Webloyalty… sued.

Update March 8, 2009: Webloyalty Settlement.

Webloyalty has been a minor pet project of mine for a couple of years. I posted this blog entry in December 2004 when I discovered that I was automatically signed up for a $10/month service that had no plausible benefit for me, without having ever entered my email address or credit card information to the service. Since then, I’ve posted about comments left by Webloyalty call center reps and the switch to opt-in for Marketworks merchants. My original entry has also proved to be the most popular page on this blog, receiving over 55,000 hits to date and nearly 1,500 comments.

Today, I opened the newspaper to discover that Webloyalty and Fandago.com have been sued in Federal Court in Massachusetts.

Here’s a copy of the complaint. I especially recommend pages 8-16, entitled “Confidential Witnesses.”

88 comments

  1. UG Jan 28

    The link to the complaint results in and error message on my computer ["There was a problem reading this document (9)"]and a multi-page document comprised of blank gray pages. Any suggestions?

  2. Alfie Rose/Angel Wheeler Jan 28

    I emailed them this:
    Please remove the charges from my bank account. They were 2 charges of $10.00 –WLI*SHOPPERDISCOUNT & WLI*RESERVATIONREWARDS. A class action suit is already in progress about this. And while you are at it, please tell me what is going on with the EHW Store where this bullshit originally started (through Market Works). I lost $127.00 there too. You guys have a real nice scam going here.

    Here is my information:

    Angel Wheeler
    181 Hyco Mountain Road
    Leasburg, NC 27291

    I also went by the email name of Angelyn6@aol.com.

    Please read this too: http://adam.rosi-kessel.org/weblog/the_man/webloyalty_aka_wli_reservations_is_a_scam.html

    ——-
    They email this back (auto-generated bullshit):(came from cs@reservationrewards.com)

    *****************************************************************
    This is a system generated email, so you can not reply to it.
    Please see the end of this email for how to contact us with
    any questions. Thank You.
    *****************************************************************

    We have received your e-mail. Your e-mail is important to us and will be
    fully reviewed to ensure you receive a complete and accurate response.
    The full response to your e-mail will be sent to you as soon as possible.

    In the meantime, you may want to visit http://www.reservationrewards.com and
    review the answers to our customers’ most frequently asked questions.
    This part of the site is accessible even if you are having problems
    logging in. Here are links to our customers’ Top 4 Questions:

    * I Forgot My Password?
    http://www.reservationrewards.com/features/default.asp?pg=fpwd

    * How Do I Use Travel Protection Program?
    http://www.reservationrewards.com/features/default.asp?pg=faq

    * How Do I Use the Discounts Program?
    http://www.reservationrewards.com/features/default.asp?pg=faq

    * How Do I Use Roadside Assistance Program?
    http://www.reservationrewards.com/benefits/roadtow/default.asp?pg=faq

    Thank you for your interest in Reservation Rewards!

    Sincerely,
    The Reservation Rewards Team

  3. dipo Jan 28

    i boought posters online and since then i have made 6 payments of $10 to this poeple, i just cancel, it’s a scam. to make it they deducted, 2 in one month, even if i made subcriptions to them why should i pay it twice in one month. but am glad i cancelled

  4. gmh Jan 28

    Glad to see there is a class action lawsuit being filed. I recently got nicked too, luckily caught it after the second charge. Ironically, the first charge appeared on my account the same date as the news story of the lawsuit being filed. I have filed a fraudulent use of credit card claim with my credit card carrier and sent emails to WLI to cancel charges and to the Connecticut BBB to file a complaint. It may take time, but these usurpers of the public trust will eventually be brought to justice. Unfortunately, I use the same compromised credit card to e-pay regular monthly bills, so the biggest pain for me is going to be filing the new credit card number with all the legitimate vendors. Thanks for the info on this blog; I will continue to follow this case with interest

  5. Merl Jan 28

    I just read through my online credit statement from the bank and noticed this WLI B.S. and called the 1-800 number and told the lady I never remember any of this, she said it was due to a tiger direct purchase.. last November 2005, and that I had been charged 11 times for this and than I said I want to talk to someone about cancelling and recieving all of my money back. She was very polite and said all of my charges have been refunded, but they will come back as 11 seperate payments. ??? Make as much interest as you can off of my money you stole from me! ! ! Just glad I caught it.
    Spit! ! ! I hate ScumBAhgs that steal.

  6. Anonymous Jan 28

    Reservation Rewards.co is a scam. They got my credit card information from a pop up ad on a travel site, Expedia I believe.

    When I noticed the charge, $10 per month, I did a little web research and concluded the obvious:….”screwed.”

    I contacted mu credit card company, Chase, and advised that this wasn’t just a charge I didn’t remember,it was fraud. They removed the charges,cancelled/ reissued my card and stated they would investigate.

    I asked credit card company if they were aware of this company? They said that they had received complaints and that some ,but not all charges, were reversed. Maybe some people actually, knowingly signed up?

  7. Joel Jan 28

    This is a god damn travesty. I can’t get my money back from the bank, and i can’t get through to that number now for days. This is horrible. I feel like someone is just taking money from me in my sleep, and i can’t wake up from this nightmare. What the hell is going on, this is worse than taxes. What can i do?

  8. Joel Jan 28

    This is a god damn travesty. I can’t get my money back from the bank, and i can’t get through to that number now for days. This is horrible. I feel like someone is just taking money from me in my sleep, and i can’t wake up from this nightmare. What the hell is going on, this is worse than taxes. What can i do?

  9. Joel Jan 28

    This is a god damn travesty. I can’t get my money back from the bank, and i can’t get through to that number now for days. This is horrible. I feel like someone is just taking money from me in my sleep, and i can’t wake up from this nightmare. What the hell is going on, this is worse than taxes. What can i do?

  10. Cari Jan 28

    I just noticed charges on my account, which I now realize date back 6 months. I don’t know if it is because of the direction of the lawsuit, but I called the 800 number and, after being disconnected once, got through to a person, who agreed to cancel my subscription and refund all 6 months worth of charges, which actually he agreed to fairly readily…We’ll see if it goes through–I’m giving them a week, before I call again and contact my Attorney General and the Better Business Bureau.

    What’s ironic is the first name they had me under (they had to “verify” my last name and zip code in order to access my account) is the name I go by–not my legal name or the name on the credit card. So, in other words, how is that authorized, if they didn’t have the name on the credit card? Just one more shady thing.

  11. novaman Jan 28

    I got hit for 5 months before I caught on
    I thought my wife was making the charges
    After a bit of search online we connected it to Homeclick.com where we purchased something in June 06.
    These charges started appearing the next month.
    $10.00 –WLI*SHOPPERDISCOUNT.
    I called my Credit Card company to dispute the charges and cancelled the cards. I did not call Shoppersdiscounts.
    I wonder if Homeclick.com is in on it

  12. novaman Jan 28

    I got hit for 5 months before I caught on
    I thought my wife was making the charges
    After a bit of search online we connected it to Homeclick.com where we purchased something in June 06.
    These charges started appearing the next month.
    $10.00 –WLI*SHOPPERDISCOUNT.
    I called my Credit Card company to dispute the charges and cancelled the cards. I did not call Shoppersdiscounts.
    I wonder if Homeclick.com is in on it

  13. perfectfire Jan 28

    I got scammed too and my wife called both our cc and reservation rewards. Apparently reservation rewards is more than willing to refund all of your money if you want without any wrangling. Maybe the lawsuit is having a positive effect already.

  14. Anonymous Jan 28

    You people are scammers. You are not going to get away with it. Why don’t you do business the legal way. Why are you taking advantage of retired people from classmates. com and various other web sites like ftd florists and pay pal, etc. How do you sleazy people sleep at nite. You are in a lot of trouble,,,just wait and see.

  15. jessjim Jan 28

    I ordered flowers from FTD today and Just got scammed on FTD. I cancelled immediately on line and received a confirmation from these thieves. FTD claimed they are not partners but they have linked my CC# to this company in what I mistakenly assumed was a secure network. So does anyone know if you cancel before they make a monthly charge that their cancellation will not charge my cc. Obviously Im lucky to have discovered this before any charges were assessed.

  16. LC Jan 28

    What a “friggen” rip off–I am going to go through all of my statements. I have no clue why or how this so called company WLI–rip-off INC. gets away with this. And when I find out_________it will be posted across the SKY!!!!!!!!!!

  17. LC Jan 28

    DECEMBER 22, 2006

  18. mike Jan 28

    glad i found this site. Got charged $10. They said they’d stop future charges and I demanded they refund my first charge as well. They basiclaly agreed instantly. Such a ridiculous scam.

  19. EGM Jan 28

    What is the law doing about this rip-off? It obviously still going on! How are these people getting credit card numbers to start with? There sure is a bunch of cockroaches out there doing anything to get peoples money.
    Why doesnt someone find these people and give them some wall to wall counselling. Where is our great goverment???

  20. Didi Jan 28

    Todays date is January 8, 2007
    apparently the lawsuit in Sept.06 against webloyalty has accomplished little or nothing to stop the scams. I too was hit after ordering from allposters.com in December for xmas gifts
    I also understand the founder of this scam is Rick Fernandes
    Well get used to it USA The more immigration the more dog eat dog world we must live and survive in and when we look and smell like Mexico then maybe our congress will get it.Bean this way in Mexico since the beginning of Mexico.Third World Corruption and uncontrolled immigration brings the crime over the border, so they can practice the same ethics and morals as they only know!If they get the heat off they run back to where in which they came from.
    If this Fernandes is all american he’s making a bad name for the many good guys and women out there who happen to make a living honestly and also come from hispanic origins But these crooks keep ruining it for the good guys who also fall victim to the creeps who want to get rich quick by robbing stealing and dealing.Hope someone stops this creep and his affiliates fast.

  21. Paul M. Jan 28

    Dear consumers
    For the current and post employees of this Webloyalty scam
    who call the consumers who were raised honestly and live honestly lazy and stupid my message to them is typical.
    How else would they react?
    How could an honest person whom is so smart work for such a dishonest company and get out of bed every morning to do so?
    And for all of the claims of how stupid we are all for falling into this because we want something for Free!
    well what do these reps call what the company they work for is doing to the many hard working victims not to exclude our service men who die everyday for their paychecks
    Stupid? Many service men and women fail victim to this scam the same people who die for these creeps to have
    the freedom to create the ways to cheat and lie there way to fortune!
    Unfortunately for this company they will soon have to run
    change their names and find new ways to lie and cheat their way to riches.
    The party who was just taken for a ride when they placed a test order from allposters.com and FTD was staged and head of the Securities/Fraud Dept. of a Major Banking institution and Now
    Serious investigations are underway!Furthermore
    It was discovered that many of the victims of the most recent scams are our men and women serving in Iraq who are deployed trying to obtain some type of normal life overthere
    especially during the holidays
    ordering online gifts for home to family and loved ones. This financial Institution is extremely interested in the actual abilities these scums have to enter charges on credit cards with no billing address and or expiration dates and or card security codes located on the back of each card being specifically asked for or provided to or from WLI.
    The information is not clearly being taken from this WLI directly and all consumers are only warned and
    taught to not give our card information like this unless they know who they are giving it too. In all actual cases investigated so far at no time was the consumer directly giving authorization and card information to WLI which is required by law befor any transactions can be legal!
    The only party who actually asks for this information is the specific company and on the specific web site intended.
    Which would be 100′s of major brand name stores normally trusted Example:
    FTD Florists,Barnes and Noble,Amazon.com A&E Television,Allposters.com Chadwicks,AmericanWest/United Airlines.com,Expedia.com,EBGames,hotels.com,Gevaliacoffees.com,JCWhitney,Dr.Leonards.com,Computergeeks.com,columbiahouse.com, Brylanehome many more…..
    It was discovered just how easy it was to penetrate the consumers privacy and security when ordering ! And for Rick Fernandes or AKA Richard Fernandez founder of this scam There are plans to bring this first hand experience to the international and nationwide media for awareness to all of us they call stupid.And for all of you who feel you did something wrong or stupid let me inform you that at no time was an email address request given or entered in addition to the original initial order for merchandise from at no time was there a place where a consent to charge the card for a membership. At no time was our page changed to a Webloyalty page as previously claimed by the represenative Fortunately those of us who become victims of criminal activity is just that victims of criminals no matter how they sum it up. And for laziness my guess those who prey on others like this to get rich fast show us all who is lazy most of us victims out here work for a
    living and that living consists of morals
    ethics, honesty, integrity and honor!
    Paul

  22. Paul M. Jan 28

    Dear consumers
    For the current and post employees of this Webloyalty scam
    who call the consumers who were raised honestly and live honestly lazy and stupid my message to them is typical.
    How else would they react?
    How could an honest person whom is so smart work for such a dishonest company and get out of bed every morning to do so?
    And for all of the claims of how stupid we are all for falling into this because we want something for Free!
    well what do these reps call what the company they work for is doing to the many hard working victims not to exclude our service men who die everyday for their paychecks
    Stupid? Many service men and women fail victim to this scam the same people who die for these creeps to have
    the freedom to create the ways to cheat and lie there way to fortune!
    Unfortunately for this company they will soon have to run
    change their names and find new ways to lie and cheat their way to riches.
    The party who was just taken for a ride when they placed a test order from allposters.com and FTD was staged and head of the Securities/Fraud Dept. of a Major Banking institution and Now
    Serious investigations are underway!Furthermore
    It was discovered that many of the victims of the most recent scams are our men and women serving in Iraq who are deployed trying to obtain some type of normal life overthere
    especially during the holidays
    ordering online gifts for home to family and loved ones. This financial Institution is extremely interested in the actual abilities these scums have to enter charges on credit cards with no billing address and or expiration dates and or card security codes located on the back of each card being specifically asked for or provided to or from WLI.
    The information is not clearly being taken from this WLI directly and all consumers are only warned and
    taught to not give our card information like this unless they know who they are giving it too. In all actual cases investigated so far at no time was the consumer directly giving authorization and card information to WLI which is required by law befor any transactions can be legal!
    The only party who actually asks for this information is the specific company and on the specific web site intended.
    Which would be 100′s of major brand name stores normally trusted Example:
    FTD Florists,Barnes and Noble,Amazon.com A&E Television,Allposters.com Chadwicks,AmericanWest/United Airlines.com,Expedia.com,EBGames,hotels.com,Gevaliacoffees.com,JCWhitney,Dr.Leonards.com,Computergeeks.com,columbiahouse.com, Brylanehome many more…..
    It was discovered just how easy it was to penetrate the consumers privacy and security when ordering ! And for Rick Fernandes or AKA Richard Fernandez founder of this scam There are plans to bring this first hand experience to the international and nationwide media for awareness to all of us they call stupid.And for all of you who feel you did something wrong or stupid let me inform you that at no time was an email address request given or entered in addition to the original initial order for merchandise from at no time was there a place where a consent to charge the card for a membership. At no time was our page changed to a Webloyalty page as previously claimed by the represenative Fortunately those of us who become victims of criminal activity is just that victims of criminals no matter how they sum it up. And for laziness my guess those who prey on others like this to get rich fast show us all who is lazy most of us victims out here work for a
    living and that living consists of morals
    ethics, honesty, integrity and honor!
    Paul

  23. Jeff Jan 28

    These jokers aren’t just doing this through the web anymore. My wife called to make a reservation with Hampton Inn and stepped through a very crappy IVR (voice response) system to make our reservation. At the end of the call, she was notified that she would be automatically enrolled in Reservation Rewards and $9 a month would be conveniently billed to our credit card… we threw a fit, and when we called the company, they could not find a record of our name or card # on file. Well, a couple of weeks later, a charge for $2.75 shows up from RES*RESERV something-or-other on our statement. We call and they say “yes, that was a charge from us” but still can’t find our account information… sounds a little phishy to me. Called the bank and they are investigating.

    So, watch out for IVR systems now – these creeps are extending their reach.

  24. BILL HILBERER Jan 28

    WAS GOING THRU MY HUSBAND BILLS, CC STATEMENT. I SAW AP9*PASSPORTTOFUN-US $19.95 TOGETHER W/ WLI*RESERVATIONSREWARDS.CO FOR $10.00. I THOUGHT ,W/ ALL THE OVERTIME HE WAS DOING THAT MAYBE HE WAS FOOLING AROUND!!!! I TRIED TO CALL BUT GOT NO ANSWER – THEN I PULLED IT UP ON THE WEB AND SAW ALL OF THE PEOPLE WHO HAVE BEEN RIPPED OFF. JESUS, THERE MUST BE SOMETHING MORE THAT CAN BE DONE TO STOP THIS. TO BE CONTINUED……

  25. Debbie Jan 28

    It is January 2007 and these crooks are still doing the same thing. I’m surprised to know that they received my info from making an online reservation through USAir. Thanks for the phone number and posting your information. I had no idea who “WLI Reservation Rewards” was until I pulled a search and your website appeared. They said they would refund charges for 2 months @ $14/month. We’ll see if they do it. I’ll do whatever I have to to stop this bullshit. It’s just wrong.

  26. Aunt Ralph Jan 31

    Reservation Rewards now has an automated cancellation system at their 800 number. If it doesn’t work, i’ll let you know

  27. Chloe Feb 22

    This same mess has just appeared on my husband’s credit card on 2/22/07, believe me we are going to have that charge credited and something will be done. We live in Florida and I am sure there is something that can be done!

  28. Adriano Mar 9

    I am just another of hundreds that have been ripped off… I am just wondering if those who called them and were told they’d get a refund, did actually get the refund???

  29. Sunjoy Mar 10

    After my husband made a purchase from JCWhitney.com, we started incurring charges. I thought perhaps he had signed up for something. After seeing the 4th charge today, I asked him what it was. Needless to say, he had no idea. I googled and found this website, among several more. I called the company and demanded cancellation and a refund. Once the rep, Chris, gave me the confirmation number I informed him that perhaps they would save themselves millions in lawsuits if they made their practices honest, to which he replied, “if you would have taking advantage of your membership fully, you would see their are many savings, we have millions of satisfied customers.” – These idiots are scripted and honestly probably not even aware of who they work for. I explained those satisfied millions are people who aren’t aware they have membership, and perhaps if I knew of my membership of would have looked at the advantages.

    I am glad to see there has been legal action taken. For all those looking for refunds, you simply should call the company and explain you have unauthorized charges on your account, of which you never provided to the company.- explain you want the membership cancelled and a refund for each month you were charged. Request the confirmation number and the agents name.

    I will post again to let you know if I actually get the refund.

  30. Amanda Apr 14

    We noticed that there was a $10.00 charge for WLI reservation rewards, We could not figure out what it was we called our bank and they told us the phone number and which they were closed of course. Come to find out that our bank account had been charged 3 times total with out us knowing. I decided to look up on a web search for WLI RESERVATION REWARDS and came across this site. THANK YOU to all! Come to find out we are pretty positive that it was FANDANGO.com that has done this. Just wanted to let everyone else know.

  31. Stephanie Apr 19

    I too have received the monthly $10 bill from wli*reservations and just called to cancel. I got a nice-sounding woman who gave me the same spiel as mentioned above. She offered to cancel my account, but when I told her about the hundreds of people that have been scammed and that I was going to report the company to the Attorney General’s office and the Better Business Bureau, she was more than happy to offer a refund. I didn’t catch the scam until the ELEVENTH month it happened (the charges kept showing up at the same time I had purchased airline or hotel tickets or something, so I kept thinking it was a reservation fee from those places… finally put the pieces together). The key is DON’T GIVE UP, these scammers know they’re doing wrong because they are so quick to offer a refund if you threaten to report them.

  32. jackie greenleaf Apr 21

    All I can say is ditto. I started seeing charges after I ordered flowers from FD. in February.

    Just now I called 800-899-8776 and spoke with a friendly rep who apologized and offered a full refund after saying someone in my household must have signed up. We’ll see how my credit card reflects this conversation.

    I’m in on a class action suit, if one happens.

    Thanks, Jackie

  33. Kevin May 15

    I opened my bank statement less than 30 minutes ago and saw a $10 check charge. I called the 800 number and demanded a full refund. The customer service agent took my info and said I would have my subscription cancelled immediately. She didn’t want to hear my feedback that this is a deceptive scam and she hung up on me. I did not yell or use profanity…she just didn’t want to hear it. I was suckered in to the scam when I signed up for a three month trial with Classmates.com. Piggy backing on my credit card purchase is BS and they know it….they make more money than they ever give back….it is all about the $$$…forget having to explain to your children how you made your money….oh yeah, the children will grow up with the same values!

  34. Charles May 17

    Do you want to put an end to this scam?

    I found an effective method of dealing with these guys. Here is what you do:

    Google “Complaint Fraud Attorney General [MyState]” This should get you a web contact for reporting fraud in your state, with your attorney general.

    Fill out an online complaint form.

    If your state is like mine (California), they will file a complaint with Web loyalty. Web loyalty then sent me and the Attorney General a reply, via fedex.

    If you get a reply, reply back to your attorney general if you, as I do, feel that their response is inaccurate.

    This engages our law enforcement response in a way that can draw attention to this scam. It also has the side benefit of requiring Webloyalty to send lots of fedex envelopes.

  35. Heather May 19

    I just noticed a $10 charge today from WLI shopperdiscount on my account statement. I ordered flowers from FTD and after reading all of your comments, I believe my charge is a result of my FTD order. The scam continues…

  36. Lee Amari Jun 3

    I too have been taken in by these scum bags I was had at HomeClick.com They themselves are crooks as well so don’t buy from them either.

  37. Harikrishnan Jul 6

    They cheated me also. I did not even know I was enrolled into reservation rewards and they charged me two months consecutively without even me knowing what was happening.

    Hey, anyone buying tickets on Fandango, never click the Reservation rewards link. It stores your credit card number and starts charging you 10$ a month.

  38. Christine Jul 25

    Getting sued didn’t help yet! They are still running this scam and it’s 2007. I am really pissed off – this a total scam. I called to find out & cancel this thing. Just like one of the commentors above, they didn’t even have it under my true name. How could they even charge my card, and how did they get my card info? From Fandango – that’s who. How else could they have gotten it. That is morally wrong.

  39. Christine Jul 26

    I emailed Fandango to complain & cancel my account. I got this email back this morning. Apparently they are aware of what’s going on but condone it.

    Dear Christine,

    We are sorry that you were disappointed by one of our advertiser’s offers. The $10 cash back offer on your next Fandango purchase was an incentive for your enrollment in a 30-day free trial of the Reservation Rewards discount program operated by WebLoyalty.com, Inc., a leading online marketing services company that provides a similar rewards program for many leading online merchants, including Staples, FTD.com, Priceline, Petco, EB Games, ChadwickÂ’s, JoAnn, Lane Bryant, and many others.

    There certainly was no intention or attempt to deceive you. You may visit the following URL to see a sample of the offer provided to you at the end of your Fandango purchase. It clearly states that Reservation Rewards is free for 30 days then there is a monthly fee charged to your credit or debit card thereafter unless you cancel:

    https://one-time-offer.com/sol4/fandango/sb65064/promo.asp?

    When you enrolled, Reservation Rewards also would have automatically sent you an enrollment email to the same email address you provided in the enrollment process and another email before they began charging your credit or debit card at the end of the free trial period. We have tested this process and we did receive the enrollment emails providing an opportunity to cancel if we were dissatisfied in any way with their program, no questions asked.

    All Reservation Rewards questions regarding member benefits and promotions can be answered by calling the Reservation Rewards customer service department toll free at (800) 732-7031. They are available to take your call Monday through Friday, 8:00am to 11:00pm, Saturday, 9:00am to 6:00pm, and Sunday, 9:00am to 5:00pm, Eastern Time.

    Our experience has been that they are good about resolving any issues if a consumer did not understand the Reservation Rewards offer being presented or decides not to continue the Reservation Rewards membership and desires a refund of recent charges.

    Thank you for contacting us and we apologize for any inconvenience you may have suffered due to this misunderstanding, and we hope you will continue to make Fandango your choice for movie tickets.

    NOTE: Please do not click the reply button. E-mails sent to this address are not read.

    To send a response to customer support, please click the following link, or copy and paste it into the address line of your browser:
    http://fandangocust.suth.com/ticket.asp?ci=186752&tn=05148015DB&rn=&fm=1

    Best regards,
    Tammy
    Fandango Customer Support
    http://www.fandango.com
    Wireless access: mobile.fandango.com

  40. Gary Jul 26

    After being cauht up in this scam it is doubtful that I will ever order anything online again. We are all told to look for the “s” in the address line beginning “https//” which is to assure us that our transaction is taking place over a secure server. This is an outrage. I think all the companies that allow this to happen over their so called secure server should be held liable as well as WLI.

    By the way, I have yet to read any comments from anybody that lost more than ten bucks who has received a full refund. I called my bank and am going to meet with them tomorrow to discuss filing a fraud claim. I think my chances are better going through the bank, but I expect to be told that they can only get back the last ten dollar payment.

    WLI reps seem eager to refund our money, according to some of the posts that I’ve read. But if you think about it, if they are getting ten dollars a month from millions of people they would gladly send ten bucks back to 2000 of us to shut us up.

    As far as I’m concerned, any company that gives out your info that you entered on their secure server is as guilty as WLI. A secure server (https) is something that we are told that we can trust, but now this… I’m as pissed at FTD as I am WLI.

  41. Jeff Aug 1

    I bought some movie tickets online and kept getting a bill for $10 from WLI, same scammers everyone is talking about.

  42. Gary Aug 1

    I went to my bank and they promised to do what was in their power. Yesterday I checked my balance and, lo and behold, all of my money was returned. At this time I don’t know if it was action taken by my bank or if WLI returned my money voluntarily, but I do know that WLI won’t get another penny from me since I cancelled the debit card that I used and closed the bank account. If anyone else has had any success in collecting reimbursments they should post so the rest of the readers can know what’s going on and give them an idea for a course of action.

  43. Julian Aug 3

    I discovered today that WLI have been taking $10 a month for about a year without my knowledge. It seems that Fandango passed them my credit card details for them to set up this ‘membership’.

    I cancelled my subscription (1st option on their phone system!) but I want the rest of my money back.

    Most of all I think this should be illegal and I want them to stop doing this to others in future as this is exactly why many people have reservations about giving their account details over the internet. Even big name companies seem to pass your credit card numbers along without your knowledge. I call this fraud and theft.

  44. SpyderMike Aug 4

    i just got home from work today and decided to check my bank account. i saw 2 charges from WLI saying that they took 10$’s for the past 2 months. after reading everyone elses posts, i decided tyhat they got my info from fandango.com. this is garbage. i’m gonna call them tomorrow and see if i can get my money back. does anyone know how long it takes?

  45. Liu Aug 15

    Help! I sometimes purchase on eBay and Nordstrom. I’ve just received the credit card bill, which states WLI*SHOPPERDISCOUNT 800-8898776 US $10 , I want my money back.

    But I’m a foreigner, I’m not living in US, and my English is not so good, could anyone kindhearted help me call them to cancel it? …

    I’m so sad and sorry, hoping someone would help me.
    Please email to me:applefishjin@hotmail.com
    Thanks a lot!!!!!!!!!

  46. Matt Aug 31

    Called today after seeing two months of charges at 10.00/month. The rep was eager to assist and refund my money and cancel my “membership”. Looks like we were roped in following an online flower purchase through FTD. Thankfully I am not having to deal with this from Iraq, as would have been the case last year! Class action status? These dirt bags need to go down.

    Need your money back? Call WLI Reservation Rewards at 800-732-7031

  47. Roger Sep 15

    They are still at it. I just clicked through on a TigerDirect purchace and fell right into the scam just a few minutes ago. Nothing was said about a recurring charge until I finished with the transaction. Luckily I read the fine print on my confirmation. I quickly clicked on the cancel link. I got a cancelation number, but now those crooks have my info. I’m going to have to cancel my credit card now. Can anyone give me some addresses to contact. BBB, Attorney General, etc. Is there a current class action on this company? Who is the president or CEO of this company? I emailed TigerDirect and informed them that they just lost all my future business for partnering with these shiesters.

  48. Billy Sep 22

    I noticed a charge on a card that I have not used for over 6 weeks. A litte research shows I was charged by WLI*SHOPPERDISCOUNTS for $9.00 at least 17 times. They claim to have recieved my credit card information when I purchased DVDs from A&ETV. This is a site that claims to be “Safe” and “Hacker Free”. Nice words to use when you are in the practice of whoring out your customer’s credit card information. The criminal I reached at the 800 number for WLI*SHOPPERDISCOUNTS agreed to credit all the charges back after I told her that I never agreed to the charges and this was nothing but fraudulent theft. I still made a formal complaint to my credit card company and asked them to charge back as much as possible. I have to look at all my other credit card statements to see where else I am being screwed. WLI.SHOPPERDISCOUNTS is a den of theives and any company that is knowingly allowing their customer’s credit card information to be collected by these theiving bastards is not any better.

  49. Bonnie Pribbernow Oct 12

    Hello I to am a victim and one whom does not have much money with many health issues. All I did according to them when I called and asked why I was charged for something I did not even order, was told that while I was on shutterfly ordering my photos of my grandchildren, I also signed up for this. The best part is they told me that although I signed up I got a 10 dollar discount coupon for shutterfly. I told them they did not know what they were talking about since I paid for my photos in full with no coupon and had not got any discount. They told me they would cancel my subsription and refund my money but they needed my last name and address to do this. Why would they need this to do this if they already had the information to charge me, idoits they are and for there sake I better see my 10 dollars back and not see any other charges from them again. I am dumb when it comes to dealing wth the BBB and things but I am hoping with so many of us having this done to that someone would be willing to help.
    Oh one more thing, did anyone else get a paper in there mail,, real mail asking me to verify my email address? I did but I had hubby shred it
    Thanks for listing whoever is lol

  50. april Oct 16

    Well I just checked my bank account and noticed a $10.00 charge to reservation rewards. I immediately called my husband to see if he signed up for something and he said no. I then called the 1800 number and asked how I got signed up for this, and their reply was when I ordered from shutterfly I signed up to receive….blah blah blah. I was furious! So she cancelled my account, but after I got off the phone, I realized they still got my $10.00. I called back and demanded my money back. They were soo friendly, “no problem mam.” Now we shall see if I actually get my money back.

  51. Marc Oct 26

    https://one-time-offer.com/sol4/fandango/sb65064/promo.asp?

    Scroll to the bottom. See the No thanks, return me to fandango?
    That’s all you had to do in the first place in most of these cases.
    Refunds should take between three to five business days however when the money gets placed back into your account is up to your own financial institutions. There is nothing wrong with the companies participating in the promotions in my opinion the problem starts with us as consumers. We’re in such a rush to complete our purchase and move on with life that we do not normally READ all the things we should while shopping online. It doesn’t make us stupid. It doesn’t make us victims. It makes us human. And whether you like it or not, everyone working at WLI and all of their partners and affiliates are also human. The reason WLI gives refunds so easily is because they understand people don’t read everything while they are shopping online. They understand children can get a hold of their parents cards, with or without permission and sign up for the memberships. They understand that (even though they shouldn’t) some people give their family members and even friends their card to make a transaction online which is authorized and that person signed up for the membership knowingly or not doesn’t really matter. If you don’t want the service or membership, you don’t have to keep it. You don’t have to make excuses or lie. You just have to ask for your money back. Pretty fair if you ask me. Have you ever dealt with a company or service that does not give a refund so easily? Of course you have, I don’t even need to provide a list I’m sure. And in my opinion those are the real scammers and crooks. This is only my opinion(s) of course.

  52. Skip Nov 24

    The way they get your card information is this: When you submit your payment information, if you accidentally “DOUBLE CLICK” on the submit button, you automatically enroll in their program. Don’t only notify your Credit Card Company and your bank, but also the company where the transaction originated. They will be glad to know that they too are part of the SCAM. If you don’t know where the transaction originated, when you call WLI*ReservationRewards at 1-800-732-7031, they will tell you where it originated.

  53. Jon Nov 27

    I got caught by this on ebgames.com. I canceled and got my refund. My account is no longer active, I cannot log onto it. A month later I get another charge. How am I getting charged when my account is no longer even there? I’m opening a dispute with my bank and sent them another mail explaining why I should not be getting charged. This is aggravating.

  54. Tonia Nov 29

    I just found out that my credit card has been hit by WLI Reservation Rewards. Luckily it has only been for 2 months, at $10 a pop. I called my credit card company, and they seemed to know this was a problem, and immediately cancelled my credit card. I didn’t truly know the extent of this until I found this website. I called the 800 number for them and found out that I supposedly signed up for this when I signed up for a Classmates.com account. I guaranteed the young lady on the phone that I would never sign up for a service like this, and she told me that they got an “electronic signature” from me while I was opening up the Classmates account. Nice!!

  55. Merc. Dec 16

    My husbands card was just charged 10usd by Webloyalty… this is amazing seeing he has been in Iraq for 8 months without his card. I called the bank tonight and will call Webloyalty Monday to get our money back.

  56. Ray Dec 21

    I also got ripped off. My credit statement shows two $10 transactions, one from WLI reservationrewards and the other with WLI shopperdiscount. I called them today 12/21, 2007 and their customer service rep said that I got one charged after I made a purchase from an auto parts dealer, so I looked this information on my credit card statement and I did buy something from thepartsbin.com. After this purchase, I have noticed that I starting getting charged the $10.00 from shopperdiscount. The other charge of $10.00 came after I used my credit card from usairways.com website. I looked over the charge from usairways, yet I didn’t get any discount or any other benefits from shopperdiscount or reservationdiscount.

    Why would these two companies US Airways and Partsbin give out my credit card information without confirming the purchase with me first. I think that we need to also put companies that allow access to your personal credit card info under the microscope and investigate them as well. They also get a kick backs from shopper/reservation discounts.

    as of the date posted above, I am waiting for the refund to come through, I will also call them again and request that they also pay me the interest thats on my credit card statement for the total amount of charges. From July 2007 to Dec 2007, the total credit they are going to issue me is $90.00. But that’s one credit card, as I also use others for online purchase.

    I think the best resolution to this problem is to get a credit card that let you create a web safe number based on your credit card. I used to use capital one card and it was the best. You can select how long you wanted that web created number to be effective(min. one month) as well as the max amount that you wanted on that number. When I make a purchase of $20.00, I create a number for just that amount so anything else that tries to get charged after the $20 will not go through.

    I would highly recommand this web safe credit card.

    Take care of yourself and others. As one, we cannot do much, but with others we have the power to do what we want.

  57. Aun Dec 27

    This company just tried to rip me off too! I saw it on my statment and called the number to ask them what it was and how they got my info. I was told that a transaction I made offered me a $10 cash back for my next perchase, which I remember that and I also thought that it was part of finishing my transaction with KBTOYS but then this crap about coupons and discounts came up so I closed the screen and deleted all e-mails believing that it was just spam mail. Then I noticed the money taken from my account. I asked to speak with a manager and quickly got a refund and they canceled my membership. I asked how they got my information because I KNOW that I DID NOT give them my account number or my address and I was told that I had typed in my e-mail address twice which to them is a signiture confirmation allowing them to get my info from KB TOYS. I thought I was finishing my order with kb not allowing these psycos to take my money! I told him that its crazy making people believe that they are finishing a transaction with a company and reservation rewards is actually taking their information to take money from unknowing customers! And this is what the guy said WE DON’T STEAL! I never used those words and that is when the guy quickly refunded me and cancelled my account. Very funny I NEVER accused them of STEALING I just din’t understand how they got my info and the manager got defensive really quick!

  58. Sandy in Georgia Jan 1

    Here is my email to these schmucks!

    I was checking my bank statement and noticed a charge of $10.00 taken out of my checking account 12-17-07. I also went back in my statements and found charges back through June 2007 which were not authorized. That’s a good scam if you sneak these charges in on everyone each month. I don’t usually balance my checkbook every month but you can be sure I will from now on. I don’t know what this is for nor have I ever asked for your services. I want these charges refunded and no further charges made. I am sending a copy of this to the Better Business Bureau and will pursue with the Georgia Attorney General if you do not stop fraudulently charging me for something I did not ask for nor want. I really would like to know how you got my credit card information in the first place!!!!
    Please reply at your earliest convenience.

    I’m pretty savvy about my money but they really got me and I will not let a month go by from now on without checking ALL charges!

  59. Todd in California Jan 6

    Here’s an email I just sent to Bill O’Reilly at Fox News…I think the only way to go after them is to raise the public level of outrage. This is actually the second time these shysters snookered me in two years. They insist that they sent three confirmation emails to me. I’m a programmer, so I’m not new to this game…I seriously doubt they sent anything to me.

    Hi Bill -

    I am an AVID watcher of the Factor. I really appreciate the depth of coverage and topics that you select for presentation. Love the book too. Have recommended it to friends and family.

    Here’s something that you may want to do an expose’ about: A company by the name of Reservation Rewards (aka WebLoyalty.com) somehow is able to glom onto credit card information when one purchases airline tickets or rents a vehicle through a participating vendor (in my case it was Hertz). Hertz apparently provides the user’s credit card information to Reservation Rewards unbeknownst to the unwitting customer, and, Voila! monthly charges start appearing on the credit card from WLI*Reservation Rewards. Now…it isn’t much, $11/month in my case.

    But that really isn’t the point…How can it be legal for a company to pass my credit card information along to another company and have the 2nd company start charging my card for a service that I never requested? They must be able to skirt a bunch of laws on the books somehow to get this to pass muster.

    I did a little research on the web to see if I was the only one scammed by this company and there are a plethora of blogs talking about how WebLoyalty/Reservation Rewards bilked thousands of individuals. The fact that Hertz (a supposedly reputable car rental agency) allows themselves to be a party to this activity is also astonishing. If vendors that use the web for reservations or bookings are trying to enhance the public’s perception of the “safety” of web-based transactions, Hertz isn’t doing the industry any favors. I will never book another car from Hertz.

    Attached is a page I found on the web about Reservation Rewards. I am more than willing to share any and all information regarding my personal experience with this company.

    Highest Regards,

    Todd

  60. D McCallum Jan 21

    It is January 2008, I reserved a hotel room back in Sept./Oct. and started seeing these charges from wli*reservationrewards show on my debit card statements and initially did nothing because I thought I was being charged for the online reservations. After 2 mths I stil kept seeing this occur and did a google search and found all of you have also been had. Glad to see there is a class action suit against them. Request inclusion in this suit, because these people are just wrong for taking honest people’s hard-earned dollars and they are none the wiser. Some one please keep me informed and I am going to contact my card co. and the state BBB.

    D. McCallum from PA.

  61. serega Feb 2

    pos yourgirls

  62. Krista Feb 4

    We just discovered a hit on our CC on 02/01/08 for “WLI ReservationsRewards” for $12.00 and are trying to get this straightened out. Very shady operation. We have no idea of how they got our CC number.

    After reading through pages and pages of various website complaints including ones that say they clicked on links to get $10, what question comes to my mind is why is NO ONE is holding the businesses that provide the clickable links accountable???? Surely, they know this advertiser has questionable business practices and yet so many keep the business relation. Perhaps it’s time to step up to include complaints about companies sponsoring the ads.

    This company and others like it need to be shut down.

  63. Bobby Mar 10

    March 2008 and they are still at it. Got hit 4 times for $10 each. Started at Nerds.net. I guess my $20 lower price was not worth it to buy from Nerds. I called and they canceled my “membership” but I won’t hold my breath waiting on a refund.

  64. Steve Mar 17

    Hmm… Just noticed a $12 charge on my corporate AMX from webloyalty.com. I rarely use the card for anything but expensable charges but for valentines day I ordered my wife some flowers on it so she wouldn’t see the charges. Who did I order the flowers from? FTD!!! Crooked as …..

  65. Fritz Mar 26

    Just discovered this charge on one of our credit cards. Tracked the culprit down based on info here. AMC Theaters ticket purchase at Fandango.com. Called and was told I would be refunded the $80 (8 months at $10). Also called the credit card company to get the cancellation number on record. They said if the charges continued at this point they would pursue as fraud though they could not stop future charges. I contacted AMC Theaters and let them know they had lost a customer and would be reported to the CT Attorney General as well. Thanks for the help and the blog – the good side of the web!!

  66. Allan Jul 3

    I have been done by this as well via Easyjet in the UK – whenever did the name “sleazyjet” seem mpre appropriate?

    These people should be KILLED.

  67. Michael Jul 10

    Just noticed this charge on my card and did some research to find it had been going on for 7 months. Since we use this card often it wasn’t until we stopped using it that I caught this crap. They did say they would return the charges within 7 business days, however, I am still going to report the local networks and to the card people

  68. May Jul 17

    I too was scammed by reservationsrewards.com. I didn’t notice the charges until now. I called reservationsrewards.com and they told me that the membership started after I had order flowers from USAflorist.com. I told them to cancel the membership and issue me a refund, the customer service rep didn’t even hesitate. I’m just hoping to get my money back. And why are they still in business? It is wrong for them to deceive the consumers with their shady shcemes of pop up windows.

  69. Cleo Aug 14

    Complain to your state’s attorney general. Do it immediately. Print out everything you can find out about this company and send it to the attorney general of your state. The company is located in CT, you might want to file a complaint with the attorney general of CT. I filed a complaint with my state’s attorney general, and followed up. Reservation Rewards response is that they have no idea who I am, and need MORE of my personal information which other than an e-mail address I refused to give. However I did share proof of the fraud with my attorney general. If enough people complain to law enforcement, we will shut this scam down, but you have to go to the Attorney General complaining to customer service will do little to stop the company. After my repeated complaint to my state’s attorney general RR sent me an e-mail from their Associate General Counsel. HYSTERICAL! So instead of a member of the company I get a lawyer? Are they trying to intimidate me? I am glad I am making them spend money on attorney fees!!!! There goes the $60 they stole from me!!! My bank refunded the charges, but it still feels good to know I got them back.

  70. Charly Sep 15

    If anyone is interested, we are trying a frotal attack and it is not working. I just received two emails from Reservation Rewards and Shopper Discounts and Rewards after makina a purchase on Woman Within. We need to hit up thier partners. Companies sign up for this scan thourgh a program that Webloyalty calls “Web Loyalty Parnter Program.” So it appears that the people who we think we can trust are just as guilty. Some of thier partners are: A&E TV All posters.com Amazon.com American West/US Air Barns and Noble Brylanehome Chadwick Columbiahouse.com Computergeeks.com D.Leonards.com Easy Jet EB Games Expedia.com Fandago.com FTD Geraliacoffiees.com Hampton Inn (IVR) Hertz Homeclick.com Hotels.com JCWhitney.com Nerds.net Shutterfly Tiger Direct USA Florist Women Within

    We can also contact the principles of the company directly. Here are some contact email addresses.

    Richard Fernandez – rick@webloyalty.com Vincent D’Agostino – vince@webloyalty.com Gary Cacace – gary@webloyalty.com Eli Chalfin – eli@webloyalty.com Martin Child – martin.child@webloyalty.com Matt Gilbert – matt.gilbert@webloyalty.com Martin Isaac – marty@webloyalty.com Jeffrey Kendall – jeff@webloyalty.com Sloane Levy – Sloane.Levy@webloyalty.com David Lynch – David.Lynch@webloyalty.com customerservice@webloyalty.com info@webloyalty.com hr@webloyalty.com bizdev@webloyalty.com customerservice@webloyalty.com bizdev@webloyalty.com customerservice@webloyalty.com

    Pass it on.

  71. Conrad D. Frame Sep 24

    I had seen the reservations rewards 9.00 charge on my statement and didnt think anything of it until I noticed it several more times. I finally looked it up online, found this message board, and realized I was being scammed. Pissed, I called them and demanded to have it cancelled and to have a full refund. The guy was actually pleasant about it and agreed without too much of a hassle.

    It had been charging since February 2004 and came to about $500.00 total. It all appeared back in my account yesterday and im happy I found this page. THANK YOU.

    These guys are scum for doing this to so many people. I’ve been telling everyone I know about it and advising them to check their statements thoroughly.

  72. Tim L.Oliver Sep 26

    I didn’t bother calling them. After seeing the scam they are doing,I advised my bank to do chagebacks for the time period the withdrew funds from my debit card. 6 months worth.

  73. Frank Nov 19

    As of Nov 2008 they are still stealing peoples money. I got scammed from FTD flowers and they are now charging 12 dollars a month. I am going to call then today and demand my money back.

  74. Dave Dec 23

    As of Dec 2008 they still are, through campusfood.com. 12 dollars a month.

  75. Tim L.Oliver Dec 25

    Since I’ve not checked here in a while,update from my Sept. 26th post…my bank successfully did the 6 months worth of chargebacks. I did not contact them. Screw them. Let them pay the fees due to the chargebacks.

  76. jgalk Jan 15

    Me AND my wife got taken by these jokers using the same trickery. I canceled both transactions and called to demand my money back. I’m waiting to see if it actually occurs. My question is…how are they still in business? All these complaints, people calling and writing the state Attorney General, Better Business Bureau and even TV personalities, and they’re still at it. HOW?

  77. jgalk Jan 15

    By the way, when you call, make SURE you ask for your money back. The rep tried twice to simply say, “I canceled your account, is there anything else I can do for you?” Intentionally skipping the fact that I had also asked for a refund. So I told him, “Yes, I want my money back.” He actually tried slipping this past me several times, until he finally said it would be returned and gave me an amount.

  78. DVigar Feb 24

    I just got scammed as well. The only online site I have used for purchases in the last few months was Continental Airlines. Has anyone else had a similar experience while using Continrental’s site? I called their customer service and was told they had never heard of this.

  79. Tim L.Oliver Mar 1

    No,I’ve never used Continental’s website. It was Orbitz’s website that got me.Of course,customer service won’t know anything about it,just do a charge back and get a new card with a different account number.

  80. PJ Mar 9

    I knew someone who worked there around the time of the first suit in 06, but left well before the second. A group of us were out and over drinks my gfs brother told me quite a few interesting things. The retailers receive a huge amount of money for referring their clients to these “programs”. Basically, these reserve rewards programs have over 1 mm active members because many do not know about the charges. I’m curious how many of their “1 mm clients” have been clients for a long period of time, and actually USE the sites. The sites like staples.com, etc, are promised loads of money, on a per hundred thousand hits or on some sort of percentage of people who clicked the offer to those who signed up. So the websites are just as guilty. Webloyalty has to build a custom redirect page that takes you away from the site you are on to get your credit card info on THEIR servers, then send you back to the site you were on. Anyone in the company can access your credit card information. Unreal.

  81. Peter Mar 19

    I had this problem when I bought a game from Gamestop.com online. I promptly emailed gamestop about these thieving activities and this was their reply:

    Dear Customer,

    At the end of a purchase from GameStop.com/EBgames.com we have a link to the Reservation Rewards program. They offer customers the opportunity to receive an electronic gift voucher for GameStop.com/EBgames.com if the customer would like to sign up for a trial membership with Reservation Rewards.

    In order to sign up for this program customers would have to type their email address twice and click on the button labeled YES, I have read and agree to the Offer and Billing Details and authorize GameStop.com/EBgames.com to securely transfer my name, address and credit or debit card information to Reservation Rewards for billing and benefit processing. I understand that the first 30 days of benefits are free and that I will be billed $12 a month thereafter and may cancel my membership at any time.

    Thank you for your feedback concerning the program. We respect your opinion and will take your remarks into consideration as we evaluate the benefits and value this program has for our customers.

    Best Regards,

    John

    Customer Service Supervisor

    Well, … Needless to say that they lost me as a customer because I NEVER did what they say and surely NEVER gave anyone the right to steal money out of my account. So if this is Gamestop’s point taken then I will take my business elsewhere from now on. My only hope is that other people will too, so they don’t get scammed out of their hard earned money for nothing.

    Be warned, these sites allow this scamming apparently …

  82. Rajneesh Apr 11

    I would not have even cared to look at the $10 per month charges had it not been for my account with mint.com to track my monthly expenditure. I received a notification from mint.com that my account has been charged $10 and that “mint.com hates those”. This made me search for reservation rewards and I came across this website. These bastards have been charging me for the last 16 months. On calling, the nice lady agreed to revert back last 2 months charges but for a full refund, she said that I need to complete a form and mail it back to them. It’s sat and am waiting to see if they give my money back and send me the form.

    I am going to make sure I receive all my money back.

  83. Chris Jones Jul 31

    I just bought a camera from Buy.com and had to navigate through the sleazy deceptive third party marketing affiliate to get my order going. I was tempted to cancel, having been taken by a similar outfit a couple of years ago when I bought tickets through Fandango. This page, and cnet’s article, just renewed my outrage over this practice and just inspired this letter to Buy.com:

    Hi,

    While placing an order this week, I was disturbed to see that your company has affiliated with a click-through marketing company whose “offer” intrudes in the process during the checkout process. To say that I was disturbed is actually a gross understatement. I came very close to canceling my order and taking my business elsewhere. Had I not already committed the time to selecting the product on your website and filling out everything I would have abandoned it without hesitation.

    See, I have been misled into signing up for a similar service on Fandango a couple of years ago and went through a great deal of trouble to get the 8 months worth of charges that I didn’t previously notice credited back to me. They didn’t want to do it, even though it was obvious to the rep that I didn’t want the service and certainly wouldn’t have intentionally agreed to it. The whole layout is very misleading, and you must admit that no one is going to read all of the fine print, because the whole thing APPEARS to just be a coupon much like other coupons that are given by merchants for doing business.

    This is a sleazy way of getting business, and I suspect that you aren’t hearing many complaints because either people eventually forget where they originally accidentally signed up for the service, or they deal with the marketer and never bother going back to the merchant. In my case I never did contact Fandango and I’m sure Fandango is assuming I must have been pleased with the “service” because they didn’t hear a complaint from me. Rest assured, there are a great many dissatisfied people who aren’t contacting you. Don’t naively assume otherwise.

    I urge you — STRONGLY urge you — to please consider discontinuing this relationship. You’ve gotten my money through sale of a product, and you don’t need a couple more dollars from a sleazy, misleading, deceptive borderline criminal marketing company who can’t bring themselves to market their product in a more honest, clear way. I can assure you that as long as your ordering process works as it does today, with the sleazy marketing outfit intruding in the process, I won’t be buying anything from you. You do have competition who has every advantage you have, but without the third party. The camera I just ordered was available elsewhere for exactly the same price. I chose you because of my past relationship and because I knew the ordering process works as expected, with quick smooth delivery. How about leaving it at that and not doing me any additional favors of offering such “deals” from a third party?

    I’ll be back when your marketing affiliate is gone.

    Best regards,
    C. Chris Jones

  84. tenzin Nov 23

    These thieves, without contributing anything good for the GDP, but 24/7 stealing innocent people money, should be hanged. If His Almighty has to judge the case, the verdict will be, “sentenced these Ghosts to serve in hell forever…”

  85. Brian Davies Jun 23

    I don’t like ordering stuff using 2co. It is impossible to get hold of them to cancel standing orders.

  86. jannina wright Jul 4

    That happened to me and I am wondering why. I am asking my boyfriend about it and asking everything when using the internet. this is stealing the card number and they must be prosecuted.

  1. E-tailers snagged in marketing ’scam’ blame customers « Interesting finds
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