The Substantially Similar Weblog

To follow up on yesterday’s MBTA philippic, I received a response from the T’s customer service regarding my complaints. Although it doesn’t give me hope that things will improve, it’s nice that they have at least hired someone to write personalized, polished replies. At least they can do that right:

Dear Mr. Kessel,

Thank you for your email concerning service on the Needham Line.

The past couple of months have been difficult for our passengers, and I want you to know we are very sorry for the inconveniences this has been causing. The causes of these delays have ranged from signal and mechanical issues to long stops boarding passengers at stations, and even track work on other lines.

I know that it may seem odd that trains on other lines can impact your trains, but I assure you that is true. The Franklin, Needham, Providence, and Stoughton lines, as well as Amtrak all share the rail between Hyde Park and Boston. All it takes is one delayed train in this area to cause a cascading effect that delays other lines. There’s also the fact that trains may come in from one line to go out as another. For example, a train on the Worcester Line comes to Boston, and either the train set, or the crew (sometimes both) head out as an outbound Needham train. If the inbound is late from Worcester, then the outbound Needham will be late, which also means that its “turn,” the next inbound, will be delayed.

In response to your comment about the doors not all being opened, even with a full compliment of conductors, crews are not able to staff every door, and especially at ground level stations we want to ensure that all customers are able to board and detrain safely. This is why conductors do not open all doors to the train.

I contacted our Mechanical Department, asking that the PA system on train 625 be checked out to make sure everything is working properly.

Please know that delays in service are not something that we take lightly, and all departments are committed to working together to ensure that our customers receive timely, safe, and reliable service.

Once again, I am sorry for the inconvenience this has caused you. Thank you for writing.

Sincerely,

Linda Dillon
MBCR Customer Service Manager

Via Steve:

Why didn’t I think of that for my kid?

Steve points out that the T has been falling apart lately. My own experience gives it a solid D minus as well.

Over the three years I’ve lived in Roslindale, I’ve been quite satisfied with the commuter rail. Unlike other lines (e.g., Worcester), the Needham Heights line does not share tracks with other carriers, and thus does not regularly get tens of minutes off schedule waiting for freight or other traffic to pass. (Why freight gets priority over passengers is a question for another day.) I live about 90 seconds walk from the commuter rail station, and I could calibrate my departure to be within one minute of the train every time.

Over the past few months, however, it has been a steady downhill slide. None of these complaints are novel, but I’ll enumerate them anyway: Trains have been canceled without notice (you didn’t really need to be at work by 9am, did you?). Nearly every train is late — I’ve started thinking of the 8:23am as the “8:30” because it hasn’t arrived before that time since early in the summer. Many trains are missing cars, so the remaining cars end up being standing-room only. Almost every day the train needs to wait for a free track at South Station, no matter which train I’m on. (I’ve never understood why this happens with 12 tracks, many of them empty.) Trains are often short conductors, which means not all the doors open at stops, which further exacerbates delay. And my personal favorite complaint: the PA system is often so loud that passengers have to cover their ears. Except when it’s broken and you can’t hear any announcements.

I hate to kvetch, but there must be something wrong here beyond technical glitches. Perhaps the most frustrating part is having no clue about the inner machinations that provide this result.

Other complaints from today (about different parts of the system).

I’ve recently spent some time on Facebook, primarily out of professional interest (all the cool attorneys are doing it). (I’m also on LinkedIn, but that seems less cool.) Among other odd results, I’ve been getting lots of friend requests from people I’ve had no contact with in ten — and sometimes twenty or more — years. I’m surprised by this because I’ve always been so easy to find. I started my first “home page” in 1994, and as long as the idea of search engine rankings has existed, I’ve been at the top in searches for my name. I’ve also never made any attempt to hide my email address, and retained all addresses for nearly 15 years.

Yet, people contact me on Facebook who never before did.

I have two nonexclusive theories:

• Facebook just induces more searching for old friends than “the web at large.”
• Facebook allows you to reconnect with people for a minimum activation energy. You don’t have to write them an email, tell them about your life, or engage in conversation. You just click “add to friends” and you’re done. Maybe these people had found me in the past but just didn’t bother to let me know. In fact, in the case of some of these people with whom I haven’t communicated since middle school, I still haven’t communicated with them. We’re just Facebook friends.

Other ideas?

I should add that I have made some genuine connections through Facebook as well. Earlier this week, I met a college friend (whose website promises to return to service soon) for dinner whom I hadn’t seen in nearly ten years. I found out he was in town through Facebook.

Observed simultaneously via Google News:

CNN: Brzezinski: U.S. seems to be on course for Iran war

Al Jazeera: Iran ‘not headed for war with US’

More typically the Google News groupings contain many articles with nearly the same content.

Via Tikirobot, a most exhaustive (and perhaps frightening) catalog of the Internet Video Memes to wash over us in the last year (or two?). How many do you recognize? The video is a good reminder of how short-lived these phenomena are:

(Bonus points to anyone who can tell me what they are talking about at 1:24-1:25. “Rocking Mo Manda?”)

Great essay from Paul Graham about why college prestige doesn’t matter. (I wish I had both the time and ability to churn out his volume of high-quality writing.) My favorite parts were the following two footnotes:

…No one ever measures recruiters by the later performance of people they turn down.[2]…

[2] Actually, someone did, once. Mitch Kapor’s wife Freada was in charge of HR at Lotus in the early years. (As he is at pains to point out, they did not become romantically involved till afterward.) At one point they worried Lotus was losing its startup edge and turning into a big company. So as an experiment she sent their recruiters the resumes of the first 40 employees, with identifying details changed. These were the people who had made Lotus into the star it was. Not one got an interview.

…Obviously you can’t prove this in the case of a single individual, but you can tell from aggregate evidence: you can’t, without asking them, distinguish people who went to one school from those who went to another three times as far down the US News list. [3]…

[3] The US News list? Surely no one trusts that. Even if the statistics they consider are useful, how do they decide on the relative weights? The reason the US News list is meaningful is precisely because they are so intellectually dishonest in that respect. There is no external source they can use to calibrate the weighting of the statistics they use; if there were, we could just use that instead. What they must do is adjust the weights till the top schools are the usual suspects in about the right order. So in effect what the US News list tells us is what the editors think the top schools are, which is probably not far from the conventional wisdom on the matter. The amusing thing is, because some schools work hard to game the system, the editors will have to keep tweaking their algorithm to get the rankings they want.

As an alum of a fairly prestigious institution, I think I endorse Graham’s conclusions.

Spot-on profile of Rick Rubin and the future of music in this Sunday’s New York Times Magazine (probably already much blogged about):

The kids all said that a) no one listens to the radio anymore, b) they mostly steal music, but they don’t consider it stealing, and c) they get most of their music from iTunes on their iPod. They told us that MySpace is over, it’s just not cool anymore; Facebook is still cool, but that might not last much longer; and the biggest thing in their life is word of mouth. That’s how they hear about music, bands, everything.

That last point is key. If any new business model will thrive, it will be one that is built around the social graph.

[Tags]Social graph, Rick Rubin, Music, New York Times, Facebook, Myspace, iTunes[/tags]

Two words: flawless execution.

I can enjoy almost any movie that is well constructed, regardless of genre, plot, etc..

It did help to sit pretty far back in the theater, though.

If the CIA were really as clever and technologically sophisticated as it appears in the Bourne movies, the United States wouldn’t have so many foreign policy disasters on its hands (egregious constitutional violations notwithstanding).

[Tags]Bourne Ultimatum, Movies, Queasycam[/tags]

There should be some name for spam blog comments are actually relevant to the entry to which they respond. Might we someday reach a point when spam becomes so relevant that we actually like it?

[Tags]Spam[/Tags]