law, and thus I am not a naive Internet consumer—while I realize that some people may accidentally sign up for services they didn’t intend to purchase, I am certain that I never did this. I believe this company is operating fraudulently, and their “millions of satisfied customers” are people who do not scrutinize their credit card bills carefully, since a $9 charge is easy to miss.
I would like the Consumer Protection division of the Attorney General’s Office to look into this problem as I am sure it affects many Massachusetts Citizens.
Please don’t hesitate to contact me for more information. The Connecticut Better Business Bureau also lists the following address for the company in question:
Webloyalty.com, Inc.
101 Merritt Seven, 7th Floor (Corporate Offices)
Norwalk, CT 06851
This doesn’t speak very well of onetravel.com, although I hear expedia.com and other providers have similar dealings with webloyalty.com.
I’d like to think the web could ultimately prevent more fraud than it enables, but at this point I think the prognosis is bleak. Leave a comment below if you’ve had a similar experience with this company.
Update: This site includes dozens—maybe hundreds—of reports of the same problem with this company.






Tina Saitova Jan 28
I just got nailed by the same scam. We called the number associated with the charge and they agreed to refund the money and halt any future charges. The “customer service rep” continued to insist that I had received emails when I had not. She also claimed I had typed in my email addy several times which was completely false. This scam stinks and if these messages get forwarded to the attorney general or someone please include mine.
danielle Jan 28
wow i cant belive this i just noticed these same charges on my account and only noticed because it made me overdraft in my debit account. i called the bank and they told me that it has been going on since july thats $54 that they have talken with out me knowing i have no idea where they got the info tho i always shop through paypal but makbe that is the problem all i know is that this needs to be stopped it is wrong.
Anonymous Jan 28
Scam Artists
Emily Jan 28
I just recently noticed that I’ve had two $9 charges from WLI*RESERVATIONREWARDS – 888-6885995, MI. This didn’t start happening until I purchased my textbooks online!?!?!?
DDC Jan 28
Adam, you should file a class-action. $$$
John Jan 28
Same deal with me WLI*RESERVATIONREWARDS showed up on my credit card statment with out my consent. Interesting there was no phone number associated with the charge. My credit card company refunded my money and set up a dispute with the account. Much nicer dealing with the credit card company.
Robin Smith Jan 28
Wow, I can’t believe they are doing this to so many people. I have had a 9.00 charge on my ATM/Mastercard for the last few months. I just thought my husband had gotten something. Since 9.00 is not a very large amount, I kept forgetting to ask him about it, until today. We too, have been ripped off! I am about to call now. Thanks for this webpage.
Bruce Jan 28
We run a small business, and when reconciling our bank statement I noticed the same $9 charge. A search for ReservationRewards brought me to this site. A phone call to the 800 number yielded a promise to have the account credited within 2 days. The only out of the ordinary purchase we had made on line just prior to the unauthorized charge, was for a training seminar. I wonder how much of the $9 they get?
Cathy Jan 28
I recently noticed that I was being charged $9.00 a month on my statement and had seen it for several months but I just figured it was something my husband was buying but then I noticed it was the same date every month. I called the phone number and asked them how they got my info and what I was being charged for. The said I sign up for something through my email. I never did such a thing. Be careful this is a scam.
Matt Jan 28
Thanks for putting this up. I just got off the phone with these guys. They claimed they “were making an exception to the rules” when they refunded 4 months worth of charges to me. I asked where they got my CC# and they claimed it was from ebgames.com, a site I sometimes buy stuff from. I’m filing a complaint with the Connecticut Department of Consumer Protection and will be taking the issue up with ebgames.com customer service and perhaps the Pennsylvania Bureau of Consumer Protection if that doesn’t work out well.
joseph Jan 28
this morning, while setting up a payment for a card i only used to consolodate two cards for lower interest, i found a charge for $9 for WLI. i checked recent months and found an identical charge two months ago that had gone unnoticed. thank you adam, et. al. for the information.
James Jan 28
I called the company and they dared to tell me that they will make an exception for me and refund me the money. When I told them to please not tell me this because this is what their company is based upon, the lady raised her voice on me. They should throw in jail not only the owner of the company and CEO, but all the employees who are lying over the phone and losing their integrity for a monthly paycheck.
Thank you for putting this on your website. It was greatly appreciated.
Jeff Jan 28
I too recently noticed a $9.00 charge on my card and while surfing for the site ran across this site. When I called thier toll free #. they tried to tell me that I signed up with them after bidding for an item at UBID.com
Ken Lin Jan 28
I had the same scam. My credit card was charged a $9 on 12/27/2004. I called WLI*RESERVATIONREWARDS 800-7327031 CT and they agreed to refund the money and halt any future charges. The “customer service rep” claimed that when I won a bid from priceline.com, I had typed in my email address several times which was completely false. This is totally cheating and I never joined or was willing to join their membership. If these messages get forwarded to the attorney general or any other attorney please definitely include mine.
1/4/2004
DCox Jan 28
I just had the same scam happen to me also. The same $9 charges each month. We contacted them yesterday and they said that they would credit back our money and cancel the future charges. This morning, I checked my bank statement online and they had charged it again after i had spoken to them. Can you imagine how much money they are making off this scam? I’m sure that they are thousands of people who use such sites as ebgames.com and the various online travel sites each day…multiply that by $9 a month….that is one incredibly lucritive scam. This company needs to be stopped.
Lydia Jan 28
Can’t believe it! I just noticed this monthly $9 fee with WLI*RESERVE 800-7327031. I don’t know where it is from! I searched this number on-line then found this webpage. Thanks a lot! I realise it’s a scam. I think it maybe happened after I purchased a book on amazon.com in October 2004. I will call them tomorrow morning to get my money back and cancel this subscription! This company should be stopped.
George Jan 28
Same here. What a shameless company that it. Or we should describe those as criminals. They definitely should be stopped right now.
Ian Barefoot Jan 28
I just found the exact same charge on my online banking statement CHECK CRD PURCHASE 01/01 WLI*RESERVATIONREWARDS 800-7327031 CT this is the second month they’ve charged me $7 and I just now caught it, so naturally I plugged the name into the search engines and found this site. I haven’t even purchased airline tickets in the last year.
KR Jan 28
KR Jan 28
SAME SCAM WAS PULLED ON ME WHEN I CONDUCTED A PURCHASE AT E B GAMES… I AIN’T DONE WITH THESE TOILETS, TRUST ME…
sketchelement Jan 28
Was WLI Reservations the actual company from which you purchased your airline tickets? Seems to me that if not, the airline ticket dealer could be partially blamed for either their lack of sufficient security or for partnering with such a shady company. Based on other comments, it seems that other folks have seen this charge when making purchases from different vendors — I wonder how in those cases WLI Reservations is able to capture CC numbers.
Lydia Jan 28
Can’t believe it! I just noticed this monthly $9 fee with WLI*RESERVE 800-7327031. I don’t know where it is from! I searched this number on-line then found this webpage. Thanks a lot! I realise it’s a scam. I think it maybe happened after I purchased a book on amazon.com in October 2004. I will call them tomorrow morning to get my money back and cancel this subscription! This company should be stopped.
Kerry Jan 28
Hi… I recently encountered a problem with this company but I got to the bottom of it, and thought I’d share what I found out.
I’m actually on the other end of things… I have a web store, and one of my customers saw this $9 charge on her credit card statement. When she called to find out what it was, they told her she’d signed up for this rewards program via MY website. I, of course, was appalled, could not imagine how that could be true (thought maybe they had hacked into my servers??) and so I called the folks who provide our secure credit card processing (www.virtualcart.com) to see if they could shed any light. Turns out, they were 100% aware of the stupid thing… in fact, they signed up for it.
Here’s how it works – shopping cart providers (like VirtualCart) have an agreement with this company (Webloyalty, aka WLI Reservations Rewards) whereby when a customer gets to the confirmation page of a transaction in a store that uses a VirtualCart shopping cart, they see a little box saying: “Your purchase is complete. Click here to claim your $10 Cash Back Reward on your next purchase!”
It looks, for all intents and purposes, as though it’s part of the store that you’re on but underneath the “Continue” button that you can click, in small print, it says “By clicking above, you can claim your reward from the reward provider, Reservation Rewards.” It basically banks on the assumption that customers trust the site they’re on, THINK they’re getting $10 back from that store, and so they click on it. Once you click on it, it pulls your credit card information from the site you just used, and signs you up for this “Rewards” program. It’s the most godawful scam I’ve ever heard of, but as I said, the people providing cart services to vendors have CHOSEN to be part of it (although, in my case, as I suspect in many, without the vendor even knowing!!). When I spoke to my shopping cart provider, they were quick to tell me that they thoroughly researched this program, that places like Yahoo and Expedia all use it, etc etc. I then had to formally submit a request for them to DISABLE this stupid thing on my web store (I couldn’t even do it myself through my control panel).
It’s a pretty hideous scam, but that’s how it works. Hope this is helpful…
Kerry
FL Jan 28
I was just caught by WLI. I was wondering why this scam hasn’t been stopped since complaints started in September 2003!
beve Jan 28
happened to me in fast i am on the phone with them right now….i never signed up for this i ignore those cracker emails they cancelled it just now what a rip
ANN Jan 28
THEY’VE BEEN GETTING ME FOR MONTHS. jUST GOT MY BANK STATEMENT AND THE $9.00 CHARGE IS STILL BEING TAKEN.PLEASE USE ME ON YOUR LIST OF RIPOFFS. PLEASE TELL ME WHAT TO DO. I’M DOING ALL I CAN TO STOP THIS SCAM. TELL ME WHO ELSE TO CONTACT. SOMETHING NEEDS TO BE DONE NOW!!!! THANK YOU KERRY, I THINK THAT HAPPENED TO ME.
Oscar Guilamo Jan 28
That happen to me. I was checking my credit card as a routine to control the expenses, and BINGO, I found the WLI Reservation Reward just charged into my account. As you said “a very small fee “$9″ times 1,000,000 card holders will be an impressive $9,000,000 charge” I call the bank to stop the fraudulent payment. Hope with this information I get the result done faster than ever. In Other hand, check for the JFYONLINE who is doing charged for $80.50 using authorized electronic checks, that also happen to me yesterday.
Barb Jan 28
It’s January 2005 and I noticed we’ve been billed for almost a year! I also thought it was something hubby signed up for. It happened when we made hotel reservations online. I am calling both the CC company and WLI today! How disgusting. I don’t expect all my money back. :(
Lea Jan 28
The same thing has been happening to me . I was told on the 800 number for my bank that the only way to stop this was to get another Debit Card … I did but it still went through on the old number . I called the 800 for WLI but was asked to give a member number or a Credit Card Number .I have never seen a member number and was hesitant to give a credit card number .
moses Jan 28
me too $9/mo charge on my cc since 6/04.
i’ve filed disputes on each of the charges with my cc company, hope refunds aren’t a hasel
Don Jan 28
I am currently serving in Iraq, have been for 4 months, and noticed that I have been recieving charges from WLI for $7 (am I a lucky one to get off so cheap?). I have gone to their webpage with an unloaded weapon—you see, you have a logon & password to see “your” account information. Beings I did not know I was a member, needless to say I do not have that info. So I e-mailed them my name as it appears on my credit card, told them to cease, desist & refund….. Hoping for the best.
Robert Campbell Jan 28
I also saw this $9.00 charge on my bill. We live in Utica , N.Y. The only differince was in the phone number.
They did not have the 31 at the end. Thanks to your posting on the web we found the End of the number. We called and found out that when my wife ordered her coat this was there. On calling they said they would take it off, as we said we did not want any thing from them. I will come back here and let you know what happnes.
TJM Jan 28
My information was hijacked through http://www.ebgames.com using the Coke $10 discount for ESPN video games. It is unfortunate that this “feature” exists but I called and they were happy to cancel and refund the previous charges.
Good luck
Vivek Jan 28
I have been a victim of this scam as well. I called my credit card company to dispute the charges but nothing much has happened after that. I wonder whom to call to get this canceled.
DHS Jan 28
Found two $9.00 charges to my credit card today. Called the number you gave and to cancel membership a recording asked for my membership number?(I’m not a member that I know of) or credit card number!!! No way! I recalled the number and got a representative and when she asked how she could help I said I wanted to get out of the scam you’re pulling- the line went dead! I’ll report it to my credit card company and let them handle it.
Jennifer Christopher Jan 28
I was just checking my debit log and found this charge for $9 from some company. Apparently I signed up when I was shopping online from Lillian Vernon. I was charged for $4 months. I never got an email or anything. Is this legal? I know it’s $36 but it is the simple fact they have access to my account that upsets me. Anyone can email me at mjcc_auctions@mac.com with any info . Thanks and hope to stop the madness. Jen
KDM Jan 28
Adam, first of all, thanks for posting this information I’m glad to see I’m not alone. I too was surprised to find 2 charges on Credit Card just yesterday from this so-called company. My Credit Card company was sympathetic and said that it shouldn’t be a problem getting the charges refunded. When I called these crooks, Tim the representative I spoke with, insisted that “someone” signed up for the service from AccStation.com. It took me a while to realize that I had made a small purchase from this site 3 months ago as a result of an Ebay winning bid. However, I never knowingly signed up for any so called “service” when I paid for the item. All I know is that if I used someone’s card without his or her knowledge it would be called “Theft” and I would be prosecuted for it. How are these people getting away with it?
/Kevin
James Fraser Jan 28
Same thing here. I called and they did say that they would refund all of my previous charges. I received my latest statement on 1/13/05 and $9.00 was credited to my account. I’m not sure when these charges began and I unfortunately don’t keep very good records. I intend to check with my credit card company to see if any more money is owed to me. I am a Massachusetts resident and had intended to contact the Mass. Attorny General’s office. But it seems as though because these people are operating from several different states that this might be a matter for the U.S Attorney General’s Office.
Jim Fraser
Mark Jan 28
Certainly a lesson learned .. I arranged a conference call with my credit card representative and WLI. The representative was very familiar with the WLI memberships and how the whole “failure to read the fine print” gimmic works. The representative indicated that WFI has been very responsive to canceling memberships and crediting past charges. I’m embarressed to say that the $9.00 charge has been on my account since September ‘04! I requested a credit for the full amount (on advice from my representative) and WFI agreed to the full amount plus membership cancellation so we’ll see if I actually receive a credit back to September. Be sure to be very specific on your request for credit for ALL charges, have them repeat the dollar amount to be credited to you, and request a confirmation number for the transaction. I believe that I missed the fine print when purchasing movie tickets from Frandango.com which I will no longer do business with nor recommend to others.
Chris Jan 28
Thank you for the information. I knew I did not sign up for any “reservation rewards” and I know I have definitely not used it. They have been charging my credit card for months. I get to start dealing with this first thing Monday morning. WHAT A SCAM. I hope I can at least get some of my money back.
Charles Jan 28
Had the same thing happen.Had no idea how they got my credit card #,sounds like a big scam going on or computer hijacking.
Bob Jan 28
Same thing here…
Ainsley Jan 28
classmates.com is the site that ripped me off. I emailed them and let them know that they were being used as bait for this scam. Maybe they will cancel their business membership with them…or not. If you guys don’t get your money back, file a complaint with the better business bureau. That’s what I did.
Maria Jan 28
I just discovered the charge as well, I’m glad someone made this site it is very helpful. Has the better business bureau helped in any way? Have they shut down the company? If they haven’t why can’t they shut it down?
Rebecca Jan 28
Same thing with me, 9. charge out of my account. How violating.
James Jan 28
I had the same thing happen. Seems I spend too much of my little free time dealing with all sorts of scams w/ credit card fraud. Is there not public fraud protection from our government or do they just make a few campain contrubtions and get away with it.
James Jan 28
I had the same thing happen. Seems I spend too much of my little free time dealing with all sorts of scams w/ credit card fraud. Is there not public fraud protection from our government or do they just make a few campain contrubtions and get away with it.
Chris Jan 28
I called Reservation Rewards at 800-732-7031. They are extremely polite. They cancelled my membership without a problem, then tried to give me a one month refund. I told Talasha that I knew how the scam worked, and wanted a full refund. She was more than happy to issue a full refund (we’ll see). I can only imagine how many people are being charged without realizing it. There must be quite a few, for them to issue refunds so easily.
Larry (Wisconsin) Jan 28
I can’t believe that I’ve been hooked for the same $9.00 charge for the past four months! As several have said, this is one of those small charges that is overlooked, thinking one of us charged something the other didn’t know about. My wife finally caught it and asked what the $9 charge was for. I had no idea. I called WLI and demanded they refund our $36 immediately, which she promised to do after a few minutes of haggling. She at first said she would cancel our membership with no further charges but when I insisted I wanted a full refund she said they would make “an exception” in my case since I was so angry. We’ll see if we get it. If not, they’re getting another phone call with another call being made to the Wisconsin Dept. of Justice. Thanks for the heads-up!
D in Ohio Jan 28
I too was scammed – apparently after placing an order with Lillian Vernon. I do remember clicking to receive $10 off on my next order (as the operator John #58 from Reservation Rewards confirmed I did) and this is where the charge came from. He did say he’d refund my $9 and stop my membership. Thanks for THIS INFO, which gave me the background info I needed to pursue the refund.
Robert in Mass Jan 28
Exact same problem as desribed by everyone else – this showed up on 2 cards within the last year and I gave no approval for the charges. Save your statements – class action suit should follow…
L in New York Jan 28
I was also scammed however after having my bank trace the transaction number, it turns out it was Deep DVD Discount (website) that was charging me. After contacing them, they politely credited me for 3 months and cancelled my “membership”. Thanks to the valuable information posted on this site, I was able to take action and get my money back.
Jon in MA Jan 28
Thanks for the info. It was helpfull to read all your postings before I called them on the phone. We were signed up by a purchase my wife made @ Lillian Vernon.com. They seemed reluctant to refund the $9 charge, but finally agreed. Thanks Again.
Rebecca Jan 28
Second Entry… I called the company and they said it stemmed back from my order from Smartbargains.com. I received a confirm email of my termination from this company and am planning on emailing smartbargains.com to let them know of the problem.
Briana Jan 28
Thanks for this info. I placed a call and it turns out mine stems back from ordering movie tickets on FANDANGO.
Vita in NOVA Jan 28
The same thing happened to me because I shopped on the http://www.skinstore.com. I have called skinstore.com and let them know how disappointed I am that they would associate themselves with such fraud. This web page was very helpful. Thanks.
Vita in NOVA Jan 28
The same thing happened to me because I shopped on the http://www.skinstore.com. I have called skinstore.com and let them know how disappointed I am that they would associate themselves with such fraud. This web page was very helpful. Thanks.
Pnt in Westchester Jan 28
I noticed the same charge on my bill today and googled the company and found this web log. Thanks for putting this information online for all to see.
Gordon in CA Jan 28
Yep, me too another gets nailed with another BS scam. The difference between most of these situations and my is I never ordered any airline tickets for mine. I ordered once for a friend using his CC and I’m being billed to my Bank account for this monthly charge. How they got MY account infor is scary and I intend on finding out.
Sharra In TN Jan 28
I just realized this myself. For the past 2 months,they have charged me $9 and I too thought it was something that my husband had forgotten to tell me… I looked it up online to see exactly what it was and found this site and some others. I called the 888 number and first they told me that they don’t have a record of my name and email address…but if I gave them my cc# then they would credit my account. I thought that was sketchy, so I asked for something to fax them so they could do it and then I kept reading this site and then called them back, and guess what??? They found my info…imagine that! She said it was from ordering something from Lillian Vernon. So they cancelled it and are going to refund my money. What a scam this is… she said they same thing, that they don’t typically refund back month charges, but she will do it this time… blah blah blah…I’m going to see if I can find someone to be a whistle blower on the news or something for this company. What a crock!
Kate in STL Jan 28
For the past 2 months the $9.00 charge showed up on my credit card. Because the first one showed up before Christmas, I thought perhaps I bought something. However, I quickly assured myself that I had never contacted this company and they had never contacted me. This is fraud and it should be stopped.
Nancy in NY Jan 28
We’ve been billed $9.00 since Oct, four months…from a purchase at EB games in September. I spoke with a Brenda, who tried to just refund the $9.00 for this month…I made noise about how bogus this whole scam is and I’ve now also been promised a full refund, $36, even though it “…goes against their company policy, but they will make an exception in this case…”. She didn’t try refute anything I said, which is pretty revealing, and supposedly we will be refunded in 3-5 days….we’ll see
Joya A. Jan 28
I’m so glad I found this page. I just came home after being gone for a few months. I went through my bills and when I got to my bank statements, I noticed a consistant $9 charge on every 22 of each month. There was no phone number to call… nothing. I had left my bank account low before I left so now I went into the “red” with my bank. I’m calling them now. Thank you.
Callen Jan 28
I am so confused. I check my statment online almost daily so when i saw this $9 charge I was like “huh?” so i called the company and they said i signed up for a $10 off deal with Columbia House… but I didnt know they’d randomly start charging me! Have I been taken advantage of or is this my fault???
Jessica Jan 28
I too was stuck with this $9 charge from reservation rewards. I don’t know for how long this has been going on – I’ve only noticed it on the last two bills – I am checking into it on all my previous bills though. I was wondering is there ANYTHING we can do personally to get the current charge refunded (that has not been paid). And the ones I have already paid.??????
Nancy Jan 28
Yes, you can get your money back. Call them, either 800-732-7031 or 888-688-5995. Tell them you are “cancelling” and that you want ALL your money back…they will try to give you only the current month’s charge, but just insist that you want it all. They will then tell you that they’ll “make an exception just for you”…just like all the other exceptions they’ve made for most of the other people here who have posted…get the person’s name and a confirmation number…
Mark Jan 28
Well, Much to my surprise I received credit back to September ‘04. WLI kept their word by immediately crediting my account with 5 separate $9.00 entries. I would still recommend the 3-way call since there was absolutley no hassell with the credit request when approached in that manner. Good luck to all…..
Mildred Jan 28
I’m joining this group, I too was charged 9 bucks since sept. ‘04. Who pays attention to a small amount like this, it must have been something the spouse did, right…?
I just called the CC and the lady explained how to file a dispute claim.
I’ve looked through all your suggested companies you have done business with that might have lead to this but none of them was a name that I recognize and that intrigues me.
I have a website where I sell jewelry and I accept PAYPAL payments. I have not had any problems with customers so I assume they (Paypal) do not pull this kind of scam.
Will keep you posted.
Toke Jan 28
I have been charged 9.00 $ by WLI Reservation Rewards for the last two months. Like Mark, I suspect that they got my account number from Fandango.com – I don’t think I will ever buy movie tickets there again. The second time they charged me, I started wondering, and a quick google-search convinced me, that I had been victim to a fraud. I am going to talk with my bank tomorrow. Thanks a lot for for this webpage.
nat Jan 28
I had this problem today from an order I placed with Lillian Vernon. I actually was a little leary just from the popup and I printed it. I was glad I did I immediately new what it was and calles ASAP. They are refunding my money. I also emailed Lillian Vernon about this problem and gave them a copy of this link so they could see all of the complaints. In doing a search you find many many links regarding this scam. I hope everyone gets closer very soon.
Yong Jan 28
Same scam here. The first instance was in Dec. and it comes up again this Jan. I was very suspicious first time around, but tried (!) to ignore it. Now I think I had enough. It adds up the pain that my CC company is in Asia. Thank you for the posting.
Judi Jan 28
Today..1/31/05 My husband and I looked at our bank account statement and found a charge neither of us made ( We are very sure of this!) We contacted our bank who is now disputing that charge of $80.50 from JFYONLINE and the bank had given me thier phone # to call for my own investigation of the matter, How ever when i called it a man answers the phone saying that I had dialed a completly diffrent # than was shown on my phone at the moment.. grrr.. Ok I know a scam when I see one and this is really ticking me off!!! There has to be a way to protect ourselves from this type of fraud! I tryed to have any future charges to my account stopped but the bank said all they could do was dispute them as they happen. That’s not fair to us! As it sits we have no way to reach the company who charged us and we dont pay for anyting online so we know with out a doubt this was not our doing. these companys are tapping into our computers and stealing our info to do this and its just so wrong in so many ways. We all need to come together and bring charges against them. If anyone has a number or this company please send it to me (@-JParker0127@aol.com) so i can reach them. I’m not going down with out a fight!
Thanks for letting me vent my frustration over this matter.
Judi Jan 28
Up-Date… I have found that LandMark Clearance Inc. is the colletion company for the JYFONLINE company..(just for you communications) Interestingly enough though, Landmark is refunding me the charges. so they say.. their phone # is 972-239-2327 Ex. 47. I talked to a man named skip..lol what a name huh for a scam like this!. I have been through a lot to find this mess out and get this far.. now the bank collecting for this company is Wells Fargo their phone# is 1800-745-2426 for the ACH dept. This skip guy had the nerve to ask me for my bank account info and I told him sorry I cant give you that. We found this charge was done under my husbands name (who by the way never buys a thing online) Landmark says they are putting a stop on this account as well.. we will see about that …lol. I still feel we all need to come together though and bring a lawsuit against them for fraud! Lets shut them down for good so they don’t get away with this any more! I am still on the case.. I don’t give up easy and will find a way to go after them for fraud even if its on my own. Any of you who wish to join me with this can contact me and put fraud in the subjest area of your email so i can get to it faster. Thanks again and I hope the info I have listed helps some of you as well.
Larry Jan 28
I to have been scammed by this company as well as premier preminum com. and tellis com. I tried to cancel this charge a few months ago and they are still billing me for it. when you call up their number they say put in your credit card number. I am old and am really getting tired of all of these scams. We have contacted the attorney general and the f.b.i from the places where these originate and am going to do so on this one also. I am really tired of being ripped off.
Darlene from California Jan 28
I just got zapped on my credit card from WLI Reservation. My credit union gave me a contact number they found with the transaction so I called. They stated I had “signed up” when I used the Fandango website. They did not argue when I asked for a full refund and for my membership to be cancelled. Having been to this site it is easy to understand why they eagerly complied with my request. I can’t imagine the revenue they generate from all those who do not catch the monthly charge!!!
Randy Jan 28
Me too! Luckily I was scanning my bill for other items and caught this. I called them and they did say they will refund me. They had charged me for two months and after a little arguing he agreed to refund both. He said that I had signed up after ordering movie tickets online. I had never ordered tickets through the email address he gave me though. It’s my junk yahoo account I just use for spammish web pages.
s2v2 Jan 28
found this website trying to reconcile the company credit card charges. Thanks for the help, I called and felt a little uneasy with them asking me to enter my cc number. This is the second time this has happened.
Charlie Jan 28
Yes, I was scammed also. For Dec 2004 and Jan 2005, I was charged a monthly fee of $7.00 by WLI ReservationRewards.
I am glad that you have this site exposing this scam.
Jesse K. Jan 28
I was also scammed by WLI Reservation Rewards. Unfortunately because I use my credit card for a lot travel related expenses I didn’t catch the $7.00/month charge until 10 months after the fact! I have contacted the company and cancelled my account. I’ve also asked them for a proof of memebrship application otherwise I’m filing a complaint with the Consumer Affairs Office.
Mike W. in Maine Jan 28
Well, I can only reiterate what everyone esle has sais.. THIS IS A SCAM.. with a capital S..I just cought the charge after booking with ORBITZ.. Not going to do that again..
Andre Jan 28
Got scammed too… DEC/JAN05… My wife went to LilianVernon.com and all of a sudden charges for this rewards program and for some credit report service showed up in our credit card.. Each for 9.00 dollars.
rawah Jan 28
i just got charged twice.i didnt even buy anything online!!!!wonder why these people do these…….they charged me twice ,each for $10.00
Katie in AL Jan 28
Just wanted to add my name to the list. I noticed the charges on my credit card statement for the past 2 months and called the number listed to see why I was being charged. Apparently, I “signed up” for Reservation Rewards after making a purchase from Chadwick’s online. They have told me they would credit my account and cancel my “subscription”. Hopefully, that will be successful. I will also contact Chadwick’s to file a complaint. Adam, thanks for posting this information. I came across your website after running a search for this company. It has definitely compelled me to communicate to everyone else to beware of this scam!
Fitz in CO Jan 28
Thanks for the site and info. I bought a game for my grandson at EBgames online and got the $9 charge on my credit card this morning. Without this site I would never have found out which of the purchases I made online resulted in my “membership”. EBgames pretty much blames me for not reading the email they sent “within minutes” of my order. I probably bounced it as junk mail.
James K. Smith Jan 28
They got me when I ordered from a company in Kansas. There must be something we can do to get the legal authorities to stop these people and punish them.
Sara Jan 28
I just found out today. Thank you for having this website, so I know I’m not the only one. I still don’t know how they got my name, the only place I’ve ordered online from was Ebay, so I don’t know how they got my information. I thought someone had stolen my debit card, so I had my account frozen. I checked my online banking today and noticed the 9$ scam.
Jaime Alvarez Jan 28
What I have to tell them? just my name? to cancel the membership and have a refund? thank you
Mike Graham Jan 28
They got my wife also, I just called and cancelled and got all 3 months refunded (supposedly) .. the guy was less than easy to deal with until I mentioned that the attny general might be interested. Jamie, I gave them my last name and zip, from there he asked my first name, when that didn’t match I told em my wifes first name and he asked me to verify mailing address.
Sam Jan 28
I found the charge $9 charge from WLI. I called my credit card company since I did not feel comfortable giving my CC # to the WLI company over the phone. My credit card company called WLI for me, had them cancel the subscription and refund the charges. Very easy to deal with credit card company. WLI has automated service.
Hugo Jan 28
We were %*%&()_ too. I called the company and cancelled my “membership”. I will watch my statement closely. If they guts to charge me one more time, I’ll use my frequent flyer miles to visit their corportate office. It won’t be a pretty scene. Let’s unite and sue the hell out of them.
396NYC Jan 28
Ditto – 5 months of $7 charges on my Mastercard. What a bunch of ZEROES!! They are probably raking in $$ millions from all the unsuspecting peple out there who do not go over their monthly statements with a fine tooth comb…RESERVATION REWARDS, shame on you, you BIOTCHES!!
396NYC Jan 28
Ditto – 5 months of $7 charges on my Mastercard. What a bunch of ZEROES!! They are probably raking in $$ millions from all the unsuspecting peple out there who do not go over their monthly statements with a fine tooth comb…RESERVATION REWARDS, shame on you, you BIOTCHES!!
Scooby Jan 28
Just saw the same $9 charge on my account today. I have a feeling that they got my info from moviefone.com. After googling wli, i found this site and http://home.reservationrewards.com/Default.asp. I went there and got them to send me a password for my membership that I supposedly signed up for. I logged into the site and found a link to cancel my membership. They sent me an email with a canelation number along with saying that they would refund my $9. Its been an hour and it still hasnt shown up on my account statement so cant tell you how long this refund will take. Hope this helps bypass all the B.S.ing with WLI reps on the phone.
Dave Jan 28
Yep!!! Ditto on everything here. Not sure how I got signed up for this RIP-OFF, but they did the same to me with another site called Travel Value. You get pretty much nothing for $9.00 a month, or in my case $18.00. Using these links, I was able to get my password and proceed to the “Cancel my membership” page.
http://home.reservationrewards.com/Default.asp
http://www.travelvaluesplus.com/features/default.asp
Thanks Adam for putting up this page.
Hugo Jan 28
We were %*%&()_ too. I called the company and cancelled my “membership”. I will watch my statement closely. If they guts to charge me one more time, I’ll use my frequent flyer miles to visit their corportate office. It won’t be a pretty scene. Let’s unite and sue the hell out of them.
lemurballs Jan 28
This is horrible, but i guess legal. I just called buyerassurance and they cancelled my account. Just give them name/zip code and verify your email address. They are going to refund THIS months $7.00 charge. This is BS.
Bunny Jan 28
I had the same $9 charges appear on my bank statement and called the company. The lady was helpful, and didn’t argue about reversing the charges. I had bought clothes online through Jessica London’s site and she said I had signed up there. I DON’T ever go anywhere and don’t fly so I told her I was wrongfully billed for this “service” and I would take legal action if any further charges show up. I would like to go in on a class action suit if anyone is interested. These “small” charges cost me big-time as it put my account in an overdraft situation which I will never be re-imbursed for those charges!
Toke Jan 28
I called WLI reservation Reservation Rewards, and without arguing they promised that they would return my 18$ and cancel my membership. And they actually did return my money and send me an e-mail saying that my membership had been cancelled. When I called I had to key in my accoun number however, and I didn’t feel good about that. I just hope that they will leave my bank count alone now. The guy I talked to confirmed, that they had received my account number from fandango.com.
Taken Jan 28
I fell victim as well. I’ll have my credit card company reference this URL to see what’s been going on up to this point. Maybe, they’ll be able to make a bigger deal out of it than a bunch of individuals.
John Rip’d Off Jan 28
What a fool I am, found out I’ve been paying this B Sh*t charge for months! I didn’t scrutinize my bill as there are hundreds of monthly charges and this little $9.00 charge was un noticed. I called the company and closed the account through an automated phone tree. I’ll now attempt to dispute the charges and get some money back but it won’t look good as they’ve been charging this to me for months. What a SCAM!
rosa Jan 28
I can’t believe how many people have been taken by this scam I thought I was alone in this. Thank you for the info. it took me 2 months to notice my statement. Wish me luck, I will be calling them. thanks again.
Teresa Jan 28
This just happened to me. It was classmates.com that nailed me. It makes me angry. It had been going on for 5 months without me knowing it. Fortunately, my credit card company got involved and this company agreed to refund me the $50.00. Beware!
Aqil Jan 28
JFYONLINE got me too, Thanks Judi for all the information.
I will let you know how things have gone.
JOse Jan 28
It happened to my wife while using Joann.com. reservation rewards attempted to keep 27 dollars but we telephoned them at 1800 737-7031. I got the same story everyone got, and reservation rewards advised me that they would refund my money. I cancelled my debit card so not to take a chance that account could be use else where.
JOse Jan 28
It happened to my wife while using Joann.com. reservation rewards attempted to keep 27 dollars but we telephoned them at 1800 737-7031. I got the same story everyone got, and reservation rewards advised me that they would refund my money. I cancelled my debit card so not to take a chance that account could be use else where.
Ed Ohio Jan 28
I found this web site after finding a $ 80.50 charge on my checking account. The company JFYONLINE1 said they will refund it in 3-5 working days. I bet I never see it
Adam B. Jan 28
I had this happen to me. Today is 02/11/2005. Today I looked at my bank statement and found I was being charged by WLI*. I called the bank and filed a dispute, andthey were about to cancel my card when I asked them to hold off for a couple days. Then I called the 1-800 number for WLI and hit option #3 for “other questions”. A customer support guy named Steve told me that I had been signed up for 15 months, and that I got signed up while using Fandango.com. I told him to cnacel my account and that I wanted a refund. He offered me $9 and I said I wanted a full refund because I had never authorized this, and I was asking my bank to investigate. He said they “don’t normally do this” but agreed to give a full refund for 15 months x $9. We’ll see if I get it! I encourage anyone who gets hit by these scammers to push them for all of your money back!
KEA in Mass Jan 28
I was being charged on my credit card the past 6 months. I called my credit card to dispute but you should also called WLI. WLI told me that I ordered the service and I know I didn’t!!!! They said I accepted the terms after ordering a text book from the Academy of Dermatology Website. They claimeed that they emailed me the terms and that I accepted. They charged me even though I never got the email and never accepted the terms. I called WLI and they said they would credit my account. I will be watching for this credit on my account. This is so sketchy. It all originated from a pop up while I was ordering a book.
Second Timothy Jan 28
Another furious customer. I found the charge on my card before my bill even came by lookin online. I immediately disputed it as a Fraud and got ‘conditional return’ of my $9.00. I filed a complaint with the Conneticut BBB. Tried to file a complaint with the Conneticut Attorney General but have found that difficult to do.
I rather not be named Jan 28
My dad doesn’t read or write English, so I’m the one helping him with the credit card charges, I noticed “WLI*RESERVATIONREWARDS 800-7327031” CT, and I thought it was strange. My dad said he never purchase anything with $9.00. I call the phone number and cancel the program that my dad, supposely, joined.
JUDI Jan 28
To all… specially Aqil and edohio.. please contact me directly @ JParker0127@aol.com about the JYFONLINE company scam. We are putting together a class action lawsuit against them and need you to join us in it. even if you got your refunds as they said they would do.. I did but I am not stoping at that. They need to be shut down and jailed for what thay are doing to us all. I have more info for you when I talk with you. Thanks
JUDI
Ricky Williams Jan 28
I got charged by this company as well
WLI*TRAVELVALUESPLUS 800-8904892 CT But I had two charges for 20.00 a piece, I called and the lady(Gladys) found the charges and stated they will be refunded in 3-5 days.I will wait and see what happens, I will repost when the charge is refunded if it is refunded…
Emery Lane Jan 28
I got charged $9 on my credit card with merchant name of WLI*ReservationReward.co). I had not a clue what this was for. I called my credit card company and they got me in touch with the company and they cancelled the charge immediately. Apprently the charge was due to some earlier business with http://www.riverdeep.com (or Broderbund). I have no problem with the webloyalty folks at this time. I need to check into why this happened in the first place.
Lisa Packard Jan 28
Yep Me too!!! How can we stop this!
Margaret H McDonough Jan 28
I too have gota charge for 9,00 on my credit card account..I didnt sign up for anything and I had bought something from amazon .com I just called the people and told them I want the mpney back and take me off the list that I supposedly signed up for ..now I know its a scam I threatened them, I would get a lawyer ..and sue…
Bob Jan 28
I seem to have gotten caught up in a different type scam with Tellis.com. I have charges on my phone bill for an international call billed by a company called USBI on behalf of Tellis.com for $11.29. When I called UBSI to inquire a rep. told me it was for a computer connection. We have two lines and this was billed to the line we use for phone service not the one used for computer connections. When I explained and asked for a credit on my account the rep. told me I had to email Tellis billing, no address, no other help, said have a nice day and hung up. My phone company is sending back the charges and crediting my account for now but who knows if Tellis will send it through again?
Tom Jan 28
I didn’t remember signing up and got an email telling me I was about to be billed. So I went into the “account” and I found a good way to make things better for me. With a little practice, I surfed around and redeemed a bunch of coupons for restaurants and other random things, totally more than $9. Since WLI has to pay for things that are redeemed, I become more expensive to them if I use more than $9 a month in coupons. In some cases, the selection of where you can get discounts is limited, I used a zip code search and found some participating vendors. Its still questionable, but at least this way I save and they pay. Try it!
Mary Anne Jan 28
I, too, had noticed a $9 charge on my Visa bank. Thanks to this Website, I was able to call WLI toll free number. They said I signed up for their membership while buying Fandango tickets. When they told me they would cancel my subscription to WLI, I told them I not only wanted it cancelled, I wanted my money credited back to my Visa card. She said that wasn’t normal practice. I told her I had read all kinds of complaints on the web, and she agreed to refund my money. What a scam!
Jorge Jan 28
I bought movie tickets online on 1/8/2005 through MOVIETICKETS.COM, and clicked on an offer for a $10.- rebate on future purchases. That’s how MLI* got my account info. My February statement showed the first $ 9.00 charge. I was able to “CANCEL” my “MEMBERSHIP” by going to Reservation Rewards’ BENEFIT CANCEL CENTER following the trail from an E-Mail they had sent me at the time.
I contacted MOVIETICKETS.COM suggesting it would be nice if THEY had MLI* return my nine dollars, and I got a prompt response telling me practically that I am on my own, and explaining to me how by clicking on that $ 10 rebate offer I had actually signed on to my membership.
I just e-mailed them back informing them I will never use MOVIETICKETS.COM again.
Eric Jan 28
Been noticing this on my VISA account also and I been trying to find out what the hell it was since I never would pay for something unless I ordered it. Both me and my wife never heard of this WLI garbage and have been trying to find out how to cancel it. I guess I will have to call this number and argue with them. I think a class action lawsuit should be a better route..
Chad Jan 28
I, too, got nabbed by Reservation rewards via a Walter Drake order in December, 2004. In January, 2005 I had a $9.00 charge. While the person at the “800″ number credited my credit card for the $9.00 and canceled the “loyality program,” how they got my credit card number is a subject for discussion.
Evidently when I selected “Yes” to obtain a $10.00 off coupon for my next purchase, Walter Drake, Inc. forwarded all my information to Reservation Rewards and the $9.00/mo. charges started. I, too, checked the BBB in CT and found out R.R. was not a member. Little wonder.
Shannon Jan 28
I had this same thing happen to me. I just called to cancel it, which they assured me would happen immediately…yeah right. I got nabbed through my Classmates.com account. Needless to say, I will not be dealing with that particular website again. Thank you so much for making this page…I thought I was the only one and I was feeling very stupid.
Jorge Jan 28
Update: MOVIETICKETS.COM forwarded my email to Reservation Rewards, and they issued a $9.00 refund to my account. This has been a valuable lesson.
Thank you for this page. Thank you all.
Andrew Jan 28
I bought books for college on half.com and have been getting nailed by this scam for 6 months now. The customer service representative insisted that I signed up for the account, but I know I never did. I can see that many other people have the same problem with this
WillyP Jan 28
I got stuck with $10/month for two months. WLI* says they will refund the $20, and that I signed up through Hotels.com.
kyle Jan 28
Damn stupid scam, called my credit card company to complain, and they have tons of complaints against this bogus company. I called wli reservations, and their automated system lets me cancel. then I talked to an operator, and had them refund me. I clicked the link for the $10 reward, stupid stupid mistake on my part. Lucky these guys aren’t close to me or i’d stalk and hurt them one at a time.
Tim Jan 28
I have just noticed that they have been taking $7.00 out of my account for over a year. It is my fault for not noticing this earlier, but my suggestion is class action law suit
Tim Jan 28
I have just noticed that they have been taking $7.00 out of my account for over a year. It is my fault for not noticing this earlier, but my suggestion is class action law suit
Said Jan 28
I have just noticed that they have been taking $9.00 from my credit card. I will call them and if you need my signature for any law suit let me know.
Doug Jan 28
My Mother got caught on this scam when we purchased some VCR parts on line. The owner of the company advised that the link had been added on their shopping cart vendor “Americart” but they had gotten it corrected. This company has to be stopped. Their trick is to wait a month before charging the fee, which makes it harder for the victem to figure out where it comes from. I ain’t worried about law suits, I want prosecution of these theives. This wasn’t just me, but my mother also.
Amelia Jan 28
I just got this charge on this account. I’ll check and see how I can cancel it. How horrifying.
Amelia Jan 28
I just got this charge on this account. I’ll check and see how I can cancel it. How horrifying.
George Jan 28
I called their 1-800-732-7031 number, gave them my membership number and they refunded all of my money without any resistance. I simply said that I would like a refund and the person on the line said “It’s not our normal policy but we will make and exception…” Being polite with the person on the phone may have helped my cause. I suspect that they are so quick to issue the refund because they know that they are on or over the edge of legality and they want to keep this scam running for a as long as they possibly can.
George Jan 28
I called their 1-800-732-7031 number, gave them my membership number and they refunded all of my money without any resistance. I simply said that I would like a refund and the person on the line said “It’s not our normal policy but we will make and exception…” Being polite with the person on the phone may have helped my cause. I suspect that they are so quick to issue the refund because they know that they are on or over the edge of legality and they want to keep this scam running for a as long as they possibly can.
Nancy Jan 28
Your page was near the top when I googled “wli reservation rewards.” Thanks for exposing this. I just noticed an unauthorized $9 charge from “WLI*RESERVATIONREWARDS.CO800-732” (truncated) on my credit card acct dated the same day I made a purchase at Amazon.
Your commentary and the ones following led me to call my credit card co. immediately. The attendant urged me to let them cancel the acct and issue a new card to me because of this fraud. She said this happens every day and that hackers are likely involved, typically intercepting transactions from very popular commercial websites.
I will be filing to cancel the payment. This kind of fraud reportedly costs billions of dollars a year. She advised not to ever use a debit card online and whenever possible, call or fax the number rather than submitting it over the internet.
Thanks again for publicizing this! Hopefully you will get more hits than the actual website. I may follow up with a letter to my attorney general (right here in CT!)
George Jan 28
I called their 1-800-732-7031 number, gave them my membership number and they refunded all of my money without any resistance. I simply said that I would like a refund and the person on the line said “It’s not our normal policy but we will make and exception…” Being polite with the person on the phone may have helped my cause. I suspect that they are so quick to issue the refund because they know that they are on or over the edge of legality and they want to keep this scam running for a as long as they possibly can.
Elizabeth Jan 28
I don’t even live in the U.S. Im from Mexico City and I can’t do anything from here! I have to make a phone call to my local card service (that takes about 20 mins.) to ask for the refund of this charge… we need to do something!! and i’m sorry but I cannot be polite to someone that is stealing my money!!
Ryan Jan 28
Just noticed this scam as well going all the way back to July when I bought some movie tickets online through FANDANGO.com (guess that’ll be the last time I do business with them). I don’t even know what movie I bought these for. I think I only saw Farenheit 911 and Spiderman 2 last summer … but that was back in May. I called the 800 # to get a refund back for this scam. They gave me their spiel about how they can only refund the last month blah blah blah. I told them that I wanted all $72 back ($9 x 8 months) and if needed I would be happy to speak to her supervisor. The woman read her next prompted line telling me that she would “make an exception for me” and refund the full $72. I thanked her for not giving me a hard time about getting out of this scam, got her name and a reference #, and supposedly that’s it. I’m still waiting on my “confirmation email” about my cancellation and this refund. We’ll see if I get the money back.
Now to deal with my bank regarding this matter …
Jeanne Jan 28
I also found this charge but when I phoned the 800 number it is no longer in use. It is still the number listed in their website as the contact number.
J. Harris Jan 28
Add me to the list!! Upon closer examination of my credit card statements since December, I have been billed $9.00 for services of WLI. I just got off the phone with them and was told that I signed up for “money saving coupons” and such. I’m checking my statement very closely now, and I suggest everyone do likewise! I had to get very “blunt” with the representative and tell them that not only the so called “subscription” be cancelled, but refund all charges that incurred. I found this forum upon doing a search on the web, and am thankful for finding everyone here with the same concern.
Michelle Jan 28
ME TOO! I just got an overdraft charge on my check card because of the $9.00, i dont know where it came from or how it got there, i’ve gotten things from walmart online but never remember any WLI. I Never sign up for services that will take out of my account, I’m glad i found this site and i will also give them a call since it has their # on here. I hope these people all get busted and thrown in jail. thankyou for having this site!
Andrew Jan 28
Someone has to stop this. I’ve been getting this charge for god knows how long, and always forgot to check up on it. At least i know how to stop it now. THanks for the info.
Tom Jan 28
I just found a $9.00 charge on my credit card bill from these folks – charged on 1/27/2005. I searched for their website (and found this one!), but could not log in. Here’s another clue to their scam: I entered my email address and they sent me my alleged password – but it was a password that I had never, ever created. Don’t know if I’ve been getting email from them because my University has a pretty good SPAM filter and I no longer bother to check the ~75 SPAM messages per day that are deflected from my INBOX. Once logged into their site, I was able to cancel my “account” (which I never created) and they generously claimed to be crediting my account for the $9 they just billed me on 2/27/2005. I’ve subsequently requested a refund from the 1/27/2005 charge as well. Don’t know if they’ll do it or not.
Another upset and involuntary customer,
– Tom (3/4/2005)
Tom Jan 28
I just found a $9.00 charge on my credit card bill from these folks – charged on 1/27/2005. I searched for their website (and found this one!), but could not log in. Here’s another clue to their scam: I entered my email address and they sent me my alleged password – but it was a password that I had never, ever created. Don’t know if I’ve been getting email from them because my University has a pretty good SPAM filter and I no longer bother to check the ~75 SPAM messages per day that are deflected from my INBOX. Once logged into their site, I was able to cancel my “account” (which I never created) and they generously claimed to be crediting my account for the $9 they just billed me on 2/27/2005. I’ve subsequently requested a refund from the 1/27/2005 charge as well. Don’t know if they’ll do it or not.
Another upset and involuntary customer,
– Tom (3/4/2005)
Douglas Jan 28
I just found $9.00 charge on my credit card from WLI reservationreward and thanks that I found this website. I just got off the phone with them and they told me that I signed up with the reward few months ago and sent me few emails to confirm. I told them I found this website and I know it’s a scam so please cancel the subription and refund my money. This is funny. They agreed to cancel and asked my email address . !!! I said ” DUH ! you said you sent me 3 emails to confirm my membership and now you aked me for email address” ……….anyway it’s a scam. And I hope mine is taken care of.
Darcy Jan 28
I just noticed these charges when logging on to access my online banking. I called my bank and asked that they credit the charges back to my account, and they will once I fill out a formal complaint. The bank advised me it is a reoccuring charge setup to bill every 30 days so people beware! Cancel this with your bank ASAP.
March 5, 2005
Eyebee Jan 28
I have had this happen to, and I didn’t sign up for a $9 a month charge. People that know me, know that I never sign up for anything that promises me a discount if I have to pay money up front – certainly not when it’s not a definite saving. I’m just too cynical.
vladi Jan 28
This company charged me $10 since 5 month, but I never realized it on my bank statement. I canceld my bank account in january and just got letter from this bank with the $10 fee and additional fees….I am so upset…I called them and they told me that they are going to pay me back! I hope so…
Mike Jan 28
Add me to the list. There was a $20 charge on my most recent credit card from Reservation Rewards that I didn’t recognize. I checked in Quicken and found an identical charge two months earlier which I had not investigated. I called them on the phone and knew right away this was a scam. The lady on the phone immediately started reading long statements of legalese, and was unable to answer my question of what I had bought. The closest she got to a specific response was that I had bought “membership” in their program, and that it was somehow affiliated with classmates.com. As others have said, she said they had sent me multiple emails at the time confirming my alleged membership. I keep emails to a fault, especially concerning transactions, and also enter purchases into Quicken at the time they are made, and have no record in either of anything wtih this outfit. There is no doubt in my mind they are a scam.
None in theirs either, apparently. I just received an email from them saying my membership has been cancelled and the membership fee refunded. My guess: if you complain they give you your money back (credit to your card account), but are getting rich on all the people who don’t notice or dispute the charge. Scamsters!
Jeff Jan 28
I called 800-732-7031 and spoke to Charles. He said that I “signed up” in August of 2003 during a transaction on Fandago. I asked him to cancel my account and for a refund of all the charges. He said he would cancel the account and issue a credit of $7.00 to me CC account. So I said “I guess I didn’t clearly state what I want – I want ALL the charges since August of 2003 credited, not just one months fee credited.” He said – “Reservationrewards is a monthly fee based service, so all I can credit is one month.” I said – “Then I need to speak to someone there who has the authority to issue me full credit. May I please speak to your supervisor?” So then he said that he COULD issue me credit for the all 18 charges.
james Jan 28
i got caught by this scam also when i bought tickets from fandango.com. icalled the 180 # on my bank statement and was refunded the money and my membership canceled.
Mike Jan 28
I just cancelled over the telephone using the 800-732-7031 number but I sent an e-mail to their customer service first asking where the link was. Turned out to be through an order from Joann.com that we allegedly signed up for a 1 month free trial. I got a response from my message saying that all charges (started in Dec 2004) will be credited and the account is closed. I wonder how may people are getting ripped off every month???
Sam Jan 28
3/8/05
I just noticed the same $9 charge on my credit card statement. I called this company at around 6:30 PM and got the message that due to bad weather conditions, they are closed. But there was an option to cancel my membership. I going to wait till tomorrow and call again, because I just have to let out my steam…
I just can’t stand being scammed.
I’m just wondering why these guys are not behind the slammer yet. …..
Vita Jan 28
I just found $9.00 charge on my credit card from WLI*SHOPPERDISCOUNT 800-8898776 CT. Looks like the same company, couldn’t found anything about them on Internet :(
Did somebody have been charged by them?
Dave Jan 28
you guys are lucky with just $9. I was charged $30, but fortunately caught it the next day. It came about from Classmates.com (they’ll be getting an earful from me next). Anyway I called this WLI company (called Reservation Rewards) and cancelled my membership (which i never signed up for) and then told them id like my refund. They kept wanting to explain to me how it came about and i simply told them that I knew it came from classmates and now wanted my refund for a service i didnt sign up for. Now im told i’ll see that in 3-5 business days … we’ll see.
M L Jan 28
This has happened to me and All I got was a message.
I am interested in filing a class action suit against them. Is anyone interested? This is total manipulation, deception, and an invasion of privacy. They need to be stopped.
If you are interested or have any suggestions post it on this site and I will check back periodically.
M L Jan 28
This has happened to me and All I got was a message.
I am interested in filing a class action suit against them. Is anyone interested? This is total manipulation, deception, and an invasion of privacy. They need to be stopped.
If you are interested or have any suggestions post it on this site and I will check back periodically.
S>W> Jan 28
I too have just discovered I have been had $9.00 charged to my credit card for the last 2 months and too was told by the company I had signed up for a service I had never heard of and did not need.I contacted the company and was told my membership would be canceled.Only time will tell.
R.T. Jan 28
Ditto with the above – except that I was being charged since June last year! $72 that I hope is now being refunded…. I had to ask for the full refund, after they instantly offered to cancel and refund one month. I assume that they are now being super-nice to avoid a class-action suit.
Clearly they are
R.T. Jan 28
Fellow victims,
Check out this press release from webloyalty.com, operators of Reservation Rewards:
Webloyalty.com Achieves Record Revenues and Customer Growth in 2004
Subscriber Base Reaches 1.4 Million; Revenues Exceed $85 Million
NORWALK, CT. (January 26, 2005)- Webloyalty.com (http://www.webloyalty.com), a leading provider of online marketing and subscription services, today announced revenue information for 2004. Last year, the company grew its revenues by 56% to $86.2 million from $55.4 million in 2003. Webloyalty.com also maintained its momentum by growing its net membership to a current total of 1.4 million online members participating in its line of five subscription-based programs, placing the company among top subscription marketers on the Internet.
In 2004, webloyalty.com expanded its 75+ client roster to include such marquee e-commerce companies as Lillian Vernon, Classmates.com, Time-Life and Redcats USA, operator of leading catalogues such as Chadwick’s, Lane Bryant, and Brylane Home. E-commerce companies are increasingly realizing the benefits that membership programs, such as those operated by webloyalty.com, provide in terms of new revenues, and travel and shopping discounts and fraud protection for their customers.
“Since our launch in 1999, the key to our success has been our focus on delivering high-value services to our clients and their customers,” said Richard Fernandes, CEO of webloyalty.com. “We have grown consistently over the past five years and have been profitable for the past two years. Our rapidly growing client base demonstrates our leadership in online marketing programs.”
R.T. Jan 28
And finally… So it seems pretty clear to me how this works. webloyalty.com operates some “programs” to help their corporate clients make more money from their customers (you and me). For the ReservationRewards program, after an online purchase the client company (say Fandango, for example) sends its customer’s details to webloyalty (it’s “Partner”) who then sends the customer a chance to opt-in to a money saving deal. The customer enters an email address to register. Somewhere in the small-print this seems to give webloyalty the right to deduct a monthly fee. And the money starts rolling in!! webloyalty then pays a kick-back to it’s client, and everyone is happy. Apart from the 1.4 million customers it seems….
This is an intersting read:
http://help.yahoo.com/help/us/store/promote/promote-14.html
It seems that Yahoo Small Business Store offers it as a standard money-maker to their client companies.
After a little digging here is a list of alledged current and past clients of webloyalty.com – if you’re a customer of one of these businesses, you may have be offered this money-saving-deal!! haha…
1-800-flowers.com
americangreetings.com
classmates.com
coolsavings.com
half.com (part of eBay)
hotels.com
joann.com
kingsizedirect.com
lillianvernon.com
movietickets.com
myfamily.com
onetravel.com
orbitz.com
priceline.com
riverdeep.com
smartbargains.com
webstakes.com
Brylane Home
Chadwick’s
Lane Bryant
MapBlast
MyLotto
MyPoints
SandBox
Time-Life
Walter Drake
ZDNet
and, perhaps, amazon.com and expedia.com
Webloyalty sites are: travelvaluesplus.com, buyerassurance.com, reservationrewards.com, and pcprotectionplus.com
BEWARE!
Vita Jan 28
Below is email conformation I got from them right after I call them:
This notice confirms that your membership in Shopper Discounts & Rewards has been canceled as of 03/09/2005.
Your cancel confirmation number is: XXXXXX.
We have issued a refund of your membership fee. This refund will appear as a credit to your account within the next 3-5 business days.
Please let us know if your request was resolved to your satisfaction. All responses submitted will go to our Customer Service Director for review because your feedback is important to us.
If you would like to provide feedback, please click here.
Sincerely,
The Shopper Discounts & Rewards Team
customerservice@shopperdiscountsandrewards.com
1-800-889-8776
Vita Jan 28
by the way, I filed complain to truste.org and urge all of you to do the same if you would like to stop them
sarvan Jan 28
Same problem with me March 2005. 2 days back I found a 9$ charge thru WLI*RESERVATION REWARDS and called them and they had agreed to give a refund. Please be aware that you dont visit any of their mails or websites…
I got this thru TigerDirect.com when I ordered a camera
Rixter Jan 28
Adam thank you for your website. You just saved me 9.00 per month. Had no idea what this was. Called and they assured me that this would end today. Thanks again.
Helen Jan 28
I also just came across a $9.00 Charge on my Bank card for this company and also for a AHA membership.comm for $59.00. Where do they cet the nerve to do this? It seems if you order something from an infomerchial this happens . It looks like I have to make more calls. I want to keep my money ,not let these scam artist sneak it out of my account.
amy Jan 28
me too…$9
Angie Jan 28
I too recieved a charge on my credit card for $10 for the WLI*RESERVATIONREWARDS.COM. I did in fact register for classmates.com for 3 months @ $15. This some how initiated the rewards crap for $10 per month. I just called the reservation rewards number 1-800-732-7031, and the agent cancelled my membership immediately and then I asked to have the current $10 charge credited, he agreed – ONLY because I thought to ask, so please remember to ask for the current charge to be credited back as well. I immediately received an email confirmation that this had all been taken care of. It’s a real shame that companies we think we can trust like classmates.com can sign you up for charges you NEVER agreed to!
Will Jan 28
I got it also, I called and she was very mean and kept on stating that I had signed up for it with ubid.com I called with 3 payments onto my card, she said she could refund only 1 payment, I said that was a joke because you people scam millions of people a year without their knowledge. I insisted the full refund be placed and she said she can refund up to 2 months more (what’ya know, the full amount -_-) I said ok. I’m still worried that she hasn’t canceled my account…
Steve Jan 28
I’m grateful for all the posts made about WLI. I was able to resolve the issue with a full refund in under 10 minutes because people are talking about their experiences with WLI. I kept my conversation pleasant and asked for what I wanted, and got it. My experience went like this:
I called 800-732-7031, which is an automated phone menu, and was given three options. I stayed on the line and was forwarded to a CSR who picked up in 2-3 minutes.
——
CSR: “Thanks for calling Reservation Rewards. This is [CSR], how may I help you?”
Me: “Hi, [CSR]. I understand you give refunds and canceltations for people who unwittingly signed up as members.”
CSR: “I can cancel your subscription. What’s your last name?”
I provided my last name and confirmed my ZIP, mailing address and email.
CSR: “Your account information shows you signed up in November through [online company].”
Me: “That’s right. When I researched the charges on my account I recalled entering my email address in a popup to find out more about a discount offer when I made a purchase through [online company]. What I didn’t realize is that my personal and payment information was being passed to Reservation Rewards when I clicked the button. It wasn’t clear I was automatically signed up as a member.”
CSR [listen carefully, this is what you're agreeing to]: “I’ll cancel your membership and you will no longer receive membership benefits. Your last charge was on [date] for $9 which will be refunded in 3-4 business days.”
Me [being fully prepared because of everyone's posts]: “I’d like all charges refunded, please.”
CSR [the famous quote]: “We don’t usually do that, but since you were unaware I’ll make an exception.”
Me: “I’d be grateful.”
CSR [listen carefully again, this is what you're agreeing to]: “I’ve cancelled your membership and you are being refunded for 4 charges for $4 each month. $9 each. You’ll receive a confirmation email at [confirmed email address].”
Me: “Do you have a transaction or ticket number?”
CSR: “That will be included in the email. I can give that to you now if you want.”
Me: “Yes please.”
CSR gives ticket number.
Me: “Great. Thanks, [CSR].”
CSR: “Anything else I can help you with?”
Me: “No, thanks. You’ve been a great help.”
CSR: “Have a nice day.”
Me: “You too.”
—–
That’s it. I kept things pleasant and asked for what I wanted, as others suggested, and got it. I hate conflict and dread phone calls like this, but as you can see things went smoothly.
Now go get your money back.
fritz Jan 28
For the last 3 months, I got this $9 charge on my visa bill as well, without ever having made any purchase through this company, reservationrewards.com. I then went to the company’s website, and found a link to cancel membership. If you follow that link, they tell you that in order to do this, you have to become a member–and voila! you’ll probably get charged for THAT! Instead of signing up (in order to cancel membership), I called visa, and alerted them to this scam. They are now tracking down the company, and I hope will do something about it.
James Jan 28
Same story here. Bought a TV and got charged $9 for “rewards” i never received. I don’t care about the $9 I just wish someone would put an end to them!
Andy Jan 28
I just noticed these 9$ charges too. I filed a dispute with my ccc and followed the advice offered by Steve a few posts earlier. All of my eight charges are being reversed. I somehow got signed up by making a purchase at bigceramicstore.com. I won’t be shopping there anymore!
Anne Jan 28
I wanted to thank everyone here for their help. I noticed a $9 dollar charge to my bank account about 2 months ago. I contacted my bank and they were very little help. They could just give me a sequence number and the name reservation rewards. Which I had not clue as to what it was. I did an google search and came across Adam’s site. I would also like to thank Steve for his post. I followed his advice and all the charges will be credited to my account in 3 to 5 business days. Somehow I got signed up by half.com trying to get a $10 dollar rebate coupon. Thanks again to everyone for their advice
Raj Jan 28
Thanks to this great blog of Adam I got back 90 USD ( $9 for 10 months and I did not bother to check my creditcard statement) from them and got this reservation rewards membership cancelled. I never used it .
After I shopped with A1Books sellers (they also go by various names like A1textbooks a1techbooks and so on on the web and they may not send you books that you have paid for and claim that they mailed it to you) I was pulled in this scam is my guess. I never shop with small vendors on net but A1 had a book which even amazon did not have so i got trapped.
Please spread the word
Unyime Jan 28
Sweet. I just got a $54 refund. I can’t believe I was unaware of these charges. I asked the rep if they get a lot of calls like this and he just started laughing. LOL now I can take my girl out for a nice dinner.
Jerry Jan 28
I hate to admit, but I just found out that I’ve been charged $9 for 10 months. After doing a search on this scam I found their number and called to cancel (after not being able to access their website). I actually agreed to 1 month’s refund, but after reading Steve’s post I immediately called back, using Steve’s technique, and spoke to “John”, who agreed to “make an exception” and refund all of my money ($90) in 3-5 business days. Thank God for this site! Now everyone else get out there and get your money back!!!
Rick Jan 28
Noticed that the Conneticut Better Business Bureau has pulled all complaints for this company from their web site, instead just saying the page is being ‘updated’. Seems this company’s reach is far enough to even get the BBB in their pocket.
Milind Jan 28
Thanks to this blog site.
When I saw the $9 in my credit statement, I googled and reached this site.
The telephone number given on this site works.
I got my money back.
Turns out that I was roped in via fandango.com
Thank you all guys.
If you people want any kind of help to nail the people behind this scam, I’m in.
Eric Jan 28
I also saw the charge on my credit card. What I wanted to add is that when I asked for a refund, the rep said that she would make an exception but it sounded so natural I’m thinking it’s part of the script.
Matt Jan 28
Fandango.com got me hooked into this scam. I just went there to buy movie tickets! Now 8 months later I’ve had a $9 every month since then. What a bunch of jerks. Call the 800 number, insist that your charges are removed and stay calm. They will do it eventually but pay attention to what they say. I’m currently in law school specializing in cyber law and once I get out this is the first evil company I’m going to destroy.
John Jan 28
You can add the Lerner Catalog (www.lernercatalog.com) to the list of sites that participate in this idiocy. It showed up on my bill as VISA DEBIT CARD PURCHASE-WLI*SHOPPERDISCO 800-8898776 CT
Josh Jan 28
Just got the same scam and the item purchased wasn’t even on a well-known site. Man, someone needs to hire hit men on these guys.
Vicki Jan 28
LEARNER CATALOG WARNING….Just like John, my husband noticed the recurring charge on our bank statement. When he called the 800 number for Wli#Shopper Discount (800-889-8776) entry, he was told that upon making an on-line catalog purchase, I was prompted to enter my e-mail address twice to receive a $10 rebate. What I wasn’t told at that time was that this entered me into this so-called discount shopper program. My husband called the 800 number and after sternly but calmly telling them that we wanted a rebate for past charges and a cancellation of membership, we were told that we would receive a rebate and the so-called subscription would be dropped. Time will now tell if this company will keep their word or if we are going to enter another maze of cyber scamming. Good luck to you all!
mikel9 Jan 28
Here is the source htm from the button on Columbia House’s website.
It also sent a very long string of hex digits. I bet the hex is my credit card info.
https://ad.doubleclick.net/jump/N3446.ColHouse/B1292970.2
;data=>;sz=300×130
;ord=03-21-2005-02:42:57?
mikel9 Jan 28
I had my proxomitron turned off so I could get the DVD’s. If I had it on, I would not even have seen the button!!
mikel9 Jan 28
Since I found out that double click is the agent for this scam, I wrote a little Visual Basic .Net program that will send a few bogus responses to double click.
If you want I can send you the compiled app.
Here is the source code:
Imports System.Net.WebClient
Imports System.Text
Module Module1
Sub Main()
Dim nCounter As Int64
Dim oCounter As Int64
Dim xCounter As Int64
Dim client As New System.Net.WebClient
Dim inBuffer As Buffer
Dim duplicate As String
Dim duplicate2 As String
duplicate = “response=stop%20the%20SCAM!!&”
For nCounter = 1 To 141
duplicate2 = duplicate2 + duplicate
Next
Dim pageData1 As Byte = client.DownloadData(“https://ad.doubleclick.net/jump/N3446.ColHouse/B1292970.2
;data=ABCDEFABCDEFABCDEFABCDEFABCDEFABCDEFABCDEF
ABCDEFABCDEFABCDEFABCDEFABCDEF;sz=300×130
;ord=03-21-2005-02:42:00?” & duplicate2)
Dim pageData2 As Byte = client.DownloadData(“https://ad.doubleclick.net/jump/N3446.ColHouse/B1292970.2
;data=ABCDEFABCDEFABCDEFABCDEFABCDEFABCDEFABCDEF
ABCDEFABCDEFABCDEFABCDEFABCDEF;sz=300×130
;ord=03-21-2005-02:42:00?” & duplicate2)
Dim pageData3 As Byte = client.DownloadData(“https://ad.doubleclick.net/jump/N3446.ColHouse/B1292970.2
;data=ABCDEFABCDEFABCDEFABCDEFABCDEFABCDEFABCDEF
ABCDEFABCDEFABCDEFABCDEFABCDEF;sz=300×130
;ord=03-21-2005-02:42:00?” & duplicate2)
Dim pageData4 As Byte = client.DownloadData(“https://ad.doubleclick.net/jump/N3446.ColHouse/B1292970.2
;data=ABCDEFABCDEFABCDEFABCDEFABCDEFABCDEFABCDEF
ABCDEFABCDEFABCDEFABCDEFABCDEF;sz=300×130
;ord=03-21-2005-02:42:00?” & duplicate2)
Dim pageHtml1 As String
Dim pageHtml2 As String
Dim pageHtml3 As String
Dim pageHtml4 As String
For oCounter = 0 To 1000000
For nCounter = 0 To 1000000
pageHtml1 = Encoding.ASCII.GetString(pageData1)
For xCounter = 0 To 100000
‘Waiting Loop
Next
pageHtml2 = Encoding.ASCII.GetString(pageData2)
For xCounter = 0 To 100000
‘Waiting Loop
Next
pageHtml3 = Encoding.ASCII.GetString(pageData3)
For xCounter = 0 To 100000
‘Waiting Loop
Next
pageHtml4 = Encoding.ASCII.GetString(pageData4)
‘ Download the data to a buffer.
‘ Console.WriteLine(pageHtml1)
‘ Console.WriteLine(“—————” & nCounter & “———————-”)
‘ Console.WriteLine(pageHtml2)
‘ Console.WriteLine(“—————” & nCounter & “———————-”)
Next
Next
Console.WriteLine(“All Done!”)
End Sub
End Module
MARVIN..MISSOURI Jan 28
SAME SCAM.. 9.00 ON MY BANK STATEMENT… ONLY DIFERENCE IS MY CARD IS A DEBIT CARD AND NOT A CREDIT CARD… JUST WONDERED HOW THEY DID THAT ONE…
Tara Jan 28
Has anyone one else out there been scammed for $80.50 by a company named JFYOnline? If so, please email me at corleyfamily04@alltel.net
Carol , Ohio Jan 28
I, too had this scam on my bill.
DESTINY, WASHINGTON Jan 28
THIS HAS HAPPENED TO ME TOO AND I WAS LOOKING FOR A WAY TO TAKE CARE OF IT
Dan, California Jan 28
Same scam with $10. discount on next purchase on eCost.com. We need to create a list of the companies dealing with Reservation Rewards and boycott those companies. Based on the companies listed in this blog. I informed tigerdirect.com that I will not longer do business with them. Based on this scam I cancel a $100. order with eCost and informed them that I will no longer do business with them. If the legal system won’t do anything, then the consumers can surely put the hurt on the companies doing business online.
Craig Jan 28
I just discovered this as well. Called and they were all prepared to give me my money back and to explain how I had set this up. I bought a DVD at deepdiscountdvd.com mid Dec. and apparently somehow got signed up for this then. Kerry’s comments above as a store owner are the clearest explanation I have found for what this scam is. I wrote to the dvd store and to virtual cart. I suspect virtual cart makes so much money from Webloyalty that they won’t change their pracactices. I asked the dvd store to complain to virtual cart and to threaten to drop them. That may be the only way to stop it short of legal action – whic isn’t gonna happen.
Craig
Joe P Jan 28
I just got billed $9 on my credit card from WLI Shoppersdiscount. I called the 800 889-8776 phone number and they told me that when i purchased movie tickets at Movietickets.com that I had signed up for this service on Feb 28, 2005(something like a $10 off your next purchase thing)…it’s a real scam. They did say they would credit me the $9 and cancel my subscription today, March 28th, 2005
Alicia in NYC Jan 28
Just found a charge on my bank statement for $80.50 from the infamous JFYOnline1. Does anyone have any information on what this is and how to go about getting our money back? Alicia823@aol.com
Karthikeyan S Jan 28
Even I found this WLI* entry appearing in my credit card for an amount of 9 USD since Jan-2005. I got suspicious only by March-2005 and scrutinized this transaction. By then I have already lost 27 USD.
As indicated in this site, I called up the number and spoke to service rep. After speaking to her for 9 mins she agreed to deposit the whole 27 USD back. It turns out that somehow I have signed on to this while booking tickets via movietickets.com.
On completion of the call with the service rep, they had sent me a mail stating that my membership for this reservationandrewards has been cancelled and the whole of 27 USD will be deposited back to my credit card account. They also indicated this whole process would take 3-5 business days.
Today morning I traced 27 USD back to my credit card a/c. Thanks to you all, I would n’t have asked for the amount hadn’t I seen this site.
A BIG THANKS TO STEVE.
Cheers,
KArtik..
Ryan W Jan 28
I too got boned!!!
jack_daniels@mindless.com
Lauren Jan 28
I Too was Scamed. I called the 1-800 number and talked to a rep, who said that with a purchase on AllPosters.com i had automatically sighned up for this deal, without me conferming it. All he could do was refund 9 dollars, and not the whole amount i was charged…all i can say is watch your account carefully, and call as soon as possible
Kim Jan 28
Same scam. Called them and they immediately made an “exception” and refunded me for 3 $9 charges.
Thanks for the info on this huge scam.
Dan Jan 28
I was billed $9 on several visa statements. They got my card number through Priceline.com. After booking a hotel there was an offer to receive a discount on my next hotel stay through Reservation Rewards. No where did it mention that there would be a charge to join a program nor did they ask me for my Visa number.
Jin Wang Jan 28
I have this problem too, thanks for your blog!!!!
Peter Jan 28
Thanks for the heads up
Peter Jan 28
Thanks for the heads up
Joe Jan 28
Buyer Beware! I received the same charge on my credit card. I believe I received it because of an order I had placed at Deepdiscountdvd.com two months ago. It just go to show you how careful you must be when you shop online and provide your credit card numbers.
Joe Jan 28
Buyer Beware! I received the same charge on my credit card. I believe I received it because of an order I had placed at Deepdiscountdvd.com two months ago. It just go to show you how careful you must be when you shop online and provide your credit card numbers.
Elanor Jan 28
I cancelled my membership with them and they notified me it was Deepdiscountdvd.com
Those BASTARDS!
Tim Jan 28
Got me too. $9 charge from WLI*ShopperDiscount shortly after purchasing on e-bay through paypal.
Does e-bay know about this?
Judi Jan 28
Me too!
nari Jan 28
ME, too, But I have more disadvantage more, Because I called them by my Cellular phone. Certainly, they say, toll free number, But it is chrage so much. The receiver told me manything, useless, on purpose. So, We called for 3min. I got charged 3dollar. It’s amazing
Michael Jan 28
I just got hit with it too. This is crap.
Carol Jan 28
I suspect an e-bay purchase through paypal got me on their list, too. We had a fire in our home and started purchasing heavily with my card. Finaly doing our taxes for the last two years, it turns out they hit me 19 times!
Lori Jan 28
GOT ME TOO! I had a charge on my bank statement show up for $9 as a purchase Wli*shopperdiscount 800-8898776 I had no idea what this charge was for so I looked up the phone number online and low & behold here is where I found all this info from other people.
Will Jan 28
My wife and I got hit too. Thru Lane Bryant. How in the hell is this NOT fraud?
Laurie Jan 28
The following showed up on my credit card bill for teh first time three months ago: Wli*reservationrewards 800-7327031 Ct. At the time, my credit card was a month old and I’d only used it to make 6 purchases. The only internet purchase was through jcrew. I’ve talked to both Wli and my credit card company. Wli refused to give me any information unless I provided them with my credit card number and home address (I’m not that dumb). My credit card company immediately promised to cancel the charges, but I’m not sure this solves the problem. I second Will’s comment: how the hell is this NOT fraud?
Matt A Jan 28
I just want to add my two cents. actually the 9 freaking dollars a month I’ve been scammed out of for the last 8 months. I bought a couple movie tickets online via Fandango .com I am usualy vary careful with double checking the page before I continue, but appreantly, I missed some sneaky attempt to sign me up for said services. i just called up the company and cancled on the spot. I will never uses Fandango again, and I appriciate it if everyone passes this on.
Matt
WMC Jan 28
I am joining the club – just call for my refund and filed a complain with my bank
TGR Jan 28
Like all of you, I just noticed a charge on my credit card and found one the previous month as well. It turns out that my wife made reservations online at http://WWW.CHOICEHOTELS.COM which is the website for Sleep Inn, Commfort Inn, and Quality Inn hotels. She said she remembers checking a box that said something like “check here if you would like to save $10 on future reservations”.
I called the 800 number and they said that the would cancel the service and refund the two charges. (btw- they did not give me any hassel about it either)
***IMPORTANT*** Jan 28
When you call them, please do ask them how you got signed up for their “service”. That way you can report the results here to track the web sites they are using.
When I called them, they informed me and it appears they informed other as well, if you ask.
Chris Armstrong Jan 28
I haven’t read all the replies, but I found a charge similar to this on my credit card statement. There appears to be a cancellation link on their website: http://www.shopperdiscountsandrewards.com/common/xt_cancel.asp
Boyd Jan 28
Well I hate to admit it, but I was nailed too. When I called she said I two accounts. I told her I wanted my money back (all of it), It amounted to 99 dollars over a period of time. This should be against the law. Oh and I tryed the cancellation link, but you need your user ID and of course I didn’t know it because I never signed up for the stupid thing to begin with. I scrolled thru these comments and used STEVE’S way and it worked great. I would still like to bump someone’s head !!
Michelle Jan 28
That had happened to me two months ago and so i called them right away and told them to put the 9$ back into my account but they still didn’t do so. I will call them again tomorrow. but what if they still don’t do anything with it, what should I do?
Eryn Jan 28
I hate to admitt it but i was nailed just the other day… By Columbia House… I “agreed” to the charge when sighning up for columbia house…. I called and got the money refunded and got the account cancelled! What a scam
Linda Jan 28
Well they said my $10.00 charge was based on me signing up for their services (WHAT SERVICES??) when I was checking out one of these scams that offer you free goodies. I did sign up for Columbia House and Book of the Month Club, but I did not sign up with them. The guy at 800-8898776 insisted that I did, but that they will refund my charges and cancel my “membership.” What a scam. I found this page because I was researching to find out who WLI*Shopperdiscount was. Thanks for the heads up!
Paul Jan 28
I had the same $9.00 charge from SHOPPERDISCOUNT and just called the 800 889-8776 number and the lady said it was some agreement I made that gave me some discounts and 10 dollars off when I ordered from JC Whitney, a car parts company. I have ordered from JC Whitney catalogs for over 20 years and they always had a 10 to 15 dollar discount. This was the first time I ordered from them online but know now to never get sucked into any sideline discounts or rewards when I make online orders for now on.
Luke Jan 28
I ordered hotel from priceline on March. They started to charge me 9 dollars on April. I have not sing up for the company. She (meledy #66) told me that I will get refund and cancel the “membership” by the confirm number 10248883. I think this is a scam.
Chris Jan 28
ATTENTION ALL: I got scammed like the rest and heads up, the procedure outlined above DID get me a promised full refund all the way back to November 26, and it’s now April. Follow the sequence outlined above because they say first they will only do the current month refund, but if you are polite and say “please” and “would you be kind enough” they will give you all your money back. Move fast! This company will soon start to see its revenues collapse and then they will be less generous.
Yomi Jan 28
Same problem. Wife noticed $9 leaving our account over at least 3 months. I googled and found your site, i have called my bank to cancel this stealing.It was probably from my using a trvel website like Orbitz. Is this legal? Why should orbitz give them my details?
Douglas Jan 28
I called and got the $27 refund. It was so easy they must hope that none of us will call the cops. I think I’ll contact my local TV station and let them call the cops. Someone belongs in jail!
Paul Jan 28
This has been on my bill for months; I either forgot each time that I saw it, figured it was a part of another charge, or procrastination got the best of me (and my $$$). I’m calling within the hour and will post a follow up of what they said, and a follow up of what actually happened.
Chris Jan 28
When I called 800-732-7031, I wasn’t too polite. I told them I knew exactly how the scam worked and I wanted a full refund (12 mo’s worth of charges). My so called membership was cancelled and I did get the full refund. :)
Paul Jan 28
I just got off the phone with Charles. I was not very polite either, as they should not expect you to be. I was very stern, informing him that I wanted a cancellation and refund, and that I would be contacting the Maryland State Attorney General and Visa’s Fraud Department.
He said the money will appear in my account in 3-5 business day…we’ll see about that.
Thanks Allposters.com, won’t be doing business with you in the near future, i.e. ever again.
Mixwell Jan 28
Apparently I picked up the Same thing from Allposters.com. I just noticed the charge on my CC, did a search and found this site, I will call first thing in the morning and get it taken care of. I had no idea how many people have been getting scammed.
Renaldo da Silva Jan 28
I too have been victimised by Reservation Rewards and was wondering how I ever gave them my credit card information. I found that out today when I sent a repeat order to Drugstore.com and to claim a $10 rebate coupon for purchases made, you have to fill in the information and it goes to Reservation Rewards who then bill you $9 every month. If there is a pending class action, I would like to participate.
Gladys Kovich Jan 28
I received a Visa charge in the amount of $9.00 for something I didn’t subscribe to. Please issued me a credit for same (transaction #138299822).
Rick Jan 28
I too found $9 charges on my bank statement for March & April. I called the 800 number and talked to April. She told me the account was started when I book a Clairion Hotel via Choicehotels.com. I told her I did not authorize the account and I want it cancelled with a full refund. She told me she cancelled it and I will get a full refund within 3 – 5 business days.
Mike Jan 28
I just found out today that I have been getting hit with this $9.00 scam for months. How do I join the class action lawsuit?
Tomi Jan 28
I just called the company and told em to cancle me account and the woman there said she would send an email reguarding this and accepting the cancelation, however even after telling her that I never even used the benefits of this so called company she kept telling me that the emails were sent and that someone in my hausehold had been signed to this thru the ebgames.com website.
Now I have a question for the people here who have said that they called and asked for a refund which some of them got and some are still waiting. Which phonenumber did u guys call and what is it exactly that u said reguarding the refund. I’ve been charged 9/mo for bout 5 months now and I would like my money back, I just dont know what I should do about this. Im glad I cancled it but gettin my money back is what I want atop that :/
Tomi Jan 28
I just called the company and told em to cancle me account and the woman there said she would send an email reguarding this and accepting the cancelation, however even after telling her that I never even used the benefits of this so called company she kept telling me that the emails were sent and that someone in my hausehold had been signed to this thru the ebgames.com website.
Now I have a question for the people here who have said that they called and asked for a refund which some of them got and some are still waiting. Which phonenumber did u guys call and what is it exactly that u said reguarding the refund. I’ve been charged 9/mo for bout 5 months now and I would like my money back, I just dont know what I should do about this. Im glad I cancled it but gettin my money back is what I want atop that :/
Angela Jan 28
Hey I got scam also. They told me that I signed with with somthing that I know I didn’t do. So I called them after taking out $9.00 out of my account for 4 months. I told them whatever it is to cancel it and give me a refund back for $36.00 which cover the 4 months they took out of my account. They said that they will cancel my account and they will refund me my money back. I shall get it in 3 day. This is the number that I called 800 889-8776.
Miriam Jan 28
I told my husband to call and he never did **&&*Men/….. when I finally called I made them refund all the money they had taken out of my account.
MIchael Jan 28
I too just found this on my bank statement. Will call right now.
John in Oregon Jan 28
We just noticed this month (April 2005) a $9.00 dollar charge to our bank account for ‘SHOPPERDISCO’. We looked back on our account and we had been paying this since December. I called the ‘1-800-889-8776’ number and was able to cancel the subscription and get the April charge refunded, but the operator would not tell me how I got hooked into this.
The day I cancelled, I got a conformation email from: ‘customerservice@shopperdiscountsandrewards.com’. In this email, there was a ‘FEEDBACK’ response that I could respond to. I wrote back using this link and demanded a full refund and I wanted to know how I what site I purchased from that initiated the cost.
I got another email back saying that I will see four refunds for $9.00 and that the site that I was subscribed from was ‘AllPosters.com’. I had several purchases on this site during the past two years.
This ‘scam’ me be ‘legal’, but is it certainly not ethical. Thanks to those who have posted here before – my Google search for ‘SHOPPERDISCO’ got me here. I would be happy to participate in any actions against this type of internet commerce practice.
Alex Jan 28
I just returned to the states after a 6 month deployment overseas…saw 6 months worth of charges for 9 bucks apiece. I googled WLI*RESREW and came up with this site. Thanks for the tips, time to chew some ass…
Ex-EBgame Shopper Jan 28
Thanks for the heads up on this site. I too was hit by this after buying from EBGAMES.COM. I called up the 800 number for WLI and asked them to cancel this and to refund my money. The person I spoke with on the phone said that my membership was now canceled and my money would be refunded. I find this company to be extremely deceptive in its sales practices and I am now exceptionally leery of EBGAMES.COM.
Lily in Utah Jan 28
Just noticed I’ve been billed three months in a row by these rats. Thanks, everyone and thanks Adam for this website…I will follow your advice and FIGHT BACK! Also, our Utah Attorney General is being notified and he is big on fighting consumer fraud. If youu are filing a group lawsuit, count me in.
Martie in Georgia Jan 28
I also was scammed by these same companies;wli shopperdiscount also wlireservationrewards, I think it’s the same co.I had ordered from amazon & brylane. I did not sign up for this,and only noticed because I was using the auto.bank by phone and heard that I was in the negative on my balance!I just found the site and cancelled,we’ll see what happens.Now I’m going to call the co. and tell them I want my money back! I’ll post again and let yall know what happens tommorrow.4-20-2005. e-mail is motemartie29@aol.com
Julie Jan 28
I got it too…along with 2 subsequent charges for $12.95 from AP9 Connections and AP9 GALLERIAUSA.
Simon in CA Jan 28
I have the charges, since Nov. 2004, and just notified this scam today Apr. 2005. 10 dollars charges each month for 6 months. Then I tried to find the company on the website. I called and was transferred to the automatic answering system. The only thing I could do is cancelling the service imidiately. But I want my money back. Can anyone teach me how to do that. My e-mail is cc.chien@msa.hinet.net
Patti in DE Jan 28
Just cancelled with Wli. Apparently signed up through EB Games. I thought this was something my husband signed up for and have been paying for 10 months. What a scam. Off to see if I can get the charges removed.
Simon in CA Jan 28
I followed the experience from previous posts, and got a refund. The service representive first tried to impute me, but I shouted at her that I don’t want any excuse and I clearly know that I didn’t sign up for any membership. Then she said that her explanation is for me to avoid this situation again. What ridiculous it is. They don’t set up this kind of scam first, and now they become the good person to “teach” me “how to avoid the scam.” Shame on them. Then she responeded quickly that they will returned the payment of this month, but I interrupted her by saying that I wanted “all” refund or I will call VISA for this fraud. Then she responded very quickly that they will return all the money. It is back now in my account. I think they have the plan to cheat our money step by step. If you didn’t notice the payment, they get all money. If you notice but didn’t insist, they blame it to be your fault and return one month payment only. So, make sure you insist on get all refund. Besides, I enter this trap by buying a hp printer on “OfficeMax” website. It showed a survey after I paid. I can’t imagine that this kind of big companies could be part of this scam. I wonder if there is any legal activity against this kind of fraud. I can’t imagine how much money they can make by this dirty way.
Simon in CA Jan 28
By the way, I will call VISA to report this fraud anyway.
Kevin Jan 28
I noticed a $9.00, $10.35, and $1.15 charge on my debit card. I called the company (ShopperDiscount) and got an automated machine on the phone which had a series of menus. And here I figured that as with most phone cancellations,you must speak with a human being (which is what I wanted since I can’t really talk to the machine). I put in information and the stupid thing says:
“Thank you, your account has been cancelled and you will no longer be charged. You will be able to keep using ShopperDiscount features since you already paid for the current month.”
So I then got more pissed cause I just wanted to talk to a damn person. So then it has the nerve to read my mind and said:
“If you have further inquires, press 2.” And so I did just that and it says “If you would like to not use our services for the remainder of the month and be refunded your last charge, press 1.” I did thinking once again I’d speak with a person…but of course not why would anyone talk directly with a real live person these days? So instead it says “You will be refunded your last membership fee within 3-5 business days.”
Don’t get me wrong, I wanted to be refunded, but there were still other charges. So finally it says “If you have further inquires and would like to speak with a customer service representative, please press 0.”
I did and it finally connected me with someone who I told my story to about the attack of their system. In the end, I was told this…the $1.15 chrage is verification and should be refunded “eventually”. I wasn’t suprised about this since it happens very often. But then they told me that the $10.35 charge is not showing on their computers and that all charges except the verification charge should be even amount of money. The CSR seemed very very confused repeating themselves over and over about how it’s not showing on their computer. So they spoke with their “supervisor” and came to the conclusion that something went wrong with my bank and that I should call them.
I have yet to do that on account of hating automated systems now. I shall call soon though and will get back to you on that leg of the “journey”.
bob in MD Jan 28
Just noticed the darn charges on my bill, thanks to this blog I called my cc company and reported a fraud. They were able to reverse all charges. The I called the scam company, the site that got me was classmates.com.
So everybody,,,add classmates to your list of companies that deal with known scammers.
Den in Minnesota Jan 28
I recently had a charge of $9.00 show up on my card. I immediately contacted my bank and put this charge in dispute. At the same time, I contacted the Minnesota Attorney General’s office by filling out a form from the AG’s site regarding these types of matters. I also passed along the links to this page and the BBB of Connecticut regarding WLI*RESERVATIONREWARDS.COM.
I’m hoping that AG Mike Hatch can do something about this matter.
Nathan in Phoenix Jan 28
two 10 dollar charges within 1 month, about to call them, great site thank you.
Terry in WA Jan 28
I just noticed a $9 hit to my Visa card to these guys. I called Visa and they immediately cancelled it. Visa must have already got a lot of calls on these crooks, because as soon as I called to dispute the charge they knew which charge I was going to dispute before I even told them.
Jeff H Jan 28
same for me, looked at recent transfers and found $9 every month. Someone please use the massive number of people who have posted here as evidence and sue those bastards.
Scott Jan 28
Welp, they got me too. I was added to the scam from Fandango.com when I thought I was getting ten dollars off but didn’t think I was getting charged. I never said thought it was okay for this company to have my credit card information, I was just ordering a movie ticket with my card. This is a backdoor scam for sure, what is our next step? Better buisness, state attorney general? I am going to call Fandango next. Thank you for this site.
Thurman in Texas Jan 28
Reservationrewards scammed me for $9.00 when I purchaced tickets online from Movietickets.com thinking that I would be getting $10.00 off my next purchase. I never contracted with Reservationrewards for any service, and did not know that they had gotten my credit card number when I purchased th Movie ticekts. I called “WLI*RESERVATIONREWARDS 800-7327031” and demanded that my Credit Card be credited $9.00, and that I be taken off their list. The lady agreed to do both and said that an email will be sent to confirm my request. I will not buy tickets from Movietickets.com again. What a scam.
Melissa in Toronto, Canada Jan 28
Just found a charge for $11.00 on my visa from “WLI*RESERVATIONREWARDS.CO800-732703″. I called visa immediately to advise them of the fraudulent charge. I don’t remember buying anything online except airline tickets in the last month. That must have been where the scam started from. BUYER BEWARE! They will charge your account every month if you don’t stop them!!
edie harris Jan 28
thank god for this site…otherwise i would have had no clue. i noticed the charge 5/5/05 and see that there have been two previous charges. my first attemtps to contact WLI shopper discount 8008898776 were null, since the system hung up on me. however, by the third time, steam coming from my nose, i pushed all the buttons i could in order to speak with a rep who was definately reading from a piece of paper on procedures. she informed me that she would refund $18 since the charge today was a temporary charge. she ensured that my information was to be removed from the system. i am however, still going to proceed with disputing the charges on my card. HOW DARE THEY!
thank you for posting this site. please me know what papers to sign to get this operation shut down.
Pete Jan 28
Ditto -
Thank you for putting this all together. American Express is pursuing my claim (10 charges in all!) as a fraud matter. I said I would cancel my card if not made whole and pointed them to this site for additional info. GOOD WORK!
Pete Jan 28
Ditto -
Thank you for putting this all together. American Express is pursuing my claim (10 charges in all!) as a fraud matter. I said I would cancel my card if not made whole and pointed them to this site for additional info. GOOD WORK!
Nathan Jan 28
Same thing is happening to me, I am speaking with the company tomorrow as soon as they open… My Credit Card company is Providian Visa and they stated that I should contact the company first and dispute with them, and then speak with Providian if it is not solved. Kerry’s update on this page was helpful, I actually remember that happening when I purchased something last year. This is so messed up… Thanks for this website, very helpful! Please let us know if any lawsuit, I dont want money, but definitely have a thing or two to say about this fraud!
karthik Jan 28
i noticed two such charges on my visa card. i also figured out that these were beacuse of a purchase i made on http://www.tigerdirect.com. fortunately the CE rep agreed to refund me and also my bank agreed to void these two transactions. i guess you should also try calling 800-7327031. they even sent me an email saying my membership has been cancelled and that i would receive a refund in 3-5 days!
CECELIA GOODRICH Jan 28
THIS IS NOTHING THAT I HAVE SIGNED UP FOR AND WAS QUITE SURPRISED TO SEE THAT THIS AMOUNT HAD BEEN REMOVED FROM MY ACCOUNT. SOMETHING SHOULD BE DONE ABOUT PEOPLE WHO CAN GO IN AND REMOVE MONEY FROM YOUR ACCOUNT WITHOUT YOUR KNOWLEDGE OR CONCENT TO SUCH
Annette Jan 28
I was shocked! It turns out the $10 rebate for half.com (or ebay/ amazon) is a scam! That’s how they got access to my account! Scumbags! DEMAND for ALL CHARGES to be taken off.
Annette Jan 28
I was shocked! It turns out the $10 rebate for half.com (or ebay/ amazon) is a scam! That’s how they got access to my account! Scumbags! DEMAND for ALL CHARGES to be taken off.
Kasey Jan 28
Wow. I’m glad I found this site otherwise I would not have known! I just logged into my credit card account and found the same charge. Only I had actually fallen for the scam without realizing I would be charged. I just went onto their site and cancelled. I will be watching for my refund. Thanks for the information!
Dr Michael Gendron Jan 28
I was hit last night, and emailed them. Time will tell. I used these email addresses: customerservice@webloyalty.com; bizdev@webloyalty.com.
—— Jan 28
Phuckin pissed calling them now
Jeff Jan 28
It looks like I’ve been hit by this scam too. Thanks to this blog, I have been promised a refund by an customer service representative using the exact same script that is detailed here.
Don’t settle for just one month’s credit and a cancellation of service!!! They will refund the entire amount, just be persistent and listen carefully to what they offer you. Politely demand that ALL charges be refunded until the rep. reaches the end of his or her script.
Also, I found this when I Googled ReservationRewards… I thought it was more than a bit ironic that they are offering credit card fraud protection!
Read about WLI ReservationRewards and how it can protect your credit card purchases at Creditcardfraudprotection…
Use WLI ReservationRewards to prevent credit card fraud and travel baggage delay or loss. Discover WLI ReservationRewards today at Creditcardfraudprotection.reservationrewards.com. … You can join wli reservationrewards online and enjoy great peace of mind with Credit Card Fraud Protection.
Sara Jan 28
Happened to us to…for 5 months before we noticed. We called and got a refund. They told me I signed up for their service when I bought through Lillian Vernon. Lillian Vernon received a nasty email from me.
Mike Jan 28
This scam is still going on. As of today, May 13, 2005, I got nailed with the unspeakable low life scam called “WLI*RESERVATIONREWARDS 800-7327031 CT”. I’ll call this basbard and get my refund and then write a letter to the Attorney General for further action.
Blanche Jan 28
I also received a charge to my debit card of $10. I contacted WLI Reservations Rewards and they stated that I signed up for it when I signed up for Classmates.com. I will contact the Attorney Generals Office. Beware
Dan Jan 28
Thanks so much for this site. I received an e-mail today – the first one ever – advising: “I hope you’re enjoying your Reservation Rewards benefits.” I googled on this and found Adam Rosi-Kessel’s Weblog, tracked monthly charge to my British Airways card dating all the way back to December 2004. I called customer service and they said I signed up for this offer when I was on ColoradoGiftBaskets.com. The rep cliamed I had been enrolled in Reservations Rewards when I clicked on an offer for a coupon for $10 off on my mext Colorado Gift Baskets order. This company obviously uses multiple methods for ripping people off. I told the woman that I never signed up for this and such an offer was rediculous anyway and that I had read all about Webloyalty’s fradulant practices online. She proceeded to agree to remove all charges dating back to Dec 2004. I’ll follow up with the credit card company to make sure. Thanks so much for this Weblog and information!
Dan Jan 28
The senior management team and e-mail for Webloyalty.com is at http://www.webloyalty.com/senior_managment.asp. If you then hit you’ll see phone numbers for thier various offices and departments. NOTE: per the above posting, Webloyalty Reservation Rewards has not yet sent a confirmation of my full $45 refund – the amount charged to my credit card over the last several months.I may have to fight this one out with them.
Chris Jan 28
I just noticed my credit card bill and was wondering about this too. I decided to search and came across this site. I don’t remember perchasing any tickets online for year or signing up for this “program”. I’m not even sure how long this has been going on, but this is the first time I’ve seen it.
Dan Jan 28
This is a follow up to my refund request from Webloyalty. I did appreciate at least getting an e-mail response from Webloyalty and am posting this below. My experience was that I was clear and forceful with the customer service rep about getting a refund for all charges, mentioned their practices were deceptive, that I was going to complain to the Internet Fraud Center and the Connecticut Attorney General’s Office. That seemed to get their attention. I will check my credit card this week to see if I get the full $45 refund. Thank you to Adam Rosi-Kessel’s Fair and Balanced Weblog for helping to provide the info I needed, I hope my info helps others.
WEBLOYALTY.COM response to my complaint and request for a full refund:
Dear Dan:
We try to make our offer as clear as possible and we apologize for any concern you may have experienced.
Our records show that on 12/15/2004 you or someone in your household completed an online transaction with Virtual Cart merchant Colorado Gift Baskets. After your transaction you were offered and accepted a membership in Reservation Rewards. Immediately next to the offer, the Offer Details were displayed, which included the agreement that we could bill the fee to the credit card you used for your transaction with Virtual Cart merchant Colorado Gift Baskets.
The person who signed up for Reservation Rewards would have given permission to use that specific credit card. In order to sign up they would have typed in the email address dan@gda-pr.com two times, like a signature and also click the button to accept the membership.
When a misunderstanding occurs, we are more than willing to cancel the membership and provide a refund. This membership has been cancelled and we have issued five refunds of $9.00 each for the membership fees you were charged. These credits should be posted to your credit/debit card account within 3-5 business days.
Please let us know if we can be of any further assistance.
Sincerely,
Jeanne R.
The Reservation Rewards Correspondence Team
customerservice@reservationrewards.com
800-732-7031
Lee Shatto Jan 28
I to experienced the $9.00 charge “phenomena” as WLI*SHOPPERDISCOUNT, 800-8898776. I called the toll free number and as has been reported so many times on this blog was assured that “I or someone in my household” (my business credit card) had signed up for their client rewards program after a purchase from VistaPrint online printing services. Yes I did make a purchase from VistaPrint (my last) but I declined the offer in question. to answer a question that has been posted here; yes the merchants that provide the credit card numbers and information do get a percentage via the affiliate program that is why they participate. Was very firm with customer service that I DID NOT enroll in this program and would be more than happy to proceed with legal action, needless to say charges are being refunded. NOTE: do not use VISTAPRINT if you don’t want this to happen to you. Thanks for the site and information, it was helpful in getting the refund.
Tara in KS Jan 28
I found this $9 charge on my credit card statement:
21 APR WLI*RESERVATIONREWARDS 800-7327031 CT 9.00
I called and questioned “Vicki” on 5/11/05 what it was for and was told that I had joined a travel rewards membership of some sort from an ad on AllPosters.com. I informed them that I most certainly did not as I never travel and do not click on ads like that. I was also told that I should have received a welcoming email, etc. I had never heard anything from them because I would have checked it out then. They did halt the membership, but would not refund the $9. What can I do to help report these people? From the looks of this site, they are making tons off this scam! Thanks for the info you have here, I will continue reading.
Tara in KS Jan 28
I just got off the phone with “Christine” and they are refunding my $9. I told her that while I appreciate her cooperation in getting my $ refunded, this company has a real scam going and am reporting them in any way that I can. Thanks for your site!
Chris in Maine Jan 28
05/20/05 – I just found this on my monthly statement WLI*SHOPPERDISCO 800-8898776 CT. I came across this site when I did a search and I quickly called the company and argued to get the FIVE months refunded. We had been being billed since my wife made a purchase online with COLUMBIA HOUSE in December. Thank You for the information
Chris in Maine Jan 28
05/20/05 – I just found this on my monthly statement WLI*SHOPPERDISCO 800-8898776 CT. I came across this site when I did a search and I quickly called the company and argued to get the FIVE months refunded. We had been being billed since my wife made a purchase online with COLUMBIA HOUSE in December. Thank You for the information
Chris in Maine Jan 28
05/20/05 – I just found this on my monthly statement WLI*SHOPPERDISCO 800-8898776 CT. I came across this site when I did a search and I quickly called the company and argued to get the FIVE months refunded. We had been being billed since my wife made a purchase online with COLUMBIA HOUSE in December. Thank You for the information
Joel in Michigan Jan 28
Found Wli*reservationrewards 800-7327031 listed on my most recent credit card bill. Have called the number, and told they would refund my 9.00 and remove me from their “membership”. Have shopped on the internet of years, and this is the first scam I have been taken on. Thank you for the this site, and a chance to vent!!
Michael in Chicago Jan 28
I finally got around to getting this taken care of, turns out I was entered into this program through allposters.com, with a purchase I made in December 2004.
They have refunded my money fully, $45, and cancelled my membership.
I told the representative that I was amazed they continue to get away with this scam, that there must be thousands of people being tricked into this with no mention of a monthly payment. She said that everyone authorizes it when they sign up, with their email address and checking a box to accept. But I saw NO MENTION ever of money. I think, like many of you, that we were auto-enrolled into this. But I have my money back and it’s cancelled as well, so all is well.
Jeff Jue Jan 28
I just got off the phone cancelling this bullshit and getting a refund. It has been charged to my account 3 times now and I finally figured out Im being ripped off. It looks innocent enough, andI order a lot, so it could have been anything, but something didnt feel right.
The one I got was: WLI*SHOPPERDISCOUNT , 800-8898776 , CT $9.00
However Ive found this site, and confirmed what I thought.
The Cs rep was pretty terse and probably because shes handling some very pissed “customers”, but its not her fault so Im not angry at HER.
I want to thank you for setting up this site and exposing this ridiculous scam for what it is.
Rodney Bowden Jan 28
I purchased College text books via, Half.com I read every detail of the Reservations rewards 10 dollar rebate off of my next Half.com purchase. It plainly stated that I would be able to receive my 10 dollars off of my next purchase. I was under the understanding that I would get a coupon code after i clicked next on the site. I did this and I received an email stating that I was not to redeem my reward via Half.com and that it could only be used on the reservations rewards site. I called the company and I was told this is how we do it and i would receive a check in the mail for my 10 dollars. I had them cancel my account and I have not seen any charges yet as it happened today. (5/23/2005) I think that they were very misleading in their practices. This company opperateds similar to Blockbuster that just settled their class action suit that order blockbuster to pay customers their money back. This should be looked into and I am willing to tell my part of it to stop this. Most college students purchasing books at half.com are doing so because they are short of cash in the first place and this company takes advantage of students.
Rodney Bowden Jan 28
I purchased College text books via, Half.com I read every detail of the Reservations rewards 10 dollar rebate off of my next Half.com purchase. It plainly stated that I would be able to receive my 10 dollars off of my next purchase. I was under the understanding that I would get a coupon code after i clicked next on the site. I did this and I received an email stating that I was not to redeem my reward via Half.com and that it could only be used on the reservations rewards site. I called the company and I was told this is how we do it and i would receive a check in the mail for my 10 dollars. I had them cancel my account and I have not seen any charges yet as it happened today. (5/23/2005) I think that they were very misleading in their practices. This company opperateds similar to Blockbuster that just settled their class action suit that order blockbuster to pay customers their money back. This should be looked into and I am willing to tell my part of it to stop this. Most college students purchasing books at half.com are doing so because they are short of cash in the first place and this company takes advantage of students.
Jeff Jue Jan 28
I just got off the phone cancelling this bullshit and getting a refund. It has been charged to my account 3 times now and I finally figured out Im being ripped off. It looks innocent enough, andI order a lot, so it could have been anything, but something didnt feel right.
The one I got was: WLI*SHOPPERDISCOUNT , 800-8898776 , CT $9.00
However Ive found this site, and confirmed what I thought.
The Cs rep was pretty terse and probably because shes handling some very pissed “customers”, but its not her fault so Im not angry at HER.
I want to thank you for setting up this site and exposing this ridiculous scam for what it is.
Janet C Jan 28
I found I was getting billed $9 to WLIRESERVERVATIONREWARDS on my credit card for months. I emailed them to cancel this, but thanks to all the comments here, I phoned them and insistedon a “full refund”. I got the same script mentioned here (this isn’t company policy, but I’ll make an exception for you”) and they said they’re refunding my $90 (sigh*).
FYI: the CT BBB site is interesting: http://www.connecticut.bbb.org/commonreport.html?bureau=walling&compid=77000102&language=&code=
However, they DO say that the company has a record of refunding and cancelling “memberships” when asked. So the company is “handling” all complaints themselves. But boy am I keeping an eagle-eye on my credit cards from now on.
Randy Jan 28
Beware of http://www.ECost.com they have this promotion when you finished your check out. They put it like this:
Get you $10 reward click here. Once you click your information is sent to WLI RESERVATIONREWARDS
Min Jan 28
Min Jan 28
I found it has been charged my husband debit card every month since January. Besides,they charge $9 twice for this month. (I booked a hotel through priceline.com lately)I have read the aboves, but I am afraid whether i can get refund or not due to my poor English on the phone. Anyways I will try tomorrow morning. If I get rejected to refund, then what will be next step? Please advise me at minkchoi@gmail.com and wish me luck!!
Bob Jan 28
I saw the charge of 10.00 for April and when I called to cancel they said I was also charged for May because the account was still active. I caught it and I’m out 20 bucks. They made no response to repay me. I got nailed through the Classmates web site
Sher Jan 28
I found a $9.00 charge on my bank statement along with WLI’s phone number. I called them to inquire and was also told that it was something that I had signed up for via 123inkjets.com, an online company that I had recently made a purchase from. I insisted that I would not have “knowingly” signed up for their program and that there must be something “tricky” in the way that they do online business. Bottom line, they have promised to reverse the transaction and “discontinue my membership.”
Needless to say – I was extremely angry, since I had to go through the process twice before receiving a confirmation via email. If the reversal is not apparent on my bank statement within the 48-72 hours that they promised it would be, I will then file a complaint with the BBB. I might just do that anyway.
Jeff Jue Jan 28
UPDATE:
My credit account was reduced by $9.00 (I figure Id let them have the other 9 for being good enough to actually scam me (Im pretty wary) but now its hopefully all cleared up and Im back to owing what I did before WLI charged me. Asking politiely might just do it. they are scammers, but at least they seem to give back.
S. McQueen Jan 28
I recently found a charge on my card and I tried calling but got no answer. I am contacting my bank and requesting a new card I will never shop on the internet again.
Roy Jan 28
Add me to your list. I found this $9 charge appeared twice in one month. I did not remember purchasing anything from WLI. I look over all my records for the past 3 years & this charge has been appearing every month. I thought it was my isp billing me monthly for my website.
Caped crusader Jan 28
This company has ripped of THOUSANDS of people. The Conneticut Better Business Burea has a LONG list on these bottom feeders. The main Company name is WEBLOYALTY.COm INC. and they are based in Norwalk Conneticut 06851, the President is VINCENT D’Agostino, 203-846-3300,(This info was obtained through the BBB) Can you image how much money they have taken from THOUSANDS of people just like all of us, and many have no IDEA!!!!! Send you complaint to the Conneticut BBB, The Federal Trade Comission, the IFCC, and the Conneticut Board of Consumer Affairs AND Defintly let the web site that you originally got connected to these Scam Artists by, you have to let them know that you can’t do business with them because they allow these creatures to STEAL you account number, yes, they say thereis fine print, I NEVER saw any fine print, the entire system is made to trick you into buying something and you have no idea that you did!!!!!! DO IT NOW!!!!they need to be shut down!
Brunninman Jan 28
I see i’m definitely not alone… I just noticed it on my bank statement with 4 other similar charges that I don’t know what are for, I’m glad I looked into it. Thanks for all the information
Brunninman Jan 28
I see i’m definitely not alone… I just noticed it on my bank statement with 4 other similar charges that I don’t know what are for, I’m glad I looked into it. Thanks for all the information
Brunninman Jan 28
I got a full refund as well by calling 800 7327031. They got my account information from a Fandango transaction, saying that I entered my email twice. I had to chew out the initial operator before I could get to the supervisor that gave me the refund. Don’t let them tell you you’re only getting 1 month’s worth back.
Caped crusader Jan 28
Getting a refund is great but people need to follow through and complain to the right places, this is somthing that should not be allowed to happen in the first place..
G Moor,Jr. Jan 28
I just received the same unknown $9.00 charge on my bill and called them to say I never signed up for this. I am now calling my BBB in RI
Trina H. Jan 28
A few years back me and my husband’s bank account was being charged this fee and we could not figure out where it was coming from. The bank done an investigation and still couldn’t figure it out so we ended up having to change our account number and now we are getting charged again.
caped crusader Jan 28
Trina, its coming from RESERVATION REWARDS alson know as WEBLOYALTY.com INC. the MAIN number to the corporate offices is 203-846-3300, the PRSIDENT of the company is VINCENT D’Agostino. Call and tell the to STOP. DEMAND a FULL refund and thell them you will complain to the Better Business Bureau, the FTC, and the attorney generals office and do just that, they have posted revenues of over 100 MILLION dollars last yeat, what more can I say??????
Trina H. Jan 28
I just got off the phone with them and I told them I would call the FTC or the state atty.and told them I wanted a refund and I wanted the service to stop immediately and he said I would receive my refund within 5-7 business days.He tried to tell me I was sent an e-mail which I never received.I was charged through Columbia House and I told him I never authorized the charges,I was charged 3 times this month alone.
caped crusader Jan 28
Trina, Remember, you DON”T have to be polite to a theif. There object is to make you think you overlooked something and YOU DID NOT!!!!! DEMAND A FULL REFUND and still submit a report to the BBB via the internet. you never autorized these charges, they may have hidden a disclaimer but thats wrong, I got a refund, I ripped them a new one. As far as them sending you a follow up e-mail, fist that NOT how a reputable company does business and 2nd, I have a spam folder for my e-mails they could have sent me a hundred e-mails, I would have never got one, REMEMBER, they STOLE you credit card number with your knowledge… GET YOUR REFUND and report these scum bags now!
I hate these jerks Jan 28
I just went onto my online banking and found a withdrawl for 9 dollars saying WLI*SHOPPERDISCOUNT 800-8898776 CT. Luckily I was talking to a friend online and mentioned it and he gave me this website. Without this website I wouldn’t have had a clue how to get my money back! We need to nail these bastards so the unfortunate people who dont know what to do will not have this problem in the future.
Marshall Jan 28
Same experience here, for the most part. One difference, however, I would recommend that if we really want to stop these guys we take a different approach to getting our money back. When they give you a refund of $9.00, it costs them $9.00, which they originally stole from you. There is no further damage to them. When you dispute the charge with your bank or cc issuer, they lose the $9.00 immediately, and are charged approximately $25.00 by their merchant processor for a chargeback fee. If their chargeback volume exceeds 1%, they will most likely have their merchant account shut down or suspended. This means they may not charge other people in the future and will likely go out of business. It should take about the same amount of time and effort for you, but could “put the hurt” on these scam artists. Just because they work with large companies, does not mean they are reputable, and you just mis-understood. I own a credit card processing company, and I know for a fact that I never agreed to the charges. Also, I went back to http://www.deepdiscountdvd.com and went through the steps of purchasing from them. The discount offer does not tell you anything about the charges or the membership at all. They are violating Visa/MC regulations, as well as perpetrating fraudulent transactions. Please dispute the transaction at your bank or cc company, instead of getting the refund. If your bank or cc company takes too long, or won’t reverse the charges, then you can always call back for your refund later.
Marshall Jan 28
Wow…I just found one of the greatest ironies on the planet. On http://www.webloyalty.com, they list their membership programs that are available to co-conspirators, err I mean partners, such as deepdiscountdvd.com and classmates.com. One of the programs is called “Wallet Shield,” which among other things gives the victim, err I mean member, $1000.00 is credit card fraud protection! I wonder if you can make a claim for CC fraud protection to pay you back for the membership fees that were fraudulent charged to enroll you in the CC fraud protection program! LOL…I just had to share that bit of irony.
Caped crusader Jan 28
It’s amazing that one of the features this bunch of crooks offer is fraud protection….They are the reason people don’t want to purchase on the internet, their damage goes beyond simply what they seal. Marshall, The first thing I did is report these A**holes as fraud to my credit card company, that’s a good bit of advise, I WISH ALL would do the same. The more complaints the BBB, and Credit card companies get, the sooner they will shut these crooks DOWN!!!!!
Glenda Jan 28
They nabbed me too!! Apparently they have attached themselves to other online ordering companies, They have agreed to cancel my “membership”… unauthorized by me, and to refund the charge to my account. (I will be watching for that refund.) Thank you for giving me the opportunity to voice my objection to this fraudulant practice.
Teresa – New Mexico Jan 28
I just received my second charge. This started almost immediately after I used Priceline for the first time. I plan to contact the company and demand my $18 back. Thanks for the valuable information provided by this site.
Roboski Jan 28
What a Scam ..OMG …I taked to a WLI*SHOPPERDISCOUNT Customer Service person .. There gonna refund my money ..”BEWARE” Any copons like $10.00 off your next purchase is false ..the’ll make you agree to some discount crap .. $10.00 off now ,Is $9.00 evey month Pffftt.. Rip offs !
Matt Jan 28
I was charged the $9.00 on my debit card but I never entered my email into the dumb pop-up that came up while I was ordering from MovieTickets.com. I saw the pop-up as a scam right away, yet MovieTicket.com(douchebags that they are) still sold my info. I made a claim with my fraud department at my bank and all will soon be resolved but right now there are only three words resonating in my head. MURDER, MURDER, MURDER!!!!!!
I hope every single person working at WebLoyalty.com and all their corporate associates(also douchebags) get murdered only after watching their families be murdered first!
Matt Jan 28
I, of course would never endanger another person, no matter how much they angered me or stole from me. So for all those that took offense to my above comment realize that it is only my most sincere dream(hope) and I would never take and action against them that would jeapordize their life, liberty or their pursuit of happiness.
Marc Jan 28
I just noticed that I’ve been charged for the last 3 months. Even worse they raised the price to $10.
Why doesn’t the government take action?
caped crusader Jan 28
the govenment won’t take action till WE COMPLAIN!!!!! Register a complaint with the BBB the FTC the IFCC and your attorney generals office, this is a HUGE scam with THOUSANDS of victims, they have made MILLIONS of dollars and only WE can stop it, report them to your crdit card company as fraud, do all you can, I am sure you work hard for your money, they sure don’t!!!! the company is WEBLOYALTY.COM INC. 101 Merritt Seven, 7th Floor, Norwalk CT 06851 203-846-3300 The Presedent is Vincent D’Agostino.
Kathryn Jan 28
I just noticed a $9 charge with WLI*RESERVATIONREWARDS… and another $9 with WLI SHOPPERDISCOUNT!!! I don’t know where it is from! I searched these companys on-line and found this webpage. Thank you so much! I intend to call them tomorrow morning to get my money back and cancel this subscription! This company should be stopped.
Patrick Jan 28
I had noticed this charge 2 months ago and figured it was something that I had purchased, like a video game. This caused several things to bounce and ended up costing a couple hundred dollars. It also happened again this month, I filed a fraud report with the bank and I also called and cancelled. I didn’t go through the hassle of demanding a refund since my debit card number is going to be changed… i’m only out 18 dollars plus the bank fees, but that’s a lot of money for a poor college student. Something has to be done about this, it almost caused my cell phone to get shut off.
Kristi Jan 28
I was recently charged by this company. I purchased Items on the LaneBryant website, and received an email stating that if i printed out a coupon I could get $10 off my next purchase, sort of like a rebate. I agreed to print it off by clicking “yes”, and I got several emails about some “reservation awards”, the I noticed a week later $9 missing from my account.
So LaneBryant is a place that must have some sort of agreement with this company and are allowing this to happen
Jose Jan 28
Same here… No idea where they took my information from. I made a claim to the bank.
Matt Jan 28
We, each of use need to contribute to compile a list of all known corporate associates that work with WebLoyalty. We need to stop supporting companies that allow companies like WebLoyalty to rip us off!!!! Companies like Fandango.com, MovieTickets.com, EBgames.com, Classmates.com etc… these are all bad companies that want your money and want other companies to steal your money. Lets Work ZTogether to bring the DoucheBags down!
Eli Jan 28
It’s Paypal, all right. I’ve been getting charged 9 dollars for the reservation rewards thing they have for a few months now. I’ve probably lost around 50 dollars. Like an idiot, I didn’t really give it much thought, as I immediately assumed that it had something to do with fees after I sell items using paypal. Only now did it occur to me that this has nothing to do with selling, because I haven’t been active on eBay for months. I am looking all over my Paypal account on how to cancel this, but of course it is nowhere to be found.
I am REALLY angry. Doing this to a starving college student? ARGH.
Eli Jan 28
Okay, I’ve dealt with it now and figured some things out:
Reservation Rewards was offered to me after I bought an item from eBay, without all of its terms. All it said was, “save this much money next time you buy from this seller.” As I bought from this seller regularly, I said cool and click a check mark and clicked ok. Paypal automatically gave themm all my info so it didn’t seem like I was actually signing up for anything.
If you want to cancel this, you cannot do it through Paypal. After searching around for an hour or so, I got this:
1-800-732-7031
Call that phone number, then wait to talk to somebody. Tell them you walk to cancel your account, and provide them with the address, email, zip code, and name you used for reservation rewards (should be the same as your Paypal), and after another 10 minutes on the phone it should be canceled. If you yell at them enough, they will refund your money very quickly; they crumple easily. It seemed that they probably got this a lot.
Good luck, I hope my info helps.
Alan Jan 28
I noticed a $9 charge on my bill this month. When I called them, they said I signed up through riverdeep.com. I have NO idea what riverdeep.com is and I can guarantee that I haev never been to that site. This is a SCAM SCAM SCAM. Can you imagine if they collected $9 from every complaint on this web page alone, you are looking at about $900. Multiply this by 100,000 customers and they are smiling all the way to the bank. Someone in CT needs to have this stopped!!!
Brandi Jan 28
So I have to say that I did notice the charge before but somehow always thought it was something else. This month however I went online to check my account balance yesterday (as it is my debit card so its been taking money right out of my pocket)… I noticed the $9 and asked my roomate what the date was. When I realized the $9 had come out that very same day and I hadn’t used my card for well over a week… I got a little concerned. After some research with the bank I discovered 8 months of charges. $72 is a lot for a poor college kid like me. I was told it was from a purchase at Lillion Vernon. My credit union faxed me a plastic card dispute form to fill out but I called the company and told them point blank I wanted my $72 back.
PISSED SAILOR Jan 28
I just sent these guys a pretty long and detailed message requesting them to refund, if not that I will use all means required to sue them. I am in the navy and my uncles are lawyers. So I will have no fees to worry about with these guys. So if it comes down to it, They will be out more than 20 dollars, My uncle with take them for all they can. There net worth is around 20 million bucks, so we may have to put them into chapter 11.
Yehuda Koren Jan 28
I had the same problem. They charged me for $9 on June 5, 2005.
I called them and they claimed that I signed through priceline.com, which is false.
Anyway, they promised to cancel the charge and refund me. I’m waiting to see if they will do this…
Kim Jan 28
My boyfriend has gotten the same kind of charge, with the difference being it is Wli*shopperdisco 6 CT… our bank had not contacted him about this even though it is a highly unusual charge. We are from PA so I don’t know how they even got the CC #
Tracy Jan 28
I had the same thing happened to me. They claimed that I signed up for it through Columbia House. I let one month slide then called to cancel the next month. They told me that it would be cancelled and they would refund one month for me. So here it is three months later and I’m still being charged $9/month. So I’m really pissed now. I called back and asked them why didn’t they cancel or refund my money? Phillip, the so call rep said that it’s showing I asked to be cancelled but don’t know why I wasn’t. He said that he would be sure to cancel it then and refund my June payment to them. I was like hold the **** on. You mean to tell me that you are only gonna refund me one month when even you had to admit that I called two month prior. Then he said he would refund two months. I saw oh **** no. Let me speak to someone else. He put me on hold with an attitude and since I was completely ticked off at this point, I was filing a complaint with the Better Business Bureau. He had me on hold a long time because I was at the point in the complaint where all I had to do was say how much money I was disputing. A “supervisor” finally came to the phone and told me they would refund the entire amount charged to my credit card. I’m satisfied now, but I’m more ticked off now that I see that they run the same scam on millions of people. I think I will still file a complaint with the BBB.
Ballinger Jan 28
Now, it seems that CLASSMATES.COM is also an affiliate of othese crooks. They depend on people not noticing these charges or inquiring about them. On my credit card there are numberous charges of $20.00 each. They claimed that i signed up with them when subscribing to Classmates.com. Enough of this!!!
Wade Cole Jan 28
Less than a week ago my 17-year-old son’s checking account was hit with a $9 withdrawl, and he had no idea why. The withdrawing company is “WLI Reservation Rewards”. Now a lot of people might not even notice a $9 withdrawl unless they diligently balance their checking accounts. But his account is small enough that it was significant.
Bank of America couldn’t help much to trace the company, because only a minimum amount of identifying information (the name) was posted.
So I did some Googling, and immediately found many ripoff reports.
My son says his only recent online transaction was the middle of May when he purchased a Star Wars ticket from MovieTickets.com. He doesn’t remember any popups during the transaction (but memory is a squirrly thing). HIs account was previously charged the correct $7.50 prior to the posting of this additional $9 charge.
At the suggestion of Bank of America, we are transferring his account to a new account number, and waiting for his new debit card in the mail. Chances are very likely that this was to be a recurring monthly charge.
The funny thing is, neither Bank of America, nor the institutions from the 2 reports above, seem eager to pursue the perpetrator. They’re willing to just reverse the charge. I wish I knew the best way to really nail this “WLI Reservation Rewards” place. I don’t think a judge would appreciate a company embezzling money from a minor!
Rick McCloskey – OH Jan 28
The ASS’s scammed me too, sevaral months went by when I didnt even notice, my bank says they know how to scam the system for bank fraud since the charges fall under 10 bucks they make it through the authentication process. I HATE THES BASTARDS!! they have hit my bank account for about 70 bucks and my credit card for about 40.
Rick McCloskey - Jan 28
why dont you do a class action law suit??
Rick McCloskey - Jan 28
why dont you do a class action law suit??
Rick McCloskey - Jan 28
why dont you do a class action law suit??
Dana Jan 28
I found “WLI SHOPPERDISCOUNT 800 8898776 CT” for $9 on my online statement, and googled it, every day I look at the statement and see things that I ask DH if they are his purchases, so we assumed this was just a gas purchase. Well, when I googled it and found this page, I lost my mind! I called the bank, asked how many times they have taken this money out? She said “visa will only refund 2 months” I said “that isn’t what I asked” she said “3 months” SO, I called 8008898776, and got “Rita”, Rita, when asked WHY I was being charged, asked for my name and zip code, I gave it to her, not a match (ugh) so now she wants my email address, I reluctantly gave that to her, thinking I was going to be spammed to no end, she still has no answers for me, so I ask her again WHY, and she tells me how I requested they “protect” me against people charging my account w/o my knowledge (der, they are charging me w/o my consent to protect me from charges from companies w/o my consent!) So, she asks me if there are any other names on my account, I give her another name, and BINGO there it is, she claims my husband, when purchasing tickets from movietickets.com requested their service for $9 a month! NO WAY, so I asked her to remove the $27, she said “how about I send you an email letting you know what a fantastic company we are” I said “no thanks, just refund the money” so she claimed it will be refunded within 5 business days, SO I will keep checking my account daily until it is credited! Good Luck everyone, it wasn’t as painful as I though! Oh, when I called back the bank to let them know what happened, I got someone else, and she says she sees WLI all the time on people’s accounts, and always wondered what it was! She was like “OMG< should I tell people it is a scam” I will keep you updated! Thanks for listening! Dana
Geoff Jan 28
I found the same thing. It was via PRICELINE.com. What a scam. They said they would remove it
caped crusader Jan 28
THE ONLY WAY to run these F**kers out of town is to file a complaint with the Better Business Bureau. The a–holes are Webloyalty.com INC (they have many names but this is the corporate name) 101 Merritt Seven, 7th Floor, Norwalk CT 06851, Presidet, who is driving a new Mercedes because of all of us, is Vincent D’Agostino. 203-846-3300, REPORT THEM , if you don’t no one will stop them, EVERY PERSON who has reported them has gotten ALL their money back, even if you settled it yourslf, REPORT THESE LYING STEALING A–Holes….!!!!!!!!!!!
Pat H Jan 28
I never even opened a travel-related web page or email and my checking was directly charged $9 two weeks in a row. They said my email address had to be entered twice to sign up. I hadn’t done this for anybody. All web orders were received and clear. Of course I never received any value for this erroenous subscription. Got my money back, but how did they get my account info?
Byron Jan 28
They too have screwed me out of seven dollars for four consecutive months. My bank cancelled my card and I’m recieving a new card and number. I am quite upset, but happy that it was only 28 bucks instead of 280.
Evan (Wisconsin) Jan 28
I was going through old mail while cleaning today and found an overdraft notice. I noticed it was during a time I should have had $2 in the bank. Upon further investigation, I found that this overdraft was from WLI Reservation Rewards. I investigated even further and found that they have been responsible for my past 2 overdrafts, and I have been charged at least since April. I will be going to the bank tomorrow to talk with their managers about filing papers on fraud against this company and possibly having my overdrafts be reversed. If anyone would happen to be up for starting legal action against this company, send me an email at diaperbaby@sbcglobal.net. I think they have been charging me since I made a book order on Amazon.com back in January, however at the present time, do not have the resources to confirm this. They have cost me a lot of money.
Larry Jan 28
Went through my credit card bill line-by-line this month. Did some research and realized Reservation Rewards has been charging me $7/month for over a year. I only got the latest month refunded. I am pretty burned up about this and have filed a complaint with the FBI Internet Fraud Division and my credit card company. I intend to file complaints with the CT Attorney General and other organizations mentioned by folks who have posted here. This company claimed my wife signed up for this membership on a Yahoo Shopping transaction. We don’t shop on Yahoo. The company could not tell us when the membership started or what transaction initiated the membership fee.
Larry Jan 28
Went through my credit card bill line-by-line this month. Did some research and realized Reservation Rewards has been charging me $7/month for over a year. I only got the latest month refunded. I am pretty burned up about this and have filed a complaint with the FBI Internet Fraud Division and my credit card company. I intend to file complaints with the CT Attorney General and other organizations mentioned by folks who have posted here. This company claimed my wife signed up for this membership on a Yahoo Shopping transaction. We don’t shop on Yahoo. The company could not tell us when the membership started or what transaction initiated the membership fee.
Christy Jan 28
June 21, 2005: I recently started Quicken and noticed the $9 charge as coming up in the scheduled charges automatically. I then did a Quicken search and saw the charges went back to February. I did a search online and found this website; called the 800 # for the company (800-732-7031 and got a recording to press 1, 2, 3 for questions with the account and one of the first things they then prompted for in the message was to get my credit card #. I hung up and called my credit card company and spoke to a representative and told them this was an errant charge and mentioned the complaints against this company and Better Business Bureau. They got a representative on the line from the company who explained that this was a promotional charge from November 2004 when I signed up through priceline.com for a hotel. I remember the promotion was to give me back $10 on my next priceline.com purchase and told the representive that I remembered the email but did not agree to the charge. I said since they had been charging me $9 a month that’s not a discount that’s a charge and I wanted it all refunded and canceled and he did, saying only that this wasn’t usual practice but that he could make an exception in my case. I was refunded $63. I think the only reason I had such a positive response from the company was because I went through my credit card to dispute the charge and get it refunded.
Tom Jan 28
We got hit by them too after a purchase from JOANN.COM. They will be hearing from me. I encourage all to contact the web site that victimized them and refuse to do business with them until they curtail the assocoiation with these people.
Leo Jan 28
I found this charge on my credit card too, and surprisingly I have been charged for 6m. Then I called them, them get me refunded and cancelled my membership.
Emily Jan 28
I just noticed a $9 charge appear on my bank statement for last month, logged onto my online account and there’s another $9 charge for this month that will show up on next month’s statement. I’ll be calling first thing in the morning to insist both charges be reversed. I haven’t bought anything online in months – I have no idea where this could have originated with the possible exception of Paypal.com to loan funds to a friend. There were no popups nor places to enter my email, however, so I doubt that may be the case (although Paypal has that information). I would also be interested in a class action.
garey Jan 28
They got me for 5 months, then I cancelled. I thought I was getting a $10 discount from JC Whitney Auto parts on my next purchase. JC Whitney defended the process and saw nothing wrong with it. I’ll never order from them again!
Larry Jan 28
As a follow up to my previous post…I got a full refund of $7 monthly charges dating back 23 months. How stupid was I to not catch this sooner.
Anyway, I sent an email to both WLI Reservation Rewards and the parent company, Webloyalty, customer service departments stating that they are fraudulently signing people up for their service. Here is the email I sent.
——————————————————
I spoke with a customer service representative today, Sue, and cancelled my membership with Reservation Rewards (#5854619). I never knowingly or willingly signed up for your services and demand a full refund of all membership charges from the day I supposedly agreed to become a member of your buying club. Sue was unable to identify the day the membership started or the transaction that triggered membership. A few hours of Internet research uncovered thousands of people who have been deceptively entrapped by your Internet scheme, defrauding them for months using your partnerships with online retailers and resellers.
I expect a response from your company within 24 hours relating the exact transaction that triggered membership with Reservation Rewards and a full accounting of the total refund I will be issued. This information will be compared against past account activity of my credit card issuer.
I am fully prepared to contact state and federal officials to report your abusive scam – Internet Fraud Complaint Center, the Attorney General of the State of Connecticut, the Attorney General of the State of Florida, the Better Business Bureau of Connecticut, and representatives of Congress in our respective jurisdictions – unless my demand is met.
——————————————————–
Within 24 hours I received notification that all charges would be credited to my credit card account within 3-5 days. They actually followed through without question. Try it and be forceful; they are ripping us off in a legal fashion.
Michae Jan 28
MB Jan 28
My son AND I both got caught because we did business with priceline.com and movietickets.com. From what I’ve read, it seems nobody cares,so all we can do is boycott the companies who deal with WLI. I will never buy anything online again from these companies. It’s a shame because I did so love priceline.com
TONI Jan 28
I got my cc statement this month and was charged $9.00 twice. One charge was for a refund that I surely do not know about. Why would they charge for a refund? I called the company and was told that they would drop my membership but my cc had been charged 6/13 $9.00 more dollars. I told them I expected a credit but was not promised anything. The Rep.(if you want to call him that) told me my info came from Lerner Catalog which I had had some transactions with. Called Lerner and quess what? They knew nothing about this company. I can not understand as the rest of you can’t why this is allowed to happen to innocent people and nobody does nothing.
sushil Jan 28
I was getting ripped for the last two months. First I called my credit card company (usbank) but they said that I need to call reservation rewards and try to get a refund first!
In my case my wife has purchased from personalcreations.com and apparently reservationrewards has indeed sent email related to trial membership (i was able to search as she uses gmail) but she cannot recall selecting the option to enter into trial membership from reservation rewards. I am pretty impressed by their modus-operandi – make refunds and handle cancellations immediately so that your bank (or even bbb) wont pursue your complaint against them!!!! if anybody is driving a capaign against them then you can count me in!
sushilkr at gmail dot com
Ray Jan 28
6/29/05– I got hooked, too, when I ordered something from Vista Print. I just sent them a “never will I order from you sneaky people again” email and plan to copy my complaint to the FTC as well as the CT address I picked up here. I run several websites and I shall place links to your blog so you’ll get even higher rankings in the search engines. More people should know and beware! BTW I have been promised more emails and refunds but I expect hell will freeze over first. I plan to ask all my credit card accounts to block any further charges from this organization. Thanks for your great blog. Iwill attache a copy to my complaint to the various agencies.
caped crusader Jan 28
The only way to stop the criminals is to report them to EVERY agency you can think of, and report them to your credit card as FRAUD, Don’t over explain, tell your credit card that you have fraudulent activity and it’s under the name of Reservation Rewards, AKA-Webloyalty.com. The guys are making MILLIONS on unsuspecting people and they have to be stopped!!!!!
DaveW Jan 28
Same thing happened to me after buying tickets through movietickets.com. The pop-up ad and link don’t make at all clear that you are signing up to a costly service. As soon as I noticed the charge I called the company and they have agreed to refund the $9.00 charge. It’s too soon to know if this will actually happen. Is this illegal?
Ray Jan 28
After getting onboard this blog and reading thru the long list of posts, I am struck by two facts.
First that very few have complained anywhere except here-this amounts to low-level identity theft in my book and we should be all filing complaints to every agency that could possibly be involved.
Second, the real power lies in walking away from merchants who wittingly or unwittingly are aiding them to continue. Stop using the merchants! Post a summary list of them, Adam, and let them know why! If a few of the merchants stop subscribing to their services, they will certainly get the message. I personally will be complaining to YAHOO on principle and moving my business email account to another venue. I have already withdrawn all future business from VISTA PRINT. It won’t happen overnight, but if enough get the idea and follow through, things could improve.
DL Jan 28
I received this same $9 charge. I called them and found out that it was in affiliation with http://www.allposters.com. Don’t buy from them! I never agreed to participate in such a ridiculous scam! Anyway, I called the WLI*SHOPPERDISCOUNT people, and they agreed immediately to cancel my membership. They kept reading from a card, so obviously this happens often. The “Attorney General” threat was a good tip; as soon as I said that, they immediately (in monotone – she’s heard this many times before apparently) agreed to refund my $9 within 3-5 days. Let’s hope I get it.
I called allposters.com to admonish them for their affiliation (they do know) with this service, and they said a supervisor will call me back. Like I believe that…
caped crusader Jan 28
All you have to do is call the bastards and tell them you are reporting them to the various consumer protection agencies, The BBB, The FTC, The attorney Generals office and reporting them as FRAUD to your credit card company, I GUARANEE you will get ALL your money back, the Parent company is WEBLOYALTY>COM INC 203-846-3300, the A++HOLE president is VINCENT D’AGOSTINO, they are in Norwalk CT, even though you get your money back, REPORT THEM!!!!!!! It’s is the only way you, and all of us can stom them, to file a report to the BBB, it’s very easy, you can do it online, DO IT NOW!!!!!!!!!!!!!!! This company designed this site to decieve, they are FULLY aware of what they are doing, DON’T let them….
Peter Van Dyke Jan 28
I am a Connecticut consumer class action attorney that has been investigating WLI for some time. I am curious if a class action has been filed, and what, if any, individual results have been achieved.
Peter Van Dyke Jan 28
I am a Connecticut consumer class action attorney that has been investigating WLI for some time. I am curious if a class action has been filed, and what, if any, individual results have been achieved. pvandyke24@yahoo.com
Art M. Jan 28
I just took a look at my checking account this morning to find this same $9.00 charge from WLI*RESERVATIONREWARDS!!!!!! This pisses me off to put it mildly!!! I will get to my bank and report this ASAP!! All I did is look at a site last week or two ago. I’m not buying this crap.
Dereck Jan 28
I noticed a $9 charge on my online bank account from WLISHOPPERDISCOUNT 800- 06/18WLISHOPP. I called the bank, and they had no information for this charge except what I have above. I decided to search the web using copy and paste of the only thing I knew about it. I was shocked to see the many, many complaints about this company. I was able to find the company website and phone number to cancel the charges. 1-800-889-8776 wlishopperdiscountsandrewards.com
leslie Jan 28
I noticed a$9 charge on my debit card checking account statement. I looked back and saw 3 previous charges. I guess I had dismissed it earlier . I called and found out that I had enrolled with it using Personal creations to order address labels. I called them and had to be very aggresive and have them credit me for the past 4 months. I will see it it happens.
Weldon Jan 28
I noticed two charges of $9. One from walletshield.com and reservationrewards. com. contacted both and told them I did not remember jioning any such organizations. They are the same organization, when I was able to cancel one the other automatically canceled. They would not return my money. I had only ordered from haband.
tom Jan 28
i just joined the club :(
chris & robin in jersey Jan 28
We got stung as well, 2 months for a total of $18. Called the swines at WLI and said they would cancel and refund us. We are now waiting. Moral to the story, read your statements every month people!
Susan Jan 28
Got same thing with $9 out of my account. It was with Choice Hotels when I booked our vacation. Lesson learned here. I didn’t sign up for anything but told I was. SO I cancelled it. Hope that works. THanks so much for this site otherwise I would have never realized. Good luck to all.
Nancy Jan 28
I had the same $ 9.00 on my credut card and just now found out what it was. I am calling now to resolve this. I am contacting the attorney general in my state of WV
STEVE H Jan 28
I just noticed this same $9.00 charge on my credit card. How are there this many complaints on a company and they are still getting away with this. This is crap Thanks for the weblog I will be contacting this company to put a stop on this.
don3bk, Belgium Jan 28
I checked into the $10 rebate on next order from TigerDirect. It tuned out that this pop-up was the WLI trap. I have informed TigerDirect. Also, without much hope, sent email to WLI, explaining that I never intended to sign up for their service becasue I live abroad. Within a day i received a courteous reply, which informed me that I had signed up after placing an order with TigerDirect. They also would immediately cancel my ‘membership’ and refund the 6 payments already deducted. Money came into my VISA account as six $9 credits. —- I have learned two things: to check better before I click, AND some very questionable enterprizes can act politely.
Doug Goodman Jan 28
When I saw the recurring $9 dollar charge I googled for shopperdiscount ripoff and up came your wonderful site. With the knowledge I was not alone I called them and in 5 minutes I got all $18 back and found out that allposters.com was the culprit. I am now forwarding an envelope containing the details to the CA Attny General and emailing allposters that they have lost a customer for good. I won’t be buying much on the internet from now on and need to let these shopping sites know they are distroying their customer base. Thanks again for your valuable site.
Wayne Jan 28
I had the same $9 charge WLI*RESERVATIONREWARDS 800-7327031 CT on my credit card. I called reservationsrewards for cancelation and refund. They also gave a sales pitch and mentioned Choice Hotels. I called Choice Hotels and they admitted that reservationrewards was an affiliate company. I used the California Attorney General webpage to send my info to the AG, encouraging him to cooperate with the other state’s AG to put an end to this scam.
Wayne Jan 28
After reviewing my previous credit card bills, I saw that reservationrewards charged my card 3 times, starting in April soon after I made a reservation with Choice Hotels. I took the advice above and called CitiCards to have the charges reversed and have them investigate this company. They were going to charge me $108 per year for WHAT? What a SCAM!!!
Skip Jan 28
I called 1 800 732-7031 and spoke with Michelle at 8:55am this morning (7/15/05) and she told me that this all started due to a purchase from a merchant purchase on my credit card in March. She used my last name and zip code (as listed on the credit card) to look up the account. She has supposedly credited my card back $36 for 4 months of “membership”. The credit card statement stated the following: “WLI*RESERVATIONREWARDS.CO800-7327031 CT”. She said it was not policy to refund prior charges and I told her I didn’t care what their policy was and that she needed to dredit my account back for all charges. I told her I felt this was fraud and that started to get her attention. The merchant was unaware of any connection and to their credit will investigate the matter further.
Skip Jan 28
I called 1 800 732-7031 and spoke with Michelle at 8:55am this morning (7/15/05) and she told me that this all started due to a purchase from a merchant purchase on my credit card in March. She used my last name and zip code (as listed on the credit card) to look up the account. She has supposedly credited my card back $36 for 4 months of “membership”. The credit card statement stated the following: “WLI*RESERVATIONREWARDS.CO800-7327031 CT”. She said it was not policy to refund prior charges and I told her I didn’t care what their policy was and that she needed to dredit my account back for all charges. I told her I felt this was fraud and that started to get her attention. The merchant was unaware of any connection and to their credit will investigate the matter further.
kelli Jan 28
Add me to the list! looks like when I signed up for classmates.com they got me too. Luckily I saw the first charge as I check my statements on the internet daily and noticed the $10.00 charge, I called WLI spoke to Arlene who immediately offered to cancel and refund my $10.00 within 3 to 5 working days so we will see. Also I am now sending a scathing E-mail to Classmates.com!! Thank you so much for this website!
Ray Jan 28
Back again after a bit of activity. Have posted complaints with three agencies. There’s a set of links on my site that I have repeated below:
FBI Internet Fraud Division (IFCC)
FTC – The Federal Trade Commission
and The Better Business Bureau.
Hey, Adam, as I say in a little note on my site, along with a link back here, this may be worth a fork in your Blog, or if you don’t want to do that, I’ve got lots of webspace and software available to start a whole new blog on the subject. Appreciate any and all feedback on going further, grp at tempsensor dot net.
Peter, I would be interested in learning more about a class action suite, too. I have a relative who is an unreasonable class action specialist in California- he never gives in in a matter of law, he says, a wronged person deserves the protection the Constitution provides.
Sven Jan 28
I had the very same problem : WLISHOPPERDISCOUNT AND WLIRESERVATIONREWARD both charged me $9 per month. I cancelled both and they promised me the refund. I don’t understand why credit card companies don’t ‘blacklist’ this company.
Jimmy Vo Jan 28
We have to stop this damn WLI company. I just checked my credit card, I got $9 charge to my account for the last 8 months. Please someone knows the law tell us what to do with this company. This is crazy…
HOODWINKED Jan 28
ME TOO! THE CHARGE ($9.00)JUST HAPPENED TO MATCH MY MONTHLY CHECK ACCOUNT FEE. SO IT HAS GONE UNNOTICED FOR SEVERAL MONTHS. THANKS FOR SHARING THE KNOW-HOW TO GET THIS SCAM BUSTED!
Andrea C Jan 28
They got me too! I’m going to contact the Mass. Atty Gen. with a letter. We all should!
Damian Jan 28
Thoose ……. goot me too.I don’t understand why credit card companies don’t ‘blacklist’ this company.
Gina S Jan 28
I just received the $9 charge and called to cancel. When they asked me…for security purposes…to verify my address…I asked them…”for my security purposes…what address to you have for me.” They did not have a comment, but said they would issue my refund and canel my “membership.”
Gina S Jan 28
I just received the $9 charge and called to cancel. When they asked me…for security purposes…to verify my address…I asked them…”for my security purposes…what address to you have for me.” They did not have a comment, but said they would issue my refund and canel my “membership.”
Julie W Jan 28
I just got the $9 charge when I bought software from Broderbund. I called and got a refund and they stopped the charges. I told them I would be reporting them to the Better Business Bureau !! This is the SECOND time this has happened to me in 2 months !
Adam Freund Jan 28
I had the same 9.00 charge. Add me to the list
adam_freund@hotmail.com
Peter Jan 28
Just found it on “welovemacs.com”, a Yahoo store site. I sent an email to the president of the company, referencing this page, suggested he might want to take action to disassociate his company from this scam. I’d recommend others do this too. As Kerry says, this scam is for the most part perpetrated without the knowledge of the business owner, who trusts the provider of the online store service. Any legitimate business person is very conscious of their image and I’d expect some positive results when they’re made aware of what
s going on.
YK Shin Jan 28
I also charged $18 for two months from this fraud company, moreover, it charged me when I have no money for that account. So bank also charged me for negative account, $30!!! I feel very terrible now.
Terry Jan 28
I noticed the $9.00 charge last week on an account that was being closed. I looked back and found 6 months worth of charges. I googled and found this site.
I called the number on the credit statement and asked to be removed from this “service” and would like a refund. I got my money back within three days.
Turns out that I also was roped in via fandango.com
Nicholas Moore Jan 28
The same thing just happened to me. I googled reservation rewards and alot of scam links came up. I emailed their customer service and told them I need my $9.00 back and to be removed from their list.
WhiteJediGuy Jan 28
I e-mailed them for all the information they have on me and how they got it. I just looked through a few of the comments above and saw that movietickets.com was part of the whole ordeal. I am a programmer myself and work with the web constantly as a web designer as well. I remember seeing reservationrewards and purposely not checked it. I am just confused on how “3 emails” never showed up!?!?!? Great thing happen over vacation… Another annoyance is, is why is it that a transaction and ONE email would take a whooooole month just to get to my email. I had to click on “lost password retrieval” on the site to get the email and noticed it wasnt just “9 dollars” it was monthly. I hope I am included on something protesting this fraud fest. Stevo
Vicki Jan 28
I recently noticed that I had been scammed so I searched on google for the phone number and landed on this website. It turned out that the company has been charging $9 each month on the same date on my debit card. At first I thought it was something I bought, but then I realized that I hadn’t bought anything this month. I called my bank and they said that it has been happening ever since February. So it appears that the company has taken $54 from my bank account. I’m getting my money back from my bank and they filed a fraud claim.
Sam Jan 28
Thank you so much. This web address was the only one that came up when I searched for the charge online. I did everything automatically without talking to one of their representatives, hopefully I will get my money back and never be charged again. I will look at my credit card statements more closely from now on. Thanks again.
Frank Jan 28
Man…. I got got charged $9.00 this month from this f u cking service.
Brian Jan 28
WLI*SHOPPERDISCOUNT 800-8898776 CT got me $18 so far.
I order stuff online all the time. Could have been anywhere…Very weak!
Kris Jan 28
Noticed 2 9.00 charges from WLIShopperdiscount and WLIReservationrewards.com. Got nailed thru lanebryant.com. BEWARE. Got the 800 number with the assistance of credit card company. Got refund and membership cancelled. Kris
Jason Jan 28
Did my routine check on my bank statement, saw the charge, did a “Google” on this company, found their website, knew I didn’t sign up this stuff (I never so), did another search for RR Scam and got this site. Called RR and will be getting my refund. I asked “Melissa” how many sites RR is affiliated with and was told “Over 80,000.” I rarely click on “pop up” ads but I did when purchasing movie tickets (the site is already listed on this blog) online thinking the “offer” was from the movietickets.com.
The number one issue I have with this company is that they pull one’s credit card information and such from the company one just purchased X from when company X and the buyer (me) doesn’t know this is happening. Even if one has gotten a refund I suggest filing a complaint to every link Ray posted above.
Thanks Adam for saving me time by having this included in your blog.
-Jason
Garry Jan 28
I just received a $9.00 charge on my debit card fm WLI*SHOPPERDISCOUNT 800-8898776. THANK YOU for posting this information, to help people understand this is a scam. I called today and cancelled my “subscription.” Be sure to use dialing option #0, not #1 (the latter asks for your credit card to cancel).
Faisal Jan 28
they nailed me to. but i got them to reverse the charge.
someone should take them to court.
Richard Jan 28
Add Drugstore.com to the list of websites which are hooked to this scam. They seem rather snooty about it when it is called to their attention, acting as if I chose to be scammed rather than Drugstore.com chose to do business with a scammer.
CK Jan 28
They did the same thing to me. Please send them to jail.
Seth Beebe Jan 28
I want to see these guys go down. I am in a job that makes me do background checks on lots of people and these idiots ripped me off. Here is What I did. I filed Criminal Charges against them. I am filling a lawsuit against them for the max amount allowed under Alaska Law as a small claim lets see them bring their butts up here. Here is who you can sue and there home addresses I got this information legally from the CT Sec of State Website:
Vincent R D’Agostino Home Address: 45 Turkey Hill Road South Westport CT 06880 he is the President. Richard J Fernendes (CEO) 129 Quarterhorse Lane Fairfield CT 06430. Stephen L Green (Director) 10 Chalmers Landing Westport CT 06880. Everyone please use this info go file a small claim lawsuit against these guys! report them to the FBI, your local Police. Hell lets all write them also. Everyone think about this they only took me for 2 months I reconcile my accounts. But if they do this to 100,000 people that is 900,000 dollars. DO NOT LET THEM GET AWAY WITH THIS. Let us as Amedricans let them know we will not stand for this. Now go out and sue each of these guys. After they have to travel to all 50 states and hopefully overseas also maybe they will go down!!!!
Jon Guzman Jan 28
Yet another victim. They got me for 2 $10 charges from “reservation rewards” and “discountshopper”. Maybe we can all get together and file a huge lawsuit against these criminals. Make this “Mr. Vincent R D’Agostino” guy feel what its like to have money taken from him.
Richard Jan 28
Richard Jan 28
I was ripped off from UBid.com then again. No more Ecommerce for me.
Donna Jan 28
AP9*GALLERIAUSA showed up on my bank account statement for 14.95 twice and twice for $1, and i have no idea who they are.
pam Jan 28
Okay so I am stupid, I was bidding om priceline and then after the bid was complete this little screen pops up and offers this. Since i I am going on vacation and it offered discounted theme park tickets, i thought why not? Well try to click on one of those coupons! this is what i get back “We are unable to log you in to the SaversGuide site at this time – please try again. If you continue to have difficulty, please contact the party who provided you with this link. THe site reservation rewards brings you to is entertainment.com yet (it seems to be yet also connected with them) I contacted the stupid enotact link and complained and have yet to hear from them. But when I called and got the recording, it did say if you wanted to cancel simply “press -what ever number it was” I guess I better call back and start pressing. Then I am goin to email this entire page to them and Priceline. Thanks for the input. I only wished I would have researched reservation rewards (like i do everything else usually) before I clicked yes!
Hans Jan 28
Several months ago I discovered a $9 charge on my credit card bill from ReservationRewards.com. Questioned my wife about this charge. She had not signed up for this service. However, she had purchased movie tickets on line. I canceled the membership. Again I have discovered a $9 charge on my credit card bill, this time ShopperDiscount.com. I also found a Fandango.com charge on my card charged by my son. Thanks to this web site I made the connection.
Charges other than what is purchased must clearly be stated at the time of purchase or it will be considered fraud. I am not willing to purchase anything on the Fandango web site to examine the “words” that are used to explain what one agrees to by clicking ‘yes’ to the discount offer. Can someone please share the wording with all if you recently made a purchase on one of these sites?
I recommend that we boycott the sites that partner with ReservationRewards etc. and e-mail friends with advise from our experience and the e-mail should encourage forwarding the e-mail to others. The e-mail should include the listing of the sites that trap consumers.
Always read the fine print first in any transaction!!!
Hans Jan 28
An update on above comments: Called ShopperDiscount.com and explained I had not signed up for this service. I was told that a purchase made on the Chadwick’s website (women’s apparel) had included the agreement to try the service free for 30 days. I insisted on a refund for the three months of charges. The receptionist insisted only the last month could be refunded. When I gave them the choice of a full 3 month refund or legal action she agreed to a full refund. An e-mail confirmation was sent immediately. Add Chadwick’s to your list of sites that trap consumers.
Dave Jan 28
After reviewing several bank statements, I noticed that I had been charged by Reservation Rewards since October (so I don’t keep up on these things like I should). I searched the Internet and found this sight before I called them. The first time I called them, they would not refund my money. The guy I talked too was very pissy. When I asked how I got signed up, they said that it was through some site that I had never been to (which I verified later). I called back and talked to the same guy (who pretended not to be the same guy, and I pretended not to know the difference). This time, he said that I had signed up through an online flower shop. This time he said he would refund all my money. I’m usually very careful about things on the Internet. It’s scary that there are so many of us who have been unwittingly taken advantage by these con artists.
Fawn Jan 28
Last month I noticed a charge from Reservation Rewards for $9.00. I had no idea what it was so I look them up on the net and found this page along with a couple others and seen all these people complaining about the same thing. So I found the number called and complained and the said they cancled my subsciption and then I had to call back to get my money refunded. Now, normally I don’t check my credit card statement – but for whatever reason this last month I did. Luckly, it was the first and last time they charged me. Like many others they told me I said up for it and blah blah blah! What a Scam!!! They said I purchased airline tickets through priceline.com which is a lie! I purchased airline tickets through cheaptickets.com. I had been on priceline looking but never ever purchased tickets from there. I hate to make cheaptickets look bad – because they really do offer good prices but they should not let reservation rewards do this to their customers!! Thanks to everyone for putting their comments on here! Maybe someday this will have to stop!! The best of luck to all of you!
Jennifer Jan 28
I was scammed too for the same $9.00 when I bought movie tickets on movietickets.com.
Jon Jan 28
if you get charged by SHOPPER DISCOUNTS at 800-889-3776 you must call and tell them you want all your payments retroactively reversed. They are cheats.
Seth Beebe Jan 28
Update on my posting above. The steps I took worked they refunded all of my money and they called me at work apologizing saying there was a “misunderstanding” they also immediately refunded all of my money. It does not matter though I am still suing them. I don’t even care if I win any thing at all I just want to be a pain in their collective rear ends. Please if you have been scammed by this company report them to the FBI, it is fast and easy and can be done on line. the more complaints they get maybe some Government Official will get off of their butts and go to work. It doesn’tcost too much to do a small claims against them and if they do not show in court then you will have a default judgement. If they do go to the internet and print out every complaint you find they can not very well fight that, these guys are rich from ripping us off so you will be able to collect. Lets take charge and fight back show these jerks that we will not take it and we will make a stand.
Seth Beebe Jan 28
Another update. I also filed a complaint with TRUSTe they are a Non-Profit Organization that is “supposed” to certify that companies are legitimate and not commiting fraud or sharing your information. They put a symbol on the web site that they certify. Reservation Rewards is certified by them and I told them what happened to me and literlly thousands of others. They said that they did not violate any of their policies. I thought I would let everyone know not to trust them either. Again that is TRUSTe they are NOT the watchdog group they say they are. No suprise there.
Paul Magers Jan 28
This $7.00 charge on my credit card statement has been going on for months….and I am finally finding out what it is all about. I appreciate the fact that I was able to locate your information…
Ping Shu Jan 28
I was charged $10 by WLI ShopperDiscount CT for two months. I never sign up with this company. I wonder how they got my checking account number. It is so terrible.
Mohan Jan 28
I too got charged $9.00 bucks for two months under this transaction…this is horrible
Renee Jan 28
I started noticing $9 charges in February (a month after purchasing airline tickets online) but had also bought 3 magazine subscriptions for similar amounts so I didn’t pay much attention. After checking my bank account, I see that they have been taking $9 out of my account an approximately the same day of the month for 6 months. I copied WLI*SHOPPERDISCOUNT into google and found this site. Thank you for comfirming my suspicions, I will call them immediately!
Renee Jan 28
I called and found out I got scammed after ordering a poster from AllPosters.com. Luckily I got the whole “that is not our policy but I will make an exception for you” and I got all of my money refunded! If action is going to be taken against these companies, I would be happy to help in any way I can. THANK YOU SO MUCH FOR MAKING THIS WEBSITE :D
Gene Jan 28
Thrify Nickle in Fl got our Visa number and a one time e-mail address through Yahoo. We have been charged for 8 months for $9.00. Called WLI and they said we signed up with them using the one time e-mail address. I told them I have never used the e-mail address and told them I was calling Visa. They said them said they would cancel my membershio and refund all 8 payments. We are contacting Visa as they should have given them a mechant number.
Gene Jan 28
Thrify Nickle in Fl got our Visa number and a one time e-mail address through Yahoo. We have been charged for 8 months for $9.00. Called WLI and they said we signed up with them using the one time e-mail address. I told them I have never used the e-mail address and told them I was calling Visa. They said them said they would cancel my membershio and refund all 8 payments. We are contacting Visa as they should have given them a mechant number.
Marge from Maine Jan 28
Just saw two $10 charges on my checking account online. After reading some of the comments on this site, I believe that this may have started with Classmates.com for me. What a hassle!
Robert Jan 28
I was charged in July and now August for $12.95. One was named AP9GALLERIAUSA 800-411-8104 the other is AP9PASSPORTTOFUN 888-840-6303. I have no clue what this charge is and have called Arizona’s state attorney general.
James Jan 28
These bastards got me after i purchased some products from JC WHITNEY…disguised as a free $10 coupon that enrolled me into their service…charged $9 twice before i caught it!
Robert Jan 28
Found out how I was scammed. I purchased some business cards from a company called http://www.vistaprint.com
When you buy something they have a scam that says you’ll get $10 off your next order by clicking the link. Then like magic you never receive anything but a email saying that you have joined passporttofun & galleriausa. No billing ever arrived at my address or anything else. See below :
Welcome to Passport to FunSM! You’re receiving this email because you accepted a special invitation from VistaPrint.com to try Passport to Fun. And remember, you are eligible to get $10 Cash Back on your next purchase from VistaPrint.com! Simply Click here for details.
Start saving right now – simply click the URL below!
SO BEWARE OF THIS SCAMMERS!!!!
THey said they would refund August but I’m out for the two charges in June at #12.95 each. I have reported them to the bbb and have contacted our Attorney Generals Office and suggest others to do the same. This is just wrong. I will not be doing anymore business with Vista Prints due to this. Thats sad they have always done a nice job. I have contacted them and still waiting for an call back and an answer. Will update you when I find something out. Let’s STOP these SCAMMERS!! Thanks for puttin this site up,, your AWESOME!!
Robert Jan 28
Found out how I was scammed. I purchased some business cards from a company called http://www.vistaprint.com
When you buy something they have a scam that says you’ll get $10 off your next order by clicking the link. Then like magic you never receive anything but a email saying that you have joined passporttofun & galleriausa. No billing ever arrived at my address or anything else. See below :
Welcome to Passport to FunSM! You’re receiving this email because you accepted a special invitation from VistaPrint.com to try Passport to Fun. And remember, you are eligible to get $10 Cash Back on your next purchase from VistaPrint.com! Simply Click here for details.
Start saving right now – simply click the URL below!
SO BEWARE OF THIS SCAMMERS!!!!
THey said they would refund August but I’m out for the two charges in June at #12.95 each. I have reported them to the bbb and have contacted our Attorney Generals Office and suggest others to do the same. This is just wrong. I will not be doing anymore business with Vista Prints due to this. Thats sad they have always done a nice job. I have contacted them and still waiting for an call back and an answer. Will update you when I find something out. Let’s STOP these SCAMMERS!! Thanks for puttin this site up,, your AWESOME!!
Robert Jan 28
Found out how I was scammed. I purchased some business cards from a company called http://www.vistaprint.com
When you buy something they have a scam that says you’ll get $10 off your next order by clicking the link. Then like magic you never receive anything but a email saying that you have joined passporttofun & galleriausa. No billing ever arrived at my address or anything else. See below :
Welcome to Passport to FunSM! You’re receiving this email because you accepted a special invitation from VistaPrint.com to try Passport to Fun. And remember, you are eligible to get $10 Cash Back on your next purchase from VistaPrint.com! Simply Click here for details.
Start saving right now – simply click the URL below!
SO BEWARE OF THIS SCAMMERS!!!!
THey said they would refund August but I’m out for the two charges in June at #12.95 each. I have reported them to the bbb and have contacted our Attorney Generals Office and suggest others to do the same. This is just wrong. I will not be doing anymore business with Vista Prints due to this. Thats sad they have always done a nice job. I have contacted them and still waiting for an call back and an answer. Will update you when I find something out. Let’s STOP these SCAMMERS!! Thanks for puttin this site up,, your AWESOME!!
Robert Jan 28
Found out how I was scammed. I purchased some business cards from a company called http://www.vistaprint.com
When you buy something they have a scam that says you’ll get $10 off your next order by clicking the link. Then like magic you never receive anything but a email saying that you have joined passporttofun & galleriausa. No billing ever arrived at my address or anything else. See below :
Welcome to Passport to FunSM! You’re receiving this email because you accepted a special invitation from VistaPrint.com to try Passport to Fun. And remember, you are eligible to get $10 Cash Back on your next purchase from VistaPrint.com! Simply Click here for details.
Start saving right now – simply click the URL below!
SO BEWARE OF THIS SCAMMERS!!!!
THey said they would refund August but I’m out for the two charges in June at #12.95 each. I have reported them to the bbb and have contacted our Attorney Generals Office and suggest others to do the same. This is just wrong. I will not be doing anymore business with Vista Prints due to this. Thats sad they have always done a nice job. I have contacted them and still waiting for an call back and an answer. Will update you when I find something out. Let’s STOP these SCAMMERS!! Thanks for puttin this site up,, your AWESOME!!
Matt Jan 28
I am 17 and have just recently opened a checking account. On 07/07/05 i noticed a charge by them, at the time i thought nothing of it. But this past august i recieved another charge, i looked them up and found this. I just called the number and they supposedly have canceled the subscription that i never signed up for in the first place. The only places i had used the debit card at before this charge was PayPal, EBGames, Amazon, and Tiger Direct (although their charge came in the day after). I am going to contact my Attorney Generals Office tomorrow. Has anyone ever been sucessful in getting a refund?
Shannon Jan 28
i’m a 20 year old college student who just realized this scam on my bank account records along with others! what should i do? i have never signed up for this or any sort of reservation, i’m in frickin college!
Bill Jan 28
After being scammed by this crew, I wish there was a Robin Hood Hackers Society to protect the internet world from scum bags like this.
Alper Jan 28
I got ripped too!! EBGames is the accomplice and I can’t believe they managed to pass my credit card info in such a devilish way. I already reported them to Internet Fraud Complaint Center of FBI (www.ifccfbi.gov) and Califonia Attorney General Consumer Affairs. Tomorrow morning I’ll be calling them to yell and get my money back. Infuriated and shocked that they can still do business after more than a year of thievery. I wish I was in Connecticut. Grrrr….
Erin Jan 28
Thank you Adam, for putting this on your blog. I was checking my bank statement online and was thinking, “Who are these people?” So I am calling them right now. Thanks fellow commentors so I will know what to say. Sure, it’s only $7 but that’s my $7!
Billy Jan 28
I just found out they’ve been billing me since Dec 2004 when I bought from AllPosters.com. The lady who answered the phone hem and hawed arounnd offering me one month’s refund but I stayed on her until she said she would refund all 8 months. My next call is to my credit card company.
Shanna Jan 28
Yep, same here! Only mine was from Critic’s Choice Ent. When I went to google to check out this company, this popped up. I bought airline tickets from Expedia.com back in June and after seeing this, made the connection. Since then I have been receiving $9.00 charges. I was immediately alerted the first time I noticed the charge and then in looking in my past account transactions, noticed it going on for months now. Thank you for the website!
Jim Jan 28
I got mine from buying movie tickets online. Haven’t been
able to contact the company yet, but…
Anthony Jan 28
Same thing here. How can this many people be ripped off and nothing has been done about it?
ALVEY Jan 28
This practice really stinks up the internet. I’m surprised the banks, creditcard companies, and websellers don’t band together to stop this kind of stuff before all confidence and trust in dealing on the internet is gone. Count one more victim who is getting redress with the help of this website. Also one more person going back to brick and mortar stores for all their dealings. At least you know where to go for a dispute with them and what jurisdiction to sue them in when they misbehave. Thanks for the website.
Tom Jan 28
WLI has been billing me since October of 2004 (10 months!)after my wife made a purchase from “Chadwicks”. I spoke with a rep from WLI and she said my wife clicked on a $10 coupon button. The button advertised receiving $10 back on your next purchase from Chadwicks. Once she clicked on the button she was taken to the Reservations Reward Website and checked some boxes under the assumption that she was still on a Chadwicks page and filled out her email address to receive her $10 discount. The representative at WLI said that my wife was agreeing to their contract by filling out her email address 2 times! What a crock! I asked the representative if there was anywhere on their website that my wife had filled out our credit card information and that they had indicated they would bill our credit card $9 every month. I asked the representative if my next step needs to be contacting the Connecticut Better Business Bureau. The representative said that she would refund the $90 back to our credit card account. Why is this company still in business!!
Scott Rowley Jan 28
Hello,
I live in England and my father had ordered some medication from a company called drugstore.com in May 2005. It’s now August 2005 and he’s just noticed two $9 charges on his credit card statement. TravelValuesPlus.com and Reservation Rewards. I tracked down the websites for these companies and suprise surprise they’re identiacal in all but name!
The website addresses are:
http://www.travelvalueplus.com
http://home.reservationrewards.com/rrcontact.asp
On the site I typed in my fathers e-mail address in the members log on box and just typed in jargon for the password. I then clicked I’ve forgotten my password and had it e-mailed -to me. This enabled me to log onto the website as a “member”. (Incidently, the password was “quarter92rake”, which meant nothing to us!).
From there I was able to get a membership number and find out exactly when the account had been created, useful when trying to deduce how the scam occured. My father has contacted his credit card company and requested a new card. I’ve cancelled the membership account from the website and intend to ring them too.
This website is VERY useful and has enabled us to fully work out the scam with the “$10 refund” button at checkouts.
Are there any other folks from outside the US who’ve been affected by this scam? My father had the medication delivered to a friends address in the US so it could be that that is why it happened to him.
My father was buying medication to help prostate cancer sufferers in a support group that he runs having had the cancer himself. These fraudsters aren’t just greedy, they’re sick. Having read many of the above posts there are students, elderly people, sick people, people from all backgrounds. They’re not targeting rich people, just anybody they can steal a quick $9 from. It’s disgusting and it must be stopped.
Scott Rowley Jan 28
Hello,
I live in England and my father had ordered some medication from a company called drugstore.com in May 2005. It’s now August 2005 and he’s just noticed two $9 charges on his credit card statement. TravelValuesPlus.com and Reservation Rewards. I tracked down the websites for these companies and suprise surprise they’re identiacal in all but name!
The website addresses are:
http://www.travelvalueplus.com
http://home.reservationrewards.com/rrcontact.asp
On the site I typed in my fathers e-mail address in the members log on box and just typed in jargon for the password. I then clicked I’ve forgotten my password and had it e-mailed -to me. This enabled me to log onto the website as a “member”. (Incidently, the password was “quarter92rake”, which meant nothing to us!).
From there I was able to get a membership number and find out exactly when the account had been created, useful when trying to deduce how the scam occured. My father has contacted his credit card company and requested a new card. I’ve cancelled the membership account from the website and intend to ring them too.
This website is VERY useful and has enabled us to fully work out the scam with the “$10 refund” button at checkouts. Many many thanks to you Adam.
Are there any other folks from outside the US who’ve been affected by this scam? My father had the medication delivered to a friends address in the US so it could be that that is why it happened to him.
My father was buying medication to help prostate cancer sufferers in a support group that he runs having had the cancer himself. These fraudsters aren’t just greedy, they’re sick. Having read many of the above posts there are students, elderly people, sick people, people from all backgrounds. They’re not targeting rich people, just anybody they can steal a quick $9 from. It’s disgusting and it must be stopped.
Scott rowley Jan 28
Hello,
I live in England and my father had ordered some medication from a company called drugstore.com in May 2005. It’s now August 2005 and he’s just noticed two $9 charges on his credit card statement. TravelValuesPlus.com and Reservation Rewards. I tracked down the websites for these companies and suprise surprise they’re identiacal in all but name!
The website addresses are:
http://www.travelvalueplus.com
http://home.reservationrewards.com/rrcontact.asp
On the site I typed in my fathers e-mail address in the members log on box and just typed in jargon for the password. I then clicked I’ve forgotten my password and had it e-mailed -to me. This enabled me to log onto the website as a “member”. (Incidently, the password was “quarter92rake”, which meant nothing to us!).
From there I was able to get a membership number and find out exactly when the account had been created, useful when trying to deduce how the scam occured. My father has contacted his credit card company and requested a new card. I’ve cancelled the membership account from the website and intend to ring them too.
This website is VERY useful and has enabled us to fully work out the scam with the “$10 refund” button at checkouts.
Are there any other folks from outside the US who’ve been affected by this scam? My father had the medication delivered to a friends address in the US so it could be that that is why it happened to him.
My father was buying medication to help prostate cancer sufferers in a support group that he runs having had the cancer himself. These fraudsters aren’t just greedy, they’re sick. Having read many of the above posts there are students, elderly people, sick people, people from all backgrounds. They’re not targeting rich people, just anybody they can steal a quick $9 from. It’s disgusting and it must be stopped.
Laura Jan 28
Laura Jan 28
I have also been scammed. They have been taking 10.00 out of my acct 2x/month for the past 2 months. I filed a complaint with the bank who reimbursed me the funds and I also filed a police report. These people should not be able to get away with this
dave c Jan 28
i had the same problem, bought something on EBgames.com and it springs up and says nothing about credit card, it automatically takes your money without putting info into them so i called them last night demanded my money of my bank will be involved, and sure enough i got an email saying, they are giving money back.
Elizabeth Jan 28
I just received the first charge of $9.00 thanks to online banking. Thanks to you all who network to stop these losers of taking other peoples money without authorization!
Andrea Belard in CHICAGO Jan 28
Hello everybody, I must admit it felt a little encouraging to see that I was not the only one being ripped off like that, they had been taking my money since June 2004 and I didn’t even notice since it’s not a big monthly amount. I already started a chain e-mail advising everybody I know to pass it around and be careful with those websites and especially with this Reservation Rewards people.
I just finishing filing a complaint with the “Internet fraud complaint center” which happens to be part of the FBI. Pleasae take 5 minutes to file your complaint. They might not care if they get one (mine) buyt maybe if they get a couple hundreds (from all of us here) they will start paying attention.
The website is http://www.ifccfbi.gov/index.asp
You can contact me at huesito62@hotmail.com if needed.
Ruth (Oregon) Jan 28
Aug 20 05
Same swindel here in Oregon. I have reported the scam to my bank, to Better Business Bureau and the Attorney General’s office.
Andrea Belard in CHICAGO Jan 28
Hello everybody, I must admit it felt a little encouraging to see that I was not the only one being ripped off like that, they had been taking my money since June 2004 and I didn’t even notice since it’s not a big monthly amount. I already started a chain e-mail advising everybody I know to pass it around and be careful with those websites and especially with this Reservation Rewards people.
I just finishing filing a complaint with the “Internet fraud complaint center” which happens to be part of the FBI. Pleasae take 5 minutes to file your complaint. They might not care if they get one (mine) buyt maybe if they get a couple hundreds (from all of us here) they will start paying attention.
The website is http://www.ifccfbi.gov/index.asp
You can contact me at huesito62@hotmail.com if needed.
Patty in Arizona Jan 28
Same thing here. This is still going on as of August 2005. I noticed charges on my last two credit cards after purchasing tickets from travelocity.com. After a year of this occuring, I wonder why this company is still able to proceed with this fraud.
Bernie Jan 28
Same here. I think from an order with drugstore.com It’s really amazing they can continue to operate this scam.
Jonathan Jefffer Jan 28
We discovered the same thing yesterday 5/22/05.
My wife had purchased cloths form LaneBrynt.com, which is a real a reputable company. We found WLI’s website, their number and address. We called them, and had the charges removed; we called the credit card company to dispute the charges; I called Lane Bryant Catalogues to complain; and I called the Shelton CT police – who directed me to my local PD.
I am not hopeful that they will get shut down, but I intend to raise a stink to the extent I can. Thanks for the website. I will be printing this and handing it over to my local police to pursue.
Andrea Belard in CHICAGO Jan 28
UPDATE:
Got ALL my money back, therefore don’t hesitate to call, and be clear with them that you want EVERYTHING refunded ASAP.
Andrea
April Jan 28
I have had several months that I have been charged $10.00 to WLI*shoppers discount. I have called serveral #’s and got no resolve. My bank will do nothing. My next option is to close my account and create a new. Someone has to stop this company. 8/23/05
April Jan 28
I have made my 2nd phone call to the company to cancel this program that my Husband somehow signed up for while making a Columbia House purchase. They insisted that they did not show any record of previous phone calls. They also did not show that my name was on the account just my husbands. Usually when your name is not on an account even if it is your husband they will not discuss matters w/ you unless you are an authorized person on that account. I found it interesting that they had no problem discussing all account information w/ me just by verifying as she said “the Thornapple St. address”. She said she would cancel the membership and we could use the discount for the rest of the month. I said thank you but, When I called on June 1st to cancel they said the same thing and here I am again calling to cancel again and you charged my account on JUNE, JULY, and now AUGUST. I want my $50 paid back to me. She said I will refund for last month and you can still use the membership until the end of month. I said I want $50 back not $10, so I will contact my local police department and see what they can do for me. She then said “We don’t usually do this but at this time I will approve for a full refund of $50. and I will cancel your membership effective immediately, and as of now you won’t have access to your membership discounts anymore”. I said we never new we had any discounts to use. We never got a login name or password becuase we did not want this membership to begin with. I said thank you for your time and I will be looking for my refund to hit my account. If it is not there by the end of the month I will take further action. I hope that I have resloved this problem. I will post another message in a few weeks to update anyone who cares. (Fed up in St. Clair, MI)
Julie Ramirez Jan 28
This is exactly what happened to me after ordering on amazon.com! I’ve been researching it for a while before coming here. I plan to call my state’s Better Business Bureau, contact Reservation Rewards, and also alert amazon.com about it. I may or may not accomplish anything, but this is truly horrible. If anyone has any tips or anything, please email me at kasviel@hotmail.com. Also, does anyone know if these charges are linked solely to your email, your card number, or what? Stupid bastards, messing up modern conveniences like internet shopping :-(
Fashion Jan 28
Update, I just called them and they agreed to refund me.
They charged me $9/month for 5 month.
I just want to thank you for the above good suggestions.
Hope every victim will fight back the bastards.
If something I can help, contact me at fashionary at hotmail.com
Fashion Jan 28
The data is Aug. 23, 2005
Update, I just called them and they agreed to refund me.
They charged me $9/month for 5 month.
I just want to thank you for the above good suggestions.
Hope every victim will fight back the bastards.
If something I can help, contact me at fashionary at hotmail.com
Tom B Jan 28
8/24/05
Question: How many of you have actually received your money back after being told they would refund your money?
Mike N Jan 28
Two $9 charges posted on 8/11 from Reservation Rewards and Shopper Discounts & Rewards.
They received my credit card information as a result of a purchase I made on Allposters.com. Upon seeing my online bank statement I called the 800 number after work hours and was able to cancel these so-called memberships. I will contacting the CS Rep tomorrow with hopes they credit my account. I will have a hard time being patient with them. However, patience may be the only way to a refund. I applaud those who convict them.
Mike N Jan 28
Two $9 charges posted on 8/11 from Reservation Rewards and Shopper Discounts & Rewards.
They received my credit card information as a result of a purchase I made on Allposters.com. Upon seeing my online bank statement I called the 800 number after work hours and was able to cancel these so-called memberships. I will contacting the CS Rep tomorrow with hopes they credit my account. I will have a hard time being patient with them. However, patience may be the only way to a refund. I applaud those who convict them.
Jeffrey Smith Jan 28
Just got my bank statement and found the same charge for $9.00 I have yet to call the 800 number, but I did call my bank (WELLS FARGO) who was nice enough to reverse the charge and dispute the item. I can’t begin to express how livid I am!
Don Jan 28
I also noticed a $10.00 charge on my bank account and called my bank. My bank reversed the charges. They gave me the phone number (1-800-732-7031.) I called it and had the membership cancelled. A lady named Vanesse at WLI told me they had gotten my credit card info from Classmates.com who I will contact regarding this scam. Thanks for the info.
Jackie Jan 28
My husband queried the $9 charge that has been appearing on my bank statement. I found this web site and called the 800 number. I was told they could cancel membership. I said good but I wanted a full refund of all money charged. She said they would make an exception in my case and I would get a full refund within 5 days. We will see! Something needs to be done about this scam. I do a lot of purchases on line and will be much more vigilent in future.
Maggie & Dallas Jan 28
We too have be taken victum to this scam. I looked at our back account today and found 2 charges of 14.95 from a company called AP9. One was AP9 Passport to FU and the other was AP9 Protect Plus. If this goes through to proestcution. let me know! email it to kitkat69@hotmail.com.
jimwk Jan 28
I got the same respone as most of you out their and do believe something can be done about these charges , with so many people complaining about this problem hav any of them heard back from their state law inforcement people?
Maggie & Dallas Jan 28
I just got off the phone with these assholes. If the refund is not back in our bank account by Monday, I (we) are filing a lawsuit against them here in Texas. Anyone in Texas please let me know so we can contact you when the time comes.
Abhijit Jan 28
I have seen the same thing happening on my credit card charges. I did the search on RESERVATIONREWARDS and found this blog.
After reading the explanation here, I called up the RESERVATIONREWARDS and cancelled my request with immediate effect. Then I spoke with the rep and told her that I never signed up for any such service and would like to dispute the charges.
I was surprised that refund request was accepted. I am told that the refund will appear on my credit card in 3-5 business days. I have received the email confirmation regarding this.
I guess this is because of the blogs like this and the good job by all you guys in bringing this issue so diligently.
Thanks.
John Jan 28
Hey…… Just got caught up in the same SCAM !! Noticed for the past two months a $9.00 charge on my account to Shoppersdiscount… I called to complain.. found out… this is thru a puchase from Carol Wright Gifts Cataloge..
Of course I did NOT order a Shoppersdiscount Membership.. never the less was being charged for one…. The customer service Rep tells me they will refund the past two month charges and remove my name from the membership…
Best Advice here… check your statements… call and really complain… these people know this is a SCAM and I’m sure they want NO MORE complaints lodged against them.
Amber Jan 28
8/30/05 Noticed the WLI*RESERVATIONREWARDS 800-7327031 on my online statement. So far only got hit for $7.00 – will be canceling my ‘membership’ today. My question is if this has happened to so many people can’t we do something to prevent this from happening???
Sean Dougherty Jan 28
Please Help!!!!! Ap9 PASSPORT TO FUN… can anyone get ahold of these f#c*ers. Charge of 11.95 per month thanks to me clicking the wrong button on vista prints. I HAD NO IDEA I WAS SIGNING UP FOR ANYTHING and low and behold i get a charge. Count me in for any lawsuits against these assholes.
Sean Dougherty Jan 28
Please Help!!!!! Ap9 PASSPORT TO FUN… can anyone get ahold of these f#c*ers. Charge of 11.95 per month thanks to me clicking the wrong button on vista prints. I HAD NO IDEA I WAS SIGNING UP FOR ANYTHING and low and behold i get a charge. Count me in for any lawsuits against these assholes.
Nicole Jan 28
I found a $12.95 charge on my account today, from AP9 Passport to Fun, which is connected to DealPass.com. I called my bank and filed a dispute and my bank was able to give me a number to reach the company at. (1.888.840.6303) When I used the number, I chose option #1 for ‘Membership Fees or Charges’, then option #2 to enter phone number, after that I didn’t make an options chose, I just waited on line and was sent to a live person (after 45 minutes!). But I was able to get the charges reversed and the account closed, plus my bank is changing my visa card as well. When I spoke with the company, I was informed the charges came from a offer on vistaprint.com, although I chose not to accept the offer, they still charged me. I hope this information helps others. I got the charge removed but it took about 4 hours to track down a number and get through to someone.
Sheri Jan 28
Hello, I have been charged $9.00 on my credit card for the last two months from WLI*SHOPPERDISCOUNT 800-8898776 CT it sounds like the same company. I am calling them today, they should not be able to get away with this.
matt k Jan 28
How did you end the $9.00 paymint . Whouse it by calling
them I may have sind up four this It is time to stop this
Tim Jan 28
Researching a charge from AP9 Connections, same MO, said I signed up but they have no proof. They will not refund the past payments but did cancel. If anything comes from a class action, please let me know. I am also boycotting Orbitz because they let this sh1t hole company work on their site. tpfannesatyahoo.com
Don Jan 28
I did get my refund for the past months charges as well as the pending charge also. The refund took 2 – 3 days. They told me my wife signed up for the program by clicking on an offer for a $10.00 off coupon thru Classmates.com. I cancelled her membership to Classmates.com as well as to WLI*RESERVATIONREWARDS 800-7327031. They (WLI) didn’t give me the line about “Doing me a favor” or “We usually don’t do this but…” The whole transaction took less that 10 minutes.
I think they’re getting the message!
Woody Jan 28
Got the same B.S. from Classmates Rewards.(Same 800 phone number). $10.00 a month for the last several months. When I called, I was told that I had signed up for a free 30 day trial and would be charged after that. I was also told that I had been sent several promotional packages. After considerable debate with their customer representative, they agreed to do me a “big favor” and refund all of the dues that I had paid. She said that I had probably installed a new pop-up blocker that prevented me from receiving the packages. What a joke. E-mail received today said that my account will be credited in 2-3 business days. I’m also canceling my membership to Classmates.
Kevin Ashworth Jan 28
Got the same business here. $12.95 charged to AP9*PASSPORTTOFUN but I never did business with them. They got my info from Vista Print. Do not do business with Vista Print!
Mike Jan 28
WOW!!!!!!! This is a new one you guys, I got charged 2 months in a role from yours truly reservationrewards.com BUT HERE IS THE SCARY PART, I cancelled my card on the 20th of july because i losted it and CHASE sent me a new (credit card numbers changed) on on the 27th. The first time reservationrewards.com charged me was the 31st of july. NOW HOW THE HELL DID THEY DO THAT? it was a fresh card with a fresh number and I did NOT buy anything between the time I activated the card on the 27th to the 31st when they charged me the $9. WTF is going on?
Mike Jan 28
Also, yeah they may be “happy” to refund back our money. We are, unfortunatly only a VERY few percentage of the people they rip off. They would be happy to just rip of the people who dont complain, and treat the people who do complain their money back so they “forget” about what happened and dont persue ferther actions.
de stadelhofen Jan 28
mmmh… I just noticed the same scam seems to be still active in July and August 05 !…I have being charged without further explanation of 12.95 USD each month by Passporttofun 888-840 6303… Strange! Hope the Authorities will put this Scam out of service!
roger Jan 28
just found $9 on my staement.and called them.they cancel.
I asked them when and how I joined the membership.
they explained but I still do not know when and how.
they finally agree to refund my moeney.but I check back to my statement I found the $9 listed on staement since May.
I called them again. but No one answer the phone because
the office is closed.I have to call them tomorrow to get all $36 refund.
roger
Stephanie C. Jan 28
Just noticed the $9 charge to my account and right away I knew I did not make or authorized that transaction. I am very OCD, and notice to the dollar when my account is wrong. I can’t believe this company, this is so illegal. I just noticed today, Labor Day, and of course their offices are closed. But I will definitely call tomorrow morning and demand a refund and an explanation. Who gave them my number? Thanks to sites like this for helping me and others. THIS HAS TO BE STOPPED.
Tim C Jan 28
Got me too. $9/mo. They must be getting a lot of complaints because they did not hessitate reimbursing me immediately. They are so bad, that they even have an unsubscibe phone option!
Laura Jan 28
Mine was through a purchase with eforcity.com when I purchased an iPod through overstock.com. Just one more name to add to the list to boycott. What a trick. Thanks for posting this site. It would be very appreciated if you could make a running list of the websites that work with WLI.
Ruth (Oregon) Jan 28
Hej again. Having been swindled by WLI for over a year, I cancelled my card, filed complaints with my bank,Better Business Bureau and called the company. Today credit was given in full to my account. Mr Kessel, thank you for being alert.
Scott from Texas Jan 28
got me too, i just kinda fell on to the whole scam, i was checking another scam from TRAVEL AGENCY NETWORK who had gotten me for $159.00 on one transaction then another $59.00 that put me into a tail spin with overdraft charges, these A$$ holes some how got my bank account number but short one digit and was still able to take out money. anyway while talking to my bank manager, i asked her to look back and see if any other “travel” type charges had come out, and low and behold here shows up WLI, now i have to see have long they have been taking me for this ride, well i got news for them, im a cop, and i will get them for this right along with their little “travel agents” buddies. thanks for the site and the info.
Scott from Texas Jan 28
Well i just got off the phone with them, and of course they told me that i would only get back the last month, (today is 9/9/2005 and it has been coning out since 12/2003) well i started to loose it and told them i was a cop and what i was going to do, and they do give up fast. now to talk to my bank and get a new acc #. thanks for the info again, i am due (we’ll see)a full refund to all the way back to 12/2003.
Rose from NZ Jan 28
Got me too
Beth from AL Jan 28
Same thing happened to me.. 9.00 fee out of nowhere. I called the number and was immediately refunded my money w/out much protest from the representative.. Apparently they’re getting used to having to do this.
Ann Jan 28
They also got me with the $9. I emailed them and started complaining. This is what they said:
Dear Ann:
This notice confirms that your membership in Reservation Rewards has been cancelled and we have issued a refund of your membership fee. This refund will appear as a credit in your credit card account within the next 3-5 business days.
We are sorry to see you go and hope you reconsider becoming a member again in the future. Any money you’ve saved is yours to keep… and thank you for trying our service!
Any money I saved??? Are they crazy, and why would I want to go back?? Thanks for having this web site so we all know we can get our money back!
Shauna Jan 28
Hi,
Thank you so much for informing me about this scam. I too got the above e-mail, time will tell to see if I get my refund
Shauna Jan 28
Hi,
Thank you so much for informing me about this scam. I too got the above e-mail, time will tell to see if I get my refund
Andrés M. Jan 28
They got me too! :( It seems it doesn’t matter where you are… I live in Colombia, South America but sometimes buy electronics on http://www.ecost.com (by the way, a great Company) and probably it happened to me as some other victim that was purchasing products from Tiger Direct. Let’s see if my Fraud Protection service from Bank of America will fairly let me get my refunds. Thank you very much for informing us about this scam. ; )
Sasha Jan 28
Thanks Adam, the information you provided seems to have been very helpful. I had a charge of $9 this month as well as last month and am absolutely sure I never signed up for the WLI service. I hope Fraud Protection at Citibank can resolve this for me.
Tyler Jan 28
I too was charged $9.00 for this crap. the company/crooks are not answering their phone all day today. Bank of America says they receive countless complaints on this company, but that they are a legitimate company. I made Bank of america file a fraud charge anyways. I will also make a complaint to my state representatives on this.
Tyler Jan 28
Allposters.com also illegally signs you up for this scam.
I just got this resolvd by calling: 888-688-5995. This number actually works.
Kelley Jan 28
Same thing here. I’ve just noticed (as of 9/14/05) this showing up on the bank account as a nonpin transfer…and I didn’t recieve any e-mails nor did I click any buttons agreeing to this (that I’m aware of!). I’ve looked up plane tickets, last month, but I didn’t buy any. Its bizarre. I immediately called our local bank branch and I’m currently waiting for the bank to call back and tell me what’s going on, but I really hope these people get busted, and they aren’t handing around account information…its dangerous activity and I’d love to see them get their pants sued off for net fraud and their transaction abilities frozen or denied from several banks, for operating under such false and sketchy pretenses. Grrr.
Kelley Jan 28
Ah ha, just found out (and thanks to our friend across the pond in England for the how-to!), that they obtained the information through petco.com, which was a purchase made last month (listed thru WLI as membership beginning on 8-13-05). I guess Petco is another place to be wary of, now! Anyway, have canceled the account through the reservationrewards website, am going to go try to cancel the account with petco.com entirely…and I’ve also contacted the CTBBB to let them know how ticked off I am. Thanks for having this page up, here! Its been a priceless source of information on what to do in a very distressing situation. No one’s safe anymore, even when they make a single, small purchase, online. :(
Kelley (Oregon, USA)
Dan Jan 28
this happened to me using http://www.theshoeplanet.com (also on eBay). I just discovered this, and I have requested a refund. I wrote an email to the store demanding an explanation. Regardless, the New York State AG is going to get this information from me. Thanks for exposing this scam. I can only hope that these thiefs ge
Kelley Jan 28
Ah ha, just found out (and thanks to our friend across the pond in England for the how-to!), that they obtained the information through petco.com, which was a purchase made last month (listed thru WLI as membership beginning on 8-13-05). I guess Petco is another place to be wary of, now! Anyway, have canceled the account through the reservationrewards website, am going to go try to cancel the account with petco.com entirely…and I’ve also contacted the CTBBB to let them know how ticked off I am. Thanks for having this page up, here! Its been a priceless source of information on what to do in a very distressing situation. No one’s safe anymore, even when they make a single, small purchase, online. :(
Kelley (Oregon, USA)
Roger Jan 28
I just found this on my bank statement for my debit card today. I have no idea how they got my info. They charged me $10. The only thing I’ve done online recently is donate $10 to the Red Cross through Amazon.com following a link from Google. I’ve read through most of your posts above. Did anyone actuaally get their money refunded to them? Or, did you just get the promise of a refund, but no refund.
Kelley (OR) Jan 28
Oh, RR just wrote back and agreed to refund the $9.00 which I doubt will happen, as we’d requested that they put a full block on RR accessing our bank account. Right now, I don’t even want any of the people at that establishment NEAR our bank account. Now, the one time charge of $9.00 is petty change (it really WOULD not be, had it gone unnoticed), but what particularly irked me, was that they said to following when I’d asked for our personal information to be deleted from their system:
What we said: ” Immediate removal of e-mail addresses, home phone numbers, or any other such personal and private information regarding the subject listed (above), is advised, as well as we hereby DO NOT AGREE to ANY RESALE of the aforementioned personal information for profitable gain, purposes of advertising, and/or the malicious intent to phish and/or trade personal information to other such corporations.”
Their response: “As you have requested, we have added your email address to our “Opt-out” list. We apologize, however our systems do not allow us to completely delete your information for auditing purposes. We can assure you that our database is totally secure and your personal information will not be compromised in any way.”
Um, no. Petco never stated that RR was not a part of their company when I bypassed the 10 dollar Petco Cash offer, which was only good for 60 (or 90) days. Unfortunately, one has to dig into the Petco privacy policy to find out that they do allow third parties to obtain your personal information, nowhere on the main part of the site do they say that. For all I knew, I was dealing with Petco, whom I trusted as a longtime walk-in shopper…not with some third party business in New England. Petco says the business is contractually obligated to not resale the information, but…honestly? After this fiasco…I wouldn’t put it past RR to do so. I guess you really have to click every opt-out or site privacy policy these days, and go through it with a fine-toothed comb. Still contemplating filing this with the FBI net fraud…definitely going to write back. Petco also seems to have erased the traces of its “we do not resell information” off the bottom of its webpages, but hasn’t bothered to write us back. Not even an automated reply. Niiiiice. Guess we’ll be going elsewhere from now on.
Denny Bergeson Jan 28
The A– H—- That Stole my money for two months, only refunded $14.88 of $19.00.They collected the money,made interest on it. And just think of the cash flow of money that they have stolen.Also the money they made on the people who did not complain.I now find a web site by the same people who stole money. That they protect you from fraud on all credit cards. WOW !!What a bunch of (A)
Greg Jan 28
I called the number listed, and so happens that when I ordered from JC WHitney. it was automatically charged to my account. I talked to “Charmaine” and she said I would no longer be charged, and also the card would get a 9.00 credit. Oh and have a nice day was her final words. lol
Greg Jan 28
oh and here is the website they have http://www.shopperdiscountsandrewards.com/
Thom. & Anne Jan 28
We just found the $9 charge on our American Express Card. We have never authorized these folks to take this money and have no idea how they got our account. We will contact the states attorney Generals office also. BEWARE!!! 16Sep’05
Ernestine Mask Jan 28
I have been charged $30.00 for each of four different months. I do not recognize the name TRAVELVALUEPLUS.COM. The amounts were charged to my American express card. I asked the card company to investigate the charge, which they did. I just received the communiation that: Unfortunately the merchant could not provide them with the inforation I had requested. American Express told me that I might be able to obtain it directly from the merchant. I don’t know the merchant and I logged into their web-site and this is where I ended up. So, ????? What’s the answer? What am I to do? American Express also said that if they receive the information later from the merchant, they will forward it to me. The four times I was charged was spaced by months, I guess, so I wouldn’t recognize the charge that easy. The charges started in January or February of this year, 2005.
Phillip Jan 28
Thanks for the website…going to rip them a new one tomorrow. $14.95 down the drain here…
Dave Jan 28
Got the same charges from ‘rewards’. Can only think of ordering from JC Whitney, but not sure if it came from there. While reviewing my CC history I was charged two months worth from another WLI scam called ‘Shopper Discount’. Check for any prefix ‘WLI’ in your charge history. I was getting hit twice a month for two months.
I will be emailing every one I know about this scam.
emily d. Jan 28
i got nailed by the same scam. i just got off the phone and i’m still shaking with anger. they agreed to refund my money but i had been charged 7 times. i told the woman on the line that she would refund my money and canel my sham subscription immediately. she pretended to be offended by the way i spoke with her. i told her i read about their scam all over the internet and she would do as i said or i would report her. she said she was just about to refund my money until i spoke to her in such a fashion. up hers. she said she would refund me anyway, what a nice lady. i am supposed to get a confirmation email and my money back. we’ll see. $63.00 is a lot of money for a broke student.
Larry Richards Jan 28
I recently bought kevin trudeaus (natural cures) book over the phone, well my wife did, and when we got it, she called immediately to cancel and further books from coming! however they fraudulently charged my credit card, or gave it to another company who did it, both appeared on my credit card statement at the same time, both in the same hour, on nearly the same minute, AP9 ATHOMEREWARDS, AP9 TODAYSESCAPES, so i called my visa company, and they were rude about it, and hung up on me, then i called again, and was able to speak to another person who wasn’t so rude, she said they have a large, very large problem with AP9 SCAMS, so i went to networksolutions.com and did a whois on these people, they both came back to adaptivemarketing.com, I filed a police report, and threatened to k*** the owners of these companies, however only one of the frauds refunded my money immediately, (lucky for them) the other hasn’t yet, still waiting on their fraudulence to refund my money, if they don’t I might go crazy! some people just don’t know what might happen to them, when you fraud a unstable honest hard working pissed off civilian with a mauser and long range scope!
Kevin Ashworth Jan 28
Follow-up: A co-worker that sits right next to me ordered from PassportToFun in a moment of telemarketing weakness. She got a call claiming to be from American Express that the credit card number wasn’t correct — and by then she’d overcome her weakness and didn’t want their service so she didn’t give out the number. But this was a two-phonecall process and when she called back the second time, PassportToFun asked her if she was Kevin Ashworth!
I’m still in their database, in other words, though I never gave them any info from my work — except perhaps a shipping address here which they would have got, again, from Vista Print.
Let me reiterate how these people are thieves.
Ryan Jan 28
This happened to me as well, and I’m glad that others felt it was necessary to get this online.
WLI Reservation Rewards is an amoral company and should be investigated for their business practices.
Oded Jan 28
It is still working….
Oct 2005 and they took from me 9 $
Killer Jan 28
Found charges from WLI Reservation rewards on 6/25/05 then 7/25/05 for $9. Starting the next month (August) I recieved TWO WLI charges each month now since it worked for them two consecutive months for: WLI Shopper Discount and Reservations Rewards each for $9. Working with my bank cards fraud department now.
Michael Paul Jan 28
Same here. 9.00 out of the blue. Who are these crooks and how did they get my credit card info.
Bill Jan 28
I found 3 instances of this type of scam on my last MasterCharge bill. My wife had been paying them for months. One was from the Reservations Rewards and the other two from from GaleriaUSA and Businessmax. I am furious over the way this is being run. My wife and I have decided not to order on the Internet anymore. They are killing the Internet with scams like this, spyware, phishing and all the other bad things that can happen to you. And to top it off, I have read it is from reputable companies such as Lane Bryant, AOL, 1-800 Flowers, buy.com, expedia.com and lots of others. I thought I was reasonable smart and careful about ordering stuff. This has got to be illegal. Can’t someone do something about it? Can’t there be a class action law suite and shut these people down and send them to jail?
Brian Jan 28
They explained when I called that I signed up when I ordered something from All Posters.com and got a $10 rebate. They cancelled my account and refunded me that past 9 dollars. That was it. I’ve sure they’ve taken a coupel hundred from me. I hope they get shut down.
Michael Paul Jan 28
Contacted them today and got my refund but plan to see what Visa will do about this. Found out that they got my info when I bought something from ECost. I will never buy anything from ECost or any of these other companies that deal with these Scam Artists. I don’t see how this could be Legal.
Susan Jan 28
Thanks for the heads up. It’s happening here,too, through Chadwicks.
Sue Jan 28
I handle my elderly Mom’s finances and these charges started showing up on her credit card which I pay for her. They insist she signed up for it and have offered to play me the phone call. I can’t wait to hear that.
Bill Jan 28
Here is an idea I just came up with. The problem is related to many reputable web sites (in my case Comfort Inn, Lane Bryant and I am not sure of the other two) web sites somehow getting our credit card information when we make purchases on these reputable sites. I have also seen mentioned buy.com, 1-800-FLOWERS, ECost, Chadwicks, PassportToFun, JC Whitney, Petco, Classmates.com, vistaprint.com … All of these sites are reputable companies that just so happen to be affiliated to these scumbags (or should I say scambags). If thousands and thousands of people who have been ripped off by these companies (these so called rewards or customer loyality companies), and we were able to contact these reputable companies and tell them we are not going to do business with them ever again, then these scumbags would go out of business. Somehow we would need list of all the companies associated with these scumbags and also an e-mail address’s of all their customer service departments.
Anonymous Jan 28
As for me, it was either Letters To Cleo or PayPal. Here’s the information from http://www.webloyalty.com.
Richard Fernandes
Chief Executive Officer & Founding Partner
Rick’s 15 years of experience in direct and interactive marketing include several key roles at CUC International, Inc. As General Manager, he grew CUC’s Auto Service from a start-up venture to a $100-million-dollar-a-year revenue producer. As President of CUC Interactive Services, he launched many of CUC’s major Internet programs. And as President of Spark Services, a CUC subsidiary, he delivered innovative, database-driven, classified advertising to the radio industry.
E-mail: rick@webloyalty.com
Vincent D’Agostino
President & Founding Partner
A leading expert in insurance direct marketing, Vince is one of the founders and is the President of webloyalty.com. Prior to that, as its President, he grew Benefit Consultants, Inc, a large insurance direct marketer, by over 75% to $400MM in annualized premium in 3 years. Previously, Vince served in several senior general management and IT functions at CUC International, Inc. He was CUC International’s CIO, its Senior Vice President of Telemarketing, and Executive Vice President and the General Manager of CUC’s flagship shopping service, Shoppers Advantage. Before joining CUC, Vince was a consultant with Arthur Andersen & Co. Vince received an MBA from Harvard University, and a BS in Mathematics and an MS in Operations Research from Rensselaer Polytechnic Institute.
E-mail: Vince@webloyalty.com
Shane Spitzer
Senior Vice President, Business Development
With a twelve-year background in Internet and direct-marketing business development, Shane joined webloyalty.com when the company was founded. His prior experience includes his tenure as Vice President of Business Development at GetSmart.com, where he was responsible for cutting acquisition costs in half. Shane applied his business-development skills to several of CUC International’s online products, such as AutoVantage.com and Match.com, where he more than doubled new-member registrations. Prior to this, Shane worked in business development in Hertz Corporation’s Northeast region.
Shane earned a BBA in Business at Baruch College, CUNY.
E-mail: Shane@webloyalty.com
Jeffrey Kendall
Senior Vice President, Operations and Administration
Jeff joined the company in 1999, after 10 years with CUC International in both systems and direct marketing. For much of his tenure with CUC, Jeff worked in the Entertainment Publications subsidiary as Senior Vice President of Systems and General Manager of the Youth Fundraising Division. His most recent CUC position was as Senior Vice President of Operations in the Membership Services Division.
Jeff has an MS in Financial Management from Fairfield University and a BA in Marketing from Bentley College
E-mail: Jeff@webloyalty.com
Gary Cacace
Chief Technology Officer
Gary is a 21-year veteran of the Information Technology industry, and has worked hands-on with a wide variety of technologies. Industry background includes Brokerage, Banking and Beverage experience with a focus on the latest technologies and their applicability to strategic business initiatives. Prior to joining webloyalty.com in early 2000, Gary spent 7-1/2 years with Pepsi-Cola International leading a variety of key business initiatives including the architecture, development and implementation of their global intranet as well as their international Marketing data warehousing systems.
Gary earned a BA in Computer Science from Queens College, CUNY.
E-mail: Gary@webloyalty.com
Martin
McDogm Jan 28
Sorry, this got dropped from the copy and paste:
Martin Isaac
Senior Vice President, Marketing
In 1999, after a decade of increasingly responsible direct marketing/product management positions at CUC International, Marty joined webloyalty.com. At CUC, Marty ran the fulfillment department, managed product marketing and development for the company’s auto and dining segments, and launched CUC’s DirectTV marketing campaign. Most recently, Marty was VP of Marketing and Product Development for the Travel membership sector, CUC’s largest membership service. Prior to his tenure at CUC, Marty worked at General Electric in Corporate Marketing, and at GE Plastics in Sales.
Marty earned a BS in Economics from the Wharton School at the University of Pennsylvania.
E-mail: marty@webloyalty.com
What the heck is going on at Harvard, Wharton (University of Pennsylvania) and Bentley? This is an Ivy League company.
McDogm Jan 28
Sorry, this got dropped from the copy and paste:
Martin Isaac
Senior Vice President, Marketing
In 1999, after a decade of increasingly responsible direct marketing/product management positions at CUC International, Marty joined webloyalty.com. At CUC, Marty ran the fulfillment department, managed product marketing and development for the company’s auto and dining segments, and launched CUC’s DirectTV marketing campaign. Most recently, Marty was VP of Marketing and Product Development for the Travel membership sector, CUC’s largest membership service. Prior to his tenure at CUC, Marty worked at General Electric in Corporate Marketing, and at GE Plastics in Sales.
Marty earned a BS in Economics from the Wharton School at the University of Pennsylvania.
E-mail: marty@webloyalty.com
What the heck is going on at Harvard, Wharton (University of Pennsylvania) and Bentley? This is an Ivy League company.
Cindy Cromwell Jan 28
Me Too… sept 2005.. Charged since 6/04 on one card .. shame on me for not looking closer. Charged again on a separate credit card for the last 6 months. Everytime I used priceline I tried to figure out what the $10.00 coupon was and got bored clicking around and left the site. Ahhhh…
L Williams Jan 28
I am pissed off and somebody is going to pay for all these damn overdraft charges and it aint me. I am in school in Orlando, FL and my Credit union doesn’t even exist in my location; My mother just called me saying that I was overdrafted which is news to me since I haven’t use the account in almost 4 months. Then I noticed WLI drawing 10.00 from my account twice a damn day. Oh these bastard are going to pay one way or the other. My lawyers are getting a call first thing monday morning. Hopefully some of the same bastards that work for this so called company might be reading this, because they done got themselves into some sh** they can’t wash off. Thanks Adam for letting me know exactly who these SOBs are. it’s going to make it a whole lot easier for me to put my foot in an ass that way.
Sincerely and truly pissed off!
L Williams
9/30/05
Connor Jan 28
May 2nd & 31st
July 1st
Aug 1st & 31st
Oct 3rd
The last one is the one that finally caught my eye. I went to the website reservationrewards.com to see what it was, and it was obviously nothing I had signed up for. I looked for a forgotten password and put in every email I could have ever possibly used and finally got a password emailed to me, when I logged on its just some random crap to get discounts in placed I will never see, I just called the number and they are closed, so I am going to call them tommarow morning, I called my bank and they found ever charge they ever put on me for free because I was being scammed and tommarow these motherfuckers are going to feel my wrath, I will get my money back and some I garuntee that.
01-OCT-2005 J. Connor
McDogm Jan 28
Sorry, this got dropped from the copy and paste:
Martin Isaac
Senior Vice President, Marketing
In 1999, after a decade of increasingly responsible direct marketing/product management positions at CUC International, Marty joined webloyalty.com. At CUC, Marty ran the fulfillment department, managed product marketing and development for the company’s auto and dining segments, and launched CUC’s DirectTV marketing campaign. Most recently, Marty was VP of Marketing and Product Development for the Travel membership sector, CUC’s largest membership service. Prior to his tenure at CUC, Marty worked at General Electric in Corporate Marketing, and at GE Plastics in Sales.
Marty earned a BS in Economics from the Wharton School at the University of Pennsylvania.
E-mail: marty@webloyalty.com
What the heck is going on at Harvard, Wharton (University of Pennsylvania) and Bentley? This is an Ivy League company.
distortion Jan 28
http://trevor.fatcow.com/wwwboard/messages/3451.html complimentwhosewondered
Liz Jan 28
Same charge and story for me in NY
Connor Jan 28
Well, I just called and had absolutely no problem with them telling me that they were gonna refund me all 6 monthes, they didn’t even say anything about company policy and the lady was in a hurry to get off the phone with me, maybe it was because i started off yelling before she got to finish saying thank you for calling reservation rewards.
pete Jan 28
I just 10/2 got a temp charge against my credit card. I called. WLI said they would cancell it. I have an MBA from Wharton – this ain’t no ivy league co; it’s an ivy league scam
K White Jan 28
Same $9.00 charge. They were quick to say that they would issue a refund, but also tried to tell me that I had signed up for the membership while visiting 123inkjets.com – which I did not do. I notified the bank and 123inkjets, sending them pages of written complaints and asking them to explain what they are going to do about it when they are confronted with doing business with criminals.
Grace Jan 28
Just noticed a $9 charge on our credit card….when we examined statements of previous bank cards, we realized that we have been hit for $9 /per month since April. (this is October). Called the company and supposedly they are going to issue us a credit of our sign up fee . Sent them an email telling them we expect full refund of $54. Called our credit card company and hopefully this will be resolved. These rats have to be stopped. I cannot understand how so many companies are letting these jerks steal from us!!!!
Dave Jan 28
Same thing. Got charged from “printing my $10 discount” on http://www.brylanehome.com.
James Jan 28
They hooked me for 14 months, We got Scammed thru Fandango.. anyway, I called 800rewards, and they say they are refunding all 14 months.. However, I havent seen it yet.
Tommy Jan 28
I’ve been charged for 6 months without knowing as I never check the credit card statement carefully. Moreover $9 is darn easy to miss. I dispute the charge with my Credit card company and it seems like they know reservationrewards.com well. I then call the 800 and cancel the membership (whatever they call), and also tell them that this’ll go to BBB. I’m waiting to see if I’ll get the full refund. They also tell me that I sign up from priceline.com. One thing I know, I’ll never use priceline.com forever, never ever. I can’t believe how this company can still be in business by scaming people.
Kelley (OR) Jan 28
Oops. I goofed. “When I bypassed OPTING-OUT of the 10 dollar Petco Cash offer.” See? I’m so miffed, I can’t even
Matt Jan 28
They’d been charging me for atleast two months and I hadn’t noticed. Someone needs to shut these guys down before more people get screwed!
Tom Jan 28
Thanks a lot to Adam! We were just screwed by this skunk and I’m going to cancel their service. I wish we can get a list of its affiliates. It’s huge shame on them too, to abuse their customers’ trust for tiny bucks like this. On our case, it is http://www.strawberry.com
Tommy (follow up as of 10/10/05) Jan 28
They credited back all charges made to my Amex card. I called Amex to dispute those charges(thay said at most 3 months can be recovered) then I called researvationrewards.com and insisting on getting my money back. I also told them how they got my creditcard info, email address and this would go to BBB. It works!
MVM (MA) Jan 28
Got me for four months before I caught on. They reversed the charges easily – but this scam deserves to be thwarted.
andrew Jan 28
Those bastards got me from MovieTickets.com. im on hold right now, but when they pick-up…
Kim Brock Jan 28
Yes, I just read my statement today and they meaning Reservation Rewards and Travel Values were taking $10.00 each a month out of my account! I stopped my credit card and sent them an email demanding my money back and letting them know that if they did not, I would contact an attorney. I will keep you posted!
Chris – Bay Area CA Jan 28
I called once and they told be I would get a refund, which they did. They then continued to charge my CC, until I had to get a CC rep on the line with them. They then credited me for every month I had been charged. They claimed that I signed up through AmericaWest. Also, it helps to talk to your CC company’s fraud division instead of the charge dispute division.
I filed a complaint with the CA Attorney General as well. I recommend you do the same, as it takes lots of complaints for action to occur.
matt k Jan 28
Hi its me a gine I hade lost my credit card so I caceld that one and with 7 to 10 dayes I hade a new one . I hade bote som stuf off the w.w.w. with out a 9+ charge from from them
Robert Jan 28
I used Vistaprint on 9/10 and a month later I am charged $12.95 for a Passport to Fun membership for which I never signed up. When you check out of Vistaprint, there are several automatically-checked boxes for offers including and similar to Passport to Fun. I distinctly remember noticing that these boxes were automatically checked and then un-checking them because I wanted to avoid exactly the kind of scam that has now happened. I found this website after searching for information on Passport to Fun. Their scam must be increasingly well-known because the telephone menu for Passport to Fun seems to have been designed specifically for customers who want to complain and get their money back. Thankfully, the woman I eventually spoke to refunded the fee in about two seconds without any argument. Thanks to everyone here who has documented this outrageous scam. I will be sure to warn my friends who have used Vistaprint that this is probably happening to them as well.
Jo Jan 28
SAME SCAM: Through allposters.com…I was signed up under two accounts and billed for $9 for two accounts ($18). I called and assured them I hadn’t agreed to anything with their company and they said they would give me the refund and close both accounts.
Gina Jan 28
Same thing just happened to me yesterday 10/13/05. It was a Scam through Classmates.com. Just finished talking with WLI Reservation/Shoppers discount rep Carla. I told her I did not sign up for anything and want the 2 $10.00 charges reimbursed to my bank account. She said she would cancel my WLI account (which I reminded her again I did not sign up for) She also said that the $20.00 would be reimbursed between 5-7 days. Heck they are even going to send me emails. We shall see. I won’t hold my breath. I am usually a pretty calm person, but I think I made it clear to Carla that I was not to happy. She did ask if she could be of any further assistance and I couldn’t help but laugh and hung up.
karen King Jan 28
Yep. I just got dinged by WLI for 9 bucks, and it was from a purchase I made at tigerdirect.com. I informed them that I will no longer do business with them (nor will my company). WLI agreed to credit my account but that hasn’t happened yet. Oct 2005
Tami Jan 28
I just found out that Wli researvation rewards has been taken $9.00 out of my checking account I called the 800# and asked them when I opened the account with them and they said June of 2005. It was opened through egreetings.com I asked them for my money back, we will see if I get it. I went through the same thing a year ago they said that I signed up through Columbia House. If any one ever decides to file a law suite against them please let me know so that I can be included.
Tami Jan 28
I forgot to add my email.tami_shoe@hotmail.com
Pat Jan 28
Add another one to the list, this time from booking a hotel with hotels.com. I called them and they agreed to refund the charges made against my credit card. We will also call our cc company to ensure this happens, after reading comments here!
RALPH Jan 28
HI. I’M FROM PORTLAND,MAINE U.S.A. & I RECENTLY GOT HIT WITH THE SAME SCAM THAT SHOWED UP ON MY VISA DEBIT CARD/ CHECKING ACCOUNT in the last 30 days WHEN I WAS CHECKING TO SEE HOW MUCH MY BALANCE WAS IN THEIR & SAW THIS MYSTERIOUS CHARGE TO MY VISA DEBIT CARD. I KNOW I DIDN’T BUY OR PURCHASE ANYTHING FROM THIS COMPANY ARE IN THE PROCESS OF GOING AFTER THESE SCAM ARTISTS WITH HELP FROM MY LOCAL BANK. IF YOU START A CLASS ACTION LAWSUIT PLEASE DON’T HESITATE TO CONTACT ME & INCLUDE ME IN THE LAWSUIT. HECK I WOULD LOVE TO SEE THESE SCAM ARTISTS PAY DEARLY.
RALPH Jan 28
10/03/2005 POS WLI RESERVATIONREWARD 800 7327031 CT
VISA DDA PUR $-10.00 +$467.32
i forgot to post this in my prior posting.
Lori Jan 28
Same with me, $10.00 posting just began 2005 September and October. Funny thing, I have never purchased anything online, just paid bills online. I called my bank and they are running a fraud check, I had to cancel by checkcard and get another one issued. They told me not to call the “WLI” and they will take care of everything.
Dionne Jan 28
I have had this charge going on for over twp years, I thought it had to do with my web hosting service because it happened to be the exact same amount $7.00. Well after an audit (for other reasons) I noticed that my web hosting charges were done on a different credit card, so I thought: who the Hell are these guys? After a little research it seems that I clicked an offer to get $10 off of a purchase on a Yahoo store. Well I actually remeber that because I remeber I did not even get my $10 off. Never did this offer mention a monthly charge. I called the 800 number and was told as everyone else. They will cancel and refund my last months charges, I asked for a full refund as the charges were not authorized and i was misled. The rep told me she would do a courtesy refund. Well sheshh thanks for being so noce. I am going to hound these guys, after I get my refund of course, every chance I can get.
amy Jan 28
i’ve been having the same exact problem here in missouri and i just noticed it…but they have been taking it out of my bank account for about 8 or 9 months…the only reason i noticed it this time…they overdrew my account when they took it out so it cost me 50 dollars for an overage fee…
chris Jan 28
i’m writing an article about the company for a national magazine, and i would be very interested in speaking firsthand with any of the posters about their experience with webloyalty. you can speak anonymously, if you prefer — what i’m most interested in is capturing the variety of people who have had trouble with this reservations reward set-up.
thanks — you can reach me at cmcd@epix.net
Anonymous Jan 28
I recently noticed a $9 charge on my CHASE VISA account attributed to “RESERVATIONREWARDS.CO 800-7327031.” I phoned this number and was told that I’d signed up with them when I ordered something from drugstore.com.
I denied any knowledge of such an agreement and RESERVATIONREWARDS said they’d cancel this charge and that the credit would appear on my next VISA statement.
We’ll see.
Jim
Francis Jan 28
I’ve been having the same charges and I haven’t received any email or nothing from these people. I’m going to call them too because They are charging $10.00 monthly from my credit card.
Thanks for the tip.
Steve Jan 28
I also found 5 months of $18 charges there were two $9 charges each month, got them to refund all charges after I threatened to go to the state with a complaint.
JFS-Northern Virginia Jan 28
Ditto-this sucks out loud
Roy-Downey, CA Jan 28
A $9.00 charge appeared on my credit card statement. I called the phone number listed on the statement. That phone was answered by a recording that said I had to call another # and that there would be a $4.99 charge for dialing plus $1.65 plus $.57. My bank wanted $3.50 to send me a copy of the invoice from WLI. So I took the easy way out and called the credit card’s automated service and reported my card lost and they will give me a new card with a new number. That way I CAN’T BE CHARGED AGAIN. I don’t have a clue as to how the WLI crooks got my credit card number to bill me $9.00 in the first place though.
Ricardo Jan 28
add me to your list of people getting scam from this company I just caught the trcky bussnies.
Been charge for 5 months and today got my bank statment and found it did a search on the net and I found out about your site thank you
Stusie Jan 28
I just found where my credit card was being charged for this rewards thing my hubby was outraged. we called the company thanks to this site and they are suppose to be refunding my 60 dollars since this has been going on for 6 months now and we had no clue. i will post when i see the refund. lets pray it works. arrrrgh. My charges came from classmates.com unsuspectedly was this charge processed without my consent. people beware of sites i can not believe this has been taking place without my knowledge something msut be done about your safety. lets all hope we get our money back. Stusie
Teresa Jan 28
I recently had a $9 charge from the same company. I haven’t bought airline tickets, but I have looked at the Expedia, Travelocity, and Priceline sites. I read someone’s post about buying textbooks. I buy my textbooks online and I think that may be it! We will be calling the number and hopefully we will get this charge removed. I am thankful for this site or we would have never known what this charge was about! This was put on our debit card since it is also a credit card!
James P Jan 28
10/23/05: I just found the second $9.00 in as many months on my bank statement. These people are debiting from my checking account without my consent. Thanks for your article. Hope this extra testimonial helps.
Natalie Jan 28
Yes, I have been charged twice and it looks like they have increased their charge to $10.00….I am glad to hear about it. Thanks
Jeff Jan 28
Same thing, complete Scam!!! I have been getting hit since I was on vacation in California, but yet I traveled by car and stayed with my inlaws. I never signed up for any reservations rewards because I didn’t need it. I am going to get my money back.
MJ Jan 28
Same thing here. Never sued anybody so far. I would like to know how to sue them.
Kim In Colorado Jan 28
I noticed a debit purchase last month for WLISHOPPERDISCO of $9.00. I didnt think too much of it, I just thought that maybe I had lost a repiept. I keep extreemly close watch on my accounts. Then when it showed up again this month from the same company, I knew something was going on. I quickly Googled WLISHOPPERDISCO and found this site. I looked through it and found a lot of helpful information. I was able to cancel my account by calling 1-800-889-8776 and I was also told that I will recieve my money back. We will see if that actually happens. I am a college student so $20 to a lot of people is not a lot of money, but to me it is! I will gladly participate in any action that is taken against these people. Oh and by the way, I was “automatically” signed up for this “program” by ordering a poster from http://www.allposters.com….DONT ORDER ANYTHING FROM THAT SITE!!!!
Andrea Carson Jan 28
I was recently charged on my bank account and didn’t know where or who it was that charged $9.00.I called # that was given and cancelled account for some rewards discounts it said.They said will refund money.But I did not authorized anything from this site or number.Don’t do it…
Adam In MA Jan 28
Same thing here. Checked my statement on 10/24/05. They first wanted to refund only the last months charge. Then they said they would refund back to the first charge in April. They were reluctant to give the money back, but acquiesced after several minutes of ranting. What a crappy place to work.
jag Jan 28
got the same scam when i ordered from jcwhitney they said i signed up i am to receive the refund and be cancelled.
steve Jan 28
I got a number of these charges (six in total). When I called they claimed it was from Fandango.com. I asked for a refund on all charges and they agreed, with little fuss, to refund all six charges and cancel the membership, I’ll have to see if it shows up on my credit card or not.
stuart.simpson@charter.net Jan 28
Same MO, same problem…I never signed up and never heard of them. Called and representative said I’d receive a refund…we’ll see. What can be done to put an end to this scam???
Erica C. Jan 28
Me too. I am guessing they got my information from classmates since that is the only thing I have used my debit card for. They took out two $1 charges I know that isn’t much but, that was my $2 and I am pissed. I can’t believe this has been going on for so long.
Bill W Jan 28
I got scammed by them as well. Supposedly from purchasing Movie Tickets online, I supposedly checked a box to join and save $10 on my NEXT movie purchase! Big Deal, huh? They make $9 a month to save me $10 that I never used–nor will use after this scam. I cancelled my account and got them to credit me TWO months because I mentioned this website!! Thanks Adam!!
mariana Jan 28
Same problem like everybody here.And it is second time.A few months ago I changed my card because of the same problem and here I am again.First time was for a fashion catalog, now for airplane tikets.Where should I call to fix this robbery?Can anybody help me?I called the #1-800-889-8776 and looks like is a wrong number.Where shoud I go?I just called at 1-800-732-7031 and somebody told me that I applied for customers rewards which is a lie.
Alex Jan 28
Apparently, they hooked on to my credit card and charged it for three months at $9 per month after I used an online movie ticket reservation website. I called the number given at the top of this page and it supposedly will be refunded. I will definitely be keeping an eye on these weasels.
Robin in MA Jan 28
10/26/05
Same problem – I just noticed it on my bank statement. The other day, I was LOOKING on Travelocity and Expedia for airline rates. I did not even buy a ticket and this $9 charge has shown up in my checking account. Although – wait the timing is not right for that. I bought books on Amazon… could that be it? or was it buying CDs on line. Geez. I plan on calling the number and being a really loud squeaky wheel! I am completely disgusted by this act.
Kate in VI Jan 28
WLI Reservation Rewards has been debiting my account $10/mo. when I called they wanted my member number (which I don’t have!) or my credit card number (which I don’t want to give them!) in order to cancel the charge. I have faxed my bank and am still trying to reach a person.
Chris in Wisconsin Jan 28
I wanna skin these mudda effers! I tried calling tonight but they are closed. I’ll try tomorrow. Thanks for the heads up, Adam
Chris in Wisconsin Jan 28
I wanna skin these mudda effers! I tried calling tonight but they are closed. I’ll try tomorrow. Thanks for the heads up, Adam
Emily Jan 28
I just discovered that they have been debiting my account for $9 16 times. i haven’t called them yet, but i plan to do so right now.
Kathy in Wisconsin Jan 28
I, too, received a $9 charge on my account. I goggled it this site came up. I called the number on my statement and talked with a real person. Apparently, when I made an online purchase at Choice Hotels, this popped and I accepted it. I remember seeing and how it offered me $10 off my next stay. I really thought I denied it…apparently I didn’t. Now I’m a Network Administrator and know my way around a web page or two…somehow I told them it was ok to use my credit card on file with Choice Hotels. Really not sure I did this, but I go to a few sites of theirs. I guess that’s all it takes.
I called today and she said she would cancel my membership. We’ll see if my charge is reversed and if I receive another one next month.
Thanks for the info! Hopefully, I caught it in time!
Robin in MA Jan 28
UPDATE:
I sent emails to two addresses: customerservice@reservationrewards.com
and forwarded this email to:
customerservice@webloyalty.com
I got a response the next day from both saying they would cancel my membership and refund my money. I mentioned this web site and two other URLs in my email also stating that I would not hesitate to take further action if needed.
In one reply, I was informed that I had “signed up” when I bought clothing from Roamans.com. What I’m thinking is that this company has a really small line for their advertising and the default is that it is checked for acceptance. You have to SEE THIS and UNCHECK the box to avoid these headaches.
Best of luck everyone… and as I said, Be A Loud Squeaky Wheel!
Judy Jan 28
Thank you for the website. I just checked my VISA account and have been billed for this ridiculous charge for the last five months, after ordering on-line in June 2005. I am calling immediately to get it corrected. I truly believe the companies that partner with this type of scam should share some of the blame.
Mustan Jan 28
Well, here we go. Me too. USD 9.00 for 3 months in a row. Commerce Bank is the issuer of my Debit Card. Ultimately turned out that they were unhelpful and requested me to deal direct with WLI. Just mailed them on their webloyalty customer service. I hope they refund it – I am seeking an additional USD 20.00 to cover for all the expenses I incurred. If they do not adhere, I am going to make formal complaints.
Nita, Dayton Jan 28
Thank you for the blog I was just reviewing my visa statement and have been charged for the last two months abd the only online order I had was my sons computer order to ecost.com and he nor I sign up for anything I will be calling them also and at least give them an ear full
Stefan Finn Jan 28
I just purchased Episode III of Star Wars and was “awarded” 15.00 off my next purchase with DeepDiscountDVD.com. Imagine when I saw that somehow WITHOUT my consent my personal info & CC info had been transmitted to this scam artist. I immediately canceled it online as well as sending emails both to DeepDiscount & Shoppers Discounts. I will also cancel my debit card if that becomes necessary. How can they get away with wholesale theft like this?
Todd Jan 28
This is what we found out. We were scammed as well. This e-mail from another source helped us understand exactly what happened. Hope this helps you.
Hi… I recently encountered a problem with this company but I got to the bottom of it, and thought I’d share what I found out.
I’m actually on the other end of things… I have a web store, and one of my customers saw this $9 charge on her credit card statement. When she called to find out what it was, they told her she’d signed up for this rewards program via MY website. I, of course, was appalled, could not imagine how that could be true (thought maybe they had hacked into my servers??) and so I called the folks who provide our secure credit card processing (www.virtualcart.com) to see if they could shed any light. Turns out, they were 100% aware of the stupid thing… in fact, they signed up for it.
Here’s how it works – shopping cart providers (like VirtualCart) have an agreement with this company (Webloyalty, aka WLI Reservations Rewards) whereby when a customer gets to the confirmation page of a transaction in a store that uses a VirtualCart shopping cart, they see a little box saying: “Your purchase is complete. Click here to claim your $10 Cash Back Reward on your next purchase!”
It looks, for all intents and purposes, as though it’s part of the store that you’re on but underneath the “Continue” button that you can click, in small print, it says “By clicking above, you can claim your reward from the reward provider, Reservation Rewards.” It basically banks on the assumption that customers trust the site they’re on, THINK they’re getting $10 back from that store, and so they click on it. Once you click on it, it pulls your credit card information from the site you just used, and signs you up for this “Rewards” program. It’s the most godawful scam I’ve ever heard of, but as I said, the people providing cart services to vendors have CHOSEN to be part of it (although, in my case, as I suspect in many, without the vendor even knowing!!). When I spoke to my shopping cart provider, they were quick to tell me that they thoroughly researched this program, that places like Yahoo and Expedia all use it, etc etc. I then had to formally submit a request for them to DISABLE this stupid thing on my web store (I couldn’t even do it myself through my control panel).
It’s a pretty hideous scam, but that’s how it works. Hope this is helpful…
Kerry
Doug Jan 28
I too was charged the $9.00. I talked to the bank that I do business with, and they put me in touch with the fraud liason. They told me that I was NOT required to notify the company in question (Webloyality.com, INC. 800-7327031) Instead they will handle that.
I believe the company is so willing to give the money back is so that they don’t get charged with somekind of fradulent practice lawsuit.
I saw on the BBB website that there is about 234 complaints lodged against this company in the last 12 months.
I think perhaps calling the company webloyalties.com INC., only gives them a chance to redeem themselves so they are not seen as a company who regularly makes fradulent/unauthorized bank charges.
Deborah Jan 28
My charges came from movietickets.com. Cancellation of all charges was quick and courteous. This is so outrageous.
Kyu Jan 28
Thanks for the website.
Pam Jan 28
I was just hit by the same people! It was after ordering a halloween costume from Lillian Vernon. They told me the same thing, I had to type my email addy several times when I KNOW I did not. They also said I had received emails, but there were none. This company obviously makes a lot of $$ by people not checking their credit card charges on a regular basis. They did “canel my membership” quickly, but I never should have been a member to begin with! BUYERS: BEWARE!!!!!
Chris Jan 28
I just got home from work, went on my computer… everyday I check my account online just in case of such fraudulant charges. I am surprised this has been going on for so long, as soon as I saw the charge from RESERVATIONREWARDS right away I googled it, and I’m glad I did, otherwise I wouldn’t of found this site. I see that these charges are related to making purchases online with a card. I use paypal all the time for a couple of years now, but I did purchase some games of ebgames last month as gifts. This is the first and last charge from RESERVATIONREWARDS…I can’t believe how somebody can get away with this and still be business… good luck to everyone else, always look over your statements with a microscope.
shatungwa Jan 28
i was in the hole about $75. my sitiuation resulted from a purchase of some free business cards from vistaprint (pay for shipping). i was so outraged. i didn’t even notice it until i saw 2 charges in one month. whats the different between Passport of Fun and GalleriaUSA? Why does one charge you and the other doesn’t? The nerve of these people. What satisfied customers? Most of them don’t even know that they’re funding this company. satisfied…
jc Jan 28
I wish I can kill those aH**
Mike Jan 28
I just found the charge on my most recent statement…..this had been occurring since my wife made a purchase from http://www.romans.com (woman’s clothing store) back in June….it’s now Nov…..AHAHAHA! Called right away cancelled the subscription, but i never received an email from the company claiming my membership. My wife is new to the internet and could have signed up, un-denounced to her…..this is a BIG ASS SCAM!….im now out $63 bucks! Beware of who you buy from on the net!! and always look for the checkbox’s, etc. before committing the purchase!!
Vera Jan 28
Same thing happened to us–I called them to get my money back and they couldn’t locate my name, but they did locate my husband’s name and his purchase on ecost. I am boycotting ecost as well-we have bought so many things from them over the last few years but not any more!Thanks for putting this great website together!
Vera Jan 28
Same thing happened to us–I called them to get my money back and they couldn’t locate my name, but they did locate my husband’s name and his purchase on ecost. I am boycotting ecost as well-we have bought so many things from them over the last few years but not any more!Thanks for putting this great website together!
maureen Jan 28
I just got screwed too! I took longer to figure it out on my credit card. At first I thought that maybe it was just a one time thing. Low and behold I was wrong!
Vasanth Jan 28
I had this scam amount $9 posted on my card 3 times..Then I called up that 800 number. They told me that I had signed their rewards program at choicehotels.com. I refused agreeing for this charge. They agreed to cancel and refund within next 5 days. Let me see whether they refund the amount in a week.
Carol Steinbrecher Jan 28
Just found your site…We had the same thing happen. We had rented a room for our kids at the airport and got the offer of the $10.. I agreed and then forgot about it until I just checked our Credit Card and found that the charge has been on there for five months. We called the Credit Card company and they reversed the charges. We called the Company and cancelled. Interestingly enough, when I looked for it on Google. It was one of the sponsored links… Pretty Interesting.
jeraldaw@hotmail.com Jan 28
SAME AS ALL THE OTHERS. A COMPANY WAS SO PROUD TO OFFER ME AN EXTENDED WARRENTY. THEY FORGOT TO TELL ME THE COST. I DIDN’T SIGN ANYTHING NOR AGREED TO ANYTHING. I HAVE THERE E MAIL BUT NEVER OPENED IT.
jeraldaw@hotmail.com Jan 28
THIS IS A CORRECTION ON MY FIRST COMMENT. I BOUGHT A PART FOR MY JEEP FROM JC WHITNEY AND THE $10.00 OFF CAME FROM THAT SALE. I SAW THE E-MAIL BUT DIDN’T OPEN IT FOR A FEW WEEKS. I PRINTED IT BUT STILL DIDN’T READ IT UNTILL MY WIFE SAW THE $9.00 BILL. I CALLED AND THEY SAID THEY WOULD TAKE CARE OF IT. FIRST THEY WERE WILLING TO CANCELL MY ACCOUNT. THEY DIDN’T MENTION A REFUND UNTILL I ASK FOR IT. WE’LL SEE NEXT MONTH.
Mikhail Jan 28
Just reviewed my last credit card statement and found $9 charge from WLI SHOPPERDISCOUNT. After that I checked previous statements. Well, they charged my account every month staring June of 2005. I wonder if there is any chance to get my money back. (It goes w/out saying: I did not signed any agreements with them)
Efrain Jan 28
I have also been cheated by being charged $9.00 monthly by
this WLI Reservation Rewards company. I hope I can settle
these inappropiate charges made to my MC as soon as possible.
Efrain Jan 28
I have also been cheated by being charged $9.00 monthly by
this WLI Reservation Rewards company. I hope I can settle
these inappropiate charges made to my MC as soon as possible.
carolyn Jan 28
Thank you for this website. I too found 2 $9 charges from this so called company. Called them asking for a refund and have not received one. They asked for my address and email for confirmation. I’m pretty sure it’s not a good idea to give that out since I never gave it to them in the first place. The only way they could have my credit card number is through pay-pal. I’ve trusted pay pal, but no longer. I’ll be calling my credit card company to report fraud in the morning.
Agingangel63 Jan 28
I just noticed two charges from APO Gallerieas…that i have never made a purchase from..both phone # i have are working will be calling them again tomorrow
Don Eckard Jan 28
Yep EBgames.com got me on this scam. Boy do I feel stupid. Instead of screaming and yelling at the operator at WLI… I just cancled my subscription service and thanked her and hanged up the phone. Oh Well.. I learned something here… You pay for everything in life and when you don’t watch out for yourself, you pay more.
Reggie Jan 28
I too got nailed by this scam. Don’t know how these people get away with it. I called and they eagerly credited my account the full refund of 5 months. Thanks for bring this to my attention for this site. Helped me out a bunches. $5 dollars worth. THANKS AGAAIN!!!!
Reggie Jan 28
Forgot to mention that I purchased things from Tiger direct.com. I called them and they did not even know what the hell it was and they will be investigating it. YEah right but anyway I called and I will be getting a 45 dollar refund in 3 to 5 bussiness days.
Reggie Jan 28
Forgot to mention that I purchased things from Tiger direct.com. I called them and they did not even know what the hell it was and they will be investigating it. YEah right but anyway I called and I will be getting a 45 dollar refund in 3 to 5 bussiness days.
Joe Jan 28
I also got scammed by AP9*PASSPORTTOFUN since July 2005 (now it’s November 2005). I can’t tell until I call them, but I suspect it occurred in July when I purchased an airline ticket online. I intend to get all my money back ($60 charged so far).
Chris Jan 28
ok, I called up the 800 number, I used their nifty recorded menus to cancel my membership that I never had signed up for, and got a refund of the one month without talking to anybody, I really didnt feel like yelling at anybody this morning. Now they send me email telling me my membership is canceled, wow they didnt do that before they took mony from me telling me I’m a member. HHHHMMMMMMM bastards, good luck to everybody, these people must go out of business
Richard Jan 28
I am All clueless on this and it has been showing up for the past three or four months Finally something caught my Eye when researching on this questionable deduction from my account I have been getting charged 10$ a month for this scam. thanks for the help on figureing this out
Sincerly
RICK
Cindy Jan 28
We just discovered the scam in our checking account this evening. They (whoever “they” are) have used our debit card to access our account. We have been charged $9.00 since May 05. I also thought it was something my husband knew about. But come to find out neither one of us do. The description is WLI Shopperdiscount 800 88987 CT. We have no clue as to where this even originated from. We are considering just closing our account. Is this probably the best thing? Also, how do we go about recovering any money? We would never just give out a card # over the phone, especially to someone we think is scamming us! Scary, scary deal!
Carol Steinbrecher Jan 28
Just a follow-up. I did a google search and they came up as a sponsored advertiser. I reported them to google at adwords-support@google.com. I received a reply from Google. Maybe we need to flood google with our complaints.
Thanks Adam for starting this thread.
Carol Steinbrecher
Cindy Jan 28
Follow up: Called the 800 889 9776 number and they said they would refund our charges in 3-5 days. Hopefully they will. I asked them how they happened to have our account number. They said that we joined them back in May when we purchased an item from JCWhitney online. Apparently you have to accept this to finalize your payment. It does not seem quite right to me.
Kelita Jan 28
Unfortunatelt, I’m in the same boat. i did contact WLI or whatever they’re called and request a refund. they said they’d give the money back, but today the actual debit was made from my checking account. Now I have to wait for 3 days until the actual funds are retransferred back to my account. They told me that when i purchased movie tickets on line i signed up with them by clicking on a free rebate coupon. Go figure! I did not sign up with anything! why would i pay to get coupons? I get them from the Sunday Enwuirer and that costs 75 cents I told them! I did get their emails but didn’t respond to them. Thank goodness i didn’t because responding to them might make things worse. I’m waiting for my money to come back to me and I’ll be more careful. Scamming consumers and taking their private information includng credit card data is actually legal, so much for government protection agencies eh!
Don Jan 28
My wife caught this charge on our credit card. She looked the company up and luckily found this site. Thank you for posting this important information for others to learn from. They tagged us through Classmates.com Luckily we caught it after the first charge. After calling their customer service..option 3, then speak to a CSR, within two minutes we were reimbursed and canceled with no further charges.
hunson Jan 28
Can’t believe it. They charge me 9 $!
Heather Jan 28
I just noticed the same charge on my account. I used the number on this page (thank-you!), and they said I signed up for this after a purchase at http://www.joann.com; when I told them I not only did not sign up for it, but wanted a refund and I wanted my fraudulent subscription cancelled, they said they would do so. The woman was very friendly, and it’s interesting that the customer service reps are so familiar with this… Thank-you for posting this information!
Anonymous Jan 28
Hi,
I recieved the WLI Reservation Rewards charge twice on my debit card before I noticed the charges. When I called to refund/cancel my subscription, they kept trying to only refund one charge. I had to insist 3 times that they refund both charges before they finally obliged. I am still waiting on the refund. Shady business
Anonymous Jan 28
^^
I forgot to mention that I “subscribed” to them from allposters.com
Jesse
Patti Jan 28
I am outraged by the bull**** that this company is able to do. My husband bought tickets for a movie off of movietickets.com, and that is how they got him. They offered him $10 off of his next purchase. They don’t ask for any information, they just take your credit card #. You have got to call the 1 -800 #, and get your money back. They told me they usually don’t give a full refund, but they will make an exception. I spoke with a man named Fred who was actually very friendly. He told me that I will see the refund in 3-5 business days. I told him that if I don’t see a refund I will be calling him back and hounding him. Be sure to get a name, extention number and a cancelation number. Be very aggresive when you call because these people are stealing your money without your consent. Who knew a $10 coupon would cost you $9 a month. I will keep you updated on when I get my money back.
Lai W Jan 28
I got this scam too. I purchased airticket from expedie.com. I can believe this campany is still alive after so many people complained.
Kate Jan 28
Spotted these charges after two had been made to my credit card. Cancelled immediately and have queried the charges with CC company as I definately did NOT sign up for this BS
LB Jan 28
About two months agp I had purchased some CDs online. There was a pop up window that appeared on the screen it stated that I could get $10.00 discount on this purchase. I wasn’t really sure about the idea of the pop up so I decided I wouldn’t do it. Well, I had checked my account statement online the same day and it was a charge in my account for $10.00 with the name WLI RESERVATIONREWARD so I called the company and made a dispute about it. They promised to refund the money and cancel any future payments. I argued that I never signed up for anything and that I was going to get someone to look into this. They need to be stopped
Marci Jan 28
Just got stung by this too at VistaPrint. They told me this was the first time they EVER heard this complaint. I told them it was a massive scam and they treated me like I was wrong for complaining. I was wrong — to do business with vistaprint. Never again. I contacted my CC company and flagged the billing name. Hope it works. How do you contact the attorney general and what exactly do you say? The only info I have on this company is a PO box in Des Olaines, IL and an 800 number that keeps you on an endless loop.
Trish Jan 28
I look at my statements very carefully. I can’t believe that this company thinks that they can get this by so many people. I intend to take care of this to the fullest extent.
fed up Jan 28
Same scam. 10 months ($90 in charges) before I noticed the scam. Called and was promised a full refund. We’ll see if that happens. Have some free time these days and would be more than willing to go to court to help shut these clowns down. Many thanks to the person who set this page up! Supposedly discountdvd.com was the initial site where I bought something and got screwed.
fed up Jan 28
Same scam. 10 months ($90 in charges) before I noticed the scam. Called and was promised a full refund. We’ll see if that happens. Have some free time these days and would be more than willing to go to court to help shut these clowns down. Many thanks to the person who set this page up! Supposedly discountdvd.com was the initial site where I bought something and got screwed.
mad mom Jan 28
Just noticed this charge on my account and did some checking into it and they have been taking $9.00 out for more than 1 year and a half! We need to ban together and get these jerks!
Patti Jan 28
Just to update everyone I received my money back for all 6 months that I put out on this crap. I urge everyone to call the 1-800 number on this website, and demand for your money back. These idiots have to be stopped immediately.
heather Jan 28
This is the second time I was hit by this scam, they are charging me $12. I haven’t talked to them this time about it, but last time they insisted that they sent me several emails about the charge, but I never recieved anything. This needs to stop, I am going to call them now.
Andrew S. Jan 28
Thanks for setting up this site, Adam. I looked at my credit card bill yesterday and found that I had a $9 charge a month since May that I didn’t recognize. I conducted a search on the internet and your site came up. It helped a bit. I never signed up for this service, nor received any emails regarding enrollment in the service. I am not a neophyte when it comes to stuff like this, so I was surprised that I was scammed. Apparently, I was signed up for the service after buying movie tickets on movietickets.com, something I guess I should have never done.
Regardless, without much effort I was able to get all my money refunded. I called the number on my visa account and, after the customer service rep explained the service, I told him since I never signed up for this service, or ever used it, I wanted a refund. He said he would refund last month’s charge. I said I wanted it all. He agreed. I didn’t think to ask for interest, but I doubt they would have given me that.
This type of scam is absolutely ridiculous and has got to stop. I would recommend using citibank’s virtual account numbers, if you have a Citibank account. Otherwise, I’m not sure what else you can do to be entirely safeguarded from scams such as this. I would be interested in what other people have done, besides simply boycotting sites. I need something more secure than that, since at any time any site could sign up.
Michael Jan 28
I got that $9 charge in October and November 2005 my VISA card bills. I believe it is too long life for scam company.
Amy Jan 28
I just checked mine as well and there she is a $9 charge and did just as you all and asked for a refund and cancelled and told them that i didnot authorize this and i guess now i will have to go get my card number changed will it appear again or is that it and it is done
also they are very polite people there i guess they have to do this 24/7
Tracy H. Jan 28
I checked my credit card statement also. There it was, a $9 charge. I went back through my CC statements and they had been charging it for 6 months. I called the # on my statement a talked to a representative. I told them that I hadn’t signed up for anything. He agreed to cancel my membership and refund me $56. I received e-mail confirmation that this would be credited to my account within 3-5 business days. We’ll see!
Dave Jan 28
Yep I just saw one of these charges on my bank statement. They signed me up through a movie ticket purchase that I did not make on the date they said I did. I had them refund the charge and cancel whatever I was signed up for immediately! I told the guy not to play dumb with me and he should be able to know why I was calling and I told him about this site. He didn’t say shit to me after I told him to google WLI*RESERVATIONREWARDS 800-7327031.
Its funny he kept talking about how I can enjoy the REST of the time left with the account and I had to keep interrupting him to sort everything out now. I have my cancellation number and I’m waiting for my refund.
Lisa Jan 28
I just noticed this charge on my credit card statement and am shocked to read all of these stories. I looked back and have been paying $9.00 a month for 5 months. When I called and spoke to Charles at customer service he was very intimidating and wouldn’t refund my money. He kept repeating that all he could do was cancel my membership since “I signed up for it by entering my e-mail address twice” when buying something from allposters.com. I am so upset and now I feel like there is nothing I can do to get my $45.00 back. I guess they really scammed me.
Charles Jan 28
Thanks for all the info about this scam. We found the $9.00 charge on our new Choice Hotel Visa card. Choice Hotels placed us in this rewards program without our consent. We called 1-800 732-7031 and spoke with Brandon. He was cordial and canceled the memebership. We received an e-mail a few minutes later telling us that our memebership had been canceled and the $9.00 charge would be removed from our account within 5 days. We hope it happens. The lesson we have learned is READ THE FINE PRINT AND BE CAREFUL ABOUT THE BOXES WITH CHECK MARKS IN THEM.
shylicia heyward Jan 28
i looked up my credit card to figure out how come all this money was coming out of my account every month and then i looked up the phone number. tomorrow i am going to the bank to get this figured out. i dont need them to take money out of my account… i am a broke college student my money is greatly needed. thank you for your help.
les sims Jan 28
same happened to me 9.00 chg from wli
Dr. Patel Jan 28
These aholes will not learn if you ask them for a refund, just have your bank refund your money that way they will investigate these pricks. When there is a high volume of people filing disputes, the bank will be more persistent in nailing these fKbags.
Dr. Patel Jan 28
These aholes will not learn if you ask them for a refund, just have your bank refund your money that way they will investigate these pricks. When there is a high volume of people filing disputes, the bank will be more persistent in nailing these fKbags.
Dr. Patel Jan 28
These aholes will not learn if you ask them for a refund, just have your bank refund your money that way they will investigate these pricks. When there is a high volume of people filing disputes, the bank will be more persistent in nailing these fKbags.
Dr. Patel Jan 28
These aholes will not learn if you ask them for a refund, just have your bank refund your money that way they will investigate these pricks. When there is a high volume of people filing disputes, the bank will be more persistent in nailing these fKbags.
Dr. Patel Jan 28
These aholes will not learn if you ask them for a refund, just have your bank refund your money that way they will investigate these pricks. When there is a high volume of people filing disputes, the bank will be more persistent in nailing these fKbags.
Jon Jan 28
I’ve just had the same experience, canceling and threatening legal action to gain a refund.
Jon Jan 28
Contat the companies that refered you to this company and insist they stop hosting links to their services.
Henry Jan 28
I had the same experience and I have just found out about it. I will dispute the charges tomorrow. It is difficult to believe that onetravel is not involved in this scam!
Abdoul Jan 28
can’t believe this , a strange charging my card two time $10.00.
This is a scam, and I don’t want to be part of it.I got to get my money back.
Stavros Jan 28
November 28, 2005 – I found a charge for $11.00 on my visa from “WLI*RESERVATIONREWARDS.CO800-732703″ with monthly charges dating back to september. These scammers were affiliated with Orbitz Travel. This site is a great deal of help. Many thanks to you.
Joel Jan 28
I too received a $9.00 charge through the King Size Shop. I called WLI at the 800 number and cancelled and insisted on a refund. When I told the operator about all the complaints I read about, she said “every has their own opinions” and changed the subject. Thank you for this site.
Marina Jan 28
I got a $1 charge from them. A small amount, but it’s a matter if principle. I called them and they cancelled it right away. Thanks so much to this site – it was extremely helpful!
Kristen Jan 28
I have been had as well. I also went into overdraft on my account because they took $10 out of mine right before my check was deposited. I was actually charged 2 times this month!!!!! I just called the number I found and there is “supposed” to be a refund of $50 back on my credit card in the next 3-5 days. I will call and raise more hell if this does